Understanding The Impact of Technology in Audit and Finance
Understanding The Impact of Technology in Audit and Finance
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
Foreword
This paper has been produced based on comments from the breakfast briefing jointly organised by
The Institute of Chartered Accountants in England and Wales (ICAEW) and the Dubai Financial Services
Authority (DFSA), on 13 December 2017 at DFSA.
The briefing was introduced by Ian Johnston, Chief Executive, DFSA, and concluded by Michael Armstrong,
Regional Director MEASA, ICAEW. The keynote address was given by The Right Honourable the Lord Mayor
of the City of London, Alderman Charles Bowman.
ICAEW is a professional membership organisation supporting over 149,000 chartered accountants worldwide.
DFSA is the independent regulator of financial services conducted in or from the Dubai International
Financial Centre (DIFC), a purpose-built financial free-zone in Dubai, United Arab Emirates.
As the Chalhoub Group CFO, Marcus reports to the co-CEOs and is in charge of the finance and
accounting competence centres of the Group. He is responsible for all financial and accounting policies of
the Group, ensuring robust internal control and timely and pertinent analysis (activity, projects) as well as
the development of finance and accounting talent throughout the Group (over 200 professionals). Marcus
is also actively involved in strategy formulation, the Group Merger & Acquisition activities and internal
audit which is out-sourced. Before joining the Chalhoub Group, Marcus held senior finance roles in the
LVMH Group. Marcus qualified as an ICAEW Chartered Accountant in 1993.
Steve Drake, Partner, Middle East Leader – Risk Assurance and Capital Markets and Accounting
Advisory Services (CMAAS), PwC
Steve is an ICAEW Chartered Accountant and has worked as a capital markets specialist for more than
20 years, with the last 10 years based in the Middle East region. Since early 2017 Steve has taken an
additional leadership role running the risk assurance practice for the Middle East alongside CMAAS.
Steve has assisted companies with listing aspirations, preparing them for all aspects of their listing
needs throughout the listing process and beyond. Before joining the Middle East firm as a partner in
July 2007, Steve worked in geographical locations as diverse as Japan, South Africa, Middle East, US,
UK and Continental Europe.
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
Khurram Siddiqui, Partner, Global Robotics Leader and MENA Digital Leader, Financial Accounting
Advisory Services (FAAS), EY
Khurram is responsible for developing innovative solutions around robotic process automation
(RPA), data analytics, blockchain and similar innovative technologies for the CFO and wider finance
community, globally. Over the last 15 years with EY, Khurram has also played a key role in leveraging the
power of data analytics for delivering financial audits at EY. In this role, Khurram has worked closely with
audit executives and audit methodology experts at EY. Before joining EY, Khurram worked for Arthur
Andersen, Ducont.com and Nettlink in technology consulting and hands-on IT/data strategy roles.
Hisham is the CEO of Grant Thornton in the UAE. He is a dynamic leader with a professional and academic
footprint in the US, UK and across the Middle East. With over 18 years of professional and commercial
experience he has led high profile advisory engagements for some of the largest groups and family
businesses in the region. Hisham also works closely with numerous financial institutions in the UAE, mainly
advising them on regulatory and compliance matters. He sits on various boards, mentors a number of start-
ups and works closely as a mentor with REACH and Endeavour, a global not for profit organisation which
supports multi-million dollar SMEs. He actively supports the young leaders of tomorrow through various
initiatives including working with the government sector to support emiratisation and develop UAE
nationals.
The views expressed in this briefing paper are not necessarily views shared by ICAEW or DFSA.
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
Introduction
Know Your
Client
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
Evolving technologies
BLOCKCHAIN
Blockchain is a foundational change in how records are created, kept and
updated. Rather than having one single owner, blockchain records are
distributed among all their users. The success of the blockchain approach is in
using a complex system of consensus and verification to ensure that, even with no
central owner and with time lags between all the users, nevertheless a single,
agreed- upon version of the truth propagates to all users as part of a permanent
record.
This creates a kind of ‘universal entry bookkeeping’, where a single entry is shared
identically and permanently with every participant.
CYBER SECURITY
Cyber security covers measures that protect networks, systems, devices and
data from attack, unauthorised access or damage. Good practices in cyber
security also cover a wider range of activities to monitor IT environments,
detect intrusions or breaches and respond to security failures. Organisations
face many challenges in building effective risk management around cyber
security, including the spread of cyber risk across all organisational activities,
the external nature of many of the threats, and the pace of change in the risk.
DATA
Data is at the heart of all economic activity, including the accountancy
profession. Recent technology-driven improvements to data capabilities
include the ability to access very large amounts of data; new sources of data,
particularly unstructured data such as text and images; and greater emphasis
on speed and real-time data. Different uses of data and associated analytics
tools highlight different aspects of these characteristics. The ability to process
large volumes of data enables analysis of entire datasets, rather than samples,
or examination of more granular data. Linking together data from different
systems, or new data from third parties, can provide fresh insights.
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
WHEN WILL ADVANCES IN TECHNOLOGY them, and in some cases the human oversight
RESULT IN A REAL STEP CHANGE IN increases with technology.
HOW BUSINESS IS DONE AND WHAT
WILL BE DIFFERENT?
The future is one where humans and machines
From the audit perspective, Hisham reflected work together. Outsourcing repetitive and
that, ‘Technology will continue to eliminate the periodic tasks to machines allows humans to focus
requirement for human clerical and vouching on problem solving, envisioning and strategising,
procedures, which will increase time efficiency areas where judgement plays a key role. So rather
and reduce headcount. However, value will than suffocating the profession, Khurram saw
continue to be sustained from understanding technology expanding and changing the types of
the client’s business model. Data analytics is services provided to clients.
increasing the accessibility of data, however
human intervention is still required to filter the
Describing what the future audit would look like,
data and to communicate and advise clients
Khurram stated that, ‘The way audit is performed
effectively. We can expect the audit being
may change significantly in the future. We are
delivered by smaller technology conversant
moving from continuous control monitoring
audit teams, who use data analytics to
(CCM) to continuous transaction monitoring
understand the business drivers, and also have
(CTM), which happens on the client site, in real-
the wider business acumen to understand both
time, with a copy created for the auditors. The
boardroom requirements and shareholders’
use of blockchain technology makes these huge
psychology, and are able to communicate the
changes possible.’
information appropriately. Machine learning
and artificial intelligence are still not at the stage
where they can replace that human input.’ Khurram also commented on another change
in audit driven by technological advances,
‘Regulators may mandate that an audit sign off
As clients use more technology they are
include further value adds. For example, the way
increasingly taking on more risk, and their
audit firms caveat their work with respect to fraud
stakeholders will require a new suite of
detection is likely to change, since technology will
assurance services to address these new risks.
allow auditors to check every single journal entry.’
So, while demand for traditional historical data-
focused audit services may decline, Steve saw
significant opportunities to develop new real- Marcus agreed that audits would add more
time and forward-looking assurance services. value to corporates if they also encompassed
a forward-looking and real-time aspect, but
questioned whether the larger professional
Khurram commented that, ‘Until recently
services firms are best placed to offer those
bitcoin had been a phenomenon, treated with
services. He raised the question, ‘Is the audit
great scepticism, however now large financial
profession as we know it best placed to mitigate
institutions are talking about how to embrace
these new corporate risks?’ He saw technology as
it and the underlying blockchain technology.
a driver levelling the playing field for small audit
Similarly, the only option for the audit profession
firms or even technology businesses to compete
is to embrace the developments in digital
as equals.
technology’. Khurram considered that ultimately
it is always humans who are the driving force
behind developments in technology. WHAT WILL BE THE IMPACT OF
TECHNOLOGY ON AUDIT TENDERING,
FEES AND COMPETITION?
Before ERP solutions were the norm, there was
a period of concern that the role of human input The evolution of technology challenges the
in accounting was being superseded, however current value proposition of the audit. Moving to
in reality with increasing complexity of systems, offshoring allowed audit firms to cut costs, and
humans continue to be required to manage now automation will enable firms to cut the time
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
required to complete an audit. Within a decade, customers through customisation of the services
an audit will be completed within a fraction of the offered alongside the audit.’
time, given access to real-time data. Audit fees
have typically been charged based on the time
WHAT ARE THE TOP CHALLENGES FACED
taken to conduct the audit, but audit firms will
BY AUDIT FIRMS AND CORPORATES AS
no longer be ‘selling time’. Hisham suggested
THEY ADAPT TO THIS NEW TECHNOLOGY
that ‘The audit profession will need a new value
DRIVEN FUTURE?
model that clients can understand. With the use
of technology, fees will be based on knowledge, Hisham suggested that change management
connecting that knowledge to strategy, will be a key challenge within the MENA region.
mitigating the specific risks of the organisation ‘How is this change management going to be
and becoming the advisory driving force for the supported within these regional economies?
organisation’s board and stakeholders.’ And more specifically, how will audit firms
themselves keep pace with the technological
advances? Traditionally the changes in audit have
Khurram argued that, ‘Clearly where traditional
been led by auditors, but the skill sets required
audit testing work moves from sample testing
are changing. Are audit firms keeping up with
to full population testing, and then from historic
the pace of change or are they reacting to the
testing to real-time testing, there will be a move
requirements of their clients? How as a
away from billing hours to billing in terms of
profession can we think ahead of our clients to
the digital assets being utilised in the form of
help them with their change?’
managed services. The USP of audit firms will be
their ability to leverage the potential of digital
and other value add components that they bring Marcus reflected on the imperative to develop
to the audit which others cannot match.’ digital talent. ‘IT and coding must be embedded
within the education system and can no longer
be seen as niche subject areas. The upcoming
For the professional services firms, the cost of
generations of digital natives are the engine
developing the technology and ensuring that
rooms driving the growth of the future,’ he said.
the technology remains at the cutting edge is
significant. Firms need to maintain this
investment by being able to pass on the cost to Khurram highlighted the need to challenge
their clients. Although clients may push for audit the audit mindset which is less open and less
fees to be squeezed as they see the audit taking transformational than the advisory mindset. He
less time, Steve felt confident about the future of commented that, ‘Technology defines the how of
audit firms, responding that, ‘A business’s change, and humans define the why of change.
profitability and sustainability is driven through Technology should not be feared. Humans
margins. As long as audit firms maintain their drive the change and can put limitations on the
margins there is still a strong financial future for extent and scope of the technology. Subject
them.’ matter expertise lies with humans, based on their
experience and knowledge. It will be the icing on
the cake with the technology sitting underneath.
In response to the charge that technology is not
The biggest challenge is to demystify what digital
proprietary information and that the audit risks
means to your business and how you can get
being commoditised, Steve responded that,
value from it.’
‘Commoditisation is a value perception. Our
global clients derive value from the consistent
high-quality service delivery and professionalism A key challenge for corporates is managing the risk
we can offer as a global audit firm. It is difficult for of data loss, and as a result there is a huge demand
smaller players to provide that level of service.’ for cyber security services. Professional services
firms need to recognise that client risks are
changing and need to continually provide evolving
Marcus suggested that, ‘In the technology
solutions and services to meet those needs.
enabled era audit firms will have the opportunity
to strengthen the relationship with their
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
?
partnering with technology partners like MIT,
TECHNOLOGY, THERE ARE Microsoft and Google, and recruitment is
GREATER RISKS AND THEREFORE increasingly focused on technology specialists as
MORE ASSURANCES NEEDED TO audit firms migrate away from a pure audit focus,
MITIGATE THOSE RISKS. HOW DO to wider assurance services. These are various
WE DEAL WITH THIS RISK? ways of accessing and developing the technology
Khurram stated that, ‘Ultimately the technology needed to deliver value to clients and are an
a client uses will be audited by another set of essential aspect of keeping pace with the changes.
quality assurance technology. In the future,
regulators will require client technology models, All stakeholders need to equip themselves for
composed of robotics and blockchain, to be this new future by considering their specific
audited by another level of code. A script will requirements and developing their own human
come to audit a script. capital accordingly. Marcus and Khurram also
considered it crucial for the regulators to develop
‘In this period of constant change every firm is their capabilities to be in a position to effectively
trying to invest in keeping abreast of technology regulate these sectors in the face of advances
in technology.
developments. As regulation evolves the
landscape will become clearer.’
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
Khurram stated that, ‘Regulators, auditors and ‘Large corporates are like oil tankers who work
clients all have a role to play. The new talents efficiently when the course is clearly charted.
required are all around programming, coding But what if we are not sure which direction we
and leveraging the technology that is around should be moving in? For technology to be used
us. Data security, AI development and robotics effectively there needs to be a blend of digital
will all be transformational and blockchain is just and technical skills. Perhaps a mothership, with
unavoidable – we are living on a cusp of change. smaller speed boats, each given autonomy and
Regulators are working through this upheaval, freedom of execution and headed up by teams
whilst global professional services firms are of younger executives is a better model. Some
aiming to be early adopters of this technology.’ speedboats will fail, but crucially some will
succeed, and the organisation can reinforce the
successes and follow in that direction with the
Current business leaders are overall not
mothership. This is a model to increase agility
conversant with the technology that they are
and incorporate a younger outlook,’ stated
surrounded by and initiatives are needed to
Marcus.
address this. Marcus referenced his company’s
shadow executive committee project, which
consists of business executives under the age Steve commented on the regional governance
of 30, with a one year rolling mandate, giving perspective, where he noted there is a ‘recurring
their opinions on all the issues that the theme where corporate board members tend to
executive committee discusses. This helps to be older, sitting on the board for what they have
ensure that the company perspective is achieved in the past. But are they ready for how
informed by both the older experienced they need to think and adopt technology to drive
executives and also by the technology native the organisation into the future?’ Diversity at
generation. board level is crucial for boards to stay relevant
and offer more continuity of leadership.
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
Conclusion
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UNDERSTANDING THE IMPACT OF TECHNOLOGY IN AUDIT AND FINANCE
Further reading
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financial services conducted in or from the
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a purpose-built financial free-zone in Dubai,
United Arab Emirates.
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