CRP Quick User Guide Cisco Confidential

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Cisco Returns Program

Quick User Guide

About the Cisco Returns Program

The Cisco Returns Program (CRP) tool is or credit returns. It is only to be used for
to be used as part of Cisco’s Takeback the return of end of use Cisco products.
and Reuse Program.

The CRP portal is to be utilised when

Useful Resources
the stakeholder (Customer, Distributor,
Internal Cisco User) has Cisco products
• Cisco Returns Program (CRP) Tool – CISCO
they no longer have use for.
Returns Program Tool
The stakeholder can engage Cisco
• Customer Return Packaging Guidelines for
to have their goods picked up free of
Service and Product RMAs
charge and disposed of in the most
efficient and sustainable method • FAQs
possible.
• Contact: ciscoproductreturns@external.
This program does not support warranty cisco.com

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CRP Quick User Guide Cisco Confidential

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Booking an RMA and

Arranging Pick-up in CRP
Step By Step Summary
5. Add Products – through a serial number, 9. Select type of request – Require Pickup
part ID number or keyword. The option for Bulk
CRP tool - CISCO Returns Program Tool 10. Fill in pickup location and special
Upload using Serial Number or Product ID (part
instructions
Used when end of use Cisco products are to be ID) are available. A template is available for
returned to Cisco download. 11. Fill in the Requestor and Pickup contact
information
1. Log into the Cisco CRP Tool 6. Review request and add company name,
original sales order, customer PO and request 12. Select RMA and ensure line items being
2. Select your Type of Request - Request Return
name. returned are selected
3. Select Return Reason - No Cost End-of-Use
Only company name is a mandatory field. 13. Select the packaging configuration
Takeback
7. Request RMA or Save Request. Terms and 14. Ensure weight and dimensions match RMA
Selecting other options will direct you to
Conditions will appear if you proceed and (Select Special Equipment if needed)
that particular service.
request an RMA
15. Select Carrier and Date and Time you would
4. Answer the questions - Are your products
RMA number will be generated upon like RMA collected
physically damaged? & Can your products be
submission
turned on? 16. Select the Acknowledgment Box and submit,
8. When you have an RMA and want to arrange e-mail notifications section is Optional
Based on your answers, you will either
a pick-up: select Arrange Pick-up and enter
be redirected to use the Customer Recycling 17. Success screen, click Finish (Page where
your RMA. Shipping Terms and Conditions
Solutions or given the option to choose a pickup you include email/s to be sent a copy of the
appear along with packaging guidelines.
country. label and download/print the labels).

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CRP Quick User Guide Cisco Confidential
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Log in to the CRP Tool

https://www.cisco-global-returns.com/crp/gct/ad

• Log into the CRP tool with

your Cisco account email and
password.

• If you do not have an account,

click on the link at the bottom
of the screen to create one.

Please confirm the notification

straight after Sign In Page.

© 2023
© 2021Cisco
Cisco and/or
and/or its affiliates.
its affiliates. All reserved.
All rights rights reserved. Cisco Confidential
CRP Quick User Guide Cisco Confidential
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Select your Type of

Request – Request Return

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CRP Quick User Guide Cisco Confidential
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Select Return Reason – No-Cost

End of Use Takeback

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CRP Quick User Guide Cisco Confidential
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Answer the questions - Are your products physically dam-

aged? and Can your products be turned on? Based on your
answers you will either be redirected to use the Customer
Recycling Solutions or given the option to choose a Pickup

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CRP Quick User Guide Cisco Confidential
Document type Confidentiality

Add Products – through a serial number, part ID num-

ber or keyword. The option for Bulk Upload using Serial
Number or Product ID (part ID) are available. A template
is available for download.

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CRP Quick User Guide Cisco Confidential
Document type Confidentiality

Review Request and add Company Name, Original

Sales Order, Customer PO and Request Name. Only
Company name is a mandatory field.

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CRP Quick User Guide Cisco Confidential
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Request RMA or Save Request.

Terms and Conditions will appear if
you proceed and request an RMA

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CRP Quick User Guide Cisco Confidential
Document type Confidentiality

Success screen and additional

details

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CRP Quick User Guide Cisco Confidential
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When you have an RMA and want to arrange

a pick-up

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CRP Quick User Guide Cisco Confidential
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Select Arrange Pick-up and enter your RMA. Shipping Terms

and Conditions appear. You will not be allowed to proceed
unless you scroll to the bottom of the text and click on Agree
and Continue

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CRP Quick User Guide Cisco Confidential
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Fill in Pick-up Location and Special Instructions

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CRP Quick User Guide Cisco Confidential
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Select RMA and ensure line items being

returned are selected

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CRP Quick User Guide Cisco Confidential
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Select the packaging Configuration - you have the option to

return all units in one package, return each unit in its own sep-
arate package or take advantage of a special configuration

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Ensure the weight and dimension match the

weight and dimensions of the packages (select
Special Equipment if needed)

If special equipment is required to collect

larger items, please ensure this is shown in
the Special Equipment check box

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CRP Quick User Guide Cisco Confidential
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Select carrier, date and time you would like the

RMA collected

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Summary screen, overviewing all details added until this

moment. Select the Acknowledgement box and submit
(email notifications section is optional)

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CRP Quick User Guide Cisco Confidential
Document type Confidentiality

Success screen :click Finish (Page where you include

email/s to be sent a copy of the label and download/print
the labels)

© 2023 Cisco and/or its affiliates. All rights reserved.