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INTRODUCTION

In the rapidly evolving landscape of healthcare, efficient management of medical practitioners is


critical to ensuring high-quality patient care, operational efficiency, and streamlined
administrative processes. The Doctor Appointment System (DAS) is a comprehensive solution
designed to address these needs by leveraging technology to enhance the coordination and
management of healthcare providers within medical institutions. Aim of this project is to create a
doctor-patient handling management system that will help doctors in their work and will also
help patients to book doctor appointments and reports. The system allows doctors to manage
their booking slots online. Patients are allowed to book empty slots online and those slots are
reserved in their name. The system manages the appointment data for multiple doctors of various
dates and times.

PROBLEM STATEMENT
The current doctor appointment systems in healthcare settings suffer from inefficiencies, poor
communication, and inaccurate record-keeping, leading to patient dissatisfaction and
underutilization of resources. These challenges highlight the need for an integrated, automated
Doctor Appointment System to streamline scheduling, enhance communication, maintain
accurate records, and optimize resource utilization. Problems include:

• Manual and semi-digital systems often lead to scheduling conflicts.


• Ineffective communication between patients, healthcare providers, and administrative
staff complicates appointment scheduling.
• Inefficient scheduling and communication result in suboptimal use of healthcare
resources, including medical staff and facilities.

OBJECTIVES
The objective of a Doctor Appointment System is to streamline the process of booking,
managing, and tracking medical appointments for both patients and healthcare providers. Key
objectives include:

1. Track and find out the availability of doctors and manage all patient-related information.
2. Optimize healthcare provider workflow for efficient time management.
3. Provide patients with easy access to schedule, reschedule, or cancel appointments.
4. Maintain comprehensive patient records and send automated reminders to minimize no-
shows.
METHODOLOGY

a) REQUIREMENT IDENTIFICATION
i. Study of Existing System

• Merodoctor.com: An online healthcare platform offering telemedicine services, virtual


consultations, appointment bookings, and more.
• Booknmeet.com: A comprehensive doctor appointment system offering real-time
booking, secure medical records sharing, and automated reminders.

ii. Literature Review

• Web-Based Systems: Improve accessibility and reduce no-show rates.


• Mobile Applications: Increase patient engagement and satisfaction.
• Waiting Time: Managing waiting times is crucial for improving patient experience.
• Patients’ Appointment System: Effective management can reduce wait times and
improve service quality.
• Appointment Delay: Minimizing delays reduces cancellations and no-shows.
• Managing Patients’ Appointment System: Sophisticated queuing models can optimize
service delivery.
• Online Booking System: Web-based systems offer efficient, timely access to healthcare
services.

iii. Requirement Analysis

Functional Requirement
• Patient Module:
o User Registration and Login
o Profile Management
o Appointment Booking and Management
o Notifications
o Medical History Access
• Doctor Module:
o User Registration and Login
o Profile Management
o Appointment Management
o Patient Information Access
• Admin Module:
o Dashboard
o User Management
o Appointment Management
o Report Generation
Figure 1: Use Case Diagram

Non-Functional Requirement
• Reliability: Accurate transaction tracking, data validation.
• Efficiency: Eliminate paper-based tasks, ensure streamlined transactions.
• Usability: User-friendly interface, clear instructions, and error messages.
• Implementation: Utilize PHP and MySQL, XAMPP installation required.
• Security: Restrict data manipulation to authorized personnel.

b) Feasibility Study

i. Technical Feasibility:
• Necessary hardware and software are available.
• Suitable programming languages and libraries are accessible.

ii. Operational Feasibility:


• Easy to operate with basic computer knowledge.
• User-friendly interface ensures ease of use.

iii. Economic Feasibility:


• Cost-effective with open-source tools and resources.
• No additional hardware or software required post-implementation.

c) High Level Design of System

i. Development Methodology
Figure 2: Incremental Model

ii. Process Modeling (Flowchart)


Figure 3: Flowchart Diagram

iii. Algorithm Implementation


First Come First Serve (FCFS):

o Steps:
1. Assign timestamp at booking.
2. Maintain a queue of appointment requests.
3. Monitor and select the next appointment.
4. Assign selected appointment to the next available slot.
5. Remove scheduled task from the queue.
6. Repeat process until the queue is empty.
7. Continuously add new requests to the end of the queue.

Figure 4: Flowchart of FCFS Algorithm

Hash Function:

o Steps:
1. Start
2. Initialize counter to 0
3. Add byte values to the counter
4. Extract first three digits of the counter
5. End

Figure 5: Flowchart of Hash Function

GANTT CHART
Figure 6: Gantt Chart

EXPECTED OUTCOMES
• Streamlined Booking: Patients can book appointments easily.
• Automated Reminders: Patients receive reminders for appointments.
• Efficient Scheduling: Minimizes patient wait times.
• Optimized Doctor Schedules: Doctors manage schedules effectively.
• Centralized Data Management: Admins access all appointment data.
• Detailed Reports and Analytics: Provides insights on appointment trends and patient
flow.
References
1. H. A. M.-M. A. Nasser, "Evaluating manual and semi-automated appointment scheduling
systems in healthcare," Journal of Medical Systems, vol. 37, p. 6, 2013.
2. R. K. A. S. Agarwal, "Enhancing data security in healthcare systems using multi-factor
authentication," International Journal of Medical Informatics, vol. 112, pp. 108-116,
2018.
3. C. D. M. R. B. S. P. N. Fernandes, "Waiting time in an urban emergency department:
Definitions, determinants, and patients' perceptions," Acad Emerg Med, vol. 1, no. 3, pp.
250-259, 1994.
4. J. I, "Patient waiting time in a medical outpatient clinic," Singapore Med J., vol. 44, no.
1, pp. 165-166, 2003.
5. S. I, "Study on waiting time in the outpatient department of hospital Selayang," Master's
thesis, University of Malaya, Malaysia, 2003.
6. M. O. H, "Evaluation of block appointment system in a large South African health
center," South Afr Med J

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