Unsolved Questions

Section A (Objective Type Questions)

A.
1. c 2. a 3. c 4. c 5. d 6. a
7. b 8. a 9. d 10. b 11. a 12. d

B.
1. Communication 2. Receiver 3. Non-verbal
4. Communication 5. Decoding 6. Feedback
7. Communication 8. Descriptive 9. Non-Descriptive
10. language

C.
1. True 2. True 3. False 4. True 5. True
6. True 7. True 8. True 9. False 10. True

Section B (Subjective Type Questions)

A SHORT ANSWERS
1. Verbal communication is the most popular form of communication where the transmission
of messages occurs with the usage of words that can be in oral spoken or written form.
It includes sounds, words, and speech. It is often used during presentations, video or tele
conferences, informal or formal telephone calls, discussions, lectures, public speaking,
meetings, etc.
Examples where it is more effective are: Conversation between teacher and parent during
parent-teacher meeting, a student writing a leave application to the principal, an interview
of a candidate with a panel of people, etc.

2. Three skills of mastering verbal communication are:

i. Maintain eye contact, stand straight and be attentive. Proper body language will bind the
interest of the receivers and the information will be delivered with great impact.
ii. Be authentic in your communication. People are often attracted to someone who speaks from
the heart and is genuine, transparent and real.

iii. Be a good listener and give your ear to your audience to know their viewpoint, as that will
help you carry your conversation in a required direction.

3. A communication cycle is incomplete and irrelevant without feedback. Feedback is a

response of the receiver with respect to the message received from the sender. It works as an
indicator for the successful transmission of the message thus making communication a two-way
process.
Examples of feedback are:
• “Congratulations! Keep it up.”
• “Listen, You people cannot go inside without a ticket.”
• “The report needs more focus on the marketing areas and data analysis charts.”
• “The article you submitted for the school magazine is very well written and I like the way

you portrayed the image of a girl child facing social injustice.”

4. • Positive feedback focuses on the sender’s strengths, achievements or successes. It also

takes care of the areas of improvement and creates a positive attitude for the sender.
For example: “Nice work done by you”.

“You were really good on stage but if you work more on your voice modulation, then

you can do wonders”.

• Negative feedback it highlights the weaknesses and problems of the information that
the sender has conveyed to the receiver. It should be genuine or true to bring a positive
change in the process of communication.

For example: “You did not submit your assignment”. “You wrote your answers very badly”.

5. Specific feedback focuses on the specific points of utmost importance and should be
conveyed to the sender. Following are the specific feedback given by a teacher to her students:
“The article you submitted for the school magazine is very well written and I like the way
you portrayed the image of a girl child facing social injustice.”

6. Feedback is important in communication because:

a. It completes the whole process of communication where the sender sends the information
and the feedback is the response of the receiver.

b. It helps in evaluating the effectiveness of communication. Sender gets a clear picture

through the feedback that the information intended to be understood by the receiver is a
success or a failure.

c. It is an important step that helps in the collection of information from the receiver.

7. Informal feedback is most of the times spontaneous oral feedback that does not follow any
specific pattern or predefined blueprint.
For example: “Hi! Your son has done really well this time in exams.”
“Listen, You people cannot go inside without a ticket.”

8. Direct Objects: Direct objects come after a verb and are directly ‘acted on’ by the verb. It
answers the question “what?” or “who?”.
For example: She sang on Annual day. Peter doesn’t like Maths.
Indirect Objects: Indirect object is the recipient of the direct object. It answers the question
“to whom?”, “for whom?”.
For example: She made a cake for her mother’s birthday. He wrote a letter to his friend.

9. It is important to learn different parts of speech to understand the language well to help
you construct good sentences for effective communication.

10. • Noun is a word to name a person, place, thing or an idea.

For example: Goa is a beautiful place.
My pen is broken.
• Pronoun is a word that replaces a noun. They are used to avoid the repetition of nouns
so that the sentences are smoother and effective.
For example:
Words are: I, she, her, you, himself, some, we, you, each, who, which, that, mine, yours,
his, her
Pronoun in a Sentence: She likes to play in the sand on the seashore. How can you drive
yourself with an injured hand?

B LONG ANSWERS
1. Two elements of a communication process are as follows:
Sender: Sender is a person or entity who starts the communication process. He will convey
a message with the purpose of passing meaningful information/ideas to others involved in
the communication cycle.
Receiver: An individual or a group receiving a message is called receiver.

2. a. Cultural barrier: As mindset of people of different cultures are different, so is their

language, signs and symbols. This causes a barrier to communication.
b. Physical barrier: If the temperature of the surrounding is either too hot or too cold, then
the working environment will not be comfortable.
c. Linguistic barrier: An English person traveling to Japan will not be able to interact with
Japanese if he doesn’t know Japanese.
d. Interpersonal barrier: strict rituals of people living in certain geographical area.
e. Organisational barrier: a formal communication protocol is always followed when
communication takes place between senior and his subordinate. In such situations, a
subordinate employee will always have a fear, anxiety and withdrawal in communication.

3. Three principles of effective communication are:

• Principle of Clarity in Ideas: The sender should be clear as to what needs to be conveyed
through the process of communication. The message should be clear and precise in an
understandable form.
• Principle of Appropriate Language: The language of the message should be simple.
There should be no hidden meaning. Avoid using inappropriate and symbolic words that
may lead to miscommunication.
• Principle of Attention: The message should be designed in such a way that the receiver
is not forced to pay extra attention. The content of the message should be made keeping
in mind the interest of the receiver.

4. Two examples of physical barrier are:

• Sometimes, long-distance communication using e-mail, fax, telephonic conversation may
not be functioning properly due to bad weather or internet connectivity issues.
• Working environment may not be comfortable due to unhealthy surroundings, poor
infrastructure, untrained staff, etc. This also hinders the performance of the employees.

5. Inadequate flow of information amongst employees working at different levels of hierarchy

may lead to organizational barriers. Examples are:
• Absence of certain facilities like a comfortable working environment, telephone, fax
or internet connectivity, suitable temperature, sufficient tools, stationery and healthy
relationships with the co-worker may affect the efficiency of employees and hinder the
process of communication.
• Poor coordination amongst the employees due to complex organizational structure will
lead to filtering and misinterpretation of the information.

6. Complete: The message should include all necessary information and should be complete
in all respects for effective communication.

Courteous: The content of the message should be respectful, friendly and honest. The sender
should not hurt the receiver through the message and at the same time the feedback given
by the receiver should not affect the feelings and sentiments of the sender.

8.
a. • Encoding: It is the process of converting the message into a form which only the
intended receiver can understand by converting the actual message into symbols,
words, actions, diagrams.

• Decoding: It is the interpretation of the message delivered by the sender.

b. • Verbal communication is the most popular form of communication where the

transmission of messages occurs with the usage of words that can be in oral spoken or
written form. It includes sounds, words, and speech. It is often used during presentations,
video or tele conferences, informal or formal telephone calls, discussions, lectures, public
speaking, meetings, etc.
• Non-verbal communication is defined as communication through physical and
physiological cues without using spoken or written words. The information is transmitted
using body language, touch, facial expressions, symbols, signals, etc. Most of our
communication with the people around us throughout the day is non-verbal and
most of the time we are not aware of it. It is helpful when trying to understand others’
thoughts and feelings.

9. a. Advantages of Verbal Communication:

• Clear and precise message is delivered to the receiver, so there are less chances of
discrepancy in the delivered message.

• The information conveyed can be saved for future use by recording the verbal or written
communication.

Disadvantages of Verbal Communication:

• Language has different dialects or speech tone that lead to difficulty for the receiver to
understand the message conveyed by the sender.

• Lengthy messages (written or oral) are difficult to comprehend, is unsuitable and boring
especially in a crowd.

b. Advantages of Non-Verbal Communication:

• It is useful and easy method of communication where no common language is required to
master.

• It is a fast method of communication as gestures have more impact than words.

Disadvantages of Non-Verbal Communication:

• Since it uses gestures, facial expressions, eye contact, touch, sign, sound etc. for
communication, there are chances of misinterpretation of the message required to
be delivered.

• Different cultures use different ways of non-verbal communication. The difference in

message can lead to negativity and offense. For example, people who speak less and
are less interactive are considered cold and arrogant. However, the Japanese admire
silence and consider it as a key to success.

c. Advantages of Visual Communication:

• It enhances the other forms of communication for better understanding of the
information conveyed.

• There is no prerequisite of learning a specific language and can be used by people in

different geographical areas with different cultures.

Disadvantages of Visual Communication:
• It is an expensive medium of communication as it requires the additional cost and
time for designing and printing pamphlets, posters, pictures etc.

• It is a time-consuming process as designing and decorating takes more time than writing or
conveying orally.

10. Parts of a Sentence: A sentence is made up of:

• Subject: A subject is a noun that refers to a person, place or thing.
• Verb: It is the action done by the subject.
• Object: It is a person, place or thing that receives an action and gets affected.

For example: He drove a brand new car. Subject: He Verb: drove Object: new car.
My mother cooks wonderful food. Subject: My mother Verb: cooks Object: wonderful food.

11. A paragraph is a collection of relevant sentences with a common theme. It begins with an
introduction of a theme, followed by sentences describing a theme and ends with a statement
supporting a common idea.

Rules for writing a paragraph:

• It begins on a new line.
• The first line has an indentation.
• It focuses on a main theme.

C. Competency-based/Application-based questions:
1. Factors responsible for internal barriers are:
• withdrawal or lack of being in touch for communication.
• more engaged in leisure activities that involve only self and not others.
• poor self-esteem or social anxiety.
• strict rules and regulations of school environment where students need to be less
interactive and more formal.

2. A regular follow up and review of the communication is important for appropriate actions.
Such follow up helps in removing barriers in effective communication. Try to communicate
in person as much as possible to avoid misinterpretation of the information.

3. Some tips which he should follow while addressing the audience are:
• Clarify the idea before communication
• Communicate according to the need of the receiver
• Be aware of language
• Be an active listener
• Respect the cultural difference
• To use body language to complement your speech. Do the following:
• Do not turn your back towards your audience.
• Do not sit with your arms and legs crossed. It shows you are not interested in the
conversation.
• Don’t be overconfident in your expressions and your tone.
• Do not lean on the wall or any other object near you.
• Do not lean forward or backward while sitting.
• Do not fidget with the objects like paper, pen, etc. around you. It shows you are bored and
avoiding the conversation.
• Do not roll your eyes around or stare.
• Do not hold a book or anything in front to block the view.

4. It important to have good communication skills because Effective communication skills

help you deliver a clear and precise message without altering its actual meaning. It is a very
important skill that helps you develop strong relationships with the people around you in
your school and at home.

Previous Years’ Questions

1. Phrases
2. There are mainly four types of sentences. Let us learn about them.

Declarative Sentence: A declarative sentence states a fact and ends with a full stop. For
examples:
• I love my mother. • My car is black.

Imperative Sentence: An imperative sentence is a command , a polite request or an advice.

It ends with an exclamation mark or a full stop. For examples:
• Bring me a glass of water. • Get out of my way!

Interrogative Sentence: An interrogative sentence asks a question and ends with a question
mark. For examples:
• Are you ready to go? • Do you have a pen?

Exclamatory Sentence: An exclamatory sentence expresses excitement or emotion. It ends

with an exclamation mark. For examples:
• Wow! This is a brilliant idea! • How strange it was!

3. ourselves

4. spacious

5. Preposition: A preposition is a word placed before a noun or pronoun to form a phrase

modifying another word in the sentence. The prepositional phrase always functions as an
adjective or adverb.
For example: The young girl brought me a very long letter from the teacher and then she
quickly disappeared.
6. (b) around
7. (b) to
8. (a) very
9. (a) some

10. The cybersafety workshop organized in our school today was great. We were told that
Cyber safety or e-safety is the practice of trying to be safe on the internet. It is the act
of maximizing awareness of personal safety and potentiality of security risks to private
information. We were told that safer Internet Day is globally celebrated in February. We
were told about SOPs for safe internet experience.