TM

Service Manual
for the turbochef bullet TM
rapid cook oven

CAUTION: Read the instructions before using the machine.

©2015-2017 TurboChef Technologies, Inc.

 For further information, call
800.90TURBO
or
+1 214.379.6000

The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory cooking
results and years of trouble-free service.

Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.

Please carefully read this manual and retain it for future reference.
Table of Contents
Important Safety Instructions
General Safety Information i
Reducing Fire Risk i
Grounding Instructions ii
Power Cord Replacement or Removal ii
Precautions to be Observed Before and During Servicing to Avoid Possible Exposure to
Excessive Microwave Energy ii
RF Interference Considerations iii
Protective Earth (Ground) Symbol iii
Equipotential Bonding Symbol iii

Specifications and Installation

Theory of Operation 1
New Features 1
Dimensions 1
Certifications 2
Oven Construction 2
Electrical Specifications 2
Installation 2
Unpacking Instructions 2
Installation Warnings - Read Before Lifting Oven 2
Installing the Oven 3
Installation Near Open Heat Source 3
Oven Restraint Kit 4
ChefComm Pro® 4
Date and Time Prompt 4
Voltage Selection 4
Ventilation 4

Cleaning
Daily Maintenance 5-6
Quarterly Maintenance 7

Oven Controls and Cooking

Oven Controls 9
Menu Cook Mode 10
Manual Cook Mode 13

Continued on next page...

Info Mode
Information Screen 15
Serial Number 15
Menu Version 15
Sage Firmware Version 15
Phoenix Firmware Version 15
Service Number 15
Voltage - View Incoming 15
Tutorials 15
Counters Screen 15
Cook Counter 15
Total Cook Time 15
Magnetron Time 15
Total Time (oven on) 15
Fault Log 15
Power Cycles 15
Options Screen 15
Editing yes/no 15
Cook More yes/no 15
Load Menu yes/no 15
Light Ring yes/no 16
VAC yes/no 16
Demo Mode yes/no 16
Manual Cooking yes/no 16
Diagnostic Mode yes/no 16
F2 Bypass yes/no 16
Cooking Stone yes/no 16
Settings Screen 16
Temperature f/c 16
Language 17
WiFi Network 17
Sound Volume 18
Set Date 18
Set Time 18
Auto On yes/no 18
Auto Off yes/no 18
Service Screen 18
Fault Log 19
Counters and Timers 19
 Test Mode 19
Magnetron Test 19
Top Heater Test 20
Bottom Heater Test 20
Control Blower Speed 20
Manufacturing (Mfg) Screen 20
Oven Model 20
Serial Number 20
Load Menu from USB 21
Save Menu to USB 21
Firmware Update 22

Edit Mode
Edit Set Temperature 23
Edit Bottom Temperature Offset 23
Access Edit Items Screen 24
Name a Group 24
Delete a Group 25
Move a Group 25
Item Editing Options 26
Edit Settings 27
Name Item 29
Add from Cookbook 29
Change Group 30
Move Item 30
Delete Item 31

Oven Systems
Impingement System 33
Blower Motor 33
Blower Motor Speed Controller (BMSC) 33
Heater - Top 33
Heater - Bottom 33
High Limit Thermostat 33
Jetplate - Bottom 33
RTD - Top and Bottom 33
Solid State Relay - K4/K5 Heaters 33
Troubleshooting 33

Continued on next page...

Oven Door 34
Removing/Reinstalling the Oven Door 34
Adjusting the Oven Door 34
Interlock Switches 35
Relay - K3 Monitor 35
Adjusting the Primary, Secondary, and Monitor Switches 35
Measuring RF Leakage for Microwave Safety 36
Troubleshooting 36
Microwave System 37
Capacitors 37
Testing a Capacitor 37
Filament Transformers 37
Wiring the Filament Transformers 37
High-Voltage Transformers 38
Wiring the High-Voltage Transformers 38
Testing a Filament or High-Voltage Transformer 38
High-Voltage Diodes 38
Testing a High-Voltage Diode 39
Magnetrons 39
Magnetron Cooling Fans 39
Magnetron Thermostats 40
Testing a Magnetron for an Open/Shorted Filament 40
Relay - K1 Filament 40
Relay - K2 Anode 40
Relay - K7 Cooling Fans 40
Waveguides 40
Troubleshooting 40
Control System 41
Control Board (SAGE) 41
Display and UI Control Board (Phoenix) 41
LED Light Ring 41
Micro SD 41
Speaker 41
USB Port 41
WiFi Module 41
Troubleshooting 41
Power Components 42
Electrical Compartment Cooling Fan 42
Electrical Compartment Thermostat 42
Electrical Compartment Thermocouple 42
EMI Filter 42
Fuses 42
Power Supply 42
Relay - K6 Voltage 42
Relay - K7 All Cooling Fans 42
Voltage Sensor 43
Wire Harnesses 43
Troubleshooting 43
Filtering System 43
Catalytic Converter 43
Air Filter 43
Vent Catalyst 43
Troubleshooting 43

Troubleshooting
Overview of Troubleshooting 45
Fault Code Descriptions 45
F1 Blower Running Status Bad 47
F2 Cook Temperature Low 48
F3 Magnetron Current Low 49
F4 Door Monitor Defective 50
F5 Magnetron Over Temperature 50
F6 Electrical Compartment Temperature High 51
F7 RTD Open 51
F8 Heat Low 52
F9 Cook Cavity Temperature High 52
F10 Communication Failure 53
F12 Firmware Reboot 53
“Door Open” Message when Door is Closed 54
No Display (Screen is Blank) 55
Touch Screen is Locked Up or Unresponsive 56
Oven Keeps Cooling Down, will not Warm Up 57
Menu will not Load - USB 58
Firmware will not Update 59
Food Not Cooking Properly 60
Steam Present During or After Cooking 61
Speaker not Beeping 61

Continued on next page...

Oven Schematic and Wire Harnesses
Relay Schematic 63
Control Board and Display Pinouts 63
Oven Schematic 64
Wire Harness: Heater 65
Wire Harness: Cooling Fans 65
Wire Harness: HV Microwave Circuits 1 and 2 66
Wire Harness: Low Voltage 66
Wire Harness: Main Line Voltage 67-68

Encore 2 Appendix - Replacing Oven Components

Replacing Oven Components A-1
Oven Exterior A-2
Impingement System A-4
Microwave System A-6
Oven Door and Related Parts A-8
Control System A-10
Power Components A-12 – A-15
 i

IMPORTANT SAFETY INSTRUCTIONS

WARNING: When operating this oven, strictly adhere to the following safety precautions to
reduce the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or
possible exposure to excessive microwave energy.

GENERAL SAFETY INFORMATION

a Read all instructions before using this appliance.
a Read and follow the specific “Precautions to be Observed Before and During Servicing to Avoid Possible
Exposure to Excessive Microwave Energy” found on page ii.
a This appliance must be grounded. Connect only to a properly grounded outlet. See “Grounding
Instructions” on page ii.
a Install or locate this appliance only in accordance with the provided installation instructions.
a This appliance should be serviced by qualified service personnel only. Contact the nearest authorized
service facility for examination, repair, or adjustment.
a Keep the cord away from heated surfaces.
a Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without
appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave
oven is not always present. this could result in very hot liquid suddenly boiling over when
the container is disturbed or a utensil is inserted into the liquid.
a warning: The contents of feeding bottles and baby food jars must be stirred or shaken and the
temperature checked before consumption, in order to avoid burns (IEC 60335-2-90).
a Use this appliance only for its intended uses as described in this manual.
a Only use utensils that are suitable for use in microwave ovens (IEC 60335-2-90).
X do not use corrosive chemicals or vapors in this appliance; it is not designed for industrial/laboratory use.
X warning: do not heat liquids or other foods in sealed containers (e.g., jars, whole eggs, etc.) since
they are liable to explode.
X do not allow children to use this appliance.
X do not operate this appliance if it has a damaged cord or plug, is not working properly, or has been
damaged or dropped. See “Power Cord Replacement or Removal” found on page ii.
X do not cover or block any openings on this appliance.
X do not store this appliance outdoors.
X do not use this product near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).
X do not immerse the cord or plug in water.
X do not let the cord hang over the edge of a table or counter.
X do not use a water jet for cleaning. See pages 5-7 in this manual for proper cleaning procedures.
X do not use this product without the bottom jetplate installed. The oven will not cook properly and
damage to the oven may occur.
X This appliance is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
X WARNING: Due to the nature of the appliance, the floors around it may be slippery.

REDUCING FIRE RISK

safety instructions

a Remove wire twist-ties from paper or plastic bags used to facilitate cooking in the oven.
a If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the
power cord or shut off power at the fuse or circuit breaker panel.
a If smoke is observed, switch off or unplug the oven. Keep the door closed to stifle any flames.
X do not use the cook cavity for storage purposes.
X do not overcook food. Carefully attend to the oven if paper, plastic, or other combustible materials are
placed inside the oven to facilitate cooking.
X do not leave paper products, cooking utensils, or food in the cavity when the oven is not in use.

SAVE THESE INSTRUCTIONS

ii safety instructions

GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has
a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and
grounded. Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding
instructions or if in doubt as to whether the appliance is properly grounded.
X do not use an extension cord. If the power cord is too short, have a qualified electrician or
serviceman install an outlet near the appliance.

WARNING: Improper grounding can result in risk of electric shock.

POWER CORD REPLACEMENT OR REMOVAL

If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.

WARNING: If the oven is unplugged during service or maintenance, the user must be able to access and
see the plug at all times to ensure that the oven remains unplugged. The plug must remain near the oven
and cannot be placed behind another appliance or in another room.

PRECAUTIONS TO BE OBSERVED BEFORE

AND DURING SERVICING TO AVOID POSSIBLE
EXPOSURE TO EXCESSIVE MICROWAVE ENERGY
(a) Do not operate or allow the oven to be operated with the door open.
(b) Make the following safety checks on all ovens to be serviced before activating the magnetron or other
microwave source, and make repairs as necessary: (1) interlock operation, (2) proper door closing,
(3) seal and sealing surfaces (arcing, wear, and other damage), (4) damage to or loosening of hinges and
latches, (5) evidence of dropping or abuse.
(c) Before turning on microwave power for any service test or inspection within the microwave
generating compartments, check the magnetron, wave guide or transmission line, and cavity for
proper alignment, integrity, and connections.
(d) Any defective or misadjusted components in the interlock, monitor, door seal, and microwave
generation and transmission systems shall be repaired, replaced, or adjusted by procedures described
in this manual before the oven is released to the owner.
(e) A microwave leakage check to verify compliance with the Federal Performance Standard should be
performed on each oven prior to release to the owner. Refer to page 36 for leakage test procedures.

SAVE THESE INSTRUCTIONS

 iii

RF INTERFERENCE CONSIDERATIONS
This oven generates radio frequency signals. This device has been tested and was determined to be in compli-
ance with applicable portions of FCC part 18 requirements and to the protection requirements of Council
Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic
compatibility at the time of manufacture. However, some equipment with sensitivity to signals below these
limits may experience interference.

If your equipment experiences interference:

a Increase the physical separation between this oven and the sensitive equipment.
a If the sensitive device can be grounded, do so following accepted grounding practices.
a If battery-powered microphones are being affected, ensure that the batteries are fully charged.
a Keep sensitive equipment on separate electrical circuits if possible.
a Route intercom wires, microphone wires, speaker cables, etc. away from the oven.

PROTECTIVE EARTH (GROUND) SYMBOL

This symbol identifies the terminal which is intended for connecting an external conductor for
protection against electric shock in case of a fault, or the terminal of a protective earth (ground)
electrode.

EQUIPOTENTIAL BONDING SYMBOL

This symbol identifies the terminals which, when connected together, bring the various parts of an
equipment or of a system to the same potential, not necesarily being the earth (ground) potential,
e.g. for local bonding.

safety instructions

SAVE THESE INSTRUCTIONS

iv safety instructions

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Specifications and
Installation
 1

29.98” (761 mm)

21.17” (538 mm)

19”
(483 mm)

4” (102 mm)
23.16” (588 mm)

Figure 1: Bullet Oven Dimensions

Theory of Operation Dimensions

The TurboChef Bullet oven uses radiant heat in com- Oven Dimensions
bination with high-speed air impingement and side- Height - Single Oven
launched microwave to cook food rapidly without com- with legs: 23” (584 mm)
promising quality. Performance and menu versatility are without legs: 19” (483 mm)
maximized due to flexible top and bottom temperature Height - Stacked Ovens
settings and the ability to set the amount of microwave lower oven with legs: 42” (1067 mm)
and air in different phases of each recipe. lower oven without legs: 38” (965 mm)
Width: 21.17” (538 mm)
This manual includes instructions for installing, clean- Depth
ing, and operating the oven. If you have questions that footprint: 27.51” (699 mm)
are not addressed in this manual, contact Customer door closed: 29.98” (761 mm)
Support at 800.90TURBO (USA) or +1 214.379.6000 door open: 36.47” (926 mm)
(International), or an Authorized Distributor. Weight: 185 lb. (84 kg)

Features Cook Cavity Dimensions

specifications and installation

- Capacitive touch screen with industrial-grade Height: 6.0” (152 mm)
tempered glass cover Width: 15.5” (394 mm)
- Professional manual mode for on-the-fly cooking Depth: 14.5” (368 mm)
- Add from cookbook option that allows a user to Volume: 0.78 ft (22.1 liters)
3

access and save TurboChef cookbook recipes

- Up to 10 selectable languages Clearances
- Integrated tutorials for daily operation
and maintenance Top: 5” (127 mm)
- Enhanced data logging for troubleshooting Sides: 2” (51 mm)
assistance and learning which products are
being cooked and when
- New menu editing tools and USB
- WiFi ready for the connected kitchen, app portal
access via computer/tablet/smart phone to data and
diagnostics
2 specifications and installation

Certifications Installation
cULus, UL EPH, TÜV, CE, FDA Install or locate this appliance only in accordance
with the instructions below.

Unpacking Instructions
1. Remove the oven from its packaging.
2. Before throwing the packaging away, check it
Oven Construction thoroughly for accessories and literature.
Exterior NOTE: Keeping the packaging is recommended in
- Stainless steel front, top, and sides case the oven may be shipped to another location.
- Stainless steel removable grease collection pan 3. Check the cook cavity thoroughly for
- Cool-to-touch exterior; all surfaces below packaging, accessories, and literature.
135°F (57°C)
- Ergonomic door handle 4. Discard any packaging in the cook cavity.
- 7-inch capacitive touch screen with tempered
glass cover Installation Warnings - Read Before Lifting Oven

Interior WARNING: The oven weighs approximately

- 201 stainless steel 185 lb. (84 kg). Never lift with fewer than
- Fully welded and insulated cook chamber two people.
- Removable rack and lower jetplate for cleaning
WARNING: Never lift the oven by the door
handle. Doing so will cause the door to mis-
Electrical Specifications align, resulting in a non-warranty service call.

TurboChef recommends a Type D circuit breaker WARNING: The oven must be properly
for all installations outside the United States. placed on a food station at all times.
TurboChef will not recognize a fallen oven as
Single Phase (6200 watts) a warrantable claim and is not liable for any
injuries that may result.
US/Canada: 208/240 VAC*, 60 Hz, 30 A
Europe/Asia (UK): 230 VAC, 50 Hz, 30 A WARNING: This oven is not intended for
Brazil (BK): 220 VAC, 60 Hz, 30 A built-in installation (i.e., installing the oven in
Latin America (LA): 220 VAC, 60 Hz, 30 A any structure that surrounds the oven by five
Japan (JK): 200 VAC, 50 or 60 Hz, 30 A or more sides). Be sure to provide a minimum
of 2” (51 mm) clearance for all sides and 5”
(127 mm) clearance for the top.
Multiphase (6200 watts)
Europe/Asia Wye (EW): 400 VAC, 50 Hz, 16 A WARNING: This oven is not intended to be
Europe/Asia Delta (ED): 230 VAC, 50 Hz, 30 A stacked without appropriate hardware.
Japan Delta (JD): 200 VAC, 50 or 60 Hz, 30 A Contact TurboChef for details.
Korea/Middle East Wye (KW): 400 VAC, 60 Hz, 16 A
Korea/Middle East Delta (SD): 230 VAC, 60 Hz, 30 A WARNING: Never stack ovens more than
two high.
* US/Canada models include a voltage sensor
that detects 208 or 240 VAC, but does not
compensate for lack-of or over-voltage installations.
 3

Installing the Oven 7. Ensure the oven rack is properly installed to

each oven (attached to the bottom jetplate).
1. Prepare a surface capable of supporting
190 lb. (86 kg) or 380 lb. (172 kg) if stacking. 8. Plug in the oven.
The surface must be at least 24” (610 mm) deep.
NOTE: The oven is primarily serviced through
2. If installing onto an oven cart:
its sides and top. Shelving installed directly over the
a. Ensure the oven cart casters are locked.
unit may delay servicing. The owner will be respon-
b. Ensure the oven legs are removed.
sible for paying service costs for additional time spent
c. Drilling additional holes in the counter
accessing the oven.
surface/cart for stability is required if the
existing holes in the cart/surface do not
Installation Near Open Heat Source
align with the leg holes of the oven. For
details, contact customer support at When placing a TurboChef oven near an open heat
800-90TURBO or +1 214-379-6000. source (see illustration below), strictly adhere to the
3. Position one or more persons at the front and following:
back of the oven. - If the oven is being placed near a grill or stove,
4. Place hands under the oven and lift. a divider must exist between the oven and the
5. Place the oven on the prepared surface, open heat source, with a minimum of 6” (152
ensuring no edges are hanging off the sides. mm) between the oven and the divider.
6. If stacking two ovens: - If the oven is being placed near a fryer, a
a. See page 1 for dimensions. divider must exist between the oven and fryer,
b. Install the stacking bracket (part number with a minimum of 12” (305 mm) between
ENC-3001) to the lower oven. the oven and the divider.
c. Place the upper oven on top of the lower - The height of the divider must be greater than
oven. or equal to the height of the oven (see page 1).
d. Secure the bracket to the top oven. - Verify the oven location has a minimum 5”
(127 mm) clearance on top and a minimum 2”
(51 mm) clearance on each side.

Counter Top / Table

Partition
Height Equal to Partition

specifications and installation

Oven Height INLET AIR Height Equal to
Oven Height

E E
X
H
Oven X
H
Grill A A
U U
S S Deep Fryer
T T

6” 12”
(152 mm) (305 mm)
Minimum Minimum

Figure 2: Installation Near Open Heat Source

4 specifications and installation

Oven Restraint Kit Voltage Selection

Part Number: TC3-0242 For North America oven models, the oven will
detect 208 or 240 incoming voltage.
WARNING: The Oven Restraint Kit
will not prevent the oven from falling If incoming voltage for the store is different than
off a countertop if the oven is pulled off or the factory-preset voltage, the operator will be
allowed to slide off the edge. Installation required to select either 208 or 240. The correct
instructions are included with the kit. voltage will be selectable on the screen, identifying
which option to touch (see below).
ChefComm Pro
Part Number: CON-7006

ChefComm Pro® lets you easily create menu

settings on a computer and upload them to
an oven via USB. For more information, call
TurboChef Customer Support at 800.90TURBO
or +1 214.379.6000.
Figure 3: Selecting Voltage

Date and Time Prompt

The oven maintains a data log that contains Ventilation
valuable information about the operation of the The TurboChef Bullet oven has been approved by
oven, including faults, items cooked, and other Underwriter’s Laboratory for ventless operation
events. An accurate date and time are important (UL KNLZ listing) for all food items except for
for the data log. If the oven loses the date and foods classified as “fatty raw proteins.” Such foods
time as a result of prolonged disconnection from include bone-in, skin-on chicken, raw hamburger
power, a prompt will alert the operator to set the meat, raw bacon, raw sausage, steaks, etc. If
date and time. The prompt will only occur once. cooking these types of foods, consult local HVAC
If bypassed, the operator must update the date and codes and authorities to ensure compliance with
time from the Info Mode Settings screen (see page ventilation requirements.
17 for details).
To ensure continued compliance with all health,
building, and fire codes, you are required to
maintain clean and sanitary conditions around
your oven at all times.

NOTE: In no event shall the manufacturer assume

any liability for damages or injuries resulting from
installations which are not in compliance with the
instructions and codes previously listed. Failure to
comply with these instructions could result in the
issuance of a temporary cease and desist order from
the local health department until the environment
concerns are addressed.
Daily and Quarterly
Maintenance
 5

Daily Maintenance Supplies and Equipment

Follow the steps below when cleaning your oven. Use TurboChef® Oven Cleaner (Product Number: 103180),
only TurboChef®-approved cleaning chemicals. Failure to TurboChef ® Oven Guard (Product Number: 103181), Kay
adhere to these procedures or the use of any other cleaning ClickSan® sanitizer, nylon scrub pad, clean damp and dry
products may damage critical oven components, resulting towels, disposable gloves, protective eyewear, dust
in a non-warranty service call. mask (optional)

Step 1: Cool the Oven

! WARNING: The oven operates at approximately 500°F (260°C) and may cause
injury if not allowed to cool properly.
• Turn off the oven by touching the Off icon.
• Slightly open the oven door.
• Cooling takes approximately 30 minutes.
Step 1
DO NOT proceed to Step 2 until the oven displays “ready to clean.”
Step 2: Clean the Baking Stone
• Remove the baking stone and GENTLY dry-scrub with a nylon scrub pad to
remove food particles.
! WARNING: Scrubbing too vigorously can cause the baking stone to crack and break.
DO NOT immerse the baking stone in water. If it is immersed by accident, allow it time to
Step 2 thoroughly air-dry before using; otherwise it may crack.

Step 3: Clean the Wire Rack

• The wire rack is held in place by tabs that are positioned underneath either side of the jetplate.
• Lift the rear of the wire rack.
• Pull the wire rack forward until the tabs are free.
• Wash, rinse, sanitize, and dry the wire rack.
Tab Location
Step 3 Step 4: Clean the Jetplate
• Lift the front of the jetplate.
• Pull the jetplate forward and remove it from the oven.
! CAUTION: Handle the jetplate with care to avoid chipping the porcelain coating.
• Wash, rinse, sanitize, and dry the jetplate.
DO NOT clean the jetplate with a wire brush.

Step 4 Step 5: Clean the Cavity Filter (if present)

The filter must remain in place during oven operation, and it must be cleaned regularly or
replaced if damaged.
• Remove the cavity filter from the back cavity wall by lifting the tab and pulling the
filter towards you.
• Rinse the filter with hot water.
• Allow the filter to dry completely.
Step 5 DO NOT scrub or pull apart the mesh in the filter frame.
cleaning

Step 6: Clean the Air Filter

The filter must remain in place during oven operation, and it must be cleaned
regularly or replaced if damaged.
• Remove the air filter from the back of the oven.
• Rinse the air filter with hot water.
• Allow the air filter to dry completely.
Step 6
6 cleaning

Step 7: Remove Large Food Particles

• The heating element can be lifted for cleaning underneath.
DO NOT attempt to clean the heating element.
• Use a food vacuum or damp towel to remove large
particles from the oven cavity.
Step 7 Step 8: Clean the Oven Cavity
DO NOT spray TurboChef ® Oven Cleaner into the holes in the oven cavity.
• Apply Oven Cleaner to a towel or nylon scrub pad and clean the top, sides, and
bottom of the cavity.
A
DO NOT apply excessive pressure to the waveguide covers (A), located on
each side of the cavity.
• For stubborn stains, sparingly spray Oven Cleaner on the stain.
Step 8
• Allow the Oven Cleaner to penetrate the stain for five minutes, then wipe clean.
DO NOT use a hose or water jet for cleaning.

Step 9: Wipe Down the Oven Cavity

• Wipe down the oven cavity with a damp towel.
• Dry the oven cavity with a dry towel.

Step 9 Step 10: Clean and Dry the Oven Door

• Clean the oven door with Oven Cleaner and a nylon scrub pad.
• Wipe the oven door with a damp towel.
• Dry the oven door with a dry towel.

Step 11: Apply TurboChef ® Oven Guard

• Spray TurboChef ® Oven Guard onto a dry towel.
• Wipe the cavity walls and the inside of the oven door.
Step 10
DO NOT spray Oven Guard into the oven or apply to the heating element.

Step 12: Reinstall Components

• Reinstall the cavity filter (if present). Be sure to align the top-left post on the
back of the filter with the top-left hole on the back cavity wall. This will ensure the
other posts on the back of the filter fit into the wall.
• Reinstall the jetplate, wire rack, and baking stone.
Step 11
DO NOT operate the oven without the bottom jetplate installed. Doing so may
damage the oven.
• Close the oven door.
• Reinstall the filter, or replace it with a new one if the mesh is deteriorated,
has large openings, or has started to dislodge from the frame.

Step 13: Clean the Oven Exterior

Step 12 • Wipe the oven exterior with a damp towel.
• Remove the panel beneath the door, remove any large food particles from the panel,
and wipe it with a damp towel.
• Reinstall the panel beneath the door.
DO NOT spray chemicals into any openings, such as the louvers on the side
panels or the rear vent catalyst housing.
• The oven is ready to turn on.
Step 13
 7

Quarterly Maintenance Supplies and Equipment

To ensure optimal oven performance, complete the Required: Phillips screwdriver, clean towels, rubber gloves
following cleaning steps once per quarter or more for handling catalytic converter. Recommended: dust
frequently as required. mask, vacuum, bristle or paint brush

1. Complete the daily cleaning 6. The catalytic converter is accordion

instructions (pages 5-6). style and will pop out when the cover
is removed. Remove the cover slowly
CAUTION: Make sure
to keep the catalytic converter in place.
the oven is off before
proceeding. CAUTION: DO NOT attempt to
clean the catalytic converter or spray
chemicals in this area.

2. Remove the air filter. 7. Clean the housing:

- Hold the catalytic converter in place
with one hand.
- Using a clean towel, wipe out any
debris that has accumulated beneath
the catalytic converter.
- Clean the outer cover and make
sure the vent holes are not blocked.

3. Clean the cooling fans and 8. Reattach the outer cover, making sure
finger guards. the vent holes are at the bottom.
NOTE: A bristle or paint CAUTION: Installing the outer
brush and vacuum are cover upside down could result in
recommended for collecting excessive grease buildup and/or hot
the debris. steam present when the oven door is
opened.

4. Clean the louvers on both 9. Wipe down the back panel with a
side panels. clean, damp towel.
NOTE: A bristle or paint
brush and vacuum are
recommended for collecting
the debris.

5. Using a Phillips screwdriver, 10. Reinstall the air filter. The oven is
cleaning

remove the screws from the ready to turn on.

rear vent catalyst housing.
Support the cover with your
hand.
8 cleaning

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Oven Controls and Cooking
 9

6
7
8
9

10

1 3 2 5

Figure 4: Oven Controls

NOTE: Display options vary depending on which features are enabled.

Oven Controls 6. Groups/Items (1-8 and 9-16)

The oven contains 16 food groups divided
1. Menu Icon/Temperature Icon into 2 groups of 8. Each food group contains
Touch to turn the oven on and cook in menu 16 items divided into 2 groups of 8.
cook mode (page 10).
7. Group Name
NOTE: If Manual Mode is disabled, a
temperature icon will be shown instead of the 8. Set Temperature Toggle
menu icon. The set temperature toggle will only be
displayed when operating with two different
2. Manual Icon set temperatures. Touch the toggle to view
Touch to turn the oven on and cook in groups from the other set temperature.
manual cook mode (page 13). The Manual
icon is only present if enabled (page 16). 9. Menu/Manual Toggle
The Menu/Manual toggle will only be
3. “i” Icon displayed when manual cooking is enabled
Touch to access Info Mode (page 15). The “i” and will allow you to switch between menu
icon is only displayed when the oven is off,
oven controls and cooking
mode (page 10) and manual mode (page 13).
warming up, cooling down, or in edit mode.
10. More/Previous Groups or Items
4. Off Icon This icon will only be displayed when using
Touch to turn the oven off (cool down). one set temperature. To view additional
groups or items, touch “More Groups”
5. Edit Icon or “More Items.” Or, if on screen two, touch
The Edit icon will only be displayed when “Previous Groups” or “Previous Items.”
Edit Mode (page 23) is enabled. Touching this
icon will allow you to edit existing
menu items.
10 oven controls and cooking

Menu Cook Mode

The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the
box. New menu settings can be loaded via USB (page 21) or programmed manually (page 23).

If settings are not present, the oven will cook only in manual mode (page 13).

This oven uses impingement and microwave to cook food faster than traditional cooking methods. Air enters
the cavity from the top and bottom using a single fan. Because of this design and to ensure uniformity of cook-
ing, the oven must be operated only while the bottom jetplate is in place. While the bottom jetplate is removable
for cleaning, it is not removable for cooking. Without the bottom jetplate in place, the oven will not deliver the
proper cooking performance to either the top or bottom of the food item. Additionally, oven damage may result.

The sequence of the steps below may vary, and some may not apply.

Step 1: Touch “Menu” or the Oven Set Temperature Icon to Turn the Oven On

Step 2: Select Cook Temperature

NOTE: If the temperatures are the same, or if Manual Mode
is disabled, this screen will be bypassed.

Step 3: Warming Up
NOTE: When the oven is done warming up, it will
“soak” for an additional eight minutes. “Soaking” ensures
the cavity surfaces absorb enough heat so that cooking
will not be affected.
 11

Step 4: Place Food in the Oven

WARNING: Inside of oven and oven door are hot!

Step 5: Select a Group

NOTE: Touch “More Groups” to view additional groups.

Step 6: Select an Item

NOTE: Touch “More Items” to view additional items.

Step 7: Cooking
NOTE: To immediately terminate a cook cycle, touch “STOP.”

NOTE: If the oven door is opened during a cook cycle,

the cycle will pause until the door is closed. Touch “YES”
to resume.

oven controls and cooking

Step 8: Check/Remove Food from Oven

WARNING: Dish/inside of oven and door are hot!
12 oven controls and cooking

Step 9: Cook More / Brown More / Cook & Brown More

NOTE: This option must be enabled in order to cook an item
beyond its original cook time (see page 15).

To cook an item longer than its original cook time, touch one of
the icons on the screen:
- Touch “Cook More” if the inside of the food item requires cooking.
- Touch “Brown More” if the outside of the food item requires
browning or crisping.
- Touch “Cook & Brown More” if both the inside and outside of the
food item require cooking.

Selecting one of these options will cook the item for 20% of the last cook time selected. The oven will cook
at the settings listed below:
- Cook More: 10% air, 100% microwave
- Brown More: 100% air, 0% microwave
- Cook & Brown More: 100% air, 100% microwave

Step 10: Cooling Down

When finished cooking for the day, touch “OFF” to turn the oven off
and begin cooling down.
 13

Manual Cook Mode

Manual Cook Mode allows cooking “on the fly,” whereas Menu Cook Mode (page 10) allows cooking
from preset cook settings. To access Manual Mode, touch the Manual icon when the oven is off or cool-
ing down (page 9) or touch the Menu/Manual toggle on the on the Menu Mode screen (page 10).

NOTE: If the “Manual” icon is not present, see page 16 to make it appear.

1
4
2

5
3

7
6

1. Set Temperature 5. % Microwave

Touch to change the set temperature. The % Microwave determines the amount of
temperature range is 300–600°F (149–316°C). microwave, and can be set from 0-100% in 10%
increments. For example, 50% means the
2. Bottom Temperature Offset microwave system will remain on for five
Bottom temperature offset allows the bottom continuous seconds for every ten seconds during
IR element to provide additional heat for the cook cycle.
increased browning. The allowable range
of additional bottom heat is 0-75 in either 6. Time
°F or °C. Time can be set from 0-99 minutes. There are oven controls and cooking
four time icons. The first allows the operator to
3. Events enter the time manually. The others allow the
Manual Mode can store six unique cook operator to add time in 1, 10, or 60 second
settings, called events. Touch “Events” to view increments. There is also an “X” icon that
settings for events 1 through 6. resets the cook time to 00:00.

4. % Air 7. Cook
% Air determines the amount of airflow. The Touch to cook.
more air, the more the product will brown or
crisp. % Air can be set from 10-100% in 10% NOTE: The oven may require additional
increments. warming time before cooking can
be performed.

Continued on next page...

14 oven controls and cooking

...continued from previous page. d. Select an item to overwrite.

8. Save to Menu NOTE: To cancel, touch “CANCEL.”

If you want to save a manual mode setting
into the oven menu (page 9), touch “Save to
Menu.” All six events (item 3 on page 12) will
be added together as one menu recipe item,
and the cook times for each event will be
summed and divided into percentages of one
cook cycle.

a. Edit settings, if necessary, by touching

the setting you wish to edit. From
this screen, the following settings
are editable:
- % Time
- % Air
- % Microwave
- Time
- Recipe Name

NOTE: For additional instructions for editing

settings, see page 23.

b. Touch “SAVE.”

c. Select a location for the new menu item by

first selecting a group.

NOTE: To cancel, touch “CANCEL.”

Info Mode
 15

Info Mode Info Mode: Options Screen

To access Info Mode, touch the “i” icon when the From the Info Mode Information or Counters
oven is off, cooling down, or in manual mode. screen, touch “Login” to access the Options screen.
From the Info Mode screen, access: When prompted, input the password 9 4 2 8 and
- Information then touch “ENTER.”
- Counters
- Options
- Settings
- Service
- Manufacturing (Mfg)

Info Mode: Information Screen

Figure 9: Info Mode, Options Screen

From the options screen, enable/disable:

- Editing
- Cook More
- Load Menu
- Light Ring
- VAC
Figure 7: Info Mode, Information Screen
- Demo Mode
From the Information screen, view: - Manual Cooking
- Serial Number - Diagnostic Mode
- Menu Version - F2 Bypass
- Sage Firmware - Cooking Stone
- Phoenix Firmware
- Service Number Editing YES/NO:
- VAC (Voltage) - View Incoming Edit Mode enables or disables the portal that allows
- Tutorials: View information on installing, the operator to change menu settings, rename food
operating, and maintaining the oven. groups and items, and change the cooking tempera-
ture. The Edit icon will be displayed at the bottom
Info Mode: Counters Screen of the screen (page 9, Figure 5) when this option is
set to YES. See pages 23-31 for more details on edit-
ing menu settings.

Cook More YES/NO:

Cook More controls whether or not the three “cook
more” options appear when a cook cycle is done.
This option must be enabled in order to cook an
item beyond its original cook time. See page 12 for
Figure 8: Info Mode, Counters Screen details.

From the Counters screen, view: Load Menu YES/NO:

- Cook counter Load Menu enables or disables USB detection,
info mode

- Total cook time in cumulative hours which allows the operator to upload and/or down-
- Magnetron time in cumulative hours load new menu settings. Setting Load Menu to NO
- Total time (oven on) in cumulative hours will prevent the operator from loading a menu. See
- Power cycles: The number of times the oven page 21 for more details.
has cycled power.
- Fault log: View time stamps and the fault code
of each fault occurrence.
16 info mode

Light Ring YES/NO: Cooking Stone YES/NO:

The light ring provides visual cues in regards to oven The “Stone” option should be set to:
operation and how much cook time is remaining. - “YES” if a baking stone is being used
- “NO” if only a wire rack is being used
VAC YES/NO:
When VAC is set to YES the incoming voltage will be For menu setting developers, “YES” increases the
displayed on the Info screen. This is set by the factory temperature of the bottom half of the oven for
and should not be changed. optimal cooking results when a stone is being used.
Changing this setting is not recommended, except
Demo Mode YES/NO: for cook setting developers as it can adversely impact
Demo Mode is a feature used to demonstrate the cook results.
cooking features of the oven without turning on the
heaters or microwave system. Demo Mode must be
set to NO during regular operation.
Info Mode: Settings Screen
From the Information or Counters screen, touch
“Login” to access the Settings screen. When
Manual Cooking YES/NO:
prompted, input the password 9 4 2 8 and then
When Manual Cooking is set to YES, the operator
touch “ENTER.”
can cook items “on the fly.” See page 13 for more
details.

Diagnostic Mode YES/NO:

Diagnostic Mode is helpful for monitoring oven data
while performing test cooks. When Diagnostic Mode
is turned on, the oven will show the following infor-
mation during cooking:
- Event currently being cooked
Figure 10: Info Mode, Settings Screen
- Time left per event
- % wave and % air From the settings screen, set:
- Top/bottom heater power sharing - Temperature
(Stone “No” = 50/50, Stone “Yes” = 30/70) - Language
- Status indicators - WiFi Network
- Group and recipe name - Volume
- Top/bottom heater temperature - Date
- CC set point - Time
To turn Diagnostic Mode on or off, press the key - Auto On
- Auto Off
adjacent to “Diagnostic.” For normal oven opera-
tion, Diagnostic Mode should remain off.
Temperature:
The temperature measurement setting is configured at
F2 Bypass YES/NO:
the factory. Touch °F (Fahrenheit) or °C (Celsius) to
The F2 alarm indicates the oven temperature is too
change the temperature measurement settings.
low. YES means the oven will not terminate a cook
cycle when an F2 alarm is encountered. The oven will
still log the fault condition. NO means the oven will
function as it normally would; i.e., when an F2 alarm
is discovered during a cook cycle, the oven will termi-
nate the cook cycle.
 17

Language: 3. Security Type

The default language is English. To change to The Security Type is set by your WiFi router. After
another language, touch “Language: English” touching “Security Type,” match one of the four dis-
and then touch the preferred language and touch played security types to the one your router is using
“ENTER.” The languages are: English, French, by selecting one of the following options from the
German, Polish, Portuguese, Russian, Spanish, screen: Open, WPA, WPA2, WEP
Dutch, Chinese, Korean, Japanese
After selecting the correct Security Type, press the
WiFi Network: Enter key.

Connecting the oven to a WiFi network and utiliz- If you are unsure of the Security Type used by the
ing TurboChef’s connectivity service will allow you network, contact your network administrator. In
to remotely update the menu for one or all of your some instances, the Security Type may be printed on
ovens, and will enable access to reporting tools and a label on the bottom of your WiFi router.
live data streams to view what is being cooked and
when. 4. WiFi Password
The WiFi Password is the case sensitive password
Special instructions for corporate/chain customers needed to join the WiFi network. After touching the
may be required. Contact your facility administrator WiFi Password button, use the on-screen keyboard to
for more information. type in the WiFi network password and touch Enter.

If you are unsure of the WiFi Password for the net-

2 6
work, contact your network administrator. In some
3
instances, the WiFi Password may be printed on a
1 4 label on the bottom of your WiFi router.
5 7
NOTE: “Open” networks do not use WiFi pass-
words. Clear or leave this field empty when using the
oven on an “Open” network.
Figure 11: Info Mode, WiFi Network Setup Screen
5. Channel
From the WiFi Network setup screen (above), the The Channel is determined and assigned by the WiFi
following information may be entered to configure router.
the oven for networking:
- WiFi On/Off NOTE: If you are experiencing difficulty obtaining
- SSID or keeping WiFi connectivity, TurboChef recom-
- Security Type mends setting the WiFi router’s channel to 1.
- WiFi Password
Change the network channel by logging into your
1. WiFi On/Off router. For help with your WiFi router, contact your
Toggle this option to enable/disable the oven’s WiFi network administrator.
capabilities.
6. MAC IP
2. SSID The MAC IP is automatically assigned.
The SSID is the case sensitive name of the WiFi net-
work that you wish the oven to join. After touching 7. SAVE Button
the SSID button, use the on-screen keyboard to type After entering or updating any of the settings on the
info mode

in the WiFi network name and touch Enter. WiFi Network screen, press the SAVE button to
connect.
If you are unsure of the SSID for the network, con-
tact your network administrator. In some instances,
the SSID may be printed on a label on the bottom of
your WiFi router.
18 info mode

Sound Volume: 3. Select which temperature to which the oven will

Touch “Volume” and use the plus or minus icons or automatically heat up.
slider to increase or decrease the oven sound. 4. Enter the time in 24-hour format. Touch
“SAVE” to save all changes.
Set Date:
An accurate date is important for using “auto-on” NOTE: The time will automatically convert to
and “auto-off” (see below for details). It also helps 12-hour format when saved.
ensure the accuracy of diagnostics and fault condi-
tion reporting. Auto Off - YES/NO:
“Auto Off” is a feature that turns the oven off auto-
NOTE: The oven may not retain the date if left matically at a specific time of day.
unplugged for a prolonged period of time (more
than several hours).

To set the date, touch “Date.” Enter the date in the

following format - MM/DD/YY. Touch “ENTER” to
save the changes.

Set Time
An accurate time is important for using “auto-on” Figure 13: Info Mode, Auto Off
and “auto-off” (see below for details). It also helps
ensure the accuracy of diagnostics and fault condi- 1. To set auto-off time, ensure the time of day is
tion reporting. accurate (see above).
2. Toggle the yes/no icon to the YES position to
NOTE: The oven may not retain the date if left enable Auto Off.
unplugged for a prolonged period of time (more 3. Enter the time in 24-hour format. Touch
than several hours). “SAVE” to save all changes.

NOTE: The clock will not automatically update for NOTE: The time will automatically convert to
Daylight Savings Time. 12-hour format when saved.

To set the time, touch “Time.” Enter the time

in 24-hour format (8:30 p.m. = 20:30). Touch
“ENTER” to save the changes.
Info Mode: Service Screen

Auto On - YES/NO:
“Auto On” is a feature that turns the oven on auto-
matically at a specific time of day.

Figure 14: Info Mode, Service Screen

From the Service screen, view:

- Fault Log
- Counters and Timers
Figure 12: Info Mode, Auto On
- Test Mode
1. To set auto on, ensure the time of day is
accurate (see above).
2. Toggle the yes/no icon to the YES position to
enable Auto On.
 19

Fault Log: Test Mode:

View the faults by Count or History. Use the toggle
to change between count view and history view.

Faults by Count:
Shows the number of faults occurred by fault code.
Press “Reset” to reset all counters to 0 and press the
down arrow to view the rest of the fault codes.

Figure 18: Info Mode, Test Mode

From Test Mode, perform the following:

- View Status Indicators
- Magnetron Test
- Top Heater Test
- Bottom Heater Test
Figure 15: Info Mode, Fault Log by Count
- Control Blower Speed
Faults by History:
View time stamps of each fault occurrence and the View Status Indicators:
fault code. - P = Primary switch (backlit = open)
- S = Secondary switch (backlit = open)
- M = Monitor switch (backlit = open)
- t = Magnetron thermostat (backlit = open)
- H1 = Top heater (backlit = off)
- H2 = Bottom heater (backlit = off)
- A = Air (blower motor) (backlit = off)
- W = Microwave (backlit = off)

Figure 16: Info Mode, Fault Log by History Magnetron Test:

To turn on the magnetrons, touch and hold the
Counters and Timers: “Magnetron Test” icon. To turn them off, release
the icon. While holding the “Magnetron Test” icon,
measure the current transformer wire on the control
board for 13-15A (240 V) or 15-17A (208 V).

Current
Transformer

Figure 17: Info Mode, Counters

From the Counters screen, view:
- Cook counter
- Total cook time in cumulative hours Figure 19: SAGE Control Board, Current Transformer
- Magnetron time in cumulative hours
For more information on magnetron-related issues:
info mode

- Total time (oven on) in cumulative hours

- Power cycles: The number of times the oven - See page 40 for additional testing options.
has cycled power - See page 49 for F3 troubleshooting.
- See page 50 for F5 troubleshooting.
20 info mode

Top Heater Test: For troubleshooting an F1 fault, see page 47.

The top heater (H1) heats the airflow from the
top of the cavity. To turn on the top heater, touch
the “Top Heater: Off” icon. To turn it off, touch
Info Mode: Manufacturing (MFG)
the icon again. The icon will display on or off,
depending on the status of the heater.

While the heater is on, the backlight behind the

“H1” status indicator at the bottom of the screen
should turn off. This means the top heater is on.
If the top heater is not heating up while the icon
indicates that it should be, see pages 48 and 52 for
troubleshooting. Figure 21: Info Mode, Manufacturing (MFG)

Bottom Heater Test: From the MFG screen, change:

The bottom heater (H2) heats the airflow from the - Oven Model
bottom of the cavity. To turn on the bottom heater, - Serial Number
touch the “Bottom Heater: Off” icon. To turn it
off, touch the icon again. The icon will display on Oven Model:
or off, depending on the status of the heater. The oven model shown on the screen must match
the model of the oven being serviced. If this set-
While the heater is on, the backlight behind the ting must be changed, select the proper oven model
“H2” status indicator at the bottom of the screen from the list shown on the display.
should turn off. This means the bottom heater is
on. If the bottom heater is not heating up while CAUTION: An improperly set oven model
the icon indicates that it should be, see pages 48 will result in the oven not cooking properly.
and 52 for troubleshooting.

Control Blower Speed:

Touch the “Blower” icon to increase the blower
motor speed in 10% increments.

Figure 22: Manufacturing (MFG), Change Oven Model

Serial Number:
Edit the serial number using the on-screen keyboard.
Pin 5: Ground Pin 1: Measure
for 0-10 VDC
Figure 20: SAGE Control Board, Blower Test Points

Test for voltage on the J1 connector:

1. Ground pin 5 of the J1 connector.
2. While pin 5 is grounded, check the terminals
on the control wiring plug for 0-10 VDC
across pins 1 and 2 of the J1 connector while Figure 23: Manufacturing (MFG) Serial Number Edit
increasing the blower speed. The measure-
ment should increase appx. 1 VDC for each
10% increase in blower speed, up to 100%
(10 VDC), which is approximately 7,000 RPM.
 21

Load Menu from USB c. Touch the menu to load.

NOTE: To update a menu, you may need to verify NOTE: If multiple menus are on the USB,
that access to the Load Menu screen is turned on. the oven will display the menu names.
See page 15 for details. Otherwise this step will be bypassed.

USB setup: When loading from USB, the menu 3. Once installation is complete, the oven
must be in BIN (binary) format. The files must be will display “Installation Complete.”
stored on the root of the USB.
To load a menu to the oven,
1. When the oven is off or cooling down, insert
the USB (see below). The oven will automati-
cally detect the device. Touch “OK” to proceed.

Save Menu to USB

NOTE: To save a copy of the oven menu, you may
need to verify that access to the Load Menu screen
is turned on. See page 15 for details.

1. When the oven is off or cooling down, insert

the USB (see adjacent). The oven will automati-
2. Load the menu: cally detect the device. Touch “OK” to proceed.
a. Touch “Load Menu to Oven.”
2. Touch “Save Menu to USB.”

b. 3. Touch “OK” to begin saving the menu to the

Touch “OK” to confirm the selection and USB. Touch “CANCEL” to go back to the
begin the installation. previous screen.
info mode

NOTE: A copy of the current menu will be 4. Once installation is complete, the oven will
saved to the USB. display “Save Complete.”
22 info mode

Firmware Update 2. Load the firmware:

a. Touch “Update Firmware.”
TurboChef may at some point recommend a firmware
update. The update will make sure your oven is operat-
ing at its maximum efficiency, but should not affect
cooking results or menu settings.

CAUTION: Do not remove the USB until the

oven resets itself and returns to the Off or
Cooling Down screen.

NOTE: To obtain the proper firmware directory,

contact TurboChef Technical Support at 1-800- b. Touch “OK” to confirm the selection.
90TURBO.

1. When the oven is off or cooling down, insert

the USB. The oven will automatically
detect the USB. Touch “OK” to proceed.

4. The oven will install each firmware file included

with the update. Once installation is complete,
the oven will display “Installation Complete.”
Edit Mode
 23

Edit Mode 2. Touch the current set temperature.

To enable Edit Mode, NOTE: The set temperature will apply only
to the groups adjacent to it. Be sure to check
1. Touch the “i” icon when the oven is off or the temperature for groups 1-8, but also for
cooling down. groups 9-16.
2. From the Info Mode screen, touch “Login”
to access the Options screen. When prompted,
enter the passcode 9 4 2 8 and then touch
“Enter.”
3. Set “Editing” to “YES” to enable Edit Mode.

The “Edit” icon will appear at the bottom of the

screen in menu mode (see page 9). When “Edit”
is touched from the group select screen, the
operator can: 3. Using the number keys, enter the new set
- Edit the set temperature temperature. The temperature range is 300–
- Edit the bottom temperature offset 600°F (149–316°C).
- Access the edit items screen
- Name a group
- Delete a group
- Move a group

When “Edit” is touched from the item select

screen, the operator can:
- Edit item cook settings (page 24)
- Name an item (page 26)
- Change the group (page 27)
4. Touch “ENTER” to confirm the change.
- Move an item (page 27)
- Delete an item (page 28)
Edit Bottom Temperature Offset
The bottom temperature offset allows the bottom
Edit Set Temperature
IR element to provide additional heat for increased
The menu set temperature should never be changed
browning.
to compensate for over-cooking or under-cooking.
If recipe settings are not cooking as desired, consult
To change the temperature offset,
your menu developer or authorized distributor.
1. Place the oven in Edit Mode.
To change a set temperature,
1. Place the oven in Edit Mode.
edit mode
24 edit mode

2. Touch the current offset temperature. If using 2. Select a Group.

two set temperatures, use the toggle at the
bottom-left of the screen to switch between
the two set temperatures.

3. Select one of the options:

a. To edit a group name, touch “Name
Group.”
3. Using the number keypad, enter the new
offset temperature. The temperature range is
0-75 in °F or °C.

NOTE: The temperature offset range is

greater in °C.

b. Using the keypad, enter the new group name.

Touch “ENTER” to save changes.

4. Touch “ENTER” to save the change.

Access Edit Items Screen

Item settings can be edited from the Edit Settings
screen. See page 24 for more details. NOTE: Touch the “123” icon to access numbers and
symbols.

Name a Group NOTE: Touch the icon to change between upper-

To name or edit a group name, case and lowercase.

1. Place the oven in Edit Mode.

 25

Delete a Group 2. Touch the Group to move.

To delete a group,

1. Place the oven in Edit Mode.

3. Touch “Move Group.”

2. Touch the group to delete.

4. The group that is to move will be

highlighted blue.

3. To delete a group, touch “Delete Group.”

NOTE: Deleting a group will delete all
items in the group.

5. Touch the new location for the group.

NOTE: If a group is moved to a space that

already contains settings, the old settings
in that space will be overwritten.
Move a Group
To move a group to another location,

1. Place the oven in Edit Mode.

edit mode
26 edit mode

Item Editing Options 5. From the Item Editing Options screen, the
To access the Edit Settings screen, operator can:
- Edit Settings
1. Touch “EDIT” to place the oven in Edit Mode. - Name an Item
- Change the Group
- Move an Item
- Delete an Item

2. Touch the group that contains the item to edit.

NOTE: Accessing Edit Mode from the item

select screen, rather than the group select screen,
will bypass this step.

3. From the Group Editing Options screen,

touch “Edit Items.”

4. Touch an item to edit.

 27

From the Item Editing Options screen (page 23), select “Edit Settings.” From
the Edit Settings screen the operator can:
- Edit % Time
- Edit % Air
- Edit % Microwave
- Edit Cook Time
- Name an Item
- Run a Test Cook Cycle

Edit % Time
Touch a % Time icon to change, enter the new percentage, and touch “ENTER.” % Time can be set from
0-100% for each event. The sum of all events must be 100. Once all changes are made, touch “SAVE.”

Edit % Air
Touch the % Air be changed and adjust it using the sliding bar that appears below the grid. % Air
determines the amount of airflow. The more air, the more the product will brown or crisp. % Air can be set
from 10-100% in 10% increments. Once all changes are made, touch “SAVE.”

Edit % Microwave
Touch the % Microwave to change and adjust it using the sliding bar that appears below the grid.
% Microwave can be set from 0-100% in 10% increments. For example, 50% means the microwave system
will remain on for five continuous seconds for every ten seconds during the cook cycle. Once all changes are
made, touch “SAVE.”
edit mode
28 edit mode

Edit Cook Time

Touch the current cook time. The maximum allowable cook time is 30:00. Using the number keypad,
enter the cook time and touch “ENTER.” Once all changes are made, touch “SAVE.”

Name an Item
Touch the current name. Using the keypad, input the name and touch “ENTER.” Once all changes are made,
touch “SAVE.”

NOTE: The field allows for a maximum of 16 characters.

NOTE: Touch the “123” icon to access numbers and symbols.

NOTE: Touch the icon to change between uppercase and lowercase.

Run a Test Cook Cycle

If desired, touch “Cook” to perform a test cook.

NOTE: The oven may require additional warm-up time before a test cook can be performed.
 29

Name Item
From the “Editing Options” screen (page 23), touch “Name Item” to name or
edit an item name. After editing the name, touch “ENTER” to save changes.

NOTE: Touch the “123” icon to access numbers and symbols.

NOTE: Touch the icon to change between uppercase and lowercase.

edit mode
30 edit mode

Change Group
From the “Editing Options” screen (page 23), select “Change Group.”

Select a new group. Touch an item space to indicate where the item will be moved.

NOTE: If an item is moved to a space that already contains

settings, the old settings will be overwritten.

Move Item
From the “Editing Options” screen (page 23), select “Move Item.”

The item that is to move will be Touch an item space to indicate where the item will be moved.
highlighted blue.
NOTE: If an item is moved to a space that already contains
settings, the old settings will be overwritten.
 31

Delete Item
From the “Editing Options” screen (page 23), select “Delete Item.” Touch
“OK” to delete the item.

NOTE: Once an item is deleted, it cannot be recovered.

edit mode
32 edit mode

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left blank.
Oven Systems
 33

Impingement System High Limit Thermostat

The high limit thermostat is a 250 VAC, 3-pole,
The impingement system rapidly heats, filters, and
manual-reset thermostat with a trip point of 572ºF
recirculates air into the cook cavity.
(300ºC). The thermostat interrupts power to the
bottom or top heater in the event of an abnormal
This section contains information about the
condition. Reset the high-limit thermostat by
following components:
pressing the reset button on the back oven wall,
- Blower motor
near the power cord.
- Blower motor speed controller (BMSC)
- Heater - top
- Heater - bottom Jetplate - Bottom
- High-limit thermostat The bottom jetplate channels air from the blower
- Jetplate - bottom motor into the cavity. It is removable for cleaning.
- RTD - top and bottom
- Solid state relay (K4/K5 - Heaters) NOTE: The top jetplate is not removable.

For information on accessing and removing parts, RTD - Top and Bottom
see the Appendix. One RTD measures the temperature of the top
heater, and another RTD measures the tem-
Blower Motor perature of the bottom heater. If the display reads
The blower motor is a brushless AC-switch “999°F/C”, at least one RTD is open, resulting in
reluctance type and spins clockwise. Its top speed an F7 fault. See page 51 for troubleshooting.
is 7,100 RPM at 1 HP, and it is controlled by a Testing Procedure:
proprietary controller (see below). 1. Disconnect the RTD from the control
harness (see page 64 for schematic).
Blower Motor Speed Controller (BMSC) 2. Place the RTD in ice water for two minutes.
The motor controller is proprietary and will only 3. Take a resistance reading of the RTD.
operate the motor described above. It is controlled 4. If RTD resistance is not 100 Ω (+/- 2 Ω), the
via 0-10 VDC speed command from the control RTD is defective and must be replaced.
board and can be tested in Test Mode (see page 20).
Solid State Relay - K4/K5 Heaters
Heater - Top The solid state relay is a 240 VAC, dual 40-amp
The top heater is an open-coil heater rated at 3,300 relay. K4 switches power to the bottom heater, and
watts at 208 VAC, with a resistance of 13 Ω. The K5 switches power to the top heater.
top heater is controlled by K5 of the K4/K5 solid
state relay. For testing instructions, see page 20. Troubleshooting
The following faults may occur in relation to the
Heater - Bottom convection system:
The bottom heater is a sheathed-style heater rated - F1: Blower (see page 47)
at 3,000 watts at 208 VAC, with a resistance of - F2: Low Temp (see page 48)
14.4 Ω. The bottom heater is controlled by the K4 - F6: EC Temp (see page 51)
of the K4/K5 solid state relay. For testing instruc- - F7: Thermo (see page 51)
tions, see page 20. - F8: Heat Low (see page 52)
- F9: CC Temp (see page 52)
The following cooking performance issues may
occur in relation to the convection system:
oven systems

- Food not cooking properly (see page 60)

34 oven systems

Oven Door 4. Carefully remove the oven door by pulling it

away from the oven.
This section contains information about the
following components: 5. Reinstall (or replace) the door by securing it via
- Oven door the hex screws, verifying that the door is parallel
- Interlock switches to the oven frame. If it is not parallel, adjust the
- Relay (K3 - Monitor) door (see below).
6. From Test Mode (page 19), check the status
This section also contains procedures for:
indicators “P” “S” and “M” to verify the switches
- Removing/reinstalling the oven door
are backlit (door closed) and not backlit (door
- Adjusting the oven door
open) at the proper times. If necessary, adjust the
- Adjusting the primary, secondary, and monitor
switches (page 35).
switches
- Measuring RF leakage for microwave safety 7. Complete a microwave leakage test (page 36).

For information on accessing and removing parts, Adjusting the Oven Door
see the Appendix.
WARNING: This procedure is performed
The oven door assembly consists of a shunt plate, while the oven is hot. To avoid burns, be
skin, and handle. Each of these items can be careful when adjusting the door.
serviced and replaced independently. 1. Open the door and remove the plastic caps.
The proper fit and adjustment of the oven 2.  Loosen the two hex screws and close the door.
door is essential for safe and reliable oven 3.  Tap the center of the door to allow the door
operation. and frame to align properly. The hinge springs
will pull the door to the frame; do not push
Removing/Reinstalling the Oven Door on either side, rather only in the center.
To remove or reinstall the oven door, follow the 4. Tighten the screws and reinstall the caps.
steps below. For illustrations, see pages A-8 and
A-9. 5. Plug in the oven and perform a microwave
leakage test (see page 36).
1. Ensure the oven has cooled to 150°F (66°C).
Critical Adjustment Notes
2. Open the oven door to its full open position If the top or bottom of the door is rotated away
and insert rivets, screws, or nails (Figure 26) from the oven cavity frame, the door is misaligned.
to hold the hinges in the open position.
Corrective Action
1. Loosen the hex screws and push the door
towards the flange.
2. The hinge springs will naturally pull the door
to the flange. Tap the center to ensure a level
surface and proper seal.
NOTE: Do not push one end at a time, which
could cause the opposite end to lift away from
Figure 26: Use Rivet, Screw, or Nail to Hold Hinge Open
the flange.
3. Remove the plastic caps and, using a 5/16” hex 3. Re-tighten the hex screws.
driver, remove the hex cap screws (2 per side). 4. Pull the door open only 0.25” (6 mm) and let go
This will allow the hinge blocks to be removed of the handle.
together with the door.
Continued on page 35.
 35

The door must completely snap shut on its own. If the 1. Ensure the oven has been at operating temperature
door sticks or force is needed to finish closing it, it is for at least fifteen minutes.
out of adjustment. 2. If adjusting the primary switch, confirm the
WARNING: Perform a microwave leakage test primary switch’s latch toggle is in the correct
(page 36) after adjusting the oven door. position (Figure 27).
a. Visually inspect the latch toggle position and
Interlock Switches verify it is angled at no less than 85° and no more
The primary, secondary, and monitor interlock than 90° in reference to the front flange (oven
switches engage and disengage in sequence to ensure face). See Figure 27.
a proper seal. When the door is opened, the switch b. If the toggle is less than 85° or greater than 90°,
sequence is P, S, M. Subsequently, the sequence is M, correct the toggle’s position by installing a
S, P when the door is closed. spacer/shim (the more distance from the flange,
the less angle on the toggle):
Relay - K3 Monitor - NGC-1169-1: Shim, 0.030” (0.762 mm)
The K3 relay is a 240 VAC, 24 VDC coil, 20 amp,
- NGC-1169-2: Shim, 0.045” (1.143 mm)
sealed dual-pole relay. It shorts L1 and L2, which
blows the F3 fuse if the monitor switch opens before c. Verify the position of the toggle by opening and
the primary or secondary switches while the microwave closing the oven door several times.
system is energized. 3. Adjust the switch(es):
NOTE: The oven control is designed to de-energize the a. Enter Test Mode (page 19).
microwave circuit when any of the switches are open. b. Open the oven door and view the status
If the oven control de-energized the microwave circuit indicators at the bottom of the screen to
before the mechanical failsafe is enacted, the F3 fuse will verify P, S, and M disengage in sequence.
not blow in the event of an F4 fault condition.
c. Close the oven door and verify M, S, and P
Adjusting the Primary, Secondary, and engage in sequence.
Monitor Switches d. If the switches do not engage or disengage in
sequence, close the door and adjust the
WARNING: This procedure is performed while necessary switch(es) by loosening the two #4-40
the oven is hot. To avoid burns, be careful screws and #8-32 screw until the proper
when adjusting the switches. sequence is achieved.
Use the following procedure to adjust the primary, NOTE: DO NOT allow the switch paddle to rest on
secondary, and monitor switches. The secondary the body of the switch in the closed door position.
switch is located on the left side hinge assembly and the The final adjustment requires a minimum of a 0.030”
monitor switch is located on the right side hinge assem- (0.762 mm) gap to avoid over-travel and bent/
bly. The primary switch is located on the upper-left damaged switches.
corner of the oven and utilizes an actuator (attached to
the door) and toggle assembly (attached to the chassis) 4. Open and close the door several times to verify
to engage (Figure 27). For switch assembly details, see the switch gap.
page A-8. 5. Energize the microwave system and open the
oven door.
oven systems

6. Verify the W indicator is backlit, meaning

the microwave system turns off when the door
is open.

0.030” (0.762 mm) Gap

7. Perform a microwave leakage test (page 36).
85°-90° Angle

Figure 27: Switch Detail and Proper Alignment

36 oven systems

Measuring RF Leakage for Microwave Safety 5. Close the oven door and press the Cook key.
The microwave system will turn on.
WARNING: This procedure requires work with
6. Measure microwave emission around the door as
hot surfaces and water loads. To avoid burns, be
shown in the adjacent illustration, moving the
careful when testing.
meter sensor at 0.5 inches/second.
An RF (microwave) leakage test must be performed at 7. As microwave leakage is observed while moving
the conclusion of the following service tasks: the sensor, note any meter spike areas that come
- Door removal, replacement and/or adjustment close to 5mW/cm2 for later re-measurement.
- Waveguide removal and/or replacement 8. Replace the water load every 60 seconds until the
- Magnetron removal and/or replacement test is completed, and also after scanning the door.
- Door switch adjustment and/or replacement 9. Close the oven door and return the meter probe
WARNING: If the unit fails the microwave to any “meter spike” areas and allow the probe to
leakage test (leakage greater than 5mW/cm2), remain in the “spike” area for 17 seconds. Note
the oven must be taken out of service the highest reading obtained.
immediately until the defect is corrected. In NOTE: There may be several places on the door
addition, the CDRH Regulation 21 Subpart C, where this procedure needs to be done. If so, start out
1002.20 requires that leakage readings of over with a fresh water load each time a new area is mea-
5mW/cm2 must be reported to the manufacturer. sured, or if measurement of an area takes longer than
To measure RF leakage, 60 seconds.

1. Turn the oven on and allow it to warm up to the 10. After each test is complete, open the oven door
set temperature (approximately 15 minutes if the and dispose of the hot water.
oven starts cold).
2. Once the oven has warmed up, place the oven
in Manual Mode (page 13).
3. From Manual Mode, create a 1 minute
recipe with a single event, 10% air, and 30%
microwave (Figure 28, below).

Figure 29: Measure for Microwave Leakage

Troubleshooting
The following faults may occur in relation to the oven
Figure 28: Settings for RF Leakage Test door:
4. Place a water load into the cook cavity. The - F4: Monitor (see page 50)
water load must conform to the following - F8: Heat Low (see page 52)
specifications:
- Volume: 275 ml ± 15 ml (1 cup/8 fl oz) The following issues may occur in relation to the door:
- Temperature: 68ºF ± 9ºF (20ºC ± 5ºC) - “Door Open” message when door is closed (page 54)
- Vessel: Low form, 600 ml beaker with an - Touch screen is locked up or unresponsive (page 56)
inside diameter of approximately 3.35” - Oven keeps cooling down, warming up, or turning
(85 mm) and made of Pyrex or equivalent. itself off (page 57)
 37

Microwave System 1. Disconnect the oven from the power source.

2. Fully discharge the capacitor.
The oven employs left and right microwave
3. Isolate the capacitor from the circuit.
systems. In the case of an over-current situation,
4. Check for an open or shorted capacitor by
the F3 fuse (20 amp) will blow, shutting off both
placing ohmmeter leads between the capacitor
systems immediately.
terminals:
- Escalating ohm readings = capacitor OK
This section contains information about the
- Constant infinite resistance = capacitor open
following components:
- Constant very low resistance = capacitor
- Capacitors
shorted
- Filament transformers
5. If the capacitor is not open or shorted, set the
- High-voltage transformers
meter to measure capacitance and again place
- High-voltage diodes
the leads between the capacitor terminals. The
- Magnetrons
meter reading should equal the label value, plus
- Magnetron cooling fans
or minus 10%. If not, replace the capacitor.
- Magnetron thermostats
- Relay (K1 - Filament)
Filament Transformers
- Relay (K2 - Anode)
- Relay (K7 - Encore: Magnetron cooling fans / For better operation and reliability, the oven
Encore 2: All cooling fans) utilizes separate transformers in order to preheat
- Waveguides the magnetron filament.

This section also contains procedures for: The filament transformers are energized for
- Testing a capacitor (page 37) approximately five seconds prior to energizing the
- Wiring the filament transformers (page 37) microwave circuit via the high-voltage transformers.
- Wiring the high-voltage transformers (page 38) When in operation, the filament transformers
- Testing a filament or high-voltage transformer supply approximately 3.15 VAC at 10 amps to each
(page 38) magnetron filament. The filament transformers are
- Testing a high-voltage diode (page 39) controlled via the K1 relay.
- Testing a magnetron for an open/shorted
Wiring the Filament Transformers
filament (page 40)
The installation of filament transformers is straight-
For information on accessing and removing parts, forward. Filament transformers are wired in-phase
see the Appendix. and in-line. Refer to the schematic detailing proper
wiring (page 64).
Capacitors
To verify correct wiring (North America),
- Capacitor rating is 0.91uF, 2500 VDC for all
measure the voltages between terminals 1 & 2 and
60 Hz installations (except Japan).
1 & 3 on FT1 and FT2. The voltages must be 208
- Capacitor rating is 1.15uF, 2500 VDC for all
and 240 VAC respectively. See the table on page 39
50 Hz installations.
for resistance values.
- Capacitor rating is 0.85uF, 2500 VDC for
60 Hz Japan installations. NOTE: The orange wire always goes to terminal 3
oven systems

on US models.
Testing a Capacitor
To verify correct wiring (International), measure
DANGER: Never attempt any measurement the voltage between the taps on FT1 and FT2. The
of the capacitors while they are enabled. voltage must be 230 VAC. See the table on page 39
Lethal voltage will be present. Measure only for resistance values.
in compliance with these procedures.
38 oven systems

High-Voltage Transformers Testing a Filament or High-Voltage Transformer

The high-voltage transformers are ferro-resonant, DANGER: Never attempt to measure the
which limits faulty currents and minimizes magnetron secondary voltage values of the HV
power changes due to input voltage changes. The high- transformers. Lethal voltage will be present.
voltage transformers supply the high voltage for the
voltage doubler circuit. They are controlled via the 1. Disconnect the AC power source and discharge
K2 relay. the high-voltage capacitors.
2. Disconnect all the wires in question going to and
from the transformer.
Wiring the High-Voltage Transformers
3. Use an ohmmeter to check the resistance of the
DANGER: Never attempt to wire or primary and secondary winding. Refer to the table
measure the secondary voltage values of the on page 39 to determine if the transformer is OK. If
high-voltage transformers. Lethal voltage the resistance is different than the values provided in
will be present. the table, replace the transformer.

The proper reinstallation of a high-voltage transformer

is critical. Upon removing a high-voltage transformer, High-Voltage Diodes
make sure to note where each wire was installed. Refer The high-voltage diode (Figure 30) is assembled by
to the oven schematic (page 64) for wiring detail. connecting several 1000-1500 volt semi-conductor
diodes in a series to increase the reverse voltage
As shown in the schematic, transformers are installed capability. In the circuit, the high-voltage diode
mirror opposite and wired 180º out-of-phase. It is conducts to prevent the filament voltage from
essential for longevity that the high-voltage trans- becoming positive, thus as the high-voltage winding
formers remain 180º out-of-phase. This can be checked of the transformer goes to a peak of 2400 volts, the
by placing a volt meter across terminals T1-1 and T2-1 high-voltage capacitor is charged to 2400 volts.
(primary voltage).

With the microwave system energized, the volt meter

will read the incoming voltage (different readings for
different electrical installations). If the meter reads 0
VAC, the high-voltage transformers are most likely
wired in-phase (incorrectly). As a last check, energize
Figure 30: High Voltage Diode
the microwave system and verify the voltages between
the taps on each high-voltage transformer. When the high-voltage winding starts to go toward
negative, the high-voltage diode becomes non-
The wiring issue must be corrected prior to returning conducting with the charged high-voltage capacitor
the oven to service, as the voltages must be: in series with the high-voltage winding. When the
- north america: 208 VAC between 1 & 2 and transformer gets to its negative peak of -2400 volts,
240 between 1 & 3. the voltage applied to the anode body of the magnetron
- international: 230 VAC through the ground path of the oven is -4500 volts.
The high-voltage diodes are rated at 16 kVDC.
NOTE: The orange wire always goes to terminal 3 on
US models.
 39

High Voltage Transformers Primary Voltage, Frequency, Taps, Secondary Taps and Resistance
and Resistance

NGC-3062-1 208 VAC, 60 Hz, 1 & 2, 4, Ground, 53.60–65.52 Ω

0.819–1.001 Ω
240 VAC, 60 Hz, 1 & 3,
0.972–1.188 Ω

NGC-3062-2 230 VAC, 50 Hz, 1 & 2, 3, Ground, 57.52–70.30 Ω

0.972–1.188 Ω

Filament Transformers Primary Voltage, Frequency, Taps, Secondary Taps and Resistance
and Resistance

NGC-3061-1 208 VAC, 60 Hz, 1 & 2, 4, 5, very low resistance - if reading

17.49–21.37 Ω is open, transformer has failed.
240 VAC, 60 Hz, 1 & 3,
20.61–25.19 Ω
NGC-3061-2 230 VAC, 50 Hz, 1 & 2, 4, 5, very low resistance - if reading
18.99–23.21 Ω is open, transformer has failed.

Testing a High-Voltage Diode Magnetrons

DANGER: Never attempt to measure high Magnetrons supply the RF energy at 2.45 GHz
voltage directly. Death or serious injury and begin to oscillate when they are supplied with
could result. approximately 4.1 kVDC at approximately .350 mA.
During operation, each magnetron will output a
1. Disconnect the oven from the power source. nominal 1 kW of power.
2. Fully discharge the capacitors. Perform a microwave leakage test (page 36) after
3. Connect the voltage meter in series with high- installing a new magnetron or reinstalling an old one.
voltage diode.
CAUTION: Do not allow debris to enter
4. Using a multimeter set to DC voltage, connect the waveguides when servicing the magnetrons.
one meter lead to one side of a 9-volt battery and
the other lead to one side of the high-voltage diode. Magnetron Cooling Fans
5. Connect the other side of the 9-volt battery to the The magnetron cooling fans (outer fans on the
other side of the high-voltage diode. DC voltage back panel) are actuated by the K7 relay when the
should be present on the meter in only one direction. magnetrons are in operation, and remain on for four
minutes and fifteen seconds after the magnetrons turn
6. Switch the meter leads on the high-voltage diode, off. They operate at:
which will cause the opposite reading to be - 208/240 VAC (60 Hz with voltage sensing)
visible. Depending on the voltage of the battery, - 220 VAC (60 Hz with no voltage sensing)
oven systems

voltage between 5-7 VDC should be present in - 230 VAC (50 Hz installations)
only one direction and 0-0.1 VDC in the other
direction. NOTE: The magnetron cooling fans are actuated by
the K7 relay when the EC temperature exceeds 120°F
(49°C), regardless of magnetron operation.
40 oven systems

Magnetron Thermostats
The magnetron thermostats are “open-on rise.”
They are designed to open at 270ºF (132ºC), which
triggers an F5 fault.
Filament and High
NOTE: The magnetron thermostats are wired in Voltage Terminals
series. If one opens, the control will switch off both
magnetrons until the open thermostat closes. The
thermostats are self-resetting.

Testing a Magnetron for an Open/Shorted

Filament Antenna
Figure 31: Magnetron Detail
DANGER: The only safe way to test a
magnetron is by a resistance test of its
filament. Never attempt to measure the Relay - K7 Cooling Fans
magnetron using any other method while the The K7 relay is 240 VAC, 24 VDC coil, 20 amp,
microwave system is on. Death or serious sealed single-pole relay. It switches power to the
injury will occur. magnetron cooling fans when the magnetron
1. Disconnect the AC power source and discharge filaments are actuated. Power is switched off after
the high-voltage capacitors. four minutes and fifteen seconds.

2. Isolate the magnetron from the circuit by NOTE: The four-minute, fifteen-second timer starts
removing the wires from the F and FA terminals over each time the magnetron filaments are actuated.
(Figure 31).
NOTE: The magnetron cooling fans are actuated by
3. An ohmmeter connected between the filament the K7 relay when the EC temperature exceeds 120°F
terminals (F, FA) should indicate a reading of less (49°C), regardless of magnetron operation.
than 1 Ω (Figure 31).
4. A continuity check between either filament Waveguides
terminal and the magnetron chassis should The waveguides channel microwaves into the cook
indicate an infinite resistance (open). cavity. If debris or contamination gets into the wave-
guides, the life of the magnetrons will be shortened.
CAUTION: Do not allow debris to enter
Be careful to not allow debris into the waveguides
the waveguides when servicing the
when servicing the magnetrons.
magnetrons.

Relay - K1 Filament Troubleshooting

The following faults may occur in relation to the
The K1 relay is a 240 VAC, 24 VDC coil, 20 amp,
sealed double-pole, double-throw relay. It switches microwave system:
power to the filament transformers. - F3: Magnetron Current Low (see page 49)
- F5: Magnetron Over Temperature (see page 50)
Relay - K2 Anode
The following issues may occur in relation to the
The K2 relay is a 240 VAC, 30 amp, double-pole,
microwave system:
double-throw, 24 VDC relay coil. It switches power
- Electrical component failure (blank or
to the high-voltage transformers.
scrambled display, damaged control board, etc.)
- Food not cooking properly (see page 60)
 41

Control System Micro SD

This section contains information about the The Micro SD Card is a 4GB card located on the
following components: back of the touch screen. It is used for housing files
- Control board such as tutorials and languages, and plays an integral
- Display and UI Control Board (Phoenix) role in firmware updates.
- LED light ring
- Micro SD Speaker
- Speaker
- USB Port The speaker provides audible feedback to the oven
- WiFi Module operator whenever a key is pressed or a task (such as
a cook cycle) is completed. Some of the tutorial files
For information on accessing and removing parts, also contain audio instructions.
see the Appendix.
USB Port
Control Board (SAGE) The USB port allows the oven operator to load
The control board (SAGE) signals each oven com- menus to and from a USB thumb drive. For
ponent based on commands from the touch display. instructions, see page 21. Firmware updates can also
24 VDC can be measured at pin 2 of the J7 connec- be performed via USB; see page 22 for instructions.
tor to confirm control voltage is being applied (see
page 63). WiFi Module
The WiFi module is responsible for transferring
Display and UI Control Board (Phoenix) data wirelessly between the oven controller and
The display is the primary user interface. It is a TurboChef Connect. The oven logs events such
7-inch capacative touch screen with a tempered pro- as cook cycles and faults to TurboChef Connect,
tective glass cover. Included with the display is the and menu updates can be pushed via TurboChef
UI control board (Phoenix). The Phoenix control Connect to one or many ovens simultaneously. The
board handles all UI-related tasks, including graph- recommended range from the oven to the router is
ics, menu and data storage, and programing/data 60 feet or less.
transfer, such as USB and Wi-Fi.
Troubleshooting
LED Light Ring The control system could potentially be related to
The LED light ring provides visual cues in regards the cause of any fault (see pages 47-53 for detailed
to oven operation and counts down the final 30 sec- fault troubleshooting).
onds of each cook cycle.
The control system might also be related to any
issue diagnosed in the section “Non-Fault Code
Troubleshooting” on pages 54-61.
oven systems
42 oven systems

Power Components Fuses

This section contains information about the The F1 and F2 fuses are 12-amp, ATMR, class CC.
following components: The F3 fuse is 20-amp, ATMR, class CC. The F1
- Electrical compartment cooling fan fuse (via blue wire) and F2 fuse (via brown wire)
- Electrical compartment thermostat are designed to blow if an over-current situation is
- Electrical compartment thermocouple encountered by the motor controller, any cooling
- EMI filter fan, either filament transformer, or power supply.
- Fuses
- Power supply, 24 VDC The F3 fuse is designed to blow in case of an over-
- Relay (K6 - Voltage) current situation encountered by the microwave
- Relay (K7 - EC Cooling Fan) system (magnetron, high-voltage transformer, diode,
- Voltage sensor capacitor). It is also designed to blow if the monitor
- Wire harnesses switch opens before the primary or secondary switch
while the microwave circuit is energized.
For information on accessing and removing parts,
see the Appendix. Power Supply
The power supply outputs 24 VDC at 40 watts to
Electrical Compartment Cooling Fan
the control board and relays.
The oven has three fans across the top of the back
panel. The center fan cools the electrical compart- Relay - K6 Voltage
ment. It is actuated by the cooling fan thermostat
The K6 relay is a 240 VAC, 30 amp, three-pole,
when the temperature of the electrical compartment
double-throw, 24 VDC relay coil. Operational in
reaches 120ºF (49ºC).
North America only, it switches between 208 and
240 VAC on the HV transformer and filament
Electrical Compartment Thermostat
transformer taps (depending on incoming voltage).
The cooling fan thermostat, located on the top elec- Through the voltage sensor, the oven defaults to the
trical panel, actuates the electrical compartment cool- 240V position and switches to 208 if less than 222
ing fan via the K7 cooling fan relay. volts is detected. 230V/400V international ovens and
all Japan models utilize the normally-closed (N.C.)
Electrical Compartment Thermocouple contacts of the relay (default position) to power the
The electrical compartment thermocouple is part microwave transformers.
of the control board and measures the temperature
of the electrical compartment. If it is above 158ºF Relay - K7: All Cooling Fans
(70ºC), an F6: EC TEMP fault will display. The
control board checks the electrical compartment The K7 relay is a 240 VAC, 24 VDC coil, 20 amp,
temperature once every 60 seconds. sealed double-pole, double-throw relay. It switches
power to the center cooling fan when the electrical
EMI Filter compartment thermostat detects 120ºF (49ºC). See
page 40 for more details.
The EMI filter helps suppress the amount of RF
interference emitted by the oven.
 43

Voltage Sensor The catalyst material is very sensitive to certain

chemical compounds. Irreversible damage can
For North America models only. Voltage selection
occur if the catalyst is exposed to cleaning chemi-
is performed at the time of manufacture; however,
cals containing phosphates, NaOH, silicates, Na
if incoming voltage for the store is different than
and Potassium Salts. These chemicals are found in
the preset voltage, the operator will be required to
most commercial degreasers and cleaners; therefore,
select either 208 or 240 after turning on the oven.
only TurboChef® Oven Cleaner should be used.
The correct voltage will be enlarged on the screen,
identifying which option to select.
CAUTION: Clean the catalytic converter
with TurboChef Oven Cleaner and rinse
Wire Harnesses
thoroughly with distilled water. Let the
The wire harnesses distribute power to the oven’s catalytic converter air dry before reinstalling.
electrical components. For oven schematic and If TurboChef Oven Cleaner is not available,
wire harness drawings, see pages 63-68. use only distilled water.

Troubleshooting Air Filter

The power components could potentially be relat- The filter is located on the back of the oven. It
ed to the cause of any fault (see pages 47-53). helps prevent debris from getting into the electrical
compartment through the cooling fans. The filter
The power components might also be related to requires scheduled maintenance and occasional
any issue diagnosed in the section “Non-Fault replacement, as it must be kept clean and in good
Code Troubleshooting” on pages 54-61. working condition to ensure proper air circulation
to the electrical components of the oven. See page
5, step 6 for details.
Filtering System
This section contains information about the Vent Catalyst
following components: In addition to the main catalytic converter, the
- Catalytic converter oven contains a secondary catalyst in the vent tube
- Air filter path. This catalyst further assists in the breakdown
- Vent catalyst of grease and particulate matter before the excess
air enters the atmosphere.
Catalytic Converter
The catalytic converter, a VOC type catalyst, is Troubleshooting
located behind the inside cook cavity wall and is The following issues may occur in relation to the
responsible for cleaning the recirculating airflow. filtering system:
The catalyst functions by substantially lowering - F9: CC Temp (if the catalyst is clogged with
the combustion temperature of grease entrained in grease and debris - see page page 43)
the air path to approximately the same temperature - Fire in the cook cavity (if catalytic converter is
of the airflow; thus the grease burns and breaks clogged and oven is not regularly cleaned).
down into CO2 and H2O as it passes through the - Steam present at the top of the oven door or
catalytic converter. The catalyst will operate most when the door is opened (if vent catalyst is
efficiently at temperatures above 475ºF (246ºC). clogged or vent cover is installed upside down).
- Electrical component failure (if filter is not
oven systems

present or is clogged).
- Undesirable flavor transfer.
- Undesirable odors.
44 oven systems

This page intentionally

left blank.
Troubleshooting
 45

Overview of Troubleshooting F3: Magnetron Current Low

This fault is displayed when the current transformer
This section contains information on the
(CT) on the I/O control board detects less than 10
following:
amps. The fault is monitored when the microwave is
- Fault code descriptions
on during a cook cycle or in Test Mode.
- Fault code troubleshooting
- Non-fault code troubleshooting The fault is cleared from the display at the onset of
a cook cycle if the CT detects 10 amps or greater, or
For information on accessing Test Mode, see page when the magnetrons are successfully energized in
19. For information and illustrations on replacing Test Mode.
components, see the Appendix.
F4: Door Monitor Defective
Fault Code Descriptions This fault is displayed when the control detects that
the monitor interlock switch opens before the
To view the fault log, see page 19. primary or secondary interlock switches. Additionally,
this fault will blow the 20-amp F3 fuse if the micro-
F1: Blower Running Status Bad wave high voltage system is energized when the fault
This fault is displayed when the motor controller occurs. The fault is cleared from the display when
indicates no running status. the oven is powered off and then back on.
The motor and motor controller are monitored NOTE: Door interlock switches are in parallel.
continuously in all modes with special handling in For the oven schematic, see page 64. The fault is
Test Mode (see “Control Blower Speed” on page monitored during a cook cycle and in Test Mode
20). If a fault is detected, the oven will stop cooking when the microwave is on (see “Test Mode” on page
and go to the “Cooling Down” screen while flashing 19).
“F1: Blower.”
F5: Magnetron Over Temperature
Upon turning on the oven, the control will attempt This fault is displayed if either magnetron
to restart the motor. If the restart is successful, the thermostat reaches 270ºF (138ºC), or if either
fault message will be cleared from the display. The thermostat connector is disconnected.
fault message is also cleared at the onset of cooking
or when the blower motor is tested in Test Mode The thermostats will reset automatically, and
(page 20, section “Control Blower Speed”). are wired in series. The fault is cleared from the
display at the onset of a cook cycle if the thermostat
is closed and connected properly.
F2: Cook Temperature Low
This fault is displayed if the cook cavity temperature
F6: Electrical Compartment Temperature High
drops more than 120ºF (67ºC) below the set
This fault is displayed when the temperature of the
temperature during a cook cycle (registered after
electrical compartment exceeds 158ºF (70ºC), as
five seconds into a cook cycle).
measured by the sensor on the control board. The
electrical compartment temperature is monitored
The fault is cleared from the display at the onset
once per minute.
of cooking if the cook cavity temperature is within
troubleshooting

120ºF (67ºC) of the set temperature or when the The fault is cleared from the display if on the next
heaters are tested in Test Mode (page 20, section check, the thermocouple temperature is below
“Top Heater Test” and “Bottom Heater Test”). 158ºF (70ºC).
46 troubleshooting

F7: RTD Open RTD senses +650°F (343°C) for more than 40
This fault is displayed when the control detects that seconds but less than 2 minutes. The fault will only
one or both of the RTDs is “open.” The display will appear in the fault log and will not terminate a cook
show “999º” indicating the RTD is open or cycle upon discovery.
disconnected. The fault is cleared when the control
detects continuity. F10: Communication Failure
This fault will signal that the UI control board
F8: Heat Low (Phoenix) is no longer able to communicate with
This fault displays when the oven is warming up the I/O control board (SAGE). This fault will ter-
or during Test Mode (page 19) if the cook cavity minate a cook cycle upon discovery.
temperature fails to rise at least 14ºF (7ºC) within a
given 30 seconds. F12: Firmware Reboot
This fault will signal that the UI control board
F9: Cook Cavity Temperature High (Phoenix) became unresponsive for four seconds,
This fault will signal that the catalyst has “flashed” forcing a system reboot.
due to excessive grease. The fault occurs when the

Fault Code and Description When Active Refer to...

Warmup Idle Cooking Test Mode

F1: Blower Running Status Bad a a a a Page 47

F2: Cook Temperature Low a Page 48

F3: Magnetron Current Low a a Page 49

F4: Door Monitor Defective a a Page 50

F5: Magnetron Over Temperature a a Page 50

F6: E C Temperature High a a a a Page 51

F7: RTD Open a a a a Page 51

F8: Heat Low a a Page 52

F9: Cook Cavity Temperature High a a Page 52

F10: Communication Failure a a a a Page 53

F12: Firmware Reboot a a a a Page 53

Fault codes are listed in order of hierarchy. For example, if during cooking the oven experiences an F1
and F2 fault, the oven will report only the F1 fault because the software will halt all actions upon
discovering the F1 fault.

FAULT CODES F1 - F5, F7, F10, AND F12 WILL TERMINATE A COOK CYCLE UPON DISCOVERY.
 47

Fault Code Troubleshooting

From Test Mode, you can run oven diagnostics and check fault counts. To access Test Mode see page
19, or turn on Diagnostic mode (see “Diagnostic Mode Yes/No” on page 16) To locate oven
components for testing, adjustment, or replacement, see the Appendix.

Troubleshooting:
F1: BLOWER (Blower Running Status Bad)

Is the blower Is the oven type

motor spinning YES Cycle power to the oven. NO
Did the blower start up? set to “Bullet”?
NO freely? (see page 20)

Remove obstruc- YES NO

tion or if necessary, YES
replace blower Set the oven type
motor. YES
to “Bullet.” Does
Do resistance measurements the F1 fault persist?
between windings and
Check the wire
chassis agree with values on Is the Status Indicator
harness and if nec-
motor windings resistance YES “A” backlit in test
essary, replace the
table (below)? mode? (page “Test NO
I/O control board
Mode” on page 19)
NO (SAGE).
Replace the
BMSC. YES
Replace blower motor. NO

1. Disconnect control wiring (J1 connector).

Test for voltage on the J1 connector.
2. Ground pin 5 of the J1 connector (Status
1. Ground pin 5 of the J1 connector. YES OK wire) to chassis to remove the back-
2. While pin 5 is grounded, check the
light from status indicator “A” (see “Test
J1-1 (red) terminal on the control
Mode,” page 19 for more details).
wiring plug for 0-10 VDC across pin
J1-1 and common (page 64) while
Was the back-light removed from status
incrementing the blower speed in test
indicator “A” while pin 5 was grounded?
mode.
Is DC voltage present throughout all speed YES
settings in test mode on the J1 connector? NO

To From Description Expected Resistance

troubleshooting

Black Red Winding (A-B) 2.0-2.6 Ω

Black White Winding (A-C) 2.0-2.6 Ω
Red White Winding (B-C) 2.0-2.6 Ω
Black, Red, or White Green Windings to Chassis Open
Motor Windings Resistance Table
48 troubleshooting

Troubleshooting:
F2: LOW TEMP (Cook Temperature Low)

Is the high-limit Is the H1 or H2 heater defective?

Reset and determine why YES NO
it tripped – excess grease thermostat tripped? 1. Isolate the heater circuits by
buildup, etc. The reset disconnecting them from the
button is on the back panel high-limit switch.
near the power cord. 2. The top (H1) heater should
have a resistance of 13 Ohms
at room temperature.
Is the solid state relay defective? Heater is 3. The bottom (H2) heater
Replace the
defective should have a resistance of
1. Leave the 4-pin control wiring defective heater.
14.4 Ohms at room
connected. temperature.
2. Set the meter to DCV.
3. In Test Mode, turn on the top See page 19, sections “Top
Heater OK Heater Test” and “Bottom
(H1) heater (page 19).
4. On K5, check between B(-) white Heater Test” for Test Mode
to ground. If the signal goes from instructions.
24 VDC to 0.VDC, then the
signal is good and the SSR is Is wiring from the solid state relay
defective. to the I/O control board OK?
5. Repeat steps 3-4 for the bottom
(H2) heater on K4 between A(-) Check wires at the 4-pin connector
white to ground. on the SSR:
(A + - + - B)
1234
SSR is defective SSR OK
(See page 64 for schematic.)

Replace the solid state

relay. NO YES

Is each RTD functioning

Correct wiring. properly? (See page 33,
section “RTD - Top and
Bottom Testing Procedure”
for testing instructions.)

YES NO

Ensure wiring is
Replace the I/O
correct. If neces-
control board
sary, replace the
(SAGE).
defective RTD.
 49

Troubleshooting:
F3: MAG CURR (Magnetron Current Low)

Energize the magnetron Is the K6 mechanical

circuit from Test Mode relay in good working
(page 19). Are there Intl. Is the oven International or U.S.? U.S.
order?
10+ amps present on
the current transformer YES NO
wire, located on the Confirm the F3 fuse is a Replace the F3 fuse and Replace
control board? (Verify NO 20-amp ATMR fuse. Is it YES verify the operation of the K6 relay.
the wire is connected open/blown? switches (page 35, section
through the CT loop.)
“Interlock Switches”).
YES NO
Are 10+ amps present Is primary voltage present at the
Run test cook NO
YES during the F3 fault high-voltage transformers (page
cycles to see if
alarm? Replace the I/O 38)? NEVER TEST SECONDARY 
fault repeats
control board VOLTAGES
(page 11). If YES
not, clear faults. NO (SAGE). NO YES
Did fault repeat? Energize the mag-
netron circuit Test the high-voltage transformers
Replace the
Remove and inspect the from Test Mode for primary and secondary winding
NO high-voltage
magnetrons for discolored (page 19) and test resistance (page 38). Are they
transformers.
antennas or waveguide for control voltage functioning properly?
contaminants. Were any to the K2 anode YES
defects found? relay. Is 24 VDC
present on pins Test the filament transformers Replace the
YES NO (page 38). Are they functioning
B-17 and C-14 on NO filament
the control board? properly? transformers.
Replace Reinstall all
YES
affected parts and NO
YES
parts. place the Replace the
oven back in Replace the Test the capacitors (page 37). NO
I/O control capacitor(s).
service. Are they functioning properly?
board (SAGE).
YES
Energize the magnetron Replace the
Inspect/replace wir-
circuit from Test Mode Test the high-voltage high-voltage
ing between B-17,
(page 19) and test for NO diode(s).
NO C-14 of the control diodes (page 39). Are
control voltage on the they functioning and
board and terminals
K2 anode relay. Is 24
troubleshooting

A+B of the K2 relay. wired properly? YES Replace the

VDC present on
magnetron(s).
terminals A+B?
Inspect/replace wiring between terminal 4 (K2) and
YES T1-1 (HV transformer), and between terminal 6
(K2) and T2-3 (HV transformer; US 240 VAC) /
Is voltage leaving the K2 YES T2-2 (HV transformer; US 208 VAC or Intl.).
anode relay on terminals
4+6? NO Replace the K2 anode relay.
50 troubleshooting

Troubleshooting:
F4: MONITOR (Door Monitor Defective)

Is the connector to the monitor Seat the connector

NO
switch properly seated? on the switch.
Are the switches opening in
YES
the correct sequence (P, S, M)
while the oven is hot? (Ensure
the oven has been at operating NO Is the 20-amp F3 fuse blown? YES Replace the F3 fuse.
temperature for at least fifteen
minutes.) To access Test Mode
or for info on status indicators,
YES Are the switches Are the
see page 19.
closing in the YES switches bent
NO or damaged?
correct sequence NO
(M, S, P)?
Adjust the monitor safety switch. NO YES
See page 39 for instructions. Run
test cook cycles to verify proper
operation. Run test cook cycles to verify Replace
proper operation. all switches.

Troubleshooting:
F5: MAG TEMP (Magnetron Over Temperature)

Verify wiring and check K7 Is the airpath into the elec-

Open the top cover, place the oven in trical compartment blocked
fan relay operation (B-17 NO Test Mode, and test the magnetrons YES or clogged with debris?
and C-16). If necessary,
(see page 19). Are the magnetron Check the cooling fan finger
replace the cooling fans.
cooling fans operating? guards and filter on the back
panel.
Verify wiring to magnetrons, Do the magnetrons pass testing in the NO
NO YES
and verify magnetron ther- Test Mode? See page 19.
mostats are not open. Are
Remove the debris
wiring and thermostats okay? YES or reposition the
Fault message
NO oven away from
should disappear.
obstruction.
Correct wiring/
replace the Replace the magnetron(s) and
YES
thermostats. test again in Test Mode.
 51

Troubleshooting:
F6: EC TEMP (Electrical Compartment Temperature High)

Is the oven in an area of moderate

YES NO
temperature (120ºF [49ºC] or cooler)?

Does the oven have Relocate oven to

room to ventilate? cooler area.
Move oven to open area or remove
Required clearances: NO
items that are in close proximity.
Top: 5” (127 mm)
Sides: 2” (51 mm)

YES

Is the wire harness properly connected?

Is the middle cooling fan
NO Check cooling fan thermostat, K7 NO
rotating when the fan is
relay, and center cooling fan. (See page
turned on?
64 for schematic.)
NOTE: All three fans
should rotate.

YES YES
Correct wiring.
Check for obstructions in
the airflow and remove Replace defective
them and clean the filter. component.

Troubleshooting:
F7: THERMO (RTD Open)

Test RTD resistance

(page 33, section “RTD - YES Is the RTD properly connected to the NO Correct connection.
Top and Bottom Testing I/O control board (SAGE)? (See page
Procedure”). Is the RTD 64 for schematic.)
open?
troubleshooting

YES Replace the RTD.

NO Replace the I/O control

board (SAGE).
52 troubleshooting

Troubleshooting:
F8: HEAT LOW

Is the blower motor Is the oven type set to Set oven type to “Bullet”
YES NO
moving air? Check in “Bullet”? (see page 20) and try warming up the
Test Mode - see page oven again. Does the
YES
20, section “Control fault persist?
Blower Speed.”
See page 47 to troubleshoot
NO F1: BLOWER (Blower Running
YES
Status Bad)

Are the door switches in need of adjustment

or is the door misaligned? (If the control Follow instructions on
detects that a switch is open for more than NO page 48 (F2 Fault) for
2:00, the heaters will turn off until the further troubleshooting.
switches are detected to be closed.)

YES

Follow instructions on page 54 (“Door

Open” Message When Door is Closed) for
further troubleshooting - even though in this
case there may not be a “door open” message.

Troubleshooting:
F9: CC TEMP (Cook Cavity Temperature High)

If this fault frequently occurs,

- Ensure the oven is cleaned daily (see pages 5-6).
- Determine if large amounts of grease-laden food are being cooked, and if
so, recommend smaller portions per cook cycle.
 53

Troubleshooting:
F10: Communication Failure

Cycle power. Does the F10 reappear

YES NO
after approxiamately 10 seconds?

Replace or re-seat the 4-wire cable Return the oven to service.

(R485, J13 (Phx) to J9 (Sage)) on
both control boards. Does the F10
Replace the I/O control board (SAGE)
reappar after approximately 10 sec-
YES and update the firmware for both
onds?
Sage and Phoenix. If the problem
persists, replace the display assembly,
which includes the UI control board
(Phoenix).

Troubleshooting:
F12: Firmware Reboot

Return to the cook-

Go to the Info Screen (page 15). Does
ing or off screen. Update the firmware
YES the oven have the latest firmware version? NO
Insert a USB thumb (page 22).
(Check with TurboChef customer support).
drive. Does the
oven detect the USB
drive?

NO YES

Verify the rear air filter Replace the USB port and USB extension cable. If
Replace the is not clogged. Is the air the problem persists, replace the display assembly,
USB port filter OK? which includes the UI control board (Phoenix).
and USB
extension NO YES
cable.
Clean/ Verify the 24 VDC
replace the power supply is in YES
troubleshooting

air filter good working order.

Is the power supply NO Replace the power
OK? supply.
54 troubleshooting

Non-Fault Code Troubleshooting

This section provides troubleshooting tips for issues that may occur independently of an oven fault.

Troubleshooting:
“Door Open” Message when Door is Closed

Enter Test Mode (page 19) Is “F4 MONITOR” Refer to the F4: MONITOR
NO YES
and observe the status indi- fault present? troubleshooting procedures on
cators when the door closes. page 50.
Do all three door switches
close in sequence (P, S, M)?

NO YES

Check the door/door Adjust the door switch(es) to

hinge connection. Is NO allow the switch(es) to close NO Is the wiring from the door switches
the door loose on the (page 35, section “Adjusting to I/O control board (SAGE) OK?
hinge arms? the Primary, Secondary, and
Monitor Switches”). Is the YES NO
YES issue resolved?

Adjust/tighten the door Replace the door Correct wiring or replace

(page 34, section “Adjusting switch(es). it if damaged.
the Oven Door”).
 55

Troubleshooting:
No Display – Screen is Blank

Unplug the oven for 20

Return the oven to service. YES seconds and plug it back NO
in. Did the display come
Is the display white or does it back?
have stripes across it? Are any of the LEDs on
YES
the back of the display lit?
YES NO
NO
Replace the power
supply. Is the power supply
receiving power? (Is
Replace the F1 NO the green light on?)
There are three buttons of the back of and/or the F2
the display in a column. fuse. YES

Is the power supply

Replace the power NO
output 24 VDC?
supply.

YES
While holding down the bottom two
buttons, press the top button. Let go of
Is the control board
the top button first, and then let go of Check wiring from receiving correct VDC?
the bottom two buttons. the power supply to NO
the control board. Verify voltage on pin 2
Correct wiring if of the J7 connector is
Is the blue LED flickering? necessary. 24 VDC (See page 64
for schematic).
NO
YES
YES Replace the
display.
Is 5 VDC present on pin
Give the display 20 seconds to 1 of the J7 connector? If
recover. Did it recover? not, replace the I/O con-
troubleshooting

NO trol board (SAGE).

Replace the Replace the display. YES NO

YES display.
Replace the I/O control
Return the oven to service. board (SAGE).
56 troubleshooting

Troubleshooting:
Touch Screen is Locked Up or Unresponsive

Is the problem related to Follow the “Troubleshooting:

NO Is the screen blank? YES
specific food items? No Display-Screen is Blank”
steps on Page 55.
NO YES
Reload the menu (page
21).

Doees the oven show a door

open message?

Follow the “Troubleshooting: ‘Cook

NO YES Door Open’ Message when Door is
Closed” steps on Page 54.

Clean the air filter and verify there is sufficient

ventilation to the oven. Cool the oven down;
did the touch screen become responsive?

NO

Open the oven door and wait approxi-

mately 15 seconds. Does a message
appear that says to close the door?

YES Follow the steps on page 53

NO
for troubleshooting F12.

Replace the display. Confirm

with Technical Support that the
replacement display has additional
shielding for EMI protection.
 57

Troubleshooting:
Oven Keeps Cooling Down, Warming Up, or Turning Itself Off

Do the door switches require Troubleshoot the fault code

adjustment or is the door NO Is there a fault code present? YES
(pages 47-53).
misaligned?

YES NO Verify Auto-On and Auto-Off functions

are turned off or set to the proper time.
Verify the oven clock is set properly.
Adjust the door switches (page 35, section
Does the problem persist?
“Adjusting the Primary, Secondary, and
Monitor Switches”) and/or adjust the door.
Update the Phoenix firmware. YES

Replace the display.

troubleshooting
58 troubleshooting

Troubleshooting:
Menu will not Load - USB

Verify the oven is Off Does the oven detect Does the “Load Menu”
NO YES
or Cooling Down - the the USB when it is option appear?
USB will not be detect- inserted into the oven?
ed if the oven is in any YES NO
other mode. Does the
Replace the USB port
problem persist? YES
and extension cable. Does Verify the Load Menu
the problem persist? option is set to “Yes”
from the Options screen
YES (page 15).

Replace the Phoenix display. After selecting the “Load

Menu” option, is there a
MicroSD error message?

YES NO YES

Verify the MicroSD

Verify that the menu is the correct card is inserted properly
type for this oven (i.e., not a Tornado and has not popped
Replace the USB
menu, et cetera). If necessary, obtain a out. If the error message
port and extension
new menu file from TurboChef. Does is still present, replace
cable. Does the
the problem persist? the MicroSD card and
problem persist?
update the Phoenix
YES firmware

Verify that the USB contains 8GB

Verify that the
or less of storage space. If it is larger
YES file is a binary file
YES than 8GB, try a different USB.
(.bin) that is 16KB
Does the problem persist?
in size (forward
to Tech Support
for verification).
On a computer, copy and paste the files from
Verify that the
the USB into another directory. Next, format YES menu file is stored
the USB drive on your computer, specifying the
on the root of
FAT-32 file system. After the USB has been for-
the USB (i.e., not
matted, copy the files back onto it and try the
inside any folders).
menu load again. Does the problem persist?
Does the problem
persist?
 59

Troubleshooting:
Firmware will not Update

Does the “Update

Verify the oven is Off Does the oven detect Firmware” option
NO YES
or Cooling Down - the the USB when it is appear?
USB will not be detect- inserted into the oven?
ed if the oven is in any YES NO
other mode. Does the
Replace the USB port
problem persist? Obtain a new firm-
and extension cable. Does
YES the problem persist? ware file (directory)
and/or USB drive
YES After selecting from TurboChef
the “Update Technical Support.
Replace the Phoenix display. Firmware”
option, is there
a MicroSD error
YES
message?

NO Verify the MicroSD

card is inserted properly
Does the firmware update finish? and has not popped out.
If the error message is
YES NO still present, replace the
MicroSD card.

Is there a big “X” and Cycle power to the oven and try the update
a big checkmark on the again. If the update fails to finish again, cycle
screen? power and verify the oven is operational.
Perform several test cooks and verify product is
YES NO cooking properly. Is the oven operational and
functioning properly?

Perform several test NO YES

Touch the checkmark.
The oven will require cook cycles and
several minutes to verify product is Replace the I/O Contact TurboChef
complete initialization. cooking properly. Is control board Technical Support to
the oven operation- (SAGE). Does the further troubleshoot
al and functioning problem persist? why the update failed.
troubleshooting

properly?

YES
YES NO

Replace the display (Phoenix).

60 troubleshooting

Troubleshooting:
Food Not Cooking Properly

Does the problem occur for all food

items? For example, are all recipes under-
YES cooked/overcooked/etc.? NO

Are there any fault Troubleshoot the Is the food item in the
codes present? See fault(s) using the steps correct starting state
pages 45-46. on pages 47-53. (e.g., frozen, fresh, etc.)?

NO YES
NO YES

Is the menu part number YES Ensure the food item

and revision correct? Verify is being properly
with customer or contact stored/prepared
TurboChef Customer Service. NO
before cooking.

Login to the MFG

screen (page 20). Is Update the menu
the oven type set to YES (page 21). Does the Is the correct amount
“Bullet”? problem persist? of food (portion) being
cooked?
YES NO

Set the oven type to

“Bullet” and update the NO YES
firmware (page 22).
Is the food item being prepared correctly
and consistently? For example, bread cuts
Verify the SSR wiring are straight and not “V” cuts, meat is
is correct (page 63), sliced at correct thickness, pizza dough is
and that the SSR is Ensure that the cor- correct consistency, etc.
functioning properly. rect amount is being
cooked - not more or YES NO
less than the recipe
specifies.
Ensure that the food
item is properly
prepared.
 61

Troubleshooting:
Steam Present During or After Cooking

Perform both the daily and quarterly

cleaning procedures (pages 5-7). Verify the
ventilation holes on the rear vent catalyst
housing cover are not blocked with debris.

Steam still present

Check to see if the rear

Is the rear vent catalyst Install the rear vent
vent catalyst (or possibly
cover installed properly? catalyst housing cover
main catalytic converter) YES NO
(see page A-2, item 3). with the ventilation
is clogged. Clean and/or
holes at the bottom.
replace if necessary.

Troubleshooting:
Speaker Not Beeping

Unplug the oven for

Replace the speaker and
YES 10 seconds and plug it NO
Replace the display. the speaker cable. Does
back in. Did the speaker
the problem persist?
come back?

YES

troubleshooting
62 troubleshooting

This page intentionally

left blank.
Oven Schematic and
Wire Harnesses
 63

Oven Schematic and Wire Harnesses

This section provides an overall wiring schematic for the oven. It also provides detailed drawings of
each wire harness with labeled connectors.

The following drawings are provided:

- Relay Schematic (below)

- Phoenix and Sage connectors/harness pinout (adjacent)
- Oven Schematic (page 64)
- Heater (page 65)
- Cooling Fans (page 65)
- High Voltage Microwave Circuit 1 and 2 (page 66)
- Low Voltage (page 66)
- Line Voltage (pages 67-68)

Relay Schematic

A2 B1

A1 B2

A B
+ - + -

1 2 3 4

K4 K5

OVEN SCHEMATIC AND WIRE HARNESSES

Item Description Item Part Number

Relay (K1 - Filament) 101273

Relay (K2 - Anode) 101273

Relay (K3 - Monitor) 101273

Relay (K6 - Voltage) 101272

Relay (K7 - All Cooling Fans) 101273

For more detail, see pages A-14 and A-15

in the Appendix.
64 OVEN SCHEMATIC AND WIRE HARNESSES

8 7 5 4 3 DWG NO
ENC-9102
SH
1 1
REVISIONS
COLOR CODE (LINE VOLTAGE) COLOR CODE (HIGH VOLTAGE/TENSION) COLOR CODE (LOW/CONTROL VOLTAGE) LTR DESCRIPTION DATE APPROVED
NOTE: ONLY THE NGC-3062-1 AND THE NGC-3061-1 HAVE 3
BLU - BLUE = LINE V (208/240) WHT - HI-VOLTAGE WIRE FOR MAG 1 BLK - BLACK (-24 VDC/COMMON) WHT - WHITE (CONTROL OUTPUT) PRIMARY TAPS, ALL OTHER TRANSFORMERS HAVE 2 PRIMARY TAPS. A ECN # 1412-020 DR
PRODUCTION RELEASE
12/19/14 D ROBILLARD

BRN - BROWN = LINE V (208/240) BLK - HI-VOLTAGE WIRE FOR MAG 2 RED - RED (+24VDC) PUR - PURPLE (CONTROL OUTPUT) IN 50 HZ APPLICATIONS, TRANSFORMER WIRES T1-2, T2-2, FT1-2, AND
ORG - ORANGE = 240 LINE INPUT FOR TAP 3 ON TRANSFORMERS GRY - GRAY (STATUS INPUT/CONTROL OUTPUT) YEL - YELLOW (CONTROL OUTPUT) FT2-2 WILL NOT BE CONNECTED TO THE TRANSFORMERS. B ECN # 1412-020 DR
ADDED BULLET NAME, CENTER FAN RUNS ON THERMOSTAT ONLY
12/19/14 D ROBILLARD

BLK - BLACK = HI-TEMP 240 VAC WIRE ORG - ORANGE (STATUS INPUT/CONTROL OUTPUT) ADDED KEYPAD AND DISPLAY AS AN OPTION

C ECN # 1705-012 DR
CORRECTED SAFETY INTERLOCKS NC TO NO
5/08/17 D ROBILLARD
100182
120°F
D TOUCH K-7 (FANS)
NO D

SAGE J7
SPEAKER C 2

POWER (I1-9475)
OPTION
1
QC5 7
4 1
1
3 3
2 9

PHOENIX DISPLAY BOARD

CON-7077 QC-12
6
COMM (CON-7076)

SAGE J18
NOTE: ALL 50 HZ OVENS HAVE 230VAC NOTE: JUMPER ON CAPACITORS FOR 50HZ
SPEAKER A B
B (KEYPAD ONLY) TRANSFORMERS ( TAPS 1-2 ARE OPERATION ONLY
(BETWEEN TERMINALS 1 & 3)
B C-16
CONNECTED)
CENTER FAN
J3

MICRO SD
C-20
J9
C1-6
T1 (JUMPER)
C-7 KEYPAD J11
LIGHT
RING
K-6 (VOLTS) BLU (COM)
C1
4
- - - - - 14 1 2
J1 J6 J13 J14 7
1 ORG (240)
1
C
100481
BRN (208)
J2
- - - - - 14 1 2 4 BRN (208) 1 2 3
USB CABLE 2 WHT
.19uF .91uF (-) D1 (+)

J10 J7 103193 8
2 ORG (240) ORG (240)
3
MAG COOLING
1 5 BLU (208) FAN RIGHT
- - - - - - - 14 FA F REAR
3 ORG (240)
J8 J12 9 QC-9
100164
6 BRN (208)
HV TRANSFORMERS MAG 1
CURRENT SENSOR J5 SMART
A B 60HZ (NON JAPAN) NGC-3062-1
100182 CARD/USB 50HZ (NON JAPAN) NGC-3062-2 NGC-3015
A18 - BLOWER 0-10 VDC/RED READER
100516
C-4 (JUMPER)
A9 - RTD-1 INPUT/ORANGE CAPACITORS
C2
A8 - RTD-2 INPUT/ORANGE TOP C1-2
A7 - RTD-3 INPUT/RED
HX
J5 J2 BRN (COM)
T2 BLK
C
60HZ (NON JAPAN 0.91uf) NGC-3020
50HZ (ALL 50HZ OVENS) NGC-3020-2
A6 - MAG O.T GROUND/BLACK 100481
C A5 - VOLTAGE MODULE GROUND/BLACK
BLACK
RED
1 240 ANALOG
VAC SPEED 0-10V 1 A-18 (RED) 1 4
1
.19uF
2
.91uF
3
C
A4 - RTD-3 INPUT/RED 2 3 PHASE I/O COMMON 2 B-8 (BLACK)
BOTTOM WHITE MAG K-3 (MONITOR) (-) D2 (+)
3 OUT ENABLE 3 B-1 (WHITE) BLU (208)

20
A (20 PIN) A3 - RTD-2 INPUT/ORANGE
A2 - RTD-1 INPUT/ORANGE
HX BLOWER
MTR
GREEN
4 I/O COMMON 4 B-8 (BLACK) CT 1 BLUE 2 MAG COOLING
11 7 ORG (240) FAN LEFT
(CCW) STATUS OK 5 C-1 (GRAY)
SPLICE 1 4 3
FA F REAR
I/O COMMON 6 GND QC-10
1 B8 - BMSC GND (J2-2 & J2-4)/BLACK 3 BLUE
10 B1 - BLOWER ENABLE (J2-3)/WHITE 9
12 24 SAFETY INTERLOCKS 6 MAG 2

C22 - K5-B4 (TOP HEATER)/WHITE MONITOR NC BMSC J3 A B

FT1
NGC-3015 100516
SWITCH 1 RELAY ASSY
B (24 PIN) C21 - K4-A2 (BOTTOM HEATER)/WHITE BLU (COM)
PRIMARY C-11
C20 - SPEAKER +24/RED (KEYPAD ONLY) INTERLOCK NC C
NO 180-240 2 1 MAGNETRON OVERTEMP
C19 - (+24) VDC INPUT/RED
C VAC IN 3
C1-4
BRN (208) 2 212°F (100°C)
C16 - K7-B (MAG FANS)/GRAY NO SECONDARY K-2 (ANODE)
C14 - K2-B (MAGNETRONS)/WHITE INTERLOCK NC ORG (240) 3 MAG 1 MAG 2

3
6
9
B
C13 - K1-B (FILAMENT TRANSFORMERS)/PURPLE 1
C 7
C12 - (MAG-OT) STATUS/WHITE NO NO
1 13 C11 - K3-B (MONITOR SWITCH STATUS)/ORANGE
NO 4 BLUE K7
C C
WHT

WHT

B
ORG

1 11 C10 - PRIMARY SWITCH STATUS/WHITE 3 NC NC

BLK

BLK

C9 - SECONDARY SWITCH STATUS/WHITE

9
FT2

A
4
7
1
6 BLUE
BLU (COM)
22
C7 - SPEAKER GROUND/BLACK (KEYPAD ONLY) OT3 OT4
12 C6 - PRIMARY SWITCH GROUND/BLACK 1
C (22 PIN)
C-10

C-11

A B
C-6

C-5

C-9

C5 - MON-SEC SWITCH GND-(-24) VDC INPUT/BLK-BLK 2

BRN (208)

3
6
9
B
C4 - K6-B (VOLTAGE SELECTOR)/YELLOW
C-14
C3 - VOLTAGE SELECTOR INPUT/RED C-19, C1-1, K4-1, K5-3 C1-3 ORG (240) 3 QC1 QC2
C1 - BLOWER STATUS/GRAY
SWITCHES ARE SHOWN
WITH THE DOOR OPEN
24VDC
+V
-V C-5 K1
POWER G
K-1 (FILAMENT)
B J9
SUPPLY N
FILAMENT TRANSFORMERS B

A
4
7
PHOENIX J13

1
1

1
2

2
(TOUCH OPTION) L
1 60HZ (NON JAPAN) NGC-3061-1
J18 COMM (CON-7076) 7
4 50HZ (NON JAPAN) NGC-3061-2
J10

6
9
3

B
J7
3
F1: 12 AMPS CLASS CC
QC9 RTD-TOP 9

C-12

A-6
J8
J4 1 2 - - - - - - - - 15 16 F2: 12 AMPS CLASS CC 6
MANUAL RESET K2
A-7 F3: 20 AMPS CLASS CC
A-8
2 2 2 A B
HIGH TEMP LIMIT

A
4
7
1
- - - - - - - - 15 16 1 2
A-9 F1 F2 F3 SOLID STATE 102075
CN6
- - - - - - - - 15 16 1 2
C-13 RELAY
HHC-6517-2 1 1 1 C1-5
C
PHOENIX J1
DISPLAY QC10 C1-1 NGC-3005 YEL NC WHT

3
6
9
B
POWER (I1-9475)
(TOUCH OPTION) (KEYPAD ONLY)
C-3 1 1 E1
VOLTAGE
E4
POWER SUPPLY +24 VDC
K4 BOTTOM 11 12 1
HEATER
A1 C NC K3

A
LIGHT
QC11 RTD-BOTTOM A-5 2 2 E2
MODULE
E3 YEL BLK

21 22

1
RING A2

- + - +
4 3 2 1

A
C-21 BOTTOM HEATER

4
7
1
B SMART READER A-4
C 1
(KEYPAD ONLY) A-3 NOTE: NOT CONNECTED FOR
B1 NC 3000W/14.4 OHMS
A-2 INTERNATIONAL MARKETS 1 2 3 4 C-22
B2 31 32 TOP HEATER

4
2

B
HHC-6517-2 K5 TOP 3300W/13.1 OHMS
MANUAL RESET

3
6
9
B
HEATER
OT1
8 2 K6

2
5
8
7
2 6 7
3 PHASE 1 8 7 3 2 4 5 6 3 PHASE SINGLE

A
4
7
1
DELTA WYE PHASE
L2
1 4 8 3 5 6 TOP HEATER - L2 FILTER OUTPUT
L1 L2 L3 N 1 3 7 8 2 4 5 6
5
HX2 CKT

LOAD
AUX CKT
L2 4 WIRE INPUT DIAGRAM
5 WIRE INPUT 3 WIRE INPUT BOTTOM HEATER - L2 ON F1
HX2 CKT
EMI FILTER
A
MW
L1
L2
L3

A
CKT
N
G

SIGNATURE
1
HX 1
XC
KT
MW C T
2C L1
HX1 CKT
L2
DATE
AU T
L1

L2
KT

MW2 CKT
EMI FILTER DRAWN
KT
1C

HX

L1 N L3
L1 L2 L3 N EMI FILTER
XC

50A MW1 CKT

DAVE ROBILLARD 12/19/14
HX

2C

TURBOCHEF TECHNICAL SUPPORT TITLE

AU

40A
KT

LOAD
100546
DIAGRAM
230VAC 208/240VAC 380-415VAC 40VSK6 220/230VAC 208/240VAC CHECKED SCHEMATIC, ENCORE/BULLET TOUCH
800.908.8726 (USA) XXXXXXXX XXXXXX
MW1 CKT 50HZ/60HZ 60HZ L2 L3 N 50HZ 50HZ 60HZ
+214.379.6000 (INTERNATIONAL) SINGLE PHASE, 208-240 VAC, 50/60 HZ
L1

L2

L1
G

L1 L3 TERMINAL BLOCK
L1
L2
L3
N
G

MW2 CKT ENGINEER

L2 G
BROWN
BLUE L2 L3 L2
L1 L2
MULTIPHASE, 380-415 VAC, 50 HZ
BRN L1 L3 L1 L2 L3 N L1 PRODUCTION
BLACK N L1 GRN
BLK G
ENC-9600 ENCORE SIZE CODE IDENT NO DRAWING NO
D ENC-9102-2
G L3 GRAY G G WHT
BLK
GRN GREEN BLK DASH
NO NEXT ASSY USED ON QA
IEC 4-PIN NEMA 15-30P CLIPSAL IEC 5-PIN IEC 3-PIN NEMA 6-30P
APPLICATION SCALE NONE KEY SHEET 1 OF 3

8 7 6 5 4 3 2 1
 65

ENC-1401: Harness, Wiring, Heater

DANGER: Before removing any oven part, be sure the oven as completed “cooling down” (see “Step 10” on
page 12) and is removed from the power source.

ENC-1631: Harness, Wiring, Cooling Fans

DWG NO
ENC-1631

DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
REVISIONS
LTR DESCRIPTION DATE APPROVED

ECN# 1505-021 MJL CHK: T. WU

A RELEASE FOR PRODUCTION
5/29/15 D CASTILLO

“Step 10” on page 12) and is removed from the power source.

OVEN SCHEMATIC AND WIRE HARNESSES

3.25
C3
C4
3.25

C1 C2
3.25
66 OVEN SCHEMATIC AND WIRE HARNESSES

ENC-1402: Harness, Wiring, HV, MW Circuits 1 and 2

DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

DWG NO
ENC-1634
REVISIONS
LTR DESCRIPTION DATE APPROVED

A ECN #1505-021 MJL CHK BY: T WU

RELEASE FOR PRODUCTION
6/5/15 D CASTILLO

SPLICE
5132.00
WIRE #27 WIRE #20

WIRE #28
TUBING HT SHRINK 302-HSRK-125

DETAIL A

ENC-1634: Harness, Wiring, Low Voltage

DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.
C1 PSV+ PSV- Conn:CE100F22-4-D
4 5 6

2 3
SSR
QC5
1.2
5
-Y
54

Conn:39-01-3063
JS
T

2
1
Term:39-00-0040 1.
25

JST
-Y 5
4

Conn:39-01-2020
2 MONITOR
Term: 39-00-0038 3.00
X
3.00
MAG OT #2 2.75
Conn: 39-01-2220 1.625 2
3.50
5.25
Term: 39-00-0038
1
1
.25
Conn:39-01-2020 2.75
1.875 Conn:520212-2
12 1 Term: 39-00-0038 Term:45452-2
X 3.00
4.00 1.50 6.00 1.00 1.25 4.25
2.50
X .875 2.5 10.00
3.50 2.125
3.00
X SPL

X 4.5
1.25 4 1.25 6.00 8.00 4.50
X 1.50 0.5 2.5 2.5 0.5
4.50 5.50 3.00
5.00
1.00 2.50 3.00 2.50 1.00 3.00 QC10
1.75 9.00 (2x) RTD BOTTOM
22
2 Conn:39-01-2020

A
1
Term: 39-00-0038
2

3.125
MAG OT #1 10.00 Conn:39-01-4031
1.25 Term: 39-00-0038
X
13

X X 2.00 1

3.00
X X
X X
B 2.50
3.50 Conn:39-01-2020
Term: 39-00-0038
3.50

X SECONDARY
X 2.50 PRIMARY X
X X 4.50
3.50
X RTD TOP X MC
X X Conn:39-01-2065
Term: 39-00-0038
X X
2

3
1

X X Conn:39-01-4031
Term: 39-00-0038 Conn:520212-1
1
X X
Term:62138-1
24

12

Conn:520212-2
Conn: 39-01-2240 C Term:62138-1
Term: 39-00-0038 20

X X X X X X X X X
11

X X
10 1

Conn:39-01-2200
Term: 39-00-0038
 67

ENC-1632 View 1: Harness, Wiring, Line Voltage

DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source. DWG NO
ENC-1633
REVISIONS
LTR DESCRIPTION DATE APPROVED

A
ECN #1505-021 MJL CHK: T WU
RELAYS RELEASE FOR PRODUCTION
6/5/15 D CASTILLO
F3-2
F2-2

F1-2

FUSE
HOLDER

K2

K1
K3

K7
K6
F1-1

F2-1

F3-1

K2 K7 K1 K3

CT1 T1-3
SP LICE
OT-1
F2-2
5.25 T1-2 F3-2
OT-1 F2-2
K6-4 K6-5
K6-3
11.25 2.75 2.50 K6-6
K6-2
4.00 4.00 T1-1 K6-7 2.25 (2x)
K6-1
2.00
2.50 3.00
2.50 (2x)
F2-1 F1-2
3.75 1.75 4.00 (7X)
1.625 3.00 1.00
T2-3 F1-2
T2-2
1.625
1.75 1.75 1.50
T2-1
FT1-3 3.00 2.125
10.50 1 1.5 2.25 1 1.00 1.50 0.75 0.75
1.75 2.75 1.25 2.50 (2x) PS-L
3.25

1.25 -Y54

OVEN SCHEMATIC AND WIRE HARNESSES

FT1-2

JS T
1.50
2.50 2.00 1.00 3.25 PS-N

1.25- Y54
JS T
1.00
FT1-1 2.50 3.00
1.50 3.00
3.00 1.50 1.50 K6-9
3.00 3.00 3.00
3.375
3.00 3.00
3.00 3.00 3.00
K6-8 2.00
1.75
2.50 2.75
K3-3 K2-6 K2-4 K1-6 K1-4 K7-6
FT2-1 3.50 K3-7 K7-9
K3-9 K3-1 K2-9 K2-7 K1-9 K1-7

FT2-2
C1
4.00
FT2-3 CONNECTOR P/N:39-01-4032
TERMINAL P/N :39-00-0081 (3X)

BMSC
3 2

CONNECTOR P/N:39-01-4031
TERMINAL P/N :39-00-0038 (3X)
T1

6.50
7.75

Continued on next page...

MATERIAL: UNLESS OTHERWISE SPECIFIED
SIGNATURE DATE
DIMENSIONS ARE IN INCHES
DIMENSIONS INCLUDE FINISH DRAWN
MJL 5/28/15
FINISH:
TOLERANCES: CHECKED TITLE
6/3/15
ANGLES ± 1° T WU
HARNESS, LOW VOLTAGE
68 OVEN SCHEMATIC AND WIRE HARNESSES

DWG NO
ENC-1633
REVISIONS

ENC-1632 View 2: Harness, Wiring, Line Voltage LTR

A ECN #1505-021
DESCRIPTION DATE APPROVED

DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

5.00 10.50 8.50 3.00

7.50
EMI 4
F1-1
EMI
3
F2-1
2.00
4.00

5.00
F1-1
F3-1

6 5 4
3 2 1
4.00
C1
CONNECTOR P/N:39-01-2060
TERMINAL P/N :39-00-0038 (6X)

2 1.5 1.75 1.5 1.5

C1 K6-B
2.625 2.25 2.125 2.00 2.00
2.125 2.625
2.50 2.75 3 .0 0

K7-B K1-B K2-B K3-B

MATERIAL: UNLESS OTHERWISE SPECIFIED

SIGNATURE DATE
DIMENSIONS ARE IN INCHES
DIMENSIONS INCLUDE FINISH DRAWN

FINISH:
TOLERANCES: CHECKED TITLE
ANGLES ± 1°
2 PLACE DECIMALS ± .02 ENGINEER
HARNESS, LOW VOLTAGE
3 PLACE DECIMALS ± .010
PRODUCTION
SYSTEM ,ENCORE AND BULLET
REMOVE BURRS & SHARP EDGES SIZE WT DRAWING NO

ENC-1633
ENC-1632 HOLE TOL PER AND10387
DASH
NO NEXT ASSY USED ON PARENTHETICAL INFO REF ONLY QA
APPLICATION SCALE 2 3
NONE KEY ENC16332 SHEET OF
Appendix - Replacing Oven
Components
 A-1

Replacing Oven Components

This appendix provides illustrations for removing serviceable items, as well as the item numbers and
descriptions for those items. It also includes the item numbers and descriptions for the fasteners used
to secure each component to the oven chassis.

The appendix is divided into the following sections:

- Oven Exterior (pages A-2 through A-3)
- Impingement System (pages A-4 through A-5)
- Microwave System (pages A-6 through A-7)
- Oven Door and Related Parts (A-8 through A-9)
- Control System (A-10 through A-11)
- Power Components (A-12 through A-15)

If you have any questions that are not addressed in this manual or appendix, please contact
TurboChef Customer Service at 800.90TURBO or +1 214.379.6000.

appendix - replacing oven components

A-2 appendix - replacing oven components

Oven Exterior
DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

6
4

10

12
1 11 Door removed for clarity
14 15

8 3

High-Limit
13 Reset Button
 A-3

Figure
Item Description Item Part Number Fastener Description Fastener Part Number(s)
Reference #

1 Badge, Logo, Bullet ENC-1755 Nut, Push, 1/8” 101293 (qty 2)

2 Catalytic Converter, Vent Tube RWD-9191 None None

3 Cover, Exhaust Tube ENC-1080 Screw, #8 x 3/8, Ph Mod Truss Hd, Cres 101682 (qty 6)

4 Cover, Left Side ENC-1738 Screw, #8-16, Security, Torx Pan Hd, Sht Mtl, A 102752 (qty 2)

5 Cover, Right Side ENC-1739 Screw, #8-16, Security, Torx Pan Hd, Sht Mtl, A 102752 (qty 2)

6 Cover, Top ENC-1729 None None

7 Filter, Air ENC-1114 None None

ENC-1712 (Bottom)
8 Filter Bracket Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 6)
ENC-1713 (Top)
9 Housing, Exhaust Tube ENC-1294 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 6)

10 Leg, Plastic, Black HHB-3205 (qty 4) None None

11 Lower Front Panel, with Badge ENC-1756 None None

12 Pad, Abrasive, Non-Slip NGC-1187 (qty 4) None None

13 Panel, Rear Assembly ENC-1342-2 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 5)
ENC-1216 (SWY)
14 Rack, Oven ENC-1279 (GM) None None
ENC-1406 (DNK)
15 Stone, Baking ENC-3012 None None

appendix - replacing oven components

A-4 appendix - replacing oven components

Impingement System
DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

NOTE: For clarity, some components have been removed from the illustrations below.

10

4 8

13

15

2
 A-5

Figure
Item Description Item Part Number Fastener Description Fastener Part Number
Reference #
1 Blower Motor NGC-1025 Nut, 1/4 - 20, Serr Hex Flange, Plated 100906 (qty 6)

2 Blower Motor Speed Controller CON-3010 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4)

3 Bracket, Catalytic Converter ENC-1148 (qty 2) Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (2 per)

4 Cage, Heater, Top ENC-1626 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 10)

5 Catalytic Converter ENC-1147 None None

6 Clamp, Thermostat NGC-1152 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4)

7 Gasket, Blower Motor ENC-1757 Nut, 1/4 - 20, Serr Hex Flange, Plated 100906 (qty 6)

8 Gasket, Heater, Top 102021 (5 ft/1.5 m) None None

Retaining Ring, .750” ID, SS, Series SH 101312 (qty 2)
Washer, Shim ENC-1424-2 (qty 2)
9 Heater, Bottom ENC-3002
Washer, #10, Flat PTFE 104334 (qty 2)
Core, Solid Ferrite 104335 (qty 2)
10 Heater, Top NGC-3011 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 10)

11 Holder, Catalytic Converter ENC-1425 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 11)
ENC-1066 (SWY/DNK)
12 Jetplate, Bottom None None
ENC-1276 (GM)
13 Relay, Solid State (K4/K5 - Heaters) 101286 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2)

14 RTD, Cook Cavity, 3” HHC-6517-2 (qty 2) Screw, #8-32 x 1/4, Serr Ph Truss Hd, SS 101374 (qty 2 / heater)

15 Thermostat, High-Limit, 300°C 102075 Screw, M4 x 0.7 x 8, PPHD, Int Tooth, SS 101672 (qty 2)

5
6 14
3

11

appendix - replacing oven components

9

A 12
To remove the catalytic converter:
1. Ensure the oven cavity is completely cool.
2. Remove the screws marked “A” and the catalytic converter
will drop beneath the holder.
3. Maneuver the catalytic converter beneath the bottom heater.
4. Lift the bottom heater and remove the catalytic converter.
A-6 appendix - replacing oven components

Microwave System
DANGER: Lethal voltage is present while the microwave circuit is on. Before servicing any oven part, be
sure the oven has completed “cooling down” (see “Step 10” on page 12) and is removed from the power source.

NOTE: For clarity, some components have been removed from the illustrations below.

14 2
1
3
13

1
3
4 5
6

15

Item 15: Waveguide to Cook Cavity Wall Detail 8

Cook Cavity Wall

Acorn Nut (#8-32)

Waveguide

18 17 9
16
 A-7

Figure
Item Description Item Part Number Fastener Description Fastener Part Number
Reference #
1 Bracket, Capacitor 100134 (qty 2) Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2 each)

2 Capacitor, .91 uf, 2500 VAC 100232 (qty 2) Bracket, Capacitor See Item 1

3 Diode, High Voltage 100481 (qty 2) Screw, #8 x 1/2, PHPH, PLT 101689 (qty 2 each)

4 Duct, Cooling, Magnetron, Left ENC-1715 None None

5 Duct, Cooling, Magnetron, Right ENC-1716 None None

6 Duct, Cooling Fan, Left ENC-1371 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2)

7 Duct, Cooling Fan, Right ENC-1370 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2)

8 Fan, Cooling TC3-0433 (qty 3) Screw, #10-32 x 1/2, Hex Wshr Hd, Type 23 101408 (qty 2 each)

9 Finger Guard, Cooling Fans 100086 (qty 3) Screw, #10-32 x 1/2, Hex Wshr Hd, Type 23 101408 (qty 2 each)

Not Shown Jumper, Capacitor (Intl only) i5-9378 (qty 2) None None

10 Magnetron NGC-3015 (qty 2) Nut, #10-32, Serr Hex Flange, Zinc 100913 (qty 4 each)

11 Pad, Insulator, Mag Thermostat NGC-1163 (qty 2) Screw, #6 x 3/8, PPHD, Drill Point, Zinc 101684 (qty 2 each)

See page A-14 Relay (K1 - Filament) 101273 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

See page A-14 Relay (K2 - Anode) 101273 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

See page A-14 Relay (K7 - All Cooling Fans) 101274 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

12 Thermostat, Magnetron 104228 (qty 2) Screw, #6 x 3/8, PPHD, Drill Point, Zinc 101684 (qty 2 each)

Transformer, Filament, 60 Hz NGC-3061-1 (qty 2)

13 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4 each)
Transformer, Filament, 50 Hz NGC-3061-2 (qty 2)
Transformer, HV, 60 Hz NGC-3062-1 (qty 2)
14 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4 each)
Transformer, HV, 50 Hz NGC-3062-2 (qty 2)

15 Waveguide Kit* ENC-3008 (qty 2) Included Included

16 Waveguide Cover* i1-9701 (qty 2) None None

17 Waveguide Gasket* i1-9331 (qty 2) Nut, #10-32, Serr Hex Flange, Zinc 100913 (qty 9 each)

appendix - replacing oven components

18 Waveguide Seal* i1-9486 (qty 2) None None
Harness, Wiring, HV, MW Circuit
Not Shown ENC-1402 None None
1 and 2

* Items 16-18 are also included with item 15.

10

12
11
A-8 appendix - replacing oven components

Oven Door and Related Parts

DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

NOTE: For clarity, some components have been removed from the illustrations below.

14 5 6
14

9
15
13
8 15
13

12
12

* When replacing the primary switch:

a.) Discard one of the switches supplied with kit NGC-3033
b.) Use the shorter screws (see Figure below)
c.) Follow all instructions in the provided field service bulletins FSB-10057 and FSB-10094
d.) Discard FSB-10055

Spring, Door Latch, Primary Switch

Toggle, Latch, Primary Switch

Plate, Door Switch, Primary

10
Pin, Clevis, 3/16 Dia x 1”, P Switch
Use shorter screws*

Bracket, Latch, Primary Switch

Stop, Paddle, Door Switch, Primary

Interlock Switch (Primary)*

 A-9

Figure
Item Description Item Part Number Fastener Description Fastener Part Number
Reference #
1 Catch, Latch ENC-1131 Screw, #8 x 3/8, Security, Torx Hd 102748 (qty 2)

2 Cover, Door ENC-3044 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 18)

3 Door, Entire Assembly ENC-1748 Screw, #10-32 x 1/2, Hex, Serr, Zinc 101373 (qty 4)
Threadlocker, Loctite #242 100791 (as required)
Nut, Keps Hex, #1/4-20, Ext Tooth, SS 100908 (qty 2)
4 Handle, Door ENC-1620
Washer, Fender, 1/4” x 1” OD, SS 102132 (qty 2)
Washer, Flat, 1/4”, SS 102200 (qty 2)
Screw, #4-40 x 7/8, Int Tooth, PPH, SS 102905 (qty 2)
5 Hinge, Left ENC-3037-1
Screw, #8-32 x 3/8, PPH, SS 102921 (qty 1)
Screw, #4-40 x 7/8, Int Tooth, PPH, SS 102905 (qty 2)
6 Hinge, Right ENC-3037-2
Screw, #8-32 x 3/8, PPH, SS 102921 (qty 1)
7 Hole Plug, Black, 5/8” Dia 101195 (qty 4) None None

8 Interlock Switch (Monitor) 102013 Screw, #4-40 x 3/4, Sems, PPHD, SS 102904 (qty 2)

9 Interlock Switch (Secondary) 102013 Screw, #4-40 x 3/4, Sems, PPHD, SS 102904 (qty 2)

10 Kit, Door Switch, Primary* NGC-3033* Included with Kit Included with Kit

11 Kit, Shunt Plate ENC-3042 Included with Kit Included with Kit
Kit, Switch Offset, Shim and
12 i1-3207 (qty 2) Screw, #4-40 x 3/4, Sems, PPHD, SS 102904 (qty 2)
Replacement Tab
Screw, #4-40 x 3/4, Sems, PPHD, SS 102904 (qty 2 each)
13 Plate, Door Switch, S/M NGC-1126 (qty 2)
Screw, #8-32 x 3/8, PPHD, Int Sems, SS 102921 (qty 1 each)
See page A-14 Relay (K3 - Monitor) 101273 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 2)

14 Spring, Hinge ENC-1768 (qty 2) None None

15 Stop, Paddle, Door Switch, S/M NGC-1324 (qty 2) Screw, #4-40 x 3/4, Sems, PPHD, SS 102904 (qty 2 each)

appendix - replacing oven components

Torque to
80 in-lb

11
A-10 appendix - replacing oven components

Control System
DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

NOTE: For clarity, some components have been removed from the illustrations below.

5
10 12 8 9

14
4

13
2 1
7
11

3
 A-11

Figure Fastener Part

Item Description Item Part Number Fastener Description
Reference # Number
1 Bracket, Control Board, Support, LHS ENC-1570 Nut, Keps Hex, #6-32, EXT Tooth, CRES 102961 (qty 2)

2 Bracket, Control Board, Support, RHS ENC-1571 Nut, Keps Hex, #6-32, EXT Tooth, CRES 102961 (qty 2)

3 Cable, Extension, Ethernet 100164 Screw, #4-40 x .25, PPH Sems Int Tooth, SS 101520 (qty 2)

4 Cable, Extension, USB 103193 None None

Not Shown Cable, Light Ring to Display 100182 None None

Not Shown Cable, Speaker CON-7077 None None

Not Shown Cable, Touch Screen to Control Board CON-7076 None None
Screw, #6-32 x 3/8 Lg, PPHD, SEMS, CRES 102911 (qty 4)
5 Display, Touch Screen CON-3023*
Washer, Lock, #10 EXT TH, CRES 102260 (qty 4)
Not Shown Harness, Wiring, Low Voltage ENC-1403 None None

6 Housing, Controls Assembly ENC-1750** Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2)

7 Kit, Control Board, Sage Touch CON-3019 Screw, #6-32 x 1/4”, Int Tooth, PPH, SS 102910 (qty 2)

8 Kit, Light Ring (TurboChef) ENC-3043-1 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 4)

9 Kit, Light Ring (SUBWAY®) ENC-3043-2 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 4)

10 Module, Wi-Fi 103701 Card, Wi-Fi Daughter*** CON-7106

Screw, #8-32 x .50 Lg, PFLH 100 Deg, SS 102810 (qty 2)
11 Retainer, Seal, Display, Bottom ENC-1767
Threadlocker, Loctite #242 100791
12 SD Card, Micro, Programmed CON-7096 None None
Screw, #8-32 x .50 Lg, PFLH 100 Deg, SS 102810 (qty 2)
13 Seal, Display, Bottom ENC-1766
Threadlocker, Loctite #242 100791
14 Socket, USB 100419 None None

Not Shown Speaker CON-7038 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2)

Not Shown Wire, Display Jumper, 3-Pin i1-9475 None None

* Suffix determines how the display is programmed; e.g. CON-3023-4 includes the ENC-1139-4 menu.
** Assembly includes electronics components as shown in adjacent illustration.

appendix - replacing oven components

*** Daughter card PCB not required on some models.
A-12 appendix - replacing oven components

Power Components
DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

NOTE: For clarity, some components have been removed from the illustrations below.

7 8 9

NEMA 6-30P IEC 309, 3-pin IEC 309, 4-pin

10 11

IEC 309, 5-pin Clipsal, 5-pin

12 13

NEMA L6-50, PSE, NEMA L6-50, PSE,

3-blade 4-blade
 A-13

Figure
Item Description Item Part Number Fastener Description Fastener Part Number
Reference #

1 Bracket, Back Wall Support (Bracket Only) ENC-1374 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2)

2 Bracket, Cooling Duct ENC-1206 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4)

3 Bracket, Power Cord ENC-1388 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 7)
EMI Filter, 1 Ph 100548
4 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4)
EMI Filter, 3 Ph 100547
5 Fan, Cooling, Electrical Compartment TC3-0433 Screw, #10-32 x 1/2, Hex Wshr Hd, Type 23 101408 (qty 2 each)

6 Finger Guard 100086 Screw, #10-32 x 1/2, Hex Wshr Hd, Type 23 101408 (qty 2 each)

7 Power Cord, 60 Hz, 208-240 VAC, 1 Ph 100187 Nut, #10-32, Keps, Ext Tooth, SS 102963 (qty 3)

8 Power Cord, 50 Hz, 220-230 VAC, 1 Ph 100195 Nut, #10-32, Keps, Ext Tooth, SS 102963 (qty 3)

9 Power Cord, 50/60 Hz, 220-230 VAC, 3 Ph 100194 Nut, #10-32, Keps, Ext Tooth, SS 102963 (qty 4)

10 Power Cord, 50/60 Hz, 380-415 VAC, 3 Ph ENC-1250 Nut, #10-32, Keps, Ext Tooth, SS 102963 (qty 5)

11 Power Cord, Aus/NZ, Clipsal, 400V, 3Ph ENC-1257 Nut, #10-32, Keps, Ext Tooth, SS 102963 (qty 5)

12 Power Cord, Japan, 1 Ph NGC-1390 Nut, #10-32, Keps, Ext Tooth, SS 102963 (qty 3)

13 Power Cord, Japan, 3 Ph NGC-1383 Nut, #10-32, Keps, Ext Tooth, SS 102963 (qty 4)

See Page A-14 and A-15 for more power components.

appendix - replacing oven components

6
A-14 appendix - replacing oven components

Power Components, Continued

DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see
“Step 10” on page 12) and is removed from the power source.

NOTE: For clarity, some components have been removed from the illustrations below.

7 8 9 10

11

13

6
 A-15

Figure
Item Description Item Part Number Fastener Description Fastener Part Number
Reference #
1 Fuse Block, 3 Pole, 30 Amp 103566 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2)

2 Fuse, F1, 12 amp, Class CC, ATMR 100592 None None

3 Fuse, F2, 12 amp, Class CC, ATMR 100592 None None

4 Fuse, F3, 20 amp, Class CC, ATMR 100599 None None

5 Panel, Electrical, RHS (Panel Only) ENC-1336 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 3)

6 Power Supply, 24 VDC NGC-3069 Screw, #6 x 3/8, PPHD, Drill Point, Zinc 101684 (qty 2)

7 Relay (K1 - Filament) 101273 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

8 Relay (K2 - Anode) 101273 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

9 Relay (K3 - Monitor) 101273 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

10 Relay (K6 - Voltage) 101272 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

11 Relay (K7 - Magnetron Cooling Fan) 101273 Nut, #6-32, Keps Hex, Ext Tooth, Cres 102961 (qty 1)

12 Thermostat, Cooling Fan, EC, 120F 102086 Screw, #6 x 3/8, PPHD, Drill Point, Zinc 101684 (qty 2)

13 Voltage Sensor (North America only) CON-3027 Included with Kit Included with Kit

Not Shown Harness, Wiring, Heater ENC-1401 None None

Not Shown Harness, Wiring, Cooling Fan ENC-1631 None None

Not Shown Harness, Wiring, Line Voltage ENC-1632 None None

12

appendix - replacing oven components

A-16 appendix - replacing oven components

This page intentionally

left blank.
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