A. Choose the right word which matches with its definition.

1. A simplified version which is cheaper to buy.

A. trial version C. shareware
B. professional version D. home-use version
2. Software which is in the public domain. Anybody can use it without paying.
A. trial version C. professional version
B. shareware D. freeware
3. The full version with all the features.
A. trial version C. shareware
B. freeware D. professional version
4. You can try it for a while for free. Then if you want to keep using it, you are expected to pay
a small fee to the writer.
A. shareware C. professional version
B. home-use version D. freeware
5. You can use it for free for a while (often a month). When the trial period finishes, you have
to pay, or the program will de-activate.
A. trial version C. home-use version
B. freeware D. professional version

Choose the security solution to its purpose.

6. ………. prevents damage that viruses might cause.

A. username, password and biometric scanning C. antivirus software
B. authentication D. encryption
7. ………. checks the user is allowed to use system.
A. encryption C. username, password and biometric scanning
B. a firewall D. antivirus software
8. ………. make sure only authorized people access the network.
A. antivirus software C. encryption
B. authentication D. a firewall
9. ………. blocks unauthorized access codes.
A. username, password and biometric scanning C. a firewall
B. encryption D. antivirus software
10. ………. protects the system from public access.
A. username, password and biometric scanning C. encryption
B. a firewall D. authentication

1.D 2.D 3.D 4.A 5.A 6.C 7.C 8.B 9.B 10.B

A. Choose the right word which matches with its definition.

1. The study of website traffic

A. website analytics B. traffic C. page optimization D. visitor map
2. Invisible information on a website
A. meta tag B. page optimization C. website analytics D. traffic
3. The movement and actions of visitors to your site
A. traffic B. visitor map C. website analytics D. meta tag
4. Increasing the number of visitors to your site
A. visitor map B. page optimization C. meta tag D. traffic
5. Information about where your visitors are from
A. website analytics B. visitor map C. page optimization D. meta tag
6. Software that sends information about the use of a computer system.
A. trojan B. spyware C. adware D. hacker
7. Someone who tries to break into a computer system.
A. spyware B. adware C. hacker D. trojan
8. Software that automatically plays commercials on a computer.
A. hacker B. antivirus software C. adware D. spyware
9. A program which is usually free but contains a virus.
A. spyware B. hacker C. antivirus software D. trojan
10. This software prevents damage that viruses might cause.
A. adware B. trojan C. spyware D. antivirus software

1.A 2.A 3.A 4.B 5.B 6.B 7.C 8.C 9.D 10.D

B. Choose the company department which matches with the type of data it works with.

1. information about Help Desk, support calls, manuals, problem reports

A. Technical support C. Production
B. Finance D. Human resources
2. data about customers, satisfactions surveys, promotions
A. Customer relations C. Human resources
B. Technical support D. Production Finance
3. data about profits, tax, loans, shares and cash
A. Finance C. Technical support
B. Customer relations D. Production
4. data about employees, training, recruitment needs
A. Finance C. Customer relations
B. Human resources D. Technical support
5. data about product specification, details and design
A. Customer relations C. Finance
B. Production D. Human resources

Choose the tool which matches with its use.

6. drives screws and bolts into six-sided sockets

A. wire strippers B. a hex key C. tweezers D. a screwdriver
7. hold objects and cut or bend tough materials
A. a screwdriver B. tweezers C. pliers D. a hex key
8. tightens and removes screws
A. a hex key B. pliers C. a screwdriver D. tweezers
9. hold small objects
 A. pliers B. a hex key C. wire strippers D. tweezers
10. remove insulation
A. pliers B. a screwdriver C. tweezers D. wire strippers

1.A 2.A 3.A 4.B 5.B 6.B 7.C 8.C 9.D 10.D

1. User profile is _____.

A. a collection of settings and information associated with a user
B. an effort to get unauthorized access to a computer
C. a way to make sure that only authorized people access the network
D. a hardware device that allows wireless devices to connect to the network
2. Malware attack is _____.
A. an effort to get unauthorized access to a computer
B. a collection of settings and information associated with a user
C. a hardware device that allows wireless devices to connect to the network
D. a way to make sure that only authorized people access the network
3. Browser hijacker is _____.
A. software that replaces the user’s search engine with its own
B. a collection of settings and information associated with a user
C. software that replaces the user’s search engine with its own
D. a way to make sure that only authorized people access the network
4. Biometric scanning is _____.
A. software that replaces the user’s search engine with its own
B. a way to make sure that only authorized people access the network
C. an effort to get unauthorized access to a computer
D a hardware device that allows wireless devices to connect to the network
5. A wireless access point is _____.
A. software that replaces the user’s search engine with its own
B. a hardware device that allows wireless devices to connect to the network
C. an effort to get unauthorized access to a computer
D. a collection of settings and information associated with a user
6. A router is _____.
A. sends the digital signal further on in the network
B. connects networks that use the same protocol
C. channels incoming data but maintains the bandwidth speed
D. modulates and demodulates the data into digital or analog signal
7. A gateway is _____.
A. channels incoming data but maintains the bandwidth speed
B. is an entrance to another network
C. is an entrance to another network
D. modulates and demodulates the data into digital or analog signal
8. A modem is _____.
A. sends the digital signal further on in the network
B. connects networks that use the same protocol
C. modulates and demodulates the data into digital or analog signal
D. is an entrance to another network
9. A switch is _____.
A. connects networks that use the same protocol
B. sends the digital signal further on in the network
C. modulates and demodulates the data into digital or analog signal
D. channels incoming data but maintains the bandwidth speed
10. A repeater is _____.
A. is an entrance to another network
B. connects networks that use the same protocol
C. channels incoming data but maintains the bandwidth speed
D. sends the digital signal further on in the network

1A 2.A 3.A 4.B 5.B 6.B 7.C 8.C 9.D 10.D

B. Complete the sentences with the best answers.

11. A network architect .......... the network.

A. designs B. keeps C. maintain D. navigate
12. When the customer .......... the order, our server will confirm availability.
A. places B. makes C. gets D. does
13. I .......... my computer off yesterday and today I can’t turn it on again.
A. checked B. disconnected C. plugged D. switched
14. I checked all the cable connections – they were all .......... in correctly.
A. worked B. disconnected C. switched D. plugged
15. My job is to .......... any incidents immediately to the IT manager.
A. report B. follow C. talk D. present
16. You pass through a(n) .......... to enter another network.
A. gateway B. bridge C. firewall D. router
17. Some websites are easier to .......... than others.
A. do B. buy C. navigate D. retrieve
18. You must have a(n) .......... to stop cyber attacks.
A. spywware B. password C. firewall D. encryption
19. We’ve got many customers who .......... for our products online.
A. get B. buy C. see D. shop
20. If the customer doesn’t have the money to pay, the order will be .......... .
A. delivered B. checked C. rejected D. refunded

11.A 12.A 13.D 14.D 15.A 16.A 17.C 18.C 19.D 20.C

11. You must discuss with the customer their …… for the site to find out what they want.
A. questions B. requirements C. plans D. information
12. The flight website is very…… . It gives you details of thousands of flights.
A. interesting B. informative C. colorful D. excellent
13. My computer …… and I’ve lost all my work!
A. ‘s failed B. ’s crashed C. ‘s stopped D. ‘s burned
14. I want to get a new laptop. Could you …… a good one?
A. process B. recommend C. offer D. promote
15. A commercial website …… products or services.
A. promotes B. gets C. sells D. presents
16. Did you …… for the product with a credit card?
A. buy B. spend C. pay D. select
17. These websites …… environmentally friendly shopping.
A. design B. set up C. promote D. solve
18. You need to …… the data from the database.
A. store B. enter C. retrieve D. analyze
19. HDMI …… for High Definition Multimedia Interface.
A. spells B. writes C. means D. stands
20. Software which has been illegally copied is …… .
A. unreal B. stolen C. fake D. pirated

11.B 12.B 13.B 14.C 15.C 16.C 17.A 18.A 19.D 20.D

11. An IT support officer ………. sure all the computers work properly.
A. makes B. gets C. takes D. do
12. Please let me know which workshop you’d like to ………. next month.
A. take B. attend C. do D. Visit

13. Software which has been bought from the company that produced it is ………. .
A. real B. justified C. licensed D. legal
14. On Spanishforall.com I can ………. my Spanish.
A. practice B. do C. listen D. see
15. Software for use by businesses is ………. .
A. commercial B. business-like C. busy D. financial
16. Do we need to………. a lot of money on security?
A. spend B. pay C. charge D. buy
17. We use ………. to block unauthorized access to a computer.
A. encryption B. antivirus program C. spyware D. firewal
18. First, the customers will type in all their details to ………. .
A. pay B. identify C. register D. buy
19. Will customers be able to ………. an order then?
A. offer B. write C. place D. give
20. Software for use at home is ………. .
A. for household use C. for home use
B. for house use D. for family use

11.A 12.B 13.C 14.A 15.A 16.A 17.A 18.C 19.C 20.C

11. You must put the items in your _____ cart.

A. shopping B. buying C. products D. goods
12. You can pay for the _____ with a credit or debit card.
A. transaction B. decision C. choice D. preference
13. We need product information and promotions to _____ customers.
A. attract B. improve C. meet D. choose
14. You need firewalls to help stop cyber _____.
A. leaks B. attacks C. adware D. spyware
15. His screen has _____ blank. He has not been able to access any of his files this morning.
A.viewed B. gone C. come D. seen
16. How much does the new laptop _____?
A. expensive B. cost C. is D. price
17. A network administrator _____ passwords.
A. solves B. makes C. sets D. builds
18. Two people in my department would like to _____ in a workshop.
A. visit B. attend C. participate D. go
19. If the computer crashes, you can try pressing the _____ button.
A. recommence B. play C. replay D. restart
20. Did you _____ the order for the new software yesterday?
A. offer B. write C. give D. place

11.A 12.A 13.A 14.B 15.B 16.B 17.C 18.C 19.D 20.D

Part II: GRAMMAR

Choose the best answer to complete each sentence.

21. I ……. lose my work because I haven’t backed up my files.

A. have to B. might C. must D. should
22. Employees ……. to eat lunch at their desks.
A. shouldn’t B. aren’t allowed C. mustn’t D. won’t
23. The second site ……. a lot of features.
A. is B. are C. has D. have
24. We need to get more people ……. to the website, so we are improving it.
A. are coming B. come C. to come D. will come
25. John: ………. traffic does each site get?
Tom: It gets a lot of visitors.
A. Why B. How many C. How much D. What
26. John: ………. do you use CNN for?
Tom: Finding out about world news.
A. What B. When C. Which D. Why
27. You can draw directly ……. a computer screen with a pixel pen.
A. onto B. into C. at D. in
28. The body text is divided ……. two columns.
A. into B. with C.in D. on
29. Making changes to a text is called ……. .
A. edition B. edit C. editor D. editing
30. ……. normal text to italic, first you must select the text you want to format.
A. For change B. To changing C. Changing D. To change
31. In word processing, to put things ……. alphabetical order is to sort.
A. onto B. on C. to D. into
32. You can give your presentation ……. the internet as an online broadcast.
A. on B. over C. in D. with
 33. There ........... be a problem with the server. I’m not sure.
A. need B. may C. should D. can
34. You access a database ……. a password and get information.
A. by B. in C. with D. on
35. ADSL is more commonly known .......... broadband.
A. for B. with C. as D. to

21.B 22.B 23.C 24.C 25.C 26.A 27.A 28.A 29.D 30.D 31.D 32.B 33.B 34.C 35.C

21. ‘Why …… we run the system check now?’ ‘That’s a good idea.’
A. aren’t B. don’t C. haven’t D. won’t
22. Sorry I can’t help. I haven’t got …… knowledge about this subject.
A. a lot B. much C. many D. a little
23. When we have the new security system, hackers …… be able to get into the network.
A. aren’t B. won’t C. don’t D. can’t
24. A multimeter …… to measure electrical properties.
A. is used B. used C. uses D. is using
25. Unauthorised personnel aren’t …… to access the data.
A. allowed B allowing C. to allow D. allow
26. Randa …… me ten emails yesterday.
A. sent B. has sent C. sends D. is sending
27. What about …… the cables? Have you done that?
A. check B. to check C. checking D. checked
28. We haven’t finished …… we had a problem with the software.
A. so B. but C. because D. or
29. We gave the presentation at 7.00 p.m. …… that we all went out to dinner.
A. Then B. Finally, C. After D. Next
30. After that you can develop a website …… .
A. specificity B. specific C. specify D. specification
31. I don’t know how to access the information I need. …… isn’t anything on the screen at the
moment.
A. This B. They C. It D. There
32. If 3.30 is convenient …… you, please let me know.
A. to B. at C. with D. for
33. Do you always take your credit card …… you when you go abroad?
A. with B. on C. in D. to
34. The new computer is …… than my old one.
A. fast B. faster C. more fast D. fastest
35. You …… use your date of birth as a password.
A. ‘re not allowed B. mustn’t C. shouldn’t D. mightn’t

21.B 22.B 23.B 24.A 25.A 26.A 27.C 28.C 29.C 30.D 31.D 32.D 33.A 34.B 35.C

21. I ………. from home today, creating a new office program.

A work B. am working C. working D. works
22. John: ………. hits do they get each week? - Tom: About 1,500.
 A. How long B. How many C. How much D. How often
23. A: ………. do you use Facebook? B: In the evening.
A. How long B. When C. How often D. Why
24. There ………. a lot of information on the first site.
A. is B. are C. has D. have
25. You must put that ………. the first column.
A. on B. in C. at D. for
26. What’s the difference ………. these two systems?
A. among B. for C. between D. with
27. Akil works ………. a big computer company.
A. for B. with C. on D. into
28. How many people can access the information ………. the same time?
A. for B. at C. on D. in
29. We organise the data ………. relevant groups.
A. in B. on C. into D. for
30. Can you help me ………. the new database, please?
A. with B. on C. in D. for
31. I ………. work in the office all the time. I can work from home three days a week.
A don’t have to B mustn’t C can’t D. don’t need
32. They aren’t ………. to share their passwords with anyone.
A. permitted B. reccomend C. mustn’t D. need
33. When the customer places the order, our server will confirm ………. .
A. available B. avail C. availably D. availability
34. Would you like to join me ………. lunch?
A. with B. on C. in D. For
35. We haven’t got much knowledge about e-commerce ……….. .
A. secure B. secured C. securely D. security

21.B 22.B 23.B 24.A 25.B 26.C 27.A 28.B 29.C 30.A31.A 32.A 33.D 34.D 35.D

21. He’s based in the London office but he often ……… around Europe.
A. travels B. travelling C. is travelling D. travel
22. Lory: …………… do people visit entertainment sites?
Daniel: Because they want to relax.
A. How often B. Why C. When D. What
23. Marie: …………… can I buy electronic products?
John: Try amazon.com.
A. What B. Which C. Where D. Why
24. There ……… many photos on the site.
A. are B. is C. has D. have
25. …………… (you / phone) him to ask what’s wrong?
A. Did you phone C. Do you phone
B. Have you phoned D. Had you phoned
26. I’ll check the information ……… the internet.
A. at B. in C on D. over
27. We aren’t permitted to download files from the internet ……… authorization.
 A. without B. not C. no D. with no
28. We aren’t ……… use social networking sites at work.
A. needed B. allowed to C. shouldn’t D. advised
29. You ……… put your cup of coffee on the computer.
A. don’t need B. mightn’t C. mustn’t D. should
30. How about ……… the modem?
A. changing B. to change C. change D. changes
31. This is the ……… efficient anti-virus software.
A. more B. most C. worse D. better
32. Make sure all cables are plugged ……….. .
A. on B. into C. in D. at
33. You are responsible ……… setting up firewalls, security levels, wireless connection,
usernames and passwords.
A. in B. with C. about D. for
34. Sara is ……… a training course today. She’s learning about the new database system.
A. at B. in C. for D. on
35. Next you get a ……… to write the content.
A. speciality B. special C. specially D. specialist

21.A 22.B 23.C 24.A 25.B 26.C 27.A 28.B 29.C 30.A 31.B 32.C 33.D 34.D 35.D