MODULE 3

SYSTEM SOFTWARE AND TOOLS

GE DOCUMENT WEBSITE
https://customer-doc.cloud.gehealthcare.com/#/cdp/dashboard

Use the drop-down menus

to select the Modality,
Products, Document Type,
Language, and Revisions.

From the menu to the right you

can download any document
that you want.
GE SERVICE SHOP SITE
https://services.gehealthcare.com/gehcstorefront/c/Parts?referrer=footer

This is a great tool for verifying GE part numbers.

 ALT-D ERROR LOG CAPTURE
The error log export dialog box allows for
the user to type information into a text field.
This should be used for providing a
detailed description of the fault condition.
Detailed
description of
fault condition Because the system is continuously
including time logging streams of data from many
of occurrence. different functions, error logs should be
exported as soon as possible after the
error occurs.

If the fault condition experienced by the

ultrasound system causes the unit to lock
up requiring a reboot, the user should
check the box beside System lockup.
CUSTOMER INTERACTION
Good questions to answer:

- Did an error message display?

- If so, what did it say?
- Did you restart the system when the error occurred?
- Was the error logs exported soon after the error?
- What was the application and transducer in use at the
time?
- Is the error reproducible?

REMEMBER! – EJECT THE MEDIA

Always be sure to EJECT the thumb drive or

CD/DVD before removing it from the system.

Failure to do so will corrupt the log

export files.
OPENING THE LOGS

log_101869US6_170718_114430

Serial Number | Date | Export Time Check the Crashes

and the CrashDump
Logs are exported as .ZIP files and folders for ANY files.
must be decompressed prior to If there are any files
Key Log Files
using. The file size can be well present the system is
over 50MB so it can be difficult to experiencing
Startloader.txt (start here)
send them electronically. software faults.
Logfile.txt
Regardless of the
DCVoltMon.txt
repair needed –
TxPsMon.txt Reload software!
Logiq E9 export file structure TempMon.txt
Crashes Folder
CrashDump Folder

Vivid E9 export file structure

IMPORTING LOGS INTO EXCEL

Begin by Opening Excel

and then a blank workbook.

2. Click the DATA tab

3. Click From Text button

1. Click the upper left

corner to select
the entire page.
CONFIGURING IMPORT SETTINGS

4. Select Delimited
5. Select Semicolon and Comma only.
6. Hold the SHIFT button down and click the top left column header (continue to
hold SHIFT). Drag the bottom scroll bar to the right and then click the top right
header. This should select the entire field as pictured. Click “Text”, then click
Finish.
7. Check Existing worksheet, then okay.
8. Rename the tab of the worksheet in the bottom left to Startloader.
Add
9. Repeat this procedure for other logs being imported. Add a new worksheet Additional
page by clicking the plus beside the current sheet. Tabs
STARTLOADER.TXT-NORMAL

This example shows a typical normal startup and shutdown event for a Logiq E9.
Other models will display different information lines, but the idea is the same:
– Startup event and application load
Start line marks the
– Shutdown event with exit code and termination lines.
beginning of system
logging events.

This line indicates the system is

stopping and displays the exit
code.
STARTLOADER.TXT-REBOOT

Here we can see a Reboot event. This is usually initiated by some

administrative functions like preset backup and restore or changes to the IP
address or computer name, but can sometimes be caused by bus
communication errors or other issues.

0/4 Reboot events can sometimes correspond with a fault condition and
should be investigated when that correlation is observed.
STARTLOADER.TXT-ABNORMAL/HIBERNATE

Monday,Jan 18 08:33:45,2010; info ; StartLoader(0x0); ************ START **************

Monday,Jan 18 08:33:45,2010; info ; StartLoader(0x0); StartLoader Version: "V 3.0.0.1"
Monday,Jan 18 08:33:46,2010; info ; StartLoader(0x0); Turning Rack Power On
Monday,Jan 18 08:33:47,2010; info ; StartLoader(0x0); Starting Echoloader
Monday,Jan 18 08:33:47,2010; info ; StartLoader(0x0); CreateProcess returned success: ProcessId = 0x4B4
(1204)
Monday,Jan 18 08:33:47,2010; info ; StartLoader(0x0); Echoloader process started
Monday,Jan 18 08:34:29,2010; info ; StartLoader(0x0); WMI Reports Processor "CPU0" ClockSpeed is 2133 (max
2133)
Monday,Jan 18 08:34:29,2010; info ; StartLoader(0x0); MSR 408 reports highpart 0x082A082A lowpart
0x0600082A
Monday,Jan 18 08:34:29,2010; info ; StartLoader(0x0); PerformanceState 2090 (0x82A)
Monday,Jan 18 09:47:42,2010; info ; StartLoader(0x0); ************ START **************

Missing lines:
info ; StartLoader(0x0); Process stopped, exit code = 0/2 (Shutdown OS)
info ; StartLoader(0x0); Shutdown OS
info ; StartLoader(0x0); Terminating
STARTLOADER.TXT-CRASH DUMP
Monday,Mar 29 15:15:14,2010; info ; StartLoader(0x0); ************ START **************
Monday,Mar 29 15:15:14,2010; info ; StartLoader(0x0); StartLoader Version: "V 3.0.0.1"
Monday,Mar 29 15:15:16,2010; info ; StartLoader(0x0); Turning Rack Power On
Monday,Mar 29 15:15:18,2010; info ; StartLoader(0x0); Starting Echoloader
Monday,Mar 29 15:15:18,2010; info ; StartLoader(0x0); CreateProcess returned success: ProcessId = 0x778 (1912)
Monday,Mar 29 15:15:18,2010; info ; StartLoader(0x0); Echoloader process started
Monday,Mar 29 15:15:42,2010; info ; StartLoader(0x0); WMI Reports Processor "CPU0" ClockSpeed is 2133 (max 2133)
Monday,Mar 29 15:15:42,2010; info ; StartLoader(0x0); MSR 408 reports highpart 0x082A082A lowpart 0x0600082A
Monday,Mar 29 15:15:42,2010; info ; StartLoader(0x0); PerformanceState 2090 (0x82A)
Monday,Mar 29 15:52:32,2010; info ; StartLoader(0x0); Dumping call stack
Monday,Mar 29 15:52:35,2010; info ; StartLoader(0x0); Killing process
Monday,Mar 29 15:52:35,2010; info ; StartLoader(0x0); Killing Echoloader
Monday,Mar 29 15:52:46,2010; info ; StartLoader(0x0); Unable to kill echoloader process (100)
Monday,Mar 29 15:52:46,2010; info ; StartLoader(0x0); Unable to kill abberant EchoLoader process - shutting down
system
Monday,Mar 29 15:52:46,2010; info ; StartLoader(0x0); Shutdown OS
Monday,Mar 29 15:57:05,2010; info ; StartLoader(0x0); ************ START **************
Monday,May 03 11:20:16,2010; info ; StartLoader(0x0); ************ START **************
Monday,May 03 11:20:16,2010; info ; StartLoader(0x0); StartLoader Version: "V 3.0.0.1"
Monday,May 03 11:20:18,2010; info ; StartLoader(0x0); Turning Rack Power On
Monday,May 03 11:20:19,2010; info ; StartLoader(0x0); Starting Echoloader
Monday,May 03 11:20:19,2010; info ; StartLoader(0x0); CreateProcess returned success: ProcessId = 0xBC (188)
Monday,May 03 11:20:19,2010; info ; StartLoader(0x0); Echoloader process started
Monday,May 03 11:20:44,2010; info ; StartLoader(0x0); WMI Reports Processor "CPU0" ClockSpeed is 2133 (max 2133)
Monday,May 03 11:20:44,2010; info ; StartLoader(0x0); MSR 408 reports highpart 0x08220822 lowpart 0x06000822
Monday,May 03 11:20:44,2010; info ; StartLoader(0x0); PerformanceState 2082 (0x822)
Monday,May 03 11:24:00,2010; info ; StartLoader(0x0); Process stopped, exit code = -1073741819/-1073741819 (Unknown)
Monday,May 03 11:24:00,2010; info ; StartLoader(0x0); Unknown return from EchoLoader, querying user on response
Monday,May 03 11:24:16,2010; info ; StartLoader(0x0); Restart Dialog: User Selected to Shutdown the system. Or No
Input from user.
Monday,May 03 11:24:16,2010; info ; StartLoader(0x0); Shutdown OS
Monday,May 03 11:24:16,2010; info ; StartLoader(0x0); Terminating
Monday,May 03 11:24:16,2010; info ; StartLoader(0x0); Killing BlockWindowsKeys
Monday,May 03 11:26:44,2010; info ; StartLoader(0x0); ************ START **************
LOG FILES
P3, P5, A5, P6 SOFTWARE
LOGGING IN AS ADMIN
If you are logged in as
anyone other that the
Admin, push the power
button and then click
“Logoff”.

Then push the “Utility” button

on the Qwerty keyboard.

If the product is a “Logiq”

product, just click “OK”.
If the product is a “”Vivid”
product, you may have to
enter “ulsadm” as the
password.
MAIN UTILITY SCREEN P5, P6

From the Main Utility Screen

there is access to all of the
system setup functions. Make
sure that you are logged in as
ADM in order to actually make
changes to anything.
SYSTEM BACKUP

• Check the User

Defined and Service
boxes under Backup.

• Under the Media,

choose either
CD/DVD or USB.

• Click Backup.
SYSTEM RESTORE

• Check the User

Defined and Service
boxes under
Restore.

• Under the Media,

choose either
CD/DVD or USB.

• Click Restore.
ACCESSING THE COMMON SERVICE DESKTOP

• ON the Main Utility Page, click

“Service” in the top right hand
corner.

• When the dialogue box to the

right appears, Click “GE Service”
under the Select User Menu.
Enter the current GE password.
If you do not have the GE
password, you can choose
“External Service” and use
“gogems” as the password. This
will give you a limited access to
the CSD.

• This is where Diagnostics can be

run for the PM or for
troubleshooting purposes.
VIVID S5, S6 SOFTWARE
LOGGING IN AS ADMIN
• If you are logged in as anyone
other that the Admin, push the
power button and then click
“Logoff”.

• Then push the “Utility” button on

the Qwerty keyboard.

• If the product is a “Logiq” product,

just click “OK”. If the product is a
”Vivid” product, you may have to
enter “ulsadm” as the password.
MAIN UTILITY SCREEN VS5, VS6

The Main Utility screen on the Vivid

products has a little different look
but basically the same
functionality. Make sure that you
are logged in as ADM in order to
make any changes to the
configuration.
SYSTEM BACKUP

• Check the System

Configuration box.

• Choose the Media.

• Click Start Backup.

ACCESS THE COMMON SERVICE DESKTOP

• On the Main Imaging Screen, click

the telephone shaped icon in the
lower left corner of the screen.

• Choose Service Desktop.

• When the dialogue box to the right

appears, Click “GE Service” under
the Select User Menu. Enter the
current GE password. If you do not
have the GE password, you can
choose “External Service” and use
“gogems” as the password. This will
give you a limited access to the CSD.
 CSD MAIN SCREEN

In the Main CSD Page

you will find useful
tools in the Error Logs,
Diagnostics, and
Utilities.
LOGIQ S8/P9 SOFTWARE
ACCESSING UTILITY MENU

Make sure that you are logged in

as Admin.
Touch “Utility” on the touch screen.
The screen to the right is the main
Utility screen.
MAKING A BACKUP

• In the Backup/Restore screen,

choose User Defined
Configuration and Service as
the items that you want to
backup.

• Choose the Media (USB or

CD/DVD).

• Click backup and then follow

the prompts to finish.
SYSTEM ABOUT SCREEN

Take a pic of this screen so

that the software level and
part numbers are something
that you record at the PM.
SOFTWARE OPTION KEY

From the Utility menu, touch

Admin on the touch screen. If
you are not logged in as the
Admin, it will prompt you to do
so.

Take a pic of this page in the event that you

have to replace the BEP or reload software.
This should be done on a PM.
ACCESS TO THE DIAGNOSTICS

From the Utility screen, touch

Service.
The Service Login screen will
appear.
Login as GE Service and enter the
current GE password.
This main screen is called the Common
Service Desktop. Access to Diagnostics
and System Logs are on this page.
VOLUSON SOFTWARE
ACCESS TO UTILITY MENU

On any Voluson product, you need to make

sure that a transducer is plugged in in order Make sure to
for any of the UI functions to work. UNFREEZE the
system.

Push the Util.

Key.
ACCESS TO UTILITY MENU-CONTINUED

Choose “System Setup” from the menu at the top left corner of the screen. You
can then choose from the 4 categories of the Setup menu. The system normally
defaults to the General menu.
ACCESS TO ADMINISTRATION

SHE

Choosing the Administrative menu will ask you for a password. The password is
“SHE” or “she”. From the Main Admin screen you have access to the Common
Service Desktop, the Monitor test, you can delete the Patient Database, you can
see the Keyboard Layout, and you can load Application Data as well.
COMMON SERVICE DESKTOP

Choosing the “CSD” from the Admin menu takes you to the same login that the
Logiq and Vivid products have to enter the CSD. The only major difference is that
“Disruptive Mode” has to be turned in the Diagnostics in order to run any tests on
the Front End of the unit. It then has to be turned backed off when you are finished
running diags’. This screen shows us logged in a the GE Service Engineer.
DIAGNOSTICS

As discussed in the previous slide, this is how the Disruptive Mode is enabled.
CSD UTILITIES

The Utilities menu can be helpful

when trying to under stand how the
unit is setup. You can run a DICOM
Verify from here and you can also
Enable/Disable the Disruptive
Mode in this menu. It also contains
some Windows tools that may be
helpful.
MAKING A BACKUP

When making a backup, it is always best to do

the Full System Configuration backup. There is
also a second tab where you can make a
backup of the Patient Data. After choosing to
Save, you will be prompted to choose your
media and name the backup.
LOGIQ SOFTWARE
LOGIQ S7/S8/P7/P9 SOFTWARE

Touch Screen Utility-General

Access to the Utility Menu starts on the Touch Screen. Touch the Utility button. The
Utility Menu normally defaults to the System Page shown on the right.
SYSTEM ABOUT PAGE-LOGIQ SOFTWARE

Clicking on the About

button will take you to
the System About
Page. This is where
you can find your
Software Version,
Revision, Part Number,
and Build Date.
PRESET BACKUP-LOGIQ SOFTWARE
Clicking on the
Backup/Restore Button
takes you to the page
where you can backup or
restore patient and system
data. First insert your Media
and then choose it in the
Media drop-down box.
Then choose the items that
you want to backup. The
ones chosen are the ones
that should be backed up
before a software load or
during a PM. Click Backup
and say OK to the dialog
boxes that pop up. The
system will prompt you with
a successful dialog box
when finished.
PRESET RESTORE-LOGIQ SOFTWARE

Clicking on the
Backup/Restore Button
takes you to the page
where you can backup or
restore patient and system
data. First insert your Media
and then choose it in the
Media drop-down box.
Then choose the items that
you want to restore. The
ones chosen are the ones
that should be restored after
a software load. Click
Restore and say OK to the
dialog boxes that pop up.
The system will automatically
reboot after the Restore.
PERIPHERALS_LOGIQ SOFTWARE

Clicking on the Peripherals

button will bring up the
page where you can add
any peripheral that you
might need to add for your
customer. You must click
Save when you are finished.
SADMIN PAGE-LOGIQ SOFTWARE

From the Touch Screen,

click or touch Admin. Your
Software Option Key is in
this page. Record this on a
PM visit or before you
replace parts or software.
This tells the system who it is
and what it does.
CSD-LOGIQ SOFTWARE

From the Touch Screen, touch Service. When the Login screen
appears, choose either External Service or GE Service(if you have
the GE password). The password for External Service is “gogems”.
The GE Service password changes every 6 months. If you log in as
GE Service, you will see the Home screen on the bottom right of this
slide.
MAIN CSD SCREEN-LOGIQ SOFTWARE

The buttons that you will use

once you are in the CSD are
the Error Logs, the
Diagnostics, and the Utilities
buttons. None of the rest of
them really have anything in
them.
LOG VIEWER-LOGIQ SOFTWARE

Choosing Error Logs will Click on Logs to see the Choosing System will
bring up the Logs error logs that you can show you the Main
screen. view. System Error Log. This
should be checked
when troubleshooting or
during a PM.
DIAGNOSTICS-LOGIQ SOFTWARE

Choosing Diagnostics will bring up the menu on the left. From this menu, click the Service
Diagnostics box. When it opens, click on the “+” sign beside service to choose what you
would like to run diagnostics on.
UTILITY MENU-LOGIQ SOFTWARE

The Utilities menu has several

items in it that can be used
when troubleshooting
service issues, or when
setting a system up on a
network. The Patient
Database can also be reset
inside this menu.