SLOVENSKI STANDARD

oSIST prEN 50600-2-6:2014

01-september-2014

Informacijska tehnologija - Naprave in infrastruktura podatkovnega centra - 2-6.

del: Upravljavske in izvedbene informacije

Information technology - Data centre facilities and infrastructures - Part 2-6: Management
and operational information

Informationstechnik - Einrichtungen und Infrastrukturen von Rechenzentren - Teil 2-6:

iTeh Standards
Informationen für das Management und den Betrieb

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Technologie de l’information - Installation et infrastructures de centres de traitement de
données - Partie 2-6: Informations de gestion et de fonctionnement
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Ta slovenski standard je istoveten z: prEN 50600-2-6:2014
SIST EN 50600-3-1:2016
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ICS:
35.110 Omreževanje Networking
35.160 Mikroprocesorski sistemi Microprocessor systems

oSIST prEN 50600-2-6:2014 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
 oSIST prEN 50600-2-6:2014

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 oSIST prEN 50600-2-6:2014

EUROPEAN STANDARD DRAFT

NORME EUROPÉENNE prEN 50600-2-6
EUROPÄISCHE NORM
May 2014

ICS 35.020; 35.110; 35.160

English Version

Information technology - Data centre facilities and infrastructures

- Part 2-6: Management and operational information

Technologie de l'information - Installation et infrastructures Informationstechnik - Einrichtungen und Infrastrukturen von

de centres de traitement de données - Partie 2-6: Rechenzentren - Teil 2-6: Informationen für das
Informations de gestion et de fonctionnement Management und den Betrieb

This draft European Standard is submitted to CENELEC members for enquiry.

Deadline for CENELEC: 2014-10-31.

It has been drawn up by CLC/TC 215.

If this draft becomes a European Standard, CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

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This draft European Standard was established by CENELEC in three official versions (English, French, German).
A version in any other language made by translation under the responsibility of a CENELEC member into its own language and notified to
the CEN-CENELEC Management Centre has the same status as the official versions.

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CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,
Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,

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Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.
SIST EN 50600-3-1:2016
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Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.

European Committee for Electrotechnical Standardization

Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels

© 2014 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.

Project: 23547 Ref. No. prEN 50600-2-6:2014 E

 oSIST prEN 50600-2-6:2014

prEN 50600-2-6:2014 –2–

1 Contents

2 Page

3 Foreword ...................................................................................................................................................... 4

4 Introduction .................................................................................................................................................. 5

5 1 Scope and conformance .................................................................................................................. 7

6 1.1 Scope .................................................................................................................................................. 7
7 1.2 Conformance ....................................................................................................................................... 7

8 2 Normative references........................................................................................................................ 8

9 3 Terms, definitions and abbreviations ............................................................................................. 8

10 3.1 Definitions ............................................................................................................................................ 8
11 3.2 Abbreviations ....................................................................................................................................... 9

12 4 Operational information and parameters...................................................................................... 10

13 4.1 General .............................................................................................................................................. 10
14 4.2 Building construction (EN 50600-2-1) ............................................................................................... 10
15 4.3 Power distribution (EN 50600-2-2) .................................................................................................... 10
16 4.4 Environmental control (EN 50600-2-3).............................................................................................. 12
17 4.5 iTeh Standards
Telecommunications cabling infrastructure (EN 50600-2-4) ............................................................. 13
18 4.6 Security systems (EN 50600-2-5) ..................................................................................................... 13

19 5
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Acceptance test ............................................................................................................................... 13
20 5.1 Document Preview
General .............................................................................................................................................. 13
21 5.2 Building construction (EN 50600-2-1) tests ...................................................................................... 14
22 5.3 Power distribution (EN 50600-2-2) testsEN
SIST ...........................................................................................
50600-3-1:2016 14
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23 5.4 Environmental control (EN 50600-2-3) tests ..................................................................................... 14
24 5.5 Telecommunications cabling infrastructure (EN 50600-2-4) tests .................................................... 14
25 5.6 Security systems (EN 50600-2-5) tests............................................................................................. 14
26 5.7 Energy efficiency enablement tests .................................................................................................. 15
27 5.8 Energy efficiency strategy tests ........................................................................................................ 15
28 5.9 Monitoring tests ................................................................................................................................. 15

29 6 Operational processes ................................................................................................................... 15

30 6.1 General .............................................................................................................................................. 15
31 6.2 Operations management ................................................................................................................... 15
32 6.3 Incident management ........................................................................................................................ 17
33 6.4 Change management ........................................................................................................................ 18
34 6.5 Configuration management ............................................................................................................... 19
35 6.6 Capacity management ...................................................................................................................... 19

36 7 Management processes ................................................................................................................. 22

37 7.1 General .............................................................................................................................................. 22
38 7.2 Availability management ................................................................................................................... 22
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39 7.3 Security management ....................................................................................................................... 23

40 7.4 Energy management ......................................................................................................................... 24
41 7.5 Product lifecycle management .......................................................................................................... 27
42 7.6 Cost management ............................................................................................................................. 28
43 7.7 Data centre strategy .......................................................................................................................... 29
44 7.8 Service level management ................................................................................................................ 30
45 7.9 Customer management ..................................................................................................................... 31

46 8 Operational excellence ................................................................................................................... 33

47 8.1 Prioritization of processes ................................................................................................................. 33
48 8.2 Operational levels .............................................................................................................................. 34

49 Bibliography ............................................................................................................................................... 35

50 Figures

51 Figure 1 – Schematic relationship between the EN 50600 standards .......................................................... 6

52 Figure 2 - Data centre management processes overview ............................................................................. 7

53 Tables

54 Table 1 - Prioritization of processes ............................................................................................................ 33

55 iTeh Standards
Table 2 - Operational levels......................................................................................................................... 34

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 oSIST prEN 50600-2-6:2014

prEN 50600-2-6:2014 –4–

56 Foreword

57 This document (prEN 50600-2-6:2014) has been prepared by CLC/TC 215 "Electrotechnical aspects of
58 telecommunication equipment".

59 This document is currently submitted to the Enquiry.

60 This document has been prepared under a mandate given to CENELEC by the European Commission and
61 the European Free Trade Association.

62

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SIST EN 50600-3-1:2016
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63 Introduction

64 The unrestricted access to internet-based information demanded by the information society has led to an
65 exponential growth of both internet traffic and the volume of stored/retrieved data. Data centres are housing
66 and supporting the information technology and network telecommunications equipment for data processing,
67 data storage and data transport. They are required both by network operators (delivering those services to
68 customer premises) and by enterprises within those customer premises.

69 Data centers need to provide modular, scalable and flexible facilities and infrastructures to easily
70 accommodate the rapidly changing requirements of the market. In addition, energy consumption of data
71 centres has become critical both from an environmental point of view (reduction of carbon footprint) and with
72 respect to economic considerations (cost of energy) for the data centre operator.

73 The implementation of data centres varies in terms of:

74 a) purpose (enterprise, co-location, co-hosting, or network operator facilities);

75 b) security level;
76 c) physical size;
77 d) accommodation (mobile, temporary and permanent constructions).

78 The needs of data centres also vary in terms of availability of service, the provision of security and the
79 objectives for energy efficiency. These needs and objectives influence the design of data centres in terms of
80 building construction, power distribution, environmental control and physical security. Effective management
81 and operational information is required to monitor achievement of the defined needs and objectives.

82
83
iTeh Standards
This series of European Standards specifies requirements and recommendations to support the various
parties involved in the design, planning, procurement, integration, installation, operation and maintenance of
84

85 1)
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facilities and infrastructures within data centres. These parties include:

owners, facility managers, ICT managers, project managers, main contractors;

86 2) Document
architects, consultants, building Preview
designers and builders, system and installation designers;
87 3) facility and infrastructure integrators, suppliers of equipment;
88 4) installers, maintainers. SIST EN 50600-3-1:2016
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89 At the time of publication of this European Standard, EN 50600 series will comprise the following standards:

90 EN 50600-1: Information technology – Data centre facilities and infrastructures – Part 1: General concepts;
91 EN 50600-2-1: Information technology – Data centre facilities and infrastructures – Part 2-1: Building
92 construction;
93 EN 50600-2-2: Information technology – Data centre facilities and infrastructures – Part 2-2: Power
94 distribution;
95 EN 50600-2-3: Information technology – Data centre facilities and infrastructures – Part 2-3: Environmental
96 control;
97 EN 50600-2-4: Information technology – Data centre facilities and infrastructures – Part 2-4:
98 Telecommunications cabling infrastructure;
99 EN 50600-2-5: Information technology – Data centre facilities and infrastructures – Part 2-5: Security
100 systems;
101 EN 50600-2-6: Information technology – Data centre facilities and infrastructures – Part 2-6: Management
102 and operational information.

103 The inter-relationship of the standards within the EN 50600 series is shown in Figure 1.
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EN 50600-2-1
Building construction

EN 50600-2-2
Power distribution

EN 50600-2-3
Environmental control
EN 50600-1
General concepts
EN 50600-2-4
Telecommunications
cabling infrastructure

EN 50600-2-5
Security systems

EN 50600-2-6
Management and
operational information

104

105 Figure 1 – Schematic relationship between the EN 50600 standards

106 EN 50600-2-X standards specify requirements and recommendations for particular facilities and
107 infrastructures to support the relevant classification for “availability”, “physical security” and “energy efficiency
108 enablement” selected from EN 50600-1.

109 This European Standard addresses the operational and management information (in accordance with the
110 requirements of EN 50600-1). A data centre’s primary function typically is to house large quantities of
111
112
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computer and telecommunications hardware which affects the construction, operation, and physical security.
Most of the data centres may impose special security requirements. Therefore, the planning of a data centre
113
114
115
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by the designer and the various engineering disciplines that will assist in the planning and implementation of
the design of the data centre i.e. electrical, mechanical, security, etc. shall be carried out in cooperation with
the IT and telecommunications personnel, network professionals, the facilities manager, the IT end users,
116 Document Preview
and any other personnel involved.

117 This European Standard is intended for use by and collaboration between architects, building designers and
118 SIST EN 50600-3-1:2016
builders, system and installation designers.
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119 This series of European Standards does not address the selection of information technology and network
120 telecommunications equipment, software and associated configuration issues.

121
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122 1 Scope and conformance

123 1.1 Scope

124 This European Standard specifies processes for management and operating of data centres. Primary focus
125 is on operational processes to deliver the expected level of resilience, availability, security and energy
126 efficiency. Secondary focus is on management processes to align the actual and future demand of users.
127 Figure 2 shows an overview of all processes. In addition, the transition from planning and building to
128 operating a data centre is considered as acceptance test process in Clause 4.

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129

130
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Figure 2 - Data centre management processes overview

131 SIST ENIndicators

Although the focus is not on Key Performance 50600-3-1:2016
(KPI), KPI are provided with the processes where
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132 applicable.

133 NOTE 1 Problem Management is not included and can be set up when needed.

134 NOTE 2 Only processes specific for data centres are in the scope of this document. Business processes like people management,
135 financial management etc. are out of scope.

136 NOTE 3 Be aware of the required specific DC people skills.

137 1.2 Conformance

138 For a data centre to conform to this European Standard:

139 a) It shall implement a data centre strategy process;

140 b) It shall implement the following priority 1 processes:
141 − Operations management;
142 − Incident management;
143 − Security management;
144 − Customer management.
145 c) It shall determine the PUE;
146 d) it shall comply with Operational Excellence level 1.
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147 2 Normative references

148 The following documents, in whole or in part, are normatively referenced in this document and are
149 indispensable for its application. For dated references, only the edition cited applies. For undated references,
150 the latest edition of the referenced document (including any amendments) applies.

151 EN 50600-1, Information technology — Data centre facilities and infrastructures – Part 1: General concepts

152 3 Terms, definitions and abbreviations

153 3.1 Definitions

154 For the purposes of this document, the terms and definitions given in EN 50600-1:2012, EN 50600-2-X and
155 the following apply.

156 3.1.1
157 availability management
158 process for monitoring, analysis, reporting and improvement of availability

159 3.1.2
160 capacity Management
161 process for monitoring, analysis, reporting and improvement of capacity

162 3.1.3
163 change management
164 process for recording, coordination, approval and monitoring of all changes

165
166
3.1.4
configuration item
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167

168
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an entity managed by configuration management

3.1.5
169 configuration management Document Preview
170 process for logging and monitoring of configuration items

171 3.1.6 SIST EN 50600-3-1:2016

172 cost distribution model
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173 costs that cannot be directly related to an infrastructure item need to be distributed by cost models

174 3.1.7
175 cost management
176 process for monitoring, analysis and reporting of all infrastructure related costs

177 3.1.8
178 customer management
179 process for management of customers responsibilities

180 3.1.9
181 data centre strategy
182 process for alignment of actual data centre´s capabilities and future demands of data centre´s users and
183 owners

184 3.1.10
185 energy management
186 process for monitoring, analysis, reporting and improvement of energy efficiency

187 3.1.11
188 incident management
189 process for responding to unplanned events and recovery of normal operation state
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190 3.1.12
191 incident severity
192 incident category according to the four impact categories described EN 50600-1:2012, 4.3

193 3.1.13
194 key performance indicator
195 a parameter used to evaluate performance

196 3.1.14
197 operations management
198 process for infrastructure maintenance, monitoring and event management

199 3.1.15
200 product lifecycle management
201 process for managing the timely renewal of infrastructure components and review of product lifecycle costs

202 3.1.16
203 provisioned capacity
204 capacity of the data centre´s actual installed infrastructure

205 3.1.17
206 security incident
207 an unplanned event resulting in an actual or potential breach of security

208 3.1.18
209 security management
210 process for design and monitoring of security policies, analysis, reporting and improvement of security

211 3.1.19
212
213
service level management iTeh Standards
process for monitoring, analysis and reporting of service level compliance

214 3.1.20 (https://standards.iteh.ai)

215 service level agreement
216
217 to be delivered
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an agreement defining the content Preview
and quality of the service to be delivered and the timescale in which it is

218 3.1.21 SIST EN 50600-3-1:2016

219 total capacity
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220 maximum capacity the data centre was designed for at full use in terms of e.g. space, power and cooling

221 3.1.22
222 used capacity
223 data centre´s actual capacity used by the IT and facility in terms of e.g. space, power and cooling

224 3.2 Abbreviations

225 For the purposes of this document the abbreviations of EN 50600-1 and the following apply:

226 CRAC Computer Room Air Conditioner

227 HVAC Heating, Ventilation and Air Conditioning

228 KPI Key Performance Indicator

229 SLA Service Level Agreement

230 TCO Total Cost of Ownership