FR19 Digital Manual 2
FR19 Digital Manual 2
DIGITAL
MANUAL
Page 1
SCHEDULE
FRIDAY, FEBRUARY 15
KW Marketplace & Customer Service������������������������� 1:00 - 6:00 p.m.
Friday Preview Party (KW Marketplace)����������������������� 1:00 - 6:00 p.m.
SATURDAY, FEBRUARY 16
Customer Service�����������������������������������������������8:00 a.m. - 6:00 p.m.
KW Marketplace ������������������������������������������������8:00 a.m. - 7:00 p.m.
Keynote with Gary Keller ������������������������������������������� 1:30 - 4:30 p.m.
Welcome Party����������������������������������������������������������� 4:30 - 7:00 p.m.
Breakout Sessions* ��������������������������������������������������� 5:00 - 6:15 p.m.
Global Networking and Referral Reception����������������� 6:30 - 8:30 p.m.
SUNDAY, FEBRUARY 17
Customer Service (KW Marketplace)�������������������7:30 a.m. - 5:00 p.m.
KW Marketplace ������������������������������������������������7:30 a.m. - 6:00 p.m.
Breakout Sessions* ��������������������������������������������������� 8:15 - 9:30 a.m.
Vision Speech (Main Stage) ������������������������������������ 10:00 a.m. - Noon
Attendee Lunch (Hall G)�������������������������������������������� Noon - 1:30 p.m.
Breakout Sessions* ��������������������������������������������������� 1:30 - 2:45 p.m.
Breakout Sessions* ��������������������������������������������������� 3:15 - 4:30 p.m.
Red Bash Happy Hour (KW Marketplace)������������������� 4:30 - 6:00 p.m.
Red Bash������������������������������������������������������������������� 6:00 - 8:00 p.m.
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MONDAY, FEBRUARY 18
KW Marketplace & Customer Service������������������7:00 a.m. - 5:00 p.m.
Breakout Sessions* ��������������������������������������������������� 7:30 - 8:45 a.m.
State of Your Company (Main Stage) ������������������������9:30 - 11:00 a.m.
Attendee Lunch (Hall G)������������������������������������11:30 a.m. - 1:30 p.m.
Breakout Sessions* ��������������������������������������������������� 1:30 - 2:45 p.m.
Breakout Sessions* ��������������������������������������������������� 3:15 - 4:30 p.m.
Breakout Sessions* ��������������������������������������������������� 5:00 - 6:15 p.m.
TUESDAY, FEBRUARY 19
“Grab & Go” Breakfast����������������������������������������������� 7:30 - 9:00 a.m.
Inspirational Morning (Main Stage) ����������������������������9:00 - 10:30 a.m.
*For the most up-to-date breakout sessions, refer to the KW Events ’19 app
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GENERAL INFO
CHECKLIST FOR THE EVENT
Before
Write your name and cell number in all notebooks/tote bags, and
make your phone lock screen display emergency contact info in case
anything gets lost!
Download the KW Events ‘19 app on your phone.
Explore the app and build your schedule with sessions you don’t want
to miss.
Download Kelle to utilize the Referrals Network—send, track, and
receive referrals all in one place.
Join the Family Reunion KWConnect Community! Utilize this group
to ask any questions you have about Family Reunion, network with
attendees before and after the event, and stay up-to-date on big
announcements!
Pack comfortable shoes.
Charge your phone and laptop. Bring portable chargers too.
Pack a reusable water bottle. Hydration is key!
Pack a notebook (or two!) and plenty of pens.
Keep the ‘Know Before You Go’ email—you will present it at registration.
When You Arrive
Check in to get your name badge—you have arrived! Registration hours
are located on page 14.
Join us at our Welcome Party on Saturday, February 16 from 4:30 -
7:00 p.m. at the KW Marketplace in the Convention Center! This event
will kick off the week and offer lots of fun, entertainment, and a grand
giveaway!
Pick up your handy, clear conference-bag in the KW Marketplace. Stick
your business card in the card slot on the tote in case you misplace it!
Take plenty of pictures and tag us in them with @kellerwilliamsrealty and
#kwfr19
Keep an eye on #kwfr19 and share your thoughts or favorite quotes
from the talk. Follow us at @kwri
After
Keep up with everyone on the KWConnect Community.
Be on the lookout for Family Reunion 2020 announcements and ticket
release dates.
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LET’S GET STARTED
HOW TO CONNECT WITH KW AGENTS USING THE KELLE
QR CODE
1. Log in to Kelle.
2. Tap the Menu, , button at the bottom right of the home screen, and
tap your name to go to your profile.
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LET’S GET STARTED
3. From your profile, choose either Scan QR or Share QR
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LET’S GET STARTED
4. To see the agents whose QR codes you have scanned, tap Connections
at the top of either screen. You will see each agent’s name (tap to view
their profile), the date you connected, and the points will show you how
many agents they have connected with (one point per connection).
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GENERAL INFO
WHAT IS FAMILY REUNION?
Keller Williams Family Reunion is the real estate industry’s most powerful
training event.
At Family Reunion, Keller Williams associates gather with thousands of top
agents and leaders for four power-packed days of networking and training.
This is your opportunity to reenergize and take your business to the next level,
learn from the best in the business, attend powerful sessions, and immerse
yourself in KW culture.
How Family Reunion Came About
When Mo Anderson became CEO of Keller Williams, she set out to fashion
the company’s annual convention. Her goal was to create a fun event
that delivered superb education, while inspiring a passionate drive within
the hearts of our associates to grow their businesses. She developed the
model for a revamped event that she called Family Reunion. The concept:
to reunite our people annually, as a family; to provide world-class education
that increases productivity and profitability; to grow our company’s unique
culture at Inspirational Morning; to energize and inspire all who attend so they
leave on fire for Keller Williams. An event that began with only 300 attendees
now attracts a sold-out audience of nearly 20,000 people from around the
world. Keller Williams’ Family Reunion has become the real estate industry’s
premiere event.
RED BASH
Join Keller Williams associates for the
biggest party of the year. Break out your
best costumes and enjoy a night of music,
dancing, and fun! This will be a celebration
you don’t want to miss.
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MASTERY CLIENT PRIVILEGES
CHECK-IN
Mastery Clients should print their name badges at the Badge Printing Kiosks.
Make sure your badge prints with the Mastery “M.” If you have any changes
to your registration, please see us at the KW MAPS Mastery Concierge Desk
for assistance.
RESERVED SEATING
Mastery clients receive reserved seating in General Session up to 15 minutes
before the session starts. Be there to get your reserved seat!
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LET’S GET STARTED
GET THE APP
“KW Events ‘19 App” We have a brand-new event app for 2019 Family
Reunion! (insert download links)
REGISTER
• CONVENTION CENTER - Our main hub of badge-printing kiosks and
Customer Service is located in the exhibit hall (KW Marketplace) of the
Morial Convention Center.
• HOTELS - We will have satellite badge-printing kiosks located in the
New Orleans Hilton Riverside lobby Friday and Saturday only.
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LET’S GET STARTED
CODE OF CONDUCT
It is of utmost importance to Keller Williams Realty, Inc. (“KWRI”) that every
person attending KWRI events (“Event(s)”) has a positive and rewarding
experience. We invite all sponsors, volunteers, speakers, attendees, vendors,
staff, and others (“Participants”) to help us realize a safe, respectful, and
positive experience for everyone.
This Code of Conduct provides guidelines to Participants to ensure that all
Participants understand what behavior is expected—and what behavior will
not be tolerated—at Events. All Participants are expected to abide by this
Code of Conduct at Events, including social activities at off-site locations,
social media, etc.
We are dedicated to providing a harassment-free experience for everyone,
regardless of gender, sexual orientation, disability, age, physical appearance,
race, religion, ethnicity, nationality, or any other protected category. We do not
tolerate harassment of Participants in any form. Participants violating these
rules may be expelled from Events without a refund at KWRI’s discretion.
KWRI expects that participants will:
• Be considerate and respectful to other Participants.
• Refrain from demeaning, discriminatory, or harassing behavior, materials,
and speech.
• Speak up if they observe anything at an Event that conflicts with this
Code of Conduct.
Unacceptable behavior includes, but is not limited to:
• Intimidating, harassing, abusive, discriminatory, derogatory, or demeaning
speech, materials, or conduct.
• Violence, threats of violence, or violent language directed against another
person.
• Sexist, racist, homophobic, transphobic, or otherwise discriminatory
jokes and language.
• Personal insults, particularly those related to gender, sexual orientation,
race, religion, or disability.
• Inappropriate photography or recording.
• Any boisterous, lewd or offensive behavior or language, including but
not limited to using sexually explicit or offensive language, materials or
conduct, or any language, behavior or content that contains profanity,
obscene gestures or racial, religious or ethnic slurs.
• Failure to obey any rules or regulations of the venue.
If you are involved in or witness an incident at an Event that violates this Code
of Conduct, please contact a member Pageof15
the KWRI Event staff immediately.
GENERAL INFO
CUSTOMER SERVICE
Customer Service is located at the entrance of the KW Marketplace (Hall F)
and we are here to help with all your questions. Our mobile app specialist
will be here with us if you have any questions about the event app. Located
next to us is the KW MAPS Mastery Concierge, and a representative from the
Housing Bureau (if you have questions about your hotel room you booked in
our block).
Housing Desk hours are:
Friday, 2/15 1:00 - 5:00 p.m.
Saturday, 2/16 9:00 a.m. - 5:00 p.m.
Sunday, 2/17 9:00 a.m. - 5:00 p.m.
PARKING
There are several lots we recommend within walking distance of the
Convention Center:
• The Hilton Surface Lot at Convention Center Blvd. and Notre Dame
• The Fulton Parking Lot at Convention Center Blvd. and South Diamond St
• The System Parking Lot at Convention Center Blvd. and Calliope Street
Lakebound
• MCCNO Parking Lot F at Convention Center Blvd. and Tchoupitoulas St.
You are responsible for your parking costs, as the event does not validate
parking. Please plan accordingly or take advantage of our complimentary
shuttles.
FIRST AID
Emergency Medical Services will be on-site during event hours. For any
medical emergency, please contact any uniformed personnel or call the
MCCNO emergency line at 504-582-3040. The first aid offices are located on
the first level.
• First Aid Office #1: across from Hall B, next to shuttle drop.
• First Aid Office #2: across from Hall F, next to food court.
ACCESSIBILITY
Keller Williams strives to make the event welcoming and accessible to all
who are interested in participating. Mobility scooters can be rented from the
Convention Center (contact the Business Center in advance). Please email
your requests to [email protected] before you arrive or visit the Customer
Service Desk on-site.
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GENERAL INFO
RESERVED SEATING
Unless you purchased reserved seating for Family Reunion, all seats are first
come, first serve. It is expressly prohibited to use tape, paper, rope, or any
other object to block and reserve seats. Any seats reserved without show
management’s approval will be released by security personnel. Mastery
clients and KWW guests, look for your reserved section in General Session.
You must be in your seats 15 minutes before the session starts or they will be
released.
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GENERAL INFO
PROHIBITED ITEMS LIST:
• No weapons of any kind, including but not limited to firearms, pocket
knives, self-defense sprays, etc.
• No luggage or anything larger than a carry-on size bag. YOU ARE
STRONGLY ADVISED TO USE THE CLEAR BAGS PROVIDED BY THE
EVENT.
• No flammable items or liquids.
• No fireworks of any kind.
• No balloons, balls, Frisbees, or flying disks.
• No bicycles, skateboards, hoverboards, scooters, or any motorized
personal vehicle unless for medical use.
• No animals except for service animals assisting an individual with a
disability. “Comfort,” “therapy,” or “emotional support” animals do not
meet the definition of a service animal and will not be allowed.
• No poles, flags, sticks, or totems over 8 feet in height when assembled.
• No “caution tape” or rope.
• No drones or unmanned aerial vehicles.
• Additional items may be prohibited or removed from the venue at the
discretion of show management or law enforcement.
LUGGAGE STORAGE
For the security of our attendees, please store luggage at your hotel’s bell
desk as no luggage or large bags will be allowed into the Convention Center.
All items brought into the Convention Center are subject to search and
removal.
RIBBONS
To make networking more fun,
we have two ribbon bars located
in the Convention Center.
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GENERAL INFO
SAVING SEATS
• For safety and as a courtesy to your fellow attendees, seat-saving of any
kind is prohibited, unless authorized by show management. No papers,
signs, tape, rope, or any other items may be used to reserve and protect
seats. Any items used to save seats will be removed and discarded.
• Fifteen minutes prior to the start of a session, any seat that is unoccupied
in the Mastery or KWW reserved section must be made available for
general seating.
WI-FI
There will be complimentary Wi-Fi throughout the Convention Center for our
attendees. Please note that Wi-Fi service and coverage may vary and cannot
be guaranteed.
PROGRAM GUIDE
Keller Williams has made a move toward sustainability and there are no
printed agendas available on-site. You may print this at home or download
the official KW Events App for all information, maps, and schedules!
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GENERAL INFO
VISITOR CENTER/TOURIST INFORMATION
For information and assistance with local resources such as restaurant
reservations, airport transfers, city tours, and more, please visit the “On The
Town” booth located in the lobby area.
WELLNESS
Check out the Wellness Booth and lounge area to compete in this year’s step
challenge, or to relax and reload! We will have Wellness Ambassadors present
during booth hours to answer any questions you may have.
ANIMALS
No animals except for service animals assisting an individual with a disability.
“Comfort,” “therapy,” or “emotional support” animals do no meet the definition
of a service animal and will not be allowed.
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GENERAL INFO
SHUTTLE ROUTES
Shuttle bus service to the Morial Convention Center
Shuttle schedule may vary due to traffic and weather conditions.
Boarding location
The shuttle boarding location is at the main entrance of the following hotels:
Route 1
New Orleans Marriott Omni Royal Orleans Astor Crowne Plaza
Route 2
Renaissance, Courtyard near French
JW Marriott
Pere Marquette Quarter
Sheraton NOLA DoubleTree NOLA Loews New Orleans
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GENERAL INFO
MEALS AND REFRESHMENTS
• Attendee Lunch Information
* Family Reunion offers a complimentary attendee lunch on Sunday, February 17, and
Monday, February 18.
• Coffee Information
* Concession and coffee stands will be provided inside and around the KW Marketplace.
• Inspirational Morning Breakfast Information
* For Inspirational Morning attendees, we also offer a complimentary grab-and-go
breakfast.
Please also join us on Saturday, February 16 at the Welcome Party from 4:30
- 7:00 p.m. (drinks and concessions will be available)!
There are numerous restaurants within walking distance of the Morial
Convention Center, which are listed below.
Nearby Restaurants
Name Location
Wolfe’s in the Warehouse—
859 Convention Center Blvd.
Marriott New Orleans
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GENERAL INFO
HOTEL INFORMATION
Hotel Phone Distance to
Marriott Convention Center 504-613-2888 0.1 miles
Courtyard Convention Center 504-598-9898 0.2 miles
Embassy Suites New Orleans
504-525-1993 0.2 miles
Convention Center
Hampton Inn & Suites Convention
504-566-9990 0.2 miles
Center
Hilton Garden Inn New Orleans
504-525-0044 0.2 miles
Convention Center
Omni Riverfront 504-524-8200 0.2 miles
SpringHill Suites 504-522-3100 0.2 miles
Hilton New Orleans Riverside 504-561-0500 0.3 miles
Renaissance New Orleans Arts 504-613-2330 0.3 miles
Residence Inn New Orleans 504-522-1300 0.3 miles
Loews New Orleans 504-595-3300 0.4 miles
Double Tree New Orleans 504-581-1300 0.6 miles
JW Marriott New Orleans 504-525-6500 0.8 miles
New Orleans Marriott 504-581-1000 0.8 miles
Sheraton New Orleans 504-525-2500 0.9 miles
Astor Crowne Plaza 504-962-0500 1.0 miles
Omni Royal Orleans 504-529-5333 1.0 miles
Renaissance New Orleans Pere
504-525-1111 1.0 miles
Marquette
TICKET RESALE
With the exception of preapproved, nonprofit/charitable auctions aligned
with KW culture, KWRI does not condone the practice of reselling KW
event tickets above face value. In the event of a sellout, the last available
purchasing price prevails. If we discover that your ticket has been sold above
the purchase plus transfer fee, you will be asked not to return to said event in
the future.
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Hello!
Say hello to
happy homeowners
and more referrals.
We’re educating your clients on their home warranty coverage so
you don’t have to, with our exclusive Hello Coverage program.
Keller Williams Approved Vendor Program members are business entities independent
from Keller Williams Realty, Inc. Neither Keller Williams Realty, Inc. nor its affiliated
companies warrant 2-10 Home Buyers Warranty, their products, or their services.
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*All claims are subject to Terms & Conditions as outlined in the Contract. ©2019 Home Warranty of America, Inc.
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