Student Handbook

For Distance Learning Students

Published September 2023

Version 11

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 This Handbook has been prepared
by Arden University.

Copyright

Arden University reserves all rights of copyright and all other intellectual
property rights in the learning materials and this publication. No part of
any learning materials or this publication may be reproduced, stored in a
retrieval system or transmitted in any form or by any means, including
without limitation electronic, mechanical, photocopying, recording or
otherwise, without the prior written consent of Arden University.

Arden University wishes to emphasise that, while every effort is made to

ensure accuracy, the material in this Handbook is subject to alteration or
amendment in the light of changes in regulations or in policy or of
financial or other necessity.

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 Foreword

It is a pleasure to welcome you to Arden University and I wish you well in your studies.

Arden University is at the forefront of distance learning provision, not only in the UK but also all over
the world. It intends to maintain this position as a leader in supported online distance learning. This
means combining appropriate communication technologies and knowledge media with personal
tuition and counselling to ensure that you can learn effectively and enjoyably.

Arden University takes its obligations to each of its students very seriously. You have registered for a
distance learning programme with particular personal goals in mind; our staff want to help you
achieve those goals successfully.

The purpose of this Handbook is to describe the procedures and policies that are an essential
element in sustaining an effective relationship between Arden University and its students. These
policies make explicit the expectations on both sides. I advise you to familiarise yourself with the
contents pages and to read any sections that are of interest to you. The Handbook should then be
kept for more detailed consultation as particular issues arise. Most of the questions you have about
Arden University practices will be answered in these pages.

I trust that you will find your association with Arden University a stimulating and rewarding
experience.

Professor Carl Lygo

Vice Chancellor and CEO
Arden University

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Contents
1. Introduction ................................................................................................................. 5
Purpose of this Handbook ................................................................................................. 5
2. Useful Contacts ........................................................................................................... 6
2.1 Key Sources of Support ......................................................................................... 7
3. Learning Support ........................................................................................................ 9
3.1 ilearn ..................................................................................................................... 9
3.2 How to access ilearn............................................................................................ 10
3.3 Induction .............................................................................................................. 10
3.4 Learning Materials ............................................................................................... 10
3.5 Library Resources ............................................................................................... 11
3.6 Academic Skills ................................................................................................... 11
3.7 The English Language Hub ...................................................................................... 11
3.8 Inclusion Team .................................................................................................... 12
3.9 Careers and Employability ................................................................................... 13
3.10 How will students support each other through the programme? ........................... 13
4 Staff/Student Obligations ......................................................................................... 14
4.1 Student Charter ................................................................................................... 14
4.2 What you can expect from your Lecturer ............................................................. 14
4.3 Student Feedback ............................................................................................... 14
4.4 Student Representation ....................................................................................... 15
4.5 Annual Monitoring ................................................................................................ 15
5 Programme Information ............................................................................................ 16
5.1 Module Descriptions ............................................................................................ 16
5.2 Assessment Methods .......................................................................................... 16
5.3 Programme Duration and Pace of Study.............................................................. 16
5.4 Undergraduate degrees by Distance Learning ..................................................... 17
5.5 Postgraduate degrees by Distance Learning ....................................................... 18
5.6 Maximum Programme Registration Timeframe – postgraduate programmes....... 18
6. Study and Assessment ............................................................................................. 20
6.1 Activating your Modules....................................................................................... 20
6.2 Assessment ......................................................................................................... 20
6.3 Submitting your Assessment ............................................................................... 21
6.4 Help with Referencing and Avoiding Misconduct ................................................. 21
6.5 Modules Assessed by Examination ..................................................................... 22
6.6 Alternative Examination Venues .......................................................................... 22
6.7 Submission Deadlines ......................................................................................... 22
6.8 Assessment Deferrals......................................................................................... 23
6.9 Assessment Extension ........................................................................................ 23
6.10 Extenuating Circumstances ................................................................................. 23
6.11 Failure to Submit ................................................................................................. 24
6.12 Notification of Assignment Grades and Examination Boards ............................... 25
6.13 Re-assessment.................................................................................................... 25
6.14 Criteria for Classification of Arden University Awards .......................................... 26
6.15 Inactivity, Re-registration and Withdrawal ............................................................ 26
6.16 Appeals against the decision of the Examination Board....................................... 26
6.17 Complaints Procedure ......................................................................................... 27
6.18 Equality and Diversity .......................................................................................... 27
6.19 After Your Studies ............................................................................................... 27
ANNEX – OUR CHARTER .............................................................................................. 28

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1. Introduction
Welcome to the programme; you have joined one of four intakes: January, April, August or October.
Our aim is to provide you with the opportunity to establish a firm foundation for a successful career
in your chosen discipline.

You will be studying alongside students from a variety of backgrounds. Though you are expected to
invest time and effort into your studies you should also take every opportunity to have fun and
enjoyment. We hope that you will find your learning experience to be productive, enjoyable and
successful.

Purpose of this Handbook

The purpose of this Handbook is to introduce students to online distance learning through Arden
University, and to set out the standards that Arden University requires from students. It also sets out
the way in which we operate.

In this document, you will also find guidance on various key personal skills (such as effective reading
and writing), which underpin effective study and also contribute directly to good working practices.

The Handbook should be read in conjunction with the Programme Handbook which contains the
information you need to know about the structure and aims of your programme and the modules you
are required to study.

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2. Useful Contacts
email: [email protected]
Student Experience Team
Tel: +44 (0) 24 76 515700
Inclusion services
Email: [email protected]
email: [email protected]
Examinations Co-ordinator
Tel: +44 (0) 24 76 515700
email: [email protected]
Student Finance Queries

Arden University Vice Chancellor & CEO Tel: +44 (0) 24 76 515700
Professor Carl Lygo email: [email protected]

Email: [email protected]
Academic Skills Tutor Team
Web: https://library.arden.ac.uk/academic-skills

email: [email protected]
Library Services Team
web: https://library.arden.ac.uk/

Email: [email protected]
English Language Hub
Web: https://library.arden.ac.uk/english-language-hub

IT Services Email: [email protected]

Student Voice Email: [email protected]

Please be aware that any phone calls made to or by Arden University may be recorded for training and
monitoring purposes.

Useful Links:

Multi Factor Authentication Guides www.arden.ac.uk/mfa

Arden University Student Email account www.office.com

Ilearn www.ilearn.rdi.co.uk

Library Portal https://library.arden.ac.uk/

Togetherall – free, online, welfare and wellbeing Web:

support, available 24/7 www.togetherall.com/joinnow/ardenuniversity

Regulations and Student Policies Arden University | Regulatory Framework

Unitu – your student voice platform http://arden.unitu.co.uk

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2.1 Key Sources of Support
Student Experience Team
The role of the Arden University Student Experience Team is to ensure that you are progressing well
in your studies, and they will assist you throughout your programme with any support query relating
to your studies. At the start of the intake a Student Success Coach will help to ensure that you are
familiar with processes, procedures, rules, and regulations and will support you with working through
the Induction Module on ilearn. After completion of your Induction Module. you can contact a Student
Support Champion anytime by emailing [email protected]. Please do not hesitate to make
contact if there is something you are unsure of or need guidance about. The Student Success team
will monitor your progress throughout your studies and may get in touch with you proactively if they
think you could do with some additional support to stay on track with your study goals.

Director of Student Experience

The Director of Student Experience is responsible for overseeing the work of the Student Experience
Team.

Lecturers
Each module you study will be supported by a dedicated lecturer. All lecturers are approved subject
specialists. They will help you by facilitating your academic progress and, to this end, they will set tasks
and activities in the appropriate areas of ilearn, Arden University’s Virtual Learning Environment

The primary means of support will be delivered online through ilearn. Where appropriate, lecturers
may also provide support by other means, such as via email.

The lecturing process is viewed as an essential aspect of development and support for students.

Your module lecturer will provide you with academic advice and guidance and answer your questions
of an academic nature. For all other queries, you are encouraged to contact your Student Experience
Team at Arden University directly via [email protected]

Programme Team Leader

The Programme Team Leader has overall responsibility for the structure and delivery of your
programme. You may meet him/her as you progress with your studies, as some Programme Team
Leaders also teach on the programmes they lead.

Academic Skills Tutor

At Arden we have a team of Academic Skills Tutors who deliver workshops as well as providing one-
to-one support to students to help them to develop and improve their academic writing. You can find
out more about the work of the Academic Skills Tutor team by visiting the Academic Skills pages of
the Library Portal

English for Academic Purposes (EAP) Lecturers

Writing assignments in English can be challenging especially if English is not your first or only language.
EAP Lecturers are here to help you to improve your academic vocabulary, academic style, grammar,
dissertation writing and essay structure. You can book a one-to-one appointment, join a course or
attend a workshop via the English Language Hub page on the Library Portal.

Inclusion Team
The Inclusion Team provide support, advice, and signposting for the following areas: Disability, Mental
Health & Wellbeing and Financial Support & Welfare.
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To find out more, please click on the following link: Home | Wellbeing Portal (arden.ac.uk)
To get in touch, please email [email protected]

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3. Learning Support

Before logging onto any University Systems, you will need to set up Multi Factor authentication
(MFA). MFA is used for extra security in addition to your university password and is required by all
students to access Microsoft/Office 365 services and iLearn.

Follow these useful guides to set up your MFA once you receive your Office 365 login details: Multi-
Factor Authentication | Arden University (https://arden.ac.uk/mfa)

3.1 ilearn
ilearn is Arden University’s online facility designed to enhance your learning experience and help you
through your studies. It provides access to:

• Your Induction
• Your Modules – This includes module materials, lessons and assessment details
• Resources such as online electronic libraries and support information (user guides, links, rules
and regulations, contact details, your student handbook)
• Discussion forums and messaging facility
My Notebook – you can make notes within each lesson and these will be collated and accessible from
the ‘My Notebook’ link at the top of each module page.
You will also find links on ilearn to:

• Unitu – access to Arden University’s online platform for the student voice, allowing students
and staff members to communicate with each other and to raise and act upon student
feedback.
• Study Skills – access to online resources to assist with study skills including referencing,
academic writing skills, numeracy and exam skills.
• Careers resources – visit Arden Futures, the Arden Careers site for high quality careers
resources, tools and job opportunities, as well as employer events and individual support to
help you to achieve career success. You can access Arden Futures 24/7 by clicking on the
‘Careers’ tab at the bottom of your iLearn homepage or by visiting https://futures.arden.ac.uk
and clicking “Student sign in” and entering your Arden STU email address and password. When
you first access Arden Futures you will need to complete your Profile.
• Library Portal – access to an extensive Digital Library along with guidance and support.
• Inclusion Portal - Home | Wellbeing Portal (arden.ac.uk) - useful resources, information
and referral into our service to support your student journey in the following areas:
Disability, Mental Health & Wellbeing and Financial Support & Welfare

You will find a detailed explanation of the key functions of ilearn and how to use them during your
Induction. The site will be updated regularly with new and relevant information as it becomes
available. Lecturers may make announcements or add notes to relevant sections or engage with you
in discussion forums.

There is also a page for your own personal profile and photo. You are encouraged to add information
about yourself, as other students may find it interesting.

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ilearn will be our principal way of communicating with students registered on this programme so it is
essential that you visit ilearn on a regular basis. Please remember to look at the ‘News & FAQ’s’ section
for new messages and discussions.

If you require assistance navigating ilearn or with any of the feature on ilearn, there are a range of
guides under the ‘My Resources’ menu.

3.2 How to access ilearn

You can access the ilearn site after you have set up Multi Factor Authentication directly by entering
the following web address in your web browser: www.ilearn.rdi.co.uk

1. Enter your username and password and click ‘Login’.

2. Select the relevant Module from the “My Modules” section in the middle of the screen.

3.3 Induction
Before you commence study on the programme you are required to undertake an online induction
module which contains all the information you need to get you started including how to use ilearn
(Arden University’s Virtual Learning Environment or VLE), how to access support, and a range of
activities to introduce you to key study skills which will help you with the programme. The aims of the
Induction are for you to:

• Get to know staff and fellow students

• Gain a comprehensive understanding of various aspects of your programme of study
• Access a range of resources to support your study
• Ask questions relating to any aspect of the learning experience.
• Become acquainted with Arden University procedures and policies.

Once you have set-up Multi Factor Authentication and logged in to iLearn you can access your
Induction module by selecting the ‘My Induction Module’. The induction includes several topics each
with learning materials, activities and discussion areas. This structure will be replicated in each module
once you start the programme. It is recommended you work through each lesson and carry out the
activities; these can be found in the ‘My Induction Learning’ menu.

3.4 Learning Materials

You will access your core learning material for the programme via ilearn under the ‘My Learning’ tab
on your module page.

The module learning materials (in ‘My Learning’) are designed to facilitate your learning and to allow
you to achieve the learning outcomes for each module. The material is interactive and contains
practical activities, which have been designed to enable you to apply theoretical principles and
frameworks. As with the induction module, each is broken down into lessons containing learning
materials, activities and discussions.

To get the best out of your learning experience, you are encouraged to discuss your ideas with other
students or your colleagues; this will make learning much more stimulating. Remember, if in doubt,
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or if you have any questions about the modules or how to study, ask your Lecturer. A good way to do
this is via the discussion area in the relevant lesson. This way other students who may have similar
questions will also benefit.

3.5 Library Resources

As an Arden University student, you have access to an extensive Digital Library containing over 35,000
journal titles and thousands of e-books as well as a range of academic and industry databases that you
can use to research and gain in-depth information on your area of study.

The Library Portal can be accessed under the My Resources section of ilearn or by going to
https://library.arden.ac.uk/.

You will use your Arden Office 365 login credentials to access the resources available through the
Library. Your Arden Office 365 details along with details on how to recover your password will be
supplied to you via email when you register for your programme. If you have not received this email
or require assistance with your Office 365 credentials, please contact [email protected] and a
member of the team will be happy to assist.

You will also need to set up multi-factor authentication to access Office 365 services. If you haven’t
set this up yet, there are some instructions on how to do this here. You can get in touch with the IT
Support team [email protected] if you need some help setting up multi-factor authentication.

You will find a wide range of resources to explore in the Library Portal and you will utilise these at
different stages of your studies. We recommend that you get started with the Library Portal by
exploring the Subject Guide for your area of study and by accessing your BibliU account using your
Arden Office 365 email address and password. BibliU is our new eBook platform which provides
individual access to many of the key texts you will use on your programme of study. Take a look at
this useful video on some of the key features of BibliU.

If you have questions about the new Library Portal, please contact us at [email protected]

3.6 Academic Skills

At Arden we have a team of Academic Skills Tutors who are there to support you throughout your
studies. They deliver optional workshops covering a whole range of topics including Using the Library,
Academic Writing, Critical Thinking, Referencing and Academic Integrity and much more. They are also
available to provide one-to-one support with any aspect of your academic writing. Within the
Academic Skills Tutor team, we also have specialists who can assist with statistics and programming.
You can find out more about the Academic Skills Team by watching this short video or by visiting the
Academic Skills area of the Library Portal.

3.7 The English Language Hub

As English is the language of delivery at Arden University, the English Language Hub (ELH) has been
created to support speakers of English as a second or additional language during their studies. The
ELH supports students through one-to-one appointments with an academic English specialist, optional
workshops on a variety of English language related topics, and various events that are run in each
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study centre as well as online. In addition, the ELH delivers a 7-week Fundamentals of Academic
English (FOAE) mini-module to eligible students. This short module is designed to build students’
English language confidence and knowledge when giving academic presentations and producing
academic written work. You can find out more about English language support, including how to book
one-to-one appointments and workshops, by visiting the ELH area of the Library Portal.

3.8 Inclusion Team

The Inclusion team provides Arden Students with specialist guidance and support in the following
areas:

• Disability
• Mental Health and Wellbeing
• Financial Support and Welfare

Disability:

We can offer one to one appointments with an Inclusion Adviser (Disability) via telephone, Zoom or
TEAMS, or we can advise and support via email if that is preferable.

To access the Disability Team services, we ask you to complete a short Disability Support Request
Form: Disability Support Request Form (office.com)

This provides us with the information we need as to what you want help and support with. We may
ask you for a copy of your Medical Evidence or Diagnosis so that we are able to make some
recommendations as to any reasonable adjustments for your teaching and learning that you might
need. We will also ask you to complete a consent form so we can securely store your information,
advocate on your behalf with others and put the necessary support in place.

You may also be eligible for a support package from Student Finance England called Disabled Students
Allowance (DSA), which can provide assistive software, one to one support and equipment. To find
out more, visit https://diversityandability.com/dsa-find-your-way/

If you are eligible, we can help you in applying for this and getting it in place.

Mental Health and Wellbeing:

We can offer three tiers of support. Firstly, signposting to relevant teams/services both internally and
externally, secondly, session-based support (up to 4 sessions) with an Inclusion Advisor (Student
Mental Health and Welfare) and thirdly, external referral for counselling through Problem Shared (UK
based learners only).

We can also make some recommendations as to any reasonable adjustments for your teaching and
learning that you might need, but would need a copy of your medical evidence, or diagnosis to do this.
You may also be eligible for Disabled Students Allowance (see above), which can provide on-going
support such as one to one mentoring.

Financial Support and Welfare:

Like MH&W, we also offer three tiers of support. Firstly, we deal with crisis welfare concerns, for
example if you are to be made homeless, secondly, we signpost to relevant teams/services both

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internally and externally, and thirdly, we can offer up to four one to one sessions with an Inclusion
Adviser (Welfare Support).

Arden also has a Hardship Fund called the Financial Bursary Scheme and access to a helpful financial
education tool through a system called Blackbullion.

You can either be signed up for this by Arden Student Support Staff, or register for this yourself
through the Blackbullion website, using your Arden email address: https://www.blackbullion.com

3.9 Careers and Employability

When you join Arden you bring with you a unique set of knowledge, skills, and experiences which you
will develop and add to during your studies. Our Careers team are available online, along with our
careers resources available 24/7 via Arden Futures, are here to help you wherever you are on your
personal career journey.

Whether you are a Career Starter exploring your options, a Career Changer switching careers, or a
Career Developer looking to secure your next promotion, the Careers team are here to help you make
the right career moves.

The Careers team can help you:

• Generate career ideas and clarify your choices
• Develop your confidence and resilience
• Find a range of jobs, including graduate jobs and internships across all sectors relevant to your
degree
• Develop career skills for employer recruitment processes (e.g. CVs, application forms,
interviews)
• Prepare for the transition into a new job role or career

For further details on support we can offer, you can contact the Careers team at [email protected]
or you can ask a question via the Queries section of Arden Futures.

3.10 How will students support each other through the programme?
We believe success on the programme will be enhanced through the development of a supportive
learning community. One of the ways in which we will achieve this is through facilitated online
discussions within ilearn and other lecturer-initiated activity, where you will have the opportunity to
undertake group tasks with other students.

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4 Staff/Student Obligations

4.1 Student Charter

At Arden University, we are passionate about supporting people, achieving our best and inspiring
progress. To help us support and inspire you to achieve your best, we have created a Charter – it’s a
set of guidelines that we can all follow, highlighting how we can work together to ensure you have a
great learning experience.

By embarking on this programme of study, you confirm your commitment to Arden University’s
Student Charter (Annex 1).

4.2 What you can expect from your Lecturer

The lecturer will provide learning support and advice to students in the following manner:

• Providing a welcome forum post at the start of the module.

• Providing a response to your email or forum post, wherever possible within 2 working days
(Monday – Friday).
• Providing formative feedback within 7 days (Monday-Friday).
• Initiating task and discussions via the module discussion forum on ilearn.
• Moderating discussion boards and inputting as required.
• Live online chat sessions, where appropriate.
• Monitoring student participation and progress.
• 4 x 1 hour online synchronous sessions per study block, in which you have the opportunity to
interact with your peers and the lecturer.

4.3 Student Feedback

Arden University is committed to providing you with the best possible service and we believe the best
way to improve is to listen to your views.

We value your feedback and encourage you to pass on your comments, compliments or concerns.
There are a number of ways you can do this.

You are encouraged to provide feedback to your Student Representative via Arden’s UNITU forum
which you can access via ilearn or download as an app on your tablet or smartphone. The Student
Representative will post issues raised onto feedback boards and present this feedback on behalf of
the student body to the relevant programme committee meetings.

If your comments relate to a particular module, the best way to provide feedback is by completing the
Module Evaluation Survey. A link to complete this survey will be sent to you part-way through your
module.

You can also provide feedback at any time to the Student Experience Team. We continually ask for
feedback when you have accessed support from your Student Support team by completing a short
student satisfaction questionnaire.

Please note that all feedback will be dealt with in strictest confidence and wherever possible
anonymity will be maintained. Your feedback will be considered at Arden University’s quarterly

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programme committee meetings, following which an update will be posted to the student feedback
forum on ilearn.

4.4 Student Representation

Student representation is a mechanism that helps Arden University ensure that the student voice is
fully represented in decision making. Representation provides opportunities for students to feed
directly into not only Programme related developments, but also the wider activities of Arden
University. Becoming a Student Representative is not only a great opportunity to make a positive
difference to your learning experience and that of your fellow students, but it is also great for your
CV.

Student representatives are invited to attend Staff Student Liaison Committees (SSLCs) which take
place three times each year. These meetings provide an opportunity discuss issues specific to a
particular study centre or mode of study.

In addition, student representatives are invited to attend Programme Committees which focus on
matters relating to a programme of study.

There is also an official Arden University Student Association; the Student President attends Academic
Board, and the Vice Presidents for Blended Learning, Distance Learning and Berlin attend Quality and
Standards Committee, Access and Participation and the Learning, Teaching and Assessment
Committee. You can access your student voice platform, UNITU via ilearn or via a mobile browser:
http://arden.unitu.co.uk using the same email address and password you use to access ilearn to post
your feedback and comments and to contact your student representative. You can also download it
as a progressive web app via the UNITU site by accepting mobile notifications on your tablet or
smartphone, so you’ll never miss out on what your fellow students are saying about your programme
and campus. You will also be able to communicate with all students across your programme, including
those studying at other campuses and in fully online distance learning mode, and ultimately with all
Arden University students, via the UNITU platform/app.

Information about how to become a Student Representative will be sent to students at the beginning
of each year.

4.5 Annual Monitoring

At the conclusion of each year, academic teams evaluate the strengths/ weaknesses of their
programmes during the previous year through the Annual Monitoring process. An important part of
the process is a consideration of the student feedback provided by the Programme Committee and
the module evaluation questionnaire. The views of students are considered extremely important to
the successful running of all our programmes. Your input is, therefore, very important and may
significantly influence both the future content of our programmes and the processes by which they
operate.

Other sources of evaluation include: External Examiners’ reports, students’ outcomes (module pass
rates, progression through and completion of programmes) and levels of employability.

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5 Programme Information

5.1 Module Descriptions

The learning outcomes, content and assessment details for each module are described in Module
Descriptor Forms (MDFs) which can be found in the ‘Module Details’ area of your induction page.

5.2 Assessment Methods

The assessment methods used for each module on your programme are detailed in the Module
Descriptor Form (MDF) and in each assessment brief, which can be found on your module page in
ilearn on the My Assessment Tab.

5.3 Programme Duration and Pace of Study

UK degrees are made up of levels and credits. An undergraduate degree is made up of 360 credits split
into three equal sized levels (called 4, 5 and 6) and each level equates to one full time academic year
(approximately 9 months). Most undergraduate degrees have a final year (level 6) project of 40
credits, with all other modules being 20 credits.

An undergraduate degree with foundation year is made up of 480 credits split into three equal sized
levels (called 3, 4, 5 and 6) and each level equates to one full time academic year (approximately 9
months). Most undergraduate degrees with foundation year have a final year (level 6) project of 40
credits, with all other modules being 20 credits.

A Master’s degree is made up of 180 credits all of which are at Level 7 and is the equivalent of 12
months of full-time study. At Arden, normally, 120 credits of these are taught modules with a 60-credit
dissertation or final major project, with all other modules being 20 credits.

We recognise that most of our distance learning students are studying alongside work and so cannot
proceed at full time pace. Our programmes are designed to be flexible but need to have time limits
built into them. There are also operational constraints which means that not all modules are available
all the time. The programme is scheduled to allow you to move through the programme to meet your
own needs but does require that you take some responsibility for scheduling your study to ensure that
you can complete within the time limits. For online study we operate a schedule based on quarters,
i.e. there are four start and finish points in the year. This guidance note is based on our published
regulations which can be viewed at https://arden.ac.uk/studying-with-us/about-arden/our-policies-
standards.

The pass mark on undergraduate modules is 40% and for postgraduate 50%. If you do not achieve this
grade, you are allowed a re-sit opportunity. A re-sit allows a further attempt at the same assignment
paper (excluding time constrained assessments. If, after this, you have still not achieved the required
grade you are allowed a second opportunity to study the module again. We refer to this as a retake of
the module and this normally gives you two further assessment attempts subject to any professional
and regulatory body requirements*. Any attempt after the first has a grade capped at the minimum
pass mark (i.e. 40% for undergraduate and 50% for postgraduate modules).

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We cannot allow a rate of study faster than a full-time rate, so we have rules designed to prevent
students from having too large a workload at any one time. These take into account new modules you
want to take, and any referrals or retakes needed.

5.4 Undergraduate degrees by Distance Learning

Your programme is equivalent to a full-time three-year degree made up of three levels. You have three
years to complete each level. If you do not complete a level within three years, then you are not able
to continue on the programme*.

You may not begin studying more than two new modules per quarter. We include retake modules as
‘new’ for the purpose of this provision. Please note that due to timetabling constraints there may not
always be two modules available in every quarter.

A large part of Level 6 is the dissertation or major project. Students on undergraduate distance
learning programmes may not formally submit their dissertation or final project until they have
attempted all taught modules at Level 6.

*due to the specific requirements of Professional, Statutory and Regulatory bodies (PSRB), some
programmes may have restrictions on both timeframes for completion and the number of attempts
at modules. You should refer to your Programme Handbook for guidance.

Maximum Programme Registration Timeframe – undergraduate programmes

The maximum periods of registration for an undergraduate programme or level of study leading to
an award are detailed in the following table. These have been designed to take into account the
requirements of distance learners with a variety of needs and include any periods during any
additional time required as a result of extenuating circumstances.

Award Credits Maximum

registration period

Foundation
Level 4 (all undergraduate programmes except Higher National 120 3 years
Certificates and Diplomas)
Level 5 (all undergraduate programmes except Higher National 120 3 years
Certificates and Diplomas)
Level 6 (all undergraduate programmes except Higher National 120 3 years
Certificates and Diplomas)
Graduate Diploma 120 3 years
Professional Certificate 20-120 3 years

Individual programmes may be designed to be completed in shorter periods than the maximum
registration period set out above. Such periods will be stated in the programme specification which
can be found in your Programme Handbook.

Please note that the maximum period of registration will be shorter if you have been admitted with
Recognition of Prior Learning and the maximum period of registration will be calculated
proportionately.

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5.5 Postgraduate degrees by Distance Learning
Flexible study by Distance Learning
Your programme is equivalent to a full-time one-year Master’s degree but the programme is flexible.
The normal minimum completion time is 18 months, and the maximum permitted time is five years
(excluding students who are studying through a post graduate loan who have a requirement to
complete within 2-years). Students studying on part-time online distance learning programmes are
expected to achieve a minimum of 40 credits per year.

You may not begin studying more than two new modules per quarter. We include retake modules as
‘new’ for the purpose of this provision. Please note that due to timetabling constraints there may not
always be two modules available in every quarter.

You must have passed at least five modules before you can be allocated a supervisor and start your
dissertation/major project.

Two-year route (postgraduate loans)

Students’ resident in England may be eligible for a postgraduate loan from the Student Loans Company
if they are enrolled on one of our eligible Masters degrees. Full details regarding eligibility can be
found at http://www.thestudentroom.co.uk/content.php?r=22757-Postgraduate-Loan

Our eligible Master’s degree routes are those described as “2 Year Part-Time Distance Learning”.
Students on our “Flexible Distance Learning” routes are not eligible for this funding. If you are in any
doubt as to your route, please ask the Student Experience Team.

If you are funding your study through a postgraduate loan (available in the UK only) then there is a
requirement that the programme is scheduled for completion within two years. We will provide a
schedule that achieves this. The rules about release of modules in the previous section apply so it is
important that you follow the schedule in order to maintain eligibility to draw down the loan funding.

Students enrolled on one of the eligible Master’s routes and in receipt of a postgraduate loan from
the Student Loans Company, must progress at an appropriate pace to complete within two years and
must complete a minimum of four modules in the first year. Arden University is required to make
annual reports to the Student Loans Company regarding your progress.

If as a result of extenuating circumstances, you fall behind, you can request to transfer to the Flexible
Distance Learning route and take up to five years (from the date you first started) to complete your
Master’s degree. * However, if you transfer to the more flexible route, you will not be eligible for any
continued loan payments, and we will be required to notify the Student Loans Company.

If, during your studies, you need advice about your continuing loan payments, or the progression
requirements outlined above, please get in touch with our Student Finance team by emailing
[email protected].

*Provided you are still eligible to proceed under our academic regulations.

5.6 Maximum Programme Registration Timeframe – postgraduate

programmes

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The maximum periods of registration for a postgraduate programme or level of study leading to an
award are detailed in the following table. These have been designed to take into account the
requirements of distance learners with variety of needs and include any periods during any additional
time required as a result of mitigating circumstances.

Award Credits Maximum registration period

Master’s Degree 180 5 years
Postgraduate Diploma (PG Dip) 120 3 years
Postgraduate Certificate (PG Cert) 60 2 years

Individual programmes may be designed to be completed in shorter periods that the maximum
registration period set out above. Such periods will be stated in the programme specification.

Please note that the maximum period of registration will be shorter if you have been admitted with
Recognition of Prior Learning and the maximum period of registration will be calculated
proportionately.

Study Planning
The rules may seem complicated but in practice work in a straightforward way and for the vast
majority of students they facilitate flexible access to learning and allow completion to suit individual
circumstances. We will publish a timetable so you can plan with confidence and our Student Support
Champions are happy to give advice.

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6. Study and Assessment

6.1 Activating your Modules

There are four module start dates during each calendar year: January, April, August and October.

You will be required to activate your modules on ilearn to begin studying. Access to new modules will
be available from the module start date, as long as any prerequisites for those modules have been
satisfied. The module officially begins on teaching week one, however you are able to release the
week prior so you can familiarise yourself with the materials. Modules must be released before
teaching week 2 begins but in order to benefit from the full schedule of module activities, you should
activate your module as soon as possible. If you activate a module it may take up to 24 hours to until
this is released and accessible on iLearn. Please refer to the online calendar on ilearn which contains
details of the module start dates: A-Z area - under “Academic Calendar – Distance Learning". If you
decide that you are not able to complete your module at this time, you may be able to defer. Please
refer to section 6.8 below.

Please remember that if you miss this deadline you will have to wait to join the module at the next
available module start date. Unfortunately, no exceptions can be made to this rule. If you are studying
on a full-time distance learning programme you are required to activate two modules for each study
period; for all other students, it is normally expected that you activate and study 20 credits at a time.
Each module (with the exception of major projects and dissertations) will have a credit value of 20
credits, so it is expected that you study one module at a time. If you wish to study at a faster pace it is
recommended that you contact the Student Experience team to discuss your options before activating
any additional modules. The maximum number of new credits you may have active at any one time is
40 credits.

Details of credit values for each module can be found in your Programme Handbook.

6.2 Assessment
Once you activate a module at one of the official start points, you will be expected to study the module
and complete your assessment by the published submission date. This will normally be around 10
weeks after the start date of the module.

A module delivery schedule which includes assessment submission dates can be found on the
induction page on ilearn. Please check the module delivery schedule before you activate your module
to ensure that you will be able to commit to studying the module and meet the assessment deadline.
The submission date(s) for each module are also displayed on the relevant module page on ilearn.

If you know of a reason why you will not be able to meet the assessment deadline, you are advised to
delay the activation of your module until the next available module start date. If you have already
activated your module and find yourself in this position, please refer to the section on deferral.

Assessment briefs (with the exception of examinations, multiple choice questions and 24-hour
assessments) will normally be released within two weeks of the start date of the module.

The assessment briefs will contain the following information:

1. Module title, Assignment title, word count

2. Submission instructions

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 3. Assignment brief/tasks detailing what the student needs to do.
4. Student Guidelines where applicable to assist you in your understanding of the exact
requirements of the assessment.
5. Specific performance criteria mapped against the grading structure

For more information about word count please refer to the Word Count Policy.

6.3 Submitting your Assessment

Your assessment brief will include instructions on how to submit your assessment. If your module is
assessed by examination, please refer to section 6.5.

Normally, you will be required to submit your assessment electronically to the assessment submission
area on your module page on ilearn by following the assignment submission link.

By submitting your assignment, you will be agreeing to the Student Declaration, which confirms that
the work you have submitted is your own original work. You will also be agreeing for your work to be
scanned through Arden University’s similarity detection system. It is Arden University’s policy to scan
assessments through the Turnitin detection system. Before your assignment submission deadline, you
are advised to upload a draft assessment to ilearn. You will then be able to view the Similarity Report
generated by Turnitin, which will show any matches in your work to external sources that have not
been correctly referenced. Please allow up to 48 hours for the Turnitin report to be generated by the
system and become available to you, particularly when you re-upload for a second time or more. To
view your Turnitin similarity report, click on the percentage ‘similarity index score’ which will appear
next to your assessment once the report has been generated by the system. The final submission you
make prior to the deadline will be the work sent for marking regardless of whether this is your draft
assessment with no exceptions.

If you experience difficulties uploading your work to ilearn, you should contact the Student Experience
Team immediately. You should also contact the Student Experience Team before the deadline if you
are unable to submit your work by the deadline. Late submissions cannot be accepted. See Section
6.7 for more details.

6.4 Help with Referencing and Avoiding Misconduct

You must ensure that you carefully read the information on academic integrity and misconduct
provided within the Induction module on ilearn before commencing your first module. You can return
to this information later in your studies to refresh your understanding of key definitions relating to
academic misconduct and referencing.

You must also ensure you have read and understood Arden University’s regulations on Academic
Integrity and Misconduct.

Staff involved in the assessment process will use a range of techniques along with their academic
judgement, knowledge and experience to assist them in the detection of academic misconduct. One
of the tools that Arden University utilises to help staff identify potential academic misconduct is
Turnitin. The Turnitin system allows your Lecturer to check your work for improper citation, incorrect
or inadequate referencing or potential plagiarism by comparing your work against its continuously
updated databases. Assessments submitted for formal assessment will be scanned through the
Turnitin software.

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Before formal submission of your assignment to ilearn, you can upload your draft assignment to
Turnitin via the same submission portal that you will upload your final version to. This will enable you
to view the draft originality report generated to Turnitin and thus you will have the opportunity to
make corrections to your assignment before making your final submissions. The last submission that
you upload before the deadline is the version that will be marked. In addition, a guide is available on
ilearn (under My Resources – A to Z Key Information– “Turnitin Guide”) to help you review your
Turnitin originality report and identify any problem areas. It is essential for you to read this
information before you start planning for your first assessment.

Please remember that the Turnitin report is just one of the sources of evidence that will be considered
when investigating suspected cases of academic misconduct. It is important to understand that a
Turnitin similarity report showing a match to an external source may be used as evidence during the
investigation of suspected cases of academic misconduct. However, an originality report that shows a
low or even a 0% match cannot and will not be accepted as evidence that no academic misconduct
has taken place.

6.5 Modules Assessed by Examination

If your programme includes an examination, you will be required to confirm details of your preferred
examination venue at the commencement of the module.

A member of the Examinations Team will contact you to assist you with making arrangements for your
examination.

A free of charge examination venue is available at our offices in Coventry, UK. Overseas students may
take examinations at British Council Offices worldwide. Please note that charges will be set by the
British Council and students will be responsible for paying charges for examinations directly to the
venue.

6.6 Alternative Examination Venues

If it’s not practical for you to take your exam at one of our free venues or at a British Council Office,
our exams team will assist you with arranging your exam at an alternative venue.

Our Examinations Team maintain a list of approved worldwide examination centres which can be
found on the Induction module page. You will be responsible for making contact with the venue
directly to establish their availability to host your examination. The Examinations Team will guide you
through this process. You will also be responsible for paying charges directly to the venue. Charges
are set by the venue and will therefore vary.

6.7 Submission Deadlines

Assessments must be submitted by the hand-in date as displayed on your module page. The
submission date(s) for your upcoming studying modules are also displayed on the home page of iLearn
under the ‘My Studying Modules’. This submission deadline link also provides access to your
submission portal.

If you require an extension, for an exceptional reason only, you must apply using the appropriate form,
before the agreed hand-in date. The granting of an extension is not automatic and must be formally

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approved. Please see sections 6.9 and 6.10 on Assessment Extensions and Extenuating Circumstances
and contact the Student Experience Team if you require guidance.

6.8 Assessment Deferrals

Upon opening a module, you have one deferral opportunity that can be used against your first
submission. The deferral deadline can be found on your module page and can be actioned through
ilearn under My Modules > Manage my modules. If you select to defer a module this means that your
submission deadline will move to the following submission period, however you will still be able to
access the module materials. You will need to answer the new question which is relevant to that study
period, this will become available once the new study block begins. If you have already had an attempt
(or non-submission) at a module, then you are unable to defer.

Please note that if you are studying a full-time distance learning programme you will not have the
option to defer a module.

6.9 Assessment Extension

An extension is defined as permission to hand in a piece of assessed work after the published hand-
in date, without incurring a penalty. Extensions to assessment deadlines may be granted in
exceptional circumstances normally up to a maximum of seven days following the published hand-in
date and time in accordance with the Extension Policy.

How do I make a request for an extension to an assessment deadline?

• You need to submit an extension request before the deadline date, the form can be
downloaded from the A-Z by searching ‘Extension form’.
• You should describe your reasons for the short extension and if you have any evidence
to support your request submit this with the form to your student support team.
• The application will be considered, and you will be notified of the outcome to your
University email address. If the request is approved, you will be given a new submission
date. Providing you hand in your assessment item on or before the extension
submission date, your work will be uncapped and marked using the full range of marks,
providing this is your first attempt.
• If your application is declined, you will need to attempt the assessment otherwise a
non-submission will be recorded, and any resubmission will be capped at a minimum
of a pass grade, and you will be registered to do this during the next study block.

How much information do I need to provide for an extension?

You must include all relevant facts. Your application may be rejected if you fail to complete
the details concerning identification of the module(s) and assessments for which you are
making an application.

You must ensure that you provide the specific assessment dates. These dates should correspond with
any information provided in your third-party evidence (if you are able to provide any). You must also
make sure that you explain the impact that these circumstances have had on your performance. Try to
make your submission clear and concise.

6.10 Extenuating Circumstances

Extenuating circumstances are genuine circumstances beyond your control or ability to
foresee, and which impair your assessed work.

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If your circumstances are such that an extension of up to seven days would not be sufficient or if you
feel that, despite being granted an extension, your performance in an assessment will be seriously
impaired, you may formally submit an extenuating circumstances application accordance with
Arden’s Extenuating Circumstances Policy.

If accepted, you will be granted a deferral which means you will be given permission to postpone
submission of your assessment.

How do I submit a request for extenuating circumstances?

• It is recommended you discuss the matter with the student experience team initially so that
the extenuating circumstances can be reviewed.
• You need to submit an extenuating circumstance request no later than five working
days after the deadline.
• The request should clearly state the dates when your circumstances occurred, and which
assessments are affected. You should also describe the extenuating circumstances and
how they have or would impair your performance in the assessment.
• You should also include supporting third party evidence with the request. (Please see
guidance below on acceptable evidence).
• If you are unable to submit your supporting evidence with the form, you will normally
have up to ten days from the original deadline in order to do this.
• If your application is accepted this will be confirmed to you and you will be given a new
submission deadline, usually at the following submission period.
• If your application is declined you will need to attempt the assessment if the deadline
has not passed, otherwise a non-submission will be recorded, and you will be re-
registered at the following submission period.

What evidence do I need to provide with an extenuating circumstances application?

Requests for extenuating circumstances must be accompanied by supporting evidence,
normally from an independent third party. You are advised to keep a copy of any evidence you
submit. We realise that in some cases it may be difficult to do this, however lack of third-party
evidence will mean that your request is unlikely to be granted.
Medical evidence must bear the GP’s practice stamp, and/or be on appropriate letter-headed paper.
Please note that some doctors may charge a fee for providing you with medical certification
for over 7 days. If you need financial support to pay for evidence, please contact your
Welfare Officer or Student Success Coach.
Examples of other third-party evidence that might be acceptable in support of nonmedical
circumstances may include:

• a death certificate.
• a letter from a counsellor who you have been seeing.
• a letter from your employer verifying the extenuating circumstances.
• a Police Report and incident number.

6.11 Failure to Submit

If you fail to submit your assessment or attend your examination, and have not been granted a
deferral, you will automatically receive a mark of zero. If you are entitled to reattempt the
assessment (i.e. you have a referral opportunity), your next submission must be taken at the next

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scheduled assessment period and your grade will be capped at 40% for undergraduate programmes
and at 50% for postgraduate programmes.

If you are referred in a module (i.e. you do not achieve a pass) you will have one further opportunity
to be re-assessed in the module. Further details on re-assessment can be found under section 6.13 of
this handbook.

6.12 Notification of Assignment Grades and Examination Boards

Arden University normally returns marked feedback forms for assignments directly to students within
20 working days from the official submission date. For exam modules this will be from the date the
examination paper is received by Arden from the centre the examination is sat.

You will receive provisional grade and assessment feedback from Arden University via email, you can
also view this on iLearn under ‘Manage my module’.

All grades must be confirmed by the Examination Board before confirmed grades can be released to
students. Grades are therefore provisional and subject to change until they have been confirmed by
the Examination Board. Where marks have not been confirmed by the Examination Board, the
feedback will indicate this is provisional.

Examination Boards will consider and confirm students’ progress and final award. Examination Boards
are a key part of the quality assurance processes to ensure that standards are comparable with those
of other schemes within the UK higher education system.

The Examination Board is attended by the External Examiner, who will review the work of students,
the marks awarded and the assessment process as a whole before confirming grades.

Students will receive notification of confirmed grades within 5 working days of the Examination Board,
except in exceptional circumstances. You can view when confirmed grades are due to be released in
the Distance Learning Academic Calendar found in the A-Z.

6.13 Re-assessment
Arden University operates re-assessment procedures that are designed in compliance with Arden
University’s Regulatory Framework, which can be accessed here https://arden.ac.uk/studying-with-
us/about-arden/our-policies-standards.

If you are referred in a module on your first attempt (i.e. you do not achieve a pass grade) you will
have one further opportunity to be re-assessed in the module, by reworking the original submission
(excluding Time Constrained Assessments known as TCA’s). You will be automatically registered for
this resubmission as per the table below:

Referred period Resubmission period

January April
April July
July October
October January

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If you refer (do not achieve a pass) on your resubmission of the assessment, you may be permitted to
retake the module. A retake requires you to re-engage with module learning material and to complete
a new assignment based on a new assignment brief, you will need to select to ‘Re-activate’ the module
on iLearn during a module release window. In modules where a generic assessment is used you will
be expected to write on a substantially new topic. Please note that in some cases when you retake
the module, the assessment type may have changed.

If you refer on your retake attempt, you will be granted one further and final resubmission.

However please note that the following applies to all retakes:

• This is subject to the discretion of the Examination Board

• The option to retake failed modules does not apply to major projects and dissertations
• This is subject to the requirements of external or Professional, Statutory and Regulatory
Body (PSRB) accreditation if applicable to your programme.

The maximum grade that can be awarded for any re-assessment including re-taken modules is capped
at 40% for undergraduate programmes and 50% for postgraduate programmes. Marks achieved for
individual assessment elements undertaken on the original take are not carried forward to the re-take
of the module.

As assessments change at every assessment period, please note that it is your responsibility to ensure
you submit the correct paper. If in doubt, please contact the Student Experience Team.

6.14 Criteria for Classification of Arden University Awards

The criteria for Arden University awards are set out in Arden University’s Regulatory Framework

6.15 Inactivity, Re-registration and Withdrawal

Arden University requires all of its students to undertake annual re-registration. Each year on the
anniversary of your enrolment, you will notice that when you log into your ilearn account that you will
be asked to confirm your personal details and inform us of your study intentions for the year.

If you fail to complete the required re-enrolment process on ilearn when prompted, this will result in
you not being able to access your ilearn study materials until the following study block. It will also
mean that you will not be registered as an active student and may therefore be unable to continue on
your programme.

6.16 Appeals against the decision of the Examination Board

Arden University is committed to providing the highest quality of education possible to ensure that
you benefit from the academic, social and cultural experience. Where students feel that their
legitimate expectations are not being met, whether it is an academic or non-academic matter, they
have the right of access to the Complaints Procedure and Academic Appeals Policy contained in this
handbook although it is hoped that most complaints can be settled at a local level.

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An appeal is the process by which a student requests that the Examination Board reconsider a decision
or mark awarded, progression, or a decision on Academic Misconduct.

Appeals will only be considered if there has been an arithmetical error, irregularities in the assessment
process, or if there are exceptional mitigating circumstances that for good reason could not be made
known to the Examination Board prior to the meeting.

Appeals which question the academic judgement of the marker cannot be accepted.

For further information and details on how to submit an appeal, please refer to the Academic Appeals
Process.

6.17 Complaints Procedure

If you have a complaint relating to any aspect of your educational experience, it is recommended that
you contact your student support champion in the first instance. Wherever possible, the University
would wish to see any complaint resolved as close as possible to its origin, and with a minimum
formality.

For full details of the complaints procedure, please refer to the Student Complaints Procedure.

6.18 Equality and Diversity

Arden University is committed to providing equal opportunities for staff, students, applicants and all
persons with whom it deals and will not tolerate any discriminatory behaviour with respect to
ethnicity, race, religious belief, gender, sexual orientation, gender identity, gender reassignment,
marital status, pregnancy, maternity, age or disability, including mental health. These characteristics
align with the protected characteristics defined in the Equalities Act 2010. For further information,
please refer to Arden’s Equality and Diversity Policy

6.19 After Your Studies

Being An Arden Alumni

Once you’ve completed your degree with Arden, you’ll benefit from becoming part of our global
alumni network. You’ll be part of a family of graduates and professionals from all over the world,
creating limitless networking opportunities and support and guidance when you need it. You can
access alumni careers support which includes:
• Exclusive careers and professional development webinars and online guest speaker sessions
• One-to-one career coaching via Zoom to help you get to where you want to be in your career
• Continued 24/7 access to Arden Futures to access careers information, advice and events
(need to initially complete ‘Alumni registration’ to gain access)

If you would like to access Alumni careers support, get in touch at [email protected]

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ANNEX – OUR CHARTER
At Arden University, we are passionate about supporting people, achieving our best and inspiring
progress. To help us support and inspire you to achieve your best, we have created a Charter – it’s a
set of guidelines that we can all follow, highlighting how we can work together to ensure you have a
great learning experience.

To ensure you have a great learning experience, we ask that you:

• Treat everyone that works or studies with Arden with respect and comply with our policies
and regulations
• Engage positively with your programme, your lecturers and fellow students to make the
most of the learning opportunities we provide
• Help us understand your motivations, personal schedule and targets so that we can help you
achieve your goals
• Keep your lecturers and student success coach updated on your progress, how you are
feeling and if you have any concerns that may be holding you back
• Commit to your studies by attending and taking part in scheduled activities
• Seek help and advice when you need it and make the most of the support available to you
• Complete and hand in assessments on time, with diligence and honesty, whether or not they
count towards the final mark and take on board the feedback we provide to help you
succeed
• Be an ‘Arden ambassador’ and promote good, positive behaviour at all times
• Tell us what you think by providing helpful feedback through evaluations, surveys and your
student representative.

To help you have a great learning experience, we will:

• Provide a warm welcome and be respectful and professional at all times

• Continually deliver high quality, engaging teaching and learning opportunities and access to
a wide range of online learning materials
• Publish clear and accurate information about your programme and our policies, procedures
and regulations
• Support you on your journey by actively encouraging you to engage with and successfully
complete your programme
• Work with you to clarify your career aspirations and give you the tools to achieve your goals
• Give you helpful and timely feedback on your assessments, offering guidance for
improvement and supporting your development
• Equip you with the resources and academic and pastoral support needed to achieve the
learning outcomes for your programme
• Help you develop a set of personal and professional skills over and above your academic
studies as laid out in our ‘graduate attributes’ (explained in your Programme Handbook)
• Create opportunities to work with others and network with students from all around the
world
• Boost your employability by building on your transferable skills throughout your studies
• Encourage you to develop professional ethics, to strive for equal opportunities and to value
diversity
• Listen and respond to constructive feedback and support you to participate in the
development of the University.

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