IT Essentials (Version 8.

0) Chapter 2
Exam Answers ITE v8.0
Dec 22, 2022 Last Updated: Aug 15, 2023 IT Essentials 8 3 Comments
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IT Essentials ( Version 8.0) – IT Essentials 8.0

Chapter 2 exam answers
1. A technician is replacing a power supply. Which two factors should the
technician consider when obtaining the replacement part? (Choose two.)
 input voltage level of 12 or 5 VDC
 wattage
 type of case
 number of internal fans
 output voltage
Explanation: A technician should consider the following when
choosing a power supply:
Type of motherboard
Wattage
Number and type of connectors
Type of case
The computer input power level is either 120 or 240 VAC.
Output voltages are standard 3.3, 5, and 12 VDC. A power
supply normally has one fan and this is not a selectable option
on a fan.
2. When a new PC is being built, which component has the most influence when
selecting the case and power supply?
 hard disk type
 motherboard
 RAM module
 sound card
 video card
Explanation: The choice of motherboard determines the type of
case and power supply. The form factor of a motherboard must
match the type of case and power supply. RAM modules, video
cards, and sound cards are installed on the motherboard. They
must be compatible with the motherboard. A hard disk is
attached to the case, but the dimensions of the drive bays are
standardized.
3. Refer to the exhibit. Which device is shown?

 SATA drive
 KVM switch
 media reader
 optical drive
Explanation: A media reader can be an external USB-attached
device or an internal device used to read or write to media
cards.
4. What is a good safety precaution to take when opening a computer case?
 Place tape over the case edges that are sharp.
 Remove the connections to the front panel before
extending the case fully open.
 Remove the cover (or door) of the computer case before
installing or removing parts.
  Ensure that any loose clothing such as a tie or shirt stay in
constant contact with the case when handling internal
components.
Explanation: Computer cases can easily be a hazard to
technicians. Before working inside a computer, examine the
case edges and put tape over any of the sharp edges to
prevent physical harm. A case is opened, but seldom removed
when installing or removing parts. Loose clothing should be
secured before you work inside a computer.
5. A student is looking to add memory in order to speed up a tower computer.
Which type of memory module should the student be looking for?
 DIMM
 DIP
 SIMM
 SODIMM
Explanation: Motherboards in tower computers accept dual
inline memory modules (DIMMs) in the memory expansion
slots. A motherboard supports a particular type of DIMM such
as a DDR3 or DDR4 module.
6. How is a power supply commonly attached to a tower case?
 standoffs
 screws
 restraining strap
 retention bar
Explanation: To install a power supply into a PC tower case,
open the case, align the power supply with the case holes, and
use screws to attach the power supply to the case.
7. Which two factors must be considered when replacing old RAM modules in a
PC? (Choose two.)
 The speed of the new RAM must be supported by the chipset.
 The power supply must provide the voltage that is requred
by the new RAM.
 The new RAM must be compatible with BIOS or UEFI.
 The new RAM must match the old RAM in terms of capacity
and speed.
 The new RAM must be compatible with the motherboard.
Explanation: When the RAM on a motherboard is being replaced
or upgraded, the new RAM module must be compatible with
the current motherboard. In addition, the speed of the new
RAM must be supported by the chipset.
8. Which type of motherboard expansion slot sends data one bit at a time over a
serial bus?
 PCIe
 PCI
 RAM
 PATA
Explanation: A PCIe expansion slot connects to a serial bus that
sends data one bit at a time at a much faster rate than the
older PCI slot that connects to a parallel bus.
9. Which type of drive is typically installed in a 5.25 inch (13.34 cm) bay?
 hard drive
 SSD
 optical drive
 flash drive
Explanation: Optical drives are installed in 5.25 inch (13.34 cm)
drive bays that are accessed from the front of the case. Flash
drives typically connect to USB ports. SSDs and hard drives
typically install in a 3.5 inch (8.9 cm) drive bay or a 5.25 inch
(13.34 cm) drive bay that is not accessed from the front of the
case. If the drive is smaller than the bay, a tray may be
purchased.
10. A technician has been asked to order a replacement internal SATA HDD.
Between which two form factors will the technician have to choose? (Choose
two.)
 5.5 inch (13.97 cm)
 2.25 inch (5.72 cm)
 2.5 inch (6.35 cm)
 3.5 inch (8.89 cm)
 6.25 inch (15.88 cm)
Explanation: For tower computers, internal HDDs are available in
the 3.5 and 2.5 inch (8.89 cm and 6.35 cm) form factors. SSDs
tend to be the 2.5 inch form factor.
11. Refer to the exhibit. Which type of expansion slot is shown?

 PCIe x16
 AGP
 PCI
 memory
Explanation: The four expansion slots shown in the exhibit from
left to right are the PCIe x1, PCI, PCIe x16, and PCIx1.
12. What does the “A” in P-A-S-S remind a person to do while using a fire
extinguisher?
 Adjust the pressure.
 Aim the fire extinguisher at the flames.
 Aim the fire extinguisher at the base of the fire.
 Activate the fire extinguisher.
Explanation: When using the P-A-S-S memory aid with a fire
extinguisher, the “A” in P-A-S-S is for aiming at the base of the
fire and not at the flames.
13. Which statement describes the purpose of an I/O connector plate?
 It makes the I/O ports of the motherboard available for connection in a
variety of computer cases.
 It provides multiple connections for SATA hard drives to
connect to the motherboard.
 It plugs into the motherboard and expands the number of
available slots for adapter cards.
 It connects the PCIe adapter slots used for video directly to
the CPU for faster processing.
Explanation: The I/O plate connects to the back of the case and
has holes for each of the ports on the motherboard to push
through, allowing the motherboard to be used in many different
cases regardless of the number of ports on the board or their
layout.
14. Which type of motherboard expansion slot has four types ranging from x1 to
x16 with each type having a different length of expansion slot?
 AGP
 PCI
 SATA
 PCIe
Explanation: The PCIe, or PCI Express, bus has four types of
expansion slots with varying lengths: x1, x4, x8, and x16.
15. A technician is installing a new high-end video adapter card into an
expansion slot on a motherboard. What may be needed to operate this video
adapter card?
 24-pin ATX power connector
 PCI expansion slot
 Two 8-pin power connectors
 PCIe x 8 expansion slot
Explanation: When a high performance video adapter card is
used, multiple power connectors may be required. These
connectors may each use a 6-pin or 8-pin power connector.
Video adapter cards commonly use the PCIe X 16 slot. A 24-pin
ATX power connector is used to provide power to the
motherboard.
16. What is used to prevent the motherboard from touching metal portions of the
computer case?
 an I/O shield
 standoffs
 thermal compound
 ZIF sockets
Explanation: Screws and standoffs that are non-metallic may be
insulators and protect against grounding.
17. Where is buffered memory commonly used?
 servers
 gaming computers
 gaming laptops
 business PCs
 tablets
Explanation: Buffered memory is used in computers that have a
lot of RAM such as servers and high-end workstations.
Buffered memory should be avoided in gaming, business, and
home computers because it slows the memory speed.
18. Refer to the exhibit. In which section of the motherboard would a memory
module be installed?

 section D
 section C
 section B
 section A
Explanation: Memory modules insert into memory expansion
slots that have a retaining clip at each end of the slot.
19. While shopping for a replacement motherboard, a customer decides to also
purchase a new mechanical hard drive and asks the technical salesperson for
advice. Which storage interface should the salesperson recommend for the
motherboard and new drive?
 RAID 5
 IDE
 SATA
 EIDE
Explanation: Mechanical hard drives today use SATA. Legacy
PATA drives used IDE and EIDE. RAID 5 is a drive redundancy
technology.
20. Which PC motherboard bus is used to connect the CPU to RAM and other
motherboard components?
 PCI
 SATA
 front-side
 PCIe
Explanation: The front-side bus (FSB) is used to connect the CPU
to RAM, expansion cards, and other motherboard components.
The speed of this bus is relevant when selecting replacement
motherboards and RAM.
21. A technician has been asked to upgrade a processor and needs to do some
research. The computer is just a couple of years old. What are two types of
processor packages that could be used inside the computer? (Choose two.)
 ISA
 PGA
 PCIe
 LGA
 GDDR
Explanation: Two architectures used with CPUs today are the
pin grid array (PGA) and the land grid array (LGA). The PGA has
pins on the bottom of the processor. The LGA has pins within
the socket.
22. What are three important considerations when installing a CPU on a
motherboard? (Choose three.)
 Maximum insertion force is applied to the load lever so the
CPU is locked in place.
 The CPU is correctly aligned and placed in the socket.
 The CPU contacts are first cleaned with isopropyl alcohol.
 The CMOS EPROM battery is removed prior to installing the
CPU.
 Antistatic precautions are taken.
 The CPU heat sink and fan assembly are correctly installed.
Explanation: The CPU is sensitive to static discharges. Its pins
are very delicate and it works at high temperatures, so
precautions must be taken. If the CPU has been used in
another machine or if the fan is being replaced, you might need
to remove the old thermal compound using isopropyl alcohol
(not on the CPU contacts). The battery does not need to be
removed from the motherboard during the CPU installation.
This would cause the saved BIOS settings to be lost. Minimum
force should be needed to lock the CPU load lever into place.
23. A technician is selecting a PC that will be used by an employee who wants to
share a keyboard and mouse among three devices. What is a major consideration
that needs to be taken into account?
 motherboard that supports dual-channeling
 smart card reader
 KVM switch
 Thunderbolt connector
24. When assembling a PC, how is pin 1 identified on the front panel cables so
that it can be aligned properly with pin 1 on the motherboard panel connector?
 by a plus sign
 by a P1
 by a red cable
 by a small arrow or notch
Explanation: Each cable that connects to the front panel
connector on the motherboard is marked with a small arrow to
identify which pin is pin 1 so that it can be aligned with pin 1
on the panel.
25. A technician is installing additional memory in a computer. How can the
technician guarantee that the memory is correctly aligned?
 A notch in the memory module should be aligned with a notch in the
memory slot.
 The label on the memory module should always face the
CPU.
 The arrows on the memory module should be aligned with
the arrows on the motherboard slot.
 Memory slots are color coded, with one end red and one
end blue.
26. Which three components are usually installed on a PC motherboard before
the motherboard is installed in the computer case? (Choose three.)
 CPU
 CPU heatsink and fan
 RAM
 internal hard drives
 power supply
 optical drive
 adapter cards
Explanation: The CPU, CPU heatsink and fan, and RAM are
usually installed on the motherboard before the motherboard is
installed in the computer case. The power supply, optical
drive, and internal hard drives are installed directly in the PC
case. The adapter cards are installed onto the motherboard
after it has been mounted in the case.