PART C

Contents

Chapter 8 – Ferry terminal infrastructure

8 Ferry terminal infrastructure 3 8.5 Ferry terminal environment 12

8.1 Introduction 3 8.5.1 Understanding existing and future 13

customers
8.1.1 Overview of the Ferry Terminal 3
Infrastructure chapter 8.5.1.1 – Customer outcomes 13

8.2 Purpose and objectives 4 8.5.1.2 – Customer needs 13

8.3 Application of the ferry terminal 5 8.5.2 Understanding location selection 15

infrastructure chapter
8.5.2.1 – Integration with land use 16
8.3.1 Intended audience 5
8.5.2.2 – Integration with other modes 17
8.3.2 Application of this chapter 5
8.5.2.3 – Integration with other services 17
8.4 Principles of ferry 6
terminal planning 8.5.2.4 – Environmental conditions 17

8.4.1 What is a ferry terminal? 7 8.5.3 Ferry terminal operational 18

considerations
8.4.2 Ferry terminal categories 7
8.6 Ferry terminal formation 20
8.4.3 What is a ferry service? 9
8.6.1 Understanding terminal layouts 20
8.4.4 Who uses the ferry services? 9
8.6.2 Ferry terminal elements 21
8.4.5 Roles and responsibilities 9
8.6.2.1 – Land side fixed structure 21

8.6.2.2 – Walkway 22

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Chapter 8 – Ferry terminal infrastructure
C

8.6.2.3 – Gangway 22 8.7.8 Climatic comfort and weather 32

protection
8.6.2.4 – Pontoon 23
8.7.9 Functionality and simplicity 32
8.6.2.5 – Gangplank 23
8.7.10 Sustainable design 33
8.6.2.6 – Accessibility and compliance 23
8.8 Specific considerations 34
8.7 Functional design guidelines 24
for ferry terminals
for ferry terminals
8.9 Ferry terminal components 40
8.7.1 TransLink architectural theme 24

8.7.2 Arrangement of space 26 8.9.1 Choosing ferry components 44

8.7.3 Sequence of movement 26 8.10 Asset management 49

8.7.4 Circulation within public transport 27 8.10.1 Operations and maintenance 50

infrastructure
8.10.2 Decommissioning and demolition 50
8.7.5 Density of occupation 29
8.11 Technical details 51
8.7.6 Identifiable terminal 29
entry and exit 8.11.1 Design References 51

8.7.7 Safety and security 30 Appendix 8-A 52

Legislation, policies and guidelines
8.7.7.1 – Active surveillance 30
Appendix 8-B 56
8.7.7.2 – Passive surveillance 30
Stakeholders
8.7.7.3 – Anti-social behaviour, 31
Graffiti Deterrents and treatments

2 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

8.1 Introduction
The Ferry terminal infrastructure chapter is a referenced
8.1.1 Overview of component of the overarching Public Transport Infrastructure
Chapter (PTIM).
the Ferry terminal
This Ferry terminal infrastructure chapter is to be used in
infrastructure chapter conjunction with:
• PTIM, Background and application, which establishes the
rules for application of the entire PTIM
• PTIM, Planning and design, which provides the overarching
design guidelines and principles for public transport
infrastructure across Queensland
• PTIM, Supporting access and infrastructure, which details the
supporting access infrastructure required to support public
transport stops, stations, and related facilities
• PTIM, Branding, theming and signage, which provides
branding, theming and signage that should be used for
identifying coherent public transport infrastructure throughout
Queensland.
For information on further resources to support the planning and
design of ferry terminals, including specifically the integration
with other modes please refer to PTIM, Background and
application for reference materials and supporting information as
well as PTIM, Planning and design.

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 Chapter 8 – Ferry terminal infrastructure

8.2 Purpose and objectives

The Ferry terminal infrastructure chapter will inform The objectives of this chapter are to:
infrastructure design by providing a clear and consistent • ensure best practice infrastructure design is applied
set of principles and guidelines for ferry terminals across the State
across the TransLink and the greater Qld Government
network. • establish guiding principles for the planning and
design of ferry terminal infrastructure
Ultimately, high-quality and consistent infrastructure • ensure a consistent approach to the provision of
will provide customers with a transport system that is high-quality customer access to ferry services,
coherent, functional and encourages passenger use. convenience, safety and comfort
• provide an overview of available standards for ferry
terminal design.

4 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

8.3 Application of the Ferry

terminal infrastructure
chapter
This chapter is intended for use by professionals in the transport
8.3.1 Intended audience planning and delivery industry, and those specifically engaged
with the marine passenger transport infrastructure.

This generally involves, but is not limited to, designers, planners,

engineers, architects and other professionals involved in the
planning, design and delivery of public transport infrastructure in
Queensland.

This chapter is to be used in conjunction with overarching

8.3.2 Application of this applications of the PTIM.

chapter This chapter details TransLink requirements for planning and

design, and should be referred to before starting to plan new or
upgrades to existing ferry terminals.

TransLink, in partnership with Local Government and in

collaboration with relevant stakeholders and delivery partners,
should be consulted on the design for new infrastructure and the
upgrade of existing terminals.

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 Chapter 8 – Ferry terminal infrastructure

8.4 Principles of ferry

terminal planning
Ferry facilities form a key component of the overall • Marine Parks Act 2004 (Marine Parks Act) and Marine
transport network. This water-based mode offers an Parks Regulations 2006 (Marine Parks Reg)
efficient link for customers to access their destination • Nature Conservation Act 1992 (NC Act)
as a transport mode on its own or in combination with
land based modes, including active transport. • Planning Act 2016 and Planning Regulation 2017
• Port Land Use Plan
Given the locations of ferry terminals in Queensland,
• Priority Development Area – PDA Development
this mode often presents as a convenient mode to
Scheme or Interim Land Use Plan
access community services, employment and higher
education, cultural and tourist destinations. • Priority Port Masterplan
• Transport Operations (Passenger Transport) Act 1994
The planning of ferry terminals, particular their location,
should take into account the relevant land use and • Vegetation Management Act 1999 (VM Act).
planning framework applicable to the area. This allows The exact triggers that may need to be assessed in detail
for strategic planning to be considered in addition for the proposed works will need to be determined on a
to the existing land uses and built form, as part of project specific basis.
enabling a ‘whole-of-journey’ approach to an integrated
public transport service. Legislation particularly The Whole Journey: A guide for thinking beyond
relevant to the planning and design of ferry terminals compliance to create accessible public transport journeys
include: (Australian Government, 2017) assists in enabling
people with disability to genuinely participate in the
• Coastal Protection and Management Act 1995 community by promoting the importance of considering
(Coastal Act) the acessibility of the whole of the passenger transport
• Disability Discrimination Act 1992 (DDA) journey. The Department of Transport and Main Roads
(TMR) sees this guide as a very important document
• Disability Standards for Accessible Public Transport
2002 (Transport Standards) and application of the principles presented in the guide
will help to improve the accessibility of our customers’
• Environmental Protection Act 1994 (EP Act) passenger transport journeys. 1
• Fisheries Act 1994 (Fisheries Act)
For a full list of relevant legislation, policy and
• Land Act 1994 (Land Act)
guidelines, refer to Appendix 8-A and PTIM, Background
• Local Planning Scheme and application.

1 Department of Transport and Main Roads (2018) Disability Action Plan 2018-2022 pp. 6

6 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

A ferry terminal (jetty, pontoon, or landing) is a structure, which

8.4.1 What is a ferry enables passengers to safely and efficiently board or disembark
a scheduled ferry service, where a ferry is defined as a ship, boat,
terminal? barge and hovercraft. Refer Transport Operations (Passenger
Transport) Act 1994.

For the purpose of the PTIM, ferry terminals and marine transport
relate to those providing a specific passenger transport role, as
opposed to freight or vehicle movement.

Unlike other public passenger transport facilities (e.g. bus stops)

8.4.2 Ferry terminal ferry terminals have not typically been categorised based on the
infrastructure function and configuration. Generally, terminals
categories have been tailored to the specific needs based on expected
passenger demands and locality.

TransLink, through the PTIM, proposes to categorise ferry

terminals to assist with their future provision within the
network, and any upgrade of such terminals to ensure customer
functional needs are met. See Table 8.1 for details of TransLink’s
categorisation of ferry terminals.

The categorisation of a ferry terminal will also need to respond to

expected climatic conditions such as weather, tidal conditions
and water wave patterns. Furthermore, guidance on level of
patronage, or frequency of service, may need to be considered
specific to the local government area where a service operates,
due to the variance in patronage or service levels across the state.

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 Chapter 8 – Ferry terminal infrastructure

Table 8.1:
Ferry terminal categories

Ferry terminal category Description Generally located

Local • low usage or remote terminal • very low patronage facility

• specific types of services • low density residential areas
• low no. of attractors
• remote locations
Examples include:
• Thursday Island
• Horn Island

Intermediate • commuter role • low to medium density residential

areas
• moderate frequency transport
services • some attractors (retail, commercial)
• moderate customer boarding • minor tourist locations
• primary point of community access Examples include:
(e.g. for utilitarian trips)
• Victoria Point Jetty ferry terminal
• North Stradbroke Island ferry
terminal (Dunwich)

Premium • regular services • major destinations and tourist sites

• interchange with other modes • major attractors and centres
• high customer boarding demand • multi modal interchange
requiring significant passenger
Examples include:
waiting facilities, including significant
coverage and canopy • North Quay, Riverside, South Bank
ferry terminals
• management of customer
movement/s during peak operations • Redland Bay Marina Wienam Creek
ferry terminal

8 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 8
 Chapter 8 – Ferry terminal infrastructure

A ferry service is a scheduled passenger service provided by a

8.4.3 What is a ferry ferry on or over water, and includes a service provided by a water
taxi. Refer Transport Operations (Passenger Transport) Act 1994.
service?
There are several existing ferry services across the State that are
currently operated by the local authority or private contractors.
These provide a much needed service for:

• residents of island communities

• tourists accessing the islands
• customers of across/along-river public transport in Brisbane
• recreational travel.

See Figure 8.1 and 8.2 highlighting the location of ferry terminals
across Queensland.

TransLink customers using ferry services across the network

8.4.4 Who uses the include residents, tourists (domestic and international),
commuters, school students, and customers using the service
ferry services? for recreational purposes or as part of other utilitarian trips
(e.g. weekly shopping for island residents). How TransLink’s
customers access this mode of travel varies by location, adjacent
land use, and trip purpose and may be predominantly by car in
regional locations, and by foot in urban situations.

TransLink’s role with respect to the planning and delivery of ferry

8.4.5 Roles and terminals across the state is to provide guidance on:

responsibilities • planning and designing terminals that meet passenger

demand and capacity requirements
• integrating with other services
• designing accessible terminals that are easy to access and use
by all
• achieving a consistent look-and-feel for all terminals across
the network
• meeting specific needs of customers particularly those
residing across the State’s island communities.

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 Chapter 8 – Ferry terminal infrastructure

Figure 8.1 –
Location of ferry terminals across Queensland

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 Chapter 8 – Ferry terminal infrastructure

Torrest Strait Map Hamilton Island Map

Fraser Island Map

Gladstone Map

Brisbane Map Townsville Map

Figure 8.2 –
Inset maps of ferry terminals across Queensland

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 Chapter 8 – Ferry terminal infrastructure

8.5 Ferry terminal environment

The process of planning and design for ferry terminals Due to the geography of Queensland, the travel across
should focus on responding to surrounding land use, water bodies (from commuter travel within cities to
environmental constraints, passenger functions, current tourists accessing islands) is a factor of public transport
and future capacity requirements, and stakeholder planning. Ferries are generally linked to public and
engagement. As such, the planning process should: private transport networks, providing continuous routes
• understand current and potential future vessel and more options for passengers.
requirements
Given that an established ferry network is already in
• understand the planning context specific to the site place for Queensland, the majority of ferry terminal
and specific triggers for assessment of the proposed works are anticipated to relate to upgrades of existing
works
infrastructure for:
• determine and understand proposed ferry route(s), • interchange functions
terminal need and passenger demand
• wharves as part of large development proposals on
• understand both up-front and ongoing supporting waterfront land
infrastructure or works (such as dredging and
seawall repairs) • changing passenger demands and requirements
• identify ferry terminal location including customer • access improvements, including for people with
catchments and land value disabilities
• establish ferry terminal infrastructure requirements • local government, asset owner and service operator
taking into account passenger functions and requirements
capacity requirements • new or upgraded vessels
• consult with community and key stakeholders. • flood/cyclone mitigation and damage
• maintenance and end-of-life replacement
• to address specific community needs.

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 Chapter 8 – Ferry terminal infrastructure

8.5.1.2 Customer needs

8.5.1 Understanding existing
The ferry terminal needs to provide an appropriate mix
and future customers of functional elements to meet the needs of customers
(not only using this mode, but interchanging/
8.5.1.1 Customer outcomes interfacing with other modes and the precinct). In
addition the planning of a ferry terminal should address
TMR is focussed on achieving the following customer requirements for those users who may use the terminal
outcomes: for purposes other than for passenger transport (taking
1. Accessible, convenient transport: access and into consideration the location/context of the terminal).
use of the public transport network should be
accessible, convenient, direct and legible As a minimum, all users, regardless of their ability
or how frequently/infrequently they use the public
2. Safe journeys for all: customers should feel
transport network, require the following:
comfortable and safe when using and accessing
the public transport network • short and direct paths to and within ferry terminal
3. Seamless, personalised journeys: ferry terminals • minimal physical barriers between ferry terminal and
are to be designed for the customer and need to each access mode
be convenient and responsive to their individual • ease of circulation to/through ferry terminal
needs and expectations. Design of ferry terminals
• Crime Prevention Through Environmental Design
to consider all modes of access to ensure a
(CPTED)/personal safety
seamless interchange and journey for the customer
• legible, clear and consistent wayfinding and
4. Efficient, reliable and productive transport for information.
people and goods: ensures local access and
integration with all modes is achieved and Additional specific expectations and needs of
customers are able to move efficiently through the customers using the ferry service is provided in Table
terminal. The terminal design balances in-service 8-2.
efficiency and on time running with customer
needs
5. Sustainable, resilient and liveable communities:
providing a balance between movement and place
can create vibrant places for the community. Ferry
terminals should be designed as sustainable, long
term assets that are fit-for-purpose now and into
the future, and adaptable to change.

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 Chapter 8 – Ferry terminal infrastructure

Table 8.2:
Customer expectations and needs

Customer Example(s) Customer expectations and needs

Regular Customers who travel every business • efficient entry and exit
peak hour day to work or education frequently
• short and direct access to connecting modes
commuters using the TransLink network including
ferry services. These users have strong • information on service disruptions and ability to
familiarity with the ferry terminal and access alternative modes.
routes through/via development.

Off-peak May include retired passengers, • comfortable waiting areas

travellers university students, employees working
• infrastructure supporting lower service
shift or outside of regular business
frequency (e.g. seating, shelter)
hours. May include families travelling
with children on weekend. • personal safety in unmanned locations.

Infrequent May include tourists, business • wayfinding and information on surrounding area
users/first- travellers, parents travelling with
• easy to navigate
timers children, interstate guests visiting family
(e.g. typically includes discretionary • comfortable waiting areas including luggage
travellers). facilities
Customers might have luggage, prams • convenient retail/food and drink facilities
or items unable to move easily.

Interchange/ Regular peak-hour commuter switching • easy, legible interchange

transferring between modes.
• multi-modal real-time information and
customers Might need to accommodate customers wayfinding
impacted due to a service disruption.
• relationship between modes minimises delay,
diversions, the need to cross roads.

People with a Customers who are deaf, hard or • system that ensures equitable and direct access
disability hearing, blind or have low vision,
• minimum difficulty or stress to reach destination
customers with cognitive disability
or permanent or short-term mobility • ability to access services provided by different
issues. vessel types (e.g. pontoon design).

Recreational May include users that are mostly like • wayfinding and information on surrounding area
users to travel on the weekend, with little
• retail opportunities and activities
knowledge of the ferry network and
may be purely a trip for enjoyment or
sight-seeing. These users may account
for a substantial component of ferry
patronage.

Visitors/ May include non-travellers who use • sufficient passing areas and use of gates to
passers-by or pass through the ferry terminal/ prioritise needs of travelling customers
interchange, where the terminal is a
• designated areas adjacent to the terminal
focal point supporting other activities.
These users encourage beneficial • comfortable waiting areas and meeting points
passive surveillance and activate the
• retail opportunities and activities
terminal area.

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 Chapter 8 – Ferry terminal infrastructure

When choosing a site/location for a ferry terminal, the following

8.5.2 Understanding should be considered:

location selection • Integration with land use:

– practical links to landside infrastructure and intermodal
connections
– proximity and connectivity to origin/destinations/
attractors.
• Environmental conditions:
– vessel size and requirements
– water/river tidal levels and extreme water levels
– flood/tidal currents
– wave climate
– wind climate
– presence of habitats including sea grass, coral,
mangroves
– location of navigation channel
– location of other berths
– assessment of other vessel traffic.
• Geotechnical conditions such as:
– presence of ground material affecting constructability
(e.g. very deep and soft soil requiring deep foundations
or stiff rock requiring drilling or blasting).

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 Chapter 8 – Ferry terminal infrastructure

• Local site constraints such as: 8.5.2.1 Integration with land use
– above and below ground services
As with other public passenger transport infrastructure,
– external stakeholders
integration with land use is critical. This includes
– cultural heritage integration with active transport routes and other
– planning impacts. public transport infrastructure to enable community
access to services and reduce dependency on cars.
• Long term maintenance requirements.
The location of the terminal should also consider the
Ferry terminals are recommended to avoid the following value of the land for use for such a specialised form of
locations, where possible: public transport particularly when terminals are being
• Within a navigation channel/waterway, due to considered as part of private development proposals or
increased risk of impact by other vessels. The berth access is for exclusive communities. On the other hand,
can be located adjacent to the edge of the channel. a ferry terminal may create or enhance development or
redevelopment opportunities.
• Where exposed to significant waves, currents and
flooding. Due to: The provision of a ferry terminal may encourage other
– passenger safety embarking and disembarking unwanted activities such as fishing, climbing on
from the ferry structures, vandalism, risky behaviour (for example,
– high design loading requirement, which is likely jumping from structures into the water), and loitering
to mean high cost to name a few. The design and management of the
terminal should take into account the likelihood of
– inherent risk of damage in a large extreme event
such activities to ensure access for ferry customers is
(not designed for).
not impeded or made unduly unsafe, in addition to
• Where dredging may be required as part of reducing ongoing maintenance costs (i.e. cleaning). In
construction and maintenance works, resulting in addition, due consideration should be given to adjacent
impacts to environmentally sensitive areas. marine businesses and their needs when locating the
• Near practical links to landside infrastructure and terminal.
intermodal connections, due to increased transit
requirement for passengers. Refer to PTIM, Planning and design for further
information on integration with land use. The
overarching design guidelines within the PTIM need
to be applied giving consideration to site-specific
characteristics to create an attractive, seamless
integration with the surrounding environment, with
regard for the value and use of waterfront land.

The planning of customer focussed ferry terminal

infrastructure should consider feedback from all
stakeholders (e.g. asset owner, operators, users and
so on) and the local community to reflect the specific
needs of location and land use of the area.

TransLink should be consulted with, regarding any

proposals that seek to introduce additional ferry
terminal infrastructure. An assessment of the most
appropriate form of public passenger transport may
need need to be carried out to ensure customer level of
service can be addressed, and to confirm the service/
facility contributes to the wider network operations.

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 Chapter 8 – Ferry terminal infrastructure

8.5.2.2 Integration with other 8.5.2.4 Environmental conditions

modes
Tidal range, extreme weather conditions and other
When interchanging, customers should be able to environmental factors may compromise ferry
do so with minimal difficulty. The land side design of operations and the safe use of a terminal for customers
ferry terminals should allow for seamless passenger and operators. The planning and design of ferry
movement between access modes to encourage public terminals therefore needs to appropriately consider
transport use and to maximise the quality of the all environmental factors as well as alternate or/and
cusomter experience. complementary modes of travel for customers.

Existing and future active transport demand to from The siting of a ferry terminal should also seek to avoid
adjacent land uses, nearby attractors and events locations that require capital and/or maintenance
should inform the design integration of the land side dredging or reclamation to be feasible. TMR in
fixed structure with that of the local and surrounding partnership with local government can assist in
networks. providing basic information where available including
water-specific data such as tides, weather, water depth,
All interface points between local active transport need for dredging, environmental impacts and seawall
networks and ferry terminal infrastructure should be information.
functionally seamless and focus should always be on
integrating with existing infrastructure. Connections Habitat protection should also be considered in site
must be direct, and legible with safe and convenient selection. The presence of marine seagrass, coral, fish
crossings. habitats, vegetation, mangrove, and movements paths
should be determined with disturbance avoided.
For detailed guidance refer to PTIM, Supporting access
infrastructure.

8.5.2.3 Integration with other

services
The coordination with other public transport service
providers/operators should also aim to achieve the
best outcome for customers by reducing wait and
transfer times, and should consider:

• integrated timetabling
• providing information about service changes, both
scheduled and unscheduled
• developing late night travel solutions for customers.

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 Chapter 8 – Ferry terminal infrastructure

There are numerous factors that influence the planning and

8.5.3 Ferry terminal design for ferry terminal infrastructure.

operational Table 8.3 provides more detail on some key requirements for
consideration, for the planning and design process.
considerations
In addition to the locational and operational considerations
specific to ferry terminals discussed in this chapter, other relevant
considerations are provided in PTIM, Planning and design.

Table 8.3:
Operational considerations for planning and designing ferry terminal infrastructure

Factors influencing
What to consider
planning and design

Capacity and design The design of new and/or upgraded public transport infrastructure needs to consider
life current and future capacity requirements. This is particularly important for ferry
terminals and services, which have higher infrastructure, fleet and operating costs
than land public transport. Also:
• Assess local passenger profile and their requirements, with a focus on access
mode and trip purpose.
• Incorporate the ferry terminal components applicable based on terminal category
(refer Table 8.6).

Alternative transport • During early planning, there is a need to consider alternative transport modes that
modes and wider could meet access objectives. As this mode is typically considered a specialised
implication service, an assessment should be undertaken to understand the wider network
and customer opportunities as well as impacts from adding ferry facilities as part of
developments.

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 Chapter 8 – Ferry terminal infrastructure

Factors influencing
What to consider
planning and design

Access area and • Personal comfort – terminal access areas (e.g. walkways, gangways and pontoons)
infrastructure should be designed to be within the range of personal comfort during peak
operational periods. These must accommodate passenger movements when
waiting, queuing and accessing services. Passengers boarding and alighting
should not be inhibited by waiting passengers. Sufficient space also needs to be
provided for passengers to move to and away from loading and waiting areas.
• Safety and security - early planning and design consideration needs to incorporate
measures such as provision of adequate sight lines, passive and active
surveillance, security infrastructure and use of gates etc. to enhance passenger
safety.
• Design space – consideration should be given to an appropriate Fruin Level of
Service for the design of the terminal waiting areas, walkways, gangways and
pontoon. For pedestrian horizontal travel and platform waiting areas, TransLink
typically prefers that a LOS C be achieved as a minimum during peak periods.
Seating and waiting areas should ideally be separated so that they do not interfere
with boarding and alighting, information points or other pedestrian circulation
points.
• Inclusive – all public transport infrastructure must be designed to accommodate
all public transport users and comply with relevant access and design standards.
Priority should be given to providing for independent access in accordance with the
Disability Standards. Where the provision of independent access is not practical,
the Disability Standards makes allowance for provision of ‘direct assistance’ as
an alternative means of achieving full access – this is defined as constituting help
given by an operator or provider 2.
• Supporting access infrastructure – planning and design should consider how
passengers will access the terminal and incorporate appropriate supporting
access infrastructure. For detailed guidance refer to the PTIM, Supporting access
infrastructure Table 3.1.

Operator requirements • Mooring Vessel – depending on the ferry service and agreement with operator,
consideration may need to be given in the planning and design of where the vessel
is moored outside of operational periods.
• Operator Amenities – subject to agreements with operators, access to toilet
facilities may need to be provided and should be considered.
• Operations manager - liaison with operations manager to understand requirements
of ongoing management and maintenance of the asset.
• Design vessel particulars – ferry terminal infrastructure needs to consider a diverse
range of design vessel particulars that may use the terminal. Refer to section
Design considerations for ferry terminals in this chapter for further detail.

Emergency response • Ferry terminal design may need to consider the need to accommodate berthing and
vessels mooring of emergency response vessels required to respond to specific needs for a
community (e.g. fire, ambulance, police).

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 Chapter 8 – Ferry terminal infrastructure

8.6 Ferry terminal formation

This section provides guidance on a typical ferry terminal layout.
8.6.1 Understanding It is noted that the layout of a terminal should address site-
specific constraints and operational requirements, and as such a
terminal layouts site specific response needs to consider:
• the surrounding environment and general accessibility to land
use
• functional and operational capacity requirements
• surrounding catchment demand from the wider transport
network.

Ferry terminal design shall be undertaken in conjunction with

a number of key stakeholders, including TMR, Maritime Safety
Queensland, local government and ferry operators.

2 Transport Standards s1.15, s33.3 and s33.5.

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 Chapter 8 – Ferry terminal infrastructure

• walkway (fixed structure)

8.6.2 Ferry terminal elements • gangway (floating)
• pontoon (floating)
TransLink has not specifically defined a set of generic
ferry terminal layouts, as the layout configuration is very • gangplank bridge (if required).
much linked to the understanding of the environmental
factors (such as wind direction) of the water to be In addition to the layout itself of the terminal, as with
crossed or traversed along and the ferry vessel. other public transport modes, a range of supporting
access infrastructure (for example, walk and cycle
However, a typical terminal layout includes: components, kiss ‘n’ ride or park ‘n’ ride) should be
considered to complement the functionality of the
• access paths to/from broader precinct
terminal and delivery of an integrated and seamless
• land side fixed structure waiting area transport network. Refer to PTIM, Supporting access
infrastructure.

FERRY
A

FENDER PILE
(IF REQUIRED)

GANGPLANK
WALKWAY GANGWAY
(FIXED)

WAITING
AREA

PONTOON
(FLOATING)

GENERAL ARRANGEMENT

FERRY
MHWS

FERRY
MLWS

MLWS

SEABED

GANGPLANK

FENDER PILE
(IF REQUIRED)

SECTION
Figure 8.3 –
General arrangement and section of a typical ferry terminal layout
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 Chapter 8 – Ferry terminal infrastructure

8.6.2.1 Land side fixed structure 8.6.2.2 Walkway

• Design and layout of this structure will need to take • The walkway typically provides a fixed connection
into consideration its specific transition into the between the land side structure and the gangway.
surrounding environment, nearby/adjacent land
• It provides for the movement of passengers to and
uses, and associated activities. This should include
from the ferry vessel, as well as the movement
the consideration of an accessible path of travel
of goods (as required based on customer type,
from surrounding precinct through to the pontoon
location, site context).
for boarding the vessel.
• Width of walkway and its orientation/arrangement
• A waiting area as a minimum should include a
should be such that it meets objectives for the
shelter within appropriate seating and allocated
efficient movement of passengers as well as meeting
spaces, service information and fares, and
the requirements of the Disability Standards
ticketing facilities where applicable. The shelter
(particularly with respect to the provision of
should provided to maximise protection from the
ramps and resting landings). This may see wider
elements for customer comfort and be positioned to
walkways to accommodate both unloading and
commuters can easily see approaching vessels.
loading movements simultaneously (two-way flow)
• This structure should offer a safe holding area for or where required due to luggage requirements (for
passengers away from the movement of embarking example, associated with tourists, resorts or island
and disembarking passengers, particularly for less communities).
mobile passengers or younger passengers/families.
• Offer shelter from the elements, as well as 8.6.2.3 Gangway
appropriate level of seating including allocated
spaces (to meet specific customer requirements and • The gangway connects with the fixed walkway
the Disability Standards). and that of the terminal pontoon, and is designed
to move according to tidal conditions. As with
• Accommodate any proposed terminal building or the walkway it provides for the movement of
ticket office (or other ancillary, retail or commercial passengers to and from the ferry vessel, as well
uses where appropriate). It is noted that customers as the movement of goods. It should meet the
have the option to purchase or validate fares on requirements of the Disability Standards.
board the vessel. Contact TransLink for preferred fare
payment options when determining design. • The gangway should not be encouraged to be used
for the queuing/waiting of passengers.
• May consider facilities to support and enhance the
use of bicycles as a means of access to/from the
ferry terminal.
• May include features, or space to accommodate
non-passenger users (for example, recreational
uses).

WALKWAY FENDER PILE PONTOON

(FIXED) GANGWAY (MHWS) (IF REQUIRED) (MHWS)

MHWS (MEAN HIGH WATER SPRINGS)

MLWS (MEAN LOW WATER SPRINGS)

SEABED

GANGWAY (MLWS) PONTOON

(FLOATING)

ELEVATION
Figure 8.4 –
Elevation of a typical ferry terminal layout

22 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

8.6.2.4 Pontoon 8.6.2.6 Accessibility and

compliance
• The orientation, location and layout of the pontoon
needs to consider the specific context of the site (for It is important that the relevant standards and
example, environmental factors, tidal conditions, guidelines for disability access are followed, along
wave/wind climate), vessel size and turning
with the engagement of relevant disability reference
movements, operations, and number of berths.
groups, where required. The legislative requirements
The height difference between the pontoon and the
vessel (freeboard) also needs to be considered, with of the Commonwealth Disability Discrimination Act
particular attention given to the slope of ramps for 1992 (DDA), sets out the responsibilities of providers
passengers with disabilities. with regards to access to public transport, with the
requirements identified in:
• Where the layout of the terminal sees passenger
queuing and waiting proposed to occur on/ • Disability Standards for Accessible Public Transport
at the pontoon, it needs to be sized to ensure 2002 (Transport Standards)
sufficient stability, to meet passenger demand and • Disability (Access to Premises – Buildings)
movements, as well as providing seating, shelter Standards 2010 (Premises Standards).
and safety/service equipment.
TransLink also recognises the importance of providing
• If space is available, it is encouraged to consider
appropriate accessibility for customers as part of their
designing a terminal with passenger queuing and/
or waiting to occur on land, supported by visible door-to-door journey. Enabling a customer to navigate
passenger information displays (e.g. real-time). a continuously accessible path as part of the ‘journey’
helps create an accessible network.
• Consideration should also be given to the storage of
the gangplank (see below). • The large tidal nature of some coastal locations
can impact the accessibility of ferry terminals by
8.6.2.5 Gangplank changing ramp gradients for gangways. This may
see the need for assisted access for people with a
• To be sized to address passenger flow, cargo disability.
requirements, and the range of vessels servicing the
terminal. • The motion of ferry vessels on the water can cause
gangplank movements, which may affect the
• Needs to provide safe and equitable transition for accessibility of ferries. This may see the need for
passengers from the pontoon to the vessel and assisted access for people with a disability.
should meet the requirements of the Disability
Standards. • The use of ferry terminals for fishing and other
recreational uses can also present hazards and
• Ideally the gangplank needs to be designed to amenity impacts.
enable manual handling, and the layout of the
terminal should ensure it can be safely stowed when • Storm and flood resilience as well as other
not in use. ferry-specific concerns should be considered in
the design of terminals to ensure they remain
accessible.

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 23
 Chapter 8 – Ferry terminal infrastructure

8.7 Functional design

guidelines for ferry terminals
Ensuring that the arrangement of key components The TransLink architectural theme provides the
is correctly incorporated will contribute towards framework for establishing a coherent network of public
quality outcomes for the overall terminal design. transport infrastructure across the state. Infrastructure
planning and design should:
Each of the following principles described in this
• reflect the relative importance of the infrastructure
section should be incorporated into the design of
in the overall public transport hierarchy
public transport infrastructure.
• align with network standards for components such
as land side structures, pavements, signage and
wayfinding particularly where integrated with other
8.7.1 TransLink architectural transport modes

theme • be based on the use of modular components to

reduce cost, as well as for ease of maintenance and
future capacity enhancement
Passengers find it easy to recognise, interpret and
navigate public transport infrastructure. • use common materials that emulate a lightweight
appearance to deliver a modern, open and safe
Public transport infrastructure should be designed environment
to: • comply with applicable standards and regulations,
• be legible within the built environment including:
• be contemporary – Disability Standards for Accessible Public
Transport 2002 (Cth)
• consistent inclusion of components
– Crime Prevention Through Environmental
• address climatic conditions Design (CPTED) guidelines
• meet customer needs. – relevant Australian Standards (see Section 8.11
in this chapter for relevant design references).
Infrastructure is one of the most recognisable
parts of the TransLink network. A consistent
‘look and feel’ across the network will increase
passenger confidence, with customers having clear
expectations. Design elements can be tailored to
meet specific community, operational and functional
requirements at individual sites.

24 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 25
 Chapter 8 – Ferry terminal infrastructure

Customers enjoy free flowing movement within the

8.7.2 Arrangement of space terminal.

Public transport infrastructure may include public and

private spaces. Public spaces form the pathway from
the point of entry to the point of departure. Private
spaces should not obstruct paths of travel, sightlines
to points of entry, information and decision points, and
waiting and seating areas. Private spaces can include:
• retail and commercial areas
• maintenance and management terminal areas
• communications and electrical cupboards.

The layout of a transport facility should provide for

8.7.3 Sequence of movement the sequence of passenger movement – which is in
response to the progressive sequence of actions and
decision points along the path of travel. Movement
should be in a forward direction from the entry to the
pontoon boarding point, as illustrated in Figure 8.5.

Entry Information Tickets Pontoon

Tickets typically purchased and validated
on-board vessel
Figure 8.5 –
Sequence of Movement

26 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

8.7.4 Circulation within public transport infrastructure

Table 8.4:
Principles of circulation

Types of Circulation Principles

Direct Circulation • Route between entry and boarding points should be as direct as
possible.
• Minimise turns in the path of travel and avoid turns greater than 180
degrees.
• Changes of level should be through ramps, or continuous straight
flights of stairs.
– If turning is required, landings are to be provided with necessary
room for appropriate separation and manoeuvring.
– Stairs circulating at 90-degree turns must adopt suitable measures
to provide good sightlines for ascending and descending.
See Figure 8.6.

Cross-path circulation • Provide simple and clearly defined paths of travel that avoid conflict
and maximise capacity.
• Paths of travel should be clearly established to meet the requirements
of passengers on the dominant side of the pathway, away from the
opposite flow path.
• Avoid circulation systems that have people crossing the paths of others
to access information, ticketing, amenities, platforms, ranks, seating,
rubbish disposal and other requirements.
See Figure 8.7.

Left-hand circulation • Dominant movement pattern of pedestrians is based on the majority of

travel undertaken on the left-hand side.
• Circulation within the terminal (including around components and
amenities) should follow this convention for predictability and
efficiency.

Vertical Circulation • Vertical circulation components such as stairs, ramps and lifts should
be assembled together centrally.
• Centralised location of components assists with convenient placement
of public information.
• All access components must comply with the relevant Disability
Standards to the maximum extent possible.

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 27
 Chapter 8 – Ferry terminal infrastructure

Types of Circulation Principles

Changing direction • Changes in direction within circulation should only occur where there
is sufficient space to allow passengers to maintain a sense of direction
(use of transparent materials to enable views is preferable).
• Appropriate space should be provided at information and decision
points for people to avoid conflict with the flow path of travel to ensure
comfortable and efficient movement.

Emergency evacuation circulation • Emergency evacuation considerations, including appropriate

circulation paths, exits and assembly points, should cater for the
maximum volume of people using the terminal at any one time.
• Effective signage and wayfinding is a key consideration for public
circulation in an emergency situation.
• Facilities which are structurally at-grade, elevated or below grade
present complex emergency and safety requirements that warrant
project specific design investigation.
• A Safety in Design review of the above should be undertaken with all
relevant stakeholders.
Note: The Premises Standards and the National Construction Code
including the Building Code of Australia provide technical emergency and
safety requirements for passenger transport facilities, as well as cross
referencing to the relevant Australian Standards for design guidance.

 
Figure 8.6 –
Direct circulation

     

Figure 8.7 – Cross-path circulation

28 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Specific to ferry terminals, the management of the use of

8.7.5 Density of walkways and gangways for passenger flow to/from the vessel
should be considered, either through appropriate scale of design
occupation (i.e. wider walkways and gangways), or management/holding
of passengers whilst other passengers alight (disembark) the
vessel. Refer to PTIM, Planning and design for further guidance.

Entry and exit points are clearly defined and highly legible to
8.7.6 Identifiable customers.

terminal entry and exit Clearly defined entry and exit points are essential; not only
providing points of access, but also defining the ferry terminal/
infrastructure boundaries and where access infrastructure needs
to link to the facility (for example, terminal building, or ferry
walkway) from the surrounding built environment.

Design considerations should include where applicable, the

provision of entry plazas, information areas, ticket office or
terminal building, fare gates, or gates between recreational users
and access to the pontoon.

   
Figure 8.8 –
Identifiable entry/facility

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 29
 Chapter 8 – Ferry terminal infrastructure

Safety and security of customers and other users of the terminal,

8.7.7 Safety and particularly at night may see the need to consider in addition to
appropriate lighting levels, well monitored waiting environments,
security and access paths to and from the terminal that offer sufficient
active and passive surveillance.

The need for ‘gates’ on the walkway of the terminal to close

off access to the pontoon outside of operational hours, or
to segregate recreational users of the terminal from waiting
customers might also need to be considered and planned for
early as part of the ferry terminal design.

8.7.7.1 Active surveillance

The safety and security measures employed to maximise actual
and perceived safety for customers may consider the use of the
following:
• security cameras in operational areas
• adequate lighting appropriate to the type/category of terminal
• visual monitoring of the terminal (or interchange).

8.7.7.2 Passive surveillance

Infrastructure is designed to provide passive surveillance and
deter undesirable behaviour.

The physical environment of public transport facilities must be

designed to minimise the possibility of crime, property damage
and anti-social behaviour associated with people gathering
in public spaces. Creating defensible spaces that allow for
surveillance from outside and within the terminal will promote
safe environments and will attract greater public use. Refer to
the current version of the Queensland Government’s CPTED
guidelines.

Figure 8.9 –
   
Passive surveillance

30 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

8.7.7.3 Anti-social behaviour,

graffiti deterrents and
treatments
Components are durable and resistant to graffiti and
vandalism.

Public transport facilities are vulnerable to

unwanted offences such as vandalism, abuse
and careless use of infrastructure components.
In line with specifying durable, self-cleaning and
easily maintainable materials and finishes, all
infrastructure components—furniture, lighting
equipment, information devices, walls, floors,
ceilings, balustrades, glass panels, screens,
elevators, escalators and other components—
coming into contact with the public must be resilient
to acts of vandalism and graffiti. This may involve
terminal components being protected with anti-
graffiti coatings or constructed from non-porous
graffiti-resistant materials.

Other options include specific design and

arrangement of waiting areas and structures to
maximise natural surveillance in order to minimise
the incidence of graffiti and anti-social behaviour. In
some instances, appropriate planting of vegetation
may be used, adjacent to structures or walls,
to prevent access by vandals. Furthermore, the
moderate application of artwork that complements
the terminal architecture and theming can also be
used to deter graffiti.

Ferry terminals in particular may attract certain anti-

social and risky behaviour which can be problematic
for customers and operators, as well as potential of
injury.

Measures to discourage the climbing of the ferry

structure (e.g. shelter/roof) such as eliminating
hand/foot holds, use of materials or curvature in the
design should be considered. The use of gates and
barriers to prevent access out of operational hours is
recommended to deter risky behaviour.

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 31
 Chapter 8 – Ferry terminal infrastructure

Sun and weather protection is to be considered for customers

8.7.8 Climatic comfort in both the waiting and walkway areas at ferry terminals.

and weather protection In developing the design of terminals the following should be
considered:
• structures must provide sufficient physical width, length
and height to achieve high-quality climatic comfort and
waves, spray, sun and weather protection for passengers to
occupy this space
• passengers should be provided with appropriate protection
with enclosed or covered access points, public information
and decision points, seating and waiting areas, and
boarding and alighting areas
• consideration must be given to the management of sun,
wind, rain, waves, heat, glare and humidity.

     
Figure 8.10 –
Climatic comfort and weather protection

Maintain simplicity and provide a functional ferry terminal design

8.7.9 Functionality and that passengers can easily interpret and use.

simplicity The design of structures, pontoons, seating, signage, pavements

and other components must be incorporated within the overall
design process to achieve highly functional design outcomes.

The design should provide a legible and pleasant environment

that is uncluttered, with minimal concealed spaces.

32 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Sustainability is to be considered in developing all public

8.7.10 Sustainable transport infrastructure.

design Design and delivery of public transport infrastructure will focus on

sustainability through:
• terminal design that is fit for purpose now and into the future,
and adaptable to change
• contributing to attractive community spaces and a local sense
of place
• commitment to a low environmental footprint and whole-of-life
approach through all design, construction and maintenance
activities
• increasing visibility of sustainable features, and undertaking
a participatory approach to design to improve community
awareness and support.

Impact on the environment should be avoided and minimised in

early planning stages such as during the site selection process.
Design should seek to minimise its footprint and impact on
environmental features in and adjacent to the site. For details of
TransLink sustainability requirements, refer to PTIM, Planning and
design.

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 33
 Chapter 8 – Ferry terminal infrastructure

8.8 Specific considerations

for ferry terminals
A ferry terminal has complex marine and civil
engineering design requirements as it is located
in the harsh marine environment. To ensure that
the terminal is fit for purpose, safe and provide for
vessel operations there are a number of aspects to
consider carefully in the design (this also includes
upgrades and rehabilitation of existing terminals).

Specific design considerations to assist with the

upgrade of or design of a new ferry terminal are
summarised in Table 8.5.

Table 8.5:
Functional design elements for ferry terminals

Item Example considerations (not limited to)

Design life • return periods for various design events (e.g. annual recurrence intervals of 50,
100 years or more) and corresponding risk profile to be acceptable to owner
• design environmental factors
– tides
– waves and spray
– currents
– flooding
– erosion & scour allowance
– siltation
• climate change design approach
• durability requirements due to harsh environments
• maintenance requirements.

34 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Item Example considerations (not limited to)

Ferry operator • loading/unloading of passengers (including for people with disabilities,

requirements mobility devices, prams etc., as well as potential for gates to control passenger
movements)
• loading/unloading of cargo or other items
• requirements for mooring vessel (access to securing mooring ropes)
• vessel operation requirements (i.e. limits for waves, current, wind and passing
vessel effects)
• overnight mooring of vessel
• maintenance of vessel
• access to power, water or other services.

Berthing and mooring of • Note that different ferry vessels may use the terminal (with differing passenger
the ferry vessels and cargo requriements etc.) and thus the design shall be for the most adverse
of all design vessel particulars (minimum dimension may govern some design
aspects such as fender spacing).

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 DRAFT 35
 Chapter 8 – Ferry terminal infrastructure

Item Example considerations (not limited to)

Berthing and mooring of • Vessel Particulars:

the ferry vessels – loaded and unloaded displacement (not to be confused with Dead Weight
(continued) Tonnage as DWT is loading capacity in volume based on density of water
and does not include selfweight)
– length
– beam (width)
– loaded and unloaded draft
– loaded and unloaded freeboard
– mooring requirements
– berthing velocity.
• fender selection and spacing
• design safety factors
• safety issues with the zone between moving vessel moving and terminal (if
pontoon)
• vessel operation requirements (i.e. limits for waves, current, wind and passing
vessel effects)
• emergency response vessels (e.g. ambulance, police) requirements.

Gangplank • freeboard range of design vessels (loaded/unloaded)

• surge, sway, heave, roll, pitch and yaw range of design vessels
• freeboard range of pontoon (loaded/unloaded)
• surge, sway, heave, roll, pitch and yaw range of pontoon
• wave action
• assessment of type of boarding for people with disabilities, mobility devices,
prams etc.
• health and safety issues (e.g. manual lifting/handling).

Pontoon • passenger requirements including seating and adjacent allocated spaces for
mobility devices, signage, information etc.
• cargo requirements
• gangplank geometry requirements
• gangway operation requirements
• tidal range
• environmental climate during ferry operations (incl. assessment of water
overtopping onto pontoon and if operations will be compromised in certain
conditions)
• environmental climate in extreme event (survival of pontoon in extreme storm
event)
• functional requirements.

36 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Item Example considerations (not limited to)

Pontoon • stability requirements

(continued) • strength requirements
• maintenance requirement (incl. considering how pontoon can be removed for
maintenance)
• construction methodology such as logistics of prefabrication, transport and
installation
• safety issues with floating structure and movements
• egress from water body (e.g. safety ladder)
• requirements for power, water and other services
• freeboard range of design vessels (loaded/unloaded)
• surge, sway, heave, roll, pitch and yaw range of design vessels
• freeboard range of pontoon (loaded/unloaded)
• surge, sway, heave, roll, pitch and yaw range of pontoon
• wave action.

Gangway • loading/unloading of passengers (including for people with disabilities,

mobility devices, prams etc.)
• loading/unloading of cargo or other items
• requirements for power, water or other services
• tidal range and sea level rise
• movement joint/end of gangway (including sliding plate and tactile indicators)
• slip resistance
• recreational use.

Walkway (fixed structure) • loading/unloading of passengers (including for people with disabilities,
mobility devices, prams etc.)
• loading/unloading of cargo or other items
• requirements for power, water or other services
• tidal range and climate change factors
• connection for end of gangway (including tactile indicators)
• recreational use.

Waiting area • passenger requirements, including seating and adjactent allocated spaces for
mobility devices, signage, information, fare machine etc.
• transition into adjacent environment (such as a road, bus stop, cycleway or
other)
• bicycle parking
• health and safety issues
• recreational use.

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 37
 Chapter 8 – Ferry terminal infrastructure

Item Example considerations (not limited to)

Site specific studies to • passenger and cargo profile

inform design • study of marine traffic at the proposed location
• geotechnical conditions
• topographic and hydrographic survey (note that different datums may be used
such as Australian Height Datum on land and Chart Datum to sea)
• study of design environmental factors
– tides
– waves
– currents
– flooding
– erosion & scour
– siltation.
• study of climate change design factors
– sea level rise
– increase in storm activity
– increase in salinity
– other.

Weather cover/roof • extent of cover required

• guttering
• anti-climb and egress if risk of climbing onto structure
• safety issues
• movements of floating parts.

Lighting • minimum required lighting to facilitate early morning and evening operations
• appropriate lighting lux level 3
• hours of operations
• Disability Standards requirements 4
• potential impacts on marine life and habitats
• potential impacts on neighbouring residents.

3 Liaise with TMR in partnership with local government to determine the appropriate level of lighting.
4 Refer Section 8.11. Note that effort should be made to comply with the Disability Standards to the maximum extent possible.

38 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 39
 Chapter 8 – Ferry terminal infrastructure

8.9 Ferry terminal components

This section details the components that need to
be included at ferry terminals. The use of quality
components (including materials and furnishing) will
support effective ferry terminal operation by:
• providing a comfortable and safe passenger
environment
• delivering robust infrastructure that minimises the
need for maintenance.

All building and construction components of ferry

terminal design are to comply with relevant building
codes and Australian Standard requirements.

TransLink in partnership with Local Government and

stakeholders shall be consulted on infrastructure
component inclusions for each terminal.

The correct level of design components making up a

terminal will depend significantly on the role of the
facility in the TransLink network (that is, TransLink’s
hierarchy of transport facilities).

These are detailed in Table 8.6 where:

• M is mandatory (component must be included,
that is if it is a statutory requirement and/or a
requirement from TransLink)
• P is preferred (components will be included unless
justification is provided and approved by the
provider of the ferry terminal in response to site
constraints)
• S is site-specific response (component may be
required or desirable subject to specific terminal
function and/or site requirements)
• is not applicable (component does not apply to the
terminal type/category).

40 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Table 8.6:
Ferry terminal components

Minor
Category Component Intermediate terminal Premium terminal
terminal

Information

Stop marker Stop identification sign

(including location, M M M
name)

Ferry terminal
specific Fare information S M M
information

Site specific timetable P M M

Routes serving the

S M M
terminal

Route destination map P M M

Real-time passenger
S S P
information

Customer public
address system
S S P
(including hearing
augmentation)

Terminal/interchange
S S S
wayfinding signage

Network
Network map S P M
information

Locality map S S M

Regulatory Landside road access S S S

signage and line (e.g. Bus zone, taxi
marking zone)

Navigation aids S S S

Supporting Cycle enclosures/ S S P

access parking
infrastructure
Kiss ‘n’ ride and taxi S S S
facilities

Park ‘n’ ride S S S

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 41
 Chapter 8 – Ferry terminal infrastructure

Minor
Category Component Intermediate terminal Premium terminal
terminal

Accessibility

General access Manoeuvring area for M M M

wheelchairs 5

Clear path of travel M M M

TGSI M M M

Allocated space M M M

Ramp Access M M M

Ferry access Gangway (one way flow) S S -

Gangway (two way flow) P P M

Gang plank on pontoon P P P

Pontoon P P P

Stop/terminal furniture

Shelter P M M

Seating and lean rails M M M

Bin M M M

Fare collection

Fare machine S S S

Fare gates S S S

Ticket window/customer S S S
Service/Information
kiosks

Safety and security

Security camera S S S

5 Refer to Transport Standards Part 3.1 and 3.2 for detail regarding the provision of circulation space and access for wheelchairs to turn
when boarding

42 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Minor
Category Component Intermediate terminal Premium terminal
terminal

Call point (coinciding S S S

with security cameras)

Lighting 6 M M M

CPTED Principles M M M

Ferry specific Anti-climbing measures P P P

Gates S S P

Optional enhancements

Terminal Drinking fountain S S P

furniture

Shopping trolley bay(s)/ S S S

storage

Customer Toilet S S S
facilities

Parenting/carer facilities S S S

Fishing on structure S S S
management

Wayfinding Precinct wayfinding S S S

signage

Landscape Landscape treatment P P P

treatment

Commercial Vending machine (third S S S

party)

Advertising panels S S S

Retail S S S

Customer wireless S S S
internet access
solutions

6 Liaise with TMR in partnership with local government to determine the appropriate level of lighting

Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020 43
 Chapter 8 – Ferry terminal infrastructure

Minor
Category Component Intermediate terminal Premium terminal
terminal

Operational facilities

Overnight On buoy away from S S S

mooring terminal

At terminal S S S

Table 8.7 provides an overview of TransLink

8.9.1 Choosing ferry terminal requirements in choosing ferry terminal components.
All components must comply with the relevant Disability
components Standards and Australian Standards. Consideration
should be made to achieving an accessible outcome for
the identified customers of the terminal.

For detail regarding TransLink requirements for other

public transport infrastructure components not listed
below refer to PTIM, Planning and design and PTIM,
Supporting access infrastructure, or relevant modal
chapter.

Table 8.7:
TransLink requirements for Ferry terminal components.

Element Considerations

Materials and • Common visual appearance by aligning structures, pavement, signage wayfinding and other
furnishing infrastructure with the TransLink architectural theme (where agreed with local government/
asset owner).
• Design elements to be tailored to meet site-specific operational and functional requirements
within the overarching TransLink theme.
• Components are suitable for the harsh environmental conditions, and easy to use and
maintain.
• Modular and consistent terminal components are used to facilitate future maintenance and
expansion of infrastructure.
• Comply with all applicable standards and regulations.

44 Public Transport Infrastructure Manual, Department of Transport and Main Roads, June 2020
 Chapter 8 – Ferry terminal infrastructure

Element Considerations

Signage and • Signage should comply with TransLink’s signage guidelines where provided in the TransLink
wayfinding network, with agreement with local government/asset owner.
• Provide logical timetable displays, wayfinding signage and overall terminal signage.
• Use universal icons, international symbols where possible and indicators, and consider
signage height, colour contrast and orientation.
• Location of signage to consider line-of-sight to nearest decision point, multi-modal
integration, maps and landmark information for wider precinct.
• Consult TransLink on the general inclusions and arrangement of signage at public transport
infrastructure facilities to assist with coordinating with wider precinct wayfinding and
messaging to aid a user with their door-to-door journey.
• For further information on TransLink’s infrastructure signage refer to the PTIM, Supporting
access infrastructure Table 3.5 and PTIM, Branding, theming and signage.

Shelter/Roof • Shelters and all terminal structures should project a consistent design language that:
– appears modern, light and spacious
– is of a high quality and standard
– is reflective of the Queensland sub-tropical climate
– is reflective of TransLink’s infrastructure theming and architectural design .
• Shelter structure to be designed in accordance with the proposed terminal layout and
location of where passenger/customer waiting is proposed to occur, with good sight lines to
approaching vessels. This may include waiting areas, walkways and pontoons.
• Transport Standards provides guidance on the provision of appropriate allocated space at
infrastructure. Waiting areas should incorporate seating and allocated space for wheelchair
users.
• Structures must provide appropriate weather protection as far as reasonably practical.
• Passenger information displays, signage and wayfinding can be attached to the structure
providing they do not obscure sightlines.
• Shelter structures should include high-quality finishes with modern, durable, and easily
maintained materials that are reflective of the overall terminal environment and climatic
conditions (that is, sun, rain, natural light and airflow).
• For the prevention of anti-social/risky behaviour the shelter should consider an open design
with appropriate anti-climbing features/measures.

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 Chapter 8 – Ferry terminal infrastructure

Element Considerations

Seating and • Must be provided in quantities reflective of the expected waiting times and levels of
lean rails anticipated patronage for the terminal.
• Seating should be provided at all waiting areas, including allocated spaces for wheelchair
and mobility device users, without impeding free flowing access paths and walkways.
• Less seating may be provided at high-frequency service locations due to minimal passenger
waiting times and high passenger volumes.
• Seating and lean rails should be provided where passengers can easily see approaching
public transport vehicles/vessels, typically where there is complete weather protection and
where the environment is safe and well lit.
• Seats should include backrests and armrests and be constructed from durable, easily
cleaned and maintained materials that allow drainage from liquids.
• Seating may be cantilevered to a wall or shelter structure to allow easier platform
maintenance.
• All furniture must offer appropriate luminance contrast in colour with the immediate
background (as per the Disability Standards).
• Lean rails provide passengers with a convenient waiting option by allowing passengers to
perch or lean, rather than be seated, when waiting for brief periods or where waiting space is
limited. Lean rails generally consist of a horizontal beam supported at either end by vertical
posts, or the beam may be attached directly to a wall or station structure. Various heights of
lean rails to be considered to accommodate differing customer needs.

Lighting • Ambient lighting is to be provided for a safe, comfortable and functional station.
• Feature lighting may highlight architectural features.
• For day-time use, consider translucent materials to allow natural lighting.
• For night-time, bright white artificial lighting should ensure a safe and visually attractive
environment.
• High quality light fixtures and fittings should be robust, corrosion-proof, tamper-proof, and
discrete and complement the ferry terminal/interchange environment.
• Use of common fixtures will improve maintenance and lower ongoing costs.
• Provide lighting on pedestrian areas, roadways and terminal information.
• Luminance contrasts will be consistent with terminal/interchange areas including paths and
must comply with a minimum contrast with background as per Disability Standards.
• Design should minimise ‘glare’ particularly to ensure safe ferry operations (i.e. driver
approach to terminal and docking) and to minimise obtrusion for nearby residents/
surrounding properties.
• Lighting must comply with the applicable requirements of lighting subcategory P6 within AS/
NZ 1158.3.1 – Lighting for roads and public spaces.
• For additional disability compliance lighting requirements refer to the Disability Standards for
Accessible Public Transport 2002 (Transport Standards).

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 Chapter 8 – Ferry terminal infrastructure

Element Considerations

Security and • Security infrastructure refers to security cameras and other items used for the creation of safe
Safety and well-monitored waiting environments.
• Details on the specifications and management schedules for these systems will be
established in collaboration with the terminal owner and/or asset manager.
• Appropriate construction and installation requirements must be considered when planning
for the inclusion of security infrastructure. The use of signage informing people of the
presence of security infrastructure within a terminal can further enhance personal safety, and
highlight the perceived risk of detection to potential offenders.
• Security help points are typically located in key waiting areas. Ultimately, the location of all
these elements should be the subject of terminal specific design, as each site is likely to
have a range of differing sightlines and movement patterns.
• Counter-terrorism design considerations should be explored where possible on a site-
specific basis, depending on the location, level-of-service and potential security risk.
Where applicable, terminal design should strive towards universal standards for security
and counter-terrorism measures. Liaise with the appropriate division in TMR for advice on
including security and counter-terrorism measures at the earliest phase in the terminal
planning.
• Gates – should the terminal be located adjacent to land uses where the structure of the ferry
terminal could be used by the general public (recreational users) out of operational hours,
or for activities that impede the day to day use and capacity for customers boarding and
alighting from the ferry vessel, the use of a “gate” may need to be considered to close off
access to the gangplank and pontoon. This may need to be considered and planned for early
as part of the terminal design.

Drinking • Drinking fountains may be considered at the terminal or as part of an interchange/integration

fountains with other modes.
• They are generally located close to waiting or congregation areas, seating, information
displays, cycle storage areas, and station entries and exits.

Trolley bays/ • Where the terminal co-exists with specific commercial/retail outlets, or where the service is
storage used for the transport of cargo, or goods (for example, residents’ weekly shop), there may be
the requirement to include appropriate, discreet, and easy to maintain trolley bays or storage
within or close to the terminal.
• The siting of trolley bays/storage needs to take into account potential conflict with other
modes of transport and where applicable trolley collection vehicles.
• An agreement from the retail or other operators to collect trolleys on a regular basis is also
required.

Bins • Rubbish bins, of type/specification agreed by asset owner/maintainer, should be provided at

all terminals.
• The location of rubbish bins should consider positioning close to waiting or congregation
areas, seating, information displays, boarding points, cycle storage areas, and interchange/
terminal entries and exits.
• For ferry terminals, consideration needs to be given to a location appropriate for access for
collection arrangements.

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 Chapter 8 – Ferry terminal infrastructure

Element Considerations

Operational Overnight mooring of vessel – operator requirements with regards to the berthing or mooring of
facilities a vessel are to be incorporated in the design of the terminal.
• Mooring at the terminal:
– Consider need for gates on terminal to restrict access outside of operational hours.
– Consider provision of additional mooring equipment for night mooring in potential
onerous conditions.
• Mooring on/off shore mooring point:
– Consideration of practical location and time for vessel to access terminal at
commencement of operations.
– Consider environmental factors for mooring point design.

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 Chapter 8 – Ferry terminal infrastructure

8.10 Asset management

Ferry terminals are major elements of passenger • general operating costs (such as electricity, water
transport infrastructure and they need to be managed and staff)
and maintained to sufficient operational conditions • statutory requirements for buildings and terminals
suitable for passenger comfort and safety. These
terminals are located in areas of extreme corrosion • Requirements for staff.
potential and are susceptible to tidal and flooding
The above is not a definitive list and other
impacts which should be addressed in design life
considerations may be required depending on site-
planning and asset management.
specific circumstances.
The terminal components need to be inspected,
Relevant operational stakeholders should be engaged
maintained and managed on an ongoing basis to
in the planning and design process to ensure that the
ensure the effective operation of a terminal. The
requirements of asset management by operators and/or
framework for how a terminal will be managed after the
owners have been considered.
delivery of infrastructure needs to be considered within
the planning and design process.
All components of ferry terminal infrastructure should
use materials and finishing consistent and compatible
The following must be considered when planning and
with existing infrastructure and of an approved high
designing ferry terminal terminals:
quality standard and durability appropriate for a marine
• the increased requirements for marine durability, environment.
cleaning and maintenance schedules of
infrastructure components In consultation with relevant operating and
• surveillance and access control of the terminal maintenance stakeholders, detailed maintenance
manuals should be developed for all components and
• cost-effectiveness, commonality and replacement of
operation schedules within a ferry terminal. These
components
should be prepared as a part of the ferry terminal
• approved suppliers of the materials and project.
components
• access to water, electricity and other resources, for
cleaning and maintenance purposes

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 Chapter 8 – Ferry terminal infrastructure

The components and materials that make up a public

8.10.1 Operations and transport facility should be durable and meet their intended
marine operational requirements.
mantenance
For further details on general operations and maintenance
requirements refer to PTIM, Planning and Design Section 2.3.4
in addition to Section 8.11 of this chapter which provides
design reference guidance.

Where an existing ferry terminal is to be decommissioned

8.10.2 or demolished (either as part of the provision of new

infrastructure, or due to end of life), the following should be
Decommissioning and considered:

demolition • Reuse of materials as marine habitat – to create an

artificial reef.
• Consultation with community on opportunities for the
sustainable reuse of materials, for example as public art.
• Disposal as land fill – when all other uses/avenues have
been exhausted.
The timing of the decommissioning or/and demolition of ferry
terminal infrastructure should where applicable consider
the program for commissioning new infrastructure to ensure
customer transport needs are met and the transition managed.

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 Chapter 8 – Ferry terminal infrastructure

8.11 Technical details

Appendix 8-A provides further detail on the relevance of • AS 4997-2005 – Guidelines for the Design of
specific Planning legislation, policies and guidelines for Maritime Structures. This standard is intended to
ferry terminal planning and design. Reference should be cover the design of near-shore coastal and estuarine
made to PTIM, Background and application Section 1.4. structures (including ferry terminals):
– Berthing and mooring of vessels
Contact TMR for general advice with the planning and
– Jetties
design of ferry terminal infrastructure and to assist with
site specific component selection and location within – Wharves
the terminal design. – Dolphins
– Floating berths

8.11.1 Design references – Seawalls

– Breakwater structures
The following outlines relevant design references – Boat and barge ramps
specific to ferry terminals. The PTIM notes that the
exact design criteria has to be assessed in detail on – Building substructures above water
a project specific basis. Refer to PTIM, Background – Structural design (reference to relevant AS)
and application Section 1.4 for other specific design – Piling
references.
• AS 4997 makes reference to other specific
• Accessibility Standards: applicable standards such as:
– Disability Standards and guidelines. See PTIM, • AS 2159 – Piling – Design and installation
Background and application Section 1.4 for
details. • AS 4100 – Steel structures

– Various referenced Australian Standards, in • AS 5100 – Bridge design

particular AS 1428 – Design for access and • AS/NZS 1158 – Lighting for roads and public spaces
mobility suite of standards.
• AS 3600 – Concrete structures
• AS 2312 – Protective coatings
• AS 3962-2001: Guidelines for Design of Marinas.
This Australian Standard is intended to cover
the design of near-shore coastal and estuarine
structures (including ferry terminals), namely:
Floating pontoons; and Berth layout (marina Scale).

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 Chapter 8 – Ferry terminal infrastructure

Appendix 8-A
Legislation, policies and guidelines

Legislation, policies, and Purpose and relevance

guidelines

Environment Protection The EPBC Act applies to actions which are likely to have a significant impact on
and Biodiversity matters of National Environmental Significance (NES). The eight (8) matters of NES
Conservation Act 1999 protected under the EPBC Act are:
(EPBC Act) • world heritage properties
• national heritage places
• wetlands of international importance (listed under the RAMSAR Convention)
• listed threatened species and ecological communities
• migratory species protected under international agreements
• Commonwealth marine areas
• the Great Barrier Reef Marine Park
• nuclear actions (including uranium mines).

Works carried out within an NES area (e.g. wetland area) will need to be assessed
with regards to their impact on the matters of NES. The project may require referral
to the Australian Department of Environment to determine whether it would be a
‘controlled action’, and if any approval under the EPBC Act would be required.

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 Chapter 8 – Ferry terminal infrastructure

Legislation, policies, and Purpose and relevance

guidelines

Planning Act 2016 and The Planning Act 2016 and Planning Regulation 2017 are administered by the
Planning Regulation 2017 Department of State Development, Manufacturing, Infrastructure and Planning
(DSMIP) and are the primary State legislation for land use planning, development
assessment and related matters. Under section 6 of the Planning Regulation,
government supported transport infrastructure is exempt from local planning
approvals. The Planning Regulation defines government supported transport
infrastructure as infrastructure for transport that is for public use and is:
• funded, wholly or partly, by the State or Commonwealth; or
• provided by a person, other than under a development approval or infrastructure
agreement, on conditions that
– are agreed to by the Government; and
– are intended to support the commercial viability of the infrastructure.

Transport Infrastructure This Act provides a framework for integrated planning and management of an
Act 1994 (TI Act). efficient transport infrastructure network. This Act sets out the provisions for
creating port authorities and identifying strategic port land to be regulated by a port
authority. Section 285 of the TI Act requires each Port Authority to prepare Land Use
Plans (LUP) for approval by the Minister of Transport. Development located in the
Strategic Port Land is assessed against the Land Use Plan, and the Port authorities
are considered the assessment manager for development undertaken wholly on
strategic port land.

Environmental Protection The objective of the EP Act is to protect Queensland’s environment while allowing
Act 1994 (EP Act) for development that improves the total quality of life, in a way that maintains the
ecological processes on which life depends. The EP Act nominates environmental
protection policies which deal with Air, Noise, Waste Management and Water. They
provide guidelines and quality objectives including environmental indicators,
ambient and emission standards for contaminants and outline management
practices to enhance and protect environmental values. During the construction
phase, mitigation measres to protect the receiving environment, including adjacent
residents, will be relevant. These may include measures to reduce erosion and
protect receiving water quality, mitigate construction noise and air quality impacts
and reduce construction waste.

Coastal Protection and The objectives of the Coastal Act are to protect the environmental, heritage and
Management Act 1995 recreational values of Queensland’s coasts. Development within coastal areas is
(Coastal Act) regulated under the Planning Act and associated regulations. It is likely that ferry
terminals will be located within a Coastal Management District. They may also be
located within erosion prone areas and storm tide hazard areas. These matters will
need to be addresses as part of any permit applications.

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 Chapter 8 – Ferry terminal infrastructure

Legislation, policies, and Purpose and relevance

guidelines

Fisheries Act 1994 This act provides for the management, use, development and protection of fisheries
(Fisheries Act) resources and fish habitats and the management of aquaculture activities for
related purposes. Fish habitat areas and marine plants are protected under this Act.
Where the development of ferry terminals require the disturbance of fish habitat
or marine plants, the need for a permit is triggered under the Planning Act and
Planning Regulation.

Vegetation Management The VM Act regulates the clearing of ‘remnant’ and ‘regulated regrowth’ vegetation
Act 1999 (VM Act) (however it is noted that exemptions under the Nature Conservation Act 1992,
the Lane Act 1994 and the Forestry Act 1959 exist). Whilst clearing of remnant
and regulated regrowth vegetation will generally require a permit, Schedule
21 of the Planning Regulation 2017 provides for exempt clearing work. This
includes government supported transport infrastructure. Schedule 24 of the
Planning Regulation provides the definition for government supported transport
infrastructure. Depending on the activities that are required and interpretation of
the definitions, clearing for government support transport infrastructure is exempt
from the Vegetation Management Act.

Marine Parks Act 2004 The Marine Parks Act provides for the declaration, zoning, management and permit
(Marine Parks Act) and requirements within marine parks. Works that involve the installation and/or
Marine Parks Regulations operation of structures within a Queensland Marine Park will require a permit to
2006 (Marine Parks Reg) be issued from the Department of National Parks, Recreation, Sport and Racing
(DNPRSR).

Nature Conservation Act The NC Act provides for the dedication, declaration and management of protected
1992 (NC Act) areas, protection of wildlife and its habitat in association with ecologically
sustainable use of such wildlife. The NC Act and associated regulations define flora
and fauna species that are endangered, vulnerable or near threatened and provide
for the protection of these species and their habitats and/or breeding places. Where
such species or their habitats require removal, those impacts must be managed
through fauna spotter-catcher surveys during clearing works, in accordance with the
Species Management Program (SMP).

Land Act 1994 This Act provides a framework for the allocation of State land as either leasehold,
freehold or other tenure. Permits may be acquired under this Act for the occupation
of a reserve, road or unallocated State land. Development undertaken in, on, or
over tidal land generally requires authorisation under this act to occupy/use State
land. The Act also regulates the opening and closing of State and local roads and
land dealings relating to changes in land tenure. Permits to occupy or other tenure
instruments for the use or occupation of unallocated State land, reserves or roads.

Local Planning Scheme The local planning scheme documents the local government’s strategic plans for
and identifies development provisions that apply to specific developments and
areas.
Development permits may be required under the local planning scheme and will
require assessment the planning scheme or specific codes within the planning
scheme.

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 Chapter 8 – Ferry terminal infrastructure

Legislation, policies, and Purpose and relevance

guidelines

Local Government Act Section 28 of the Local Government Act 2009 and section 29 of the City of Brisbane
2009 Act 2010 provides the power for local governments to make and enforce local laws
that are necessary or convenient for the good rule and government of their local
government area. The Local Government Act empower local governments to make
local laws that are suitable to their particular needs and resources and that achieve
the purpose and principles of local government.

City of Brisbane Act 2010 This act provides a framework for the City of Brisbane’s day to day operations
and long-term plans. It provides for the way in which the Brisbane City Council is
constituted and its responsibilities and powers.
The act states that the council has the exclusive right to provide a ferry service
across a watercourse if the land that forms both banks of the watercourse is in
Brisbane. The council may lease the right to provide this ferry service and can make
local laws for managing and regulating the use of ferries operated or leased by it.

Port Land Use Plan (if any) Port authorities of Strategic Port Land are required to prepare Land Use Plans in
accordance with the TI Act. Development wholly within a Strategic Port Land area is
assessed against the Port Land Use Plan instead of the local government planning
scheme.

Priority Development PDAs are declared by the Queensland Government. Once an area is declared, an
Area (PDA) Development Interim Land Use Plan is effective. Development located within a PDA is assessed
Scheme or Interim Land against the Interim Land Use Plan instead of the local planning scheme. A
Use Plan (if any) Development Scheme for the PDA is required to be implemented within 12 months
of the declaration. The adoption and implementation of the Development Scheme
superseded the Interim Land Use Plan.
The Interim Land Use Plan or Development Scheme identifies assessable and
exempt development, and development provisions that apply to various works
located within the PDA.

Priority Port Masterplan Abbott Point, Brisbane, Gladstone, Hay Point/Mackay, and Townsville Ports
have been identified as priority ports. The Queensland Government is leading
the preparation of masterplans for the priority ports. The objective of the port
masterplanning is to optimise existing infrastructure whilst addressing issues
beyond strategic port land including marine and land-based impacts, port and
supply chain capacity and connectivity, and environmental and community values.

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 Chapter 8 – Ferry terminal infrastructure

Appendix 8-B
Stakeholders
TransLink shall work in partnership with and assist the
asset owner, local government authority, and other
agencies with the implementation of the PTIM, Ferry
terminal infrastructure by the following actions:
• reviewing the Chapter to ensure it remains up to
date and relevant
• supporting and communicating the importance of
customer focussed features, including accessibility
and wayfinding at ferry terminals
• providing recommendations to ensure compliance
with the Chapter where this contributes to consistent
customer outcomes for the TransLink network.
Stakeholders involved in the planning, design,
approvals, operation and maintenance of ferry
terminals in Queensland include:

Organisation Key public transport responsibilities

Maritime Safety Queensland A branch of TMR within Customer Services, Safety and Regulation Division,
which are responsible for:
• improving maritime safety for shipping and recreational craft through
regulation and education.
• minimising vessel-sourced waste and responding to marine pollution.
• providing essential maritime services such as aids to navigation and vessel
traffic services.
• encouraging and supporting innovation in the maritime industry.

Department of Environment A department of the Queensland Government responsible for:

and Heritage Protection • protecting and managing parks, forests and the Great Barrier Reef for
current and future generations
• enhancing Queensland’s ecosystems
• protecting significant heritage places
• aim to avoid, minimise or mitigate impacts to the environment.

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 Chapter 8 – Ferry terminal infrastructure

Organisation Key public transport responsibilities

Public Transport Operators • Operators are responsible for ensuring safe passenger transport and are
allocated a specific contract area within Queensland to operate services

Department of State Economic Development Queensland

Development, Manufacturing, • Declares Priority Development Areas (PDA) (e.g. Toondah Harbour) and
Infrastructure and Planning provides assessment frameworks and development standards.
(Economic Development
Queensland) • Articulates a vision for an integrated public transport system for the PDA
• Delegates development assessment and relevant administrative powers to
council.
State Assessment and Referral Agency
• Assesses (or provides advice on) development applications which
include matters where there are state government interests. This includes
development within coastal management districts, development impacting
on marine plants, etc.

Local Government • owns and maintains ferry terminal infrastructure in most circumstances.
• plans and delivers ferry terminal infrastructure in some circumstances as
part of other local government capital works projects
• provides input and feedback to State Government departments on projects
and programs.

TMR • responsible for the coordination of transport services, infrastructure and

management, transport policy and planning in Queensland
Translink’s role within TMR is to:
• plan and design an accessible, efficient and connected passenger transport
network that is simple for customers to understand and identify
• responsible for enhancing customers’ experience, ticketing, public transport
information and infrastructure
TransLink has State-wide responsibility for:
• trains, buses, ferries and trams across South East Queensland
• active transport, such as walking and cycling
• taxi regulation
• long distance rail, coaches and regional air services
• buses in Cairns, Mackay, Toowoomba and Townsville
• regional services
• demand responsive transit

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