Product

Support
Guide

M0AN SP 8400DN

V1.0

Introduction Date July 2017

Replaces the SP 8300DN
 Table of Contents
Smart Operation Panel • Page 4

New Features • Page 5

Feature Comparison to Previous Model • Page 6

Standard Configuration • Page 7

Accessory Configuration • Page 8

Options • Page 11

Supplies & Yields • Page 15

Target Reliability • Page 16

PM Parts • Page 17

Yield Parts • Page 19

PM Unit Yield • Page 20

Version 1.0 Subject to Change 2

 Table of Contents – cont’d
Installation Requirements • Page 21

Dimensions • Page 22

Installation Times • Page 24

Special Tools • Page 26

Storage / Transportation • Page 27

Training Information • Page 28

Documentation • Page 29

Contact Information • Page 30

Escalation Procedure • Page 31

Revisions • Page 33

Version 1.0 Subject to Change 3

 Smart Operation Panel

*A customization is required to take advantage of the items written in red.

Speaker Power LED

For USB
memory For USB
Options
SD card
Access LED
HDMI*

SD card

Reset button

*Extended
Function
Keys

Incoming USB NFC*

fax LED

Data-in LED

Check status button Status LED

Version 1.0 Subject to Change 4

 New Features
 M0AN: 60 (A4/LT) ppm
 Smart SDK support
 Customizable operation/error sound
 New Hybrid 1,000 sheet finisher (staple-less staple is enabled)
 New Internal Multi-fold unit
 Enhanced Paper Support (52-300g/m2)
 Three colors operator call light.
 New RFU: ARFU (Automatic Remote Firmware Update) to update
firmware automatically by machine.
 Smart assist to help customers resolve problems.
 Videos to support user maintenance when replacing PM units,
stapler, toner, and waste toner bottle.
 Improved PM unit usability for replacement.
 PostScript3 (Emulation is supported as a standard.
 Network packets can be stored on the HDD and copied to an SD
card.

Version 1.0 Subject to Change 5

 Feature Comparison to Previous Model

Description M0AN M132

Smart Operation Panel Standard N/A
Speed 60ppm 50ppm
Processor 1.46GHz Intel 533 MHz
RAM 2GB standard 512MB standard 1GB max
HDD 320GB (Optional) 120GB (Optional)
Standard Paper Bank 2 X 550 Same
Paper Feeding Capacity (std / max) 1,200 / 4,700 1,200 / 4,400
Paper Weight (std / bypass / duplex) g/m2 60-300 / 60-300 / 52-256 60-216 / 60-220 / 52-169
Warm-up Time 14 Seconds Less than 25 sec
FCOT (sec) (LT / A4 LEF, 1st tray) 2.7 Sec or less Less than 3.5 sec
XPS Direct Print Optional Optional

Version 1.0 Subject to Change 6

 Standard Configuration
Product Serial Number
Model Launch Date EDP Code Speed
Code Prefix
SP 8400DN 07/2017 M0AN 408063 Y87yfmxxxxxx 60ppm

 10.1” Keyless Smart Operation Panel

 2 x 550-Sheet Paper Trays
 100-Sheet Bypass Tray
 2GB RAM
 PS Emulation
 Gigabit Ethernet
 NFC and Bluetooth tags for Smart Device Printing

Version 1.0 Subject to Change 7

 Accessory Configuration

Version 1.0 Subject to Change 8

 Accessory Configuration
No. Item Product Code
1 LCIT PB3260 M496
2 LCT RT3030 D696
3 Paper Feed Unit PB3240 M494
4 Bridge Unit BU3070 D685
5 Internal Multi-fold Unit FD3000 M482
6 Mail Box CS3010 M481
7 Finisher SR3210 D3B8
8 Finisher SR3230 D3BA
9 Output Jogger Unit Type M25 D3CJ
10 Attention Light AL3000 M500
* Cabinet Type F 100478FNG

* Not pictured
Version 1.0 Subject to Change 9
 Controller Configuration
Slot Option
Usually the cover is attached. It is not used by the
[A] USB mini
user.
USB port
[B] Used for IC card authentication *1
(type A)
USB port For printing via USB, a USB port on the Extended
[C]
(type B) USB Board is used.
[D] Ethernet port Used for the print function (via network)
• VM Card Type P13
• IPDS Unit Type P13
[E] SD card slot
• XPS Direct Print Option Type P13
• PostScript3 Unit Type P13
Used for one of the following internal options:
• Extended USB Board Type M19
[F] I/F slot
• IEEE 1284 Interface Board Type M19
• IEEE 802.11a/b/g/n Interface Unit Type M19

*1 There is no difference between the left and right USB port.

Version 1.0 Subject to Change 10
 Options
Product Common
Item Description EDP Code
Code / Unique
1,000 sheet Finisher
Finisher SR3210 D3B817 417483 C
(w/Stapleless)
2 x 1,000 LCIT LCIT PB3260 M49617 408116 C
1 x 1,500 LCT LCT RT3030 D69617 416548 C
3,000 sheet Finisher Finisher SR3230 D3BA17 417487 C
4-bin Mailbox Mail Box CS3010 M48117 407965 C
Bridge Unit Bridge Unit BU3070 D685118 417587 C
Cabinet Cabinet Type F N/A 100478FNG C
Call Light Attention Light AL3000 M50036 407964 C
Extended USB Board Extended USB Board Type M19 D3BS01 417566 C
HDD Option HDD Option Type P13 M51319 408078 U
IC Card R/W (NFC) NFC Card Reader Type P11 M51218 408088 C
IC Card Reader Table for External NFC Card Reader
M51217 408066 C
Printer Bracket Type P11
IEEE 1284 Interface Board Type
IEEE1284 D3C017 417596 C
M19

Version 1.0 Subject to Change 11

 Options – cont’d
Product Common
Item Description EDP Code
Code / Unique
IEEE 802.11a/g/n Interface Unit
IEEE802.11a/g/n D3BR01 417493 C
Type M19
Internal Paper-fold Internal Multi-fold Unit FD3000 M48217 417838 C
*IPDS Option IPDS Unit Type P13 M51313 408074 U
Output Jogger Unit Output Jogger Unit Type M25 D3CJ01 417630 C
Paper Bank 2 X 550 Paper Feed Unit PB3240 M49417 408112 C
Power Filter ESP XG-PCS-15D N/A 006428MIU C
PS3 Option PostScript3 Unit Type P13 M51322 408095 U
Punch Unit for (NA) Punch Unit PU3050 NA D71717 416609 C
Punch Unit for (NA) Punch Unit PU3060 NA D70600 416612 C
VM Card Option VM CARD Type P13 M51325 408098 U
XPS Direct Print Option XPS Direct Print Option Type P13 M51309 408071 U

* Will be available after launch

Version 1.0 Subject to Change 12
 Option Compatibility
Category Product Name You Must Install You Cannot Install
Paper Feed Unit PB3240 - LCT
Paper LCIT PB3260 - 2 tray Paper Bank
Feeding 2 tray Paper Bank or
LCT RT3030 -
LCT
PostScript3 Unit Type P13 - -

Printer IPDS Unit Type P13 -

Option VM CARD Type P13 HDD Option -
HDD Option Type P13 - -
IEEE 802.11a/g/n Interface Unit
- IEEE 1284, Extended USB
Network Type M19
Option IEEE 1284 Interface Board Type
- Wireless LAN, Extended USB
M19
XPS Direct Print Option Type P13 - -
Extended USB Board Type M19 - IEEE 1284,Wireless LAN
NFC Card Reader Type P11 - IC card Reader Table for Printer
Others
External NFC Card Reader Bracket
- IC card R/W （NFC)
Type P11
Attention Light AL3000 - -

Subject to Change 13
Version 1.0
 Option Compatibility – cont’d
Category Product Name You Must Install You Cannot Install
Bridge Unit or Internal
Finisher SR3210 Paper-fold and Paper 3,000 Sheet Finisher
Bank or LCT
Bridge Unit or Internal
Finisher SR3230 Paper-fold and Paper Hybrid 1,000 Sheet Finisher
Bank or LCT
Internal Multi-fold Unit FD3000 - Bridge Unit

Finishing Mail Box CS3010 - -

Hybrid 1000 Sheet
Punch Kit PU3050NA -
Finisher
Punch Kit PU3060NA 3,000 Sheet Finisher -
Hybrid 1,000 Sheet
Bridge Unit BU3070 Finisher or 3,000 Sheet Internal Paper-fold
Finisher
Optional Jogger Unit Type M25 3,000 Sheet Finisher -

Version 1.0 Subject to Change 14

 Supplies & Yields
Description EDP Code Yield
Multi Brand RICOH SAVIN LANIER
Toner SP 8400A 821276 51k *
Maintenance Kit SP 8400A
408107 160k **
(PCDU, Transfer Unit, Waste Toner Bottle)
Maintenance Kit SP 8400B (Fusing Unit) 408108 320k **
Staple Set Type T for SR3210/SR3230 415009 5k
Staple Refill Type T for SR3210/SR3230 415010 10k

Starter Toners 51K

* Declared yield value in accordance with ISO/IEC 19798.
** The figures above are calculated based on the following:
 PM is regularly performed.
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) long-edge feed
 Image coverage ratio: 5%
 5P/J
Version 1.0 Subject to Change 15
 Target Reliability
Model PM Cycle AMV Max MV
SP 8400DN 160k 12k/Month 53k/Month

The figures above are calculated based on the following:

 PM is regularly performed.
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) long-edge feed
 Image coverage ratio: 5%
 5P/J
Version 1.0 Subject to Change 16
 M0AN PM Parts
Part Number Description Target Yield (Pages) Common / Unique
The expected yield of all PM parts is calculated assuming the following conditions:
PCDU
 A4 (LT) short-edge feed
D1979510
Color ratio: 30% OPC Drum 160k C
 Expected ACV:
D2022335 Pickoff Pawl 160k C
 Coverage: 5%
AD027034 Charge Roller 160k C
AD042078 Charge Cleaner Brush Roller 160k C
AD041158 Cleaning Blade 160k C
D1979640 Developer 160k C
D2023152 Development Filter 160k C
D2023028 Development Seal 160k C
D2023119 Development Gear :RF 320k C
D2023121 Development Gear :LF 320k C
D2023123 Development Gear :RR 320k C
D2023125 Development Gear :LR 320k C

Version 1.0 Subject to Change 17

 M0AN PM Parts – cont’d
Part Number Description Target Yield (Pages) Common / Unique
The expected yield of all PM parts is calculated assuming the following conditions:
Transfer
 A4 (LT) short-edge feed
 Color ratio: 30% Transfer Unit
M0AN6311 160k C
 Expected ACV:
Fusing
 Coverage: 5%
M0AN4235 Pressure Roller 320k U
AE030096 Ball Bearing 320k U
M0AN4031 Fusing Sleeve Unit 320k U
Waste Toner
M0AN6410 Waste Toner Bottle 160k C

The figures above are calculated based on the following:

 PM is regularly performed.
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) long-edge feed
 Image coverage ratio: 5%
 5P/J
Version 1.0 Subject to Change 18
 Yield Parts
Item Quantity / Kit Target Yield (Pages) EDP
PCDU 1
Maintenance Kit
Transfer Unit 1 160K 408107
SP8400A
Waste Toner bottle 1
Maintenance Kit
Fusing Unit 1 320K 408108
SP8400B

The figures above are calculated based on the following:

 PM is regularly performed.
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) long-edge feed
 Image coverage ratio: 5%
 5P/J
Version 1.0 Subject to Change 19
 M0AN PM Unit Yield
1P/J 2P/J 3P/J 4P/J 5P/J 6P/J
82k 118k 138k 150k 160K 160k
PCU
(51%) (74%) (86%) (94%) (100%) (100%)
110k 136k 149k 155k 160k 160k
Development Unit
(69%) (85%) (93%) (97%) (100%) (100%)
82k 118k 138 150k 160k 160k
Transfer Unit
(51%) (74%) (86%) (94%) (100%) (100%)
141k 218k 266k 240k 320k 320k
Fusing Unit
(44%) (68%) (83%) (100%) (100%) (100%)

Job P/J 2% 4% 6% 8%
1P/J 125k 253k 219k 193k

Single 3P/J 259k 390k 315k 264k

Waste Toner Bottle 5P/J 330k 438k 315k 285k

2P/J 123k 259k 224k 197k

Duplex
5P/J 238k 348k 287kk 244k

Version 1.0 Subject to Change 20

 Installation Requirements
 Power requirements
– Input voltage level: 120 to 127V, 12A or more
– Voltage must not fluctuate by more than +8.66% or less than -10%

 Space
– Rear: Over 4"
– Right: Over 21.7"
– Front: Over 29.6"
– Left: Over 14"

 Weight
– Approx.: 125.37 lb.

Version 1.0 Subject to Change 21

 Dimensions

Version 1.0 Subject to Change 22

 Dimensions

[A] 61.78" [G] 23.11"

When the 1,000-sheet finisher is installed: 22.63 to 25.98"
[B] 43.51" [H]
When the 3,000-sheet finisher is installed: 25.86 to 29.76"
When the 1,000-sheet finisher is installed: 22.63"
[C] 38.07" [I]
When the 3,000-sheet finisher is installed: 25.86"
When the 1,000-sheet finisher is installed: 41.14"
[D] 11.41" [J]
When the 3,000-sheet finisher is installed: 10.47"
When the 1,000-sheet finisher is installed: 38.81"
[E] 66.25" [K]
When the 3,000-sheet finisher is installed: 38.30"
[F] 13.38" - -

Version 1.0 Subject to Change 23

 Installation Times
Installation Time
Peripherals and Options Remarks
(minutes)
Paper Feed Unit PB3240 (2-Tray) 10 U
LCIT PB3260 (2,000 sheets) 10 U
LCT RT3030 (1,500 sheets) 10 S
Mail Box CS3010 (4-Bin) 60 S
Bridge Unit BU3070 10 S
Finisher SR3210 (1,000 sheet) 15 S
Finisher SR3230 (3,000 sheet) 15 S
Output Jogger Unit Type M25 15 S
Punch Unit PU3050 15 S
Punch Unit PU3060 15 S
Internal Multi-fold Unit FD3000 40 S
PostScript3 Unit Type P13 5 U
XPS Direct Print Option Type P13 5 U
VM CARD Type P13 5 U
HDD Option Type P13 5 U

Version 1.0 Subject to Change 24

 Installation Times – cont’d
Installation Times
Peripheral Remarks
(minutes)
IEEE 802.11a/g/n Interface Unit Type M19 5 U
IEEE 1284 Interface Board Type M19 5 U
Extended USB Board Type M19 5 U
External NFC Card Reader Bracket Type P11 15 S
NFC Card Reader Type P11 10 S
Attention Light AL3000 15 S

U: User installation
S: Service installation
Version 1.0 Subject to Change 25
 Special Tools
Part Number Description Quantity Common / Unique
B6455020 SD Card (1GB) 1 C
B6455060 SD Card (16GB) 1 C
A2579300 Grease Barrierta – S552R 1 C
C4019503 20X Magnification Scope 1 C
VSSG9002 FLUOTRIBO MG GREASE: 100G 1 C

Version 1.0 Subject to Change 26

 Storage / Transportation
Storage Transportation
Temperature -22°F to 104°F
Temperature -22°F to 104°F
Mainframe *1 Humidity Less than 85% RH
Humidity Less than 95% RH
Storage Period 12 Months
Temperature -22°F to 104°F Temperature -22°F to 104°F
Toner *1 *2
Humidity Less than 85% RH Humidity Less than 95% RH

*1 Temperature gradient should be under 60°F/hour. Please prevent from dewfall.

*2 Not storable under the following circumstances;

 1 month or longer in 98°F to 104°F
 12 hours or longer in 105°F to 122°F
 14 days or longer in 104°F 70%RH
Version 1.0 Subject to Change 27
 Training Information
Service training should be completed before the first machine is
delivered to distributors, dealers and users.

Training method:
 For those who have completed the service training for the D284
– Self-paced Training
 For those who have not completed the service training for the D284
– Classroom based Training

Training Materials:
 FSM (Field Service Manual)
 TTP (Technical Training Package)
 Parts Catalog
 Operating Instructions
 Global Knowledge Contents

Version 1.0 Subject to Change 28

 Documentation
Description RFG E-Source Number
Operating Instructions TBD
Point-to-Point TBD
Parts Catalog TBD
Field Service Manual TBD

Please refer to the http://www.ricohlearninginstitute.com/ site for the most up to date

training information.

Please be aware that once a model or series is out of production, the Field Service
Manual, Technical Service Bulletins and Ricoh University should be referenced for the
most current information. Check the TSC website and e-source.

Version 1.0 Subject to Change 29

 Contact Information
Name Contact
Parts (800) 333-3147
Ricoh (800) 537-4264
Savin (800) 291-6044
Lanier (800) 346-6057
Canada (800) 922-4072
Technical Services Call Center Latin America (877) 742-6407
(Hotline) Solutions (888) 424-1573
Customer Support (800) 577-4264
Automated Services (866) 239-8494 [email protected]
Printer/Scanner/Projector Support (800) 742- 6438
Resale Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
Hytec Parts and Logistics Control (800) 883-1001 www.hytecrepair.com
Technology Solutions Resource Center http://www.tscweb.net
Ricoh Corporation: http://www.ricoh-usa.com
Headquarter Web Sites Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
Safety Data Sheet (SDS) (800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/

Ricoh Learning Institute (866) 239-8494 email address: www.ricohlearninginstitute.com

Version 1.0 Subject to Change 30

 Escalation Procedure
Solutions Support and Escalation Intake Guide
http://rfg-esource/nj03ntas02/groups/public/documents/communication/rfg057276.pdf
Required Information for Hardware Issues
 Symptom
 Possible cause
 Description and result of the action taken
 Parts replaced
 Model type and serial number
 Printer configuration sheet and maintenance report sheet
 Occurrence frequency
 Whether or not the symptom could be duplicated on a lab machine (YES/NO)
 Occurrence conditions
 When the symptom start to appear
 Optional equipment information
 Results after installing the units/options on another machine
 Whether or not have any customized parts been applied
 Log-storing data (controller, engine, and operation logs) with SP5-857
 SMC Report (SP5992-001) stored to SD card

Version 1.0 Subject to Change 31

 Escalation Procedure – cont’d
Required Information for Computer connectivity problems:
 Printer configuration page
 Any actions already taken (step-by-step)
 Computer specifications (manufacturer, model, type, CPU, memory, etc.)
 OS and applications installed (versions and service packs)
 Driver and utilities used (versions and service packs)
 Network environment (protocol, topology, address, and configuration)
 Network packet capture/print capture file
 Document originals (files)
 PIF (Problem Information Form)
– PIFs can be downloaded from the Global Knowledge:
– http://tscweb.custhelp.com/app/answers/detail/a_id/119457

Version 1.0 Subject to Change 32

 Revisions
 1.0 Original

Version 1.0 Subject to Change 33