SRS Document

Flipkart: E-Commerce Company

1. Introduction:
a. Purpose:

The purpose of Flipkart is to provide a comprehensive online shopping platform that connects
consumers with a wide variety of products across numerous categories, facilitating a convenient
and efficient e-commerce experience. Specifically, Flipkart aims to:

1. Enable Convenient Online Shopping: Allow users to browse, search, and purchase
products from the comfort of their homes or on-the-go, eliminating the need for physical
store visits.
2. Offer a Wide Range of Products: Provide access to an extensive selection of products
including electronics, clothing, books, home goods, and more, catering to diverse consumer
needs.
3. Enhance Customer Experience: Ensure a seamless, user-friendly interface with features
like personalized recommendations, detailed product descriptions, and user reviews to help
customers make informed purchasing decisions.
4. Ensure Secure Transactions: Facilitate safe and secure payment methods, protecting user
data and ensuring trust in online transactions.
5. Support Efficient Order Management: Allow users to easily manage their orders,
including tracking shipments, viewing order history, and handling returns or exchanges.
6. Provide Reliable Customer Service: Offer robust customer support through various
channels such as live chat, email, and phone, as well as comprehensive FAQs and return
policies to enhance customer satisfaction.
7. Promote Seller Growth: Provide a platform for sellers to reach a broader audience,
enabling them to list and sell their products efficiently, thereby contributing to the overall
growth of the e-commerce ecosystem.

b. Scope:

1. User Registration and Authentication

o Users can create accounts using email, phone numbers, or social media logins.
 o Secure login and logout processes.
o Password recovery and reset options.
2. Product Browsing and Searching
o Categorized product listings with filters (e.g., price range, brand, ratings).
o Advanced search capabilities with autocomplete and suggestions.
o Sorting options (e.g., relevance, price, popularity).
3. Product Details and Reviews
o Detailed product descriptions, specifications, and images.
o User-generated reviews and ratings.
o Q&A section for users to ask questions about products.
4. Shopping Cart Management
o Add, remove, and update products in the cart.
o Display of total price, including taxes and shipping costs.
o Save items for later.
5. Order Placement and Payment
o Secure checkout process with multiple payment options (credit/debit cards, net
banking, UPI, digital wallets).
o Application of discounts, promo codes, and loyalty points.
o Order confirmation and receipt generation.
6. Order Tracking and History
o Real-time order tracking from shipment to delivery.
o Detailed order history with past purchase details.
o Notifications for order status updates.
7. User Profile Management
o View and edit personal information.
o Manage addresses for shipping and billing.
o View and manage saved payment methods.
8. Notifications and Alerts
o Push notifications for order updates, offers, and promotions.
o Email and SMS alerts for important events (e.g., order dispatched, delivered).
9. Customer Support
o In-app chat support with customer service representatives.
o Access to FAQs and help documentation.
o Easy initiation of return, exchange, and refund processes.
10. Admin and Seller Interfaces
o Admin dashboard for managing products, categories, users, and orders.
o Seller dashboard for listing products, managing inventory, and viewing sales
reports.
11. Analytics and Reporting
o Analytics dashboard for tracking user behavior and sales trends.
o Reports for inventory management, sales performance, and customer feedback.
12. Security and Compliance
o Data encryption and secure storage of user information.
o Compliance with relevant data protection regulations and standards.
13. Scalability and Performance
o Optimized for high traffic and large volumes of transactions.
 oLoad balancing and performance monitoring to ensure a smooth user experience.
14. Cross-Platform Compatibility
o Responsive design for seamless use on web and mobile devices.
o Native mobile applications for iOS and Android.

c. Definitions, Acronyms and Abbreviations:

Definitions:

 User: An individual who interacts with the Flipkart platform, either as a buyer, seller, or guest
visitor.
 Admin: A user with elevated permissions who can manage various aspects of the platform,
including product listings, user accounts, and system settings.
 Vendor: A registered seller who lists and sells products on the Flipkart platform.
 Order: A purchase request made by a user for one or more products.
 Payment Gateway: A service that processes credit card, debit card, and other forms of
electronic payments for online transactions.
 Cart: A virtual shopping cart where users can add products before proceeding to checkout.
 Checkout: The process where a user finalizes their purchase, including entering payment and
shipping information.
 SKU (Stock Keeping Unit): A unique identifier for each distinct product and service that can be
purchased.
 OTP (One-Time Password): A temporary, single-use password sent to a user's mobile number or
email for authentication purposes.

Acronyms:

 SRS: Software Requirements Specification

 UI: User Interface
 UX: User Experience
 API: Application Programming Interface
 DBMS: Database Management System
 CRUD: Create, Read, Update, Delete
 SSL: Secure Sockets Layer
 SEO: Search Engine Optimization
 KPI: Key Performance Indicator
 SKU: Stock Keeping Unit
 OTP: One-Time Password
 PCI-DSS: Payment Card Industry Data Security Standard
 T&C: Terms and Conditions

Abreviations:

 HTTP: Hypertext Transfer Protocol

  HTTPS: Hypertext Transfer Protocol Secure
 JSON: JavaScript Object Notation
 XML: eXtensible Markup Language
 URL: Uniform Resource Locator
 UI/UX: User Interface/User Experience
 SQL: Structured Query Language
 SSL/TLS: Secure Sockets Layer / Transport Layer Security
 RDBMS: Relational Database Management System

2. Overall Description:

Product Perspective

The Flipkart platform is an online e-commerce system designed to facilitate buying and selling
products across various categories such as electronics, clothing, home goods, and more. The
system acts as an intermediary between vendors (sellers) and customers (buyers), providing a
seamless, user-friendly interface for product listings, search, order placement, payment
processing, and order tracking.

Product Features

 User Registration and Login:

o Allows users to create accounts using email, phone numbers, or social media accounts.
o Supports secure login and authentication mechanisms, including OTP verification.
 Product Browsing and Search:
o Enables users

to browse products by categories, view featured and recommended items, and search for specific
products using keywords, filters, and advanced search options.

 Product Details and Reviews:

o Provides detailed product descriptions, specifications, images, videos, and customer
reviews and ratings to help users make informed purchase decisions.

 Shopping Cart and Checkout:

o Allows users to add products to a virtual shopping cart, modify quantities, and proceed
to a secure checkout process.
o Supports various payment methods

3. Specific Requirements:
External Interface Requirements
User Interfaces

1. Homepage:
o The homepage should display featured products, promotions, and personalized
recommendations based on user browsing history.
o Users should be able to easily navigate to product categories, promotions, and their
account dashboard.

2. Product Listing Page:

o Each product listing should display clear images, detailed descriptions, pricing,
availability, and customer reviews.
o Users should be able to filter products by category, price range, brand, and other
relevant attributes.

3. Shopping Cart and Checkout:

o The shopping cart should show a summary of selected items, with options to edit
quantities, remove items, and apply promo codes.
o The checkout process should be streamlined, guiding users through steps for entering
shipping details, selecting payment methods, and confirming orders.

4. User Account Dashboard:

o Users should have access to a dashboard where they can view order history, track
shipments, manage addresses and payment methods, and update their profile
information.

Hardware Interfaces

 The platform should be compatible with various desktop and mobile devices, ensuring a
responsive and user-friendly interface across different screen sizes and resolutions.

Software Interfaces

1. Payment Gateway Integration:

o Integration with multiple payment gateways (e.g., PayPal, Stripe, Razorpay) to facilitate
secure online transactions.
o Ensure PCI-DSS compliance for handling credit card information.

2. Logistics and Shipping Integration:

o Integration with third-party logistics providers for real-time shipment tracking and
delivery updates.
o APIs to manage inventory levels and stock availability.
Communication Interfaces

 Automated email notifications for order confirmations, shipping updates, and promotional
offers.
 SMS notifications for order status updates and account security purposes.

Functional Requirement:

User Registration and Authentication:

 Users should be able to register with a valid email address or phone number and create a
password.
 Account verification via OTP (One-Time Password) for added security.
 Social media login options (e.g., Facebook, Google) for faster registration and login.

Product Management:

 Admins and vendors should be able to add, edit, and delete product listings.
 Batch import and export capabilities for managing large inventories.

Search and Navigation:

 Advanced search capabilities with filters for price range, brand, ratings, and other
attributes.
 Navigation breadcrumbs and category hierarchies for easy browsing.

Shopping Cart and Checkout:

 Users should be able to add items to their cart, view cart contents, and proceed to
checkout securely.
 Guest checkout option for users who do not wish to create an account.

Order Management:

 Order status updates (e.g., processing, shipped, delivered) visible to users and admins.
 Cancelation, refund, and return management processes.

Customer Support:

 Helpdesk or support ticket system for handling customer inquiries and issues.
 FAQs and knowledge base accessible to users for self-service support.