HOW TO…

Self-help options on the ITS Student iEnabler

Table of Content (ToC)
Sequence Academic Residence Student Finance Student
Administration Administration Financial Aid
10 NEVER FORGET
20 On Printing
30 Retrieve your PIN
40 Log into the Student
iEnabler
50 Academic Admission Residence Admission Summarised Statement Financial Aid
Status Status of Account Details
60 Detail Address/Contacts Aged Statement of
Enquiry Account
65 Address Validation
70 Proof of Registration:
PDF format
80 Proof of Registration:
Text format
90 Examination Results
100 Qualifications Awarded
110 Exam Timetable
120 Academic Record

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NEVER FORGET

To log out once you are finished using any of the options in the iEnabler.

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Or Return to “Financial Aid Details”

On printing
If a hard (paper) copy is required of the documents that you will find in the iEnabler, printing is the
responsibility of each individual iEnabler user.

Here are a couple of ideas to consider

• If you have your own printer, then you do not have a problem. Use the “Print” function of your browser

o In Firefox, the print functionality can be found under the “hamburger” menu option in the top
right of your browser screen.

o This functionality in other browsers might be housed in a different place.

• You can also use the “Save Page As…” functionality that is part of most browsers.

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 o You can then download this file to a memory stick and use the services of your local Internet
Café that offers these printing services.
o Once a document is saved on your device, it is also possible to email the document to your
employer, parents or guardian.

Back to ToC
Return to “Academic Record”

Retrieve your pin

Follow the steps described below to:
1. Get a pin for the first time
2. Recover a pin that you have forgotten
3. Change your pin when your current (known to you) pin has been compromised

Contents
Forgot/Reset/Recover pin ........................................................................................................................................3
Recover/Forgot pin ..............................................................................................................................................5
Change your current (known) pin ........................................................................................................................8
Get a pin for the first time ....................................................................................................................................8

Forgot/Reset/Recover pin
1. Use the iEnabler link to open the ITS student iEnabler
2. Enter your student number

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Recover/Forgot pin
1. Click on the “Forgot Pin” button

2. Check your email

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a. Enter your recovered pin and click on the “Login” button

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 b. You should see something like this:

Return to “Log in to the Student iEnabler”

Return to “Academic Admission Status”
Return to “Address Validation”

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Change your current (known) pin
1. Use the iEnabler link to open the ITS student
2. iEnabler and enter your student number and pin
3. Click on the “Change Pin” button

4. Enter your new pin. It is required to enter it twice to verify the correctness of your pin. Must be 5 digits,
non-consecutive numbers and do not start with 0 (zero)

5. You will not be logged into the iEnabler.

Get a pin for the first time

1. Use these steps if you never had a pin, not even a forgotten pin
2. Use the iEnabler link to open the ITS student iEnabler
3. Enter your student number
4. Click in “Request a pin

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5. Check your email:

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6. Click on the “Back” button in the iEnabler

7. Now enter the pin received per email and click on login

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 8. You are now logged in

Back to ToC
Or return to “Log into the iEnabler”

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Financial Administration

Summarised Statement of Account

1. Open the “ Student Enquiry” Business Process
2. Click on the “Summarised Statement of Account” option
3. You will see a summary of your account

4. There may be multiple “Statement Types”

5. Click on the hyperlinked description of a statement type e.g. “FEE” to view the details of the type.

6. Use the “Printer Friendly Format” button to print a copy of the details

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Aged Statement of Account

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 1. Open the “ Student Enquiry” Business Process
2. Click on the “Aged Statement of Account” option.
3. You will be confronted by an “empty” screen
4. Ensure that you scroll to the top of the page
5. Then choose an “age” period from the dropdown menu

6. You will then be presented with the statement for the ageing period that you have chosen.

7. Use the “Printer Friendly Format” button to print a copy of the statement

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Financial Aid Administration

Financial Aid Details

1. Open the “ Student Enquiry” Business Process
2. Click on the “Financial Aid Details” option
3. You will be presented with a list of aid categories linked to your student number
4. Remember to read the “fine print” indicated by the “*” in the “Awarded*” column

5. Clicking on a category, shows the details of the category

6. NEVER Forget
Back to ToC

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Academic Administration

Log in to the Student iEnabler

Log in
1. Use this link to open the iEnabler: https://lifestudent.smu.ac.za/pls/prodi41/w99pkg.mi_login (it will
open in a new page).

2. Enter you student number and pin and click on the “Login” button.
3. Forgot your pin? Read the “Retrieve your Pin” section to help you retrieve your pin or to create a new
pin.
4. After you are logged in, you should see the following page with your details (details in the example
were obfuscated to protect the innocent). This is also called the “Landing Page”

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 5. The area marked with the heading “A. Business processes and Options” is the menu structure where you
will be able to choose different actions to perform in the different Business Processes (BP)
6. The area marked with the heading “B. Processing area” is the place where you will enter data or see the
results of a report action
7. To open a Business Process (BP), click on the Business Process description e.g. click on “ Academic
Application” to open the business process. To close the Business Process, click on the description again.

Open the Business Process

1. Click on the “ Student Enquiry” BP

2. You will see several options to use in this BP

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The PoR as a formatted PDF document

1. If you have a decent Internet Connection and access to sufficient data, you can access a nicely formatted
PDF document with your latest registration information
2. Click on “Enrolment Detail - PDF” and the document will open in the Processing Area on the right
(beware of slow connections and be patient)

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3. In most browsers, when you move your pointing device on the PDF document area, you will get a pop-
up header that is much like the Adobe Acrobat reader with which you can save or print the document

4. Click the download arrow icon to save the document to your device
5. Click the printer icon to print the document.
6. This document only gives you data of your last/latest/maximum academic year. The example above
gives the registration period as
a. “Registration Period: 03-jan-2019 to 15-Dec-2019”
7. The example below, is for a student that was last registered in 2015:

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Back to ToC

A PoR as a Text Document

If you do not have access to fast internet connections or you are low on data, this is the second option. But there
are restrictions
1. Click on the “Proof of Registration” option.
2. If you are not registered in the current academic year, you will get the following message:

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3. If you are registered in the current academic year, you will get the next version of the PoR:

4. This is an unformatted text-based version

5. You can click on the “ ” button which will open a new web page. You can then
use your browser’s print functionality to print the document

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 6. An example of the newly opened web page is shown below.

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Alternative?

1. Not recommended
2. Use your friendly student support offices to get hold of a PoR

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Academic Admission Status

To see the progression of your application:
1. Log in to the ITS Student iEnabler. You have two options to determine the status of your application
2. The Landing Page:
a. On the Landing Page, click on the “Application Information” button marked below

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 b. You can use the horizontal Scroll Bar to scroll the screen to the right to see more information

3. Use the “Academic Admission Status” option under the “Student Enquiry” business process

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 4. In both options, the column with the heading “Status” indicate what the progression of your application
is.
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Residence Admission Status

You can check the progression of your Residence Application in this option.

1. Open the “ Student Enquiry” Business Process

2. Click on the “Residence Admission Status” option and you will see the following screen.

3. The “Status” column will inform you about the progression of your Residence Application

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Detail Address/Contacts Enquiry
1. Open the “ Student Enquiry” Business Process
2. Use this option to check that your contact details are correct. This will enable the university to
effectively communicate with you.

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Address Validation
If your contact details are not up to date or simply incorrect use this option to update, correct or create new
details

1. Click on the “Address Validation” option

2. A list of your addresses will display in the “processing area” of the iEnabler

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3. Click on any record and update the information if it is not correct

4. Alternatively, you can click on the “New Record” button. Use the “magnifier” icon ( ) to get a list of
the available address types and postal codes

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Back to ToC

Personal Contact Detail

1. Open the “ Student Enquiry” Business Process
2. Follow the same procedure as for checking and updating your addresses

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Examination Results
Coming Soon

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Qualifications Awarded
1. Open the “ Student Enquiry” Business Process
2. To see and print the qualifications awarded to you by SMU, click on “Qualifications Awarded”
3. There is a “ ” button to enable you to print the list of qualifications awarded.

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Get your Exam timetable

Coming Soon
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Academic Record
1. Open the “ Student Enquiry” Business Process
2. Click on the “Academic Record” option

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3. The system will open a page with all the qualifications that you were registered for

4. Click the “tick-box” next to any (or all) of the qualifications and then click on the “
” button
5. This will open a page with your subjects and the results per qualification and year.

6. Scroll down to the bottom of the page to get the “ ” button that will enable you to
print a hard copy or save a copy of the document on your device.

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Back to ToC

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