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Bme Chapter 1

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7 views3 pages

Bme Chapter 1

Uploaded by

trixiemarie.esquilarga-21
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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The Importance of Interpersonal Skils Organizing/Staffing- determining what tasks are

to be done, who is to do them, how the tasks


Companies that are known as good places to
are to be grouped, who reports to whom, and
work
where decisions are to be made.
Developing managers’ interpersonal skills helps
Leading - includes motivating employees,
organizations attract and keep high-performing
directing others, selecting the most effective
employees, which is important since
communication channels, and resolving
outstanding employees are always in short
conflicts.
supply and are costly to replace
Controlling- Monitoring activities to ensure they
Strong associations between the quality of
are being accomplished as planned and
workplace relationships and employee job
correcting any significant deviations
satisfaction, stress, and turnover

Increasing the OB element in organizations can


foster social responsibility awareness.

In today’s competitive and demanding


workplace, managers can’t succeed on their
technical skills alone. They also have to exhibit
good people skills.

Who are managers or administrators and what


they do?
Managerial Skills:
An individual who achieves goal through other
people Technical Skills
Managerial Activities: The ability to apply specialized knowledge or
expertise.
• make decisions
• allocate resources Are the skills necessary to accomplish specific
• direct activities of others to attain goals tasks within the organization.

Where do managers work? Human Skills /Interpersonal Skills

Organization - consciously coordinated social The ability to work with, understand, and
unit, composed of two or more people, that motivate other people, both individually and in
functions on a relatively continuous basis to groups.
achieve a common goal or set of goals.
The manager uses interpersonal skills to
Management Functions: communicate with, understand, and motivate
individuals and groups.
Planning- includes defining goals, stablishing
strategy, and developing plans to coordinate Conceptual Skills
activities.
The mental ability to analyze and diagnose
complex situations.
The manager uses conceptual skills to think in What is Organizational Behavior?
the abstract.
A field of study that investigates the impact
Diagnostic Skills individuals, groups, and structure have on
behavior within organizations, for the purpose
allow managers to better understand cause-
of applying such knowledge toward improving
and-effect relationships and to recognize the
an organization’s effectiveness. (Robbins, S. and
optimal solutions to problems.
Judge, T.)
Explain this figure:
Is the study of human behavior in organizational
settings, the interface between human behavior
and the organization, and the organization itself.
(Griffin, R.)

studies three (3) determinants of behavior in


the organization: individuals, groups and
structure

Top managers have the less technical skills and OB applies the knowledge gained about
interpersonal skills than the other but have the individuals, groups, and the effect of structure
greater conceptual and diagnostic skills. This on behavior in order to make organizations
means that they are more inclined in work more effectively.
understanding cause-and-effect relationships
In summary, OB is the study of :
and has a great mental ability to analyze and
diagnose complex situations. • what people do in an organization
• the way their behavior affects the
Middle managers have the balance at all skills.
organization’s performance
First-Line Managers is the opposite of Top
- because OB is concerned specifically
managers. They have the less Conceptual skills
with employment-related situations
and diagnostic skills than the other but have the
greater technical skills and interpersonal skills. - it examines behavior in the context of
This means that they are more inclined in job satisfaction, absenteeism,
working with, understand, and motivate other employment turnover, productivity,
people and to apply specialized knowledge or human performance, and management.
expertise.
Intuition - an instinctive feeling not necessarily
supported by research. (gut feel)

Systematic Study - looking at relationships,


attempting to attribute causes and effects, and
basing our conclusions on scientific evidence—
that is, on data gathered under controlled
conditions and measured and interpreted in a
rigorous manner.

Evidence-based management (EBM) -


complements systematic study by basing
managerial decisions on the best available
scientific evidence.

“Big data”—the extensive use of statistical


compilation and analysis

○ While accessibility to data increases


organizations’ ability to predict human
behavioral trends, the use of big data
for understanding, helping,

○ and managing people is relatively new


but holds promise.

Limitations of Big Data - As technological


capabilities for handling big data have
increased, so have issues of privacy. This is
particularly true when data collection includes
surveillance instruments.

The prudent use of big data, along with an


understanding of human behavioral tendencies,
can contribute to sound decision making and
ease natural biases --

Use evidence as much as possible to inform


your intuition and experience. That is the
promise of OB.

Disciplines That Contribute to OB Field

PSYCHOLOGY - The science that seeks to


measure, explain, and sometimes change the
behavior of humans and other animals.

SOCIAL PSYCHOLOGY - An area of psychology


that blends concepts from psychology and
sociology to focus on the influence of people on
one another.

SOCIOLOGY - The study of people in relation to


their social environment or culture

ANTHROPOLOGY - The study of societies to


learn about human beings and their activities.

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