CPE Installation in Version 4.

1
Installation Guide

February 2017
Revision Number: 3.6

Document Number: DC-103571(D)

Notice
This document contains information proprietary to Gilat Satellite Networks Ltd. and its affiliates and may not be
reproduced in whole or in part without the express written consent of Gilat Satellite Networks Ltd. The disclosure by Gilat
Satellite Networks Ltd. of information contained herein does not constitute any license or authorization to use or disclose
the information, ideas or concepts presented. The contents of this document are subject to change without prior notice.
Contents
Chapter 1: Introduction ................................................................................................................ 3
Overview ........................................................................................................................ 3
Conventions ................................................................................................................... 3
Safety ............................................................................................................................. 4
Warnings .................................................................................................................................... 4
Cautions ..................................................................................................................................... 5
Notices ....................................................................................................................................... 5
Warranty Notice.............................................................................................................. 6
Requirements ................................................................................................................. 6

Chapter 2: SkyEdge II-c Remote Terminals ................................................................................ 7

General .......................................................................................................................... 7
(MPV) Multi-Port VSAT/CPE Platform ....................................................................................... 7
SkyEdge II-c Remote Terminal Types ............................................................................ 7
Capricorn MEC CPE .................................................................................................................. 7
Gemini-e..................................................................................................................................... 8
SkyEdge II-c Gemini/Gemini-4 .................................................................................................. 9
SkyEdge II-c Capricorn/Capricorn-4 ........................................................................................ 10
SkyEdge II-c Capricorn Pro ..................................................................................................... 11
SkyEdge II-c Aries ................................................................................................................... 11
SkyEdge II-c Remote Terminal LED Patterns ............................................................... 11

Chapter 3: Installing Equipment ................................................................................................ 15

Antenna Pointing .......................................................................................................... 15
CPE Configuration on TotalNMS .................................................................................. 15
Site Installation Overview ............................................................................................. 16

Chapter 4: Connecting SkyEdge II-c Terminal .......................................................................... 19

Connecting RF Cables to Terminal ............................................................................... 19
Connecting Terminal to Power Adapter ........................................................................ 19
Connecting Terminal to PC........................................................................................... 20
Entering Configuration Parameters............................................................................... 20
Configuration Parameters ........................................................................................................ 22
Antenna Pointing Preparation ....................................................................................... 23
Antenna Pointing .......................................................................................................... 24
Without RF Audit and Antenna Alignment ............................................................................... 24
With RF Audit ........................................................................................................................... 25
With Antenna Alignment .......................................................................................................... 26

Chapter 5: CPE Monitoring ........................................................................................................ 31

CPE Status ................................................................................................................... 31

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 Checking CPE Information and Statistics...................................................................... 31
Diagnostics ................................................................................................................... 32
Running CPE Self-Test (Diagnostics Page) ............................................................................32
Using Technician Page ................................................................................................. 36
Reviewing CPE Rx Es/N0 Values in General Tab ...................................................................36
Displaying CPE Configuration ..................................................................................................36
Displaying CPE IP Addressing Information .............................................................................37

Chapter 6: Resetting CPE to Factory Default Values ............................................................... 39

Chapter 7: Uploading RF Cluster Table ..................................................................................... 43

General ........................................................................................................................ 43
Uploading RF Cluster Table File ................................................................................... 43

Appendix A: Error Messages ..................................................................................................... 45

Appendix B: Alarms Status Bar ................................................................................................. 47

Appendix C: Connection Status Bar.......................................................................................... 49

Appendix D: Electrical Ratings .................................................................................................. 51

Appendix E: List of Acronyms ................................................................................................... 53

Tables
Table 1: SkyEdge II-c Terminal LED Patterns ....................................................................... 12

Table 2: Configuration Parameters........................................................................................ 22

Table 3: Error Messages ....................................................................................................... 45

Table 4: CPE Electrical Ratings ............................................................................................ 51

Chapter 1: Introduction

In This Chapter
Overview .......................................................................................................................................... 3
Conventions ..................................................................................................................................... 3
Safety ............................................................................................................................................... 4
Warranty Notice ............................................................................................................................... 6
Requirements ................................................................................................................................. 6

Overview
A SkyEdge II-c remote site (CPE) consists of a satellite antenna, ODU, and IDU - a
remote terminal. This manual explains how to install and configure a SkyEdge II-c
remote terminal.
Once the antenna has been pointed successfully, the terminal will log on to the
system. During the logon procedure, the system will automatically determine
whether the antenna has been pointed accurately enough.
Once pointing quality has been approved, the SkyEdge II-c CPE can start its
operation.

Conventions

This symbol means "Danger!"

It is used to describe a situation that can cause bodily injury. Before
working with any equipment, know the hazards involved and how to
prevent accidents.

This symbol means "Be careful!"

In this situation, damage can be caused to equipment or data can be lost.

This symbol means "Take note!"

Notes contain helpful suggestions and explanations.

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Safety Introduction

Safety
Warnings
Please read all operating instructions and safety precautions in this manual
prior to any installation works.
Install the terminal, antenna, and wiring according to national and local regulations
issued by authorities.
Mount the antenna on a properly anchored pole or bracket, capable of bearing the
antenna weight and wind load.
Use the anchoring material and method suitable to the structure and mechanical
properties of surface. Different types of walls and roofs may need different types of
anchors for mounting antenna pole. Consult with a licensed constructor if in any
doubt.
When working where there is a risk of falling from heights follow and maintain safety
regulations for work at height:
 Use a proper elevating work platform, scaffold, or ladder of proper design and
weight rate. Install and use fall-arrest system.
 Wear protective clothing such as footwear that minimizes the risk of slipping,
wear safety helmet well secured to head so that it remains in place should the
person fall.
Postpone installation to avoid work in bad weather conditions, when rain may make
surfaces slippery, when windblasts might impose unexpected forces on antenna,
when there is a risk of thunderstorm, or when it is too dark.
During installation, tightly secure all parts to avoid potential danger to persons and
surroundings.
Restrict access to area near or below working place.
For safety reasons, work and install the antenna at a safe distance from power lines.
To conform to the law, the installer must follow IEC 60728-11 – Cable networks for
television signals, sound signals, and interactive services – Part 11: Safety.
Consult with a licensed electrician if in doubt.
With reference to standard IEC 60728-11, according to risk assessment per site
conditions - select proper method and install proper means of protection, such as air
terminal, down-conductor, grounding system, equipotential bonding conductors,
Surge Protection Devices on alternating current power and on Ethernet lines.
Before installing the terminal, make sure that your electrical outlet is properly wired
and your computer equipment is properly grounded.
RF Radiation Hazard: The transmitting equipment on antenna is capable of
generating RF electromagnetic field. Keep the space between feed horn and
reflector (the radiation beam) clear: do not enter the radiation beam of the
antenna reflector when the terminal is powered and connected to the
transmitter.

Note that during the pointing procedure the transmitter is powered down,
therefore there is no reason for concern during installation.

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 Safety

Different types of power cords may be used for connections to the electrical outlet.
Use only a main line cord that complies with safety requirements of the country of
use.
Do not use power cord if damaged.
Connect the power cord to a properly grounded three-prong alternating current
outlet only. Do not use adapter plugs. Do not remove the grounding prong from the
plug.
To prevent electrical shock, fully insert the power plug into power outlet with no part
of the prongs exposed.
To prevent fire or shock hazard, do not expose the terminal to rain or moisture. Do
not expose to dripping or splashing and do not place liquid filled objects on the
terminal.

Cautions
To prevent overheating, do not block the ventilation holes on the top surface of the
terminal. Do not stack the terminal on top of or below other electronic devices. Do
not place the terminal in location subjected to direct sun light. Do not place the
terminal near heat sources. When the terminal is placed in an enclosure or cabinet -
provide proper ventilation.
Only use the power supply provided with the terminal. Using a different power
supply might damage the equipment.
Do not connect or disconnect coaxial cables when the terminal is powered. DC
voltages are present on the coaxial connectors.
To avoid damage by static electricity, disconnect or re-connect the Ethernet cable
from the terminal or from computer only when the terminal is connected to power
adapter and to alternating current outlet. When connected to wall alternating current
outlet via power supply, the terminal is well discharged from static electricity.
To minimize faults of cables disconnection, mount the terminal in permanent location
and final position, not expected to be moved or re-positioned in the future. Coaxial
cables might disconnect from connectors if subjected to mechanical movements.
To avoid equipment damage, only wipe the unit with a clean, dry cloth, never use
fluids, chemicals, or spray cleaners directly.
The system has no user-serviceable parts. Do not attempt to open and service the
product by yourself: this will void the product's warranty. Do not perform any
actions other than those contained in the installation and troubleshooting
instructions. Refer all servicing to qualified service professionals.

Notices
To ensure regulatory and safety compliance, use and properly install the provided
power and coaxial cables – or equivalent only - which conform to the specifications
within this manual.
In some countries, authorization is needed for installing satellite antenna. Consult
with your local authorities if in any doubt.

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Warranty Notice Introduction

Warranty Notice
Warranty is void if the protective tape is removed.

Requirements
 The SkyEdge II-c system must be fully upgraded to version 4.1 or higher.
 Valid licenses must be uploaded to the system.
For more information, see SkyEdge II-c Hub and CPE Licenses in Version 4.1 User
Guide, DC-104036(C and onwards).

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Chapter 2: SkyEdge II-c Remote Terminals

In This Section
General ............................................................................................................................................ 7
SkyEdge II-c Remote Terminal Types ............................................................................................. 7
SkyEdge II-c Remote Terminal LED Patterns ............................................................................... 11

General
The SkyEdge II-c system includes a variety of terminals catering for multiple
markets. Libra and Gemini-i VSATs address broadband Internet to home and SOHO
markets, Gemini and Gemini-4 address SME and enterprise markets and the
SkyEdge II-c high performance Capricorn family of VSATs cater to the Cellular
Backhauling, IP Trunking, and Mobility markets.

(MPV) Multi-Port VSAT/CPE Platform

SkyEdge II-c version 4.0 introduced new types of CPE remote terminals:
 Gemini 4-port supports a wide range of SOHO / enterprise features as well as
broadband Internet, VoIP, and video services. The high throughput Gemini has
embedded TCP, web acceleration, caching options, data encryption, and
application-based QoS.
 Capricorn 4-port supports very high throughput services through MF-TDMA
access and future HW ready for DVB-S2 SCPC (continuous) mode carriers on the
Return channel. The SkyEdge II-c Capricorn is designed for applications that
require high throughput in both the Forward and Return directions and
communications on the move applications. It is ideal for Cellular Backhauling, ISP
PoP locations, video contribution, and other bandwidth intensive applications.

SkyEdge II-c Remote Terminal Types

Capricorn MEC CPE
Capricorn MEC is a new SkyEdge II-c CPE hardware platform. It includes an
embedded MEC unit (general processor board) treated as an external PC and
managed by the TotalNMS. The MEC unit provides IPSec capabilities without
affecting the CPE FWD throughput.
The MEC unit installed in the Capricorn CPE is supplied with the management VLAN
6. The MEC unit is managed by the SDN server at the hub by means of the
TotalNMS.
The following Capricorn MEC CPE certificates (generated by a customer and sent to
the network operator / Gilat TS representative) are required for operating the IPSec
feature:
 CA certificate
 CPE (MEC) certificate
 Private Key certificate

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SkyEdge II-c Remote Terminal Types SkyEdge II-c Remote Terminals

Capricorn MEC Pro front and rear views are shown below.

Figure 1: Capricorn MEC CPE Front Panel

Figure 2: Capricorn MEC CPE Rear Panel

Gemini-e
Gemini-e is a variant of the Gemini IDU having the following features:
 Control over providing DC power (24V) to the BUC
 Additional 10dB attenuator in the transmission path
The Gemini-e IDU is identified in the TotalNMS as Gemini.
All Gemini licenses are applicable to Gemini-e. Distinguishing between Gemini and
Gemini-e is possible according to their respective P/Ns (visible in TotalNMS using
filtered view). Gemini-e can be identified by part number 579xxx029.

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 SkyEdge II-c Remote Terminal Types

SkyEdge II-c Gemini/Gemini-4

The SkyEdge II-c Gemini and Gemini-4 terminals support a wide range of SOHO /
enterprise features as well as broadband Internet, VoIP, and video services. The
high throughput Gemini has embedded TCP, web acceleration, caching options, data
encryption, and application-based QoS.

Figure 3: SkyEdge II-c Gemini/Gemini-4 Front View

Figure 4: SkyEdge II-c Gemini Rear View

Figure 5: SkyEdge II-c Gemini -4 Rear

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SkyEdge II-c Remote Terminal Types SkyEdge II-c Remote Terminals

SkyEdge II-c Capricorn/Capricorn-4

The SkyEdge II-c Capricorn terminals support very high throughput via MF-TDMA
access and DVB-S2 SCPC (continuous) mode carriers on the Return channel. The
SkyEdge II-c Capricorn terminals are designed for applications that require high
throughput in both the Forward and Return directions.

SkyEdge II-c Capricorn and SkyEdge II-c Gemini terminals are identical in terms
of their dimensions, controls, connection terminals, LED patterns (on page 11),
and inscriptions.

Capricorn-4 front and rear views are shown below.

Figure 6: SkyEdge II-c Capricorn 4 Front Panel

Figure 7: SkyEdge II-c Capricorn-4 Rear Panel

Both terminals are identical in terms of their dimensions, controls, connection

terminals, LED patterns (on page 11), and inscriptions; the only external
difference is the terminal name and logo on the faceplate.

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 SkyEdge II-c Remote Terminal LED Patterns

SkyEdge II-c Capricorn Pro

The SkyEdge II-c Capricorn Pro supports high availability Telco grade high
throughput services via MF-TDMA access and DVB-S2 SCPC (continuous) mode
carriers on the Return channel. The SkyEdge II-c Capricorn terminals are designed
for applications that require high throughput in both the Forward and Return
directions.
Capricorn Pro front and rear views are shown below.

Figure 8: Capricorn Pro Front Panel

Figure 9: Capricorn Pro Rear Panel

SkyEdge II-c Aries

Aries front and rear panels are shown below.

Figure 10: Aries - Front Panel

Figure 11: Aries - Rear Panel

SkyEdge II-c Remote Terminal LED Patterns

The color of all LEDs on the front panel of the SkyEdge II-c terminal is blue.
(For Capricorn Pro) The TX LED is dual color: Blue/Yellow.

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SkyEdge II-c Remote Terminal LED Patterns SkyEdge II-c Remote Terminals

The behavior of the LEDs on the front panel of the SkyEdge II-c terminal is
presented in the table below:
Table 1: SkyEdge II-c Terminal LED Patterns
State LED Behavior
Power Satellite Link Tx Rx
Network Status
Powered off Off Off Off Off Off

Powered On Off Off Off Off

Forward Signal Receive On Blinking Off Off Off
Network Synchronization On On Off Off Off
Establishing link (blinks on On On Off Blinking Off
sending Logon)
Link up, no/limited WAN On On Blinking Off Off
connectivity
Link up, establishing WAN On On Blinking Blinking Off
connectivity
Link up, WAN connected On On On Off Off
RX user traffic On On On On Blinking
TX user traffic On On On Blinking On
RX & TX user traffic On On On Blinking Blinking

where
 Power
 Off – power off
 On – power on
 Satellite Network
 Off – no RX signal
 Blinking – Signal received, not synchronized
 On – Signal received, synchronized
 Link Status
 Off – no link
 Blinking – link up, limited service (authorization)
 On – link up, full service
 User Traffic TX
 Off – idle, no traffic
 Blinking – transmitting user traffic
 User Traffic RX
 Off – idle, no traffic
 Blinking – receiving user traffic

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 SkyEdge II-c Remote Terminal LED Patterns

For MPV (Multi-Port VSATs) additional LEDs:

 4 LEDs representing link status per LAN port (in addition to the LEDs which exist
physically on the connectors at the rear)
 Red LED for Temperature Alarm:
 Off - Temp OK
 On - Over or Under Temperature limits
 Red LED for Fan Alarm
 Off - All fans are OK
 On - One or more fans is/are faulty
 Red LED for Power Supply Alarm
 Off - Power Supply valid power (in case of dual Power Supply assembly - both
are valid)
 On - No valid power (in case of dual Power Supply assembly - at least one is
not valid)

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Chapter 3: Installing Equipment

In This Section
Antenna Pointing ............................................................................................................................ 15
CPE Configuration on TotalNMS ................................................................................................... 15
Site Installation Overview ............................................................................................................... 16

Antenna Pointing
Since SkyEdge II-c uses dynamic automatic adjustment of both the Inbound (RTN)
and Outbound (FWD) coding parameters, the antenna pointing is very important. If
the antenna is not pointed correctly, and the signal strength is not at the maximum,
the full utilization of the SkyEdge II-c system capabilities will be affected.
The antenna assembly and pointing must be carried out according to the instructions
of the antenna manufacturer and using a suitable measuring device capable of
detecting small differences in signal strength.

CPE Configuration on TotalNMS

Prior to installing the CPE at a remote site, the CPE must be configured on the
TotalNMS.

CPE installation type and mode are configured per RF Cluster as part of the CPE
configuration on the TotalNMS.
In this version, two CPE installation types are supported: Professional and DIY
(Do-It-Yourself). This document is relevant to the Professional CPE installation.
For the Professional installation, the following three CPE installation modes are
supported:
 RF Audit (RF Audit Enabled) - in this mode, the system measures the Co-Pol
reception only. At the end of the installation, the system validates minimum
reception levels (hub and CPE) comparing them to the pre-configured thresholds.
The CPE is blocked until the RF Audit is completed successfully. This mode is
relevant to the networks using the CPE Automatic Pointing system (VAPS).
 Antenna Alignment - in this mode, the system measures both Co-Pol and
Cross-Pol (if relevant) signals. The installer receives a real-time pointing
feedback that includes Co-Pol and Cross-Pol bars. At the end of the installation,
the system performs an RF certification including Co-Pol and Cross-Pol. This
mode is relevant to the networks using the CPE Automatic Pointing system
(VAPS).
 None (RF Audit Disabled) - in this mode, there is no validation (enforcement)
of the installation quality thresholds.

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Site Installation Overview Installing Equipment

CPE installation at the remote site must be done in accordance with the CPE
configuration on the TotalNMS.

The RF Audit and Antenna Alignment installation modes are available in the
networks using the CPE Automatic Pointing system (VAPS).

During the Professional installation at the remote site, you can select:
 None - for installation without RF Audit. For more information, refer to Without
RF Audit and Antenna Alignment.
 RF Audit - for installation with RF Audit. For more information, refer to With RF
Audit.
 Antenna Alignment, which allows a further selection of
 Co-Pol and Cross-Pol measurement
 Co-Pol only measurement
For more information about Antenna Alignment, refer to With Antenna Alignment
(on page 26).

Site Installation Overview

This section contains a general overview of the operations that have to be carried
out for installation of a SkyEdge II-c CPE at a remote site.
1. Determine the site for the CPE antenna, taking into consideration the antenna
mount to be used.
2. Verify that there is a clear line of sight for the satellite, taking into account the
azimuth and elevation required.
3. Assemble the antenna and mount, including the LNB and ODU, according to the
instructions received from the antenna manufacturer.
4. Run the coaxial cables from the antenna to the terminal. Make sure that all of the
connections are sealed, that there is sufficient cable, and that there is no tension
in the cable that can cause damage. At this point, connect the cables to the
antenna only.
5. Point the antenna at the satellite, and maximize the Outbound (FWD) signal
strength using the pointing tool supplied.
6. After completing all of the antenna adjustments, verify that all of the antenna
components have been properly tightened and locked.
7. Install the terminal:
a. Determine the location of the terminal close enough to the power source.
b. Connect the terminal to the power source.
c. Connect the terminal to the PC.

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 Site Installation Overview

d. Configure the terminal using the parameters supplied.

e. Point the antenna at the satellite and maximize the Outbound (FWD) signal
strength.
f. After completing all of the antenna adjustments, verify that all of the antenna
components have been properly tightened and locked.
g. Power off the terminal.
h. Connect the coaxial cables from the antenna.
i. Power on the terminal.
j. Complete the CPE configuration.
8. Verify that Internet browsing or a similar operation that requires an active
Internet connection can be successfully carried out.

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Chapter 4: Connecting SkyEdge II-c Terminal

Before installing the unit, verify that the antenna and the cable system are
grounded so as to provide protection against voltage surges and static
charges. Section 810 of the US National Electrical Code, ANSI/NFPA 70,
and Section 54 of the Canadian Electrical Code provide information with
regard to proper grounding of the mast and supporting structure,
grounding of the lead-in wire to an antenna discharge unit, size of
grounding conductors, location of antenna discharge unit, connection to
grounding electrodes and requirements for the grounding electrode.

In This Section
Connecting RF Cables to Terminal ................................................................................................ 19
Connecting Terminal to Power Adapter ......................................................................................... 19
Connecting Terminal to PC ............................................................................................................ 20
Entering Configuration Parameters................................................................................................ 20
Antenna Pointing Preparation ........................................................................................................ 23
Antenna Pointing ............................................................................................................................ 24

Connecting RF Cables to Terminal

Before starting this section, verify that the terminal power cable is
disconnected from the terminal.

The RF cables do not need to be replaced.

To connect the RF cables to the terminal:

1. Screw the male cable F-connector marked Rx on the RF IN female connector on
the terminal.
2. Screw the male cable F-connector marked Tx on the RF OUT female connector
on the terminal.

Connecting Terminal to Power Adapter

To power up the SkyEdge II-c terminal:
1. Connect the power adapter provided with the kit to the terminal.
2. Connect the power adapter to a wall outlet.

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Connecting Terminal to PC Connecting SkyEdge II-c Terminal

a. The Power LED goes On.

b. The terminal performs a quick Power-On Self-Test (POST): the LEDs blink in a
rapid succession.
c. On POST completion, the Power LED remains On, the rest of the LEDs remain
Off.
3. Verify that the green LEDs of the LAN sockets of the terminal and the PC are On.

Connecting Terminal to PC
To connect the terminal to a PC:
1. Connect one end of the LAN cable provided with the kit to the Ethernet port of
the terminal.
2. Connect the other end of the LAN cable to an Ethernet Port of the PC.

Entering Configuration Parameters

To start the CPE configuration:
1. On your PC, start your Internet browser to access the Installation Page.
2. Type http://sky.manage in the address field, and press Enter. The start page
is displayed.

Figure 12: Remote Terminal Configuration Starting Page

The values in the image are examples only - they are not a universal
recommendation for every installation.

3. Select the desire language.

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 Entering Configuration Parameters

Language can be changed at any step.

4. Enter the correct Location Code and RF Cluster Code in the respective fields.

The correct RF Cluster Code must be in the 91...98 value range.

Verify that the SOTM/SOTP Installation Mode checkbox is not selected.

5. Click Next. The Terminal Configuration Step 1 page is displayed.

Figure 13: Remote Terminal Configuration Step 1

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Entering Configuration Parameters Connecting SkyEdge II-c Terminal

6. Enter the required parameters, and/or import the configuration (if available), or
load an RF Cluster table file. See Configuration Parameters (on page 22) and
Uploading RF Cluster Table (on page 43) for details.
7. Click Next to continue to the Antenna Pointing Preparation (on page 23) section.

Configuration Parameters

When configuring these parameters, always set 10 MHz BUC Reference to On.

Table 2: Configuration Parameters

Parameter Value Range Default

Managed Group PID 2-100 2

Terminal ID 1-999999999 1

Downlink Frequency 200000KHz – 40000000KHz 10000000KHz

Downlink Symbol rate 300000sps – 66000000sps 10000000sps

LNB LO  Custom 18GHz

BUC LO  Custom 2736GHz

RF Cluster Group 1

Audio Pointing on/off off

Operation Mode Low-Fly/Hi-Fly/Delayed Low-Fly Hi-Fly
Redundancy Support on/off off

Delayed Low-Fly is the revised term for a Co-Located CPE.

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 Antenna Pointing Preparation

Antenna Pointing Preparation

To prepare the CPE for antenna pointing:
1. In the CPE Configuration Start Page, review the completed steps.

Figure 14: Dish Pointing - Step 2.1

2. Click Start Pointing. The Antenna Pointing Page is displayed (or click Back to
make changes in the installation parameters).

Figure 15: Dish Pointing - Step 2.2

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Antenna Pointing Connecting SkyEdge II-c Terminal

3. The terminal is ready to respond to the signal strength fluctuations that occur
while the antenna is being pointed.
4. Proceed to where the antenna is located, and start pointing it.

Antenna Pointing
Without RF Audit and Antenna Alignment
To complete the antenna pointing:
1. In the Antenna Pointing Preparation Page 2 screen, click Finish Pointing. A 4-
step terminal installation process starts.
2. Follow the steps to verify that each one of them is completed successfully:
a. Step 1/4 - Software Download – The terminal is downloading the latest
software version.
b. Step 2/4 - Forward Channel Acquisition – The terminal locks onto the correct
carrier for network admission.
c. Step 3/4 - Return Channel Acquisition – The terminal establishes a return link
with the central station.
d. Step 4/4 - Network Admission – The terminal performs X.509 authentication
and final activation.
Once the process is complete, the Installation completed successfully dialog
box is displayed.
3. Click Finish to complete the installation. The Home Page containing the general
system information is displayed.

Figure 16: CPE Status

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 Antenna Pointing

The current value is often lower than the maximum achieved value. This is the
expected behavior as the value constantly fluctuates. There is no need to return
to the antenna to improve the pointing unless there is an explicit warning (in case
the difference between the current value and the maximum achieved value is
larger than expected)

This step completes the Gilat CPE installation. The user can start browsing the
Internet.

With RF Audit
To complete the antenna pointing:
1. In the Antenna Pointing Preparation Page 2 screen, click Finish Pointing. A 4-
step terminal installation process starts.
2. Follow the steps to verify that each one of them is completed successfully:
a. Step 1/4 - Software Download – The terminal is downloading the latest
software version.
b. Step 2/4 - Forward Channel Acquisition – The terminal locks onto the correct
carrier for network admission.
c. Step 3/4 - Return Channel Acquisition – The terminal establishes a return link
with the central station.
d. Step 4/4 - Network Admission – The terminal performs X.509 authentication
and final activation.
Once the process is complete, the Installation completed successfully dialog
box is displayed.

If an RF Audit failed message is displayed, it indicates the antenna

misalignment. Repeat the pointing procedure to improve its accuracy, and
reinstall the CPE: access the Technician page enter the password click
OK click the Reinstall CPE link in the bottom left corner.

Click Finish to complete the installation. The Home Page containing the general
system information is displayed.

The current value is often lower than the maximum achieved value. This is the
expected behavior as the value constantly fluctuates. There is no need to return
to the antenna to improve the pointing unless there is an explicit warning (in case
the difference between the current value and the maximum achieved value is
larger than expected).

This step completes the Gilat CPE installation. The user can start browsing the
Internet.

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Antenna Pointing Connecting SkyEdge II-c Terminal

With Antenna Alignment

With Cross-Pol
To complete the terminal installation:
1. In the Antenna Pointing Preparation Page 2 screen, click Finish Pointing.
A 4-step terminal installation process starts. Follow the steps to verify that each
one of them is completed successfully:
a. Step 1/4 - Software Download – The terminal is downloading the latest
software version.
b. Step 2/4 - Forward Channel Acquisition – The terminal locks onto the correct
carrier for network admission.
c. Step 3/4 - Return Channel Acquisition – The terminal establishes a return link
with the central station.
d. Step 4/4 - Network Admission – The terminal performs X.509 authentication,
RF certification and final activation.

Figure 17: Network Admission (with Cross-Pol)

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 Antenna Pointing

If an RF Audit failed message is displayed, it indicates the antenna

misalignment. You need to repeat the pointing procedure to improve its accuracy,
and reinstall the CPE: access the Technician page enter the password
click OK click the Reinstall CPE link in the bottom left corner.

Once the process is complete, the Installation completed successfully dialog

box is displayed.
2. Click Finish to complete the installation. The Home Page containing the general
system information is displayed.
The current value is often lower than the maximum achieved value. This is the
expected behavior as the value constantly fluctuates. There is no need to return
to the antenna to improve the pointing unless there is an explicit warning (in case
the difference between the current value and the maximum achieved value is
larger than expected)

This step completes the Gilat CPE installation. The user can start browsing the
Internet.

Without Cross-Pol
To complete the terminal installation:
1. In the Antenna Pointing Preparation Page 2 screen, click Finish Pointing.
A 4-step terminal installation process starts. Follow the steps to verify that each
one of them is completed successfully:
a. Step 1/4 - Software Download – The terminal is downloading the latest
software version.
b. Step 2/4 - Forward Channel Acquisition – The terminal locks onto the correct
carrier for network admission.
c. Step 3/4 - Return Channel Acquisition – The terminal establishes a return link
with the central station.
d. Step 4/4 - Network Admission – The terminal performs X.509 authentication,
RF certification and final activation.
If an RF Audit failed message is displayed, it indicates the antenna
misalignment. You need to repeat the pointing procedure to improve its accuracy,
and reinstall the CPE: access the Technician page enter the password
click OK click the Reinstall CPE link in the bottom left corner.

Once the process is complete, the Installation completed successfully dialog

box is displayed.

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Antenna Pointing Connecting SkyEdge II-c Terminal

Figure 18: Network Admission (without Cross-Pol)

2. Click Finish to complete the installation. The Home Page containing the general
system information is displayed.
The current value is often lower than the maximum achieved value. This is the
expected behavior as the value constantly fluctuates. There is no need to return
to the antenna to improve the pointing unless there is an explicit warning (in case
the difference between the current value and the maximum achieved value is
larger than expected)

This step completes the Gilat CPE installation. The user can start browsing the
Internet.

Viewing Installation Log

To access the installation log:
1. On the CPE Diagnostics page, click the View Installation Log link.

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 Antenna Pointing

Figure 19: Installation Log Link

The latest installation log is displayed.

Figure 20: Latest Installation Log

2. (Optional) Click Save to file to save the log file.

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Chapter 5: CPE Monitoring

In This Section
CPE Status ..................................................................................................................................... 31
Checking CPE Information and Statistics ...................................................................................... 31
Diagnostics ..................................................................................................................................... 32
Using Technician Page .................................................................................................................. 36

CPE Status
The CPE Status page provides information about CPE LED status, Receive Level,
and Transmit Capability.

Figure 21: CPE Status

Replace image
The message should be Your terminal is working properly!
If it is not, see the Error Messages (on page 45) section for assistance.

Checking CPE Information and Statistics

The CPE Information page provides details about CPE status and configuration.
The page is divided into the following sections:
 CPE Status
 CPE Identification

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Diagnostics CPE Monitoring

 Statistics
 LAN Ports Traffic (Bytes)

Diagnostics
The CPE Diagnostics page provides access to the installation log. If the installation
process does not result in the Your terminal is working properly! message in the
CPE Status page, review the installation log file.

Figure 22: CPE Diagnostics Page

Running CPE Self-Test (Diagnostics Page)

The CPE Diagnostics page provides access to the installation log. If the installation
process does not result in the Your terminal is working properly! message in the
CPE Status page, review the installation log file.
Self-test is a utility that allows testing CPE connectivity, DNS resolution, and
FTP/HTTP upload/download speed after temporarily disconnecting the CPE from the
computer (without physically disconnecting the LAN cable). This is done to separate
CPE-generated errors from issues caused by the computer connected to it.
This feature requires a dedicated external server. If the server is not present, the
results page will show N/A for all parameters.

To use the Self-Test feature:

1. To view the results of the last test (if available), on the CPE Diagnostics page,
click View Last Test.

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 Diagnostics

Figure 23: Self-Test

The Last Test Results screen is displayed.

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Diagnostics CPE Monitoring

Figure 24: Last Test Results

2. To save the results of the test to a file for reporting/sharing, in the Last Test
Results screen, click Save to file.
3. To run a new CPE self-test:
 (Optional) Select the Speed Test checkbox
 Click Run Test
The results of the self-test are displayed.

Figure 25: Self-Test Results

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 Diagnostics

4. If you selected the Speed Test checkbox, the results displayed include the
download/upload speed data:

Figure 26: Self-Test Results with Speed Test

5. To view detailed information, click View advanced information.

Figure 27: Test Advanced Information

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Using Technician Page CPE Monitoring

Using Technician Page

Access to Technician page is password-protected.

Reviewing CPE Rx Es/N0 Values in General Tab

To access the CPE Rx ES/N0 Values in the General tab of the Technician page:
1. Click the General tab.
2. Review the Rx ES/N0 contents.

Figure 28: Technician Page Initial Report

Displaying CPE Configuration

To access the Configuration tab of the Technician page:
1. Click the Configuration tab to review its contents.

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 Using Technician Page

Figure 29: Technician - Configuration

2. (Optional) Click Export to export a configuration file.

3. (Optional) Click Load RF Cluster Table to load an RF Cluster table file.

Displaying CPE IP Addressing Information

To access the IP Addressing tab of the Technician page:
1. Click the IP Addressing tab to review its contents.

Figure 30: IP Addressing

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Chapter 6: Resetting CPE to Factory Default
Values
To reset a CPE to factory default values:
1. On your PC, start your Internet browser to access the Installation Page.
2. Type http://sky.manage in the address field, and press Enter. The start page
is displayed.

Figure 31: Remote Terminal Configuration Starting Page

3. Click the Settings icon.

Figure 32: Settings

4. Click the Factory Reset link.

The authentication box is displayed.

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Using Technician Page Resetting CPE to Factory Default Values

Figure 33: Settings - Authentication Box

5. Enter a valid Technician password, and click Apply. A warning is displayed.

Figure 34: Warning

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 Using Technician Page

6. Select the Restore to Factory Defaults checkbox. The OK button becomes

active.
7. Click OK to proceed, or Cancel to abort the operation.

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Chapter 7: Uploading RF Cluster Table

In This Section
General .......................................................................................................................................... 43
Uploading RF Cluster Table File .................................................................................................... 43

General
A CPE gets the default RF Cluster Table during production phase and is supplied to
customer with it.
Under certain circumstances, this RF Cluster Table may become outdated (e.g., a
CPE that was stored in a warehouse for a long time), and requires an update
(replacement).

Uploading RF Cluster Table File

To upload the RF Cluster Table file:
1. Obtain the RF Cluster Table file from Gilat HQ Technical support.
2. Connect the media (CD-ROM/DOK/network) with the stored file to the PC.
3. On your PC, start your Internet browser to access the Installation Page.
4. Type http://sky.manage in the address field, and press Enter. The start page
is displayed.

Figure 35: Remote Terminal Configuration Starting Page

5. Click the Settings icon.

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Uploading RF Cluster Table File Uploading RF Cluster Table

Figure 36: Settings

6. Click the Load RF Cluster Table link.

The Load RF Cluster Table box is displayed.

Figure 37: Load RF Cluster Table Box

7. Click Browse to point to the RF Cluster Table file stored in the recorded location.
8. Click Load to load the RF Cluster Table file.
Once the Import succeeded confirmation box is displayed, click OK. The CPE is
ready for installation.

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Appendix A: Error Messages
The following error messages can be displayed during the CPE installation.
Table 3: Error Messages
## Error code Message Solution
1 RxCableDisconnect Rx cable is not Verify:
connected  Rx cable connected to RF In port
properly on terminal
 Rx cable indoor end assembled
correctly to connector
 Rx cable connected to Rx port on
Transceiver
 If the problem persists contact
NOC
2 WrongKit Configuration Verify the installation parameters. If
mismatch the parameters are correct, contact
detected! NOC.
3 InstallTimeout1 Note: [Name of Contact NOC.
step] step is Once the problem is resolved, click
taking longer Restart Activation.
than expected
4 InstallTimeout2 Note: [Name of Inspect all cables and verify that they
step] step is are connected properly.
taking longer Once the problem is resolved, click
than expected Restart Activation. If no problem
found, contact NOC.
5 General error Operation failed Retry.
If the problem persists, contact NOC.
6 ACU_NO_BEAM_COV No beam Retry.
ERAGE coverage for this If the problem persists, contact NOC.
location
7 ACU_NO_GPS GPS locations Retry.
have not been If the problem persists, contact NOC.
received
8 ACU_LOST_ANTENNA Connectivity with Inspect all cables and verify that they
the ACU has are connected properly.
been lost during Once the problem is resolved, click
the installation Restart Activation. If no problem
found, contact NOC.
9 ACU_POINTING_TIM Antenna pointing Retry.
EOUT timeout If the problem persists, contact NOC.
10 ACU_SUBNET_OVERL Installation failed Verify the installation parameters. If
APPING – CPE rejected the parameters are correct, contact
according to NOC.
ACU-CPE subnet
overlapping with
other CPE

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 ## Error code Message Solution
11 ACU_SUBNET_VSATI The VSAT Verify the installation parameters. If
P_OVERLAPPING management IP the parameters are correct, contact
address is part of NOC.
the ACU subnet.
Please
reconfigure the
subnet.

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Appendix B: Alarms Status Bar
The Alarms status bar at the top of the CPE Status screen contains the following
icons:
1. Left Alarm icon - High Temperature
2. Middle Alarm icon - Fan Failure
3. Right Alarm icon – Redundant Power Supply Unit failure

Figure 38: Alarms Status Bar

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Appendix C: Connection Status Bar
The Connection status bar at the top of the CPE Status screen displays the CPE
Connection status:

Figure 39: CPE Connection Status

The Connection status bar at the top of the CPE Status screen includes the following
options:
 Connected
 Connected – No GPS location
 Disconnect – No tunnel
 Disconnected – No health checks
 Disconnected – Antenna not ready
 Disconnected – Antenna does not respond

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Appendix D: Electrical Ratings
Table 4: CPE Electrical Ratings
CPE Type Power Supply Type
Rating / Max Load
Gemini External AC Adapter Ratings:
Input 100 - 240VAC, 1.8A, 50/60Hz
Output: 24vdc/2.5A
ARIES External AC Adapter Ratings:
Input 100 - 240VAC, 1.8A, 50/60Hz
Output: 24vdc/2.5A

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Appendix E: List of Acronyms
POST Power-On Self-Test
CPE Customer Peripheral Equipment
DHCP Dynamic Host Configuration Protocol
DNS Domain Name Server
ISP Internet Service Provider
LAN Local Access Network
LED Light-Emitting Diode
OS Operating System
RF Radio Frequency

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