Toyota 24SEVEN

User Guide
v2.0.8 - 2022 SEPT
Contents Quick Guide
Quick Guide 01 The 24SEVEN app is designed to give you access to more of
Toyota services at your fingertips.
Home Screen 02
Register 02 Such as Roadside Assist, Service Booking, Insurance services,
Login 04 Toyota VTS*, Hybrid* and more.
Add Vehicle 05
Step 1 : Download 24SEVEN App
Main Screen 06
Scan the QR code to download the 24SEVEN app from the Apple
Menu 07 Store and Google Play app stores.
Toyota VTS 08
Road Assist 12
Service Appointment 14
Hybrid 15

Step 2 : Register
Register your account using your NRIC number (for personal
cars) or business registration number (for business accounts) as
provided when purchasing your Toyota. As well as your vehicle
registration number. Continue with the process.

Step 3 : Add Vehicle

Select the vehicles available under your account.

Step 4 : Enjoy
Enjoy the excitement of Toyota services.

Please continue with this user guide for further details.

* Some models may not be applicable to these features.

PAGE 01
Home Screen Register
Start your 24SEVEN journey here. The 24SEVEN app is designed to give you access to more of
New users can proceed to register for an account. Toyota services at your fingertips.

SOS Customer ID number

Emergency call (E-call) to Enter your IC, Passport,
Toyota’s 24SEVEN call Busniness registration
center for assistance number as given when car
through your device.* was purchased.

REGISTER Vehicle Number

New users proceed to Enter your vehicle’s
register for an account. registration number.

LOGIN Terms & Conditions

Existing users can login Read and agree to T&C
here.

* SOS E-call only available if device has ability to make phone calls.

PAGE 02
Validate Details Create Password Register Complete
Your details will be displayed for Create your own unique password Registration is complete!
your review. If your information is A welcome email will be sent to your
not correct, kindly contact Toyota registered email.
Care at 1800-888-247

Your Name

Your Email

Your Mobile Phone Number

IC No
Your Car
Your Identity Number Number
Registration

Your Identity Number

PAGE 03
Login Forgot Password Change Password
Login using your Identity Number If you forgot your password, enter Enter the 4-digit OTP that was sent
as registered with Toyota and the your registered IC/Company to your registered email address and
password that you set during the number and request for an OTP. set your new password.
Registration step.

Your Identity Number

PAGE 04
Add Vehicle Add Success
New users will be shown all vehicles Confirmation message.
purchased under this account. User
can select which vehicle to add to
the app.

PAGE 05
 Main Screen
Access Toyota Services from the page 12

main screen. Road Assist

Roadside assistance at your
fingertips. Book assistance
through the app.

page 7

Menu Toyota DVR 3.0+

Display the menu to access Link to download the Toyota
additional services. DVER 3.0+ app. Applicable
to selected models

page 8

Toyota VTS Insurance

Enjoy connected services if Display insurance details if
your car is fitted with a you have purchased insur-
Toyota VTS system. ance through Toyota.

page 14 page 15

Service Appointment Hybrid

Book a new service or view Resource center for hybrid
service history. car owners. *

* Available only for Hybrid cars.

PAGE 06
Menu
Access your profile and settings.

My Profile My Vehicle
View your View vehicle information
personal information. under your account.

Settings > Contact Us

Change Password Contact our Toyota Care
Change your 24SEVEN customer service via email
password. or phone call.

Feedback Logout
Report bugs. Logout of the 24SEVEN
app.

PAGE 07
Toyota VTS Important Notice Annual Renewal
Toyota VTS is a telematics device Available only for cars with a Toyota VTS Toyota VTS is a paid service with
that provides connected services. installed with an active subscription. an annual renewal fee. Your
You may check your subscription status Toyota car may come with 1 or 3
from the My Vehicles page. years paid depending on model.

page 9

Vehicle List Trips

Display any vehicles under View trips made.
your account with a Toyota
VTS.

page 10

Last Trip Alerts

Quick display of last trip View alerts history and
recorded. manage your VTS alerts
settings.

page 11

Map View Behaviour

Displays the map view onto Display your driving
the main screen. behaviour and better
understand how you drive.

PAGE 08
 Trip List Trip Detail Trip Replay
View the last 10 trips made or View details of each trip such as Display your trip from start to end
search by date. A Trip is recorded trip duration and distance. on the map. *
from ignition ON to OFF.

* Map data is dependant on Map Provider ability and phone device.

PAGE 09
Alert Search Alert Management Create New Alert
View the last 10 alerts triggered View the list Alerts that you have Create and set your rules to receive
or search by date range. Alerts created. You can add / edit or alerts via email and/or push notifi-
must be set prior to trigger. delete alerts set here. cation.

PAGE 10
Behaviour Overall Rating Analysis
The Toyota VTS allows you to Displays the blended score of Weekly breakdown of behaviour
monitor your driving behaviour your behaviour out of 100%. The scoring.
and provides a score based on 5 score is blended over the last 12
criteria. The higher your score, weeks.
the safer driver you are.

1. Harsh Cornering
2. Harsh Braking
3. Harsh Acceleration
4. Speeding
5. Impact

PAGE 11
Road Assist Select Drop Point Confirm Request
Need help? Select they type of Choose the Toyota service center Confirm your request and a Toyota
assistance your require from the you wish to go to. The closest Care executive will contact you to
icons below. center will be displayed first. continue your request.

PAGE 12
Driver Tracking Driver Validation Driver Rating
Once job is assigned, the driver Once the driver arrives, the driver Once the job is complete, kindly rate
details and ETA will be displayed. will scan your QR code to validate the driver and service. We are
You can track the driver’s location the driver for your safety. always dedicated to serve you
in real-time to your location. better.

PAGE 13
Service Booking Service Details Service Appointment
Click on Book a Service Fill in the service details required Your confirmed appointment details
and an estimated price will be with the ability to add to calendar.
displayed. Continue to Book Now. You may also reschdule if required.

PAGE 14
Hybrid Hybrid Trip Summary
If you own a Toyota hybrid vehicle, If your hybrid has a Toyota VTS
you can access additional hybrid installed, you may access this
information here. feature, which displays your trips
and the trip ratings.

Hybrid Care
Displays the services
required to for optimal
Hybrid care.

Hybrid Info
Learn more about your
Toyota hybrid.

PAGE 15
Toyota 24SEVEN
User Guide
v1.0.3 2022 May