Grade 10: 2024 Task 1: Tourism Skills Assessment Task

Grade 10 Task 1
Tourism Skills Assessment Task
Scenario: Western Cape – Attraction Sector and Problem Solving

TEACHER INSTRUCTIONS

Dear Tourism Teacher

This task will assess:
• Content knowledge of the attraction sector; attraction subsectors; types of tourist
attractions; primary and secondary attractions; activities offered at tourist
attractions.
• Applying the content of the attraction sector to find feasible solutions for challenges
attractions face between current use and conservation for the future.
• Ability to demonstrate the use of problem-solving techniques to create awareness
and in so doing ensure action is taken to resolve an issue.
Tourism CAPS Reference:
“The Attraction Sector” Term 1 Week 7 of the National ATPs 2023/2024 (Term 1 Week 4
of the GP 2024 WS/ATP) is assessed in this task. The CAPS also requires the learner to
be involved in an active and critical approach to learning, rather than rote and uncritical
learning of given truths; to understand practices of environmental justice and human
rights as defined in the Constitution of the Republic of South Africa; to meaningfully
participate in society as citizens of a free country; to identify and solve problems and
make decisions using critical and creative thinking; to collect, analyse, organise and
critically evaluate information; and so much more.

The skills that are applied:

• Attraction sector skills by analysing and exemplifying the subsectors.
• Decision-making skills in prioritising the causes of the root problem.
• Critical thinking skills when analysing the different causes and providing
solutions.
• Entrepreneurial skills through explaining a way forward for the attractions
affected by the issue.
• Problem solving skills identifying the causes at different levels using the Fish
Technique.
• Social media skills to promote awareness around an attraction.
• Self-reflection skills to evaluate process participation during problem-based
learning.
It is expected of each Grade 10 Tourism teacher to compile a Marking Guideline.
Please DO NOT obtain ANY marking guideline or resources from the internet or
social media or from any other source. Apart from it jeopardising an active assessment
to the extent of the assessment being declared invalid, when you prepare your own marking
guidelines, you will know how to prepare your learners for the task BEFORE the scheduled
assessment session/s takes place under examination conditions.

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Grade 10: 2024 Task 1: Tourism Skills Assessment Task

2024 Gr10 Task 1: The Attraction Sector

Tourism Skills Assessment Task
LEARNER INSTRUCTIONS
Study the overview below and then follow the instructions to complete the task within the
prescribed time limit under controlled examination conditions. You need to apply the
information gathered from the content (textbook) together with the resource documents
(pages 8 - 18) provided to you. It is also required to display the ability to access and use
social media and other skills required.
Overview
The Western Cape is one of South Africa’s largest provinces, with a variety of attractions
and activities available for tourists. Many of these attractions capture South-Africa’s
beauty for tourists to view while experiencing our unique culture and heritage.

SECTION 1: THE ATTRACTION SECTOR (30)

Study the information in ANNEXURE A and answer the questions that follow
about the attraction subsectors of the Tourism industry.

1.1 Identify an appropriate attraction from ANNEXURE A for each

subsector below and explain the reason for your choice of attraction.
1.1.1 Leisure
1.1.2 Conservation
1.1.3 Sports and Recreation
1.1.4 Events and Conferences (12)

1.2 Select one attraction subsector and discuss two benefits of this
subsector for the tourism industry (It does not have to be from
Question 1.1). (5)

1.3 Predict THREE negative impacts of too many visitors to attractions that
belong to the conservation sector. (3)

1.4 Tabulate (write in a table with columns) the attractions you identified in
Question 1.1 into the following categories: man-made or natural. (4)

1.5 Name the site where the activity can be seen as an extraordinary ‘mode
of transport’. (2)

1.6 The site that you named in Question 1.5 can be classified as a primary
attraction. By referring to the distance table in ANNEXURE B, describe
TWO other activities that are also available for tourists as secondary
attractions. (4)
[30]

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Grade 10: 2024 Task 1: Tourism Skills Assessment Task

SECTION 2: PROBLEM SOLVING SKILLS (15)

Overview
A problem the attractions in the Western Cape and elsewhere are facing, is that isolated
hiking trails for locals and tourists are targeted by criminals. These areas are supposed to
be a getaway to enjoy the beauty of nature and experience National Parks and World
Heritage Sites as true authenticity of South Africa. It is unfortunate that the beauty of these
attractions is overshadowed by crime and violence.

Refer to ANNEXURE C

Scenario

You are chosen by UNESCO to investigate one of the challenges that occurred in the
past at the Table Mountain National Park. Carefully read ANNEXURE C and see which
article interests you the most. You will then answer the questions below on the challenges
faced.

There are various techniques that one can use to solve a problem. The Fish
Technique is used widely to solve complex problems.
Study the information about this technique before applying it to an issue facing the
tourism industry in the Western Cape.

Read the information in your resource pack about the Fish Technique.

Watch the following video about The Fish Technique:

Video https://www.youtube.com/watch?v=QTzDL_RjQ9U

A transcript (what is said is typed out in words) can be read in Annexure D of the
resource pack if you do not have access to the video.

Another possibility is to read the transcript (text) and then watch the video, and thereafter
simultaneously follow on the transcript (text) what is said on the video.

2.1 Read the information about the Fish Technique and watch the relevant
video clip.
Choose ONE of the challenges from ANNEXURE C and use the Fish
Technique (ANNEXURE D) to identify the causes and effects of this
problem.
Use ANNEXURE E and complete the Fish Technique diagram on
your answer sheet as indicated on the next page.

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Grade 10: 2024 Task 1: Tourism Skills Assessment Task

Head of the Fish Spine Finer Bones

Identify the issue. (2) List FOUR causes of the Explain FOUR possible solutions
issue. (4) that can be implemented at
Table Mountain National Park.
Ensure explanation of the
solutions. (4)

2.2 Write a short Twitter post, by using ANNEXURE F as format, telling

people about Table Mountain National Park and the importance of it as an
attraction to Western Cape and its tourism industry.
Please ensure that your Twitter post is correctly formatted and includes a
(5)
Tourism perspective too. [15]

3. QUESTION 3 SELF REFLECTION

Once you have completed the Tourism Skills Assessment task,
please complete the following reflection activity.

3.1 Which of Section 1 or Section 2 did you like completing the most?
Give the reasons for your preference.

3.2 Which part of completing the Tourism Skills Assessment task did
you struggle with the most and why?

3.3 Recommend how you would improve this Tourism Skills

Assessment task, giving details of the improvement.

3.4 List the insights that completing this Tourism Skills Assessment
task brought to you.
[5]
[20]

GRAND TOTAL: 50

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Grade 10: 2024 Task 1: Tourism Skills Assessment Task

ASSESSMENT INSTRUMENT

TOURISM SKILLS ASSESSMENT TASK

Note: Each learner must receive his/her own copy of the assessment instrument.
Name of School: Date:
Name of Learner: Grade 10:

Name of Teacher: Mark:

SECTION 1: TOURIST ATTRACTIONS [30]

QUESTION 1.1 Attraction (12 marks)
Criteria 0 1-4 5-8 9-12 T M
Identified an All An An appropriate An appropriate
appropriate attractions appropriate attraction was attraction was
attraction for identified are attraction identified. The identified for the
each not was reason is very subsector and
subsector appropriate identified to a basic or partly the reason
1.1.1-1.1.4 and all the maximum of correct to a provided is
and the reasons are all four maximum of all explained
reason for incorrect or subsectors. four subsectors. clearly to a
the choice left out. No reasons maximum of all
explained or reasons four subsectors.
incorrect.

QUESTION 1.2 Benefits of subsector (5 marks)

Criteria 0 -1 2 3 4-5 T M
Completion The benefits The benefits are One benefit . Both benefits
of the are not not complete or has been are clearly
benefits as indicated. explained. explained indicated and
per the sub Perhaps Only one clearly using explained using
sector only a benefit was supporting the information
chosen, subsector is completed. evidence from from the
information mentioned. The subsector the Annexures. Annexures. The
annexures might or might The second subsector is
and the not be benefit has not also indicated
teacher indicated. been clearly
marking explained. The
guideline subsector is
indicated

QUESTION 1.3 Impact of visitors (3 marks)

Criteria 0 1-2 3 T M
The impact No impacts are Only one or two negative Three negative
of too many indicated. impacts are indicated. impacts are
visitors to Explanation is too short. clearly explained.
attractions
in the
conservation
sector

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QUESTION 1.4 Tabulate information (4 marks)

Criteria 0 -1 2 3 4 T M
Tabulate the NONE or ONE TWO THREE All attractions
various of the attractions are attractions are have been
attractions as attractions are correctly correctly correctly
natural or man- classified classified classified. classified.
made correctly.

QUESTION 1.5 Type of extraordinary transport (2 marks)

Criteria 0 1 2 T M
Name the Type of extraordinary Type of extraordinary Type of extraordinary
type of transport not indicated. transport indicated, transport correctly
extraordinary but not the full name. indicated in full.
transport

QUESTION 1.6 Secondary Attractions (4 marks)

Criteria 0 1-2 3-4 T M
Describe 2 NO activity has been ONE activity has been TWO activities have
other described using the described using the been clearly described
activities information provided information provided in that are available
secondary to in the Annexures. the Annexures. secondary to the
the attraction attraction, using the
mentioned in information provided in
Question 1.5 the Annexures.

SECTION 2: PROBLEM SOLVING SKILLS [15]

QUESTION 2.1 (10 marks)

Head- Spine – Causes Finer Bones – T M
The main Issue (2) (4) Solutions (4)

The main issue is not Only ONE cause or NO Only ONE solution or NO
indicated. causes have been indicated solutions have been
on the diagram using the indicated. Information from
information Annexures the Annexures provided has
provided. ✓ not been used. ✓
The main issue is incorrectly TWO causes indicated but Through critical thinking
described.✓ information provided in the TWO possible solutions
Annexures has not been were identified. The
used. ✓✓ information provided in the
Annexures has not been
used. ✓✓
The main issue has been THREE correct causes have Through critical thinking
identified correctly.✓✓ been indicated using the THREE possible solutions
information provided in the have been identified.
Annexures.✓✓ ✓ Information from the
Annexures provided have
been used.✓✓✓
FOUR correct causes have Through critical thinking
been indicated using the FOUR possible solutions
information provided in the have been identified.
Annexures.✓✓✓✓ Information from the
Annexures provided have
been used.✓✓✓✓

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QUESTION 2.2 (5 marks)

Criteria 0-1 2-3 4-5 T M
An information- Poor post with few Average post with Informative
rich Twitter correct facts was some facts was post with
post about given. given linked to important facts
Table Mountain The Twitter post has information in the was given. The
National Park, not been formatted Annexures. The Twitter post has
and its correctly. No Tourism Twitter post has been correctly
importance as perspective evident. minor errors. A formatted.
an attraction. Tourism perspective Excellent
was included. Tourism
perspective
included.

SECTION 3: SELF REFLECTION [5]

QUESTION 3 (5 marks)
Criteria 0 1 2-3 4-5 T M
Complete Unable to give Able to give Able to give a Well-written
the self- a preference some clear preference preference with
reflection and reasons preference with some reasons, and
questions for the but no reason reason and able able to give
preference. and able to to indicate a fair clear
Unable to indicate some number of parts indications of all
indicate which parts they they struggled the parts they
part they struggled with. struggled with.
struggled with. with. Able to Able to
Unable to Able to recommend recommend
recommend recommend a some good
improvement. bit of improvement or improvements
Unable to list improvement list more than a or list many
insights. or list a few few insights. good insights.
insights.

GRAND TOTAL: 50

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RESOURCE PACK
ANNEXURE A – Western Cape Tourist Attractions

1. TABLE MOUNTAIN NATIONAL PARK

Table Mountain has a striking physical appearance and

a rich biodiversity (variety of plants and animals in a
concentrated area). Part of a World Heritage Site, it is
home to various unique plant and animal species, many
of which are found nowhere else on earth. Its different
microclimates create an ecosystem that supports the life
of the Cape Floral Region Protected Areas (the name of
the World Heritage Site), with thousands of plant
species, including the King Protea, South Africa’s national flower. At the heart of Table
Mountain is a commitment to conservation and sustainability. Various organizations and
local authorities work tirelessly to protect and preserve the mountain’s fragile ecosystem.
By visiting and supporting Table Mountain, you are contributing to ongoing conservation
efforts that will ensure its beauty for generations to come.

2. TABLE MOUNTAIN AERIAL CABLEWAY

Since October 4, 1929, visitors have been provided with a world-

class cableway experience when accessing Table Mountain. The
Table Mountain Aerial Cableway Company operates in a National
Park and World Heritage Site. This gives visitors a unique
experience when making their way up Table Mountain. The mountain
has a way of drawing people in like a magnet, making them reach the summit (top) either
by hike or by cableway. But getting to the top was not always the effortless trip it is today.

3. GARDEN ROUTE

The Garden Route is a popular and scenic stretch of the

south-eastern coast of South Africa. It stretches from
Mossel Bay in the Western Cape to the Storms River
which is crossed along the N2 coastal highway over the
Paul Sauer Bridge in the extreme western area of the
neighbouring Eastern Cape. The name comes from the
green plants and big variety of vegetation seen here and
the many lagoons and lakes found along the coast. It
includes towns such as Mossel Bay, Knysna,
Oudtshoorn, Plettenberg Bay and Nature's Valley; with George, the Garden Route's
largest city and main administrative centre.

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4. KKNK

The KKNK (Klein Karoo Nasionale Kunstefees) is the

largest arts festival in South Africa, held yearly in
Oudtshoorn. It is a platform for artists to showcase their
work and connect with the public. This year it will be
held between 23 – 31 March 2024.

5. STRUISBAAI HARBOUR

The town of Struisbaai is a picture-perfect little settlement, with deep

historical roots, on the way to Cape Agulhas. It is home to at least two
resident giant short-tail stingrays. One of the stingrays that lives at the
harbour – the largest one – is called Parrie (possibly short for Paris?).
Parrie was, according to legend (cannot verify this with a reliable source),
once captured by the Two Oceans Aquarium team and lived in one of
their exhibits for a short while. Intense pressure from the Struisbaai
community led to his return to the wilds of Struisbaai harbour.

6. CAPE AGULHAS

Cape Agulhas is a place with geographic and

cultural importance. As well as being the
southernmost tip of Africa, it is also the place
where the Indian and Atlantic Oceans officially
meet. In addition, the area surrounding Cape
Agulhas is a paradise for plant-lovers as part of
the Cape Floral Region Protected Areas – the
smallest (and richest) of six global plant hotspots.
More than 2 000 indigenous (local) plant species
grow here, including many different types of
coastal fynbos that are found nowhere else on Earth. One hundred and ten Cape
Agulhas plant species are rare plants listed on the IUCN Red List, while many of plants
provide food and shelter for a wealth of animal and birdlife.

7. V&A WATERFRONT & TWO OCEANS AQUARIUM

The V&A Waterfront in Cape Town is one of the most popular tourist destinations in South
Africa. Located on the edge of the city’s busy harbour, the V&A Waterfront offers a wide
range of shopping, dining and entertainment options. The area is home to a number of
markets, restaurants, pubs and clubs, as well as the popular Two Oceans Aquarium.
There is something for everyone making it the perfect place to spend a day or two
exploring. Take a harbour tour and enjoy the views from the waters, or aim a little higher
on the Ferris wheel (observation wheel) known as the ‘The Cape Wheel’. There are also
plenty of shops and restaurants that cater to young and old. Whether looking for a taste of
local culture or just wanting to relax by the water, the V&A Waterfront has something for
everyone.

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Located in the V&A Waterfront, the Two Oceans Aquarium showcases the different
oceans’ wildlife through interactive displays and more than 8 000 marine (sea) animals
from 200-plus marine species.
- Family fun at Cape Town’s aquarium in the V&A Waterfront.
- Over 3 000 marine animals from the Atlantic and Indian Oceans alone.
- See sharks, penguins, seahorses, jellyfish, turtles and thousands of fish.
- Jelly Hall - a breath-taking display of jellyfish

ANNEXURE B – Distance table

TABLE MOUNTAIN

AERIAL CABLEWAY

V&A WATERFRONT
(starting from Mossel

KKNK (Oudtshoorn)
TABLE MOUNTAIN
NATIONAL PARK

GARDEN ROUTE

CAPE AGULHAS

& TWO OCEANS

STRUISBAAI

AQUARIUM
HARBOUR
Bay)
DISTANCE IN KM

TABLE MOUNTAIN NATIONAL

1.5 393 427 223 230 7.4
PARK
TABLE MOUNTAIN AERIAL
1.5 392 425 222 228 5.8
CABLEWAY
GARDEN ROUTE (starting from
393 392 87 273 279 389
Mossel Bay)
KKNK (Oudtshoorn) 427 425 87 323 329 419

STRUISBAAI HARBOUR
223 222 273 323 6.8 219

CAPE AGULHAS 230 228 279 329 6.8 224

V&A WATERFRONT & TWO

7.4 5.8 389 419 219 224
OCEANS AQUARIUM

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ANNEXURE C – Articles

1. ‘He said he would chop my finger off’ — hikers describe

ordeal after two more Cape Town mountain muggings

Some of the hikers and runners who took part

in a peaceful protest at Lion's Head to demand
safety and security on the mountain on 1
December 2023. (Photo: Samane Jnr Marks)

By Samane Jnr Marks

06 Dec 2023

The latest attacks within the Table Mountain National Park involved a mountain
guide and her American friend, as well as a group of mountain bikers. Both groups
were held up at knifepoint. Two suspects were arrested in connection with the
mountain bike incident.

In the first incident, which happened between 8:15 and 9:00 on Monday morning,
mountain guide Brinny Ridgway and a tourist friend from North Carolina in the USA were
robbed by a man holding a knife on the Kasteelspoort hiking trail on Table Mountain.

The Kasteelspoort trail takes hikers to a lesser-visited part of Table Mountain, with views
of Camps Bay, Lion’s Head, Clifton beaches and the mountain range.

Ridgway, who has 15 years’ experience as a mountain guide, said the robber was hiding
behind a bush at the top of the trail, dressed in khaki pants. He suddenly jumped in front
of them with a “big knife”, ordering them not to move.

“He ordered us to sit down. And then he took my wedding ring, and said he would chop
my finger off as I was having difficulty taking it off. He took my friend’s phone and asked
me if I had any cash. I gave him all my cash, including my cell phone,” she said.

“He then wanted me to log into my bank account and transfer some money to him, but
there’s no reception there. I explained to him, and showed him, I was trying to log in. I
said to my friend just sit down and don’t look at him. After we gave him the cash he
actually calmed down.”

“He gave me my purse and driver’s licence back, and all my cards. He went a little way
down to get reception, and said we shouldn’t move. As he went down the path, we quickly
gathered our bags and went up the mountain as quickly as we could.”

They bumped into two women from the mountain club and told them what had happened,
and then reported the incident at Camps Bay police station.

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2. Mountain Bikers held up

In another incident on Monday, a robbery was reported at Signal Hill, and two arrests
were made.

A group of mountain bikers had been held up at knifepoint and mugged of their valuables.

A description of the attackers was quickly circulated among various role players within the
Table Mountain National Park Safety Forum. “A short while later, SAPS arrested suspects
matching the description.”

“We now need to ensure that these criminals are brought to justice.”

Andy Davies from Friends of Table Mountain (FOTM) said the Kasteelspoort incident is
unheard of.

“It is the first time an attack has been reported that high up on the side of the mountain.”

The latest attacks are among more than 80 muggings that have been reported on Table
Mountain, Signal Hill and Lion’s Head in 2023, according to the FOTM.

3. ‘A lot has been taken away’

Capetonian Lisa Allerman, who was mugged by armed men in a separate incident, said
that for years Table Mountain has been the place where she enjoys going.

“The trees, the peace and quiet and the fresh air helped me to clear my mind and process
thoughts after a busy day.”

But on Monday, 23 October 2023, the mountain became a place of fear.

“I begged them not to hurt me and I handed over my phone, even volunteered the
necklace I was wearing. Immediately after that the two men robbed another person close
by and disappeared. “Even though I got away unharmed, the trauma and feelings of
violation still affect me. I haven’t had the courage to go back to the mountain,” she admits.
A lot has been taken, comfort, the feeling of freedom, and the feeling of safety.”

The criminals are well aware that once they try anything in town they will get caught, so
they go to Table Mountain because there is no beefed-up security.

Preservationists on Lion’s Head after a march to demand increased policing from

SANParks. (Photo: Samane Jnr Marks)

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Crime has no boundary, said Taahir Osman, the founder of Take Back Our Mountains
(TBOM), an organisation that arranges secure hikes and runs in all high-risk areas in the
Table Mountain National Park.

“The criminals are taking advantage because there is no beefed-up security on the
ground. It’s all about talk-show hype whenever there is a crime in the media, but being on
the group doing regular patrols is a different story.”

“Crime is something that has been inherited from social and economic challenges years
ago, that is why we are severely struggling nowadays. The Cape Town city managers
have improved cameras within the CBD with a lot of small security units to boost safety in
the inner city, only forgetting all these other areas like Table Mountain National Park.

“SANParks is not putting much effort in intensifying its efforts to deal with these ongoing
attacks on mountain users. The national park is currently a weak point.”

Hot Spots, a petition and emergency line

Common crime hotspots in the Table Mountain National Park include:

• Signal Hill on the slopes

• Sea Point side and the city side
• The cycling trail around Lion’s Head
• The Pipe Track hiking trail

FOTM have started a campaign to stop crime. There is a link to its petition.

If you feel threatened or uncomfortable on the mountain you can call the city’s emergency
line on 021-4807700.

4. ‘Nine safety tips to keep in mind if you’re hiking Table

Mountain
Don’t take risks.
By Anton Smith
02-01-2018
in Lifestyle

Hiking up Table Mountain is a very rewarding experience. The majestic mountain offers a
variety of routes to the top, but the mountain is as beautiful as it is dangerous.

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While you might have heard about ‘easy’ routes to the top, the effort it takes – and the
dangers involved – should not be underestimated.

Business Day reported that callouts for rescuers on Table Mountain increased from 169 in
2015 to 175 in 2016.

Spokesman Johan Marais told the paper that rescuers were most commonly called out to
people getting lost, injured or dehydrated. The majority of these are tourists.

“The majority of people who report incidents are people from overseas; about 70% of our
calls is to rescue a tourist. People underestimate Table Mountain,” he said. “They
misjudge the size of the mountain and they go unprepared. They don’t take water with
and they wear flip flops.”

If you plan on hiking up Table Mountain, here are some safety tips. These tips are not
meant to discourage you from hiking to the top. The climb to the top is one of the most
fulfilling ways to get up there, but you must be safe.

BE PREPARED

This might sound like an obvious one, but far too many people do not understand what
being prepared for a hike up the mountain means. Plenty of water, correct footwear, a
charged phone (and a power bank for good measure), a map, sunscreen and warm
clothing are some of the essentials you need to hike up. Even when opting for a so-called
‘easy’ route like Platteklip Gorge, the weather can change in an instant and dehydration is
a risk.

PACK SUNSCREEN AND HYDRATE, EVEN IF IT IS OVERCAST

Seriously. Do not think you are safe just because the clouds are covering the sun. Make
sure you are covered in sunscreen – or better yet – wear a thin jacket to keep the most
harmful rays away. A couple of packets of Rehidrat are also a must.

BE AWARE OF YOUR SURROUNDINGS

Take note of landmarks so that you know where you are at all times and know how to
return should you get lost. If you are lost or hurt and need assistance, take clear images
of where you are and some landmarks that can help the rescue team find you. Also keep
in mind to not risk going onto ledges to get the ‘perfect’ selfie. And watch out for snakes.

DON’T GO ALONE

Do not attempt hiking up the mountain on your own, especially if you are not familiar with
the routes. Make sure you go with somebody who knows what they are doing. And never
attempt routes you’re not familiar with on your own or even in a group.

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CARRY A MAP

Slingsby maps are recommended by the professionals. It’s important that you familiarise
yourself with your route up and down. If you plan on taking the cable car down, be sure
to check on the official website whether the cable car is running.

DO NOT UNDERESTIMATE HOW BIG THE MOUNTAIN IS

There are several different routes. While some – like Platteklip – are popular and busy
and more difficult to get lost on, many of the other routes can be dangerous and very easy
to get lost on. Do not underestimate just how big the mountain is – and how easy it is to
get lost – when you use these routes. If you are unsure, book your hike with a qualified
guide.

MAKE SURE TO TELL SOMEBODY WHICH ROUTE YOU ARE TAKING

Always make sure somebody knows where you are and how long you expect your hike to
take. Let them know when you get to the top.

DON’T CARRY VALUABLES

Leave behind all valuable belongings like your passport, expensive jewellery or cash

FAMILIARISE YOURSELF WITH RESCUE NUMBERS

Save these numbers to your phone.

Metro EMS: 021 9370300 (includes Mountain Rescue)

Wilderness Search and Rescue: 021 948 9900

Table Mountain Emergency: 0861 106417

SAPS Cape Town Central: 021 4678001/2

SAPS Mountain Patrol Vehicle: 082 411 2401

General Emergency Number: 0214807700 from a Cell Phone, or 107 from any Telkom
Line

[Adapted from www.thesouthafrican.com]

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ANNEXURE D – Fish technique

PROBLEM SOLVING: THE FISH TECHNIQUE

Watch the following video about a problem-solving strategy with 7 steps:

Video – https://www.youtube.com/watch?v=QTzDL_RjQ9U

A transcript (what is said is typed out in words) can be read here in Annexure D of the
resource pack if you do not have access to the video.

Another possibility is to read the transcript (text) and watch the video, and then
simultaneously follow what is said on the video on the transcript (text).

For the learner with a hearing impairment: Subtitles on the video

For the learner with a visual impairment: Audio on the video as well as the possibility
that the transcript can be read at a slower pace or recorded in a familiar accent.

THE FISH TECHNIQUE - TRANSCRIPT

Hi. In this video you will learn about one of the best-known techniques used in all
organisations to solve problems. This technique is called the FISH TECHNIQUE and it
focuses on cause and effect. Using this technique helps businesses to find the root cause
of the problem, thus defining their problems accurately.
The reason for the name is that the diagram used in this technique is shaped liked the
skeleton bones of a fish. Here are the seven steps for the unique problem-solving fish
technique.
Step One

Write the problem on the right-hand side of a white sheet of paper. This represents the
head of the fish.

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Step Two

Draw a straight line from the problem all the way across to the left side of the paper. This
line represents the backbone of the fish.
Step Three

Write down the causes of the problem, connecting each cause with a line to the spine of
the fish. This represents the first bones of the fish diagram.

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Step Four

Gather more information and find possible causes for the causes in point 3. Connect
these with smaller lines to the main causes in point 3. These will represent the smaller
finer bones of the fish. In this way you will break down the problem into the main root
causes, making it clearer what the actual problem is.

Step Five

Brainstorm many possible solutions. Solutions are ones that eliminate the root cause
preventing the problem from reoccurring.

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Grade 10: 2024 Task 1: Tourism Skills Assessment Task

Step Six

Decide on the most appropriate solution to implement and take action. The best solution
may be the one that meets the business’ interests. Factors such as cost, duration and
complexity must be taken into consideration while finding the appropriate solution.

Step Seven

Feedback is very essential in making sure of the impact of the solution. In other words,
making sure your solutions have not created extra problems and has removed what was
an obstacle in your business’ path to success.
As explained, the fish technique is one of the most used techniques in organisations
today.
We suggest you use it in finding excellent solutions to your problems making it a unique
and challenging experience.

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Grade 10: 2024 Task 1: Tourism Skills Assessment Task

ANNEXURE E

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Grade 10: 2024 Task 1: Tourism Skills Assessment Task

ANNEXURE F

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