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MD. Munirujjaman: Targets. Management To Improve Cu Omer Experience

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16 views

MD. Munirujjaman: Targets. Management To Improve Cu Omer Experience

Uploaded by

munirujjaman0203
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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MD.

Munirujjaman
Address: Adamdighi,Bogura
Phone: +8801782830203
Email: [email protected]

Career Objectives
To attain the confidence of the company using my expertise in the field of Automobile Engineering, with
my innovative designs and presecntations,thereby approaching a positive growth my career along with
the cherished reputation of organization.
Professional Summary
Reliable and organized “Service Advisor” about two years of experience who is efficient at
scheduling service appointments,greeting customers in a timely, friendly manner,obtaining
proper vehicle information and documenting customer’s vehicle problems accurately and
clearly on the repair order.
Work Experience
Bangladesh Honda Pvt.Ltd
Service Advisor
Duration: From 3rdJanuary 2022 to till now
Location:Dhaka-Narayangonj Link Road,Near Fatulla-Narayanganj

Service Engineer
Duration: From 1stSeptember 2020 to 31stDecember 2020
Location: trank Road Feni.
Duties/Responsibilites
> Team Management as a Team Leader.
> Greeting and escorting clients arriving at the service.
> Preparing job cards as per customer service requirements.
> Maintaining regular contact with customers.
> Collecting and analyzing customer feedback to ensure better service delivery.
> Continuous supervision of service center and service technicians engaged in service work.
> Softly handle all service related problem with lead from the fornt.
> Adapting new strategies to improve service quality,increase spare and Engine oil sales
targets.
> Playing and active role in various service campaigns and making recommendations to
management to improve customer experience.
> Daily collecting all types service ralated documents and reporting to management.

Educational Background
Vocational Teacher’s Training institute(GOVERMENT)
Bangladesh Technical Education Board
Major : Automobile
CGPA: 3.79 out of 4.00

Adamdighi I.P.J pilot High School


Secondary School Certificate (S.S.C)
Science
GPA: 4.39 Out of 5.00
Additional Skills
> Effective Listening and Oral Communication
> Time Management
> Adaptability
> Teamwork

Computer : MS Word/Excel/Powerpoint/Outlook & Google slide.


Language : Good Working Knowledge in English,Native Proficiency in Bengali.
Interests : Managing pepole,Problem Sloving,Tamwork,Presentation.

Specialization: Extensive knowledge in AUTOMOBILE ENGINEERING repairs and maintenance


techniques,also in sales and administration,believes in team work,Eager to learn innovative also
self-motived.

Core Capabilities

> Ability to meet any challenge with confidence,determination & sincerity.


> Enjoy working under pressure,in different challenging and creative situations.
> Hard working capability and retain temperament.
> Strong communication skill,good management and ability to take leadership.
> Ability to learn quickly and implement efficiently.

Training

Training Titel Organized By Training Objective


Industrial Attechment Program Bogura Motors Ltd. Manufacturing System
(Fuel Filter & Oil Filter)

Personal Details

Father’s Name : Md Anower Hossain


Mother’s Name : Mst Munni Begum
Date Of Brith : Jun 8,1999
Gender : Male
Marital Status :Single
Permanent Address : Village: Shalgram,P.O: Shalgram, P.S: Adamdighi, Dist: Bogura
Current Location :
Nationality : Bangladeshi
Religion : Islam

Signature

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