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ServiceNow Job Description

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Mayuresh Dash
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19 views

ServiceNow Job Description

Uploaded by

Mayuresh Dash
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Job Description

We are looking for a proactive and detail-oriented Business Analyst to join our team. In this role, you will lead client
conversations to gather and document requirements, understand ServiceNow modules at a functional level, and capture
nonfunctional requirements. Strong client-facing skills and the ability to document acceptance criteria are essential. Training and
certification in ServiceNow modules will be provided.

Key Responsibilities:

1. Client Engagement:
o Lead conversations with clients to gather and document requirements.
o Build strong client relationships and effectively communicate their needs.
2. ServiceNow Expertise:
o Understand ServiceNow modules at a functional level (training and certification provided).
3. Requirements Gathering:
o Capture and document nonfunctional requirements (training provided).
4. Documentation:
o Document acceptance criteria to ensure deliverables meet client expectations.
5. Collaboration:
o Work with technical teams to translate client requirements into actionable specifications.

Required Skills and Qualifications:

 Strong client-facing skills with excellent communication abilities.


 Ability to lead client conversations and document requirements effectively.
 Detail-oriented with strong organizational skills.
 Having ServiceNow certification will be an added advantage; or the candidate should be motivated to learn. Training
and certification on ServiceNow will be provided.
 Ability to document acceptance criteria clearly.
 Level 9: 3-6 years of experience.
 Level 10: 1-3 years of experience.

If you are a motivated individual with strong client-facing skills and a desire to excel as a Business Analyst, apply today to join
our team and make a significant impact.
Eligibility Criteria

 M.B.A (Experienced from 2024 and 2023)


 No active backlogs during application and/or during onboarding.
 You should have completed your relevant degree (eligible for this job role), in the stipulated duration of the degree.
Hence, there should be no gaps during the course of your degree. Eg: You must complete your MBA in 2 years.
 Your highest educational qualification only will be considered.
 Candidate should not have appeared for Accenture Recruitment assessment/interview process in the last three months.
 Candidate should possess clear documentation from previous firms (Offer letter, Relieving Letter, Experience Letter,
Last 3 month pay-slips, Form 16).
 Candidates must be eligible to work in India either by citizenship/ have relevant work permit documents.
 Please note that Bhutan and Nepal nationals can work in India without a need for obtaining a work visa. All other
foreign nationals require work visa or an Overseas Citizenship of India (OCI) or Person of Indian Origin (PIO) card to
work in India.
 You are willing to work in any Business Unit/Service line within the company.
 You are willing to join /relocate to any Accenture office across India.

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