Enterprise Management System Software Datasheet
Enterprise Management System Software Datasheet
Management System
Software
Datasheet
Introduction
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With the increasing complexity of today’s heterogeneous networks it has become imperative for organizations
to invest in a robust IT Operations platforms that not only Monitors, Tracks, Analyses but also Resolves issues
even before they impact the end user. Our clients in the government sector use Motadata everywhere: at the
data center, classroom, or in the field. The 3 key concern areas of Government Organizations are 1) Maximum
Uptime 2) Security from Cyber Threats & 3) Comply to various regulatory guidelines.
Motadata is a unified IT Infrastructure Monitoring, Log & Flow Management and IT Service Management Platform,
offering operational insights into your IT infrastructure and its performance and is designed to identify & resolve
complex problems faster, that ensures 100% uptime of all business critical components. Motadata enables you
to make more informed business decisions by offering complete visibility into the health and key performance
indicators (KPIs) of IT services. It helps in reducing CAPEX, offers Agility to resolve issues faster, is compatible in
a hybrid ecosystem, and offers ease of integration with existing and future platforms.
Network Management & Log & Network Flow Analytics IT Service Management
Monitoring
• Network Log Monitoring • IT Helpdesk
• Network Monitoring
• Server Log Monitoring • Incident Management
• Application Monitoring
• Application Log Monitoring • Problem Management
• Database Monitoring
• Custom Log Monitoring • Change Management
• Server Monitoring
• Log Correlation • Release Management
• Virtualization Monitoring
• NetFlow v5 & V9 Monitoring • Service Catalogue
• Cloud Monitoring
• sFlow Monitoring • Asset Management
• Wireless Monitoring
• jFlow Monitoring • Purchase and Contract
• Service Check Monitoring Management
• IPFIX
• File and Folder Monitoring • Project Management
• NBAR2
• Process & Services Monitoring • Knowledge Management
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360o Visibility of IT Infrastructure
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Network Monitoring Database Monitoring Virtualization Monitoring URL Monitoring Cloud Monitoring
Server Monitoring Email Monitoring Application Server Monitoring Web Server Monitoring Middleware Monitoring
• Java • Ping • FTP • Network Logs • Server Logs • NetFlow v5 & v9 • Incident • Release
• .Net • NTP • Domain • Custom Logs • App Logs • IPFIX • Problem • Asset
• Port • RADIUS • Security Logs • Any Text • sFlow • Change • Contract
• SSL Certificate • jFlow • Project • Purchase
• Patch/Package Deployment
NO NO Lowest
No external proprietary No time limits on actual TCO in the industry
Database Common Data Data retention No proprietary OS or DB
Store for KPI / Log / Net Flow required
www.motadata.com | [email protected]
Platform Features packet loss
-------------------------------------------------- • NMS supports Class-based (QOS) Quality Of
Motadata is a unified Product suite for IT operations Service
and big data analytics. The robust platform is flexible • Provides inventory view of L3 VPNs, detailed views
to monitor & manage heterogeneous infrastructure for an L3 VPN
components in public, private and virtual • Proactively Troubleshoot and Reduce Downtime
environments. It also enables IT teams to diagnose • Provide early warning on performance issues
and resolve network issues. capacity management and augmentation
• Data drill-down
Key Highlights • Tool supports MIB-II and enterprise MIB for
• Plug-in-based architecture with REST API performance management
• Multi-vendor support • Supports IPv4 and IPv6
• Web-based intuitive and user-friendly GUI for EMS, • RCA with context to quickly identify issues
Help Desk/Service Desk • Out of the box support for Virtual Private Wire
• Unified console for network management, flow, and Service (VPWS) and Virtual Private LAN Service
log monitoring (VPLS)
• Customized Dashboards • Custom Script Support
• Correlate, integrate, and visualize all sorts of IT • Notification via email, SMS, & provision to interface
data from a single platform • Centralized and distributed deployment that easily
• Metric, Log, and Flow Monitoring on a single pane of scales with multiple remote polars
glass • Remote Polling Engines for different site-to-site
• Network Device Monitoring for Routers, switches, monitoring from one single location
firewalls • Scalable when needed
• Server and Virtualization Monitoring through • Different Management modules
PowerShell, WinRun, and SSH • Customizable Business Hours
• Network Monitoring Metric: CPU, Memory, Disk, • Supports multi-tenancy
Temperature, Fan speed, RTT, Packet loss, latency, • File integrity management
etc. • NMS Diagnostic Tools
• Server Monitoring Metric: Request per second (RPS), • Remedy actions
Uptime, Error, Thread count, ART/PRT • Enforce Runbook Policies for Auto-remediation
• DB Monitors Metric: Memory, Cache, Sessions, • Role Based Access for Security and Better Control
Buffer, Locks, Pages, Query Detail, Transaction • On-premise and Cloud deployment
Detail, etc. • Multiple concurrent Admin web sessions
• Show monitor attributes like monitor name, type, • Predefined as well as customized reports and
model, etc. dashboards
• Supports Fault, Configuration, Accounting, • Auto ticketing
Performance, and Security (FCAPS) • Integration with AD and LDAP
• Support Traps and Alarms • NMS Integration with ITSM/ServiceDesk/Helpdesk
• Supports SNMP traps and syslog • Smart Rack Monitoring
• Alert stream • High Availability
• Advanced Alarm filters and correlation
• Alarm/Event Suppression
• Network Topology View Network Management and Monitoring
• Logical Relationship Topology view --------------------------------------------------
• Dependency Mapping Overview Motadata’s Infrastructure Intelligence Platform (IIP)
• Centralized log aggregation and analysis proactively monitors & optimizes all network devices,
• All-in-one monitoring for network, server, and servers and applications across IT infrastructure to
application - Single Dashboard manage network for fault and performance for
• Network Flow Automation maximum uptime. The platform collects, discovers
• Link up/down (real-time as well as periodic) and indexes data from multiple sources including
• LAN/WAN Interface Monitor databases, webservers, containers, virtualizations,
• SLA Performance Monitors such a jitter, latency, URL, cloud services, middleware etc.
www.motadata.com | [email protected]
Key Highlights Application, Database, and Web Servers, ensuring
comprehensive coverage across your infrastructure.
• Unified monitoring with unanticipated simplicity
With support for multiple operating systems,
• Network performance & availability monitoring
real-time monitoring, and virtualization monitoring,
• Wireless Device Monitoring - WLC & AP
you gain timely insights into server performance.
• Cloud Services Monitoring
Additionally, we provide application, process, and
• Process & Service Monitoring
service monitoring, along with customizable Runbook
• Add Service Check Monitoring (Ping, Port, URL,
support for tailored monitoring actions. File, directory,
RADIUS, NTP, Domain, DNS, FTP, Email, SSL Certificate)
and cloud service monitoring capabilities further
• Custom Monitoring
enhance your server management capabilities.
• Open architecture - future ready solution
• Configuration management Key Highlights
• Fault & performance management
• Unified server monitoring for application, database,
• Distributed monitoring (RPE)
web servers
• Role-based access for file integrity
• Support for Windows, Linux, Ubuntu, IBM-AIX, HP-UX,
• Automated network discovery
Solaris etc.
• Network / access / vendor agnostic
• Agent based and agent less monitoring
• Exclude the non-working nodes if required
• Real-time monitoring upto 1 sec granuality
• Agentless and agent-based monitoring
• Supported monitoring protocols: SSH, powersheell
• Colour-coded topology
• Virtulization monitoring for Hyper-V, ESXi, Citrix Xen
• Single agent for metric, log & events
etc.
• Control agent through centralised console
• Application, Process and Service Monitoring
• Manage nodes using agent
• Out-of-Box Action Runbooks for servers and virtual
• DNS lookup
machines
• Single collector to collect & manage event, fault,
• Custom Runbook support
performance & capacity data etc.
• File monitoring
• Supports L2 and L3 connectivity and mapping
• Directory monitoring
• Supports scheduled regular rediscovery of subnets
• Cloud service monitoring for AWS and Azure
• Supports report export in PDF & Excel
• Custom Runbook
• Dynamic baselining for intelligent alerting
Application Performance Monitoring
• Adaptive and static threshold-based alerts and
--------------------------------------------------
notifications
Strong application monitoring tool (APM) capability
• CPU process, storage, memory utilization
enables IT teams to get thorough insights into
• Auto-discovery, rediscovery, and manual
application health and response-time data. Go
add/delete of nodes
proactive with Motadata which is one of the best
• Deployable on-premise & on cloud
application performance monitoring tool to identify
• Quickly detect network outages, protocol failures,
potential threats that might bring operations down
failed processes, services & batch jobs etc.
and fix the issue before it becomes the problem.
• Configurable polling interval / time
Real-time metrics dashboard helps you stay on top
• Predictive analysis based on historical trend,
of your application performance.
pattern
• Visualize dependencies Key Highlights
• AI/ML-based Anomaly Detection and Early Warning
• Identify, prioritize & resolve defective transactions
Detection and Predictive Analysis
• Monitor all user transactions
• Automatically detect anomaly and outliers
• Correlate application changes
• Real-time monitoring of memory usage, servlets,
CPU, caches, and DB connection pools
Server Monitoring
• Dynamic instrumentation of application
--------------------------------------------------
• End users' experiences based on real transactions
Our Server Monitoring support offers unified
• Visibility into user experience
monitoring for various server types, including
• Cache utilization data
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• Detect user-impacting defects and anomalies • Handle and process log data from any sources
• Proactively determine exactly which real users • Manage security breaches with security forensic
were impacted by transaction defects analytics
• User usage analysis • Detect and manage policy violations
• Event capture and filter • Retain a larger volume of raw log data
• Ensure that applications are performing well and • Unified data modeling to structure log formats
are available 24/7 to achieve increased • Use pre-built patterns to customize notifications
application, server & services availability • Drill-down conversion from data model mapping
• JBOSS monitoring • Supports SNMP traps and syslog
• Highlight root cause of the problem faced • Event log monitoring
WebLogic monitoring • Normalize bulk log data without any data
compression & retain them for a longer period
• Satisfy compliance requirements with proactive log
Database Monitoring management
-------------------------------------------------- • Analyze machine data to identify trends and
Motadata serves as the best database monitoring unleash undiscovered insights
tool which lets you monitor and manage • Detect and identify operational and configuration
heterogeneous IT infrastructure which may consist of issues immediately
MSSQL, PostgreSQL, Oracle, IBM DB2 and other • Correlate metric data with logs
databases. Motadata enables admins by giving prior • No limit on data retention
notification before any problem happens. With the • Full-text search on retained log data
use of out-of-the box dashboards and reports, • Out-of-the-box Log Parser Library to instantly parse
Motadata may help you meet your SLAs and logs from various sources with pre-built libraries
troubleshoot problems quickly. • Dynamic Log Parser for customized log parsing
on-the-fly for tailored insights
Key Highlights
• Custom Log Parser Plugin for parsing capabilities
• Automatically generate service level performance with personalized plugins
reports • Out-of-the-box Default Log Dashboards
• Monitor service level incidents • Log Analytics for in-depth log examination
• Personalized user creation • Log Pattern Match for efficient troubleshooting
• Analyze service level usage trends • Surrounding Logs to contextualize log data
• Optimize database performance • Live Log Tails to monitor real-time log events
• Trace resource consuming SQL statements • Log Search
• Database session monitoring • Default Log Alert Policies to implement predefined
• Server management and monitoring alert policies for rapid issue detection
• Database monitor metrics like available log space, • Threat Feed Integration
identify performance deadlock, DB free and used • Support for Geo-Map Widget to visualize log data
space, disk IO, caches, memory, wait time, user geographically
connection and transaction count, availability • IP Threat Detection to detect and mitigate threats
• Experience faster response time & utilize less disk from specific IP addresses
space with columnar database • Log to Traffic to transform log data into actionable
insights for network management
Log Management
-------------------------------------------------- Network Flow Monitoring &
Collect, consolidates, indexes, stores any log and Analytics
machine generated data, whether structured or --------------------------------------------------
unstructured. The data is then used to search, It helps in monitoring network traffic from network
correlate, analyse and report any operational or devices supporting NetFlow v5 and v9, sFlow, jFlow
security related issues in the network quickly. and IPFIX etc. It helps you get deep-level invaluable
insights about how network is being used to identify
Key Highlights
abnormal traffic patterns, applications/users
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causing network traffic performance issue and to • Automatic and Manual Ticket/Incident Creation
fight potential threats proactively. • Incident Viewing, Updating, and Closing
• Smart Load Balancer to Assign Tickets Based on
Key Highlights
Level of Expertise, Experience, Priority, Availability,
• Supports NetFlow v5, NetFlow v9, sFlow, jFlow, and and Load of Technician
IPFIX • Approval Workflow
• Investigate critical transactions down to the • Smart Linking of Calls/Incidents/Queries
deepest level • Predefined Service Catalogs and Services Available
• Retain unique transactions between IP to IP and IP • Create and Manage Custom Service Catalogs and
to application Services
• Application-centric traffic analysis • Work Conversations in the Service Request
• End-to-end network traffic monitoring • Request Categorization and Prioritization
• Capture, view, log, and analyze all conversations • Priority Matrix
• Gain deep-level insights into bandwidth usage & • Multiple Escalation Levels with Flexible Escalation
traffic patterns Policy
• Identify users, applications, or network elements • Powerful Visuals, Self-Service Portal, Centralized
consuming maximum bandwidth Knowledge Base, Dynamic Approval, &
• Network traffic visibility in real-time to keep the Collaboration
network under control • Problem Request Management
• Gain insight into historical bandwidth utilization • Incident to Problem Creation
• Flow visualization with Flow Explorer • Problem Analysis
• Out-of-the-box default network flow dashboards • Problem Categorization and Prioritization
• Default and custom flow alert policies for generic • Problem Model
and specific monitoring needs • Change Request Management
• Threat feed integration to detect and mitigate • Change Scheduling, Planning & Impact Analysis
potential threats in real-time • Change Approval Process
• Out-of-the-box application-to-port mapping to • Change Documentation
simplify network configurations and facilitate • Change Workflow
analysis and troubleshooting • Change Categorization and Prioritization
• Support for Geo-Map Widget to visualize network • Change Model
data geographically • Change Calendar
• IP threat detection to enhance security with IP • Release Request Management
threat detection for proactive threat mitigation • Release Scheduling and Planning
• Release Approval Process
• Release Documentation
IT Service Management Platform / IT • Release Workflow
Help Desk / Service Desk • Release Categorization and Prioritization
-------------------------------------------------- • Release Model
The ITIL4 Compliant ITSM platform streamlines • Audit Logs and Reports for Incidents
information management, automates support • Support Customizations
workflows, and promotes self-service, enhancing • Powerful Codeless and Dynamic Workflow
productivity and user experience. With a modern Automation
interface, built-in templates, and universal search, it • SLA Workflow
empowers IT teams to work efficiently and deliver • Universal Advanced Search Box with Proactive
services effectively, reducing ticket volume. Filters to Give "Google-like" Search Experience to
Resolve Tickets Efficiently
Key Highlights
• Support for ChatOps
• ITIL4 Certified: Incident Management, Service • Inbuilt AI Virtual Chatbot and Integration with other
Request Management, Problem Management, Virtual Agents/Messaging Apps like Messenger,
Change Management, Release Management, WhatsApp, Teams, Telegram, and Slack
Knowledge Management, and Monitoring & Event • IT Service Continuity Management
Management • Feedback to Callers
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• Service Level Management • Asset Movement - Recording and Tracking of Asset
• Multiple Time Zone Support Repairs & Transfers
• Multi-Language Support • Support for Barcode/QR Code
• Notification Over Email, Web, SMS, etc. • Asset Relationships - View and Map Asset Relations
• Support Critical Events and Linkage • Asset Finance Management - Covers Acquisition
• Support GIS MAP Costs, Depreciation Costs, Operational Costs etc.
• Captures Critical Information Such as Location, • Real-Time Asset Geolocation Tracking of Windows
Name, Status, Time of the Incident Assets
• Track Status of Critical Infrastructure/Resources • Controls All Hardware Assets Installations, Moves,
• Support Multiple Roles and Reports Additions, and Changes
• Notification by On-screen/Pop-up/Email • Software Metering - Tracks Software Usage
• Supports Layout and Data of Incident Snapshot • Asset Baseline Configuration
• Support for MSP and Multi-tenant • Asset User Assignment Information
• Announcements for Group and People • Automated Asset Property and Information
• LDAP/SSO Integration Monitoring
• API Integration with 3rd Party Tools • Built-in Purchase Management Integration
• Query-based Report Support • Asset Linking with ITSM Processes like Incident,
• Mobile App on Android and iOS Platform Service Requests, Problem, Change, Release etc.
• OOB and Custom Dashboard Support Using a • Asset History and Audit Trail
Variety of KPIs and Widgets • Maintain and Manage Product and Vendor Catalog
• Predefined and Custom Widgets • Manage Non-IT/Consumable Assets
• Personalized Dashboards • Software Prohibition - Restricts and Monitors
• User and Role-based Access Unauthorized or Prohibited Software Installations,
• Dashboard Download/Export Asset Custom Rules for Data Validations
• Dashboard Visualization - Supports a Variety of • Unified Asset, Change, and Configuration
Chart Types, Such as Bar Charts, Line Graphs, and Management
Column Charts • Support Dynamic Grouping of Enabling Assets
• Report Scheduling • Identify Specific Instances of Concern like Policy
• Report Download/Export Violation
• Report History • Allow Secure Remote Desktop Control of End-User
Desktop for Troubleshoot and Maintain
• Software License Management - Usage, Tracking
Asset Management Compliance Violation, and Receiving
-------------------------------------------------- Compliance-Related Notifications
Operate, maintain, deploy and dispose of your IT • Software Normalization - Create Normalization
assets in a systematic way. Turn IT teams more Rules to Change Software Details, Consolidate
productive by offering them greater visibility and Software, and Whitelist/Blacklist Software Based on
control to fight day-to-day IT issues and problems Conditions
that helps in minimizing downtime that impact • Asset Actions - Multiple Actions that Can Be
businesses. Operated on the Computer like Scan, Lock, Restart,
Wake Up, and Sleep
Key Highlights
• USB Configuration - Control the Accessibility of the
• Asset Lifecycle Management USB Devices, Block or Unblock the USB Ports of
• Asset Inventory and Tracking - Hardware and Computers
Software • Asset Reconciliation - Systematic Comparison of
• Provides Detailed Inventory of Hardware and Recorded/Purchased Asset Data with the Actual
Software Applications Physical Inventory.
• Asset Discovery - Agent Based and Agentless • Multiple Connection Protocols like TCP/IP, HTTP, etc.
(SNMP, PowerShell, WinRM, SSH) • Offer Several Levels of Security
• Discovery Engine to Gather Detailed Asset and • Software Auto Uninstallation for Prohibited Software
Configuration Item (CI) • Support Remote Reboot Functions
• Asset Identification and Classification • Provides Secure Communication Between Server
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and Agent • Consolidate data and analyze data as specified by
• CMDB Support Port for monitoring performance
• Mobile App on Android and iOS Platform • Generate SLA reports in multiple formats
• Built-in Contact and Purchase Management • Send reports via email through the dashboard
• Contract Repository Including Type, Detail, • Download consolidated reports
• Contract Type - Lease, Warranty, Maintenance etc. • Generate MIS reports on training
and Customer Type • Capture details of audits
• Contract Details - Detailed Contractual Terms and • Generate MIS reports on audits as per user
Details, Tracks Important Dates - Contract Start, requirement
End Dates, Renewal Dates • Support Service Level Agreement Lifecycle
• Contract Renewal and Cancellation Management
• Contract Amendments and History • Analyze SLA Compliance with drill-down
• Attachment Support capabilities
• Contract Expiry Reminders • Access previous interaction history on email/SMS
• Contract Relations with Incident/Purchase/Assets • Define and calculate key performance indicators
• Alerts and Notifications for Key Contract Events, • Support dependencies between supplier contracts
Such as Creation, Renewals, or Expirations and internal/external contracts
• Create Purchase Requests with Customized Form • Define and calculate service Credit and Penalty
• Collaboration and Communication with Other based on clauses Alerts
Technicians, Stakeholders, Add Notes etc. • Exempt unused or down monitoring nodes/services
• Purchase Relations with from SLA
Request/Contract/Asset/Project • Support delivery mechanisms
• Purchase Changes and History • Identify the underlying events that cause the
• Ordering PO to Vendor service level contract to fail
• PO Settlements - Managing and Tracking of PO • Support dynamic service level targets
Settlements Including Invoices and Payments • Comply with ITIL standards
• Provide critical SLA parameters reports on a daily,
weekly, monthly, quarterly, and yearly basis
Service Level Agreement (SLA) • Generate automated SLA reports
-------------------------------------------------- • Track real-time metrics and events to monitor
Motadata Service Level Agreement enables impact on service delivery
organizations to clearly define the level of services • Create custom KPIs/compliance with auto-update
accepted by a customer from a supplier, laying out capabilities
the metrics (Availability and uptime, Application • Resolve tickets promptly based on priority, get
response time, Performance Benchmark, Response notified on SLA breach, and measure SLA
Time etc.) by which that service can be measured. performance with compliance monitor
Key Highlights
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insights into resource utilization, ensuring effective IT network infrastructure. The IT Teams can repair,
and transparent project management. modify, configure or upgrade devices remotely with
NCM.
Key Highlights
Key Highlights
• Project Creation and Planning
• Managing Project Members/Stakeholders • Reduce time required to manage critical network
• Task Management and Dependencies changes and repetitive manual tasks across
• Project Implementation complex, multi-vendor networks with network
• Collaboration and Communication automation
• Project Relations with Request / Problem / Asset / • Achieve simplified network compliance with
Change / Knowledge / Purchase automated network configuration management to
• Project Changes and History deploy configurations, report configurations, detect
• Worklog Time Tracking out-of-process changes, audit configurations,
backup configurations, etc.
• Quickly locate the most current configuration
Patch/Package Deployment backup and apply it to a replacement spare or roll
-------------------------------------------------- out across different devices in the infrastructure
Patch and Package Deployment module streamlines • Identify and address vulnerabilities in the network
software management by establishing a centralized with vulnerability assessment
repository for patches and packages. It automates • Perform multiple NCM tasks such as discovery,
patch deployment, enhancing system security and categorization, baseline configurations, software
ensuring up-to-date configurations. Administrators images, configuration comparison tools, version
have granular control over deployment policies, tracking, change alerts, and more
scheduling, and endpoint management. The • Monitor security parameters for security
Package Deployment feature simplifies software compliance
installation and uninstallation. • Configure VLANs
• Monitor MPLS link availability
Key Highlights
• Monitor MPLS service
• Patch/Package Repository - Centralized repository • Manage capabilities including configuration files
for storing and managing patches/packages and software files, perform backup, restoration,
• Automatic Patch Deployment - Automatically rollback, and batch update of configuration files,
identifies missing patches and updates for and software/firmware backups and upgrades
Windows and Linux OS
• Package Deployment - Deploy, track, and maintain
packages Business Service Management (BSM)
• Install/Uninstall Software Packages --------------------------------------------------
• Patch Scheduling Motadata BSM ensures all components of user’s
• Deployment Policy - Control deployment initiation, businesses can be viewed accurately with a clear
reboot policy, user interaction, and notifications picture of IT operations. The platform promotes
• Remote Office and Relay Server Support customer centric and business focused
• Endpoint Scope advancements to service management, which
• Automatic Patch Test smoothens all business objectives.
• Patch Approval Policy
Key Highlights
• Deployment Notification
• Registry Deployments • Identify business processes (existing and planned)
with their requirements for efficient IT services
• Map processes on the elements of IT infrastructure
Network Configuration Management - network components, servers, storage &
(NCM) applications etc.
-------------------------------------------------- • Set metrics for measuring compliance of IT
Motadata organizes and maintains critical Network infrastructure elements
Configurations of each and every component of the • Get health trend based on the alerts triggered for
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business services over a time period • Supports custom reports and exporting reports in
• Get unified view of multiple business processes CSV or PDF
through Nested BSM • Link up/down (real-time as well as periodic)
• Comprehensive logging facilities to record event • Top and bottom N graphs
data from variety of sources • Identify used/unused/operationally dormant ports
• Context based planning and forecasting for better infrastructure planning
• The Services definition facility • Bandwidth utilization report
• Monitor/control/log connections of various devices • Report on jitters, latency (real-time as well as
including USB and other storage devices periodic)
• Real time business services • Support accurate % port utilization reporting
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Key Differentiators
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Feature Benefits
Power of One • 1 agent, 1 platform, 1 data lake, 1 console
One Platform • Integrates everything at one place to manage ITOps from a unified tool
Unified Monitoring Tool • NMS, Log management & Flow monitoring all in one platform with single dashboard
Customizable Dashboards & Widgets • Users (CXO’s, System Admin, Developers) see meaningful data that matters the most
System Requirements
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RAM
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FEB2416