Final Internship Report of Gujranwala Chamber of Commerce

Prepaid by
Hamna Ali (BCO19-031) Morning (A)
Department of Commerce
Punjab University Gujranwala Campus
Gujranwala

Approved by
Executive Summary:

I choose the Gujranwala chamber of commerce for an internship, all the business and re-associated companies with that
organization. The chamber of commerce of Gujranwala issues membership as well as an export origin certificate and
commercial document attestation. The chamber of commerce of Gujranwala also issues a letter of recommendation for
visa, passport and other benefits.

There was a lot learning in this company, I worked in the accounts department for the first 6 weeks of my internship, in
two weeks prepare EOBI report.

Everybody working with me in every department helps me in gathering data for this study. Whenever I get confused
about working there, I asked them to welcome me and thoroughly define myself entirely their working process.

Our teamwork allows for the comfortable atmosphere in which I can work on my research. I met department heads face
to face and studied the working environment there. I have noticed many differences, such as non-duty segregation, does
excessive workers and faced many others challenges in the industrial sector as a result of energy crisis, political and
other challenges that become the greater hurdle in promoting industries smoothly.

From my internship, I concluded that GCCI works as a strong company and had reliable record over its lifespan and
provide its workers with many e. To address the differences, I recommended segregation the responsibilities, recruiting
the necessary personnel and adding new division for the GCCI management. In this report I am try to explain different
department of GCCI and their functions.

• Membership department
• Human resource department
• Accounts department
• Research and development department

Acknowledgement:
I am thankful to Allah Almighty for giving a chance, the courage and confidence to acquire more
knowledge to complete my internship programmed, which will greatly encourage my intellectual and
ability growth.
I am really indebted to my supervisor “Mr. Hunain” and “Mr. Khawer Nisar” for his keen interest, inspiring guidance
and valuable suggestions for the improvement of the text.
I am also very grateful to my family whose kind prayers and cooperation helped me at every stage of my work. I am
indebted to all the employees of GCCI (Gujranwala Chamber of Commerce & Industry) for their cooperation during my
internship that helped and supported me a lot in gathering and analyzing information.

Dedication:

This work is dedicated to my parents, who have always loved me unconditionally and whose good
examples have taught me to work hard for the things that I aspire to achieve.
Table of Contents:
Introduction of report

After completing the 8th semester of B.com (Hons) this report made for my professional experience.
This study deals with Gujranwala chamber of commerce and industry which is engaged in promoting
trade and industry in the Gujranwala district. My experience at GCCI, I explained in this article. F I am
giving members the GCCI profile and its services in the first portion of the study. I also
Clarified about GCCI’s quality policy.

In this report I am try to explain different department of GCCI and their functions.

 Membership department
 Human resource department
 Accounts department
 Research and development department

Computer cell

Within this section I also clarified the area of my GCCI internship and the research I did during
Internship at GCCI. And I also explain GCCI’s financial analysis.

I also discuss GCCI’s SWOT analysis to analyze GCCI’s strength and limitation, and opportunities and
risk. Based on the SWOT review, I am able to suggest some solutions for GCCI’s secure and
successful operations and to resolve all the vulnerabilities and threats.
 Infrastructure of GCCI

The GCCI’s infrastructure is very appealing, establishing a positive picture in tourist or outsider’s
minds. Over the years; GCCI’s infrastructure has changed a lot and yet all the president will invest
more funds per year to further develop it.

Introduction of the organization

I this part of the country, Gujranwala chamber of commerce and industry (GCCI) is a large,
independent networking and business support organization. The Gujranwala chamber of commerce
represents the interests the thousands of sole Proprietorships as well as business (associate class and
corporate class), connecting lots of business people every year and offering a wide range of practical
and professional services of our members. The Gujranwala chamber of commerce and industry is a
joint stock company registered as, limited liability company under the Companies ordinance 1984. The
GCCI is engaged in the promotion of the commerce and in THR district of Gujranwala.

The Gujranwala chamber of commerce has provided his services to its members from a long period of
time since 1970s, in Gujranwala. It strives hard to contribute in the economic development of Pakistan
in general or of Gujranwala in particular. But now a day, due to energy crisis, high inflation, higher
interest rate and high unemployment rate are major challenge which badly affect the trade (export or
import) and economic development of Pakistan.

History
The chamber of commerce and industry (GCCI) Gujranwala was created in 1978. It is an apex trading body representing
the business community. GULZAR AHMAD was the at that time the first person to serve as GCCI president. Before the
chamber was initialized, as associate named Gujranwala trade and industry association operated in Gujranwala,
observing the company interest’s city’s traders and industrialists.
Gujranwala chamber of commerce and industry (GCCI) in this part of the country is a large, independent networking
and business support organization. Presenting the interests of thousands of companies, each year connect lots of business
people and offer a wide range of practical and professional services to our members.
Logo of the Gujranwala chamber of commerce
Competitors
The Gujranwala chamber of commerce and industry GCCI is an organization of its own; GCCI has no competitor
In Gujranwala. The GCCI rules the body to protect business men’s interests in Gujranwala. Supporting the
Trade activities such as import and export in Gujranwala is the autonomous body.

Objectives

To reduce the communication gap between GCCI’s members and government official by acting
As a bridge between two sides.

To make sure that the latest development\ changes in the govt. polices trade enquires, business opportunities,
international fairs and exhibitions, technological development around the world are available to the members through
GCCI.
The Gujranwala chamber of commerce and industry will not only provide information to the members but will also
arrange training course, workshops, seminars on various technical, technological regulatory, taxation and management
aspects of business.
To develop a good image of our members at the national and international level so as to boost their business activities.
To establish, implement and maintain training programs within the organization for the better performance of our
employees so as to serve the members in an effective and efficient manners.

Mission statement and vision statement

The secretary of GCCI Mr. Burhan said that they focus only on quality policy.

Mission statement

Strive to acknowledge Gujranwala’s business potential worldwide and lift voice of its business community with
a emphasis on creating a sustainable business climates conducive to the economic growth of its homeland

Vision statement

Each GCCI is aimed at promoting and protecting the business interests of its members at nationalized and global levels.

Organizational chart:
Management Hierarchy:
President-elect for 1 year, these days Sir Muhammad Shoaib Butt doing actively work in the chamber for the
development of industry in Gujranwala.
President has a meeting with foreigners and ambassadors of other countries, like in my training time the ambassador of
Malaysia visits Gujranwala chamber of commerce and sign new project in the engineering field.
One of the main Award ceremonies that held in Islamabad 18 July 2019, where different high authority visited, and
president of Pakistan awarded the members of chambers for their successful hardworking work.

Management structure:

In the clearly evidence from the above organization that management structure of GCCI is line as the chain of
Command is from top to bottom. The president assigns responsibility directly to the SVP and VP. As well as to
The delicate secretary-general SG to the deputy secretary, as well as to the member and account officer.

Introduction of all department:

Recently, the chamber of commerce and industry GCCI in Gujranwala is conducting its operations through five
departments that fellow.
 Membership department
 Human resource department
 Account department
 Computer section
 Research and development department

Membership department:
The GCCI department of membership is the most relevant branch. This department address all issues surrounding GCCI
membership. This department can keep all of the members of this company recorded.
This department can grant membership to a sole of a proprietor or partner or corporate body or organization if they are
able to meet the eligibility requirement as a specified in GCCI association papers. These are either a sole proprietor or
partner or corporate body or organization that apply for the first year In the form specified by the executive committee followed
by the admission fee and annual subscription. The application is submitted to the Gujranwala chamber of commerce and industry
secretary-general. The GCCI shell receive this application and put it on the agenda for the next meeting of executive committee,
which shall subsequently consider and may accept or reject the application as described in the articles of association of the chamber
of commerce and industry of Gujranwala.

The GCCI membership department issues the followings documents to its members.

 Certificates of origin
 Membership certificates
 Membership ID card
 Associate class
 Corporate class
 Visa letter
 Employees
 Owner
 Invitation letter
 Renewal/restoration
 Associate class
 Corporate class

Attestation of commercial documents

GCCI also issues letters of recommendation for visa and passport and others benefits. These are all
GCCI membership department’s mandatory and essential tasks.

Functions of membership department

The Gujranwala chamber of commerce and industry membership department has conducted the
Following functions,
  Issuance of the Gujranwala chamber of commerce and industry certificate,
 Issue of the Gujranwala chamber of commerce and industry ID card,
 To award renewal membership of the Gujranwala chamber of commerce and industry certificate,
 Attestation of trade documents either by a member of the chamber of commerce and industry of
Gujranwala or not,
 Visa letter issuance.

Human resource department:

Department of human resources is a very important section of GCCI. This department is headed by
MR. Hafiz Muhammad Burhan secretary-general. This department carries out following tasks.
 Recruiting
 Hiring
 Selection
 Training

The Gujranwala chamber of commerce and industry’s human resource department as also
Giving training to the university’s students.

Goals of human resource management:

The goal of GCCI human resource management is to address and address the issues and problems of employees
working at the lower level of the company. The creation of this department is intended to
Create a positive relationship between employees and management of the company. The most critical
Work of GCCI is to communicate a massage and to modify the rules and orders, as suggested by the highest level
or authority.
The HR department shell prepare the work summary, job duties, definition, and specification for each ECT
meeting salary.
The section outlines the jobs, goals, activities, and duties, strategies, processes, benefits, practice and performance
assessment requirements for the employees to carry out these operations in a better manner. The department are
responsible for all HR operations and duties.
The human resource associate with all the other departments of the corporations in such a way the HR manager
addresses all the matters with the account and accounting manager. In order to insured that the goals and priorities
are achieved and the strategies that are beneficial for the organization are followed.
The department to fulfil the goal is as follows;

 Good relationship between management and employees.

 Select an individual.
 Directions to interact.
 Train the employees by work.

Account department:

Department of accounting is one if the mist important department for any organization. As it records each and
every truncation department for the business. If the professional and honest staff in the organization is not present,
the work of the entire organization is highly affected.so, to be running a profitable business and achieving an
organization’s objectives, it is the first prerequisite that all expenditure and income be properly registered and
honesty managed and record’s proper audit will prevent any anomalies or fraud from occurring.
Gujranwala chamber of commerce and industry’s accounting department is only managed by accounting officer.
The department of accounts GCCI is responsible for recording and reporting the financial information. The nature
of its accounts is services accounting with receivable
Advances and prepayments due to its fee charged to render the consultancy services provided to the Gujranwala
region companies.

Objectives of the accounts department

The goal of the department of accounts is to keep record of all expenditure and income of the chamber
Of the commerce and industry Gujranwala, and to make financial statement for users, especially for
Members of the chamber of the commerce and industry of Gujranwala.
Function of account department

 Proper accounting information analysis and accuracy checking Gujranwala chamber of commerce and
industry.
 Proper reporting and posting daily transactions of Gujranwala chamber of commerce and industry’s
expenditure or profit.
 Verification of all invoices approved by the chamber of commerce and industry secretary general of
Gujranwala.
 Matching of records with membership department for all received by the Gujranwala chamber of
commerce and industry membership department.
 Cross matches the accounts with the Gujranwala chamber of commerce and industry bank accounts.
 Proper accounts adjustment at the end of the year to ensure the timely preparation of the Gujranwala
chamber of commerce and industry financial statement and to assist the auditor in the timely audit and
annual report of chamber of commerce and industry of Gujranwala.
 Revised all documents of the chamber of commerce and industry of Gujranwala for the interim audit of
accounts of the chamber of commerce and industry of Gujranwala.
The income Gujranwala chamber of commerce and industry in including

 Membership fee
  Admission fee
 Attestation fee
 Form fee
 Visa letter
 Rental income
 ID cred fee
 Miscellaneous income.

While the expenditure of Gujranwala chamber of commerce and industry are including;

 Administrative expense which are

 Staff salaries and benefits
 Utility bills expense
 Rent, rates and taxes,
 Seminars or functions,
 Research and development expense,
 Donations,
 Employees benefits contribution programs,
 Miscellaneous expense

The proper and accurate recording of all these revenues or expenses is the function of the Gujranwala chamber of
commerce and industry accounting department.
Objectives of computer section

Computer cell’s basic idea is to bring innovation and keep up with the latest inverted
trends in IT. In addition, this department is responsible for maintaining and updating the
Gujranwala chamber of commerce and website and industry and provides the members of
the Gujranwala chamber of commerce and industry with all the relevant information.
Function performed

The company officer is solely responsible for the installation and maintenance of computer
systems in Gujranwala chamber of commerce and industry. The main roles and duties
performed In this department fellow;
 Proper and proactive management and maintenance of Gujranwala chamber of
commerce and industry’s information technology and computer systems.
 Effective and effective use of information systems and electronic data processing
activities.
 Developing infrastructure and proper application of electronic data management
policies and procedures. Gujranwala chamber of commerce and industry
operational and development of the systems.
 Timely and updated information for the benefit of the members of the
Gujranwala chamber of commerce and industry shell be uploaded as soon as
possible.
 Tracking and resolving all workers issues of the Gujranwala chamber of
commerce and industry.
Research and development department

The department of research and development of this organization was founded in 2007 as the focal point for
various chamber activities. It was established in response to a growing need from the region’s business
community for up-to-date business and economic information, processing the same facilities members, and
interacting with government on macro and micro business and economic policies.
Today the department enjoys an enviable reputation as one of the leading centers for research and analysis
on domestic and international business and economic issues of the country. The government and
international agencies regularly consult on important matters of national and international policy. It is
engaged in comprehensive work that has been used in almost every field to purpose and evaluate various
national and international polices effecting companies, trade and industry.

Functions of R and D

We plan to make or R and D cell a platform which will bring academia and industry closer together by
offering management science students the following opportunities
 Organization workshops and seminars.
 To act as a platform.
 Training opportunities for the students.
 Seminars and workshops that can be arranged in both GCCI and your institutions.
 Share our own research projects and reports for their valuable input with the university.
 We offer a research facility where students can come and learn about Gujranwala- related issues.
they can carry out research projects on these issues and our R and D cell will support them in
those projects.
 Comments on study.
Comments on hierarchy

From the above organization, it is clearly that the management structure of the GCCI is line structure as a chain of
command assign responsibility directly to the SVP and VOP, as well as the general- secretary and dedicate
authority to the deputy secretary as well as to the member and account officer.
Likewise, the protocol officer and the IT officer shell report to their immediate supervisor, and this report shell be
conveyed through this correspondence.
Management style

The GCCI follows the autocratic style, because all the decision is made on top level to toward. All the decisions
are downward. Then the tasks are communicating the lower level. If the management takes suggestion at lower
then think that the lower level has how to speak. The employees think that what we speak in front of the
management. The suggestion is taken when the organization introduce the new POLICY, then the management
and the employee both give the suggestion.
Management departments

1. Centralization

The top management office bearers (president, SVP AND VP) OF GUJRANWALA Chamber of commerce or
industry make the organization’s decision.
2. Work specialization

Every staff from top management to lower management are specialized and expert in his field and perform job
roles efficiently and effectively. No one hires the services of an advisor. In this way, the expenses of attaining the
advisory service are minimized by the staff members and make an enormous contribution to the profitability of his
organization. And Works are divided among all employees to enhance the SERVICESES quality because when
work is divided and repetitive task employee are more skilled in their task.
Organization culture:

GCCI has STRONG culture because employee have knowledge about organization history. Story rituals and
physical out look of employee is good. Every member has different view about culture.
Organization environment:
GCCI has uncertain environment because decision is changed when environment, economic and government
policies change management change their strategy about environment.
Structure:

GCCI has organic structure because employees are innovative. They take any decision when they feel any problem
in their working but decision in the favor of the organization.
Departmentalization:
GCCI has process based department work of one employee is depend on other employee like IN membership
department where company register their business and then issue them membership certificate.
Chain of command:

GCCI has clear chain of command because every subordinate knew to whom report their work. LIKE
ASSISTANT ACCOUNTANT briefing account manager about the closing of the accounts.
Formalization:

GCCI has low formalization and works are divided in teams but supervisor is responsible for result.
 Leadership style:
 Autocratic style.
 Monitory system:

Every department have separate leader that led or control their department and responsible for their output.

Not a production unit

 Business volume (full sum of stock, share, bonds, future deals, scheduled for a specified time, etc.)
 Gujranwala chamber of commerce and industry is a not manufacturing or development company service
provider company, hence there is no definition of stock/ commodities, securities, bonds, future contract.
  Product line GCCI full product range services list;
 Gujranwala chamber of commerce and industry GCCI has no products concept;
 The GCCI is a service provider body, providing its members with the following services;
 Issuing certificate of origin
 Issuing membership certificate
 Attestation of commercial documents
 Issue membership ID card
 Renewal and restoration of form
 Invitation letter
 Visa letter
 GCCI also issue recommendation letter for visa passport and other benefit

Services of GCCI

 The chamber of commerce and industry in Gujranwala provides its members with the following
important services.
 To grant measurement certificates, as well as origin certificates for export shipments and trade paper
certificate.
 GCCI also issues a letter of recommendation regarding visas and passports.
  The foreign currency is awarded on chamber advice.
 GCCI is organizing a pavilion for Pakistan to encourage exports at global overseas exhibition.
 GCCI also organizes seminars, training, and conferences on multiple topics to promote the cases of
private business.
 GCCI invites ministers of chambers and public officials to define and address the business and trade
issues.
 Various international trade delegations, leader, and ambassador visit the chamber and address matters of
common interest.
 The chamber of commerce and industry in Gujranwala providing its members with the following
essential services also,
 The foreign exchange shall be issued on the recommendations of chamber.
 To the benefit of the business community, it publishes magazine or trade directions, statistical data and
other publications. It publishes fortnightly trade journal about the activities of chamber of commerce,
which contains business, legislative, and civic news.
 A number of foreign trade delegations, dignitaries and diplomats are visiting the chamber and discussing
issues of mutual interest.
 GCCI organize Pakistan’s pavilions for export promotion at international fairs abroad.

Head office of the organization

Address

Trust plaza, Aiwa-e-tijarat road, Gujranwala

Contacts
92-55-325-6701

92-55-325-6702

+92-55-325-6703

+92-55-325-6704

E-email

[email protected]

Services of Membership Department

The membership department is the largest office of the Gujranwala chamber of commerce and
industry. That department addresses all issues related to GCCI membership. Officers at the
department are senior sir Shahbaz and junior sir Khurram. Fresh applicant registration in this
department conducts and gives membership to GCCI. These department that issues membership
or sole ownership or associate, or corporative body or company if they can meet the eligibility
criteria as defined in the Gujranwala association chamber of commerce and industry papers.

Those may apply in the form prescribed by executive committee accomplishment by the final
year entry fee and annual subscription, either as the sole owner or partner of the co-operating
 body or undertaking. The report forwarded to Gujranwala chamber of commerce secretary-
general.

Membership information cell

First people come at the membership into cell of the sake of registration of the company and to get membership
registration.

Request letter for membership

GGCI shell receive this request and place such request on the agenda for the next meeting of the executive
committee well shell consider such request and accept or reject the request at describe in the Gujranwala chamber
of commerce articles of association. They follow the requirement of the membership form and attach required
documents with that submit membership fee into the bank.

Online variation
After getting the attested commercial documents to request from and verification national tax number,
identification form, GST and income tax number from the FBI.

Issuance membership number

After online verification registration of new applicant and issue approval. Give membership number to the new
applicant.

New applicant gets a membership card and certification of membership.

Request for Visa letter

Another function of the membership department is to issue a visa letter to just members of GCCI for foreign tours
and business visit business owners needs a visa letter from the chamber to introduce their products at the
international level.

Origin Certificate
Id card membership
1: Associate Class
2: Corporate Class
Certificate of trade documents either members of the chamber of commerce and industry Gujranwala or not issue
of visa letter.
Employees
Owners
Invitation letter

New Membership Fee Structure

Category 1st April to 30th September 1 October to 31

march
Associate class 3000/- 2750/-
Corporate class 3900/- 3400/-

Renewal Fee

Category Fee
Associate class 1200 rupee
Corporate class 1800 rupee
Restoration Fee

Category Fee
Associate class 2200 rupee
Corporate class 2700 rupees

Visa Recommendation Letter Fee Schedule

category Fee Fee

Visa letter Normal Urgent
For employee 5000 7000
Owner /partner/director 3000 5000

Visa Invitation Letter

Name Normal Urgent

Visa invitation letter 2000 4000

Who is it concerned with?

Name Normal Urgent

To whom it may concern 1500 3500

Other Fees
 Name Fee
Attestation fee 1000
Membership id card 1000
Duplicate membership certificate 1000

Exhibition

The Chamber of Commerce of Gujranwala also arranges an expo each year. The investigation
officer is working on it. All the register companies who want to book their stalls to take part in
this expo. As silver, gold, platinum, bronze includes. The Chamber of Commerce of Gujranwala
receives great revenue from this show. The company books its stalls (from 25000 to 50000)

Human resource management (specialization part)

I went to the deputy secretary Mr. Asfandyar to get the information about the hr. functions.
He'll give me the details

Human Resources functions

Human Resource Planning/ functions is the process of finding the right number of people, at the
right time and place, for the right type of job, by predicting the organization's demand for and
supply of human resources in the near future. In GCCI employees are selected on the basis of
various peer references and sometimes the company is freshly graduated from various
educational institutes. They also predict employee needs through observation

Process HRP

Human Resource Planning (HRP) is the ongoing process of forward-looking strategic planning
to optimize the efficiency of an organization's most precious asset — quality staff. HR
scheduling provides the optimal balance for workers and employers while preventing labor force
shortages or surpluses.

The choice of their workers in GCCI HAS CRITERIA TO. They contact educational institutions,
social media, and they send newspaper additions and ask them to apply their CVS. After that they
call interested people whose skills and knowledge for some time matched the job requirements
for an interview, they give them a situational interview and sometimes fill out the questionnaires.
And choose the nominees. They then give them six months of training to monitor the actions for
permanent jobs.

Forecasting HR requirements

Human resource projection (HR) includes the projection of labor requirements and the impacts
they will have on a firm. An HR department forecasts that short- and long-term staffing needs to
be based on forecasted revenues, office development, attrition, and other variables that affect the
laboratory requirements of a company.

The method of forecasting the GCCI is the same as that set out above. Organization forecasts
what short and what kind of workers are needed to meet the needs of the organization. The
records are kept both electronically and manually.

Methods to forecast HR needs

HR-need forecasting is made by observation, and usually by the Deputy Secretary and General
Secretary.

 Employee selection and recruitment

 Candidate Sources
 Internal sources,

Internal sources of recruitment involve hiring employees from within the organization. In other
words, to look for candidates for work roles from those currently working with the company.

GCCI USED promotion strategy to boost the confidence of its employees.

 Eternal springs

The external source of recruitment is recruiting from outside the organization. In other words,
to search outside of the business for candidates from others.

The GCCI refer applicants from outside in different ways

• Peer-referencing
• Official job ads

• Social Networks

They choose candidates from outside because they want to accomplish the goal of the
company by getting a new perspective, innovative expertise and professional employees.

• A selection process for employees

• Vocation CV

• Professional documentation (optional work leave certificate)

• Panel interview

• Workout program

• Screening phase

• Development Training

DEVELOPMENT AND TRAINING

Training and development are the subsystem of an organization which places emphasis
on improving the efficiency of individuals and groups.

GCCI uses their staff and self-help services mainly because of less money on the job
preparation.

Education requires assessment

This assessment examines the knowledge, skills, and capabilities of employees and
 organizations to identify any gaps or regions of need. Once you have defined your training
needs, you need to set / develop your training objectives.
Employee of GCCI is trained on and self-employed as well. And also holds workshops
and workshops to educate the workers.

Developing employees

Employee development can also be described as a phase in which employees undergo several
training programs to improve their skills and get fresh learning with their employer's assistance.

The organization assists its employees in their career development. And learn from colleagues
and managers alike.

Managing Performance

Fixing standard performance and expectations

It is the behaviors and actions that can be observed that explain how the work should be done,
plus the outcomes that are expected to succeed. They tell the worker what the good work looks
like. The aim is to interact with the performance norms with expectations.

Employee benefits and rewards

A worker's full salary is the sum a worker might expect to earn while working for an
organization. The employer offers several distinct types of compensation packages for workers.

Types of severance pay and benefits

• Bottom salary

• Wellness benefits

• Bonus at Festivals

• Annual Bonus

 Indoor entertainment
  Corporate career management
 Changes in the work force
 Change of job with the organization

Advertising

As for a career, promotion is about increasing an employee's rank or role in a hierarchical

hierarchy.

In GCCI, employees also promote I gather information from R&D officer she said the deputy
secretary also came in the organization as an intern. Hiring him as a permanent employee and
promoting him as a deputy secretary after checking his performance and conduct organization.

Transferring

A transfer means an employee moves from one job to the next without changing the tasks or
compensation. "Transfers of employees are quite prevalent in all organizations. There was a
mistake. Department-to-department transfers of employees can be made between plants.

GCCI does not have a transition strategy. Every employee’s role is well defined and there is no
shift in duties.

Showdown

Demotion is "reverse" promotion. Demotion means lower levels, lower wages, lower status and
lower duties. It can be described as the person's assignment to a lower-ranking position and the
usual payment involves more power and accountability.

In GCCI, the management uses demotion technique that certain workers or trainees did not
fulfill their job duties and they are demoted by management.

Separation /Lay it off

A termination means a temporary suspension or continuous termination of a worker or group of

employees (collective termination) for purposes of the corporation, such as managing workers
or the organization.

The management of the GCCI is also working on that approach. Once management is faced with
some of a trainee's threats, management is permanently suspended.

Deadline

Completion is the termination of an employee's work. There's been one mistake. A voluntary
termination refers to the retirement or pension. Employment can also be involuntary-if an
employee ends up with the employer.

When an employee terminates in an organization because of

Management gives the employees the tasks and regularly assigns them the assignments and
checks the performance.

Retirement

The official act of having one's office or position abandoned or abandoned is resignation.
Resignation should be based on firm reason.

Pension

Retirement is a retirement from your career or employment or from life. There are some policies
and criteria for retirements. Employee shall retire at age 60. Employees can also get retirement in
other cases, like sickness, permanent injury.

Employee relationship managers

Company has a beneficial personnel relationship. They attentively follow the laws and
regulations, and behave as family members. With top leadership, staff can talk about their issues
readily and without hesitation.

Critical Assessment:

GCCI is one of the most significant organizations offering developmental services to the sector. I
have gained a substantial amount of knowledge about customer service and I have realized that
great communication skill which is the fundamental requirement of serving customers with great
services.

I earned money from the posting of data into GCCI software. In the GCCI software I also
learned about change of address, endorsement, new account opening process etc. I take a critical
look at their function. Details of this analysis are provided below.

Planning and forecasting of human resources

In the planning and forecasting of human resources at GCCI, not conducting it properly. No
suitable method of evaluating demand, supply, is implemented. The organization adopts a
reactive approach to hiring human resources. Separate cells of human capital needed to operate
properly in efficient ways.

GCCI recruit and select their staff through limited resources, such as personal references and
peer contacts. Through these personal contacts GCCI may not hire higher-skilled employees for
their organization they should be on a fair merit basis.

 Education and development:

Training and growth are very critical to any organization's success. No proper training and
development technique is used, due to limited resources and budget. Trainer gets more of
successful self-training than professional teaching. GCCI has no training department.no training
and growth planning completed.

• Level Management:

GCCI does not assign tasks to performance reports of employees they judge performance on a
day-to-day basis, not on a proper standard of work. But often the quality of excellence is
traditional or often unattainable due to insufficient training of workers and lack of equipment.

• Employee benefits and compensation:

GCCI does not use performance reports for compensation and benefits, some employees are
super smart, showing themselves to be the most efficient and productive employee in the
 department, rather than the trainees doing their work. The outcome of the most hard-working
employee is not coming up for the award.

 Management of organization’s services:

GCCI needs to boost the efficiency of its employees because of poor management in delivering
services. In the membership department I analyze most of the people's form delay and waste
their time. New applicants often face trouble getting a membership card.

• Relationship management of employees:

In GCCI the relationship between employees is not good. There is a distance I found between
the staff and the executive. They also organize a conference to settle disputes or conflicts. GCCI
I also play the role of arbitrator for conflicting business. But sometimes management is busy
solving problems at the time and business issues are ignored and delayed, which creates
discomfort among GCCI members.

SWOT analysis

Strength

Strong finance position

Overall, analysis shows that the Gujranwala chamber of commerce’s financial position is good
due to last high sales growth, an improvement in the company long term assets and equity
development and successful expo 2019 in Lahore.

The financial analysis indicates that Client Company has received more jobs from
Gujranwala chamber of commerce to provide its services and other facilities.

No business debt

Because GCCI’s profit rate has been maximizing from the last 3 years no loans from any
financial institution are taken. Therefore, financial costs like interest in this service provider
company over nil.
Management efficiency

Management is committed and makes efficient and effective use of the firm’s resources. As
Assets turnover ratio says assets are uses at their maximum potential.

Exhibitions and seminars

Connecting business men and tycoon through seminars and exhibitions is the strength of the
organization as GCCI provides facilities services to its customers company through seminars and
exhibitions at the GCCI to facilities trade, commerce and business. And seminars and exhibitions
are very beneficial for chamber and also business men.

Weakness

Govt. intervention

Ministry of commerce and chamber federation’s intervention compels the GCCI’s members, to
fellows all their legal requirements. Therefore, due to his direct interference, several programs
and postponed.

Opportunities

Development of dry port in Gujranwala city

The export opportunities in the Gujranwala area will be enhanced through the construction of
the dry port. Then the facilities such as the processing of commercial documents and need for
license world be jumped. In that case the GCCI will prosper.
Established of small industrial estate no. 4 and 5

The business opportunities in Gujranwala city will be improved through the growth of small
industrial estate. Then the facilitation facilitates such as the processing of commercial
documents and the need for license would be jumped. In this case the GCCI sector will be
booming.

Threats

Impact of economic change in business

Unstable economic conditions such as inflation rate, business load shedding effects deficit
financing, and tax burden are Gujranwala’s biggest threat to industry. If industry trade gets a
dive nose, and GCCI gets lower jobs for services rendered thereby, it will be directly affected by
such economic hurdles

Political instability

Due to the unpredicted political situation in Pakistan, GCCI Is affected, the trade and business
activities in Gujranwala are badly affected by political crises.

Marketing department

Marketing refers to practices which a firm undertakes to facilities the purchase or sale of a
product or services. Marketing involves advertisement, marketing, and providing customer or
other company goods and services. Any promotion is performed on behalf of a client by the
affiliates.

There is no department for marketing inside GCCI. Yet the Chamber of Commerce and Industry
of Gujranwala advertises its services through its website. And they have been delivering new
technologies/ new services to their customers for the last 2 years. Their member companies are
advertised on the Gujranwala Chamber of Commerce and Industry show wall or display screen.
They also announce the service on the GCCI website. The annual fee for this advert is 30000.
Finance department

Financial analysis means an analysis of the financial statements. Analysis of the financial
statements is basically the process of examining relationships between elements of the financial
statements and comparing them with relevant information. It is a valuable tool that Financial
Statements users like investors and creditors, financial analysts, and others use in their stock,
bond, and other financial instruments decision-making processes. The aim of the financial
statements analysis is to evaluate past performance & current financial position and to make
predictions about a company's future performance

Different users like, investors who buy stock are primarily interested in the profitability of a
company and its prospects of earning a return on their investment by receiving dividends and/or
increasing their stock market value. Creditors and investors who buy debt securities, such as
bonds, are more interested in liquidity and solvency: the ability of the company to pay its debts
in the short and long run. Financial analysts, who often specialize in following certain industries,
routinely evaluate companies' profitability, liquidity, and solvency to make recommendations on
the purchase or sale of securities, such as stocks and bonds.

Analysts can obtain useful information by comparing the most recent financial statements of a
company with previous years' results and with the results of other companies in the same sector.

Quality policy

The Gujranwala chamber of commerce and industry

Every activity of GCCI is directed towards the promotion and protection of the business
interests if its members at national and international level in accordance with ISO 9000
standard.

Internship activity plan

Introduction of the organization

In the last semester of my B.com hons. In Human Resources Management I made this report for
my professional experience. This article is about the Gujranwala Chamber of Commerce and
Industry (GCCC) working for business promotion in the Gujranwala district. I explain my
experience in the chamber of commerce & industry in Gujranwala in this report. I'm describing
the GCCI profile & its major membership services. I also clarified GCCI’s policy on price. The
management does not provide me with a vision statement but provides me with the mission
statement. I explain the different GCCI department and their functions in the second part of the
report.

1. Department of Affiliation

2. Cell R & D

3. Department of Human Resources;

4. Cell Computer

In this part I also explained the area of my GCCI internship & the work I did during
the internship at GCCI.

After that, I did GCCI's SWOT Analysis to determine GCCI’s Strengths & Limitations and
Opportunities & Risks. Based on SWOT analysis, I can recommend certain solutions for
GCCI's efficient and effective operations to overcome all weaknesses and threats.
 Several workers in the Division

There are 24 employee numbers in total belonging to a different department with 32 executive
members.

Internship start date and end date:

Start date is June 6, 2022 and end date is July 16, 2022.

Name of the department you were educated in and the length of the training.

Department of human resources, Department of membership, Research and Development,

Computer cell.

 3 weeks in the finance/ account department

 2 weeks in the human resource department

 1 computer cell

Reason for choosing this Organization

I have selected an agency of the Gujranwala Chamber of Commerce and industry GCCI. The
primary reason for choosing GCCI in that all companies in Gujranwala are members of GCCI,
such as sole proprietorship, partnership, businesses such as allocate class as well as corporate
class. The other reason to select the GCCI is to;

 Offer the best chance for my career goals

 Full realistic experience to obtain,

 More career growth opportunities,

 Opportunity to apply my skills and knowledge,

 Opportunity to interact with Gujranwala's business and industry sectors.

GCCI serve to its member- companies in the following scenario,

 Issue of national certificates

 ID card issues for membership

 Visa and passport letter of recommendation and other benefits

 Invitation letter given

 Ways of regeneration or reconstruction

 Attestation of the member's commercial records

 GCCI also provides its members the best ways to import, sell, exchange and produce

3 week work in finance department

The Finance department works

I see the research undertaken by this department and collect data on those sources.

Within sources

• Subscription Fee

• ID-Card Membership fee

• Certificate Fee

• Renovation / Restoration Fee

• Similar Rates

Restricted Sources

• Rental Earnings

2weeks work in HR department

GCCI HR

GCCI documents all their employee's manual and computerized biodata and reviews their
academic and professional history. I also record interns' data manually in my internship period.

My job in the section Machine

I worked on translating book articles into Urdu and adding some book-related
information for a better understanding of the e-library computer association worksheet
section to provide members with the new management work content. The Technology
portion of GCCI is being developed
1 Week work in computer cell

EXPO work

I did the job under Miss Zunaira’s supervision. At this event Gujranwala launches innovative
business ideas at an international stage. Function at Exhibition.

First aid Miss Zunaira invites the companies to book the stalls and distribute the number of
stalls according to the payment for the stall.

I have called in various organizations to make sure that the expo pays their stall dues.

Also, send a letter of invitation to various GCCI chambers and executive leaders to check
whether they are coming or not.

Invited various media channels.

Award ceremony at Islamabad After a fruitful exhibition event at Lahore, an award ceremony
was held in honor of GCCI Workers and numerous successful companies participated in the
exhibition. I report on this event and on the performance of GCCI members.

Workshop

There was a Miss Kanwal honor seminar and all participants are entering this seminar. I
 research management functions like a single executive member isn't missing. Report of the
seminar and the preparation of proposals.

My learning experience during internship

I will explain briefly the knowledge gained and learned as a result of my training experience and
I have gained a tremendous amount of knowledge about customer service and I have realized the
great communication ability which is the fundamental prerequisite to serve customer with great
service.

I learnt about GCCI software posting info. In the GCCI program I also learned about change
of address, endorsement, new account opening process etc.

Skills learned

 Improving social skills and gaining confidence as I built up personal relationships.

 Strengthened communication and teamwork capabilities.
 I know from consumers coping with meeting the demands concerned.
 Internship helps me develop entrepreneurial skills and learn the ethics of work.
I learned multi-task skills and improved many communication skills as well as I became
self-confident and touchy.

Attitudes

 I learn practically about the partnership and teamwork.

 Most challenging task
 The most challenging task is to understand different clients’ behaviors attitude and
Perceptions.

Future prospect of the organization

 In this section I am briefly describing the Gujranwala chamber of commerce and
Industry GCCI’s future projects and plans.

 Dry port development in the town of Gujranwala.

 Limited industrial estate established no. 4 and 5.
 Encouraging exports.
 The market treatment.
 Harbor airport

Financial Analysis
Ratio Analysis:

2020 2019 2018

Liquidity:
Current Assets/ Current
Current ratio Liabilities 7 3 5
Working Current Assets- Current
Capital Liabilities 3242139 3369058 4016134
Cash + Cash equivalent /
Cash Ratio Current Liabilities 3 2 2

Leverage Ratios:
Debt Ratio Total Liabilities ÷ Total 3% 13% 8%
 Assets
Equity Ratio Total Equity ÷ Total Assets 97% 87% 92%
Debt-Equity Total Liabilities ÷ Total
Ratio Equity 4% 15% 9%
Times Interest
Earned EBIT ÷ Interest Expense did not receive loan from any financial institution

Management Efficiency

Net Sales (services in a company however other receivable exists, GCCI

rendered) ÷ Average is a services organization so it provides services to
Receivable Turnover Accounts Receivable its clients on cash basis
360 Days ÷ Receivable Receivable belong to Service rendered does exist in
Days Sales Outstanding Turnover a company however other receivable exists
Cost of services rendered 17. 16.
Accounts Payable Turnover ÷ Ave. Accounts Payable 63 85 16.49
360 Days ÷ Accounts 20. 21.
Days Payable Outstanding Payable Turnover 42 36 21.84
Days Inventory
Inventory does not exist in a company because
Outstanding + Days Sales
GCCI is a services provider
Operating Cycle Outstanding
Net Sales ÷ Average Total 1. 1.
Total Asset Turnover Assets 57 35 1.27
 Profitability Ratios:

Return on
Sales
(Services
rendered) Net Income ÷ Net Sales 13% 3% 4%
Return on Net Income ÷ Average Total
Assets Assets 20% 4% 4%
Return on Net Income ÷ Average
Equity Equity 24% 4% 5%

Financial Analysis of GCCI

Liquidity
Overall, GCCI have a strong ability to pay its short term debts or current liabilities.

1): Current ratio

In 2018, the current ratio of the GCCI is 5 times whereas it diminished into 3 in 2019 but again it rose into 7 times
in 2020. The reason is that current liabilities has been diminished dramatically in 2020 so it shows increasing trend
.overall, it means that company have enough current assets to pay its short term liabilities.

2): Working Capital

There is 16 percent decrease in working capital of GCCI in 2019 with respect to 2018 whereas 3 percent decline
has been appeared in 2020. So, it is highlighted that the short term debts paying ability of the company is gradually
decreasing.

3): Cash Ratio

The Cash ratio of GCCI has been stabled into 2 consecutive years 2018 and 2019 whereas it has been jumped into
3 times in 2020 meaning that company has enough cash to meet its short term operating needs. It is highlighted
that the ratio remained stable in following years and jumped in the recent year due to earning of huge profit in
recent year.

(See annexure)
 Leverage Ratios

Company did not receive long term debts from any financial institution. Assets are financed with equity as whole.

The Gujranwala Chamber of Commerce & Industry (GCCI) did not receive loan from any bank or financial
institution for its own business operation, because of GCCI is a service provider organization not manufacturing or
production organization. (See annexure)

Management Efficiency
Receivable belong to Service rendered does exist in a company however other receivable exists; GCCI is a
services organization so it provides services to its clients on cash basis.

Furthermore, the concept of inventory does not exist in GCCI, because GCCI is a services provider not
manufacturing organization.
But, assets turnover ratio says assets are utilized at their full capacity i.e.1.27, 1.35, 1.57 respectively in 3
consecutive years

(See annexure)

Profitability Ratios
Return on Sales (Services rendered)

There is a constant growth in profit margin in 2018 and 2019 but profit has been quadrupled in 2020 from 4% to
13%

Return on Assets

Assets (both current and long term) as well as income are increased in 2020 so return on assets has been jumped
from 4% to 20 %

Return on Equity
There is minor decrease in return on equity from 5% to 4 % in 2019 but it increased dramatically up to 24 % due to
high growth in income in recent year.

(See annexure)

Statement of Financial Position

Horizontal Analysis

2019* is Base year for Horizontal (Trend) Analysis.

2019* 2020 2019* 2020

Rupees in Thousands Percentage
ASSETS
NON-CURRENT ASSETS
Property, plant and equipment 8,606,306 11,570,743 100% 134%

Long term security deposits 278,841 278841 100% 100%

8,885,147 11,849,584 100% 133%

CURRENT ASSETS
Advance, Deposits
&payments 995,378 1,283,508 100% 129%
Other Receivables 653,626 1,049,142 100% 161%
Cash and bank balances 3,528,494 1,454,394 100% 41%
 5,177,498 3,787,044 100% 73%
14,062,645 5,636,628 100% 40%

Capital and Liabilities

Capital 11,739,732 12,254,206 100% 104%

Profit/Loss for the year 514,474 2,837,517 100% 552%

12,254,206 15,091,723 100% 123%

CURRENT LIABILITIES
Security payable 391,344 391,344 100% 100%
Creditors, Accrued &payables 1,417,096 153,561 100% 11%
Provision taxation

1,808,440 544,905 100% 30%

14,062,645 15,636,628 100% 111%

Vertical Analysis

Total Assets are base of Vertical (Common-Size) Analysis.

2019* 2020 2019 2020

Rupees in Thousands Percentage
ASSETS
NON-CURRENT ASSETS
Property, plant and
equipment 8,606,306 11,570,743 61.20% 74.00%

Long term security deposits 278,841 278841 1.98% 1.78%

8,885,147 11,849,584 63.18% 75.78%

CURRENT ASSETS
Advance, Deposits
&payments 995,378 1,283,508 7.08% 8.21%
Other Receivables 653,626 1,049,142 4.65% 6.71%
Cash and bank balances 3,528,494 1,454,394 25.09% 9.30%

5,177,498 3,787,044 36.82% 24.22%

14,062,645 15,636,628 100.00% 100.00%

Capital and Liabilities

Capital 11,739,732 12,254,206 83.48% 78.37%

Profit/Loss for the year 514,474 2,837,517 3.66% 18.15%

12,254,206 15,091,723 87.14% 96.52%
CURRENT LIABILITIES
Security payable 391,344 391,344 2.78% 2.50%
Creditors, Accrued &payables 1,417,096 153,561 10.08% 0.98%
Provision taxation

1,808,440 544,905 12.86% 3.48%

14,062,64
5 15,636,628 100.00% 100.00%
Interpretation Statement of Financial Position:

The Vertical Analysis of 2021 is compared to the previous year 2020. As the total non-current assets are
significantly increase by 75.78% as compared 63.18% these are reduce in 2019 but now significantly increase
show a good sign for GCCI. Cash and bank balances of the GCCI are significantly decreased by 9.30% in 2020 as
compared to 25.09% of the 2019 and the current assets are decreased by 24.22% as compared to positive 36.82%
which is increase from previous year but great fall again. The overall total assets of the GCCI are also decreased in
2020 as compared to previous year.

The Capital fund which is funds used for all the purposes of GCCI is also reduced by 78.37% as compared
to the previous year which is 83.48% positive. The Liabilities of GCCI is also significantly decreased by 3.48% as
compared to 12.86% the previous year, so show that the performance of this year (2021) is very good as compare
to the last year (2020).

Recommendations

Since performing GCCI’s SWOT, I am able to recommend the factors that are certain if GCCI
management should apply these factors correctly, the vulnerability and risk are transformed into
strength and opportunities.

Need recruitment process to enhance R and D cell

As few members of staff operate the R and D cell, their contract and compliance jobs are
delayed for some time. Therefore, to improve the staff members to achieve the optimal point
for income maximization is a desperate need.

Segregation of duties

I recommend segregation duties to GCCI management an only one person can do one job and
he is a superior or supervisor to inspect his work. In GCCI the accountant is not appropriate for
 both accountant and cashier. To prevent fraud, there should be separate individual for every
massage.

Hire the required staff

I suggest that the appropriate R and D cell personnel be managed by GCCI. If GCCI wants to
promote research work in the industry they need to hire the required personnel. It is not
possible that in Gujranwala only a single person, R and D, direct-general will be able to handle
or conduct the research work of various industries. This work or work involved a handsome
number of employees who collected data from different industries, defined the problems and
tried to solve the problems of the various industries through analysis.
GCCI introduce new departments
I propose that the management of GGCI make good use of its resources by adding or
incorporating new departments to promote trade and industry from GCCI’s capital funds. They
have enough space; if GCCI can introduce new departments that are present in other districts or
cities of Pakistan it should be very beneficial for GCCI members.

New industrial zone

I suggest a connivance or approval by the ministry of commerce to the GCCI management of a

new industrial zone system, including facilities for starting new Gujranwala graduates many
jobs opportunities.
 Conclusion

In this section, in light of my professional experience, organizational and SWOT analysis, I define
the company according to the evaluation and assessment.

GCCI will rely on the worldwide advertising. His emphasis was on Pakistan in Gujranwala Area
alone. GCCI can handle a lot of foreign contracts through international ads, and attracts foreign
investment in Pakistan. GCCI will advertise overseas for that reason. Initially advertising abroad
would be expensive, but the long-term gains would suffer more than the costs.

I conclude that the chamber of commerce and industry of Gujranwala is a successful organization
overall engaged in the promotion of trade and industry. Through my internship at GCCI, o found
that the organization offers membership facilities for the around 9000 companies either as a sole
proprietor, partnership, or corporate organization or entity. It provides various benefits to its
members. But now, political and other challenges, it has faced several challenges in the industrial
sector that become the greater obstacle in the way of smoothly promoting the industries.

I did the research work in R and D cell. I have spent some time at other GCCI departments
gaining practical knowledge from those departments.

Through the internship, I have gained a lot of practical experience. I have recommended certain
factors in this report after GCCI’s SWOT analysis; if GCCI can incorporate those factors,
GCCI’s vulnerability or risk are converted into strength or opportunities.
 Annexure

I have attached some following documents of GCCI with my internship report

 Online NTN
 Membership application form
 Application form for visa recommendations
 Application for chamber of commerce’s membership ID card