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Slack Leave Management - Case Study

A product case study of Slack with a new feature suggestion.

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raghavheda18
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0% found this document useful (0 votes)
22 views15 pages

Slack Leave Management - Case Study

A product case study of Slack with a new feature suggestion.

Uploaded by

raghavheda18
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Effortless Leave

Management:
Integrating Time-off
Requests with Slack
Raghav Heda
Problem Statement
● To address the inefficiencies and forgetfulness in the current process of applying for
and approving paid days off. In many organizations, this procedure is sporadic and
often manual, leading to delays and miscommunications.
● Employees sometimes forget to apply for leave in a timely manner, and managers
may overlook approval requests due to their infrequent nature. This can result in
operational disruptions and employee dissatisfaction.
Assumptions
➔ Frequent Usage of Slack
We assume that employees and managers in
target organizations are regular users of Slack
for their daily communication and workflow
management.

➔ Integration Compatibility
Organizations have existing systems for leave
management that can be integrated or adapted
to work with a Slack-based solution.

➔ Scalability
The solution should be scalable to
accommodate various organization sizes and
adaptable to different leave policies.
User Personas

Employee Persona Manager Persona HR Persona


Name: Alex Johnson Name: Sarah Smith Name: David Lee

Age: 28 Age: 35 Age: 40

Role: Software Engineer Role: Team Lead Role: HR Manager

Pain Points:
Pain Points: Pain Points: ● Seeks to improve employee satisfaction
● Forgets to apply for leave due to busy work ● Overlooks leave requests due to a cluttered through transparent and efficient leave
schedule. email inbox. management.
● Finds the current leave application process ● Struggles with tracking team members' leave ● Needs to ensure adherence to organizational
cumbersome and time-consuming. schedules. leave policies and legal requirements.
● Sometimes unaware of the remaining leave ● Faces difficulties in managing team workload ● Challenges in maintaining a centralized record
balance. due to last-minute leave approvals. of all employees' leave data.
● Experiences anxiety due to delayed leave ● Needs a streamlined process for approving ● Difficulty in forecasting resource availability
approval. leaves and viewing team availability. and planning for manpower due to lack of
real-time leave data.
Current workarounds
➔ Email Requests
Employees often resort to sending leave
requests via email. This can lead to requests
getting lost or overlooked in busy inboxes.

➔ Manual Tracking
Managers and HR manually track leave
requests using spreadsheets or paper-based
systems, which is time-consuming and prone to
errors.

➔ Informal Channels
Some employees informally request leaves
through direct conversations or messaging
platforms, which lacks official records and
tracking.
Current Market Solutions
for Leave Management on
Slack
Hrvey
● Chat-based leave application and
approval.
● Additional features
○ Leave balance tracking
○ Reminders
Actioner
● Workflow-based leave
application and approval.
● Additional features
○ Leave policy adherence
○ Co-worker Leave Status

Story for illustration purposes only


TimeBot
● Chat and workflow based leave
application and approval.
● Additional features
○ User friendly UI
○ Recommendations and Analytics
Gaps from Existing Solutions

➔ User Experience
Current solutions offer a basic, chat-based
interface for leave management, but there’s
➔ Reporting and Analytics
room for more intuitive and engaging user There is a gap in providing comprehensive
interactions. analytics for leave trends and team
availability.
➔ Customization and Flexibility
Most solutions lack extensive customization
➔ Opportunity for AI Integration
options for different organizational policies Incorporating AI for predictive leave
and leave types. management and optimal scheduling is
largely unexplored.
➔ Integration with HRMS
Current tools have limited integration
capabilities with broader HR systems,
affecting data synchronization and reporting.
MVP Scope

1. Basic Leave Management 2. Enhanced User Experience 3. Customization and Flexibility


Functionalities
Intuitive User Interface: Design a Policy Customization: The application
Leave Application: Employees can user-friendly and easy-to-navigate will allow for customization according
apply for leave directly within Slack interface within Slack for both to different organizational leave
using an interactive interface or simple employees and managers handling policies, such as varying leave types
commands. leave requests. and balance rules.

Leave Approval: Managers have the


ability to approve or reject leave
requests promptly within Slack.

4. Notification and Reminder 5. Integration with HR Systems


System Data Synchronization: Seamless
integration with existing HR systems
Customizable Reminders: Automated
for accurate leave balance updates
reminders for both employees and
and record-keeping.
managers about pending leave
applications and approvals, helping to
ensure timely actions.
Employee User Flow
Start Interactive Form
Employee accesses the Employee fills in the leave
Slack application: details (type, dates, reason)
Opens ‘Leave chat’

Start Apply Input Details Submit

Trigger Action End


Type the 'Apply for Leave' in Submits the leave
the chat request L+ 1 Manager
and tags people needed
to be informed
Manager User Flow
Leave Application Team & workload
Manager receives a leave Considers the request - may
request notification in check team's leave schedule
Slack or workload.

Notification Review Decision Action

Details End
Approves or rejects the
Clicks on the notification to
leave with an option to
view the leave application
add comments.
details.
Launch Email Template
Dear employees,

We are excited to announce the launch of Effortless Leave Management: Integrating Time-off Requests with Slack! Our new Slack application is
designed to transform the way you manage your leave requests and approvals.

Why You'll Love It:


● Simplicity at Its Best: Apply for and approve leaves right within Slack.
● Customizable to Your Needs: Adapts to your organization's specific leave policies.
● Stay Informed: Automatic reminders and notifications keep you updated.
● Seamless Integration: Works hand-in-hand with your existing HR systems.

Get Started in Seconds:


● Add the application to your Slack workspace.
● Follow the easy setup guide.
● Start managing leaves more efficiently than ever!

We believe that managing leaves shouldn't be a hassle. With our new application, it won't be. Say goodbye to cumbersome processes and hello to
simplicity and efficiency.

Your Feedback Matters:


As an early adopter, your insights are invaluable. Please let us know your thoughts and how we can make your experience even better.
Thank you for choosing to streamline your leave management with us. Welcome to a new era of simplicity!

Best regards,
Fyle
FAQs
1. How do I apply for leave using the Slack application?
To apply for leave, simply access our application within Slack, choose the 'Apply for Leave' option, and fill in the
necessary details such as leave type, dates, and reason. The process is intuitive and guided by an interactive chatbot.

2. As a manager, how will I receive and manage leave requests?


You'll receive notifications for leave requests directly in Slack. You can review these requests and approve or reject
them with a click. The application also allows you to view all pending requests and manage them efficiently from one
place.

3. Can this application adapt to our company's specific leave policies?


Absolutely! Our application is designed to be flexible and customizable to fit various leave policies. You can set up
different leave types, balance rules, and other policy details to align with your company's specific needs.

4. How does this application integrate with our existing HR systems?


Our application is built to seamlessly integrate with your existing HR systems. This integration allows for real-time
synchronization of leave balances and records, ensuring data accuracy and consistency across platforms.

5. How does the application handle changes or cancellations of leave requests?


Our application makes it easy to modify or cancel your leave requests. If you need to change or cancel a leave request
after submitting it, you can do so directly through the application in Slack. The system will automatically notify your
manager of the change for re-approval, and ensure that all records are updated accordingly. This feature ensures
flexibility and convenience for both employees and managers in handling dynamic schedules and plans.

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