Gary E.

Mueller

Southern California - 92129 858.248.0813 [email protected] Internet: www.linkedin.com/in/garymueller

GLOBAL HIGH-TECH OPERATIONS, SUPPLY CHAIN & MANUFACTURING MANAGEMENT

CAREER PROFILE
I am a hands-on Operations Leader, Strategic Planner and International Product Sourcing Expert with an exceptional record of delivering high-performance, cross-functional business solutions within start-up, rapid growth and multi-billion dollar companies. My distinctive, multi-disciplinary background is marked by the proven ability to build effective supply chain, manufacturing and quality execution teams, and manage information systems and customer service/support groups that optimize costs and make things happen. Significant sales & operations planning (S&OP), international contract manufacturing & product sourcing successes are complemented with the demonstrated ability to create long term, productive relationships that produce strong bottom line results.

CORE COMPETENCIES
Worldwide Strategic / Tactical Operations & Supply Chain Management New Products Introduction (NPI) and Volume Manufacturing Transitions Contract Manufacturing and Low Cost Procurement (U.S., China, Taiwan, Korea, Hong Kong, Caribbean, Singapore, Mexico, Japan) Warehouse & Logistics Management Sales/Operating Planning Systems (S&OP) Creation & Management Inventory Management & Optimization Quality Systems Management and Implementation (5S, ISO9001-2008, LEAN) ERP/Manufacturing Systems & Process Implementation (EPICOR, QAD, SAP, PeopleSoft) P&L Management

Graduate University of Wisconsin - Madison: Business Administration Post Graduate Work: Stanford - Operations Management; Santa Clara University - General Management Certifications: CPM, MRP & Inventory Management Published: Articles on Supply Chain Metrics, LEAN Manufacturing, Customer Excellence, and Six Steps to Improving Business Operations Performance and Bottom Line Results.

PROFESSIONAL EXPERIENCE Harmonic Design, Inc./SOMFY, Poway, CA

Director Supply Chain & Manufacturing
Business Focus: Part of a French company that designs, manufactures and distributes world-wide high technology motors and energy management controls for interior window coverings, curtains, screens, blinds and shutters. Accomplishments: Recruited to turn-around supply chain and contract manufacturing functions, implement effective supplier quality programs, and dramatically improve new products introduction & support effectiveness. Sourced and qualified 5 China contract and components manufacturers for printed circuit boards, solar power, power sources and stamped/formed metals. Saved over $500K annually. Sourced and qualified 3 Mexico contract manufacturers for high volume electronic motor assemblies, printed circuit board assemblies and injection molded parts and assemblies saving 50% on labor costs and dramatically enhancing production flexibility. Implemented EPICOR ERP and trained users within 9 months. Created and Implemented an S&OP / manufacturing system for all Harmonic products shipped to 18 countries worldwide. Obtained ISO9001-2008 certification with 9 months with DNV. Successfully drove the supply chain and manufacturing implementations of over 13 major new products. Created a Business Continuity Program that was distributed throughout the worldwide SOMFY Group. Integrated a SOMFY power controls company acquisition (Energy Eye) into the Harmonic business model. Gary E. Mueller - Page 1 of 3

January 2008- Present

Knowledge Works Consulting, Encinitas, CA

President

1997- 2008

Business Focus: Provided consulting and operational management services in S&OP (forecasting) execution, business
planning & procurement, supply chain/inventory management manufacturing (internal and CMS outsourcing), and process/procedure development. Significant engagements are summarized below:

AVID Technology, Inc. (formerly MEDEA Corporation), Tustin, CA

Business & Manufacturing Operations Consultant
Business Focus: Video RAID Systems design, manufacture & distribution. Accomplishments: Led manufacturing, supply chain facilities, quality, and I/T functions. Contributions led to the acquisition of MEDEA Corporation by AVID Technology in February 2006. Facility subsequently relocated to Mountain View, CA in June, 2007. Developed and re-sourced contract manufacturing sources for PCBAs and product integration. Created 5S, ship-to-stock and JIT delivery processes, and reduced overall product cost by over 17%. Increased manufacturing units output by 15X (i.e. from $12 to $40 million annual shipments). Reorganized and retrained the entire operations and manufacturing organization. Reduced on-hand inventory by over 50% through LEAN/Build-to-Order applications, and created manufacturing output reliability that facilitated the successful acquisition by AVID.

Topspin Communications, Inc., Mountain View, CA

Manufacturing Operations & Quality Consultant
Business Focus: Pre-IPO Company Designer, manufacturer and distributor of network switches, support hardware and management software. Accomplishments: Directed manufacturing, product sourcing & procurement activities, and led all quality/reliability, supply chain, facilities, and I/T functions. Contributions led to Company acquisition by CISCO Systems. Qualified contract manufacturer (Celestica) manufacturing in San Jose and Shenzhen China and reduced overall product cost by over 20%. Negotiated the Operations agreements, terms and quality/reliability programs that helped secure contracts with SUN, IBM, HP, Dell, Network Appliance, JNI, RLX and NEC. Developed and implemented a company-wide ISO 9001:2000 certification program with DNV.

Troika Networks, Inc., Westlake Village, CA

Manufacturing Operations & Quality Consultant
Business Focus: start-up design, manufacture and OEM distribution of network switch, support hardware and S/W products. Accomplishments: Recruited as an operations consultant reporting to the CEO. Directed manufacturing, component and product sourcing, procurement, planning, supply chain, facilities, warehouse, distribution, quality/reliability, and I/T functions. Sourced, negotiated and executed procurement and build-to-order contract manufacturing programs enabling 24-48 hour order response times and 99.4% on-time delivery performance. Created the strategies and implemented supply chain, LEAN and quality/reliability/ISO processes & systems enabling OEM customer qualifications by Hitachi Data Systems, Network Appliance, Microsoft and Compaq.

Gary E. Mueller - Page 2 of 3

Rockwell / Conexant Systems, Inc., Newport Beach, CA

Supply Chain Management Consultant
Business Focus: Communications semiconductor and module design, manufacture and distribution. Company spun-off from Rockwell in January 1999. Recruited as a supply chain consultant to restructure the multi-site, international supply chain organization. Accomplishments: Led the S&OP Planning and forecasting for 5 business/product groups, as well as customer service, warehouse, distribution, and SCM I/T groups. Directed a multi-facility organization of 160 extended reports for this $2 billion company. Organized and managed cross-functional teams and process changes creating a dramatic supply chain execution improvement for the domestic and Asia/Pac (Taiwan, Hong Kong, Korea, Philippines) procurement, manufacturing, assembly/test groups. Received a standing ovation from the executive staff for outstanding leadership and performance. Directed the strategy and execution for a business transition from approximately 20% to over 60% outsourced product manufacturing, and a 300% unit volume increase, for nearly 7000 SKUs inside of a 6-month period. Led the information systems team that selected and replaced all existing supply chain & manufacturing execution systems.

Qualcomm, Consumer Products Group, San Diego, CA

Business Operations Consultant
Business Focus: Mobile telephone handset manufacturing and distribution. Recruited as operations consultant reporting to the Division President to help restructure business operations for this multi-billion dollar start-up company. Accomplishments: Led inter-company procurement strategy, customer service, repair center, and division warehouse operations. Directed 336 headcount supporting $1.5 billion annual sales until the division sale. Directed the cross-functional team that developed integrated processes and systems for S&OP (forecasting) process and managing multiple-factory product build schedules. Reduced on-hand inventory by 50% and handset rework inventory by half while supporting over 150% unit shipment volume increases. Drove the creation of an integrated support, service & repair organization and new facility construction. Managed cross-functional activity that reduced seriously backlogged returned goods/repair inventory (over 300K units) by over 80% in less than 4 months.

Toshiba America Computer Systems Division, Irvine, CA

Sr. Vice President Knowledge Assets & Operations

1991 - 1997

Business Focus: Notebook PC and Desktop PC/Server Manufacturing, Distribution, Repair, Customer Call Center Accomplishments: Hired to reconstruct Business Operations after Japanese downsizing of US management after COMPAQ portable PC introduction. Managed organizational headcount that grew from 3 to over 360 and supported the extraordinary division sales explosion from $350 million to over $4.0 billion. Served periodically in the GM role as part of the "Office of the President" structure. Directed Sales & Operations planning (forecasting), inter-company procurement, sales operations/channel management, customer service/call center, parts & service, and business operations strategic planning organizations. Sourced products and services and suppliers worldwide. Created 200 person customer call center with EDS saving over $500k/year in call-center expenses. Directed all division information systems development: Sales Force Automation, Channel Sales and Rebate Management, S&OP Integrated planning system, etc.

Gary E. Mueller - Page 3 of 3