Scribd
Upload
10 views

Computer Reservation System: Functional Application of Hospitality Information System

Uploaded by

hitangsushant1
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
10 views

Computer Reservation System: Functional Application of Hospitality Information System

Uploaded by

hitangsushant1
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 8

Computer Reservation System

Functional Application of Hospitality Information System

1
What is Computer Reservation System?
A system used to store and retrieve information and carry out
transactions related to the information of booking of airline
ticket, railway ticket, hotel booking or other activities.

It is primarily used for inventory management system.

CRS integrated with other information system helps in


organizational reengineering and restructuring further increasing
functional efficiency and effectiveness. 2
o Before the development of CRS, tourists had to depend on the
information provided by suppliers through printed brochures, flyers
and listings in local and regional travels guides. As a result, the
promotional materials were costly, labor intensive and information
remained static when the data needed to be changed frequently.
o It promotes sales and provides fast and accurate information
about availability, price, booking of products and services.

Need of Computer Reservation System3


Benefits
Better customer relationship
Synchronization of information
Increases flexibility and efficiency
Saves time and money
Keeping track of resolutions
Ease of use and secure payment

4
o Impersonal Booking experience
o Internet access is a must
o Learning curve for less tech-savvy
users
Challenges o Linkage with other electronic
systems for synergy
o Cross-comparison
o Enhancement of functionality
o Exploiting the mash up possibilities

5
o Display travel services with
prices and images
o Inventory and reservation
Importance in today’s management

scenario o User friendly reservation


o Online payment gateway
integration
o Customer data
management
o Email notifications
o Booking cancellation and
refund management

6
Hotel Computer Reservation System
7
8

You might also like