Chandra Balabantaray

Senior ServiceNow Developer

M: +91 9560886214
Email: [email protected]

PROFESSIONAL SUMMARY

Senior ServiceNow Developer with over 9 years of experience in designing, developing, and
implementing Solutions in the ServiceNow Platform. Expertise in Customer facing role in ServiceNow
Implementation. Proven ability to work collaboratively with cross-functional teams and communicate
effectively with stakeholders at all levels.

DEVELOPMENT AND CONFIGURATION SKILLS IN SERVICENOW

● Create Order Guides and record producers according to the client requirement.

● Worked on various flows in ServiceNow for Service Catalog using workflow editor and flow designer.

● Experience in Business Rules, Script Include, Client Scripts, UI Policies and UI Actions to customize
the instance as per Business needs.
● Created Record producers that will create different HR Cases.

● Worked on Creating the HR Services.

● Worked on ESP portal and customized based on the Business need.

● Implemented the IDR functionality which will transfer the foundation data from one instance to
another instance.
● Provided ServiceNow Training inside the Organization.

● Implemented the Rest based Integration, which will pull the system data and insert the data into
ServiceNow.
● Familiarities working with transform maps, data sources and different transform scripts for data
loads and management.
● Did a Research and Implemented the Integration between Microsoft Teams and ServiceNow with
Using Move Works.
● Worked on Email notifications, inbound email actions, scheduled jobs, and web services (Soap &
REST messages) and configured the SLAs for various ITIL processes in ServiceNow.
● Configure, customize, and maintain Incident Management & Problem Management applications to
meet Business Requirements.
● More than 8 years of hands-on Experience and better understanding of Java programming language.

● Experience in creating the Custom Applications, Modules in Service Now as per the requirements.

● Interacted with Stakeholders, Users, and Customers for gathering Functional Requirements to arrive
at the design solution.
WORK HISTORY

Siemens Healthineers, Bangalore, Senior ServiceNow Developer

09/2021 - Present

JP Morgan, Bangalore, Senior ServiceNow Developer

11/2019 – 09/2021

Mindtree limited, Bangalore, Senior ServiceNow Developer,

03/2018 - 11/2019

HCL Technologies Inc, Noida, Software Developer,

03/2015 - 03/2018

CERTIFICATIONS

● ServiceNow Certified Application Developer

● ServiceNow Certified System Administrator

● ServiceNow Certified Implementation Specialist – IT Service Management

TECHNICAL SKILLS

ServiceNow, Glide Record, Glide Aggregate, Glide Form, Glide System etc., Java

PROJECT DETAILS AND ROLES RESPONSIBILITIES

Project: Platform Management and handling all business requirement. (2021 ~ till now)
● Role: Developer Lead and Consultant

● Description: Primarily this is one platform project. Through the project, we are managing all types of
transactions like transferring ticket to another system to create the subsequent records
(incident/problem/service request in ServiceNow) into the target tool. It’s one outbound
integration project, where we push our newly created incident, problem, and service request to the
target tool. Also as part of the project, we are taking care of the newly created Services and
Applications in our platform. In the integration we are using oAuth for the authentication and rest
methods to integrate to the target system. In this project my role is to gather the requirement from
client and design it according to the best practices, develop the project and show the prototype to
the customer. Also, I get involved into the postproduction release support to get the issues resolved.
● Environment: ServiceNow tool, Glide Script, Web Service (Rest), Service-Now, XML, JSON

Project: WebTCard Integration (2021 Sep ~ 2022 Mar)

● Role: Developer Lead

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● Description: Primarily this is one integration project. Through the integration, we are transferring
ticket to another system to create one card (story in ServiceNow) into the target tool. It’s one
outbound integration. In this project my role is to gather the requirement from client and design it
according to the best practices, develop the project and show the prototype to the customer. Also, I
get involved into the postproduction release support to get the issues resolved.
● Environment: ServiceNow tool, Glide Script, Web Service (Rest), Service-Now, XML, JSON

Project: Change Management Integration (2020 Mar – 2021 Sep)

● Role: Developer

● Description: This is an integration project to accept all the newly created changes from some in-
house tool. Through the integration, we are using the rest api to integrate ServiceNow tool to the
inhouse tool (ITSM). When one new change request gets created in ServiceNow, the same will get
transferred to the ITSM tool and return the ITSM ticket number to get it stored for further
transaction. In this project, I worked as one developer and developed the stories assigned to me.
Also, I involved into the show and tell session to present the transaction details to the ITSM tool and
to the support team.
● Environment: ServiceNow, Glide Script, Web Service (Rest), XML, JSON

P&G Implementation - ServiceNow

● Provide technical consultation on various Modules of ServiceNow.

● Request management include the work of automation for required changes on RITM form.

● Used client side and server-side scripts to create multiple catalog items as per customer
requirements.
● Worked on workflow editor to customize workflows for Catalog item.

● Handle multiple Implementation projects simultaneously.

● I have Developed "Functional and Responsive" service portal which helped "PNG TEAM" to track and
run their Business efficient way.
● Customized and Implemented Demand management.

● Coding and review findings as per the best practices of ServiceNow.

● Customized multiple ITSM functionalities.

● Conducted Workshops and Demos for every client before Implementation.

SASOL Implementation– ServiceNow

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● Developed Service Catalog items, Order guides, Record producer, UI Policies, UI Actions, UI Macros,
ACL’s, Client Scripts, Business Rules, Script includes views.
● Work on both custom and standard catalog items.

● Developing inbound actions and notifications.

● Work on Configuring SLA & reports.

● Developing workflows and to maintain error free instance.

● Works on defects that comes for service catalog and request management.

● Implemented various service catalogs and workflows.

● Created Inbound actions for incident creations.

● Developed and Configured Business rules, UI policies, Client Scripts, Catalog Client scripts and
Scheduled Jobs.
● Pre-and post-installation consultant to define and implement industry ITIL best practice for the
ServiceNow ITSM Platform.
● Updating System properties and ACLs.

● Translate business requirements into technical architecture of the proposed solution taking
advantage of out of box functionality minimizing required customization.
● Cloned and customized few Portal widgets and pages as per customer requirements.

● Worked in Agile module to create stories and epics to maintain customer requirements and to plan
the sprint accordingly.
● Worked on UI customizations to add Tables/Fields, UI Policies, UI Actions, Business Rules, Client
Scripts, and Script Includes

EDUCATION

Master in Computer Application, College of Engineering and Technology, Bhubaneswar.2011 - 2014

PRESENT ADDRESS

Global Village tech Park, R.V Layout, Kangari

City: Bengaluru – 560100
State: Karnataka
Country: India

DATE OF BIRTH:
22-June-1990

DECLARATION
I hereby declare that the above-mentioned information is correct to the best of my knowledge.

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 Chandra Kanta Balabantaray