PRACTICAL ATTACHMENT REPORT COMERCIAL BANK OF

ETHIOPIA AT WOLAITA SODO DISTRICT IN SODO TOWN

WOLAITA SODO UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF ECONOMICS

PREPARED BY;-

NAME ID NO
MULIUSEW GUBAY------------------------RU0713/12

GETYE BELAYHUN----------------------RU0441/12

ADANE SINTAYEW-----------------------RU0050/12

TESFYE BIRHANE--------------------------RU0899/12

GEDEFAW ASEGE-------------------------0408/12

GETNET AKLILU -----------------------RU0440/12

GETAYE YIBELTAL--------------------RU0432/12

FSHA AMARE----------------------------0393/12

GETANEH GASHEW--------------------0432/12

ALEMU BIADGLGN---------------------RU0093/12

BIRHANU TILAHUN--------------------RU0208/12

GEMECHU SHAMBI-------------------SS/R/229/12

TIGST BRHANE ----------------------RU0906/12

SELAM GETACHEW----------------SS/R/110/12

MARCH,2015E.C

SUBMITED TO,= ECONOMICS DEPARTMENT

1
 ACKNOWLEDGMENT
First and for most we would like to thanks Almighty God for his help and Protection
throughout our life and to our families fore immeasurable moral and financial support
throughout our journey of life. Next we would like to thanks WOLAITA SODO
UNIVERSITY college of business and economics department of economics to give this
chance and we also want to thanks our class mates they have shared their affections and
psychological encouragement. Finally we would like to thanks the Ethiopian commercial
bank manager of WOLAITA SODO district who helps our to do this practical attachment by
giving order and different necessary information

ABSTRACT
Generally, the objective of this practical attachment is to assess the commercial bank of
Ethiopia WOLAITA SODO district performance measurement .The extent to which
commercial bank of Ethiopia WOLAITA SODO district realizing its visions and missions
and performances of the organization in relation to its objectives. To increase student’s
knowledge and enable student to compare what have learnt so far in class and what have
experienced in practical. To produce well qualified, self-reliant, active, change agent and
real problem solver student.

In addition the other objective is to investigate equal participation of the commercial bank
of Ethiopia WOLAITA SODO district with other bank. It realize to its vision, mission, and
objectives. Not only limited this but also emphasis the problems focused by student while
performing practical attachment. Thus practical attachment suggests solution and some of
policy implication towards reducing the problem based on finding.

TABEL CONTENT PAGE

ACKNOWLEDGMENT-----------------------------2

2
ABSTRACT--------------------------------------------2

CHAPTER ONE INTRODUCTION------------4

1.1 History of the organization --------------------4

1.2 Main function of the host organization----4

1.3 Mission of the organization-----------------5

1.3.1 Vision of the organization ---------------5

1.3.2 Values of the organization-------------5

1.3.3 Objective of the organization ---------6

1.4 Duties and responsibility of the key personal in the organization-----6

CHAPTER TWO HOST ATTACHEMENT DEPARTMENT------8

2.1 key function of the department ---------------8

2.2Staff establishement of the department in terms of the number of employees and ther
duties and responsiblities---------------------9

2.3Our main objectives for the attachment period -------11

2.4 Attaches assigned routin duties and department participation forum -----------11

CHAPTER THREE EVALUATION OF THE ATTACHMENT ----------12

3.1 Success of the attachment exercise---------------12

3.2 Challenges encounterd our during the attachment period --------12

3.3 How the challenge were solved --------13

3.4 Recommendation and reference ----------13

CHAPTER ONE INTRODUCTION

1.1 HISTORY of the organization

Commercial bank of Ethiopia was legally established in 1942. It is the leading bank in
Ethiopia to introduce modern banking system. Commercial bank of Ethiopia is 100%

3
government owned. It is also leading bank in east Africa within reserve asset of more
than875billion as show the annual report 2019 in G.C The bank places a big role in economic
progress in development of the country

WOLAITA SODO district University branch is one of the new branches of in commercial
bank of Ethiopia which established around 1940s in G C. It is located in SODO town in
WOLAITA district Ethiopia. Commercial bank of Ethiopia WOLAITA SODO district started
working with in few employees those are messengers ,janitor, security employees and its has
more than 22 000 customers, In the branch current business or running business are

• Public………………………...8210130

• Privet ………………………..154214

• Locale government ……………103952

• Corporation and association……..1321593

• Total business of the branches………9789889

The above list business was worked only during our practical attachment working time .In
general by adopting or accepting different modern working techniques commercial bank of
Ethiopia in WOLAITA SODO district tries to achieve it is vision, mission and to bring desire
economic development in the country.

1.2 MAIN FUNCTION OF THE HOST ORGANIZATION

The bank committed to best realize stock holders need through enhanced financial inter
mediation in global and supporting national development priorities by developing highly
motivated, skilled and disciplined employees as well as the state of the technology.

The followings are the main functions of the organization

• The bank strongly Accept saving, demand and time deposit;

• Provide short medium and long term loans;

• Buying and selling foreign currency

• Buying and selling negotiable instruments and securities issued by the

government and private organization or any other services ;and

4
 • Engaging in other banking activity customarily carried out by banks
commercial

1.3 Mission of organization

 The bank highly committed to best realize stake holders values through enhanced financial
intermediation globally owned and supporting national development priorities, by developing
highly motivated. Skilled and disciplined employs as well as state of the art technology. We
strongly that winning public confidence is the base of our success.

1. 3.1 Vision of the organization

• To become world class commercial bank by the year 2025

1.3.2. Values of the organization

• Corporate citizenship:-we value the importance of our role in national
development endeavors and abide by the laws of Ethiopia and other countries in
which we do business we care about the welfare of the society

• Quality service: - The bank committed to offer quality service to customer aspires
to brand to with quality is the mind of customer and general public.

• Innovation: -The bank encourages new ideas that can improve customer
experience and the banks experience.

• Team work: - The bank recognizes the importance of team work for the bank
success and also respects diversity of view point.

• Integrity:- The bank committed to the highest ideal honor and integrity

• Employee satisfaction: -The bank recognizes the employees as valuable

organizational resources.

1.3.3. Objective of the organization

Every organization is established for their own objectives. To achieve they have to work hard
and follow up effectively.

Commercial bank of Ethiopia WOLAITA SODO district has the following objectives.

• To implement management information system.

• To maximize customer satisfaction.

5
• To develop competence with other private banks.

• To build change for all bank staffs.

• To establish performance base incentives.

• To deposit mobilization service.

• To enhance and facilitate the development of the country.

• To maximize profit of the bank by creating difference

1.4 Duties and responsibilities of the key personnel in the

organization

Branch Manager:-He Perform over all controlling activity of the bank.

Customer service manager:- Assist branch manager and invite new customer.

NBO:- Perform payment to customer .

Branch auditor:-Checking of book balance and ensuring error free book of account.

Chief cashier:-Ensuring compliance with daily cash holding limit of branch.

Customer service officer:

The bank has a process oriented corporate structure and each process headed by a process
owner and the Management of the bank reports to the President. The bank performs its
operations through its Core and Support Process.

• Core process:-this process consists of three sub-processes

A). Customer Accounts and Transaction System (CATS)

This process is responsible for managing and follows up of the accounts of its customers and
transaction services.

B). Trade Services

This process is responsible for all international banking operation of the bank.

C). Credit Services

This process involves in all credit related issues of the Bank

6
 • Support Process:- this process consists of eight sub-processes

A. Develop HR strategy, policy and procedure;

• Employs and develops existing and future human resources of the bank

• Handles various employee services such as payroll, pension, and health care.

B). Information System (IS):-This process is responsible for

• Data processing and information management;

• System development and customization;

• Network configuration and setup;

• Software and/or hardware procurement;

• Implementing IS quality and change management

C). Facilities Management: -This process is responsible for the following major tasks

• Procurement of goods & services;

• Construction of buildings;

• Maintenance of buildings, vehicles and office equipments;

• Providing transportation service for the other bank organs; and

• Disposal of used assets

D). Finance

Responsible for all accounting & finance related issues

E). Business Development

This process is responsible for

• Conducting research on various issues;

• Building the image of the bank;

• Awareness creation on services and products;

F). Risk and Compliance Management-This process is responsible for-

• Identifying, analyzing, evaluating and proposing risk treatment options;

7
 • Ensuring a state of being in accordance with the banks policies, procedures and
practice with all of the applicable laws, regulations, code of conduct and standard of
good practice.

G). Internal Audit

• Learning/conducting performance, financial, compliance and information system

audits;

• Providing consulting services for the banks management and staff;

• Providing key input for the development of risk based strategic and annual internal
audit plan.

H). Legal and Loan Recovery

• Advising & court proceeding activities;

• Minimizing or mitigating legal risks;

• Providing professional advices for the banks management and other processes

.chapter two host attachment department

2.1 key function of the department at WOLAITA SODO DISTRICT

Customer service officer department is one of the sectors of commercial bank of Ethiopia
WOLAITA SODO district. It performs its duties and responsibility by setting specific and
feasible goals and objectives which support to speed up customer satisfaction and profit
maximization of the bank.

Objectives and major responsibility as well as activities of the department

or division.

• To ensure standardization and uniformity in the customer service process.

• To smoothly implement integrated banking solutions in customer service process.

• To have single source of reference to perform.

• To determine duties and responsibilities that each employee at all level in the
customer service process.

• To provide efficient and quality service to its customer.

8
Major responisibilities(functions) and activities of a department
Account opening: - there are many types of accounts those are:-

• Saving account – is interest bearing deposit opened by legal and physical

persons, organization and association.

• Demand deposit account – shall mean an interest bearing account opened only
by customers who are literate.

• Special demand account – means a non interest bearing account that is opened
to full fill the request of customer who for one not wants interest for their
deposit.

• Fixed time deposits – a type of account deposit is received at certain period of

time without movement a minimum of three month and attracts higher interest
rate than others

Duties related to customer service

Opening account

Pay cash& receive cash

Telegram – means send outgoing message and receive incoming message from other
branch.

2.2 staff establishement of The department in terms of the number of

employees and duties and responsibilities

The staff format of commercial bank of WOLATASODO district is like the following
The total number of employer........................................40

Female.................................................10

Male....................................30

When we come to education level:

Master .......................10

BA degree.............25

9
DIPLOMA...............4

PHD……………………1

Duties and responsibilities of the staff

• Teller a bank teller is an employee of a bank who deals directly with
customers. In some places, this employee is known as a cashier or customer
representative. It is also must be knowledgeable about a range of bank
operation and be able to answer any questions a customer has. Other duties
and responsibilities are include:
• Recording transactions which involves logging checks and preparing
transaction reports
• Counting and packaging currency
• Reconciling cash drawers
• Opening new accounts and helping with loan applications
• Exchanging foreign currency
• Promoting the banks products and services
• Keeping customers personal information confidential
• Communication
• Branch manager:-manager is responsible for all of the functions of a branch; such
as hiring employees, overseeing the approval of loans and linier of credit,
marketing, building a rapport with the community to attract business and assisting
with customer relations.
• Customer service officer(CSO):- the customer service officer is a first
point of contact for a customers. The primary role of a customer
service officer within the team is to respond to a variety of customer
requests and inquiries vis the telephone or in person over the
countering with other bank team members

2.3 Our main objectives for the attachment exercise

. The main objective of this practical attachment course is producing qualified, confident and
competent student, it has the following major significances.

10
 • Benefiting students, by improving their skill and knowledge, increasing problem
solving capacity, changing attitude and for preparing graduation paper ,It will
minimize training cost incurred by employers

• To empowering to make other research

• To know how to collect the data and interpret in practical

• Thing are easy to make the future work process

• It also show that how can run up our ability for the next working time Benefiting
university in such a way that can produce well trend man power, gathering
information for problem solving researches

• It is for the case that the apprentice to realize the theory in class to real world through
practice.

• It is for that the apprentice should compare and contrast the economic thought with
practical work is that how the problem is identified and the solution is found

• It is for that the apprentice to check the relation he/she has with others on work etc.

2.4 Attaches assigned routine and department participation forum

• we opened account for more than 30 customers by supporting employees

• we check the name, date and signature of the customer to be filled properly.

• We participated in different writing and typing activities that help for customer
service.

• we accomplish a given work punctual and honestly by obeying the rules and
regulation of the organization.

• we protecting the office resource from damage.

• we gave different service for department and customers.

• we could understand how to deliver bank service to customers

• we could understand the different type of communications in the organization at all.

11
 • we have good communication with others at work place

• To ask necessary data we could communicate with banks manager and vis manager
from time to time etc…

CHAPTER THREE: Attachment evaluation

3.1 SUCCSSE OF THE ATTACHEMENT EXRCISE
• we worked our activities more time by standing for the lack of seat we have told to branch
manager these problems to be minimized

• Through customer we have told to them to fill criteria properly

• we have told to branch manager to find solution how customers fill all criteria

3.2 challenges encountered our during the attachment

we faced many problems, during we work this practical attachment the major ones are
mentioned as follow as:-.

• For the first time the manager has not volunteer to accept our request

• At the beginning of time they didn’t give our full freedom to do activities
independently

• Low knowledge about the work flow /process of the bank

• Low knowledge about the rules &directives of the bank

• Low skill about the customer handling of the branch

• Shortage of some extra or additional working materials like chair and computers for
trainers.

• Some employees are not interested for sharing their experience.

• 3.3 how the challenges were solved

The problem mentioned above are solved by:- I was try to adapt new environment and working
condition gradually by studding behavior of department member and sharing experience among
them.

12
 • To solve transportation problem I try to wake up early

• The organization should have to buy additional materials like chair and computers
that help for training

• The organization should give the opportunity for student to participate in a given
activities freely in order to improve their knowledge and producing self-confident
professionals

3.4 Recommendation and reference

we recommend that universities should create favorable practical program for
students

• Considering be these problems. we try to recommend our best solution

as follows:-
• Enough budget should be allocated for the organization

• The organization should assign internship students at right place

• The department and school have to create situation in which students conduct this attachment as
much as possible

Reference
• The annual report of the company by the JUN 30 AND JULY 30 of 2014

• The website of the organization; www.combank.et, http//www.CBE service

/PROD/Browser Service.

• The interview; information from the employers of the organization.

• The daily activities.

• From bank manager and vice manager

• From the employers who work at the bank

13
14