FREQUENTLY ASKED QUESTIONS (FAQ)

ON UNIFI TV BOX

NO QUESTIONS ANSWER

GENERAL INFO
1. What is Unifi TV Unifi TV Box is Unifi TV’s media box (Android TV Box), which
Box? supports Wi-Fi and IPTV connectivity. It is introduced to maximise
the viewing experience of our Unifi Home customers.

Unifi TV Box comes with the following features:

 Direct access to TV content via Live Channels, Catch p or
U PICK.
 An interactive and immersive viewing experience.
 Enjoy your content in full High Definition (HD). Supports
4K as well.
 Use Google Assistant on your remote control for voice
control
 Cast content from your smart devices to your TV via Unifi
TV Box.

2. What are the As part of its continuous effort to bring world-class streaming
streaming apps apps to our customers on Unifi TV Box and smart devices, below
available in Unifi is the latest list:
TV Box?
No. App Offering
1. HBO GO HBO GO includes instant access to
Hollywood movies, all HBO & HBO
Asia shows and new HBO Originals
series released at the same time as the
US.
2. Netflix Netflix is a streaming service that offers
a wide variety of award-winning TV
programmes, films, anime,
documentaries, games and more on
thousands of internet-connected
devices. You can watch as much as
you want, whenever you want. There's
always something new to discover, and
new TV programmes and films are
added every week!
3. SIAR SIAR offers classic local films,
(Coming soon to spanning a variety of genres
Unifi TV Box) throughout the ages. Various movie
releases can be enjoyed anytime and
anywhere.
4. MangoTV MangoTV gives access to the unlimited
high-quality videos of exclusive
programs, original Chinese variety
 shows, reality shows, TV series and
films. Enjoy all on MangoTV!
5. Disney+ Hotstar Disney+ Hotstar is the streaming home
of global and local hits. With endless
entertainment from Disney, Pixar,
Marvel, Star Wars, National
Geographic and many more, there is
something for everyone.
6. beIN SPORTS Stream all beIN SPORTS content on
CONNECT beIN SPORTS CONNECT, a multi-
device player accessible on the app or
web. Catch every minute of
every match across the UEFA
Champions League, UEFA Europa
League, LaLiga, Serie A, Ligue 1 &
more LIVE and on demand –
anywhere, anytime.
7. SPOTV NOW SPOTV NOW provides you with access
(Coming soon to to live sports streaming services, video
Unifi TV Box) on demand options and curated
exclusive contents of premier Asian
and International events, including
MotoGP, The Open Championship, US
Open and Wimbledon, World Table
Tennis, and as well as Asian events
such as Korean Baseball League
(KBO) and V.League Japan
competition. Also comes with Bahasa
Melayu commentary for MotoGP live.
8. WeTV Enjoy premium entertainment on
WeTV’s on demand streaming platform
and bump up to VIP for more cool
features. Watch the best ad-free local
and Asian dramas, shows and anime.
9. Amazon Prime Watch movies, TV, and sports,
Video including Amazon Originals like The
Boys, The Marvelous Mrs. Maisel, and
Tom Clancy’s Jack Ryan as well as
recommendations just for you.
10. TVBAnywhere+ The most comprehensive Chinese
entertainment platform published by
TVB and delivers the latest & greatest
content from TVB anytime, anywhere.
11. iQIYI Home to Asia’s hottest entertainment.
Bringing you the best of local, Korean
and Chinese dramas, movies, variety
shows and anime.
12. Viu Gives you instant access to all your
favourite dramas, comedies, horror and
more! Watch hit TV shows from Korea,
Japan, China, Thailand, Indonesia,
Malaysia, Myanmar, Turkey, the Middle
East and India as well as our own Viu
Originals.
13. ZEE5 The only streaming app that offers
content in 18 languages. Home to
170,000+ hours of On Demand
Content. The platform brings together
the best of Originals, Movies & TV
Shows, Music, Cineplays and Health &
Lifestyle content all in one single
destination.
14. Simply South Your one-stop destination for the best
of all things entertainment! Pick from a
collection of the newest Tamil,
 Malayalam and Telugu movies, and
evergreen classics.
15. YuppTV YuppTV is one of the largest online TV
platform with over 200+ Live Indian TV
Channels, 7 days of catch-up TV,
Latest Regional and Bollywood/Hindi
Movies.
16. BBC Player BBC Player is an authenticated multi-
genre SVOD (Subscription Video On
Demand) service that allows viewers to
watch the very best BBC programmes
anytime, anywhere. It is available
online (www.bbcplayer.com), and as an
app on Apple App Store for iOS devices
and Google Play Store for Android
devices.

For the latest app offerings and info, visit our website at
https://www.unifi.com.my/tv

3. How can I get the Unifi TV Box comes with Unifi Home plans. For the latest
Unifi TV Box? offerings, kindly visit https://www.unifi.com.my/ngam

Customers who subscribe to only broadband plans can add-on

Unifi TV Packs with Unifi TV Box as follows:

a) RM134.90/month for Ultimate Max Pack with Unifi TV

Box included; or
b) RM99.90/month for Ultimate Plus Pack with Unifi TV Box
included; or
c) RM60/month for Family Pack with Unifi TV Box included;
or
d) RM60/month for Ultimate Pack with Unifi TV Box
included; or
e) RM69.90/month (Promo price RM55.90/month) for
Movies Pack with Unifi TV Box included; or
f) RM46.90/month (Promo price RM39.90/month) for Kids
Pack with Unifi TV Box included; or
g) RM39.90/month (Promo price RM29.90/month) for
Sports Pack with Unifi TV Box included; or
h) RM30/month for Varnam Plus, Aneka Plus, Ruby Plus
Pack with Unifi TV Box included (limited time offer)

However, if you are already subscribing to any of the Unifi TV

Pack, you have an option to add-on additional Unifi TV Box for
multi-room entertainment.

Details are as per below table:

Add-On Description Price Contract
a) Ultimate 70+ channels RM134.90 24 months
Max Pack & 10 monthly
with Unifi streaming
TV Box apps via Unifi
TV Box

b) Ultimate 70+ channels RM99.90 24 months

Plus Pack & 8 streaming monthly
 with Unifi apps via Unifi
TV Box TV Box

c) Family 70+ channels RM60 24 months

Pack with & 6 streaming monthly
Unifi TV apps via Unifi
Box TV Box

d) Ultimate 70+ channels RM60 24 months

Pack with & 6 streaming monthly
Unifi TV apps via Unifi
Box TV Box

e) Movies 30+ channels RM69.90 24 months

Pack with & 3 streaming monthly
Unifi TV apps via Unifi
Box TV Box

f) Kids Pack 20+ channels RM46.90 24 months

with Unifi & 2 streaming monthly
TV Box apps via Unifi
TV Box

g) Sports 20+ channels RM39.90 24 months

Pack with & 3 streaming monthly
Unifi TV apps via Unifi
Box TV Box

h) Varnam 40+ channels RM30 24 months

Plus Pack & 2 streaming monthly
with Unifi apps via Unifi
TV Box TV Box
(limited
time offer)

i) Aneka 40+ channels RM30 24 months

Plus & 3 streaming monthly
Pack with apps via Unifi
Unifi TV TV Box
Box
(limited
time offer)

j) Ruby Plus 40+ channels RM30 24 months

Pack with & 2 streaming monthly
Unifi TV app via Unifi
Box TV Box
(limited
time offer)

Unifi TV Box Multi-room RM20 24 months

entertainment monthly for
with 24 months
 additional
Unifi TV Box

Alternatively, you can subscribe to Unifi Home plans with Unifi TV

Box via:
a) TMpoint
b) TM Authorised Dealer
c) Reseller
d) Call 100 and press 4
e) MyUnifi app - download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei

Unifi TV Box only add-on subscription are available on all

channels except Reseller.

4. Can I subscribe You will need to subscribe to any Unifi Home plan with Unifi TV
to Unifi TV Box Pack in order for you to enjoy the Unifi TV Box.
without
subscribing to
Unifi TV service?

5. I am a Unifi Unfortunately, you will need a high-speed broadband connection

Lite/Streamyx to enjoy a good viewing experience with Unifi TV Box. Hence, it is
customer, can I not advisable for you to take up this offering.
also subscribe
the Unifi TV Box?

6. I’m an existing You have an option to add-on the new box for RM20 for 24
user with the months or you can upgrade your Unifi Home plan subscription.
previous version
of Unifi TV Box.
Can I request to
change to the
latest Unifi TV
Box?

7. How do I sign in Launch Unifi TV app and login using your existing Unifi TV ID
at Unifi TV app in (example@iptv) and password.
Unifi TV Box?

8. How many Subscribers of Unifi TV Box will have an option to add a maximum
additional boxes of three (3) additional media Boxes.
that I can Add-
on? To ensure better user experience, we recommend you to
subscribe to Unifi 300Mbps plan. To subscribe the plan, please
visit https://unifi.com.my

9. I am already a You are only entitled to the bundled Unifi TV Box (Android TV box)
Unifi TV Pack once with the same account. If you already enjoy the bundled Unifi
subscriber with TV Box with your current TV Pack subscription, you will not get an
Unifi TV Box additional Unifi TV Box when you change your TV Pack.
(Android TV
Box). If I change
my TV Pack, will I
 get another Unifi
TV Box?

FEATURES, FUNCTIONS & QUICK TROUBLESHOOT

10. What is the The technical specs of the Unifi TV Box are as below:
technical specs
of Unifi TV Box?  Processor: Quad-core
 GPU: OpenGL ES 2.0
 RAM: 2GB DDR4
 Flash: 16GB eMMC
 System: Android TV 10

11. What are the The Unifi TV Box supports up to 4K2K, MPEG-2/ MPEG4/ VP8/
video formats VP9/ H.264/ H.265 video formats.
that Unifi TV Box
supports?

12. What is the For best streaming quality, we recommend a minimum broadband
minimum speed of 30Mbps.
required internet
speed for me to To ensure better user experience, we recommend you to
run the Unifi TV subscribe to Unifi 300Mbps plan. To subscribe to the plan, please
Box? visit https://unifi.com.my/ngam

13. Can Unifi TV Box Yes. Unifi TV Box supports both Wi-Fi and IPTV connectivity.
be connected via
both IPTV and For uninterrupted Unifi TV (Live TV, Catch Up and U PICK)
Wi-Fi viewing experience, you have an option to connect via IPTV -
connection? Ethernet Cable to Port 4 (TM Router).

Follow the steps below to experience Unifi TV Box:

1. Connect Unifi TV Box to TV

2. Pair the remote control with Unifi TV Box
3. Connect Internet via Wi-Fi
4. Connect VLAN600 via Ethernet cable
5. Setup Google Account & accept Google’s terms and
conditions
6. Login to Unifi TV service using your Unifi TV ID and
password

14. How do I switch To switch your connection from Wi-Fi to IPTV, kindly follow
my Unifi TV these steps:
service from
using Wi-Fi 1. You need to ensure that your account has access to Unifi
connection TV service via VLAN600 (Port 4)
(VLAN500/Port1, 2. Plug in a LAN cable (RG45) in between your router (Port
2,3) to using to 4) and your New Unifi TV Box
IPTV connection 3. Click on the Unifi TV logo on the standard launcher to
(VLAN600/Port reopen the apps / refresh session via VLAN600
4)? connection
 4. If the authentication process is successful, your Unifi TV
Box will automatically reboot again and you will enjoy the
Unifi TV service via IPTV.

15. How do I switch To switch your connection from IPTV to Wi-Fi, kindly follow
my Unifi TV these steps:
service from
using IPTV 1. You need to ensure that your account has access to Unifi
connection TV service
(VLAN600/Port 4) 2. Remove the LAN cable (RG45) in between your router
to Wi-Fi (Port 4) and your Unifi TV Box.
connection
3. Click on the Unifi TV logo on the standard launcher to
(VLAN500/Port1,
reopen the apps / refresh session via Wi-Fi connection
2,3)?

4. If the authentication process is successful, your Unifi TV

Box will automatically reboot again and you will enjoy the
Unifi TV service via IPTV.

16. I’m using Wi-Fi 6 To stream Unifi TV via VLAN600 (IPTV) connection, simply plug
FiberHome SR- in LAN cable (RG45) in between your router (Port 3) with your
1041Y Wireless Unifi TV Box.
Router. How to
stream Unifi TV
via VLAN600
(IPTV)
connection?

17. I’m using We would like to inform that the Unifi TV Box is running as OTT
30Mbps VDSL (over-the-top) box.
but having
trouble watching
 Unifi TV via Unifi To enjoy the best streaming quality for 30Mbps VDSL, we
TV Box. What recommend you to connect your Unifi TV Box with a wired LAN
should I do? connection (port 1, 2 or 3). Kindly note that this wired connection
is still running on shared bandwidth with your internet browsing.

It is also advisable to keep the number of connected devices to

the minimum to ensure you have sufficient bandwidth for Unifi TV
streaming via Unifi TV Box.

If Unifi fibre service is already available at your area, we highly

recommend you to upgrade to the plan that suits your broadband
needs.

However, if you are using the older version of Unifi TV Box, simply
connect via IPTV using Ethernet Cable to Port 4-TM Router (if
applicable) to enjoy uninterrupted Unifi TV (Live TV, Catch Up and
U PICK) viewing experience.

18. Is there any The latest Unifi TV Box is supports both Wi-Fi and IPTV
difference in the connectivity.
streaming quality
between the For uninterrupted Unifi TV (Live TV, Catch Up and U PICK)
current Unifi TV viewing experience, you have an option to connect via IPTV
Box and the new using Ethernet Cable to Port 4 (TM Router).
Unifi TV Box?

19. I noticed that my The latest Unifi TV Box is running as OTT (over-the-top) box.
Unifi TV Box Hence, the connectivity is via Wi-Fi.
picture quality is
lower as In the case of wired connectivity via LAN cable, it is on the shared
compared to my bandwidth with your internet browsing activity. Thus, the quality
previous Android might be compromised. This is in contrast with the V8 Android box
box (V8 box). whereby it is running on purely IPTV service with wired dedicated
Why is that so? bandwidth supporting the picture quality.

The comparison for the two boxes is as per table below:

Type of Picture Quality Mobility Download

box Apps
Unifi TV Compromised YES YES
Box (WiFi
connectivity)
Android V8 Sustainable NO NO
Box (Wired
Connectivity)

20. Can I watch 4K Unifi TV Box supports 4K UHD content. However, there are three
UHD content with (3) essential requirements that must be fulfilled before you can
Unifi TV Box? enjoy the best of 4K quality i.e. – a compatible 4K UHD TV, 4K
Android box and 4K UHD content.

At this moment, Unifi TV has yet to launch any channel with 4K

UHD content, however you may be able to view 4K UHD content
from YouTube.
21. If I am using a 4K If you are already using a 4K TV, you can watch 4K UHD content
TV, do I need to using Unifi TV Box without any configuration.
do any
configuration on
my TV and Unifi
TV Box to enjoy
4K quality?

22. How do I use the The multiple subtitle / audio feature are available for selected U
multiple subtitle / PICK content. While playing U PICK content, follow the simple
audio feature steps as below:
while playing U
PICK content? 1. Press “Up” button on your remote control
2. Choose subtitle icon , or
Choose audio icon
3. Select your preferred subtitle / audio language

23. How do I use the Please make sure to download the latest version of the app.
TV Guide, Simply, press the “Up” button on your remote control to enjoy
Multiple Subtitle / these features available.
Audio Feature for
Live Channels?

24. What is the Parental Lock allows you to restrict viewing and purchases of
function of inappropriate TV programmes based on your preference by
Parental Lock? locking the channel using the Parental PIN.

Note: Parental PIN is similar to Purchase PIN (6 digits, default

PIN : 123456)

25. I forgot my Your default purchase PIN is 123456. If you have forgotten your
Purchase PIN. purchase PIN, you may reset the PIN via Unifi TV app.
What should I
do? Simply go to: Profile > View My Profile > PIN > Reset PIN.

Please follow the steps below:

1. Enter your Unifi TV password

2. Enter a new PIN
3. Confirm PIN

26. How do I use the To use the Parental Lock feature, follow these steps:
Parental Lock
feature on Unifi 1. Press ‘Up’ on your remote and select Parental
TV Box? 2. Press ‘Down’ to select Lock Channel
3. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button

27. Can I remove/ Yes, you can. To turn off the Parental Lock feature, follow these
turn off the steps:
Parental Lock
feature? 1. Open the locked channel
 2. Press OK on your remote
3. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button

You also have an option to remove/turn off the Parental Lock

permanently by following these steps:

1. Open the locked channel

2. Press ‘Up’ on your remote and select Parental
3. Press ‘Down’ to select Unlock Channel
4. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button

28. Why do I see this You will see a prompt message after four (4) hours of continuous
message, "Are playback without any user activity.
you still
watching" on my If you’d like to continue watching, please confirm by pressing any
TV screen? key on your remote control. If there is no response, you will
automatically direct back to Home screen.

29. Why does my Simply follow the configuration checklist as below:

Unifi TV Box
unable to access 1. Go to “Settings” and select “Network & Internet” to ensure
the network? that the Wi-Fi is enabled.
2. Choose the available network to connect (for Wi-Fi user)
or check if LAN cable is properly connected to the Unifi TV
Box.
3. Check the network link indicator at the front panel of the
box. Blue light means it is connected to a network and if
the light turns Blue/Orange (alternate blink), it means that
the device is not connected to a network.
4. Should you need further assistance on network
connectivity, reach out to us via our digital platforms: Live
Chat on https://maya.unifi.com.my or MyUnifi app.

30. My remote First, please make sure that you have paired your remote with the
control is not Unifi TV Box and the batteries are correctly in place.
responding /
intermittently Follow the below steps to pair a Bluetooth device:
responding.
What should I 1. Go to Home screen
do? 2. Select “Settings”
3. Under “Remote and accessories” select “Add accessory”.
You will see a list of nearby devices.
4. Put your device in pairing mode. Your device will be added
to the on-screen list
5. Select your device

Kindly refer to the Unifi TV Quick Start guide provided in the box
or go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box for
step-by-step installation and setup video guide.

As an alternative, you can also download the Android TV Remote

Control app from Google Play Store on your smart devices.
31. I’m facing If you are facing channel glitch/not viewable, please press “Home”
channel glitch/ button and re-launch Unifi TV app.
channel not
viewable and If you are facing bad picture quality – try moving your Unifi TV Box
sometimes bad nearer to your Wi-Fi router to ensure maximum connectivity.
picture quality.
What should I Alternatively, you may connect your Unifi TV Box with a wired
do? LAN connection (port 1, 2 or 3). Kindly note that this wired
connection will be running on shared bandwidth with your internet
browsing.

32. I received error Simply press the “Home” button and re-launch Unifi TV app.
message –
“Oops! Please follow these steps to force stop the Unifi TV app:
something went
wrong. An 1. Press the “Shortcut to installed apps” button on your
unexpected error remote control
has occurred. 2. Select Unifi TV app
Press OK to 3. Press and hold “OK” button
reload app”. 4. Select “Info”
What should I 5. Select “Force Stop”
do?
If the problem still persists, reach out to us via our digital
platforms: Live Chat on https://maya.unifi.com.my or MyUnifi app.

33. Why am I Please make sure that you have updated to the latest firmware by
experiencing following the below steps:
intermittent
audio issue? Go to Settings > Device Preference > About > System Update

34. How do I access You can reset your password through your Unifi TV app from your
my Unifi TV mobile device, by following the below steps:
account if I've
forgotten the 1. Open your Unifi TV app
password? 2. Select forgot password
3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password

35. How do I use the You can use the Unifi TV Box as your 2nd Unifi media box by
Unifi TV Box as connecting via Wi-Fi and login using your existing Unifi TV ID.
my 2nd media box
to enjoy Unifi TV To enjoy Unifi TV content on your 2nd media box (multi-room), you
content? must maintain your current subscription of Unifi TV pack.

LINKING GOOGLE ACCOUNT

36. Can I skip the You may skip the configuration of the Google account during the
configuration of setup of your Unifi TV Box. However, it is recommended for you
the Google to create/register your Google account to get the most out of your
account during
 the setup of my Unifi TV Box features such as enjoying the latest apps from
Unifi TV Box? Google Play Store.

Go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box for
step-by-step installation and setup video guide.

37. How do I Press the Home button and go to ‘Settings’. Scroll down to
configure my ‘Accounts & Sign In’, then select ‘Add Account’ and choose
Google account account type ‘Google’.
on the Unifi TV
Box? Follow the instruction guide on your TV screen to setup your
Google account and continue to fill up your email and password
accordingly.

38. Are there any Yes, you may download your favourite TV apps from Google Play
other apps that Store into the Unifi TV Box.
we can access
via Unifi TV Box?

39. Will it consume Yes, you will need Internet connection to run the apps in the Unifi
my broadband TV Box.
bandwidth if I
use the apps in To ensure better user experience, we recommend you to
the Unifi TV Box? subscribe to Unifi 300Mbps plan. To subscribe to the plan, please
visit https://unifi.com.my

40. How do I use the Press the Google Assistant button on the remote control and
Google Assistant speak close to the remote control to use the feature.
on the remote
control? Currently, the Google Assistant only works in the Google world.
To use it, you will need to configure your Google account on the
Unifi TV Box.

DELIVERY OF UNIFI TV BOX

41. How are you For New Installation, there will be a Unifi installer to help you set
going to deliver up the Unifi TV Box (together with other TM’s CPE) at your
the Unifi TV Box premise.
to me?
For change plan/upgrade plan or add-on subscription, Unifi TV
Box will be delivered via courier within 7 working days (upon
successful order)

42. Why do I receive Once your order is successful, you will receive an SMS on the
SMS on Unifi TV notification of Unifi TV Box delivery tracking reference number
Box delivery? (within 7 working days) together with your Unifi TV ID.

Sample of SMS:
RM0 Unifi: You’ll receive your Unifi TV Box in 7 working days.
Self-track via SKYNET bit.ly/3B0fZYe XXXXXXXXXXX.
Installation guide i.unifi.my/UTB & login ID xxxxxx@iptv.

43. How to track my You will receive an SMS with your delivery tracking number and
order? you can check via SKYNET portal at
https://www.skynet.com.my/track
44. I’m not available If the courier delivery is not successful, you may collect your
to receive the Unifi TV Box at the nearest SKYNET collection hub.Check here
box during the for the list of SKYNET collection hub:
delivery. https://www.skynet.com.my/branch
What should I
do? However, if you don’t collect the box after 14 days for West
Malaysia or 30 days for East Malaysia, the box will be returned to
TM.

You can contact us via Live Chat - https://maya.unifi.com.my or

MyUnifi app, if you wish to request for 2nd delivery attempt or
request for installer assistance with RM80 charges with RM80
charges (including installation) and we will proceed with the next
delivery for you as soon as possible.

45. I already check This may due to the 14 days for West Malaysia or 30 days for East
the delivery Malaysia time frame for you to collect your Unifi TV Box has
status in already expired.
SKYNET portal,
however my Unifi You can contact us via Live Chat on https://maya.unifi.com.my or
TV Box is no MyUnifi app, if you wish to request 2nd delivery attempt or request
longer in their for Unifi installer assistance with RM80 charges (including
outlet. What can I installation) and we will proceed with the next delivery / installation
do? for you as soon as possible.

46. Will I be charged There will be no additional charge imposed to customer for Unifi
for the delivery TV Box add-on via courier.
of Unifi TV Box
via SKYNET in
my Unifi bill?

47. How to do the Kindly refer to the Unifi TV Quick Start guide provided in the box
self-installation or go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box
for Unifi TV Box? for step-by-step installation and setup video guide.

48. I’m still having Yes, you can. Should you wish to have this done by our Unifi
difficulty to self- team, there will be a charge of RM80 (excluding tax) for the
configure my delivery and installation.
Unifi TV Box.
May I request for
technical
assistance to
perform the
installation?

49. I did not receive You may get assistance through our Live Chat on
any SMS on my https://maya.unifi.com.my or MyUnifi app.
Unifi TV ID. What
should I do?

50. I received an Make sure that you have provided the correct address for your
SMS but still did Unifi TV Box delivery.
 not receive my
Unifi TV Box. There may be some delay in delivering your Unifi TV Box. We
seek your patience and understanding as we are working on
fulfilling your Unifi TV Box request soonest possible.

You can also check and track your Unifi TV Box delivery via
SKYNET portal – https://www.skynet.com.my/

51. Whom should I Should you have any enquiries or require any assistance, you
contact if I need can get in touch with TM through our Live Chat on
any assistance https://maya.unifi.com.my or MyUnifi app.
or inquiry?

UNIFI TV QR SCANNER
52. What is the Unifi The Unifi TV QR scanner is the latest feature available for all Unifi
TV QR scanner Home customers with Unifi TV. The QR scanner feature on Unifi
feature? TV will help simplify the login method for Unifi TV Box.

It is also eases customers to participate in the latest contest and

stand a chance to win exclusive prizes with Unifi TV.

Unifi TV Box users can start viewing Unifi TV on Unifi TV Box by

scanning the QR code on their TV screen using their Unifi TV app.

With this function, Unifi TV Box users have another option to login
to their Unifi TV Box without using Unifi TV Box remote control
and keypad from their TV screen.

53. How does the QR Just download the latest Unifi TV app on your device -mobile,
scanner work? tablet or iPad (downloadable from App Store on iOS, Google
Play Store on Android and AppGallery on Huawei) and follow
these simple steps:

1. Launch Unifi TV app and login using your Unifi TV login

ID on your device
2. Go to “Profile” and choose “QR scan”

How to login to Unifi TV Box using QR Scanner?

1. Launch Unifi TV app from your Unifi TV Box

2. Use the “QR Scan” feature in Unifi TV app to scan the
QR code on your TV screen to authorise login
3. All done, now you can enjoy watching!

How to join the contest via QR Scanner?

1. Use the “QR Scan” feature in Unifi TV app to scan the

QR code that appear on your TV screen
2. Join the contest and stand a chance to win attractive
prizes!
54. I’m not a Unifi The service is available only to Unifi Home subscribers with Unifi
subscriber but TV subscription.
I’ve logged in to
Unifi TV app
using my mobile/
Facebook
account. Can I
use the QR
scanner to login
to Unifi TV Box
or my Android
TV box?

55. Is the QR We are sorry. This feature is only available on Unifi TV app on
Scanner feature Android and iOS (mobile, tablet and iPad).
available on Unifi
TV (web
version)?

56. Can I scan the Yes, you can still use your phone’s camera or any third party QR
QR code using scanner app.
my phone’s
camera or any Upon scanning, you will be directed to the AppStore on iOS,
third party QR Google Playstore on Android or AppGallery on Huawei to install or
scanner app? launch the Unifi TV app.

Simply key-in your Unifi TV username and password on Unifi TV

app and scan the QR code again using the QR scanner on the app
to start viewing.

57. I’m a Unifi Home To enjoy the QR scanner function for Unifi TV customer you need
customer without to subscribe or upgrade your Unifi Home with Unifi TV
Unifi TV / Unifi subscription.
TV login ID. How
do I enjoy the QR
scanner
function?

OTHER MATTERS
58. Is there a Yes, the Unifi TV Box comes with a warranty for a period of 12
warranty for the months from the date of installation.
Unifi TV Box?
Please visit https://unifi.com.my/tv/offerings/devices/unifi-tv-box
for details of the warranty policy.

59. I would like to Yes. The penalty charge is the remaining months of the monthly
cancel the Unifi subscription fee (price before discount) of the subscribed package
Home plan with and Unifi TV pack.
Unifi TV Box
within the
contract period.
Is there any
penalty charged?
60. Who should I Feel free to reach out to us via our digital platforms: Live Chat on
contact if I need https://maya.unifi.com.my or MyUnifi app.
any assistance
on Unifi TV or
service inquiry?