Scribd
Upload
21 views4 pages

Listenin G

Is a very website

Uploaded by

abdimalikofficial005
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
21 views4 pages

Listenin G

Is a very website

Uploaded by

abdimalikofficial005
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

EDUCATION

1.1 LISTENING
Listening is the ability to accurately receive and interpret
messages in the communication process.

Listening is key to all effective communication. Without the


ability to listen effectively, messages are easily misunderstood.
As a result, communication breaks down and the sender of the
message can easily become frustrated or irritated.

If there is one communication skill you should aim to master,


then listening is it.

Listening is so important that many top employers provide listening skills


training for their employees. This is not surprising when you consider that
good listening skills can lead to better customer satisfaction, greater
productivity with fewer mistakes, and increased sharing of information
that in turn can lead to more creative and innovative work.

Listening will help you to improve your understanding of the


language and your pronunciation.
There are recordings of different situations and interactive
exercises that practise the listening skills you need to do well in
your studies, to get ahead at work and to communicate in
English in your free time.
Good listening skills also have benefits in our personal lives,
including:

A greater number of friends and social networks, improved self-


esteem and confidence, higher grades at school and in academic work,
and even better health and general well-being.
Studies have shown that, whereas speaking raises blood pressure,
attentive listening can bring it down.

Listening is Not the Same as Hearing


Hearing refers to the sounds that enter your ears. It is a physical process
that, provided you do not have any hearing problems, happens
automatically.

Listening, however, requires more than that: it requires focus and


concentrated effort, both mental and sometimes physical as well.

Listening means paying attention not only to the story, but how it is told,
the use of language and voice, and how the other person uses his or her
body. In other words, it means being aware of both verbal and non-verbal
messages. Your ability to listen effectively depends on the degree to which
you perceive and understand these messages.

Listening is not a passive process. In fact, the listener can, and should, be
at least as engaged in the process as the speaker. The phrase ‘active
listening’ is used to describe this process of being fully involved.

We Spend a lot of Time Listening


Adults spend an average of 70% of their time engaged in some sort of
communication.

Of this, research shows that an average of 45% is spent listening


compared to 30% in speaking, 16% reading and 9% writing. (Adler, R. et al.
2001). That is, by any standards, a lot of time listening. It is worthwhile,
therefore, taking a bit of extra time to ensure that you listen effectively.
The Purpose of Listening
There is no doubt that effective listening is an extremely important
life skill. Why is listening so important?

Listening serves a number of possible purposes, and the purpose of


listening will depend on the situation and the nature of the
communication.

1. To specifically focus on the messages being communicated, avoiding


distractions and preconceptions.

2. To gain a full and accurate understanding into the speakers point of


view and ideas.

3. To critically assess what is being said.


4. To observe the non-verbal signalsaccompanying what is being said to
enhance understanding.

5. To show interest, concern and concentration.

6. To encourage the speaker to communicate fully, openly and


honestly.

7. To develop an selflessness approach, putting the speaker first.

8. To arrive at a shared and agreed understanding and acceptance of


both sides views.

You might also like