2/15/22, 6:34 PM SR Detail

SR 3-28605416201 : Missing components after db upgrade

Severity 1-Critical Status Customer Working

Escalation Status Never Escalated Opened Feb 14, 2022 9:51 PM (20+ hours ago)
Last Updated Feb 15, 2022 2:38 PM (3+ hours ago)
db_upg_diag_POC1_08_Feb_2022_0150.log,
db_upg_diag_POC1_11_Feb_2022_0354.log,
Bug Reference No Related Bugs Attachments
hcklog.log, registry_sqlpatch.html,
upgrade.log
Related Articles No Related Articles Related SRs No Related SRs
Support Identifier 99930220851761
Account Name 株式会社東芝
Primary Contact Manoj Kumar Alternate Contact
System Host No Related Hosts
Product Oracle Database - Enterprise Edition
Product Version 11.2.0.4
Operating System Oracle Solaris on SPARC (64-bit) OS Version 10
Problem Description Missing components after db upgrade

History
Notes Oracle Support- Feb 15, 2022 1:03 AM (17+ hours ago)
Hi Manoj,

Please attach registry_sqlpatch.html

sqlplus / as sysdba
set markup html on
spool registry_sqlpatch.html
select * from registry$sqlpatch;
select COMP_ID, COMP_NAME, VERSION, STATUS from dba_registry;
select OWNER, OBJECT_NAME, OBJECT_TYPE, STATUS from dba_objects where STATUS = 'INVALID';
spool off
quit
ODM Data Collection Oracle Support- Feb 14, 2022 10:46 PM (19+ hours ago)
Comp ID Component Status Version Org_Version Prv_Version
------- ---------------------------------- --------- -------------- -------------- --------------
AMD OLAP Catalog VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
APEX Oracle Application Express VALID 4.2.4.00.08
APS OLAP Analytic Workspace VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
CATALOG Oracle Database Catalog Views VALID 11.2.0.3.0 9.2.0.5.0 9.2.0.5.0
CATJAVA Oracle Database Java Packages VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
CATPROC Oracle Database Packages and Types VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
CONTEXT Oracle Text VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
JAVAVM JServer JAVA Virtual Machine VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
ODM Oracle Data Mining VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
ORDIM Oracle Multimedia VALID 11.2.0.3.0 9.2.0.1.0 11.1.0.7.0
RAC Oracle Real Application Clusters INVALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
SDO Spatial VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0
XDB Oracle XML Database VALID 11.2.0.3.0 10.2.0.2.0 11.1.0.7.0
XML Oracle XDK VALID 11.2.0.3.0 9.2.0.7.0 11.1.0.7.0
XOQ Oracle OLAP API VALID 11.2.0.3.0 9.2.0.5.0 11.1.0.7.0

================
Component Status
================

Comp ID Component Status Version Org_Version Prv_Version

------- ---------------------------------- --------- -------------- -------------- --------------
AMD OLAP Catalog VALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
APEX Oracle Application Express VALID 4.2.4.00.08
APS OLAP Analytic Workspace VALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
CATALOG Oracle Database Catalog Views VALID 11.2.0.4.0 9.2.0.5.0 9.2.0.5.0
CATPROC Oracle Database Packages and Types VALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
JAVAVM JServer JAVA Virtual Machine VALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
ODM Oracle Data Mining VALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
RAC Oracle Real Application Clusters INVALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
SDO Spatial VALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
XDB Oracle XML Database VALID 11.2.0.4.0 10.2.0.2.0 11.2.0.3.0
XOQ Oracle OLAP API VALID 11.2.0.4.0 9.2.0.5.0 11.2.0.3.0
Update from Customer [email protected] Feb 14, 2022 10:44 PM
(19+ hours ago)
We have upgraded from 11.2.0.3 to 11.2.0.4
Notes Oracle Support- Feb 14, 2022 10:41 PM (19+ hours ago)
Manoj,

https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=200618010503652&srNumber=3-28605416201&print=true&sortBy… 1/4
2/15/22, 6:34 PM SR Detail

Did you upgrade to 11.2.0.4 or database was already on 11.2.0.4?

Since on the upgrade logs I can see that was already upgraded

Oracle Database 11.2 Post-Upgrade Status Tool 02-11-2022 02:07:20

.
Component Current Version Elapsed Time
Name Status Number HH:MM:SS
.
Oracle Server
. VALID 11.2.0.4.0 00:07:19
JServer JAVA Virtual Machine
. VALID 11.2.0.4.0 00:03:29
Oracle Real Application Clusters
. INVALID 11.2.0.4.0 00:00:00
OLAP Analytic Workspace
. VALID 11.2.0.4.0 00:00:10
OLAP Catalog
. VALID 11.2.0.4.0 00:00:27
Oracle OLAP API
. VALID 11.2.0.4.0 00:00:14
Oracle XDK
. VALID 11.2.0.4.0 00:00:23
Oracle Text
. VALID 11.2.0.4.0 00:00:17
Oracle XML Database
. VALID 11.2.0.4.0 00:01:42
Oracle Database Java Packages
. VALID 11.2.0.4.0 00:00:08
Oracle Multimedia
. VALID 11.2.0.4.0 00:01:45
Spatial
. VALID 11.2.0.4.0 00:01:36
Oracle Application Express
. VALID 4.2.4.00.08
Final Actions
. 00:00:00
Total Upgrade Time: 00:17:34

PL/SQL procedure successfully completed.

Also which component is missing?

Regards
Customer Conversation Oracle Support- Feb 14, 2022 10:29 PM (20+ hours ago)
Chat initiated
Chat Transcript : CHAT-3-28605416201-1
Update from Customer [email protected] Feb 14, 2022 10:24 PM
(20+ hours ago)
[oraprs3@fovm0044(No.2)]$ ls -lrth
total 2295560
-r-xr-xr-x 1 oraprs3 dbaprs3 564M Jan 13 03:24 ahf_setup
-rw-r--r-- 1 oraprs3 dbaprs3 384 Jan 13 03:26 ahf_setup.dat
-rw-r--r-- 1 oraprs3 dbaprs3 625 Jan 13 03:26 oracle-tfa.pub
-rw-r--r-- 1 oraprs3 dbaprs3 1.5K Jan 13 03:26 README.txt
-rw-r--r-- 1 oraprs3 dbaprs3 556M Feb 10 01:41 AHF-SOLARIS.SPARC64_v21.4.1.zip
[oraprs3@fovm0044(No.2)]$ openssl dgst -sha256 -verify ./oracle-tfa.pub -signature ./ahf_setup.dat ./ahf_setup
openssl: not found
[oraprs3@fovm0044(No.2)]$
Notes Oracle Support- Feb 14, 2022 10:05 PM (20+ hours ago)
Hi Manoj,

Please attach the complete upgrade logs

SRDC- Database Upgrade General(Doc ID 2103866.1)

Regards
Information Oracle Support- Feb 14, 2022 9:58 PM (20+ hours ago)
Oracle Support - Extended and Sustaining Support Notification

Oracle Database 11.2.0.4 has now transitioned out of Premier Support. Our records indicate the CSI used for this SR does not have Extended
Support. Therefore, you are only eligible for Sustaining Support. Sustaining Support includes assistance with service requests on a commercially
reasonable basis, 24 hours per day, 7 days a week, and includes the right to upgrade to new releases of the product, as well as access to pre-
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=200618010503652&srNumber=3-28605416201&print=true&sortBy… 2/4
2/15/22, 6:34 PM SR Detail
existing fixes, patches, PSUs, and security alerts that were available at the end of the Premier Support period. It does not include new program
updates, fixes, security alerts and critical updates. The support policy details can be accessed at
http://www.oracle.com/us/support/library/057419.pdf

If you need Extended Support please contact your account team.

Update from Customer [email protected] Feb 14, 2022 9:55 PM
(20+ hours ago)

Before upgrade ::

**********************************************************************
Components: [The following database components will be upgraded or installed]
**********************************************************************
--> Oracle Catalog Views [upgrade] VALID
--> Oracle Packages and Types [upgrade] VALID
--> JServer JAVA Virtual Machine [upgrade] VALID
--> Oracle XDK for Java [upgrade] VALID
--> Real Application Clusters [upgrade] INVALID
--> OLAP Analytic Workspace [upgrade] VALID
--> OLAP Catalog [upgrade] VALID
***--> Oracle Text [upgrade] VALID
--> Oracle XML Database [upgrade] VALID
--> Oracle Java Packages [upgrade] VALID
***--> Oracle interMedia [upgrade] VALID
--> Spatial [upgrade] VALID
--> Data Mining [upgrade] VALID
--> Oracle Application Express [upgrade] VALID
... APEX will only be upgraded if the version of APEX in
... the target Oracle home is higher than the current one.
****--> Oracle OLAP API [upgrade] VALID

After upgrade ::

SQL> /

Component Version Status

-------------------------------------------- ----------------- -----------------
Oracle Expression Filter 11.2.0.4.0 VALID
Oracle Application Express 4.2.4.00.08 VALID
Oracle Data Mining 11.2.0.4.0 VALID
Oracle XML Database 11.2.0.4.0 INVALID
OLAP Catalog 11.2.0.4.0 VALID
Spatial 11.2.0.4.0 INVALID
Oracle Database Catalog Views 11.2.0.4.0 VALID
Oracle Database Packages and Types 11.2.0.4.0 VALID
Oracle Real Application Clusters 11.2.0.4.0 INVALID
JServer JAVA Virtual Machine 11.2.0.4.0 VALID
Oracle Database Java Packages 11.2.0.4.0 VALID
Oracle XDK 11.2.0.4.0 VALID
OLAP Analytic Workspace 11.2.0.4.0 VALID
Update from Customer [email protected] Feb 14, 2022 9:55 PM
(20+ hours ago)
Upload to TDS successful for the file hcklog.log.
Update from Customer [email protected] Feb 14, 2022 9:54 PM
(20+ hours ago)
Upload to TDS successful for the file upgrade.log.
Update from Customer [email protected] Feb 14, 2022 9:54 PM
(20+ hours ago)
Upload to TDS successful for the file db_upg_diag_POC1_11_Feb_2022_0354.log.
Update from Customer [email protected] Feb 14, 2022 9:53 PM
(20+ hours ago)
Upload to TDS successful for the file db_upg_diag_POC1_08_Feb_2022_0150.log.
Customer Problem Description [email protected] Feb 14, 2022 9:51 PM
(20+ hours ago)
Customer Severity 1 Details
---------------------------------------------------
Work 24x7 option has been selected - Work hours for this Service Request are 24x7.

Severity 1 Contact Information

---------------------------------------------------
** Customer's Management contact name: Manoj Kumar
** Customer's Management contact number: +91-8074744184
** Customer's Management E-mail Address: [email protected]

** Primary Customer contact name: Manoj Kumar

https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=200618010503652&srNumber=3-28605416201&print=true&sortBy… 3/4
2/15/22, 6:34 PM SR Detail
** Primary Customer contact number: +91-8074744184
** Primary Customer E-mail Address: [email protected]
** Primary Customer Contact Method: Email

** Secondary Customer contact name: Manoj Kumar

** Secondary Customer contact number: +91-8074744184
** Alternate Contact Number: +91-8074744184
** Secondary Customer E-mail Address: [email protected]

Customer Problem Description

---------------------------------------------------

Problem Summary
---------------------------------------------------
Missing components after db upgrade

Problem Description
---------------------------------------------------
Missing components after db upgrade

Error Codes
---------------------------------------------------

Problem Category/Subcategory
---------------------------------------------------
Database Install, Upgrade & Downgrade, Patching (Single instance Only)/Database Upgrade

Uploaded Files
---------------------------------------------------

Global Problem Definition Details

---------------------------------------------------
Question: What type of system is impacted?
Answer: Non-production system (Test, Stage, Dev, other)

Question: What is the current system status?

Answer: Database or critical functionality completely down, not working and all users impacted

Question: Describe whether workarounds are available:

Answer: No workaround available

https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=200618010503652&srNumber=3-28605416201&print=true&sortBy… 4/4