Amadeus Ticket Changer

Eliminate revenue leakage through ticket change automation

Amadeus Ticket Changer

provides airlines with a
comprehensive portfolio of
automated solutions
to efficiently manage ticket
exchanges and refunds
across all channels

From an expensive, labour-intensive ATC overview

manual process.. ATC includes a full range of products and features
To perform ticket changes or refunds, airlines rely on highly which offer ticket re-issue and refund solutions, based
experienced staff to process complex tariff calculations. on the ATPCO category 31 and 33 rules.
This runs the risk of human error, resulting in potential ATC Reissue automatically calculates the price difference
revenue leakage and is also a slow, cumbersome process for and any penalties in the chosen currency, based on the ATPCO
passengers. With airlines re-issuing 5-20% of all tickets, there Category 31 rules filed. Airlines can then issue a new ticket
is an urgent need for a new, more efficient approach to ticket through offline and online direct channels.
change management. ATC Shopper automates online ticket exchanges using the
advanced shopping logic of Amadeus FlexPricer, combined
...To a fast, powerful, automated solution with ATC Reissue.
Amadeus Ticket Changer (ATC) combines Amadeus' state-of- ATC Miles Upgrade automatically computes the upgrade of
the-art Fares & Pricing engine with a powerful, multi-channel a paid ticket to an upper cabin using air miles. The calculation
ticketing functionality, to facilitate fast and accurate includes the required number of miles based on ATPCO OC
ticket changes. fees and the tax difference in the payment currency.

ATC is available across self-service channels (airline websites ATC Involuntary computes the new ticket data corresponding
and mobile), empowering customers to take control of to flight re-bookings, resulting from cancellations.
ticket exchanges and refunds, whilst reducing processing ATC Dynamic Waiver enables airlines to introduce
costs for airlines. special commercial measures in response to longer-lasting
disruptions such as strikes or adverse weather conditions, and
Towards wider self service capabilities in times prepare for anticipated disruptions.
of disruption ATC Refund uses the voluntary refund conditions coded in
In case of schedule changes or operational disruptions, ATC the ATPCO Category 33, to automatically compute the ticket
Involuntary allows airlines to propose free flight alternatives refund calculation.
online, based on the customer value. ATC Services are available to help airlines maximise the
value of ATC products. Amadeus experts will support airlines
Passengers are able to select their preferred option for
to optimise Cat 31/33 filing
involuntary changes, in accordance with airline policies. This - making sure the correct amounts are computed by ATC,
key capability includes the management of ancillary services, and to develop product, functional and technical expertise,
and reduces the demands on call centres. increasing the airline’s knowledge and autonomy.
 Key features
ATC Reissue
Any fare, anywhere, anytime
_ ATC Reissue is the core of ATC.
_ Automates ticket re-issue calculation and stores in the
correct ticketing format for document issuance.
_ Ticket changes can be made in less than two minutes using
a four-stepped approach: retrieve itinerary, rebook, re-price,
issue new travel documents.
_ Automatically applies airline rules to new itinerary re-pricing.
_ Re-calculates ticket pricing for multiple passengers PNRs,
in any currency, and in one entry.
_ Unlimited ticket changes can be made to any part of an
un-flown or partly flown route. Itinerary repricing panel in
_ Standard implementation time has been enriched to Altéa Reservation Desktop (ARD) Web
achieve faster return on investment for airlines and now
includes a post-cutover audit.

ATC Shopper
Empower your customers with digital exchanges
_ Uses Amadeus Flex Pricer logic combined with ATC Reissue
to provide a fully automated shopping experience.
_ Enables passengers to re-issue their own tickets online. ATC Shopper
Calendar view
_ Clear calendar view makes it quick and easy to compare
ticket options and change fees by date.
_ Creates upsell opportunities by displaying more
flexible fares.
_ Passengers can access on the web or via their
mobile device.

ATC Miles Upgrade

© 2016 Amadeus IT Group SA

Automate your commercial ticket upgrades with miles

_ Enables passengers to upgrade an existing ticket to a
superior cabin using air miles.
_ Automatically calculates any additional tax charges in the
passenger's chosen payment currency.
_ Covers segment upgrade of a ticket for which another
segment has already been upgraded.
ATC Shopper Upsell view
_ Provides high-value customers with an additional service
and encourages miles redemption.

amadeus.com
 Key features
ATC Involuntary
Automate your ticket reissues during disruption
_ Provides airline agents with an automated solution to prepare
involuntary ticket reissues, reducing processing by ten minutes.
_ Available for all e-tickets issued by Amadeus or any
other provider.
_ Carries original fare information forward to the new ticket,
with no additional balance and penalties due.
_ Relevant indicator highlighting involuntary or planned
schedule change is added to the ticket.
_ Available through Altéa Reservation Desktop and cryptic
front ends, as well as Altéa Inventory and DCS GUIs as part of New itinerary panel in Altéa Reservation
advanced automated processes managing disruption. Desktop (ARD) Web
_ Passengers can perform their own reissues online, selecting
from a range of free alternatives controlled by the airline's
disruption policy. This reduces peaks in call centre traffic after
a schedule change or operational disruption.

ATC Dynamic Waiver

Manage your disruption reissues proactively
_ Commercial waiver rules are implemented via Amadeus
FareExpert for a range of criteria such as travel dates, flights
and geographical location.
_ Empowers passengers to choose between flight alternatives.
_ E-ticket reissue requests can be performed in all channels
(ATO/CTO, website, mobile, travel agencies).
_ Several options offered to airline revenue management:
waive penalty, retain fare, change route.
_ Reduced costs by limiting transfer options to preferred
airline partners. Availability and search panel in Mobile
© 2016 Amadeus IT Group SA

ATC Refund
Streamline your refunds
_ Automates complex refund calculations, taking into account
multiple fares and partially used tickets.
_ Applies correct payback (automatically retaining penalties),
preventing revenue leakage.
_ Passengers can cancel their own flights at self-service touch
points, quickly and easily.
_ Ensures efficient processing across all channels, including
ARD Web and e-Retail.
_ Encourages passengers to cancel tickets that are no longer
required, reducing no-shows and releasing available seats
for resell.
ATC Refund record panel in ARD Web
_ Uses ATPCO Category 33 data to process refunds. amadeus.com
 Key benefits “Amadeus Ticket Changer Shopper
Protect Revenues leads to significant time savings
_ Collect accurate fare and tax differences, as well as re-booking/ within TAM, as ticket exchanges
cancellation fees. can now be directly handled
_ Enforce airline policy on fare restrictions. by passengers online, whereas
_ Create additional revenue opportunities with ATC Shopper up-sell panels.
rebookings take on average ten
minutes for agents to complete. This
alleviates workload from our agents,
Increase efficiency & reduce operational costs
who can now focus even more on
_ Decrease the workload on call centres, city and airport ticket offices with sales or support activities.”
quicker processing times for voluntary reissues: from 15 minutes to less
than 2 minutes. Diego Sánchez
IT – Online Channels, TAM
_ Ensure coherence between all sales channels.
_ Free up agents to sell, instead of handling exchanges and refunds.
_ Reduce reissuance training costs by 80% as the automated process “Enabling our customers to rebook
requires far less expertise than manual re-issues.
the tickets by themselves online with
_ Reduce the requirement for ticket exchange and refund audits. the implementation of Amadeus
ATC Shopper via Amadeus e-Retail,
Enhance customer satisfaction All Nippon Airways reduced the call
_ Improve customer service by increasing the speed and transparency of centre’s workload by more than
ticket re-issues and refunds. 10,000 hours per year ”
_ Empower customers by enabling them to process their own ticket changes Akiko Takakuwa
online or via mobile devices. Consumer Sales and Marketing Manager,
_ Increase customer loyalty with more efficient and faster ticketing services. All Nippon Airways

An efficient IT model
_ Achieve multi-channel integration: call centre, ticket office, travel agency,
online and mobile.
_ Benefit from Amadeus’ unrivalled experience: ATC has enjoyed commercial
success for over ten years and now has 100+ airline customers.
© 2016 Amadeus IT Group SA

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