Technical Bulletin PAGE: 1/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Subject: Troubleshooting Prepared by: Y. Lim

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( )

This bulletin is a troubleshooting guide for symptoms that have occurred in the past, all
with known solutions. For most items below, there are related MBs and RTBs containing
modification details and adjustment procedures.

Note: This RTB is numbered “000” since the information contained in it has already been
announced.
 Technical Bulletin PAGE: 2/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Table of contents
1. Paper Feed Errors .................................................................................................... 4
Paper catalog
Custom paper
Cannot use a certain tray
Wrong output tray used
Purge
Incorrect paper handling
Jam

2. Copy Process ........................................................................................................... 6

Toner scattering
Process control

3. Connectivity.............................................................................................................. 7
MIB

4. Printing/Scanning .................................................................................................... 8
Cannot restart job
Job does not resume
Pages missing
Driver installation
Job not run
Scan to Folder
Test chart
Other

5. Operation Panel........................................................................................................ 10
Wording errors
Icons
Attention light
Animation
LEDs
Incorrect screen
Others
6. Security ..................................................................................................................... 11

7. Error Codes and Messages..................................................................................... 12

SC 50x, 586, 670, 720, 899
Error message not displayed
Incorrect message displayed
SC falsely displayed
Fatal error
‘Please wait’
Others

8. Optional Units........................................................................................................... 14
Fiery controllers
Stacker
Plockmatic
 Technical Bulletin PAGE: 3/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

9. Image Problems ....................................................................................................... 15
Color
Color registration error
Lines
Banding
Uneven image density
Dirty background
Mottled effect
Image quality problem (unspecified)

10. Mechanical/Electrical ............................................................................................... 17

Broken component
TIM-MAG unit
Component not recognized

11. Others ........................................................................................................................ 18

Machine stalls
Machine is slow
Machine does not return to ready status
Calibration
Logs
Settings don’t work
Functions don’t work
Information not displayed
SP Mode
User Tools
PM
 Technical Bulletin PAGE: 4/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

1. Paper Feed Errors

Subject Symptom RTB # Cause Solution Note
Paper Multiple stocks falsely E-45A/E-85A Install patch
catalog appear under one entry firmware FIT101825817
made for a custom
paper in the paper
catalog
Paper An error occurs when M0BK PaperSetting Install version 1.03 or
catalog registering a new 1424H firmware later
custom paper with the
Media Identification Unit
by pressing the "Not
Programmed" button
Paper When creating a new M0BK PaperSetting Install version 1.04 or
catalog custom paper entry from 1424J firmware later
the Master Library, some D0AK System/Copy Install version 3.01.2 or
of the default values that 5720H firmware later
appear on the screen M0BH System firmware Install version 3.01.2 or
are incorrect. 5720H later
Paper When changing the E-45A/E-85A Install patch
catalog name of the paper on firmware FIT101833781
the Engine panel, the
setting is not reflected in
the Paper Catalog
Paper When pressing the [Add E-45A/E-85A Install patch
catalog New] button of Custom firmware FIT101833781
Paper read from the
Master Library, multiple
same Paper Catalog
entries are created
Paper The name of the button M0BK PaperSetting Install version 1.05 or
catalog used for importing 1424K firmware later
custom paper was
wrong.
Paper The default values in D0AK Web Support Install version 3.01 or
catalog Advanced Settings when 5724E firmware later
creating a new custom M0BH
paper were incorrect. 5724E
D0AK System/Copy Install version 3.02.1 or
5720J firmware later

M0BH System firmware Install version 3.02 or

5720J later
Custom Error when specifying E-45A/E-85A Install patch
paper the custom paper for firmware FIT101833781
gloss coat and execute
automatic calibration
Cannot use Cannot print custom size E-45A/E-85A Install patch
a certain paper to the stacker shift firmware FIT101825817
tray tray
 Technical Bulletin PAGE: 5/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Subject Symptom RTB # Cause Solution Note
Wrong Test patterns printed in D0AK System/Copy Install version 3.02.1 or
output tray Auto Adjust Image 5720J firmware later
used Position is randomly fed
out to an inappropriate M0BH System firmware Install version 3.02 or
output tray. 5720J later
Purge If a jam occurs on the D0A5 Engine firmware Install version 1.32:07 or
second or later page in a 5460G later
simplex job, purge may M0BH
not work correctly and 5460G
some pages remain in
the paper path
Incorrect When printing a sample E-45A/E-85A Install patch
paper print job with firmware FIT101833781
handling MixedMedia
Jam JAM 126 occurs, if the D734 BookletFinisher_S Install version 03.130:10
output tray is switched 5260B R5060 firmware or later
when the stapler
cartridge is empty
Jam Saddle-stitched jobs D734 BookletFinisher_S Install version 03.130:10
using Plockmatic and a 5260B R5060 firmware or later
job printed to the proof
tray are repeated
alternately
Jam Jam115 occurs with D0A5 Engine firmware Install version 1.53:07 or
duplex fold-in jobs that 5460J later
have an odd number of M0BH
pages. 5460J
 Technical Bulletin PAGE: 6/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

2. Copy Process
Subject Symptom RTB # Cause Solution Note
Toner D0A5 An increment in the Do the ‘SP
scattering 018a toner concentration in adjustment’
the PCDU due to low procedure in the
coverage or long RTB.
idling time If toner scattering
still occurs or the
value of SP3820-
011 to -015 is over
10,000, do the
“Refresh the toner in
the PCDU unit”,
“Cleaning the
machine” and “SP
adjustment”
procedures in the
RTB.
Process The tolerance of change D0A5 Engine firmware Install version
control in density (ID) after 5460H 1.42:07 or later
printing 100 copies of M0BH
solid fills does not meet 5460H
the standards.
 Technical Bulletin PAGE: 7/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

3. Connectivity
Subject Symptom RTB # Cause Solution Note
MIB Some MIB values such as E-45A/E-85A Install patch FIT101833781
prtAlertDescription are not firmware
obtained correctly.
 Technical Bulletin PAGE: 8/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

4. Printing/Scanning
Subject Symptom RTB # Cause Solution Note
Cannot Even if printing is E-45A/E-85A Install patch
restart job interrupted with the firmware FIT101833781
pause button of the
SR5050/SR5060
finisher, it cannot be
restarted with the pause
button.
Job does Printing does not D0A5 Engine firmware Install version 1.53:07 or
not resume resume when the waste 5460J later
toner bottle reaches full M0BH
status and is replaced 5460J
with a new one
Pages If a jam occurs in the E-45A/E-85A Install patch
missing Trimmer Unit TR5040, firmware FIT101807037
pages are missing in the E-45A/E-85A Install patch
job run after the job that firmware FIT101825817
resulted in the jam
Driver When installing a printer E-45A/E-85A Install patch
installation driver for a specific firmware FIT101807037
model using the install
wizard, drivers for other
models show up in the
list and can be selected
Job not run When printing Fiery E-45A/E-85A Install patch
internal pages and the firmware FIT101807037
paper weight is not set
to weight 3, the job gets
stuck in the printing
queue even after
switching to weight 3.
Job not run With the shift tray as the D734 BookletFinisher_S Install version 03.130:10
output tray, the 5260B R5060 firmware or later
operation panel remains
in "Printing" status and
the job does not get
printed.
Scan to The device freezes D0AK Network Support Install version 17.16 or
Folder during data transmission 5728F firmware later
when doing Scan to
Folder with SMBv2/v3
Scan to When doing Scan to D0AK Network Support Install version 17.16 or
Folder Folder in a high-load 5728F firmware later
network environment,
the device gets stuck on
sending and the scanner
becomes unusable
 Technical Bulletin PAGE: 9/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Subject Symptom RTB # Cause Solution Note
Scan to When doing Scan to D0AK Network Support Install version 17.16 or
Folder Folder using SMBv2/v3, 5728F firmware later
if the device receives
UDP communication
from the outside to the
port used by SMBv2/v3,
Scan to Folder fails
Test chart When using the Media E-45A/E-85A Install patch
Management Tool via firmware FIT101833781
Fiery controller, test
chart cannot be printed,
depending on the Fiery
user account
Other A one-page job is falsely E-45A/E-85A Install patch
printed in duplex firmware FIT101807037
 Technical Bulletin PAGE: 10/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

5. Operation Panel
Subject Symptom RTB # Cause Solution Note
Wording In the Specialty Color E-45A/E-85A Install patch
errors screen, the description firmware FIT101807037
for toner limit is incorrect
Icons The Fiery icon does not E-45A/E-85A Install patch
appear on the engine firmware FIT101807037
operation panel
Attention The blue LED on the D0A5 The rear cover Slide the rear cover The cover
light Attention Light does not 014 breaks a resistor upward and secure the will be
turn on. when the screw when attaching modified
operation panel is the cover to the
installed. operation panel.
Animation The index numbers of D0A5 Engine firmware Install version 1.32:07 or
the lever and knob in the 5460G later
jam removal animation M0BH
were incorrect 5460G
LEDs When canceling a job E-45A/E-85A Install patch
after resetting an error in firmware FIT101833781
eWire printing, the data
in LED will stay blinking
LEDs The jam indication LED D0A5 Engine firmware Install version 1.53:07 or
does not light up even if 5460J later
the machine is powered M0BH
On with paper remaining 5460J
in the duplex path
Incorrect While Fiery is shutting E-45A/E-85A Install patch
screen down, the "Starting ..." firmware FIT101833781
screen or the end
operation screen is
displayed on the Fiery
Quick Touch panel.
Incorrect When a jam occurs the D0A5 Engine firmware Install version 1.53:07 or
screen operation panel remains 5460J later
displaying 'Printing...' M0BH
5460J
Others When the screen moves E-45A/E-85A Install patch
to CWS> Configure> firmware FIT101833781
RIP, an unknown
problem may occur
 Technical Bulletin PAGE: 11/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

6. Security
Subject Symptom RTB # Cause Solution Note
 Technical Bulletin PAGE: 12/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

7. Error Codes
Subject Symptom RTB # Cause Solution Note
SC50x-05 This SC appears when D734 Paper is not set Correct the problem as
the over limit sensor 015 correctly shown in the RTB.
turns ON. The side or end
fence is deformed
SC586-25 Closing the front door D0A5 Engine firmware Install version 1.32:07 or
with the right drawer 5460G later
unit not completely M0BH
shut triggers SC586-25 5460G
instead of displaying
the drawer open error
message
SC670-02 When replacing D0A5 Engine firmware Install version 1.53:07 or
developer of the 5460J later
specialty color M0BH
5460J
SC720-35 D734 The corner stapler Work through the check
013a unit does not procedures in the RTB.
move properly or
smoothly
SC899 When the system D0AK System/Copy Install version 3.01.2 or
retries @Remote 5720H firmware later
connection M0BH System firmware Install version 3.01.2 or
5720H later
Error If the drum lubricant E-45A/E-85A Install patch
message not runs out during firmware FIT101825817
displayed printing, an error
message is not
displayed and the
status remains as
Printing
Error When a jam occurred E-45A/E-85A Install patch
message not during auto calibration firmware FIT101833781
displayed sheet printing, the
machine does not
display a jam error
screen
Error SC452-00 (PTR Lift D0A5 TDCU firmware Install version 1.01:05 or
message not Error) is not notified 5528C later
displayed
Incorrect When performing E-45A/E-85A Install patch
message automatic calibration firmware FIT101833781
displayed during engine
adjustment, a jam
message is displayed
SC falsely An undefined SC (992) D0AK System/Copy Install version 3.02.1 or
displayed is falsely displayed 5720J firmware later

M0BH System firmware Install version 3.02 or

5720J later
 Technical Bulletin PAGE: 13/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Subject Symptom RTB # Cause Solution Note
Fatal error When recovering from M526 MICROCODE Install version 3.2.002 or
a jam in Secure Print 5051 firmware later
mode
‘Please wait’ "Please wait." does not M0BK JaguarSystem Install version 1.04 or
disappear after 1400H firmware later
recovering from the M0BK
energy saver mode 1401H
Others A runtime error E-45A/E-85A Install patch
message appears, if firmware FIT101807037
the installable option is
opened when setting
up Web Services for
Devices (WSD).
 Technical Bulletin PAGE: 14/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

8. Optional Units
Subject Symptom RTB # Cause Solution Note
Fiery If the job uses a special E-45A/E-85A Install patch
controllers color other than clear or firmware FIT101807037
white, the remaining
toner display in
Command WorkStation
shows only the four
colors CMYK
Fiery When RIPping, the Fiery E-45A/E-85A Install patch
controllers service may falsely shut firmware FIT101825817
down
Fiery Even if the Fiery server E-45A/E-85A Install patch
controllers name is changed on the firmware FIT101825817
Fiery application via the
printer operation panel,
the change is not
reflected to Command
Workstation and Fiery
Quick Touch panel.
Fiery Cannot change the Fiery E-45A/E-85A Install patch
controllers server name from the firmware FIT101825817
Fiery Quick Touch panel
Fiery Freezes when selecting E-45A/E-85A Install patch
controllers a large number of jobs firmware FIT101833781
and canceling them
Fiery Fiery does not start E-45A/E-85A Install patch
controllers normally firmware FIT101833781
Stacker The jogger becomes D3DK Stacker_LOIRE_D Install version 01.030:02
inoperative randomly 5260B 1 firmware or later
and causes poor Stacker_LOIRE_D
stacking 2 firmware
Plockmatic In Plockmatic booklet E-45A/E-85A Install patch
mode, behavior is not firmware FIT101833781
correct after paper end
 Technical Bulletin PAGE: 15/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

9. Image Problems
Subject Symptom RTB # Cause Solution Note
Color If "High quality" is not E-45A/E-85A Install patch
selected for the special firmware FIT101807037
color, the output density of
the special color appears
low
Color After calibrating with the in- E-45A/E-85A Install patch
line sensor, jobs are printed firmware FIT101825817
in black only
Color The color and density of the D0A5 Engine firmware Install version
output image is not as 5460H 1.42:07 or later
expected when printed after M0BH
recovering from low power 5460H
mode or after closing
the doors of the optional
peripherals.
Color In the main scan direction, if D0A5 Engine firmware Install version
registration automatic MUSIC is run 5460H 1.42:07 or later
error during a job M0BH
5460H
Lines If APPE is enabled, E-45A/E-85A Install patch
unwanted lines appear in firmware FIT101825817
the RIPped image.
Lines Vertical lines/bands if either D0A5 These SPs are If these SPs were
of the following conditions 011 only for product used, the RTB
are met: development. contains a
- Execute any of the SPs procedure to return
from SP3-068-002 to -006 the machine to
- Change the value of SP3- normal.
500-007 The firmware will be
modified to remove
those SPs.
Planned release
date: August 2018
Lines Vertical lines/bands after D0A5 An incorrect value Do the procedure in
executing “Shading across 012 was applied to the the RTB.
feed”. ITB shading
correction
Lines Lines parallel to the feed D0A5 Engine firmware Install version
direction on printouts after 5460G 1.32:07 or later
doing Main Scan Shading M0BH
Correction 5460G
Lines Line parallel to the feed D0A5 Executing 0201- Do SP3-068-21 and Adjustments
direction if Adjustment 019 01 and 0201-03 SP3-068-31. This 0201-01 and
Settings for Operators [10: generates clears the 0201-03 do
Density Difference Printing: incorrect parameters not exist on
Across Feed] was executed parameters. generated in System/Copy
after executing Adjustment Executing [10: Adjustment Settings firmware
Settings for Operators Density Difference for Operators 0201- version 3.00
0201-01 or 0201-03 (Image Printing: Across 01 and 0201-03, or later
Quality Adjustment) Feed] emphasizes and removes the SP3-011-011
the incorrect unwanted line. and SP3-068-
parameters and 001, which
 Technical Bulletin PAGE: 16/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Subject Symptom RTB # Cause Solution Note
creates the correspond to
unwanted line. 0201-01 and
0201-03, will
also be
removed from
System/Copy
firmware.
Lines When APPE is ON, E-45A/E-85A Install patch
horizontal lines not included firmware FIT101833781
in the data are printed
Banding At 50mm intervals on prints, D0A5 Bug in the Temporary solution:
noticeable especially in light 002 DEMS/DSC Do the procedure in
halftone images software the RTB
Permanent solution:
Modified software,
April 2018
Uneven Image density appears D0A5 Engine firmware Install version
image inconsistent at 50-mm 5460G 1.32:07 or later
density intervals M0BH
5460G
Dirty When printing in a low D0A5 Engine firmware Install version
background temp/humidity environment 5460H 1.42:07 or later
M0BH
5460H
Mottled On paper with a rough D0A5 Engine firmware Install version
effect surface 5460J 1.53:07 or later
M0BH
5460J
Image In a mixed-media job D0A5 Engine firmware Install version
quality composed of textured paper 5460J 1.53:07 or later
problem and another paper type, an M0BH
(unspecified image quality problem 5460J
) occurs when printing on
textured paper
 Technical Bulletin PAGE: 17/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

10. Mechanical/Electrical
Subject Symptom RTB # Cause Solution Note
Broken The Charge Roller Lever D0A5 Inserting the PCDU Attach the Charge
component becomes damaged, 017 into the machine Roller lever on top
requiring replacement of without securing the of the broken part
the entire PCDU Charge Roller Lever. Part Number:
assembly. D1949100
See the RTB for
details.
TIM-MAG unit TIM-Mag functions (auto D0A5 Engine firmware Install version
registration/auto 5460J 1.53:07 or later
calibration/main scan M0BH
shading) were 5460J
deactivated on the Light
model
Component Specialty color toner not D0A5 Engine firmware Install version
not recognized recognized 5460J 1.53:07 or later
M0BH
5460J
 Technical Bulletin PAGE: 18/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

11. Others
Subject Symptom RTB # Cause Solution Note
Machine stalls When the trailing D734 BookletFinisher_SR5060 Install version 03.110:10
edge rides on the 5260A firmware or newer
trailing edge press
lever in a shift job
Machine stalls Stalls while updating M0BK JaguarSystem firmware Install version 1.04 or
the firmware, and the 1400H later
operation panel M0BK
becomes ineffective 1401H
Machine is Takes longer than D736 P-Binder_GB5010_B1 Install version 01.240:11
slow expected to display a 5021C firmware or later
jam alert
Machine is The Media M0BK PaperSetting firmware Install version 1.03 or
slow Identification Unit 1424H later
requires more time
than expected to
identify the media.
Machine is The rated print speed D0A5 Engine firmware Install version 1.32:07 or
slow may not be achieved 5460G later
depending on the M0BH
print data 5460G
Machine is When APPE=ON, E-45A/E-85A firmware Install patch
slow RIP time is slower FIT101833781
than the Leo-C1.
Machine does When a job is forcibly D0A5 Engine firmware Install version 1.42:07 or
not return to shut down due to a 5460H later
ready status jam or the tray M0BH
running empty or 5460H
opening of the
optional peripheral
doors
Calibration When doing E-45A/E-85A firmware Install patch
automatic calibration FIT101807037
the screen shows
rows for
measurement as "1,
2, 3, ...." but the test
chart shows "a, b,
c, ....".
Calibration All measurements E-45A/E-85A firmware Install patch
from the calibration FIT101825817
with the in-line
sensor falsely result
in "0."
Calibration The in-line sensor M526 MICROCODE firmware Install version 3.2.002 or
falsely operates 5051 later
when calibrating for a
white undercoating
job
 Technical Bulletin PAGE: 19/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Subject Symptom RTB # Cause Solution Note
Calibration The engine keeps E-45A/E-85A firmware Install patch
printing when FIT101833781
executing auto
calibration during
energy save mode
Logs Only the event logs M526 MICROCODE firmware Install version 3.2.002 or
are initialized when 5051 later
Reset to Factory
Default
Logs If the device is D0AK Network DocBox Install version 1.01 or
abnormally turned 5726F firmware later
off, the collect logs M0BH
settings are initialized 5726F
and the log data is
not transferred after
that.
Settings don’t Advanced Settings D0A5 Bug in Engine firmware Temporary solution: Put
work [Image Position 010a these settings back to
Feedback Correction: the default settings
Gap] #1104-01, 02, Permanent solution:
05, 06, 09 and 10 do Modified firmware,
not work as expected Engine f/w Ver.1.42:07
Settings don’t Tab shift setting may E-45A/E-85A firmware Install patch
work not be effective when FIT101833781
"Tab stock: gloss/
matt/high gloss" is
selected
Settings don’t Pad printing setting is E-45A/E-85A firmware Install patch
work not effective when FIT101833781
cover page setting is
set before job printing
Functions don’t Auto Registration D0A5 Engine firmware Install version 1.42:07 or
work Adjustment and Real- 5460H later
time Registration M0BH
Adjustment do not 5460H
work as expected.
Information not Remaining amount of D0AK System/Copy firmware Install version 3.02.1 or
displayed toner is not displayed 5720J later
for Neon Pink toner
on the printer M0BH System firmware Install version 3.02 or
operation panel and 5720J later
in Command
Workstation.
SP Mode SP5-766-01~03 are D0AK System/Copy firmware Install version 3.01.2 or
for a different model, 5720H later
but falsely appear in M0BH System firmware Install version 3.01.2 or
the SP mode 5720H later
SP Mode SMC and NRS data D0A5 Engine firmware Install version 1.42:07 or
cannot be captured 5460H later
correctly M0BH
5460H
 Technical Bulletin PAGE: 20/20

Model: Model Leo-C2/P2 Date: 31-Jun-18 No.: RD0A5000

Subject Symptom RTB # Cause Solution Note
User Tools [Finishing: Finisher] D0AK System/Copy firmware Install version 3.01.2 or
does not appear in 5720H later
the Adjustment M0BH System firmware Install version 3.01.2 or
Settings for 5720H later
Operators menu
even if a Booklet
Finisher and Trimmer
Unit are installed
PM The wrong alert for RD0A The wrong SP was Do the SP settings in the
PM part replacement 5020 activated at the factory. RTB.
is displayed
PM Description of the PM D0A5 Engine firmware Install version 1.42:07 or
parts of the fusing 5460H later
unit is incorrect. M0BH
5460H