MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /

MULTIFUNCTIONAL DIGITAL SYSTEMS

Frequently Asked
Questions
© 2021 Toshiba Tec Corporation All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Toshiba Tec
Corporation.
 Preface
0.

Thank you for purchasing our product.

This manual describes frequently asked questions and actions to be taken for them in the use of the equipment.

 How to read this manual

 Symbols in this manual

In this manual, some important items are described with the symbols shown below. Be sure to read these items
before using this equipment.

Indicates a potentially hazardous situation which, if not avoided, could result in death,
serious injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury, partial damage to the equipment or surrounding objects, or loss of data.

Indicates information to which you should pay attention when operating the equipment.

Describes handy information that is useful to know when operating the equipment.

References describing items related to what you are currently doing. See these references
as required.

 Target audience for this manual

This is a manual that is aimed at general users and administrators.

 Model and series names in this manual

In this manual, each model name is replaced with the series name as shown below.
Model name Series name
e-STUDIO2020AC/2520AC e-STUDIO6525AC Series
e-STUDIO2525AC/3025AC/3525AC/4525AC/5525AC/6525AC
e-STUDIO2528A/3028A/3528A/4528A/5528A/6528A e-STUDIO6528A Series

 Optional equipment
For available options, see the reference below:
Information About Equipment - Information About Equipment - Options

 Screens in this manual

The details on the screens may differ depending on your model and how the equipment is used, such as the status of
the installed options, the OS version and the applications.

 Abbreviations in this manual

In this manual, “Dual Scan Document Feeder” (DSDF) and “Reversing Automatic Document Feeder” (RADF) are
collectively referred to as “Automatic Document Feeder” (ADF).

 Trademarks
For trademarks, refer to the Safety Information.

Preface 3
4 Preface
CONTENTS
Preface................................................................................................................................................. 3
How to read this manual ............................................................................................................................................ 3

Chapter 1 QUESTIONS FOR EQUIPMENT

Questions for Equipment ..................................................................................................................... 12

The equipment does not work at all. ........................................................................................................................ 12
No icons or sings are displayed on the touch panel.
(The MAIN POWER lamp and the [ENERGY SAVER] button light.)............................................................................ 12
No icons or sings are displayed on the touch panel. (Only the MAIN POWER lamp lights.)................................... 12
The touch panel is dim. ............................................................................................................................................. 12
Buttons on the control panel do not work. (“Saving energy - press Energy Saver button.”
appears on the touch panel.) .................................................................................................................................... 12
Buttons on the control panel do not work. (The MAIN POWER lamp and the [ENERGY SAVER] button light.)..... 12
Buttons on the control panel do not work. (Only the MAIN POWER lamp lights.).................................................. 12
Buttons on the control panel or icons on the touch panel do not work................................................................. 12
The window “Enter Department Code” appears...................................................................................................... 12
The window “Enter the user name and Password” appears. .................................................................................. 12
A message is displayed on the touch panel.............................................................................................................. 13
The equipment is rebooted automatically............................................................................................................... 13
The original is misfed................................................................................................................................................. 13
Paper is misfed........................................................................................................................................................... 13
Two or more sheets of paper are fed together......................................................................................................... 13
Sheets are not aligned when they exit...................................................................................................................... 14
The message indicating that there is no paper does not disappear even after paper has been placed
in the drawer. ............................................................................................................................................................. 14
How to confirm and change the IP address of the equipment................................................................................ 14
The equipment does not recognize the inserted USB storage device. ................................................................... 14
How to check the toner remaining in the toner cartridge ....................................................................................... 15
The original misfeed symbol does not disappear even after the original misfeeding in the Reversing Automatic
Document Feeder or the Dual Scan Document Feeder has been cleared. ............................................................. 15
Some functions cannot be used even though they are written in the Operator’s Manuals................................... 15
The motion sensor does not respond. ...................................................................................................................... 15
The equipment does not shift into the energy saving mode when the motion sensor is enabled........................ 16

Chapter 2 QUESTIONS FOR COPYING

Questions for Copying ......................................................................................................................... 18

How to copy originals in different sizes in one go.................................................................................................... 18
How to copy an A5 original with the Reversing Automatic Document Feeder
or the Dual Scan Document Feeder .......................................................................................................................... 18
Black streaks appear on the copied image............................................................................................................... 18
Copying functions cannot be set............................................................................................................................... 18
Copying stops during scanning of the originals. “The number of originals exceeds the limits. Will you print out
stored originals?” is displayed. ................................................................................................................................. 18
Copying stops during scanning of the originals. “Not enough Work Space to store originals. Will you print out
stored originals?” is displayed. ................................................................................................................................. 19
A copied image is too light. ....................................................................................................................................... 19
A copied image is too dark. ....................................................................................................................................... 19
A copied image has stains. ........................................................................................................................................ 20
A copied image is skewed.......................................................................................................................................... 21
A copied image is partially missing........................................................................................................................... 21
A copied image is blurred. ......................................................................................................................................... 21
A copied image has unevenness in the horizontal direction. .................................................................................. 21
A copied image has black streaks in the horizontal direction. ................................................................................ 22
A copied image has white streaks or color streaks in the horizontal direction...................................................... 22
The area around a black solid image on the back side is slightly stained when duplex copying
using the bypass tray is performed........................................................................................................................... 22
A color original is copied in black-and-white even if [Auto Color] is selected for the color mode. ....................... 22

CONTENTS 5
 A black-and-white original is copied in color even if [Auto Color] is selected for the color mode. ....................... 22
A copied image is skewed against the paper............................................................................................................ 22
The copied paper is wrinkled. ................................................................................................................................... 23
Show-through occurs. ............................................................................................................................................... 23

Chapter 3 QUESTIONS FOR PRINTING

Questions for Printing ......................................................................................................................... 26

The printer driver has been installed but printing fails. .......................................................................................... 26
How to delete a print job ........................................................................................................................................... 26
How to print on non-standard size paper................................................................................................................. 26
How to clear print job errors ..................................................................................................................................... 26
Printing cannot be performed since the document password for a Private Print job has been forgotten........... 27
Printing a document including many graphics takes time...................................................................................... 27
Print jobs are not outputted even when printing is performed by entering the department code
on the macOS............................................................................................................................................................. 27
Printing cannot be performed. (Port setting problems) .......................................................................................... 27
Printing cannot be performed. (SNMP community name problems) ..................................................................... 27
Command line options are not processed. .............................................................................................................. 27
Retrieval of printer configuration has failed. ........................................................................................................... 28
The [Device Settings] tab is grayed out and their settings cannot be changed. .................................................... 28
Printing cannot be performed. (Network connection problems) ........................................................................... 28
SMB printing has failed.............................................................................................................................................. 28
Printing cannot be performed. (Client problems).................................................................................................... 29
Printing cannot be performed. (Hardware problems) ............................................................................................. 29
Printing with USB print has failed. Text cannot be printed properly...................................................................... 29
Wi-Fi Direct connection is disconnected during printing. ....................................................................................... 29

Chapter 4 QUESTIONS FOR SCANNING

Questions for Scanning ........................................................................................................................ 32

How to perform scanning in a JPEG format file ....................................................................................................... 32
Storing location of scanned files............................................................................................................................... 32
Forwarding to a folder on the network has failed.................................................................................................... 32
[Remote 1] (or [Remote 2]) cannot be selected in [Save as File]. ............................................................................ 32
Scan to E-mail has failed. .......................................................................................................................................... 32
Scanned data saved in the shared folder cannot be found..................................................................................... 32
Scanning from a computer with Office 2013 or later has failed. ............................................................................. 32
OCR does not work properly. .................................................................................................................................... 33
Show-through occurs. ............................................................................................................................................... 33

Chapter 5 QUESTIONS FOR FAX

Questions for Fax ................................................................................................................................ 36

How to forward a received fax................................................................................................................................... 36
How to register and change a sender’s name and fax number ............................................................................... 36
“0050” is displayed on the Send log of fax................................................................................................................ 36
How to prevent mistakes in sending fax jobs........................................................................................................... 36
How to send a fax job from a computer.................................................................................................................... 36
“Memory overflow” is displayed. .............................................................................................................................. 36
“Communication error” is displayed. ....................................................................................................................... 36
“Job reservation full” is displayed. ........................................................................................................................... 36
“Job memory full” is displayed. ................................................................................................................................ 37
“Sorry not possible” is displayed. ............................................................................................................................. 37
“Not allowed now” is displayed. ............................................................................................................................... 37
“Too Many Tel# digits.” is displayed. ........................................................................................................................ 37
“Fax line1 is out of order. Reboot the machine./Fax line2 is out of order. “Reboot the machine.”
is displayed................................................................................................................................................................. 37

6 CONTENTS
 “Transmit” is not displayed even if the [START] button is pressed......................................................................... 37
Originals are fed diagonally....................................................................................................................................... 37
2 original sheets are fed together. ............................................................................................................................ 37
Even though a fax job has been sent, it is not printed on the paper at the recipient’s side. ................................. 37
Black lines are shown in the sent image................................................................................................................... 38
Fax jobs are not sent even if operations are carried out normally.......................................................................... 38
Sending fax jobs to an overseas site fails. ................................................................................................................ 38
Fax jobs cannot be received even if “Receive” is displayed and the [START] button is pressed........................... 38
Paper is not outputted............................................................................................................................................... 38
Received jobs are printed in dark and illegible or black lines are printed.............................................................. 38
Paper is outputted but not printed........................................................................................................................... 38
Paper misfeeding has frequently occurred. ............................................................................................................. 38

Chapter 6 QUESTIONS FOR e-Filing

Questions for e-Filing .......................................................................................................................... 40

The e-Filing session has been terminated. ............................................................................................................... 40
Numerous sub windows repeatedly appear. ........................................................................................................... 40
Displaying the items in Contents Frame takes a long time. .................................................................................... 40
“Internal error occurred. Please restart e-Filing.” is displayed. .............................................................................. 40
“Your e-Filing Session has Timed Out. Please restart e-Filing.” is displayed.......................................................... 40
“The items have been modified.” is displayed......................................................................................................... 40
“Cannot start e-Filing Session. The Disk is Full.” is displayed. ................................................................................ 40
“Cannot create a Box. The Disk is Full.” is displayed. .............................................................................................. 40
“Cannot create a Folder. The Disk is Full.” is displayed........................................................................................... 40
“Cannot edit the Document. The Disk is Full.” is displayed..................................................................................... 40
“Cannot insert Page. The Disk is Full.” is displayed. ................................................................................................ 41
“Cannot archive Documents. The Disk is Full.” is displayed. .................................................................................. 41
“Cannot upload archived file. The Disk is Full.” is displayed................................................................................... 41
“Cut failed. Disk is Full.” is displayed........................................................................................................................ 41
“Copy failed. Disk is Full.” is displayed. .................................................................................................................... 41
“Paste failed. Disk is Full.” is displayed. ................................................................................................................... 41
“Save failed. Disk is Full.” is displayed...................................................................................................................... 41
“Cannot create a Folder. Maximum number of folders has been reached.” is displayed...................................... 41
“Cannot create a Document. Maximum number of documents has been reached.” is displayed........................ 41
“Cannot insert Page. Maximum number of pages has been reached.” is displayed.............................................. 41
“Paste failed. Maximum number of pages has been reached.” is displayed. ......................................................... 41
“Cut failed. The items have been deleted or modified.” is displayed. .................................................................... 42
“Copy failed. The items have been deleted or modified.” is displayed. ................................................................. 42
“Paste failed. The items have been deleted or modified.” is displayed.................................................................. 42
“Delete failed. The items have been deleted or modified.” is displayed. ............................................................... 42
“Please enter valid password.” is displayed............................................................................................................. 42
“A folder with the name you specified already exists. Please try again.” is displayed........................................... 42
“Another user is archiving or uploading. Please try again later.” is displayed....................................................... 42
“The Maximum Possible Archive Size exceeded. Archiving is not Possible.” is displayed..................................... 42
“The Box cannot be erased. A document contained in Box is being used.” is displayed....................................... 42
“The document is being used. Please try again later.” is displayed. ...................................................................... 42
“File format doesn’t correspond. Please contact Administrator.” is displayed. .................................................... 42
“e-Filing is not ready. Please try again later.” is displayed...................................................................................... 42

Chapter 7 QUESTIONS FOR CLIENT SOFTWARE

Questions for Client Software............................................................................................................... 44

“Devices are not discovered in your network.” is displayed while installing the printer driver............................ 44
Printer drivers or other client software cannot be installed. .................................................................................. 44
How to register data in a CSV file to the address book ............................................................................................ 44
Printing cannot be carried out from the computer.................................................................................................. 44
“Setup needs to copy Windows NT files” is displayed. ............................................................................................ 44
“Client software DVD now required” is displayed .................................................................................................... 44

CONTENTS 7
 “File *.DRV on client DVD could not be found” is displayed. ................................................................................... 44
“Location does not contain information about your hardware” is displayed........................................................ 45
“This port is currently in use” is displayed. .............................................................................................................. 45
“Problem with the current printer setup” is displayed............................................................................................ 45
“Could not connect to the MFP device” is displayed. .............................................................................................. 45
The result of the fax job is not listed in the Send field of the [Log] tab................................................................... 45
Fax transmission has failed if a cover sheet is attached. ......................................................................................... 45
Log-in using client software has failed. .................................................................................................................... 45
Printing can be made even with an incorrect user name and password................................................................ 45

Chapter 8 QUESTIONS FOR NETWORK

Questions for Network......................................................................................................................... 48

The equipment cannot be located in the network................................................................................................... 48
The equipment cannot be located with Local Discovery......................................................................................... 49
The equipment does not respond to a ping command. .......................................................................................... 50
The touch panel has locked or a network shutdown has occurred after the LDAP search has been performed. 50
LDAP authentication takes a long time. ................................................................................................................... 51
SMB printing in a Windows operating system environment has failed. ................................................................. 51
Raw TCP or LPR print in a Windows operating system environment has failed..................................................... 52
IPP printing in a Windows operating system environment has failed. ................................................................... 52
Novell printing in a NetWare environment has failed. ............................................................................................. 53
Printing in a Mac OS environment has failed. .......................................................................................................... 53
Printing in a UNIX/Linux environment has failed. .................................................................................................... 54
Wireless LAN connection cannot be established. .................................................................................................... 55

Chapter 9 QUESTIONS FOR ERROR MESSAGES

Questions for Error Messages ............................................................................................................... 58

“Close *** cover” is displayed. .................................................................................................................................. 58
“Misfeed in ***” is displayed...................................................................................................................................... 58
“Install new *** toner cartridge” is displayed. ......................................................................................................... 58
“*** toner not recognized Check the toner cartridge” is displayed. ....................................................................... 58
“Check paper size setting on control panel for drawer N. Check the direction or size of the paper.”
is displayed................................................................................................................................................................. 58
“Wait (performing self-check)” is displayed. ............................................................................................................ 58
“Adjusting. Wait until printing resumed.” is displayed............................................................................................ 58
“Time for cleaning. Open the front cover and follow the guidance.” is displayed................................................. 58
“Check the original and set it again.” is displayed................................................................................................... 59
“Change direction of original” is displayed. ............................................................................................................. 59
“Change from this mode Count over, cannot store anymore.” is displayed .......................................................... 59
“*** Ready(*** toner not recognized) Check the toner cartridge” is displayed. .................................................... 59
“Ready (saddle stitch tray full)” is displayed............................................................................................................ 59
“Ready (check saddle stitch stapler)” is displayed. ................................................................................................. 59
“Ready (Check Stapler)” is displayed. ...................................................................................................................... 59
“Ready (Check Stapler)” is displayed. ...................................................................................................................... 59
“Ready (hole punch dust bin is full)” is displayed.................................................................................................... 59
“Ready (finisher full)” is displayed. ........................................................................................................................... 60
“Ready (inner tray full)” is displayed. ....................................................................................................................... 60
“Cannot copy Check department counter” is displayed. ........................................................................................ 60
“Add paper” is displayed. .......................................................................................................................................... 60
“Call For Service” is displayed................................................................................................................................... 60
“Examine stapler in the saddle stitch unit.” is displayed. ....................................................................................... 60
“Check staple cartridge in the saddle stitch unit.” is displayed.............................................................................. 60
“Check staple cartridge” is displayed. ...................................................................................................................... 60
“Examine stapler.” is displayed. ............................................................................................................................... 60
“Saving Energy - Press ENERGY SAVER Button.” is displayed. ................................................................................ 60
“Change drawer to correct paper size” is displayed. ............................................................................................... 61
“Time for periodic maintenance” is displayed......................................................................................................... 61

8 CONTENTS
 “Power failure” is displayed. ..................................................................................................................................... 61
“Erasing data” is displayed. ...................................................................................................................................... 61
“Check paper size setting on control panel for Bypass. Check the direction or size of the paper.”
is displayed................................................................................................................................................................. 61
“Misfeed in bypass.” is displayed.............................................................................................................................. 61
“Check the direction or size of the paper on the bypass tray and press START” is displayed............................... 61
“Reboot the machine.” is displayed. ........................................................................................................................ 61
“Toner near empty. (***)” is displayed. .................................................................................................................... 62
“Replace the waste toner box” is displayed. ............................................................................................................ 62
“Please empty hole punch waste” is displayed. ...................................................................................................... 62
“This original is copy protected” is displayed. ......................................................................................................... 62
“DEPARTMENT Quota exceeded. Contact the administrator.” is displayed........................................................... 62
“Check under the finisher tray and reboot the machine.” is displayed. ................................................................. 62
“Not enough Work Space to store originals Will you print out stored originals?” is displayed. ............................ 62
“User quota exceeded. Contact the administrator.” is displayed........................................................................... 62
“User and Department Quota exceeded. Contact the administrator.” is displayed. ............................................. 62
“The number of originals exceeds the limits. The scanned data will be deleted.” is displayed............................ 62
“The number of originals exceeds the limits. Will you copy stored originals?” is displayed. ................................ 63
“Cannot print due to resource shortage” is displayed............................................................................................. 63
“Storage device self test is processing” is displayed. .............................................................................................. 63
“Exchange of the storage device is required. Please contact service.” is displayed. ............................................. 63
“Back up the storage device data” is displayed. ...................................................................................................... 63
“LAN cable is not detected” is displayed. ................................................................................................................. 63
“Service in progress. Please do not turn off” is displayed. ...................................................................................... 63
“TRU box needs to be replaced. (Please make a service call.)” is displayed. ......................................................... 63
“Prepare new waste toner box.” is displayed........................................................................................................... 63
“Time for developer(*) maintenance.” is displayed................................................................................................. 63
“Confirm waste toner box is attached and close waste toner box cover.” is displayed. ....................................... 64
“*** toner cartridge was replaced before empty. Please reinsert cartridge. And use until empty.”
is displayed................................................................................................................................................................. 64
“Invalid data.” is displayed........................................................................................................................................ 64
“Failed to import the file - Invalid file format” is displayed..................................................................................... 64

Chapter 10 QUESTIONS FOR ERROR CODES

Questions for Error Codes .................................................................................................................... 66

Error codes on print jobs ........................................................................................................................................... 66
Error codes on transmission and reception ............................................................................................................. 69
Error codes on scan jobs............................................................................................................................................ 73

CONTENTS 9
10 CONTENTS
1. QUESTIONS FOR EQUIPMENT
 Questions for Equipment
0.

 The equipment does not work at all.

If the equipment cannot be booted, the power cable may not be securely inserted into the outlet. Insert the power
cable into the outlet until it comes to a stop.
If the problem still persists, contact your service representative.

 No icons or sings are displayed on the touch panel. (The MAIN POWER lamp and the
[ENERGY SAVER] button light.)
If no icons or signs are displayed on the touch panel even though the power is turned ON, the equipment is in the
Sleep mode or the Super Sleep mode. Press the [ENERGY SAVER] button to clear the Sleep mode or the Super Sleep
mode.

 No icons or sings are displayed on the touch panel. (Only the MAIN POWER lamp lights.)
The power of the equipment may not be turned ON. Press the [POWER] button.
If the problem still persists, contact your service representative.

 The touch panel is dim.

The contrast of the touch panel is adjusted lower. From the touch panel of the equipment, press [User Functions -
User-] and select the [User] tab > [General] > [Display Setting] to adjust the contrast lighter. For details, see the
reference below:
User Functions - SETTING ITEMS (User) - General - Adjusting the display setting

 Buttons on the control panel do not work. (“Saving energy - press Energy Saver
button.” appears on the touch panel.)
The equipment is in the energy saving mode. Press the [ENERGY SAVER] button to clear the energy saving mode.

 Buttons on the control panel do not work. (The MAIN POWER lamp and the [ENERGY
SAVER] button light.)
If buttons on the control panel do not work even though the power is turned ON, the equipment is in the Sleep mode
or the Super Sleep mode. Press the [ENERGY SAVER] button to clear the Sleep mode or the Super Sleep mode.

 Buttons on the control panel do not work. (Only the MAIN POWER lamp lights.)
The power of the equipment may not be turned ON. Press the [POWER] button.
If the problem still persists, contact your service representative.

 Buttons on the control panel or icons on the touch panel do not work.
A system-related error has occurred.
Press the [POWER] button for at least 5 seconds to shut down the equipment.
If the problem still persists, contact your service representative.

 The window “Enter Department Code” appears.

The equipment is managed under the department management function. Enter your department code. If you do not
know it, ask your administrator.

 The window “Enter the user name and Password” appears.

The equipment is managed under the user management function. Enter your user name and password. If you do not
know them, ask your administrator.

12 Questions for Equipment

1.QUESTIONS FOR EQUIPMENT

 A message is displayed on the touch panel.

Some trouble has occurred in the equipment. (Alternatively, the message is displayed even for an ordinary operation.)
Check the meaning of the message and take the appropriate actions. To learn more about the messages displayed on

QUESTIONS FOR EQUIPMENT

the touch panel, see the reference below:
 P.57 “QUESTIONS FOR ERROR MESSAGES”

 The equipment is rebooted automatically.

The auto-recovery function is made to work because a memory or operation abnormality has been detected. Due to
rebooting, the equipment has been recovered to the normal condition. The equipment can be operated as usual.

 The original is misfed.

Check whether the original is suitable for the equipment. For details, see the reference below:
Preparation of Paper - PLACING ORIGINALS - Precautions for Originals

 Paper is misfed.
This may occur due to the following causes. Check them and take the appropriate actions.
The paper is unsuited for the equipment. Check whether the paper is suitable for the equipment. For
details, see the reference below:
Preparation of Paper - LOADING PAPER - Precautions for
Paper
The paper size setting registered for the Match the size of the paper placed in the drawer or on the
equipment is inconsistent with paper in a drawer bypass tray and the size registered on the equipment. For
or on the bypass tray. details, see the reference below:
Preparation of Paper - LOADING PAPER - Doing Paper
Settings
The stack of paper exceeds the loading line Remove some paper to set it within the height limit line
indicated on the side guide in the drawer. indicated on the side guide.
There is too much space between the paper and Adjust the space between the paper and the side guide or the
the side guide or end guide in the drawer. end guide not to take much space. If thick paper is misfed;
however, make a little space between the paper and the side
guide. For details, see the reference below:
Preparation of Paper - LOADING PAPER - Loading Paper in
Drawers
Hidden misfed paper has not been removed. Check the sign again on the touch panel to see where the
misfeed occurred.

 Two or more sheets of paper are fed together.

Sheets of paper may be stuck together. Loosen the stack of paper well and set it again.

Questions for Equipment 13

1.QUESTIONS FOR EQUIPMENT

 Sheets are not aligned when they exit.

This may occur due to the following causes. Check them and take the appropriate actions.
 Sheets are not placed in the drawer with correct side up as required for the equipment.
Check which is the printing side of the sheets and place them correctly. Information about which is the printing side
may be given on the wrapping paper of the sheets. If you cannot decide which side is the printing side, try printing
on both sides to see if the sheets are aligned when they exit.
 The type of paper corresponding to that being used has not been set.
Check that the set paper type corresponds to the paper in use. For details, see the reference below:
Preparation of Paper - LOADING PAPER - Doing Paper Settings

 The message indicating that there is no paper does not disappear even after paper has
been placed in the drawer.
This may be due to the following causes. Check them and take the appropriate actions.
Sheets set in the drawer are not aligned. Remove the sheets from the drawer, align them and set them
again.
The side guide or end guide does not match the Adjust the side guide or end guide to match the paper size.
size of the paper set in the drawer.
The amount of paper placed in the Large Place at least 10 sheets of paper in the Large Capacity Feeder.
Capacity Feeder is too small.
The paper is misfed at the end of the drawer. Pull out the drawer and remove any misfed paper.
There is something other than paper in the Do not put anything but paper in the drawer.
drawer.

 How to confirm and change the IP address of the equipment

From the touch panel of the equipment, press [User Functions -User-] and select the [Admin] tab > [Network] > [IPv4]
to confirm or change the IP address. For details, see the reference below:
User Functions - SETTING ITEMS (Admin) - Network

 The equipment does not recognize the inserted USB storage device.
Confirm that the USB storage device is securely inserted into the USB port.
A USB storage device for the equipment must meet the following conditions.
 Formatted in FAT16 or FAT32
 Only one partition

Some USB storage devices may not be recognized even if they meet these conditions. Try to use a USB storage device
manufactured by other vendors that meets the conditions.

14 Questions for Equipment

1.QUESTIONS FOR EQUIPMENT

 How to check the toner remaining in the toner cartridge

Follow the steps below.
1. Press [Job Status] on the Home screen.

QUESTIONS FOR EQUIPMENT

2. Press the [Toner] tab. The remaining amount of toner in the toner cartridge is displayed.
3. When you have finished checking, press [Close].
Replace the toner cartridge when a message is displayed on the touch panel.

 The original misfeed symbol does not disappear even after the original misfeeding in
the Reversing Automatic Document Feeder or the Dual Scan Document Feeder has been
cleared.
Open the cover beneath the Reversing Automatic Document Feeder or the Dual Scan Document Feeder and then
remove the original. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Clearing a Paper Misfeed - ADF

 Some functions cannot be used even though they are written in the Operator’s
Manuals.
This will depend on the settings of the equipment or the access privilege given to the user. For details, ask your
administrator.

 The motion sensor does not respond.

This may occur due to the following causes. Check them and take the appropriate actions.
The setting of the motion sensor is disabled. Change the setting of the sensing range by using the lever of the
motion sensor and check that it functions properly. For details,
see the reference below:
User Functions - SETTING ITEMS (Admin) - General - Setting
the energy saver modes
The setting of the sensing range is incorrect. Change the setting of the sensing range by using the lever of the
motion sensor and check that it functions properly. For details,
see the reference below:
Information About Equipment - Information About
Equipment - Description of Components
There is an object blocking the motion sensor. If there is an object blocking the motion sensor or generating
heat in front of the equipment, remove it. The location of the
motion sensor is as shown below.

Questions for Equipment 15

1.QUESTIONS FOR EQUIPMENT

 The equipment does not shift into the energy saving mode when the motion sensor is
enabled.
Even if the conditions for shifting into the energy saving mode have been met, the timing will be extended by one
minute when the motion sensor is responding.
If the equipment does not shift into the energy saving mode, carry out the following actions.
 Adjust the sensing range to be closer by means of the motion sensor lever. For details, see the reference below:
Information About Equipment - Information About Equipment - Description of Components
 Disable the motion sensor. For details, see the reference below:
User Functions - SETTING ITEMS (Admin) - General - Setting the energy saver modes

16 Questions for Equipment

2. QUESTIONS FOR COPYING
 Questions for Copying
0.

 How to copy originals in different sizes in one go

By using the Reversing Automatic Document Feeder or the Dual Scan Document Feeder, more than one original in
different sizes such as A4 or B4 can be copied in one go. Original sizes that can be copied in one go are as follows: A3,
A4, A4-R, B4, B5, FOLIO
1. Place paper in the drawer. If an attempt is made to copy on paper of the same size as the originals, place paper of
the corresponding size in the different drawers.
2. Adjust the side guides to the widest original. Place the originals by aligning them against the guide on the front.

A4-R B4

3. Press [Zoom].
4. Press [Mixed Size].
5. If an attempt is made to copy all the originals on paper of the same size, press [AMS].
6. Press [OK] to return to the basic menu for copying functions.
7. To copy on paper of the same size: Press the icon on the touch panel that indicates the drawer containing the
paper of the corresponding size.
To copy on paper of the same size as the original: Press [APS] on the touch panel.
8. Press the [START] button on the control panel.

 How to copy an A5 original with the Reversing Automatic Document Feeder or the Dual
Scan Document Feeder
Place the A5 original on the Reversing Automatic Document Feeder or the Dual Scan Document Feeder in a landscape
orientation.

 Black streaks appear on the copied image.

If the scanning area (the surface of the elongated glass) of the equipment is dirty, black streaks may appear on the
copied image or faxes made with the Reversing Automatic Document Feeder or the Dual Scan Document Feeder.

ABC
In such a case, clean the scanning area. For details, see the reference below:
Troubleshooting - REGULAR MAINTENANCE - Regular Maintenance

 Copying functions cannot be set.

Depending on the models, some functions cannot be combined if another one that is unavailable for the combination
has already been set.

 Copying stops during scanning of the originals. “The number of originals exceeds the
limits. Will you print out stored originals?” is displayed.
Copying stops when the number of scanned pages has reached the maximum. To copy the scanned images, press
[Yes]. To cancel, press [No].

18 Questions for Copying

2.QUESTIONS FOR COPYING

 Copying stops during scanning of the originals. “Not enough Work Space to store
originals. Will you print out stored originals?” is displayed.
Copying stops when no available space has remained in the internal memory. To copy the scanned images, press
[Yes]. To cancel, press [No].

QUESTIONS FOR COPYING

 A copied image is too light.
This may occur due to the following causes. Check them and take the appropriate actions.
No toner is left. When no toner is left, “Install new *** toner cartridge” is
displayed. Replace the toner cartridge indicated by “***” with a
new one of the same color. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE -
Replacing a Toner Cartridge
The copy density is set too light. Darken the density manually. Alternatively, try the automatic
density mode.

 A copied image is too dark.

The copy density will be set too dark. Lighten the density manually. Alternatively, try the automatic density mode.

Questions for Copying 19

2.QUESTIONS FOR COPYING

 A copied image has stains.

This may occur due to the following causes. Check them and take the appropriate actions.
The original cover or the ADF is not fully lowered. Lower it fully to block outside light.
The original glass, platen sheet, scanning area Clean them. For details, see the reference below:
and guide are stained. Troubleshooting - REGULAR MAINTENANCE - Regular
Maintenance
The copy density is set too dark. Lighten the density manually. Alternatively, try the automatic
density mode.
A transparent original such as a transparency or Put a sheet of blank white paper behind the original. Make sure
tracing paper is being used. that the paper is large enough to cover the original.
The separation fingers in the fuser unit are dirty. Cleaning of the fuser unit is necessary. Contact your service
representative. Stains may be avoided by setting the paper size
when carrying out bypass copying.
This has occurred due to an operation in which If the paper size of the subsequent printing is wider than the
the paper size in a subsequent printing was wider previous one (e.g.: printing an A4, A3, LT or LD size paper after an
than the previous one. A4-R or LT-R size one), the edges of the paper have sometimes
become stained.
In such a case, the staining can be reduced by the resetting the
time interval to print.
For details, ask your service technician.

Example:
Occurrence of staining on the edges of the paper

Last printing Printing in which

(A4-R) staining occurred (A4)

Paper feeding direction

Last printing Printing in which

(A4-R) staining occurred (A3)

Paper feeding direction

20 Questions for Copying

2.QUESTIONS FOR COPYING

 A copied image is skewed.

This may occur due to the following causes. Check them and take the appropriate actions.
The original is sent from the ADF at a skew. Replace the original while aligning the side guides of the ADF to
its width so that it will be placed straight.
There is too much space between the paper and Adjust the space between the paper and the side guides so that

QUESTIONS FOR COPYING

the side guides in the drawer or the bypass tray. it becomes appropriate. For details, see the reference below:
Preparation of Paper - LOADING PAPER - Loading Paper in
Drawers

 A copied image is partially missing.

This may occur due to the following causes. Check them and take the appropriate actions.
The size or orientation of the copy paper and that Set paper whose size matches the original or select the
of the original are not consistent. The reproduction ratio corresponding to the size of the paper.
reproduction ratio is not properly set.
The binding margin is too wide. Set the binding margin width to fully cover the original. For
details, see the reference below:
Copy - HOW TO USE EDITING FUNCTIONS - Creating Margins
The original is larger than the printable area. The outside part of the printable area cannot be copied. By
enabling the Full Image function, the whole image of the original
can be copied in the 95 - 99% reduction ratio. For details, see the
reference below:
Copy - HOW TO MAKE COPIES - Enlarging or Reducing Images
- Reducing images to scan the entire original, including the
edges (Full Image) (Color Model only)

 A copied image is blurred.

This may occur due to the following causes. Check them and take the appropriate actions.
There is a gap between the original glass and the Lower the original cover or the ADF fully so that the original fully
original. contacts the original glass.
The copy paper is damp. Replace it with dry copy paper.

 A copied image has unevenness in the horizontal direction.

Clean the main charger. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Cleaning the Inside of the Equipment

Questions for Copying 21

2.QUESTIONS FOR COPYING

 A copied image has black streaks in the horizontal direction.

This may occur due to the following causes. Check them and take the appropriate actions.
The scanning area and guide are stained. Clean them. For details, see the reference below:
Troubleshooting - REGULAR MAINTENANCE - Regular
Maintenance
Fine dust can cause a conspicuous scanning Set ADF Noise Reduction to reduce the scanning noise which can
noise on images while originals are being be caused while originals are being scanned. For details, see the
scanned with the ADF. references below:
Copy - USING IMAGE ADJUSTMENT FUNCTIONS - Reducing
the Scan Noise
User Functions - SETTING ITEMS (Admin) - General - Setting
the scanner streaks reduction function

 A copied image has white streaks or color streaks in the horizontal direction.
Clean the main charger, LED print head and slit glass. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Cleaning the Inside of the Equipment

 The area around a black solid image on the back side is slightly stained when duplex
copying using the bypass tray is performed.
A misalignment occurred in the output of the back side due to dry sheet trouble as a result of low humidity. For thick
paper, copy the back side by selecting “(BACK)” for the paper type. For plain paper, make 2-sided copies using the
automatic duplexing unit. For details, see the reference below:
Copy - HOW TO MAKE COPIES - Specifying the Paper Type

 A color original is copied in black-and-white even if [Auto Color] is selected for the color
mode.
Some color originals such as those below may be copied in black-and-white.
 Originals with very few colored areas
 Overall blackish originals
 Originals in light colors
In such a case, select [Full Color] for the color mode.
Alternatively, change the criterion for determining whether an original is black-and-white or color. For details, see the
reference below:
User Functions - SETTING ITEMS (User) - Copy

 A black-and-white original is copied in color even if [Auto Color] is selected for the color
mode.
Some black-and-white originals such as those below may be copied in color.
 Yellowed originals
 Originals with a colored background
In such a case, select [Black] for the color mode. Alternatively, change the criterion for determining whether an
original is black-and-white or color. For details, see the reference below:
User Functions - SETTING ITEMS (User) - Copy

 A copied image is skewed against the paper.

The paper in the drawer will be fed at a skew. Check and adjust the space between the paper and the side guides to
ensure that it is not too great. For details, see the reference below:
Preparation of Paper - LOADING PAPER - Loading Paper in Drawers

22 Questions for Copying

2.QUESTIONS FOR COPYING

 The copied paper is wrinkled.

This may occur due to the following causes. Check them and take the appropriate actions.
The paper in the drawer is fed at a skew. Check and adjust the space between the paper and the side
guides to ensure that it is not too great. For details, see the
reference below:

QUESTIONS FOR COPYING

Preparation of Paper - LOADING PAPER - Loading Paper in
Drawers
The paper in the drawer is damp. Place paper which has been taken from newly opened wrapping.
Note the following points in storing excess paper.
 Wrap the paper in its wrapping to keep it free from dust.
 Avoid direct sunlight.
 Store somewhere free from damp.
 Store paper somewhere flat so that it does not become folded
or bent.

 Show-through occurs.
If show-through occurs in the copying of a 2-sided original, this level could be lowered by using the background
adjustment function. For details, see the reference below:
Copy - USING IMAGE ADJUSTMENT FUNCTIONS - Avoiding Show-through (Background adjustment)

Questions for Copying 23

2.QUESTIONS FOR COPYING

24 Questions for Copying

3. QUESTIONS FOR PRINTING
 Questions for Printing
0.

 The printer driver has been installed but printing fails.

Confirm if the port setting of the printer driver is correct following the procedure below.

Log into Windows using an account that allows installation, such as that for administrators.

1. Select [Devices and Printers] in the [Start] menu.

2. Right-click [TOSHIBA Universal Printer 2] and then click [Printer properties].
3. Select the port of the equipment in the [Print to the following port(s)] list on the [Ports] tab of the printer driver.
Click [Configure Port].
4. Confirm if the IP address of the equipment is set correctly in the [Printer Name or IP Address] box in [Configure
Standard TCP/IP Port Monitor].
5. Confirm if [Raw] is selected in [Protocol] in [Configure Standard TCP/IP Port Monitor] and “9100” is entered in the
[Port Number] box of [Raw Settings].
If the problem still occurs, ask your administrator.

 How to delete a print job

1. Press the Job Status button at the upper right of the home screen or [Job Status] at the lower right on the screen
of each function.
2. Press [Print] on the [Jobs] tab.
3. Select the job to be deleted from the print job list and then press [Delete].
4. Press [Delete] to delete the job.

 How to print on non-standard size paper

Register a custom paper size on the printer driver to perform printing with non-standard size paper.

Log into Windows using an account that allows installation, such as that for administrators.

For details, see the reference below:

Print - PRINTING FROM WINDOWS APPLICATIONS - Setting the Paper and Reproduction Ratio - Using various
types of paper

 How to clear print job errors

A print job error occurs and [Job Status] blinks when the paper specified by the computer is not set in the drawers of
the equipment. Clear the error following the procedure below.
To print by placing paper on the bypass tray 1. Press the [Job Status] which is blinking.
2. Place paper of the size specified using the computer on the
bypass tray and press the [START] button.
Printing is performed. Press [Job Status] when printing has been
completed.
To print by selecting the paper already placed in Printing also can be carried out with the paper already placed in
another drawer the drawers. However, if the size of the paper in the drawer is
smaller than the one you have specified, some part of the image
may not be printed.
1. Press the drawer button to use on the touch panel.
2. Press the [START] button.

26 Questions for Printing

3.QUESTIONS FOR PRINTING

 Printing cannot be performed since the document password for a Private Print job has
been forgotten.
The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print
the failed Private Print job, submit the document again as a new Private Print job.
The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Ask your
administrator.
 Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.
 Log in to TopAccess with the administrator’s password and delete the job from the Print Job list.

QUESTIONS FOR PRINTING

 Printing a document including many graphics takes time
Printing a document including many graphics from a Universal Printer Driver (PCL6) will take time.
Clear the [JPEG Compression] check box of the [PDL Settings] tab in [Customization] of the [Device Settings] tab
before printing such documents.

 Print jobs are not outputted even when printing is performed by entering the
department code on the macOS.
The entered department code may not be correct. Confirm your department code.
If the department code is not correct, print jobs are processed according to the settings ([Department Setting] -
[Invalid Department Code Print Job] from TopAccess). For details, see the reference below:
TopAccess - [Administration] - [Security] Item List - Authentication settings - Setting up Department Setting

 Printing cannot be performed. (Port setting problems)

If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current job
queue nor are printed. Correct this by following the reference below:
1. Open the Printers folder from [Control Panel].
2. Right-click the printer driver icon of the equipment.
3. Select [Printer properties] from the shortcut menu.
4. Select the [Ports] tab. Check that the port is properly configured.
5. Click the [General] tab. Then click [Print Test Page] to confirm that printing is performed properly.

 Printing cannot be performed. (SNMP community name problems)

Check if the SNMP community names are the same in the following 3 settings.
 Equipment
 TCP/IP port of the [Ports] tab in the printer driver
 [SNMP Settings] dialog box of the [Others] tab in the printer driver

 Command line options are not processed.

All the print options are sent to the equipment at the beginning of the print job. If the print file has already contained
print commands, the specified command line options are overwritten by those commands. For example, if the A4 size
has been specified in the print file, the document is printed on A4-size paper even if the A3 size is selected with the lp
command.
When this problem has occurred, change the properties of the document to create another print file. Then submit the
print job using the lp command without setting additional parameters.

Questions for Printing 27

3.QUESTIONS FOR PRINTING

 Retrieval of printer configuration has failed.

When “Retrieval of printer configuration failed” is displayed while [Printer properties] of the printer is being accessed,
the printer driver cannot communicate with the equipment. Take the appropriate actions by following the checklist
below.
No. Check... Yes No Corrective Action
1 Is the equipment turned ON? Next → Turn ON the power of the equipment.
Step
↓
2 Can the computer be connected to the Next → Reboot the equipment.
equipment via TopAccess? Step
↓
3 Does the same message appear again End → 1. Press [Refresh] on the [Device Settings]
when you access the property of the tab to search the printer.
printer driver?
2. If the printer is not found, check the
printer driver port assignment and
make sure that it is correct.

 The [Device Settings] tab is grayed out and their settings cannot be changed.
When this has occurred, it is necessary to have a user, who has the privilege to change the printer driver setting, log
into the computer. Log into with Administrator.

 Printing cannot be performed. (Network connection problems)

When this has occurred, take the appropriate actions by following the checklist below.
No. Check... Yes No Corrective Action
1 Is the specified protocol compatible with Next → Specify the proper protocol.
the one for your network and client? Step
↓
2 Are the supported types of printing Next → Check whether or not the settings are
services specified correctly? Step required for your print environment.
↓
3 Are the settings of the gateway and subnet End → Specify the TCP/IP correctly.
mask of the equipment included in the
network gateway of the client to attempt
the printing?

 SMB printing has failed.

When an attempt is made to print a document using an SMB connection, the job cannot be printed and such messages
continuously appear as “No more connections can be made to this remote computer” or “Your file could not be
printed due to an error”. If Windows 8.1, Windows 10 or Windows Server 2012 or later can be used as the print server,
printing via the Windows Print Server is recommended. If the Windows Print Server cannot be used in your network,
use LPR print instead.

28 Questions for Printing

3.QUESTIONS FOR PRINTING

 Printing cannot be performed. (Client problems)

If the print jobs sent from a specific client within a network fail, the problem may be caused by the client. Take the
appropriate actions by following the checklist below. If the problem still persists, contact your service representative.
No. Check... Yes No Corrective Action
1 Does the equipment work properly? Are Next → Check the device status displayed in the
copy jobs outputted properly? Step Device page of TopAccess.
↓

QUESTIONS FOR PRINTING

2 Are the options specified for the job End → If not, delete the job, install the required
supported by the hardware configuration? components and try it again.

 Printing cannot be performed. (Hardware problems)

If print jobs cannot be outputted from all computers on the network, hardware errors may be the cause. Contact your
service representative.

 Printing with USB print has failed. Text cannot be printed properly.
If the size of the print data is too large, the communication between the equipment and the computer will take some
time. Due to this, printing will fail or text sometimes cannot be printed properly.
Directly connect the equipment and the computer with a USB2.0 Hi-Speed certified cable.
Display the printer property from [Devices and printers]. On the [Advanced] tab, select [Spool print documents so
program finishes printing faster] > [Start printing after last page is spooled] and press [OK]. Then reattempt printing.
If the problem still persists, this can be solved by changing the settings of the equipment. For details, contact your
service representative.

 Wi-Fi Direct connection is disconnected during printing.

When the wireless LAN is accessed via Wi-Fi Direct, it is not recommended to connect this equipment by selecting
from [Devices and Printers] - [Add a printer] of Windows 8.1 or later. If this equipment is selected from [Add a printer]
and the wireless LAN is accessed via Wi-Fi Direct, access will be disconnected after approx. 1 minute has passed.
In such a case, access the wireless LAN from the wireless network list. By accessing the wireless LAN from the wireless
network list, printing will automatically restart if there are any printing jobs which are being held on the spooler of the
OS.

Questions for Printing 29

3.QUESTIONS FOR PRINTING

30 Questions for Printing

4. QUESTIONS FOR SCANNING
 Questions for Scanning
0.

 How to perform scanning in a JPEG format file

Select [Full Color] or [Gray Scale] for the Color mode in the scan setting. Then select [JPEG] for the file format.

 Storing location of scanned files

When [File] is selected as the storage directory, scanned files are stored in a shared folder “file_share” in the internal
storage device of the equipment. For details, see the reference below:
Scan - SCANNING (BASIC OPERATION) - Using Saved Scan Data - Using scan data saved as files - Using scans
saved in MFP Local

 Forwarding to a folder on the network has failed.

Check the following items.
 Is the specified folder shared?
Setting the shared folder may differ depending on the equipment or OS.
 Is the network path for the folder entered correctly?
 Is the login user name or password entered correctly?
 Is your antivirus software blocking writing to the network folder?

 [Remote 1] (or [Remote 2]) cannot be selected in [Save as File].

Confirm the shared folder setting on the TopAccess menu following the procedure below.
1. Select as follows: [Administration] tab > [Setup] > [Save as file].
2. Confirm that [Use Network Folder Destination] is selected on [Destination].
3. Confirm that the [Remote 1] check box (or the [Remote 2] check box) of [Remote 1 and Remote 2 Settings] is
selected.

 Scan to E-mail has failed.

Even if an original is scanned and sent as an attached file of the e-mail, it does not reach the specified e-mail address.
In such a case, check the following items.
 The correct e-mail addresses are specified.
 The equipment is correctly configured for and connected to the network.
 For the SMTP Client settings, the SMTP server address is correctly set.
 For the SMTP Client settings, the Port Number is correctly set.
 For the SMTP Client settings, the settings for SSL/TLS and/or authentication are correctly set.
 The data size of the attached file is smaller than or equal to the maximum data size receivable on the recipient’s
side.

 Scanned data saved in the shared folder cannot be found.

For Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in
the equipment’s shared folder named “FILE_SHARE”.
For Mac OS, make sure that the OS version is Mac OS X 10.7.5 or later.
If the equipment cannot be found on the network, make sure that the SMB Server Protocol setting is enabled on
TopAccess. ([Administration] tab > [Setup] > [Network] > [SMB])

 Scanning from a computer with Office 2013 or later has failed.

When this has occurred, install an addin to invoke a scan driver for the equipment. For details, see the reference
below:
Installation - INSTALLING SCAN DRIVER AND UTILITIES (Windows)

32 Questions for Scanning

4.QUESTIONS FOR SCANNING

 OCR does not work properly.

If OCR does not work properly when an original is scanned, check the following items.
 The OCR option is installed in the equipment.
 The OCR setting is enabled.

Change the OCR settings as below.

 Select the language setting of OCR so that it matches that for the original.
 Enable auto rotation for OCR.
 Increase the scanning resolution.
 When scanning documents using the ADF, set the scanning density to be lower than the middle.

QUESTIONS FOR SCANNING

For details, see the reference below:
Scan - USEFUL FUNCTIONS - Changing Scan Settings - Settings for reading out original characters (OCR)

 Show-through occurs.
If show-through occurs in the scanning of a 2-sided original, this level could be lowered by using the background
adjustment function. For details, see the reference below:
Scan - USEFUL FUNCTIONS - Changing Scan Settings - Adjusting the background density

Questions for Scanning 33

4.QUESTIONS FOR SCANNING

34 Questions for Scanning

5. QUESTIONS FOR FAX
 Questions for Fax
0.

 How to forward a received fax

A received fax can be forwarded to another facsimile as it is or as an Internet Fax job.
It is necessary to predetermine settings to enable this function. For details, see the reference below:
Fax - USING THE FAX UNIT (USEFUL FUNCTIONS) - Using the Mailbox Function

Moreover, when settings have been made from TopAccess, it is also possible to forward to a shared folder in the
equipment, an e-Filing box, or an e-mail address other than a fax number or an internet fax number. For details, see
the references below:
TopAccess - [Registration] - [Registration] Overview
TopAccess - [Administration] - [Registration] ([Administration]) Item List - Fax Received Forward and
InternetFAX Received Forward settings

 How to register and change a sender’s name and fax number

A sender’s name and fax number can be registered and changed from the touch panel of the equipment by pressing
[User Functions -User-] and selecting the [Admin] tab > [Fax] > [Terminal ID].

 “0050” is displayed on the Send log of fax.

“0050” is an error code to indicate that the recipient’s line is busy. Reattempt the transmission later.

 How to prevent mistakes in sending fax jobs

To prevent mistakes, confirm that the correct recipient is specified before sending. For details, see the reference
below:
Fax - USING THE FAX UNIT (BASIC OPERATION) - Operating the Fax unit - Specifying the recipient - Confirming/
Deleting the recipients

This also can be made by following the steps below. For details, contact your service representative.
 Disable the direct input of fax numbers and limit the destination setting to selections from the address book.
 Specify the destination twice and compare them. If they are the same, send the fax.

 How to send a fax job from a computer

A fax or internet fax job can be sent from a computer in which the N/W-Fax Driver is installed. It is not necessary to
print the original fax.
1. Select [Print] in the [File] menu of the application.
2. Select [TOSHIBA e-STUDIO Fax] and then click [Preferences] ([Properties]).
3. Specify the destination on the [Send] tab of the printer driver and then click [OK].
4. Click [Print] ([OK]) to start sending a fax or internet fax job.

 “Memory overflow” is displayed.

This is displayed when the memory has overflowed during the scanning of documents to the memory in the fax
function.
Press [FUNCTION CLEAR] on the control panel to clear this message. Then wait for the memory to be cleared or delete
some reserved jobs on the [Job Status] screen.

 “Communication error” is displayed.

This is displayed when a communication error has occurred during direct TX.
Reattempt the communication.

 “Job reservation full” is displayed.

This is displayed when the number of reserved jobs has exceeded the maximum.
Wait for job reservations to be completed or delete some reserved jobs on the [Job Status] screen.

36 Questions for Fax

5.QUESTIONS FOR FAX

 “Job memory full” is displayed.

This is displayed when the total number of destinations for reserved jobs has exceeded the maximum.
Wait for job reservations to be completed or delete some reserved jobs on the [Job Status] screen.

 “Sorry not possible” is displayed.

This is displayed when on-hook or direct TX has been attempted during communications.
Wait for communications to end and then reattempt it.

 “Not allowed now” is displayed.

This is displayed when further polling transmission reservation has been attempted even though polling transmission
was already reserved.
Wait for polling transmission jobs to be completed or delete some reserved jobs on the [Job Status] screen.

QUESTIONS FOR FAX

 “Too Many Tel# digits.” is displayed.
This is displayed when 128 digits or more have been registered for a chain dial communication.
Confirm the number of digits dialed and register the numbers again.

 “Fax line1 is out of order. Reboot the machine./Fax line2 is out of order. “Reboot the
machine.” is displayed.
This is displayed when an error has occurred with the fax unit.
Press the [POWER] button and then [Restart] on the touch panel. If the problem still persists, contact your service
representative.

 “Transmit” is not displayed even if the [START] button is pressed.

When this has occurred, check the following items. If the problem still persists, contact your service representative.
 Did you replace the handset before you pressed the [START] button? When you are making a call on the handset to
send a fax, do not replace the handset until you press the [START] button.
 Is the modular cable disconnected?
 Is the type of the telephone line specified correctly?
 Can you receive telephone calls?
 Is there any problem at the recipient’s side? Contact the recipient.

 Originals are fed diagonally.

When this has occurred, check the following items.
 Are the side guides of the ADF adjusted to the width of the original to be sent?
 Does the original to be sent match the available conditions for sending?

 2 original sheets are fed together.

When this has occurred, check the following items.
 Has the number of original sheets exceeded the maximum which can be placed at one time (35 to 80 g/m2: 100
sheets)? Has the height of the placed original exceeded the maximum (16 mm or lower)?
 Does the original to be sent match the available conditions for sending?
 Have the originals been pushed into the ADF with too much force?

 Even though a fax job has been sent, it is not printed on the paper at the recipient’s
side.
When this has occurred, check the direction of the original.
When the original is placed on the original glass, specify the original size.

Questions for Fax 37

5.QUESTIONS FOR FAX

 Black lines are shown in the sent image.

When this has occurred, check whether the scanning area of the ADF is dirty. If it is, clean it with a soft cloth.

 Fax jobs are not sent even if operations are carried out normally.
When this has occurred, check that the recipient’s machine is compatible with yours. The equipment does not support
G2 machines.

 Sending fax jobs to an overseas site fails.

Specify Quality TX in order to send fax jobs to overseas sites. For details, see the reference below:
Fax - USING THE FAX UNIT (BASIC OPERATION) - Operating the Fax unit - Setting the transmission conditions -
Setting other transmission conditions - Changing the Fax Settings

 Fax jobs cannot be received even if “Receive” is displayed and the [START] button is
pressed.
When this has occurred, check the following items.
 Did you replace the handset before you pressed the [START] button? When you answer a call on the handset to
receive a fax, do not replace the handset until you press the [START] button.
 Is the power plug unplugged from the outlet?
 Is there any problem at the sender’s side? Contact the sender to check this.

 Paper is not outputted.

Check whether paper has run out or not.

 Received jobs are printed in dark and illegible or black lines are printed.
Check the following items.
 Is the suitable value set for the print density? Make a copy and check the print conditions.
 Is the original being sent as a dirty copy? Contact the sender to check this.
 Is there any abnormality in the sender’s machine? Alternatively, is the operation performed correctly? Contact the
sender to check this.

 Paper is outputted but not printed.

Check the following items.
 Is there enough toner?
 Is the original placed correctly on the sender’s machine? Contact the sender to check this.

 Paper misfeeding has frequently occurred.

Check the following items.
 Is the size setting of the drawer correct?
 Is the drawer properly inserted?
 Is the specified paper being used?

38 Questions for Fax

6. QUESTIONS FOR e-Filing
 Questions for e-Filing
0.

 The e-Filing session has been terminated.

When “This operation will end your e-Filing session.” is displayed and e-Filing returns to its top page, perform the
following operations.
 When clicking the [Return], [Refresh] or [Home] button or the [login] link
Try again to do the operation you intended.
 When closing the window by clicking the [X] button of the browser
Finish the current operation before closing the window.
 When operating the main window while the sub window is displayed
Do not operate the main window until the processing on the sub window has been completed.

 Numerous sub windows repeatedly appear.

Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files.

 Displaying the items in Contents Frame takes a long time.

There are more than 100 items of Box, Folder and Document in Contents Frame. Decrease them.

 “Internal error occurred. Please restart e-Filing.” is displayed.

Turn the power of the equipment OFF and then back ON. Then reattempt to access e-Filing. If the error message is still
displayed, contact your system administrator or service technician.

 “Your e-Filing Session has Timed Out. Please restart e-Filing.” is displayed.
Access to the e-Filing utility will be timed out according to the Session Timer setting in the WEB General Setting of
TopAccess.
Restart the browser.
To change the setting, ask your system administrator.

 “The items have been modified.” is displayed.

The items are currently being modified by another user.
Wait for a while and try it again.

 “Cannot start e-Filing Session. The Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Ask your administrator to delete unnecessary Box data with the e-Filing.

 “Cannot create a Box. The Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Cannot create a Folder. The Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
folders.

 “Cannot edit the Document. The Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

40 Questions for e-Filing

6.QUESTIONS FOR e-Filing

 “Cannot insert Page. The Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Cannot archive Documents. The Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Cannot upload archived file. The Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Cut failed. Disk is Full.” is displayed.

QUESTIONS FOR e-Filing

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Copy failed. Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Paste failed. Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Save failed. Disk is Full.” is displayed.

Not enough space is remaining in the internal storage device.
Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary
data.

 “Cannot create a Folder. Maximum number of folders has been reached.” is displayed.
More than 101 Folders are created in one Box.
Delete unnecessary Folders and reattempt the operation.

 “Cannot create a Document. Maximum number of documents has been reached.” is

displayed.
More than 401 Documents are created in one Box or Folder.
Delete unnecessary Documents and reattempt the operation.

 “Cannot insert Page. Maximum number of pages has been reached.” is displayed.
More than 201 Pages are created in one Document.
Delete unnecessary Pages and reattempt the operation.

 “Paste failed. Maximum number of pages has been reached.” is displayed.

More than 201 Pages are created in one Document.
Delete unnecessary Pages and reattempt the operation.

Questions for e-Filing 41

6.QUESTIONS FOR e-Filing

 “Cut failed. The items have been deleted or modified.” is displayed.

The items are being edited or have been deleted by another user.
Refresh the page and check whether or not the item was deleted or is currently being edited.

 “Copy failed. The items have been deleted or modified.” is displayed.

The items are being edited or have been deleted by another user.
Refresh the page and check whether or not the item was deleted or is currently being edited.

 “Paste failed. The items have been deleted or modified.” is displayed.

The items are being edited or have been deleted by another user.
Refresh the page and check whether or not the item was deleted or is currently being edited.

 “Delete failed. The items have been deleted or modified.” is displayed.

The items are being edited or have been deleted by another user.
Refresh the page and check whether or not the item was deleted or is currently being edited.

 “Please enter valid password.” is displayed.

The entered password is invalid.
Enter the correct password.

 “A folder with the name you specified already exists. Please try again.” is displayed.
A Folder with the same name already exists in the Box.
Change the name to an unused one and reattempt the operation.

 “Another user is archiving or uploading. Please try again later.” is displayed.

The document is being archived or uploaded by another user.
Wait for a while and try it again.

 “The Maximum Possible Archive Size exceeded. Archiving is not Possible.” is displayed.
A file over 2 GB has been archived.
Divide the file so that the size for one file is less than 2 GB.

 “The Box cannot be erased. A document contained in Box is being used.” is displayed.
The documents in the Box are currently being used by another user.
Wait for a while and try it again.

 “The document is being used. Please try again later.” is displayed.

The documents in the Box are currently being used by another user.
Wait for a while and try it again.

 “File format doesn’t correspond. Please contact Administrator.” is displayed.

The format of the archived file is invalid.
Ask your administrator about the file format.
Reattempt it after the archived file is converted.

 “e-Filing is not ready. Please try again later.” is displayed.

e-Filing is being started.
Wait for a while and try it again.

42 Questions for e-Filing

7. QUESTIONS FOR CLIENT SOFTWARE
 Questions for Client Software
0.

 “Devices are not discovered in your network.” is displayed while installing the printer
driver.
Click [Retry] to search the equipment over the network again.
Confirm that the SNMP settings specified in the [SNMP Settings] dialog box are correct.
Click [Continue] to select a temporary local port and then configure the Raw TCP/LPR port. After the printer driver has
been installed, configure the Raw TCP/LPR port.

 Printer drivers or other client software cannot be installed.

Perform the following items and then reattempt the installation.
 Uninstall any existing printer drivers.
 Quit resident software such as antivirus software.
 Log into Windows using an account that allows installation, such as that for administrators.

 How to register data in a CSV file to the address book

Use AddressBook Viewer or TopAccess to register them.

 Printing cannot be carried out from the computer.

Check the following items.
 The MAIN POWER lamp of the equipment is lit.
 The power plug is securely inserted into the outlet.
 The network cable is securely connected to the LAN port of the equipment.
 A sufficient amount of toner and paper is remaining.
 The set number of pages does not exceed the maximum allowed for the specific department or user.
If the problem still occurs, ask your administrator.

 “Setup needs to copy Windows NT files” is displayed.

The wrong port type has been selected from the Printer Ports dialog. Select the local port by following the procedure
below.
1. Click [Cancel] until the Add Printer Wizard terminates.
2. Select [Add Printer] from the [File] menu in the Printers folder to start the Add Printer Wizard. Then perform the
installation again.
3. When the screen for selecting a port is displayed, select [Local port] to add a printer.

 “Client software DVD now required” is displayed

A printer to be added has been selected from the Add Printer list. Add the printer by following the procedure below.
1. Cancel the Add Printer Wizard.
2. Select [Add Printer] from the [File] menu in the Printers folder to start the Add Printer Wizard. Then perform the
installation again.
3. When the screen for selecting a printer is displayed, select [Have Disk].
4. Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains
the appropriate *.inf file.

 “File *.DRV on client DVD could not be found” is displayed.

A printer to be added has been selected from the Add Printer list. Add the printer by following the procedure below.
1. Cancel the Add Printer Wizard.
2. Select [Add Printer] from the [File] menu in the Printers folder to start the Add Printer Wizard. Then perform the
installation again.
3. When the screen for selecting a printer is displayed, select [Have Disk].
4. Browse to the subdirectory that contains the appropriate *.inf file.

44 Questions for Client Software

7.QUESTIONS FOR CLIENT SOFTWARE

 “Location does not contain information about your hardware” is displayed.

The path to the *.inf file selected is too far away. Alternatively, an excessive number of characters has been used for
the directory path.
Copy the directory containing the *.inf file to the local drive and resume installation.

 “This port is currently in use” is displayed.

The driver has been either opened and is printing a job or is in use by another printer.
 Check that all print jobs have been completed.
 Quit all applications.
 Change the port of the driver.

 “Problem with the current printer setup” is displayed.

The driver has not been configured properly since the installation was not completed correctly.
Delete the driver. Then reattempt to download it from the Client Utilities/User Documentation DVD or the equipment.

 “Could not connect to the MFP device” is displayed.

 Communication between the N/W-Fax driver and the equipment has failed.
Check that the equipment is operating. If not, turn ON the power of the equipment.
 Connect the N/W-Fax driver with the equipment through TopAccess.

QUESTIONS FOR CLIENT SOFTWARE

If the connection fails, reboot the client computer and the equipment.

 The result of the fax job is not listed in the Send field of the [Log] tab.
From [Job Status] on the touch panel of the equipment, select [Fax] and search for the job with “Invalid” indicated in
the Status field. If there is the job, select it and press [Send] to resend it.

 Fax transmission has failed if a cover sheet is attached.

Set the file name of the printer driver in 30 letters or less.
If a fax job is sent with a cover sheet added from Microsoft Excel from the N/W-Fax driver with the IPP port specified
while a printer driver whose file name consists of 54 letters or more is specified for the default printer, no cover sheet
is outputted and an XL error occurs.

 Log-in using client software has failed.

Ask your administrator.
Since the user name and password registered in the client software are used for authentication in the case of
automatic log-in, the log-in screen may not be displayed.

 Printing can be made even with an incorrect user name and password.
Install the client software with the latest version.
If the client software version is earlier than the system one in the equipment, printing may be performed even when
an incorrect user name and password are entered.

Questions for Client Software 45

7.QUESTIONS FOR CLIENT SOFTWARE

46 Questions for Client Software

8. QUESTIONS FOR NETWORK
 Questions for Network
0.

 The equipment cannot be located in the network.

Improper settings may cause problems in locating the equipment in the network. Take the appropriate actions by
following the checklist below.
If the problem still persists, contact your service representative.
No. Check... Yes No Corrective Action
1 Check the protocol settings by printing Next → Specify the proper protocol.
out the NIC Configuration Page from the Step
Home screen > [User Functions -User-] > ↓
[Admin] tab > [List/Report] > [List] > [NIC
Configuration Page].
Are the protocol settings correct?
2 Print out the Function List from the Home Next → Specify the proper protocol if required.
screen > [User Functions -User-] > [Admin] Step Once you have located the equipment,
tab > [List/Report] > [List] > [Function]. ↓ configure the port that it is mapped
Make sure that there are not any correctly to the device.
discrepancies or inconsistencies between
the current network settings and your
network environment. Change the
network settings, if necessary.
Use the Find Computer utility from your
Windows computer to locate the printer
name of the equipment. Can you find the
equipment?
3 Can you locate other computers Next → Check the network settings on the client
connected to the same network? Step computer to make sure that they are
↓ compatible with the network settings on
the equipment.
4 Check the link LED activity on the hub Next → Contact your service representative.
and/or network of the equipment and the Step
computer. Do the hardware components ↓
appear to be functioning properly?
5 Confirm whether the Ethernet cable is Next → If “Link not detected” is displayed on the
normal. Step Ethernet setting screen, a contact failure
Does the current Ethernet speed appear ↓ or disconnection may occur in the cable.
on the Ethernet setting screen ([User In this case, check the cable and replace it
Functions -User-] > [Admin] tab > with a new one, if required.
[Network] > [Ethernet])?
6 Make sure that the printer name for the End → Specify the NetBIOS name of the
equipment is unique. In addition to this, equipment correctly.
verify that the WINS and/or DNS server If the network environment is using
database are not causing potential complex subnet, the IP address used in
naming conflicts with the network the equipment should be within the range
settings on the equipment. If necessary, of valid addresses.
change the network settings on the
equipment. After the communication
comes back online, can you see the
equipment in the network?

48 Questions for Network

8.QUESTIONS FOR NETWORK

 The equipment cannot be located with Local Discovery.

When the TWAIN driver, File Downloader, AddressBook Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax
driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is the
limitations of the protocols supported by the computer. Take the appropriate actions by following the checklist
below.
No. Check... Yes No Corrective Action
1 Is SNMP enabled on the equipment? Next → Enable the SNMP (MIB).
Step
↓
2 Are the SNMP setting of the equipment Next → SNMP V1/V2: Check if the community
and that of the software the same? Step names of the equipment and the software
↓ are the same.
SNMP V3: Check if each item of the SNMP
setting of the equipment and the software
is the same.
3 Confirm that the protocol suite installed in Next → See the vendor’s website for information
the client computer has been updated Step about product updates and technical
with the latest software for the given ↓ supports.
operating system. If your network only
supports the IPX/SPX protocol, make sure
that the most current version of Novell
Client software is installed.

QUESTIONS FOR NETWORK

4 Print out the NIC Configuration Page from Next → Specify the proper protocol.
the Home screen > [User Functions -User-] Step Change the protocol settings from
> [Admin] tab > [List/Report] > [List] > [NIC ↓ TopAccess, if necessary. Then reboot the
Configuration Page]. Does the equipment equipment for the changes to take effect.
support the same protocol as the Repeat step 2. Check that the equipment
network? can be located.
5 Check the NIC Configuration Page. Are the Next → Specify the TCP/IP correctly.
IP address and subnet mask settings Step
correct? ↓
6 Check that the router is not filtering out End → Adjust the router settings.
the equipment packets. Is the router
processing equipment packets correctly?

Questions for Network 49

8.QUESTIONS FOR NETWORK

 The equipment does not respond to a ping command.

When this has occurred, take the appropriate actions by following the checklist below.
No. Check... Yes No Corrective Action
1 Confirm that the TCP/IP protocol suite is Next → Refer to the networking section of your
installed in the client computer. Step operating system documentation.
↓
2 From the Home screen > [User Functions - Next → Enter the correct TCP/IP settings.
User-] > [Admin] tab > [List/Report] > [List] Step Reboot the equipment. Print out the NIC
> [NIC Configuration Page], check that the ↓ Configuration Page and check the TCP/IP
TCP/IP settings are correct. Is the IP settings.
address entered and is it valid? Are the
Gateway and Subnet settings correct?
3 Execute the ping command to the End Next
equipment again. Does the equipment Step
respond to the ping command? ↓
4 Execute the ping command to the Next → Ask your network administrator to assign
equipment from another computer on the Step a valid IP address to the equipment.
same network. If there is no response, an ↓
out-of-range or invalid IP address may be
assigned to the equipment.
5 Is it possible to execute the ping End → Check that the Gateway and Subnet
command to the equipment from another settings of the protocol setting in the
computer on the same network? computer are correct.

 The touch panel has locked or a network shutdown has occurred after the LDAP search
has been performed.
When this has occurred, take the appropriate actions by following the checklist below. If the problem still persists,
contact your service representative.
No. Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next → Check that the LDAP server is correctly
Step running.
↓
2 Is the LDAP server setting specified End → Specify the LDAP server setting correctly.
correctly? The password is displayed by hidden
symbols. Reenter the correct password.

50 Questions for Network

8.QUESTIONS FOR NETWORK

 LDAP authentication takes a long time.

When log-in from the touch panel is not possible due to this, take the appropriate actions by following the checklist
below. If the problem still persists, contact your service representative.
No. Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next → Check that the LDAP server is correctly
Step running.
↓
2 Is the LDAP server setting specified End → Specify the LDAP server setting correctly.
correctly? The password is displayed by hidden
symbols. Reenter the correct password.

 SMB printing in a Windows operating system environment has failed.

Take the appropriate actions by following the checklist below. If the problem still persists, contact your service
representative.
No. Check... Yes No Corrective Action
1 Are the IP address properties specified Next → Specify the IP address correctly.
correctly? Step
↓
2 Is the unique name given to the Microsoft Next → Specify the computer name correctly.
computer? Step

QUESTIONS FOR NETWORK

↓
3 Is the workgroup name valid and entered Next → Specify the workgroup correctly.
correctly? Step
↓
4 Is LLMNR enabled? Next → Enable LLMNR.
Step
↓
5 When IPv4 is supported: Is the WINS server Next → When IPv4 is supported: Set the WINS
address set correctly? Step server address correctly. Alternatively,
↓ enter “0.0.0.0” for the WINS server address
to disable the WINS service.
6 When IPv4 is supported: If the client Next → When IPv4 is supported: Configure the
computers are located in different Step WINS server and enable the WINS service
segments, is the WINS service provided ↓ on the equipment to allow users access
correctly? from a different segment.
Check the equipment by means of the
network computer.
7 Is the proper printer driver installed? Next → Install the proper printer driver.
Step
↓
8 Is the port name of the printer driver End → Specify the correct port name and check
valid? that printing can be performed by means
of the equipment.

Questions for Network 51

8.QUESTIONS FOR NETWORK

 Raw TCP or LPR print in a Windows operating system environment has failed.
Take the appropriate actions by following the checklist below. If the problem still persists, contact your service
representative.
No. Check... Yes No Corrective Action
1 Are the IP address properties specified Next → Specify the IP address correctly.
correctly? Step
↓
2 Is Raw TCP print specified correctly? Next → Specify the Raw TCP print service correctly
Step on TopAccess.
↓
3 Is LPR/LPD print specified correctly? Next → Specify the LPD print service correctly on
Step TopAccess.
↓
4 Is the proper printer driver installed? Next → Install the proper printer driver.
Step
↓
5 Is the Raw TCP or the LPR port configured End → Specify the correct port number on
with the correct IP address? TopAccess and check that printing can be
performed by means of the equipment.

 IPP printing in a Windows operating system environment has failed.

Take the appropriate actions by following the checklist below. If the problem still persists, contact your service
representative.
No. Check... Yes No Corrective Action
1 Are the IP address properties specified Next → Specify the IP address correctly.
correctly? Step
↓
2 Is the HTTP server on the equipment Next → Enable the HTTP server in the HTTP
enabled? Step Network Service.
↓
3 Is IPP print specified correctly? Next → Specify the IPP print service correctly on
Step TopAccess.
↓
4 Is the proper printer driver installed? Next → Install the proper printer driver.
Step
↓
5 Is the IPP port configured with the correct End → Specify the correct port number on
URL? TopAccess and check that printing can be
performed by means of the equipment.

52 Questions for Network

8.QUESTIONS FOR NETWORK

 Novell printing in a NetWare environment has failed.

Take the appropriate actions by following the checklist below. If the problem still persists, contact your service
representative.
No. Check... Yes No Corrective Action
1 Is NetWare connection configured in the Next → Specify NetWare network settings
equipment? Step correctly.
↓
2 Is a printer driver for the Novell iPrint Next → Install iPrint Client and download the
printing installed properly? Step printer driver from the NetWare print
↓ server. For details, see the reference
below:
Installation - INSTALLING PRINTER
DRIVERS FOR WINDOWS - Other
Installations - Novell iPrint
3 Are the settings of the IP address and the End → Specify the correct IP address and the port
port for the printers created by a server number. Check that printing can be
correct? performed by means of the equipment.

 Printing in a Mac OS environment has failed.

Take the appropriate actions by following the checklist below. If the problem still persists, contact your service
representative.

QUESTIONS FOR NETWORK

No. Check... Yes No Corrective Action
1 Are the IP address properties specified Next → Specify the IP address correctly.
correctly? Step
↓
2 Can any other network devices be Next → Refer to the network related documents
accessed from a Mac OS computer? Step for your Mac OS computer or contact your
↓ Apple support center.
3 Can printing be carried out by any other End → Refer to the network related documents
Mac OS computer to the equipment? If it is for your Mac OS computer or contact your
possible, compare the settings to Apple support center.
determine which need to be changed to
support print from the equipment.

Questions for Network 53

8.QUESTIONS FOR NETWORK

 Printing in a UNIX/Linux environment has failed.

Take the appropriate actions by following the checklist below. If the problem still persists, contact your service
representative.
No. Check... Yes No Corrective Action
1 Are the IP address properties specified Next → Specify the IP address correctly.
correctly? Step
↓
2 Is LPR/LPD print specified correctly? Next → Specify the LPD print service correctly on
Step TopAccess.
↓
3 Has the installation of the UNIX/Linux Next → Reinstall the UNIX/Linux filters.
filters succeeded? Step
↓
4 Has the print queue been created and Next → Recreate the print queue.
configured properly? Step
↓
5 Can printing be carried out to the Next → Specify the UNIX/Linux access of the
equipment using LPD as the root? Step equipment to enable other users to
↓ perform printing from Bourne shell. For
more detailed information, refer to the
UNIX/Linux document.
6 Is it possible to execute the ping Next → Execute the ping command from another
command to the equipment from your Step server remotely. If the equipment can be
computer? ↓ located from the server, check whether or
not the segments between the equipment
and the current network match.
7 Is LP Daemon functioning? End → Reload Daemon or restart the system.
Then check that printing can be
performed by means of the equipment.

54 Questions for Network

8.QUESTIONS FOR NETWORK

 Wireless LAN connection cannot be established.

Shut down the equipment by pressing the [POWER] button. Then reboot the equipment by pressing the [POWER]
button again. If this problem still persists, check the following items.
Check... Corrective Action
The user certificate (client certificate and CA Issue a user certificate whose valid period has been changed.
certificate) installed in the client computer is
invalid.
The wireless LAN setting is disabled. Enable the wireless LAN setting.
The access point connection has failed. Refer to the manual for the wireless LAN access point in use and
specify the settings correctly.
The wireless LAN connection cannot be The SSID or WEP encryption key entered may be incorrect.
established even if [WEP] or [None] is selected in Modify the wireless LAN connection settings.
[Security] of the infrastructure mode and
“connected” is indicated for the wireless LAN
connection status on the touch panel screen.
The equipment is connected to the access point Specify the TKIP and AES for the encryption mode of the
with TKIP specified for the encryption mode. equipment.
The equipment is connected to the access point Specify the WPA/WPA2 Enterprise for the authentication mode
with WPA specified for the authentication mode. of the equipment.
The equipment is connected to the access point Specify the WPA/WPA2 Personal for the authentication mode of

QUESTIONS FOR NETWORK

with WPAPSK specified for the authentication the equipment.
mode.
The infrastructure mode and Wi-Fi Direct are Configure the same settings with the operation channel for both
used together. the wireless access point at the connection destination of the
infrastructure mode and the group owner of Wi-Fi Direct.
WPA/WPA2 Enterprise, WPA2 Enterprise, WPA3 Check that the RADIUS server supports TLS1.2 (Windows Server
Enterprise or WPA3 Enterprise 192-bit Security is 2016 or later, hostapd Integrated EAP Server).
used for the authentication.
WPA3 is used for the authentication mode. Check which is set for the access point; WPA3 Enterprise or
WPA3 Enterprise 192-bit Security.

Questions for Network 55

8.QUESTIONS FOR NETWORK

56 Questions for Network

9. QUESTIONS FOR ERROR MESSAGES
 Questions for Error Messages
0.

 “Close *** cover” is displayed.

The cover indicated by *** is open. Check the cover on the touch panel and close it.

 “Misfeed in ***” is displayed.

Paper misfeed has occurred inside the equipment. Remove the misfed paper following the guidance displayed on the
touch panel.

 “Install new *** toner cartridge” is displayed.

No toner is left. (For color models, “***” indicates the applicable color.) (The colors are shown abbreviated when two
or more toners are running out: Y: yellow, M: magenta, C: cyan, K: black)
Check the color indication on the touch panel and replace the toner cartridge. (For color models, e-STUDIO5528A and
e-STUDIO6528A, about another 50 sheets can be printed after this message appears. The number varies depending on
the conditions of printing.)

 “*** toner not recognized Check the toner cartridge” is displayed.

This may occur due to the following causes. Check them and take the appropriate actions. (For color models, “***”
indicates the applicable color.)
The toner cartridge indicated by *** is not Install the toner cartridge correctly. For details, see the
installed at all or improperly so. reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE -
Replacing a Toner Cartridge
The terminal of the toner cartridge is stained. Clean the terminal with a soft cloth.
The recommended toner cartridge is not being Use the recommended toner cartridge.
used.

 “Check paper size setting on control panel for drawer N. Check the direction or size of
the paper.” is displayed.
Paper misfeed has occurred because of the mismatch between the paper size placed in drawer N and the size
registered for the drawer N in the equipment. Just removing the misfed paper does not prevent another paper from
being misfed. Take the appropriate actions by following the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Clearing a Paper Misfeed - Clearing paper
misfeeds caused by a wrong paper size setting

 “Wait (performing self-check)” is displayed.

The equipment is undergoing maintenance to keep its imaging quality. Wait until the adjustment is completed and
the message disappears.

 “Adjusting. Wait until printing resumed.” is displayed.

The equipment is going through an adjustment which is necessary to maintain the temperature and image quality.
This message may continue being displayed for approx. 2 minutes. Wait until the adjustment is completed and the
message disappears.

 “Time for cleaning. Open the front cover and follow the guidance.” is displayed.
The main charger, LED print head or slit glass needs cleaning. Clean the main charger, LED print head and slit glass
following the guidance displayed on the touch panel.
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Cleaning the Inside of the Equipment

58 Questions for Error Messages

9.QUESTIONS FOR ERROR MESSAGES

 “Check the original and set it again.” is displayed.

This may occur due to the following causes. Check them and take the appropriate actions.
 The original is misfed inside of the ADF.
Remove the misfed original following the guidance on the touch panel.
 The direction or the size of the original placed on the ADF is incorrect.
Check the direction and the size of the original and then replace it on the ADF. Then reattempt the operation.

 “Change direction of original” is displayed.

The direction of the original placed on the original glass is incorrect. Change the direction of the original by 90 degrees
and place it on the original glass.

 “Change from this mode Count over, cannot store anymore.” is displayed
The number of originals to be scanned has exceeded the limit specified with the department or user code during
scanning. For details of setting the limit for the number of copies, ask your administrator.

 “*** Ready(*** toner not recognized) Check the toner cartridge” is displayed.
This may occur due to the following causes. Check them and take the appropriate actions. (For color models, “***”
indicates the applicable color.)
The toner cartridge indicated by *** is not Install the toner cartridge correctly. For details, see the
installed at all or improperly so. reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE -
Replacing a Toner Cartridge
The terminal of the toner cartridge is stained. Clean the terminal with a soft cloth.

QUESTIONS FOR ERROR MESSAGES

The recommended toner cartridge is not being Use the recommended toner cartridge.
used.

 “Ready (saddle stitch tray full)” is displayed.

The saddle stitch tray of the finisher is full of paper. Remove the paper from the saddle stitch tray of the finisher.

 “Ready (check saddle stitch stapler)” is displayed.

Staples in the stapler of the saddle stitch unit have almost run out or have actually done so. ***** Replace the staple
case of the saddle stitch unit if stapling is not performed for an output document even though the stapling function
has been selected. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Refilling With Staples - Saddle Stitch unit

 “Ready (Check Stapler)” is displayed.

A staple jam has occurred in the stapler of the finisher. Alternatively, the staple sheet has not been fed sufficiently.
Remove the top staple sheet. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Clearing a Staple Jam - Finisher

 “Ready (Check Stapler)” is displayed.

Staples in the stapler of the finisher have almost run out or have actually done so. ***** Replace the staple case of the
finisher if stapling is not performed for an output document even though the stapling function has been selected. For
details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Refilling With Staples - Finisher

 “Ready (hole punch dust bin is full)” is displayed.

The dust bin of the Hole Punch Unit is full. Remove the paper punchings. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Cleaning the Hole Punch Dust Bin

Questions for Error Messages 59

9.QUESTIONS FOR ERROR MESSAGES

 “Ready (finisher full)” is displayed.

The receiving tray of the finisher is full of paper. Remove the paper from the receiving tray of the finisher.

 “Ready (inner tray full)” is displayed.

The exit tray of the equipment is full of paper. Remove the paper from the exit tray of the equipment.

 “Cannot copy Check department counter” is displayed.

The number of originals to be scanned has exceeded the limit specified with the department code during scanning.
For details of setting the limit for the number of copies, ask your administrator.

 “Add paper” is displayed.

No paper is left in a drawer or on the bypass tray. Set paper in the drawer or on the bypass tray. The touch panel
indicates which drawer or the bypass tray has no paper. For details on how to set paper, see the references below:
Preparation of Paper - LOADING PAPER - Loading Paper in Drawers
Preparation of Paper - LOADING PAPER - Loading Paper on the Bypass Tray

 “Call For Service” is displayed.

Adjusting by a service technician is required. Contact your service representative. Provide the error code (C***)
displayed on the right side of the touch panel at that time.

Never attempt to repair, disassemble or modify the equipment by yourself.

You could cause a fire or get an electric shock. In such a case, contact your service representative.

 “Examine stapler in the saddle stitch unit.” is displayed.

A staple jam has occurred in the stapler of the saddle stitch unit. Remove the jammed staples. For details, see the
reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Clearing a Staple Jam - Saddle Stitch unit

 “Check staple cartridge in the saddle stitch unit.” is displayed.

Staples in the stapler of the saddle stitch unit have almost run out or have actually done so. ***** Replace the staple
case of the saddle stitch unit if stapling is not performed for an output document even though the stapling function
has been selected. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Refilling With Staples - Saddle Stitch unit

 “Check staple cartridge” is displayed.

Staples in the stapler of the finisher have almost run out or have actually done so. ***** Replace the staple case of the
finisher if stapling is not performed for an output document even though the stapling function has been selected. For
details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Refilling With Staples - Finisher

 “Examine stapler.” is displayed.

A staple jam has occurred in the stapler of the finisher. Remove the jammed staples. For details, see the reference
below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Clearing a Staple Jam - Finisher

 “Saving Energy - Press ENERGY SAVER Button.” is displayed.

The equipment has entered into the energy saving mode since it has not been used for a certain time. Press the
[ENERGY SAVER] button to clear the energy saving mode.

60 Questions for Error Messages

9.QUESTIONS FOR ERROR MESSAGES

 “Change drawer to correct paper size” is displayed.

This may occur due to the following causes. Check them and take the appropriate actions.
 No paper suitable for the original is set.
Set the paper suitable for the original in the drawer.
 The size of the original is not detected correctly because the original is sent from the ADF at a skew.
Replace the original while aligning the side guides of the ADF to its width so that it will be placed straight.

 “Time for periodic maintenance” is displayed.

Inspection and maintenance by a service technician are required. Contact your service representative.

 “Power failure” is displayed.

A job was interrupted by a power failure or some other reason. The print or fax job may be incomplete. Press [Job
Status] to check whether any jobs are unfinished. To clear the messages, press the [FUNCTION CLEAR] button twice.

 “Erasing data” is displayed.

The Data Overwrite Enabler is clearing the data. This message is displayed if the Data Overwrite Enabler is installed.
The equipment can be operated while the message is being displayed.

 “Check paper size setting on control panel for Bypass. Check the direction or size of the
paper.” is displayed.
Paper misfeed has occurred because of the mismatch between the paper size placed in the bypass tray and the size
registered for the bypass tray in the equipment. Just removing the misfed paper does not prevent another paper from
being misfed. Take the appropriate actions by following the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Clearing a Paper Misfeed - Clearing paper

QUESTIONS FOR ERROR MESSAGES

misfeeds caused by a wrong paper size setting

 “Misfeed in bypass.” is displayed.

The paper placed on the bypass tray misfed. Remove the misfed paper. Then place the paper again.

 “Check the direction or size of the paper on the bypass tray and press START” is
displayed.
This may occur due to the following causes. Check them and take the appropriate actions.
 The direction or the size of the paper placed on the bypass tray is incorrect.
Check the direction and the size of the paper and then replace it on the bypass tray.
 The side guides of the bypass tray do not match the paper length.
Align the side guides of the bypass tray to the paper length.

 “Reboot the machine.” is displayed.

A system-related error has occurred. Press the [POWER] button and then [Restart] on the touch panel.

Questions for Error Messages 61

9.QUESTIONS FOR ERROR MESSAGES

 “Toner near empty. (***)” is displayed.

Toner is running out. (For color models, “***” indicates the applicable color.) (The colors are shown abbreviated when
two or more toners are running out: Y: yellow, M: magenta, C: cyan, K: black)
Some toner is still left in the toner cartridge while this message is being displayed. You do not have to replace the
toner cartridge yet. Check the color of the toner on the touch panel and prepare the toner cartridge. (Depending on
the copying conditions, this message may not appear even when the toner cartridge is near empty.)

 Replace the toner cartridge after the toner has completely run out. “Install new *** toner cartridge” is displayed at
that time.
 Printing in the black mode is available even if the other colors have run out. Neither printing in the color nor black
mode can be done when the black toner has run out.
 Depending on the destination, this message may not be displayed on the screen.

 “Replace the waste toner box” is displayed.

The waste toner box is full. Replace the waste toner box following the guidance displayed on the touch panel.

 “Please empty hole punch waste” is displayed.

The dust bin of the Hole Punch Unit is full. Remove the paper punchings. For details, see the reference below:
Troubleshooting - TROUBLESHOOTING FOR THE HARDWARE - Cleaning the Hole Punch Dust Bin

 “This original is copy protected” is displayed.

An attempt is made to copy a prohibited original. This original cannot be copied.

 “DEPARTMENT Quota exceeded. Contact the administrator.” is displayed.

The copying, printing or scanning quota to the department has reached “0”. For details of setting the quota, ask your
administrator.

 “Check under the finisher tray and reboot the machine.” is displayed.
An obstruction is placed under the tray of the Finisher. Remove the obstruction under the tray of the Finisher and
reboot the equipment.

 “Not enough Work Space to store originals Will you print out stored originals?” is
displayed.
The internal memory available ran out during scanning. To print out the data for the originals stored (scanned) until
the message appeared, press [Yes] on the touch panel. To delete the stored data, press [No].

 “User quota exceeded. Contact the administrator.” is displayed.

The copying, printing or scanning quota to the user has reached “0”. For details of setting the quota, ask your
administrator.

 “User and Department Quota exceeded. Contact the administrator.” is displayed.

The copying, printing or scanning quota to the user has reached “0”. For details of setting the quota, ask your
administrator.

 “The number of originals exceeds the limits. The scanned data will be deleted.” is
displayed
The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning. (When the magazine
sort or page number function is used) Reduce the number of originals to be scanned and reattempt the operation.

62 Questions for Error Messages

9.QUESTIONS FOR ERROR MESSAGES

 “The number of originals exceeds the limits. Will you copy stored originals?” is
displayed.
The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning. To print out the data for
the originals stored (scanned) until the message appeared, press [Yes] on the touch panel. To delete the stored data,
press [No].

 “Cannot print due to resource shortage” is displayed.

Large amounts of jobs have remained. Delete unnecessary jobs in progress or during interrupting. Then reattempt the
operation.

 “Storage device self test is processing” is displayed.

The status of the internal storage device is being checked. The response of both the control panel operation and job
execution may become slower during the display of this message.

 “Exchange of the storage device is required. Please contact service.” is displayed.

Due to the malfunction in the internal storage device, its replacement is required. Contact your service representative.

 “Back up the storage device data” is displayed.

Although the internal storage device is being worked properly, periodical backup of the data in it is recommended just
in case. Back up the data by means of [Data Backup/ Restore] in the Admin menu of the User Functions menu. For
details, see the reference below:
User Functions - SETTING ITEMS (Admin) - General - Setting the data backup and restore

 “LAN cable is not detected” is displayed.

QUESTIONS FOR ERROR MESSAGES

The LAN cable connection is not detected. Check the following items.
 The LAN cable is connected to the equipment.
 There is no damage on the connector of the LAN cable.
 The LAN cable is open circuited.
 The LAN cable is connected to the HUB or there is no damage to the connector.
 The power is turned ON for the HUB to which the LAN cable is connected.
 The settings of the communication speed and the Ethernet method for the equipment and the HUB are aligned.

 “Service in progress. Please do not turn off” is displayed.

Do not turn the power off while this message is displayed since the status of the equipment is being checked and its
result is being notified to the service system. After checking of the status has been completed, the equipment will be
rebooted automatically if necessary. The equipment can be used normally after the message has disappeared or the
equipment is rebooted. The status will be indicated by the 2-digit number after the message. This is not a
malfunction.

 “TRU box needs to be replaced. (Please make a service call.)” is displayed.

Replacing by a service technician is required. Contact your service representative.

 “Prepare new waste toner box.” is displayed.

The waste toner box is nearly full. Prepare a new waste toner box.

 “Time for developer(*) maintenance.” is displayed.

Little developer material remains. “*” indicates the color of the developer. (The colors are shown abbreviated: Y:
yellow, M: magenta, C: cyan, K: black)
Contact your service representative.

Questions for Error Messages 63

9.QUESTIONS FOR ERROR MESSAGES

 “Confirm waste toner box is attached and close waste toner box cover.” is displayed.
The waste toner box is not securely attached. Alternatively, the waste toner box cover is open. Confirm the waste
toner box is securely mounted and close the waste toner box cover.

 “*** toner cartridge was replaced before empty. Please reinsert cartridge. And use
until empty.” is displayed.
The toner cartridge was replaced before the toner in it has been used up completely. (For color models, “***”
indicates the applicable color.) (The colors are shown abbreviated when two or more toners are running out: Y:
yellow, M: magenta, C: cyan, K: black)
Reinstall the removed toner cartridge. If you do not have it, ask your service technician.

 “Invalid data.” is displayed.

This may occur due to the following causes. Check them and take the appropriate actions.
 The selected file is not the clone file. Select the clone file again and press [Install].
 The clone file is corrupted. Use a recreated clone file. Alternatively, copy the original clone file into a USB storage
device and reattempt the operation.
 The recognition of the USB storage device is poor or it is broken. Replace the USB storage device with a new one
and reattempt the operation.

 “Failed to import the file - Invalid file format” is displayed.

This will be displayed when the copied file is broken due to a cut in communication while it is being uploaded in
TopAccess. Wait for a while and reattempt the communication. Alternatively, check the connection environment of
this equipment and your client computer, reboot the equipment and reattempt the communication.

64 Questions for Error Messages

10. QUESTIONS FOR ERROR CODES
 Questions for Error Codes
0.

 Error codes on print jobs

Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of
TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of
an error you might encounter. It is recommended to take a memo of the displayed error code when you need to
contact your service representative.

The error codes are also shown on the [Log] screen of the touch panel. See the following list when you find an error
code on the touch panel. If the error code displayed is not in it, contact your service representative.

Error code Description Corrective action

4011 Job canceled The job has been canceled by a user.
4012 Auto deletion of expired job Expired job (Period of time to save, Private, Hold, Proof,
invalid Jobs, Multi Station Print, Print job in [Skipped]
status) has been deleted automatically.
4021 Power failure Check whether the power cable is connected properly and
is inserted securely. Then resend the job.
4031 Internal storage device full error Delete unnecessary private print jobs and invalid
department print jobs. Then reattempt the operation.
4032 Too many jobs registered The number of registered jobs for Multi Station Print has
exceeded the upper limit. Reduce the jobs.
4033 Network setting error The Multi Station Print job cannot be registered. Fix the
settings for Multi Station Print.
4041 User authentication error The user performing the printing has not been
authenticated or registered. Perform user authentication
or user registration.
4042 Department code authentication error Check the information about the department code
registered in the equipment.
4043 Project code authentication error Check the information about the project code registered in
the equipment.
4045 There is something wrong with the Ask your LDAP server administrator.
connection with the LDAP server or its
authority setting.
4111 The number of prints has become “0” The quota of prints specified in the department and user
management has become “0” at the same time. Set the
quota again or perform initialization.
4112 The number of prints has become “0” The quota of prints specified in the user management has
become “0”. Set the quota again or perform initialization.
4113 The number of prints has become “0” The quota of prints specified in the department
management has become “0”. Perform initialization.
4121 Job cancellation due to the external 1. Put in a coin or insert a card and then perform printing
counter error again. Alternatively, contact your administrator.
2. Connect the key counter and the perform printing again.
3. Clear the Schedule Print setting and perform printing
again.
4211 Printing data storing limitation error Printing with the data being stored temporarily in an
internal storage device, such as Proof Print, Private Print
and Scheduled Print, cannot be performed. Use normal
printing.

66 Questions for Error Codes

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

4212 e-Filing storing limitation error When any of the settings below is configured in the
[Printing Preferences] dialog box in the printer driver,
printing with the data being stored in an internal storage
device such as Print and e-Filing or printing and then
storing the data in an internal storage device such as Print
to e-Filing cannot be performed.
Use normal printing such as Hold Print or Multi Station
Print.
 [Store to e-Filing] is selected in the [Print Job] box. Then
the [Print] check box is selected in the [Storing to e-
Filing] dialog box displayed by clicking [...] next to the
[Print Job] box.
 [Multiple Job Type] is selected in the [Print Job] box.
Then the [Storing to e-Filing] check box is selected in the
[Multiple Job Type] dialog box displayed by clicking [...]
next to the [Print Job] box.
4213 File storing limitation error The file storing function is set to “disabled”. Check the
setting of the equipment.
4214 Fax/iFax transmission failure The Fax/iFax transmission or N/W-Fax/iFax function is set
to “disabled”. Check the setting of the equipment.
4221 Private-print-only error The setting has been set so that printing other than Private
printing is not available. Perform Private printing.
Email direct printing cannot be performed since Private
printing is not selectable for it.
4222 Hold-print-only error Email direct printing cannot be performed since Hold

QUESTIONS FOR ERROR CODES

printing is not selectable for it.
4223 Private-print-only/Hold-print-only Email direct printing cannot be performed since Private
error printing and Hold printing are not selectable for it.
4243 No license error Install the license for Multi Station Print.
4244 Function disabled error Enable the Multi Station Print function with TopAccess.
4245 OCR function is not enabled Install the OCR license.
4311 No authority to execute a job For details, ask your administrator.
4312 Not authorized to store a file For details, ask your administrator.
4313 Not authorized to store in e-Filing For details, ask your administrator.
4314 Not authorized to send a Fax/iFax For details, ask your administrator.
4321 Not authorized to perform printing in For details, ask your administrator.
the specified setting
4411 Image data generation failure Reattempt printing or use another printer driver (PS3,
Universal). In case of Direct printing, check that the file to
be printed is not broken (e.g.: The file can be opened on a
client computer) or check that the file format is supported.
4412 Double-sign encoding error This has occurred because the PDF file is encrypted in
unsupported script. Printing the file in this function is
impossible.

Questions for Error Codes 67

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

4511 Connection timeout Printing has failed since the transmission of the print data
stopped during the communication with a client computer
or the connection from a client computer has not been cut.
Check that the Ethernet cable is connected properly.
In addition, check that the Ethernet settings in the
equipment are the same as those for the hub connected to
the equipment. Then reattempt the communication.
4521 Reach the max number of connections Printing has failed since the numbers of the connection
have reached the maximum.
Wait for a while and reattempt the communication.
If the error still persists, contact your service
representative.
4522 Registered print job number reached The job reception is limited since the printing jobs under
to limit at data reception processing have become full.
1. Wait until the printing of jobs under processing and
waiting is finished and then reattempt the operation.
2. Delete unnecessary private print jobs and invalid
department print jobs. Then reattempt the operation.
4523 Internal storage device full at data The job reception is limited since there is not enough
reception space in the internal storage device. Delete unnecessary
private printing jobs and those with no department codes
in the internal storage device and then perform the job.
4611 Font download failure The font cannot be registered since the available number
of fonts has exceeded. Delete at least one font.
4612 Font download failure The font cannot be registered since there is no space in an
internal storage device. Delete at least one font.
4613 Font download failure The font cannot be registered since an error has occurred.
Perform downloading again or regenerate the font data
first.
4621 Downloaded font deletion failure Check whether or not the font to be deleted has been
registered.
4721 Connection error of Multi Station Print Contact your service representative.
(Invalid combination of the ROM
version)
4731 Multi Station Print Job List corruption Jobs were removed since an abnormality has occurred in
error the Multi Station Print job list. Register the removed jobs
again.
4F10 Print failure Perform the printing again. If the error still persists, turn
the power OFF and then back ON. Then reattempt the
operation. If the error still persists, contact your service
representative.

68 Questions for Error Codes

10.QUESTIONS FOR ERROR CODES

 Error codes on transmission and reception

Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of
TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of
an error you might encounter. It is recommended to take a memo of the displayed error code when you need to
contact your service representative.

The error codes are also shown on the [Log] screen of the touch panel. See the following list when you find an error
code on the touch panel. If the error code displayed is not in it, contact your service representative.

Error code Description Corrective action

0012 Original misfeed Remove the misfed original.
0013 Door open Firmly close the open doors.
0020 Power failure Check the power interruption report.
0030 Transmission is canceled (The Remove the misfed original.
transmission was terminated due to a
job cancellation requested by a user or
a paper jam during Direct
Transmission.)
0033 Polling Error Contact the sender to check if there is a polling job.
0042 Memory full Check that there is sufficient space in the memory and
reattempt the communication.
0050 Line busy Reattempt the communication.
0051 Fax line cable disconnected Check that the fax line cable is connected properly.
To clear the messages, press the [FUNCTION CLEAR]
button twice.

QUESTIONS FOR ERROR CODES

0040, 0052, Signal Error or Line Condition Error Reattempt the communication.
00B0-00B7,
00C0-00C4,
00C6, 00C7,
00C8, 00D0-
00DA
00C5 Oversized original reception error The size of a received job exceeds the length limit. Ask the
sender to transmit a shorter one.
00E08 Internal storage device error Reattempt the communication. If the error still persists,
contact your service representative.
00F0-00F4 Hardware/Software failure Reattempt the communication. If the error still persists,
contact your service representative.
1C10 System access abnormality Turn the power OFF and then back ON and reattempt the
job in error. Check that the SSL/TLS and authentication
settings are specified properly in the SMTP client setting. If
the error still persists, contact your service representative.
1C11 Insufficient memory Complete any running jobs first before the job in error is
reattempted. If the error still persists, turn the power OFF
and then back ON. Then reattempt the operation.
1C12 Message reception error Turn the power OFF and then back ON and reattempt the
job in error.
1C13 Message transmission error Turn the power OFF and then back ON and reattempt the
job in error.

Questions for Error Codes 69

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

1C14 Invalid parameter If a template is being used, create it again. If the error still
persists, turn the power OFF and then back ON. Then
reattempt the operation.
1C15 Exceeding file capacity Ask your administrator to change the “Fragment Page
Size” setting or reduce the number of pages. Then
reattempt the operation.
1C30-1C33 Storage device access error Complete any running jobs first before the job in error is
reattempted. If the error still persists, turn the power OFF
and then back ON. Then reattempt the operation.
1C40 Image conversion abnormality Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.
1C60 Failed to process your job. Insufficient Reduce the number of pages of the job in error and
Storage space. reattempt the operation. In addition, check whether the
server or local storage device has sufficient space in its
storage capacity.
1C61 Address Book reading failure Turn the power OFF and then back ON and reattempt the
job in error. Reset the data in the Address Book and
reattempt the operation. If the error still persists, contact
your service representative.
1C63 Terminal IP address unset Specify the IP address of the terminal.
1C64 Terminal mail address unset Specify the e-mail address of the terminal.
1C65 SMTP address unset Specify the SMTP server address.
1C66 Server time-out error Check whether the SMTP server is operating properly.
1C69 SMTP server connection error Set the login name and password of the SMTP and confirm
that the SMTP server is operating properly. In addition,
confirm that From Address of [E-mail] is set correctly.
1C6B Terminal mail address error Ask your administrator to check that the SMTP
Authentication method is correct or invalid characters are
not used in the Terminal mail address.
1C6C Destination mail address error Check that invalid characters are not used in the
Destination Email address. Specify the appropriate e-mail
address and reattempt the operation.
1C6D System error Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.
1C70 SMTP client off Enable the SMTP Client setting.
1C71 SMTP authentication error Confirm that the Authentication method, login name and
password are correct. In addition, if SSL/TLS is enabled,
make sure that the SSL/TLS setting and port number are
correctly set.
1C72 POP Before SMTP error Confirm that the POP Before SMTP settings are correct.
Moreover, confirm that the POP3 settings are proper.
1CC0 Job canceled The job has been canceled by a user.
1CC1 Power failure Check whether the power cable is connected properly and
is inserted securely. Check whether the power voltage is
stable.
3A10 MIME format error Ask the sender to resend the e-mail in the MIME1.0 format.

70 Questions for Error Codes

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

3A20 Email process error Ask the sender to resend the e-mail.
3A30 Partial Email timeout error Ask the sender to resend the e-mail or change the Partial
Wait time setting.
3A40 Invalid partial Email received Ask the sender to resend the partial e-mail in the RFC2046
format.
3A50 Internal storage device full error Ask the sender to resend the e-mail by separating it into
several e-mails. If this error occurs due to running out of
paper and too many waiting jobs being stored in the
internal storage device, add paper to activate the other
jobs.
3A70 Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email
setting. Then ask the sender to resend the e-mail.
3A80 Partial Email disabled Ask your administrator to enable the Enable Partial Email
setting. Then ask the sender to resend the e-mail.
3B10 Email format error Ask the sender to resend the e-mail.
3B20 Content-Type error Ask the sender to resend the e-mail with any of the
following conditions.
 By attaching only a TIFF-FX format file
 By attaching a PDF, JPEG or XPS format file (multiple
files attachment allowed)
 By attaching a file whose format is supported by the
equipment
3B40 Email decode error Ask the sender to resend the e-mail.

QUESTIONS FOR ERROR CODES

3C10, 3C13 TIFF analysis error Ask the sender to resend the e-mail with attached files that
are TIFF format.
3C20 TIFF compression error Ask the sender to resend the e-mail with attached TIFF files
in the MH, MR, MMR or JBIG compression.
3C30 TIFF resolution error Ask the sender to resend the e-mail with attached TIFF files
whose resolution is either 200 x 100, 200 x 200, 200 x 400,
300 x 300 or 400 x 400 dpi.
3C40 TIFF paper size error Ask the sender to resend the e-mail with attached TIFF files
that can be printed on paper available for this equipment.
3C50 Offramp transmission error Ask the sender to specify the correct fax numbers and
resend the e-mail.
3C60 Offramp security error Check that the specified fax numbers are registered in the
address book of the equipment. If not, register the fax
numbers in the address book and ask the sender to resend
the e-mail with the correct fax numbers.
3C70 Power failure Check that the job is recovered or not. If not, ask the
sender to resend the e-mail.
3C90 Offramp Fax transmission disable error Enable the Fax Send function.
3D10 Destination address error Check that the DNS and mail server settings are specified
correctly. If they are, ask the sender to confirm that the
destination address is correct.
3D20 Exceeding maximum offramp Ask the sender to specify up to 40 destinations for one
destinations offramp gateway job.

Questions for Error Codes 71

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected
correctly.
3E10 POP3 server communication error Check whether the POP3 server address is correctly set and
the POP3 server works properly. In addition, if SSL/TLS is
enabled, make sure that the SSL/TLS setting and port
number are correctly set.
3E20 POP3 server communication timeout Check whether the POP3 server works properly and the
LAN cable is connected to the server correctly.
3E30 POP3 login error Check that the POP3 user name and password are set
correctly.
3E40 POP3 login type error Check that the POP3 login type (Auto, POP3, APOP) is set
correctly.

72 Questions for Error Codes

10.QUESTIONS FOR ERROR CODES

 Error codes on scan jobs

Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of
TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of
an error you might encounter. It is recommended to take a memo of the displayed error code when you need to
contact your service representative.

The error codes are also shown on the [Log] screen of the touch panel. See the following list when you find an error
code on the touch panel. If the error code displayed is not in it, contact your service representative.

Email
Error code Description Corrective action
2C10, 2C12, Wrong job status A system error has occurred during the sending of an e-
2C13, 2C20- mail. Reattempt it. Check that the SSL/TLS and
2C22 authentication settings are specified properly in the SMTP
client setting. If the error still persists, contact your service
representative.
2C11, 2C62 Not enough memory Complete any running jobs first before the job in error is
reattempted. If the error still persists, turn the power OFF
and then back ON. Then reattempt the operation.
2C14 Invalid parameter specified If a template is being used, create it again. If the error still
persists, turn the power OFF and then back ON. Then
reattempt the operation.
2C15 Mail size exceeded limit or maximum Send the jobs by dividing them into several ones.
size
2C30-2C33 Storage device access error Complete any running jobs first before the job in error is
reattempted. If the error still persists, turn the power OFF
and then back ON. Then reattempt the operation.

QUESTIONS FOR ERROR CODES

2C40 Failed to convert image file format If this error has occurred while converting the file to a
highly compressed PDF format, reattempt the operation. If
the error still persists, use the normal PDF format. When
this error has occurred while converting the file to other
than a highly compressed PDF format, turn the power OFF
and then back ON. Then reattempt the operation. If the
error still persists, contact your service representative.
2C43 Encryption error. Failure to create a file Perform the job again. If the error still persists, turn the
power OFF and then back ON. Then reattempt the
operation.
2C44 Creating a file was not allowed Creating an unencrypted file was not allowed. Configure
the encryption settings and reattempt the job in error. To
create an unencrypted file, ask your administrator.
2C45 Failure in making meta data Check that the template setting is correct and reattempt
the job in error. If the error still persists, turn the power
OFF and then back ON. Then reattempt the job in
operation.
2C50 Executed Email sending without Have a user or a department log in and reattempt the
logging in being done by a user or operation.
department in the setting which
requires authentication
2C60 Internal storage device full failure Reduce the number of pages of the job in error and
during processing reattempt the operation. In addition, check whether the
server or local storage device has sufficient space in its
storage capacity.

Questions for Error Codes 73

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

2C61 Failure to read Address Book Turn the power OFF and then back ON and reattempt the
job in error. Reset the data in the Address Book and
reattempt the operation. If the error still persists, contact
your service representative.
2C63 Terminal IP address unset Specify the IP address of the terminal.
2C64 Terminal mail address unset Specify the e-mail address of the terminal.
2C65, 2C66, Failure to connect to SMTP server Check whether the SMTP server is operating properly or
2C69 the correct SMTP server is selected. In addition, confirm
that From Address of [E-mail] is set correctly.
2C6A Failure to send Email message Turn the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2C6B Invalid address specified in From: field Ask your administrator to check that the SMTP
Authentication method is correct or invalid characters are
not used in the Terminal mail address.
2C6C Invalid address specified in To: field Check that invalid characters are not used in the
Destination Email address. Delete any invalid characters
and reset the appropriate Destination mail address. Then
reattempt the operation.
2C70 SMTP service is not available Ask your administrator whether the SMTP service is
enabled.
2C71 SMTP authentication error Confirm that the Authentication method, login name and
password are correct. In addition, if SSL/TLS is enabled,
make sure that the SSL/TLS setting and port number are
correctly set.
2C72 POP Before SMTP error Confirm that the POP Before SMTP settings are correct.
Moreover, confirm that the POP3 settings are proper.
2CC0 Job canceled The job has been canceled by a user.
2CC1 Power failure Check whether the power cable is connected properly and
is inserted securely. Then resend the job.

Save as File
Error code Description Corrective action
2D10, 2D12, Wrong job status Turn the power OFF and then back ON and reattempt the
2D13 operation.
If the error still persists, contact your service
representative.
2D11 Not enough memory Wait for a while and reattempt the operation. If the error
still persists, turn the power OFF and then back ON. Then
reattempt the job in operation.
2D14 Invalid parameter specified If a template is being used, create it again. If the error still
persists, turn the power OFF and then back ON. Then
reattempt the operation.
2D15 Exceeding maximum file capacity Divide the file into several ones or reattempt the job in a
single-page format.

74 Questions for Error Codes

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

2D30 Failure to create directory Check that the access privilege to the storage directory is
writable and also that the disk in the directory has enough
space. Then reattempt the job in error.
If more than one job is performed simultaneously, the
error may occur because the storage device temporarily
runs out of space. I Wait for a while and reattempt the
operation. If the error still persists, turn the power OFF and
then back ON. Then reattempt the job in operation.
2D31, 2D33 Failure to create file Check that the access privilege to the storage directory is
writable and also that the disk in the directory has enough
space. Then reattempt the job in error.
If more than one job is performed simultaneously, the
error may occur because the storage device temporarily
runs out of space. I Wait for a while and reattempt the
operation. If the error still persists, turn the power OFF and
then back ON. Then reattempt the job in operation.
2D32 Failure to delete file Check that the access privilege to the storage directory is
writable. Then reattempt the job in error. If the error still
persists, turn the power OFF and then back ON. Then
reattempt the job in operation.
2D40 Failed to convert image file format If this error has occurred while converting the file to a
highly compressed PDF format, reattempt the operation. If
the error still persists, use the normal PDF format. When
this error has occurred while converting the file to other
than a highly compressed PDF format, turn the power OFF
and then back ON. Then reattempt the operation. If the
error still persists, contact your service representative.

QUESTIONS FOR ERROR CODES

2D43 Encryption error. Failure to create a file Perform the job again. If the error still persists, turn the
power OFF and then back ON. Then reattempt the
operation.
2D44 Creating a file was not allowed Creating an unencrypted file was not allowed. Configure
the encryption settings and reattempt the job in error. To
create an unencrypted file, ask your administrator.
2D50 Executed [Scan to File] without logging Have a user or a department log in and reattempt [Scan to
in being done by a user or department File].
in the setting which requires
authentication
2D62 Failure to connect to the network Make sure that the network path is correct, and retry the
scan. If the error still occurs, ask your administrator to
confirm whether the IP address or path of the server is
correct. Also make sure that the server is operating
properly.
2D63 Invalid network path specified Make sure you specify correct network folder and retry the
scan. In case of Meta scan, confirm the destination path.
2D64 Failure to log into the file server Make sure you specify correct user name and password to
logon the file server and retry the scan.
2D66 Failed to process your job. Insufficient Reduce the number of pages of the job in error and
Storage space. reattempt the operation. In addition, check whether the
server or local storage device has sufficient space in its
storage capacity.
2D67 FTP service is not available Ask your administrator whether the FTP service is
configured correctly.

Questions for Error Codes 75

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

2D68 File Sharing service is not available Ask your administrator whether the SMB is enabled.
2D69 NetWare service is not available Ask your administrator whether the NetWare is enabled.
2DA6 Failure to delete file Delete the files in the shared folder from Explorer. Turn the
power OFF and then back ON and reattempt the job in
error. If the error still persists, contact your service
representative.
2DA7 Failure to acquire resource Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.
2DC0 Job canceled The job has been canceled by a user.
2DC1 Power failure Check whether the power cable is connected properly and
is inserted securely. Then resend the job.

Store to USB
Error code Description Corrective action
2E10, 2E12, Wrong job status Turn the power OFF and then back ON and reattempt the
2E13 job in error. If the error still persists, contact your service
representative.
2E11 Not enough memory Wait for a while and reattempt the operation. If the error
still persists, turn the power OFF and then back ON. Then
reattempt the job in operation.
2E14 Invalid parameter specified If a template is being used, create it again. If the error still
persists, turn the power OFF and then back ON. Then
reattempt the operation.
2E15 Document size exceeded limit or Divide the file into several ones or reattempt the job in a
maximum size single-page format.
2E30 Failure to create directory Check that the access privilege to the storage directory is
writable and also that the disk in the directory has enough
space. Then reattempt the job in error.
If more than one job is performed simultaneously, the
error may occur because the storage device temporarily
runs out of space. I Wait for a while and reattempt the
operation. If the error still persists, turn the power OFF and
then back ON. Then reattempt the job in operation.
2E31, 2E33 Failure to create file Check that the access privilege to the storage directory is
writable and also that the disk in the directory has enough
space. Then reattempt the job in error.
If more than one job is performed simultaneously, the
error may occur because the storage device temporarily
runs out of space. I Wait for a while and reattempt the
operation. If the error still persists, turn the power OFF and
then back ON. Then reattempt the job in operation.
2E32 Failure to delete file Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.

76 Questions for Error Codes

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

2E40 Failed to convert image file format If this error has occurred while converting the file to a
highly compressed PDF format, reattempt the operation. If
the error still persists, use the normal PDF format. When
this error has occurred while converting the file to other
than a highly compressed PDF format, turn the power OFF
and then back ON. Then reattempt the operation. If the
error still persists, contact your service representative.
2E43 Encryption error. Failure to create a file Perform the job again. If the error still persists, turn the
power OFF and then back ON. Then reattempt the
operation.
2E44 Creating a file was not allowed Creating an unencrypted file was not allowed. Configure
the encryption settings and reattempt the job in error. To
create an unencrypted file, ask your administrator.
2E45 Failure in making meta data Check that the template setting is correct and reattempt
the job in error. If the error still persists, turn the power
OFF and then back ON. Then reattempt the job in
operation.
2E50 Executed [Store to USB] without Have a user or a department log in and reattempt [Store to
logging in being done by a user or USB].
department in the setting which
requires authentication
2E65 There are too many documents in the Delete the data in the local storage folder in the equipment
folder. Failure in creating a new and reattempt the operation.
document
2E66 Failed to process your job. Insufficient Reduce the number of pages of the job in error and
Storage space. reattempt the operation. In addition, check whether the

QUESTIONS FOR ERROR CODES

server or local storage device has sufficient space in its
storage capacity.
2EC0 Job canceled The job has been canceled by a user.
2EC1 Power failure Check whether the power cable is connected properly and
is inserted securely. Then resend the job.

Remote Scan, WS Scan, File Downloader

Error code Description Corrective action
2A20 Failure to acquire resource Reattempt the job in error. If the error still persists, turn
the power OFF and then back ON. Then reattempt the
operation.
2A31 WS Scan function is not available The WS Scan function is disabled. Change it to “Enabled”.
2A40 System fatal error Turn the power OFF and then back ON and reattempt the
operation.
2A50 Job canceled The job has been canceled by a user.
2A51 Power failure Check whether the power cable is connected properly and
is inserted securely. Then resend the job.
2A60 Authentication for WS Scan failed When Fax & Scan of Windows is used with the WIA driver,
check if the user name for the login is registered. When the
control panel or EWB of the equipment is used, check if the
user name for the login is registered.
2A70 Insufficient permission to execute Check whether the user is authorized to perform this job.
Remote Scan

Questions for Error Codes 77

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

2A71 Insufficient permission to execute WS Check whether the user is authorized to perform this job.
Scan
2A72 Insufficient permission to access e- Check whether the user is authorized to perform this job.
Filing box using scan utility
2A73 The user who attempted to export or Check whether the user is authorized to perform this job.
import the address book has no
permission

78 Questions for Error Codes

10.QUESTIONS FOR ERROR CODES

Store to e-Filing
Error code Description Corrective action
2B11 Job status failed Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.
2B20 Failure to access file Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.
2B30 Insufficient disk space in a user box Delete unnecessary documents in e-Filing and reattempt
the operation.
2B31 Failure to access a user box Check that the specified box or folder is available. (If it is
not available, this error will not occur.) A folder with the
same name as an already existing document in the box
cannot be created. Change the folder name and reattempt
the operation. Delete the specified box or folder and
configure it again. Reattempt the job in error. If the
specified box or folder cannot be deleted, contact your
service representative.
2B50 Failure to process image into a user Turn the power OFF and then back ON and reattempt the
box operation. If the error still persists, contact your service
representative.
2B51 Failure to process print image from a Check that the Function List can be outputted from the
user box Home screen > [User Functions -User-] > [Admin] tab >
[List/Report] > [List] > [Function]. Reattempt the printing. If
the error still persists, contact your service representative.
2B71 The storage period of e-Filing Check whether any necessary documents are stored in e-
documents will expire Filing The documents will be deleted in a few days.

QUESTIONS FOR ERROR CODES

2B80 The internal storage device for storing Delete unnecessary documents in e-Filing.
e-Filing data is running out of space.
2B90 Insufficient memory Turn the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2BA0 Invalid box password specified Check that the password is correct and reattempt the
operation. Alternatively, reset the password and then
reattempt the operation.
When this error has occurred in the printing of the data in
e-Filing, do this with the administrator’s password. If the
error still persists or the password is invalid for the
operation other than printing, contact your service
representative.
2BA1 Incorrect paper size, color mode or The specified size, color mode or resolution is not
resolution supported by e-Filing. Check the settings.
2BB0 Job canceled The job has been canceled by a user.
2BB1 Power failure Check whether the power cable is connected properly and
is inserted securely. Then resend the job.
2BC0 System fatal error Turn the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2BD0 Power failure occurred during e-Filing Check whether the power cable is connected properly and
restore is inserted securely. Then resend the job.
2BE0 Failure to obtain the machine Turn the power OFF and then back ON and reattempt the
parameters operation.

Questions for Error Codes 79

10.QUESTIONS FOR ERROR CODES

Error code Description Corrective action

2BF0 Reached the maximum number of Reduce the number of pages of the job in error and
pages reattempt the operation.
2BF1 Reached the maximum number of Delete unnecessary documents in e-Filing.
documents
2BF2 Reached the maximum number of Delete unnecessary folders in e-Filing.
folders

Network Settings
Error code Description Corrective action
2500 Syntax error, command unrecognized Check whether the Terminal mail address and Destination
mail address are correct. Check whether the mail server is
operating properly. Turn the power OFF and then back ON
and reattempt the operation.
2501 Syntax error in parameters or Check whether the Terminal mail address and Destination
arguments mail address are correct. Check whether the mail server is
operating properly. Turn the power OFF and then back ON
and reattempt the operation.
2503 Bad sequence of commands Check whether the mail server is operating properly. Turn
the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2504 Command parameter not Check whether the mail server is operating properly. Turn
implemented the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2550 Mailbox unavailable Check that the destination e-mail addresses are correct.
Check the access privilege for the mailbox in the mail
server.
2551 User not local Check that the user destination e-mail addresses are
correct. Check whether the mail server is operating
properly.
2552 Insufficient system storage Check the size limitation of the mailbox in the mail server.
Select the text mode or a lower resolution in the original
mode and then reattempt the operation. If the error still
persists, divide the original to reattempt the operation.
2553 Mailbox name not allowed Check whether invalid characters are used in the mailbox
in the mail server.

80 Questions for Error Codes

 FC-2020AC/2520AC
FC-2525AC/3025AC/3525AC/4525AC/5525AC/6525AC
DP-2528A/3028A/3528A/4528A/5528A/6528A
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Frequently Asked Questions

1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN

OME21003000
R210220X6600-TTEC
© 2021 Toshiba Tec Corporation All rights reserved Ver00 F1 Issued in Dec. 2021
Patent; http://www.toshibatec.com/en/patent/