Republic of the Philippines

Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

STUDENTS' SATISFACTION ON SCHOOL CANTEEN SERVICES IN

MATHO INTEGRATED SCHOOL

A Quantitative Research Paper Presented to the Faculty of

Matho Integrated School, Matho, Cortes, Surigao del Sur

In Partial Fulfillment of the Requirements for

Practical Research 2

RIVERA, ARNOLD P.
TRUGELLO, SARAH JANE P.
DUBLAS, RYZA C.
RIVERA, SHIERAME P
DIAZ, JESREL T.
ORTIZ, MARY JANE C.

April, 2024
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

ABSTRACT
Title: STUDENTS' SATISFACTION ON SCHOOL CANTEEN SERVICES IN
MATHO INTEGRATED SCHOOL

Authors: Arnold Rivera

Sarah Jane Trugello
Shierame Rivera
Jesrel Diaz
Ryza Dublas
Marie Jovel Lagare
Mary Jane Ortiz

Keywords: School Canteen, Satisfaction

The status of the school canteen and the level of satisfaction are discussed in

this study under the guidance of the particular variables. This study investigated the

satisfaction of the students on the canteen services. This study also provided

suggestions on improving this management, raising sales, and improving levels of

satisfaction. The purpose of this research is to come up with innovative ideas to

enhance the school canteen, particularly with on their offers of products and

services.

Recently, Matho Integrated School's Canteen is continuously operating. The

management has affirmed its full responsibilities in implementing its guidelines on

sub school canteen with nutritious food's category being served. However, the

management of school canteen of Matho Integrated School are looking forward to a

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

big situation of a small space of school canteen and also it is quite unorganized due

to the fact that it is very fragile. Hence, this proposed study could have its impact on

the improvements of School Canteen Services and how the students show

satisfaction on those services offered.

In order to find out how satisfied students were in the school canteen

services, researchers used quantitative research methods and a survey

questionnaire based on the study's objectives. Once all the data had been collected,

the questionnaires were tallied, presented, analyzed, and concluded.

The findings revealed that the majority of the respondents are female,

between the ages of 12 and 15, and they are in Grade 9. 3.6 is the weighted mean.

demonstrated how happy the respondents are with the canteen services.

Furthermore, the associations between the respondents' demographic profile and the

variables influencing students' happiness do not significantly affect the latter.

The high level of satisfaction among Matho IS students can assist our canteen

staff in providing better services.

Researchers advise students to communicate their opinions about the school

canteen services as a result. Workers at the canteen can survey customers and get

feedback to come up with an idea that will boost daily sales. Finally, researchers

advise school administrators to implement an orientation that outlines the standards

for selling the products they produce.

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

ACKNOWLEDGEMENT
First of all, the researchers would like to thank the Almighty God for His

enduring grace, guidance, and protection that He has bestowed upon us during this

research paper.

The researchers would also like to express their sincerest gratitude to their

research adviser, Mr. Emmanuel III L. Gaddao for his continuous support in their

research, for his patience, motivation, and immense knowledge. His guidance helped

them throughout their research and writing of their thesis.

To their parents, who have continuously supported them financially to

accomplish this study and for their guidance, encouragement and inspiration to them

throughout their lives, a very special thank you for your parental presence and

constant guidance to them.

They would also like to thank their fellow classmates and friends for the

stimulating discussions, for the sleepless nights they were working together for

deadlines, and for all the fun they have had for the last five months.

They would also like to express their appreciation to their research leader,

Arnold P. Rivera for his trust, advice, support, patience, and guidance from the start

to the completion of the study.

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

CHAPTER 1
THE PROBLEM AND ITS SETTING

Introduction
School Canteen is a place where you fill your hungry stomach after spending

many hours in a class or in an office. This is where students and teachers can buy

their wants and needs in a budget-friendly price. Some students and even teachers

considered canteen a second home where they can consume foods that are clean,

well-cooked, and at a reasonable price. As the saying goes, "For a healthy body is a

healthy mind." It also help them to lessen or decrease the stress after a class hours.

It is the responsibility of the canteen and its staff to serve a clean and healthy

products and well-mannered services. School canteens play an imperative role in the

provision of nutritious meals to students.

The enforcement of proper hygiene and food sanitation in school canteen was

inadequately executed, demonstrating deficiencies in multiple aspects such as food

handling practices and storage amenities (International Journal of Science and

Research Archive, 2023). Customers Satisfaction plays a crucial role in the progress

of a business, as it is closely tied to its profitability and the frequency of customers

purchases. The bond between customer satisfaction and loyalty is strong, although it

should be noted that satisfaction alone might be sufficient to establish a loyal

customer base. A recent study conducted an intervention to determine the

effectiveness of online menu labels when combined with menu audit and feedback
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

strategies in promoting healthier purchasing from school canteen ordering systems

(Zheng, 2022).

Recently, Matho Integrated School's Canteen is continuously operating. The

management has affirmed its full responsibilities in implementing its guidelines on

sub school canteen with nutritious food's category being served. However, the

management of school canteen of Matho Integrated School are looking forward to a

big situation of a small space of school canteen and also it is quite unorganized due

to the fact that it is very fragile. Hence, this proposed study could have its impact on

the improvements of School Canteen Services and how the students show

satisfaction on those services offered.

Thus, this study has addressed the significant issues and concerns on the

services of the school canteen of Matho Integrated School. As to the underlying

management of school canteen operation, all personal comments of the respondents

would be emphasized using a survey questionnaires provided by the researchers.

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Theoretical Framework

The theories which this study anchored are essential to investigate the level of

satisfaction to the school canteen services of Matho Integrated School. Thus, the

theories offer explanations to the conceptual bases in this study.

The Service Quality Theory by Parasuraman, Zeithaml, and Berry (2024).

That stated that services must need to meet customers needs and wants. Delivering

a service quality to customer will lead to a high rating of satisfaction when a

customer fulfill his/her wants and needs.

The unease or tension that results from having opposing attitudes, values, or

beliefs is known as Cognitive Dissonance Theory (Festinger in 2021). In the context

of the canteen, cognitive dissonance might happen when students have high

expectations and end up being let down by the food, service, or general experience.

Cognitive dissonance arises when students expect or have a good attitude about the

cafeteria yet have a bad experience. Between their early convictions and their

current bad experience.

The last theory focused on Satisfaction Theory by Fred Reichheld (2022)

satisfaction is depending on the expectation of the customer. That's why these theory

is significant for this study to find out the reason behind the satisfactory level of

students to its foods and services to their chosen school canteens.

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Conceptual Framework

A recent study conducted an intervention to determine the effectiveness of

online menu labels when combined with menu audit and feedback strategies in

promoting healthier purchasing from school canteen ordering systems (Zheng,

2022).

As underscored by Prabandari and Sembiring (2023), school canteen

customer satisfaction is influenced by factors such as hygiene and sanitation.

As underscored the significance of parental involvement in the active

participation of management committees in ensuring the efficient operation of school

canteens, which can result in enhanced meals for students (Nouatin, 2023).

Additionally, the perception of challenges encountered by school canteens

encompass expenses, limited authority over street food vendors, and the necessity

for trained personal (Abril-Ulloa, 2023).

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Demographic Profile
of Respondents in
terms of: Factors Affecting the
Students Satisfaction Proposed
Age on the Canteen Management
Services Innovations
Sex
Grade Level

Figure 1. Schematic Diagram of the Study

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

The Schematic Diagram represented the research paradigm of the study

wherein the input contains some information about the satisfactory level of students

to the food and services of school canteen during the school year 2023-2024.

The first box figure intended to know the demographic profile of the

respondents.

The second box figure adhered to examine the factors affecting the students

satisfaction on the canteen services.

The third box figure indicated the proposed management innovations after the

findings of the study have drawn upon investigating.

Statement of the Problem

This study will explore the satisfaction of each students in the canteen

services inside the campus and the best suggestion to improve the management and

increase the satisfaction rate and sales.

Specifically, the findings of this study answer the following questions:

1. What is the demographic profile of respondents in terms of:

1.1. Age;
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1.2. Sex, and

1.3 Grade level;

2. What are the factors affecting the student's satisfaction regarding school canteen

services;

3.What are the significant relationships between the demographic profile of the

respondents and the factors affecting satisfaction of canteen services; and

4. What management innovations can be designed based on the findings of the

study?

Significance of the Study

This study will examine the level of satisfaction among students in canteen

services in Matho Integrated School. Specifically, this study has benefited the

following individuals and organizations.

Students. The finding of this study have gave students a lesson on how to

choose a products wisely. It had also helped them to save money and how to buy a

products appropriately.

Teachers. The faculty staff of this school are also the customers of school

canteen. It had also helped them to teach students on how to choose a right product

to buy and to be a good businessman in the future.

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Department of Education
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SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
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Canteen Vendors. The result of the study have helped them to be aware in

their performance and how many students or customers are unsatisfied or satisfied

in products and services of the canteen. It is also give them suggestions on what

product they must be sale and produce to increase their sales.

Parents. The findings of this study have helped parents to be good in

decision-making if a parents need to give their children a baon or a money to buy

product in a canteen or they need to bought a snack first and give this to their

children before they go to school.

Future Researchers. The findings of this study will help future researchers to

seek more significant information regarding the improvement of every school

canteen.

Department of Education. The results of this study have benefited this

department to build a strong and approachable action regarding this problem and

also to publicly announced how safety and cleanliness important in our daily

consumed foods.

Scope and Limitation of the Study

The coverage of this study had only focused on the students' satisfaction level

regarding to the school canteens' services. The respondents are from Grade 7 to

Grade 12 students of Matho Integrated School of School Year 2023-2024. After

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gathering all the data, the researchers will identify the level of satisfaction of each

students.

This study does not cover any personal information from respondents

because it is not necessarily needed. This study does not include any favoritism in

choosing a students to answer the survey questionnaire. Additionally, it is also limited

to the enrolled students in the campus for this school year.

Definition of Terms

The following terms used in this study are defined conceptually.

Canteen Facility. A canteen facility refers to a designated area within a

building or institution where food and beverages are prepared, served, and

consumed. It is a space specifically designed to cater to the dining needs of

individuals, such as employees, students, or visitors.

Customer Satisfaction. Customer satisfaction is a measure of how satisfied

a customer is with a product and services.

Sanitation. Sanitation refers to the practices and conditions that promote and

maintain cleanliness, hygiene, and the prevention of diseases. It involves the proper

disposal of waste, provision of clean water, personal hygiene practices, and

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maintaining a clean environment. Sanitation plays a crucial role in preventing the

spread of diseases and ensuring the well-being of individuals and communities.

Satisfactory Level. The performance of all essential functions of the rule to

the high standard expected and contributes to the continuous improvement of

established ways of working.

Service. A service is defined as an intangible good that is produced and

consumed simultaneously.

School Canteen. A store in school in which food, drinks and small supplies

are sold.

Product. A product is any item or service you sale to serve a customers

needs or wants.

Vendor's Experience. The school canteen vendor's experience refers to the

knowledge, skills, and challenges faced by individuals who operate and manage

food services in school canteens. It involves various aspects such as food

preparation, menu planning, customer service, inventory management, and ensuring

food safety and hygiene.

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

CHAPTER 2

REVIEW RELATED LITERATURE

This chapter serves as a review of relevant studies and literature that this

research draws from. Several of the factors in the current study have previously

been addressed by the introduction of related international and local literature and

studies.

Related Literature

Foreign

In research, the respondent demographic profile is crucial for a number of

reasons. First of all, it aids in guaranteeing that the sample is representative and that

the conclusions are broadly applicable. Through the inclusion of participants from

varying sociodemographic backgrounds, researchers can achieve a more thorough

comprehension of the group they are examining. Second, the respondents'

demographic profile can offer insightful information about the traits and requirements

of particular groups (The IMAS European Survey, 2022).

 Republic of the Philippines
Department of Education
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SCHOOL DIVISION OF SURIGAO DEL SUR
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According to an article about Importance of Healthy Food for Students of

2022, it has been suggested about finding a balance and making sure your body

gets the nourishment it needs to operate properly are the goals of eating healthful

meals. A balanced diet for students must include whole grains, fruits and vegetables,

proteins, and carbs. Remember that eating well requires awareness of both what you

put in your body and how it is prepared. To get the most out of eating a nutritious

diet, student

should stay away from packaged, fried, and meals with a lot of added sugar and salt.

From the policy of Department of Education entitled "Canteens, Healthy

Eating and Other Food Services" published in 2020, it has stated the important

educational resources include school canteens and other food services. In addition

to being an essential component of the school atmosphere, they play a significant

role in providing food for students and the school community. The school canteen

must to promote and enhance students' learning while also reflecting the institution's

educational objectives. When eaten regularly, the food served in the school cafeteria

may make up up to one-third of a student's daily caloric intake, which can have a

substantial impact on their nutrition and general health.

In Vietnam, one of the main issues pertaining to public health is food safety.

The Vietnam Food Administration received reports on 1095 foodborne outbreaks,

36,404 cases, 28,277 hospitalizations, and 266 fatalities between 2007 and 2012.

(Vietnam Food Administration, 2011). Large school canteens and enterprises located
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in industrial zones were the sites of some of these outbreaks. Between 2007 and

2010, the percentage of outbreaks with 30 cases or more made up 28% of all

outbreaks and 81% of all cases that were recorded.

Besides, Food safety is mostly dependent on proper food handling techniques

and excellent personal hygiene. Everyone who works in the kitchen or handles food,

including volunteers and kids, has to be aware of the proper food safety protocols. To

make sure that the right processes are followed, it is imperative to designate a

person to oversee canteen operations, including training on food safety. It is

imperative that the manager or supervisor of the canteen, whether they are

employed or volunteer, possess the ability to explain these protocols, which

encompass food safety concepts, to all staff members (FoodSafety, 2022).

Ministry of Education (2020) concluded that the health, well-being, and

academic performance of school-age children are influenced by their dietary state.

More than six hours a day are spent in school by those between the ages of five and

eighteen, thus improving their nutritional condition is an investment in meeting

educational goals and developing the human capital required for the nation's

progress. schools.

Meanwhile, Five meal components are needed to be served in schools: fruit,

vegetables, grains, meat or meat substitute, and milk. Offering at least two choices

within one of these meal component categories (e.g.. two varieties of fruit) was found

by the majority of trials (8 of 12) to boost consumption. Giving pupils options makes it

more likely that they will find at least one that suits their varying tastes. These
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options can be found at salad bars or on the lunch line-studies indicates that

students eat more when salad bars are placed before serving lines rather than after

them (Research Brief, 2021).

Local

DepEd Order 13, series of 2017, postulated the policy and guidelines on

healthy food And beverage choices in the schools and in DepEd offices. According to

the memorandum, canteen staff should make an available healthier food and drink

menus among to students and teacher inside the campus. Additionally, it stated the

guidance provided in the selling and marketing of foods and beverage in the school

to sum up it all, the memorandum order wants to have a healthy, strong, and

environmental friendly school wherein students and even teachers secure a safety

and healthy well being.

Within the context of daily existence, food is one of a person's basic

necessities. To satisfy our hunger and basic needs, it is a human need that we must

continue to have. In order for our bodies to work, grow, and serve their intended

purposes, it also supplies vitamins and minerals. Nonetheless, a daily diet is still

required. Three categories describe the many functions that food performs in our

bodies: go, grow, and glow. Consequently, there isn't a diet that can meet a person's
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
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entire nutritional demands. Because of this, it's critical that a daily diet include all the

elements required, and that eating the appropriate quantity of food each day will

serve as a guide for adequate and healthful nutrition (Velasquez, 2020).

As what the Presidential Decree No.856 S.2020 on 'Promulgating the Code

on Sanitation of the Philippines stated the improvement of the way of the Filipinos by

directing public health services towards the production and promotion of the health of

its people. It also tackled in the decree that the provisions of food establishments

and providing a clean water supply must be conducted. In order to manage a public

food establishment, a permit shall be obtained from health office and makes

provisions among others, requirements for food stalls' structure, quality and

protection of all types of food products, evaluation of food surroundings, health

certificate of food stall staffs and also the treatment of bactericidal.

The majority of the female employees in the school canteen are of legal age.

Most of them are high school and college graduates. Only one employee who has

worked in the school canteen for more than a year has taken part in a food handling

and preparation course. As a result, the personnel at the school canteen lacks the

necessary tools and knowledge to properly handle and serve food (Pajantoy, 2022).
 Republic of the Philippines
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SCHOOL DIVISION OF SURIGAO DEL SUR
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On the basis of Labay, Macuha, Mondragon, Sarmiento, Veron, Salazar, and

Caiga (2021), the canteen employees should go to workshops and seminars on food

service to learn more about how to enhance their offerings. Every month, the

administration of the canteen may carry out facility maintenance. The cafeteria

employees are obliged to display laws and regulations, proper trash disposal

techniques, and waste segregation instructions on their walls. This will enable them

to come up with creative ways to enhance their offerings, particularly the canteen's

cleanliness and safety.

Furthermore, the article of Licudan and Caballes (2023) suggested that the

respondents may choose cleanliness over pricing when it comes to their school

cafeteria experience, as seen by the results that indicate the cleanliness of the

canteen received the highest ranking while the price of the food received the lowest.

This might imply that in order to satisfy the expectations of its pupils, the school

should concentrate on keeping the canteen area tidy and sanitary. Meanwhile, 240

Maritime students were selected at random to participate in a descriptive research

design. The study's findings indicated that the participants are satisfied. Students at

LIMA concurred that issues with the canteen included inadequate space,

uncomfortable chairs and tables, and inadequate ventilation (Labay, Macuha,

Mondragon, Sarmiento, Veron, Salazar, Caiga, 2014).

In brief, the local literature that was previously indicated was all relevant to the

subject matter of our investigation. Due to the nutrients and minerals it contains,

which our bodies need on a daily basis, food is actually essential to human survival.
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The seller of goods is required to abide by any guidelines or directives provided to

them by the DepEd Order and Presidential Decree. By following these policies, the

true goal of feeding people is upheld, and consumers are guaranteed to be happy

with the food and services they get. To properly handle and prepare the food, most

food staff members in the Philippines are female. Furthermore, some research

demonstrates how important hygiene and sanitation are to preventing dangerous

infections that might make a person less tolerant of the food they eat.

Related Studies

Foreign

Given the widespread use of social media and the proliferation of social

commerce websites, it is crucial to look at the variables influencing users' behavioral

intents to stick with a certain social commerce website. The purpose of this study is

to examine the variables that influence consumers' intentions to repurchase and

spread word-of-mouth (WOM), which are regarded as important behavioral intents

after purchases made through social commerce. This study suggests that consumer

behaviors that influence repurchase and word-of-mouth (WOM) include trust and

contentment (Meilatinova, 2021).

However, Berge, Hazzard, Noser, Hochgraf, and Sztainer in 2023, concluded

that family meal quantity and quality were found to be independently linked to a

number of health and well-being outcomes for children (such as lower obesity
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prevalence, better diet quality, less fussiness and food responsiveness, and fewer

emotional, peer relationship, and conduct problems), some parents (such as higher

diet quality, lower psychological distress), and families (such as less domestic

chaos). Healthcare professionals should stress the value of eating a large and

nutritious family dinner.

The food handlers at Kenyan high schools have a reasonable understanding

of food contamination, but they have a poor understanding of personal hygiene and

the spread of food-borne illnesses. Regarding food safety and sanitation, over half of

research participants had never taken any kind of training or refresher course, and

nearly none of them are aware of what Hazard Analysis Critical Control Points

(HACCP) are (Illés, Dunay, Serrem, and Afubukha, 2021).

On the one hand, school canteens tend to provide low amounts of fruits and

vegetables and unhealthy meals and items with high fat, sugar, or salt levels. School

administrators, parents, and canteen operators believe that schools are good

locations to encourage a healthy diet and that it may be very helpful to include food

and health instruction into the curricula so that kids choose to eat healthily on their

own. Conversely, it is crucial that kids grow up in a setting where positive behaviors

are valued both at home and at school, and where parents and teachers lead healthy

lifestyles. If this isn't the case, it will be exceedingly challenging for educational

materials alone to influence kids' behavior (Ledesma, Ulloa, Vēlez, Arias, 2023).
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Meanwhile, according to Sánchez, Diaz, Gamba, Grisotto, Londoño, Uribe,

Méndez, Ballesteros, Heim, Minder, Suggs, and Franco, in 2021, forty papers were

chosen from a total of 4,479 distinct references. While social or situational elements

were assessed in 11 out of 40 investigations, personal aspects were the focus of all

studies. Females exhibited higher levels of SFC behaviors, with the exception of

food waste, but this link was mitigated by situational circumstances. Mixed findings

were

found for knowledge and attitudes. Consumers of sustainable food generally

reported leading better lives.

Additionally, food's aesthetic attractiveness has a big impact on how satisfied

customers are. To improve the canteen's food presentation and make it more visually

attractive, think about using creative food display methods from other cultures. This

might involve employing unusual serving utensils or inventive packaging methods

(Putra, Amantadjaya, and Nawangwulan, 2020).

Local

In the article of Roland Cartagena in 2021, he stated that schools are the ideal

locations to put obesity and over nutrition solutions into practice since kids and teens

spend most of their time there and, as a result, consume more there than at home.
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This makes it necessary to conduct research to determine the caliber of the food that

kids and teenagers are consuming at school canteens.

The relationship between the food standard and the state of the school

cafeteria and the services it provides demonstrates how important the administrative

support system, financial management, menu, food preparation procedures, and

kitchen facilities are. This means that the catered services will be of a high caliber if

the management or the school administration provides any assistance to the canteen

operation. Additionally, the Department of Education's directives and the dietary

standard that matters to the students will be followed (Pajantoy and Ubane, 2022).

When schools are categorized based on their nutritional standing, there are

differences in the challenges they face in upholding hygienic and sanitation

standards in food sanitation (food handling procedures). In comparison to those with

less than 8% wasted and severely wasted children, those with more than 8% wasted

and seriously wasted learners have a greater degree of issues (Graciadas, 2018).

Meanwhile, Disparities exist in the obstacles schools have in maintaining food

sanitation (food handling procedures) standards of hygiene and sanitation when they

are classified according to their nutritional status. Less than 8% of wasted and badly

wasted children fall into this category; learners with more than 8% of wasted and

severely wasted children have more problems (Dela Cruz, 2019).

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Lastly, in the study of National Teachers College (2023), they found out that to

raise the caliber of services provided by school canteens, it is critical to comprehend

the usual experiences of kids with school cafeteria operations. If the quality and

variety of food is found to be a significant factor in determining student satisfaction,

canteen operators can work to provide more popular and culturally appropriate

dishes in addition to healthier options. By identifying the key factors that influence

student satisfaction, canteen operators can develop targeted strategies to address

areas of weakness and improve the overall quality of the food service.

Synthesis

According to some literatures, the demographic details of the people who

answered the survey is important to make sure the sample group properly shows the

whole population and that the results can apply to everyone. For students to do well

at school and be healthy, eating good food is key and balanced diets without too

many processed foods are best. School cafeterias are important for feeding students

nutritious food and shaping how they eat. However, problems like food safety issues

in school canteen show how important it is to handle food correctly and follow

cleanliness rules. Overall, encouraging healthy eating at schools is a worthwhile

investment in kids' health and school success, needing a comprehensive plan like
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offering many lunch choices and using cost-effective ways to get food. The overview

emphasizes the importance of food in everyday life and the need for a balanced diet.

The articles emphasize the role of food in controlling hunger, providing

essential nutrients and supporting the functioning of the body. It has been said that

there are three categories of food business: go, grow, and shine. The information

includes policies and guidelines implemented by the Department of Education

(DepEd) and the government to ensure healthy food choices in school canteen

facilities. The importance of proper food handling and preparation is emphasized, as

well as the need for staff training and skills.

CHAPTER 3

METHODOLOGY

This chapter presents the research design, research locale, research

respondents, research instrument, data gathering procedure, and statistical

treatment. The detailed discussion on the research processes conducted to attain

the objectives of this research study are emphasized.

Research Design
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

The researchers used quantitative research methods. Quantitative method

has been used to quantify data to support or disprove a hypothesis that investigated

the level of satisfaction to the school canteen services as perceived by the students.

On the other hand, the purpose of this method is also to quantify individual ideas and

further deepen the satisfactory level of the students based on the findings of the

study. To effectively gather the data needed for this study, the researcher have used

a survey questionnaire to gathered relevant data from the respondents.

Research Locale

The cooperating school where the study must be completed is Matho

Integrated School. The school is located in the mountainous area of Matho, Cortes,

Surigao del Sur. It is surrounded by a large school yard and some trees, creating a

unique child- friendly atmosphere and some views for sightseeing. For the School

Year 2023-2024 a number of high school students have enrolled in Grade 7-12. The

school is very accessible and successful in many academic endeavors, researchers

from other schools often visited this school to conduct research and extension

services. The school has implemented a number of academic initiatives and

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

activities that are an excellent source of information for this study. These include

school-based management and evaluation, research seminars, semi-annual

performance reviews, standardized quarterly exams, classroom observations and

teaching demonstrations, in-service teacher training focused on content and

pedagogy, and many other activities that support student outcomes and academic

success and commitment to school.

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Research Respondents

Grade 7 Students 45 9

Grade 8 Students 45 9

Grade 9 Students 63 12

Grade 10 Students 25 6

Grade 11 Students 29 5

Grade 12 Students 30 6

Total 237 47
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

In selecting identified student-respondents in this study, a systematic

sampling technique will be utilized. It is a probability sampling method where

researcher select a sample of respondents out of the total population (Thomas,

2022). In this method, it will perform a "counting off based on the list which

comprised 351 students enrolled in Matho Integrated School for this School Year

2022-2023. The researcher have randomly selected every 5th student from the list.

From the number 5 onwards, every 5th student from the starting number will be

selected as respondents (5, 10, 15, 20 and so on), and will end up with a sample of

47 respondents. The sample targeted respondents have been taken from the list of

Grade 7 to 12 enrolled students in the cooperating school regardless of sex and

grade level. The table below shows the distribution of the respondents of this study.

Figure 3. Distribution of the Respondents of the Study

Research Instrument

The researchers used a survey questionnaire that is based on targeting the

students answers. The questionnaire was developed based on study's objectives. In

order to gather accurate data, the researchers looked for questionnaire that is

related on their study. These questionnaire were modified, presented, analyzed, and

check by the research adviser and content validators to ensure the validity of and

rehability of how it is being crafted.

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Data Gathering Procedure

The researchers have seeked permission to the school head of Matho

Integrated School and to the respective respondents where the research study would

be conducted. After furnishing letter approval from the signatories the researchers

have immediately visited the respondent school for meeting and launching the

respondents and launch the survey questionnaires in their most convenient time.

Afterwards, the data have been validated. After the range of days in gathering data

from the respective respondents, the researchers have to retrieved the survey

questionnaire and kept for confidentiality purposes.

Statistical Treatment

The results of the study conducted were tallied and presented according to

the specified tool, analyzed, and interpreted as well. The results have been treated

through weight mean, frequency count and Person Rank and Product-Moment

Correlation.

Weighted Mean. A central tendency parametric measure suitable for the given data

and accompanying weights. The second questions has been addressed using this

tool.
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Frequency Count and Percentage Rank. This statistical tool was used to display

the

data that specifies the counts and percentages of a particular indicator that exist for

each data point. It also determine the demographic profile of the respondents and

often indicators in this study. This tool was used to treat question number 1.

Pearson Product-Moment Correlation. Statistical instrument that is applied to

inquiries that suggest testing for a meaningful association between the study's two

variables. Question number three will be addressed using this tool.

CHAPTER 4

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

This chapter focuses on presenting, interpreting, and analyzing the data

collected in the study. The discussion is organized according to the sequence of the

problems outlined in chapter one.

Table 1.1
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Result in the Demographic Profile of the Respondents in terms of Age

Age Frequency Percentage Rank

12-15 years old 32 68.08 1

16-20 years old 15 31.92 2

Total 47 100

Table 1.1 reveals that the majority of students enrolled at Matho Integrated

School are within the age group of 12-15 years old, with a total of 32 students falling

into this category. On the other hand, the age group of 16-20 years old has the

fewest students enrolled, with only 15 students in this range. This indicates a

significant difference in enrollment numbers between these two age groups,

highlighting that younger students are more prevalent at the school compared to

their older counterparts.

Table 1.2

Result in the Demographic Profile of the Respondents in terms of Sex

Sex Frequency Percentage Rank

Male 15 31.92 2

Female 32 68.08 1

Total 47 100
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

A breakdown of the enrollment in Matho Integrated School by gender,

frequency, percentage, and rank is given in the table. Female students make up the

majority of enrolled students, according to the data. They make up 68.08% of the

enrolled students, with 32 females. This puts them at the top of the list for the

school's gender representation. Male students, on the other hand, make up only 15

students, or 31.92%% of the total enrolled students. As a result, they are ranked

second for gender representation. There are a total of 47 students enrolled overall.

Table 1.3

Result in the Demographic Profile of the Respondents in terms of Grade Level

Grade Level Frequency Percentage Rank

Grade 7 9 19.14 2.5

Grade 8 9 19.14 2.5

Grade 9 12 25.54 1

Grade 10 6 12.77 4.5

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Grade 11 5 10.64 5

Grade 12 6 12.77 4.5

Total 47 100

The table shows the demographic profile of respondents according on their

grade level, including frequency, percentage, and rank. According to the data, Grade

9 has the most students, with 12 respondents, accounting for 25.54% of the total.

This makes Grade 9 the most signified grade level, indicating that enrollment has

peaked at this point. Grades 7 have 8 students, accounting for 19.14% of total

enrollment. They are ranked second. Grade 10 and 12 each have 6, and have a

12.77%, indicating equal levels of enrollment in the starting point of secondary

education. Grades 11 have 5 students, which makes up 10.64% of respondents.

These grades share the fifth spot. The identical figures in these grades indicate a

consistent, albeit reduced, enrollment or retention as students advance through the

school.

Table 2

Result in Factors affecting the Students' Satisfaction on School Canteen

Services

Indicators Mean Interpretation

1. The food prices are affordable. 3.91 Very Satisfied

2. The classes of foods served fits my 3.57 Very Satisfied

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

daily allowance.

3. The products are healthy and safe. 3.49 Satisfied

4. The foods are nutritious. 3.34 Satisfied

5. The foods are based on DepEd 2.77 Satisfied

standards.

6. The trashes are properly 3.11 Satisfied

segregated.

7. The canteen staff are always taking 3.40 Satisfied

care of our good choices what food I

buy.

8. The canteen environment are safe 3.40 Satisfied

and secure.

9. The sanitation of the foods are 3.32 Satisfied

always the top priority.

10. The canteen staff are neat and 3.69 Very Satisfied
clean.

Total 3.6 Very Satisfied

The analysis of factors affecting students' satisfaction with school canteen

services indicates an overall positive perception, with a mean score of 3.6,

categorizing the satisfaction level as "very satisfied." Specifically, students are

satisfied with aspects such as affordable food prices, nutritious food offerings, fitting

portions for daily allowance, proper trash segregation, staff attentiveness to food

choices, prioritization of food sanitation, and overall canteen safety. These categories
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

had lower satisfaction ratings, indicating that there is opportunity for improvement to

fulfill student expectations and regulatory standards.

Table 3

Significant Difference between Demographic Profile and Factors affecting

Satisfaction of Canteen Services

Age Sex Grade Level

Students Satisfaction Pearson's r 0.120 0.271 0.171

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Age Sex Grade Level

df 45 45 45

p-value 0.421 0.066 0.251

The correlation matrix provides an analysis of the relationship between the

demographic profile of respondents (age, sex, and grade level) and the factors

affecting students' satisfaction with canteen services.

As to Age and Students' Satisfaction, the Pearson's r value for age is 0.120,

indicating a very weak positive correlation between age and students' satisfaction

with canteen services. With a degrees of freedom (df) of 45, the p-value for this

correlation is 0.421. This p-value is significantly higher than the common threshold of

0.05, indicating that the relationship between age and students' satisfaction is not

statistically significant. Therefore, age does not appear to have a meaningful impact

on students' satisfaction with the canteen services.

Moving on to Sex and Students' Satisfaction, the Pearson's r value for sex is

0.271, suggesting a weak positive correlation between sex and students' satisfaction

with canteen services. With 45 degrees of freedom, the p-value for this correlation is

0.066. This p-value is slightly above the typical significance threshold of 0.05,

indicating that while there is a weak positive relationship between sex and students'

satisfaction, it is not quite statistically significant. This suggests that sex may have
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

some influence on students' satisfaction, but the evidence is not strong enough to

conclusively affirm this.

Lastly, in terms of Grade Level and Students' Satisfaction, the Pearson's r

value for grade level is 0.171, indicating a weak positive correlation between grade

level and students' satisfaction with canteen services. The degrees of freedom for

this analysis is 45, and the p-value is 0.251. This p-value is higher than the 0.05

significance level, indicating that the relationship between grade level and students'

satisfaction is not statistically significant. Therefore, grade level does not have a

meaningful impact on students' satisfaction with the canteen services.

In summary, the correlation matrix shows weak positive correlations between

the demographic factors (age, sex, and grade level) and students' satisfaction with

canteen services. However, none of these relationships are statistically significant,

as indicated by their respective p-values (0.421 for age, 0.066 for sex, and 0.251 for

grade level). Consequently, the demographic profile of the respondents does not

have a significant impact on the factors affecting students' satisfaction with canteen

services.

CHAPTER 5

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

This chapter provides an overview of the research and a conclusion drawn

from the data examined in previous chapters. A few suggestions have also been

made in regard to the study's findings.

Findings

The following important findings are outlined after a careful examination of the

information gathered and the outcomes achieved.

1. The researchers found out that majority of the respondents are 12 years old to 15

years old, most of them are female, and a Grade 9 learners.

2. The overall mean from all variables and the average weighted mean of 3.6 show

that Matho IS students are very satisfied with the school canteen services. This level

of satisfaction can assist our beloved vendors in improving and developing their

product in order to gain positive comments from customers.

3. There is no significant difference in the demographic profile of the respondents as

to age, sex and grade level regarding the Factors affecting the Students' Satisfaction

to the school canteen services.

Conclusion

Based on the indicated findings, the following conclusions were drawn:

 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

1. The majority of respondents in our survey are younger, primarily between the ages

of 12 and 15, with fewer respondents in the 16-18 age range. Furthermore, female

represent the majority of those surveyed. In terms of grade level, the majority of

respondents are in Grade 9 and have 12 students. It's crucial to remember that these

results only apply to the group that was surveyed; they might not accurately

represent the preferences of all students at Matho Integrated School.

2. Matho IS students are satisfied with the school canteen services at Matho

Integrated School. This high level of satisfaction can benefit both sellers and buyers

of the school canteen, potentially leading to the development and improvement of

school canteen services.

3. Grade Level is a crucial factor to consider when analyzing student satisfaction with

School Canteen Services. The results indicate that students who have been enrolled

in Matho Is over a longer period of time are more likely to benefit from School

Canteen services. Furthermore, age is an important factor to consider because older

students may make better decisions than those younger about school canteen

services. However, demographic factors such as age, gender, and grade level are

unlikely to have a major impact on the factors affecting students' satisfaction. It is

critical to consider these findings when developing strategies to improve school

canteen services and student satisfaction.

Recommendations
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

With the said Conclusions, the researchers would like to recommend the following:

1. The researchers would recommend in this study of students Satisfaction regarding

to the School Canteen Service. For Students, actively share your thoughts and

suggestions about the school canteen Service, maintain cleanliness and orderliness

in canteen, be an advocate for a greater variety of healthy food choices, and respect

Canteen staff and their efforts to provide a good service.

2. It is highly recommended for the canteen staff to implement surveys to gather

feedback, freshness of the food, ensure the Canteen kept clean, attend orientation

for Canteen improvements, and train staff to be friendly.

3. For School Administrators, create a standard that the Canteen staff must follow,

build a orientation and explain the DepEd Order 8, S,2007 and proposed a

renovation of the school Canteen establishment.

REFERENCES
 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Liaran, N. F. R. D., & Kalenggo, N. S. L. (2023). Analysis of personal hygiene and

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Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

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Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Food Safety for School Canteens. (2023, May 23).

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 Republic of the Philippines
Department of Education
Caraga Region
SCHOOL DIVISION OF SURIGAO DEL SUR
CORTES DISTRICT
MATHO INTEGRATED SCHOOL

Licudan, R. M. L., & Caballes, D. G. (2023). Students' satisfaction on the school

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