Suntrio Plus Series

User Manual
SAJ Solar Inverter
Suntrio Plus Series

www.saj-electric.com

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 Suntrio Plus Series

Preface

Thank you for choosing a SAJ solar inverter. We are pleased to

provide you with first-class products and exceptional service.
This manual includes information for installation, operation,
maintenance, trouble shooting and safety. Please follow the
instructions of this manual so that we can ensure delivery of our
professional guidance and wholehearted service.
Customer-orientation is forever our commitment. We hope this
document proves to be of great assistance in your journey for a
cleaner and greener world.
Please check for the latest version at www.saj-electric.com

Guangzhou Sanjing Electric Co., Ltd.

Building e-Energy Management Solution Provider

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 Suntrio Plus Series

Content

Preface ......................................................................................... - 1 -
Content ........................................................................................ - 2 -
Chapter 1 Safety Precautions ................................................... - 4 -
1.1 Scope of Application .................................................................... - 4 -
1.2 Safety Instructions ....................................................................... - 4 -
1.3 Target Group ................................................................................ - 5 -

Chapter 2 Preparation ............................................................... - 6 -

2.1 Safety Instructions ....................................................................... - 6 -
2.2 Explanations of Symbols ............................................................. - 8 -

Chapter 3 Product Information .................................................. - 9 -

3.1 Application Scope of Products ..................................................... - 9 -
3.2 Specification for Product Model ................................................. - 10 -
3.3 Overview of products ................................................................. - 10 -
3.4 Datasheet................................................................................... - 12 -

Chapter 4 Instructions for installation ...................................... - 16 -

4.1 Safety Instructions ..................................................................... - 16 -
4.2 Pre-installation Check ................................................................ - 16 -
4.3 The Determination of the Installation Method and Position ....... - 17 -
4.4 Mounting Procedure .................................................................. - 19 -

Chapter 5 Electrical Connection .............................................. - 24 -

5.1 Safety Instruction for Hot-line Job.............................................. - 24 -
5.2 Specifications for Electrical Interface ......................................... - 25 -
5.3 AC Side Connection ................................................................... - 27 -
5.4 DC Side Connection .................................................................. - 30 -
5.5 Communication Connection ....................................................... - 32 -

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Chapter 6 Debugging Instructions ........................................... - 34 -

6.1 Introduction of Human-Computer Interface ............................... - 34 -
6.2 First Run Setup .......................................................................... - 35 -
6.3 Monitoring Operation ................................................................. - 49 -

Chapter 7 Fault Code and Troubleshooting............................. - 50 -

Chapter 8 Recycling and Disposal .......................................... - 53 -
Chapter 9 Guarantee Service .................................................. - 54 -
Chapter 10 Contact SAJ .......................................................... - 55 -
SAJ Warranty Policy ................................................................ - 56 -
Warranty Card ............................................................................ - 61 -

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 Suntrio Plus Series

Chapter 1 Safety Precautions

1.1 Scope of Application

This User Manual describes instructions and detailed procedures for
installing, operating, maintaining, and troubleshooting of the following SAJ
grid-tied inverters:
Suntrio Plus 12K; Suntrio Plus 15K; Suntrio Plus 17K; Suntrio Plus
20K; Suntrio Plus 25K; Suntrio Plus 30K; Suntrio Plus 33K; Suntrio
Plus 40K; Suntrio Plus 50K; Suntrio Plus 60K

Please keep this manual all time available in case of emergency.

1.2 Safety Instructions

DANGER
· DANGER indicates a hazardous situation, which, if not avoided, will result in death
or serious injury.

WARNING
· WARNING indicates a hazardous situation, which, if not avoided, can result in
death or serious injury or moderate injury.

CAUTION
· CAUTION indicates a hazardous condition, which, if not avoided, can result in
minor or moderate injury.

NOTICE
· NOTICE indicates a situation that can result in potential damage, if not avoided.

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1.3 Target Group

Only qualified electricians who have read and fully understood all safety
regulations contained in this manual can install, maintain and repair the
inverter. Operators must be aware of the high-voltage device.

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Chapter 2 Preparation

2.1 Safety Instructions

DANGER
· Dangerous due to electrical shock and high voltage.
· Do not touch the operating component of the inverter, or it might result in burning
or death.
· To prevent risk of electric shock during installation and maintenance, please make
sure that all AC and DC terminals are plugged out.
· Do not touch the surface of the inverter while the housing is wet, or it might lead to
electrical shock.
· Do not stay close to the inverter while there are severe weather conditions
including storm, lighting, etc.
· Before opening the housing, the SAJ inverter must be disconnected from the grid
and PV generator; you must wait for at least five minutes to let the energy storage
capacitors fully be discharged after disconnecting from power source.

WARNING
·The installation, service, recycling and disposal of the inverters must be performed
by qualified personnel only in compliance with national and local standards and
regulations.
·Any unauthorized actions including modification of product functionality of any form
may cause lethal hazard to the operator, third parties, the units or their property.
SAJ is not responsible for the loss and these warranty claims.
·The SAJ inverter must only be operated with PV generator. Do not connect any
other source of energy to the SAJ inverter.
·Be sure that the PV generator and inverter are well grounded in order to protect
safety of people’s life and property.

CAUTION
·The PV inverter will become hot during operation. Please do not touch the heat
sink or peripheral surface during or shortly after operation.

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·Risk of damage due to improper modifications.

NOTICE
·Public utility only
·The PV inverter is designed to feed AC power directly to the public utility power
grid; do not connect AC output of the inverter to any private AC equipment.

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2.2 Explanations of Symbols

Symbol Description
Dangerous electrical voltage
This device is directly connected to public grid, thus all work to the
inverter shall only be carried out by qualified personnel.
DANGER to life due to high electrical voltage!
There might be residual currents in inverter because of large capacitors.
Wait for 5 MINUTES before you remove the front lid.

NOTICE, danger!
This is directly connected with electricity generators and public grid.

Danger of hot surface

The components inside the inverter will release a lot of heat during
operation. Do not touch metal plate housing during operating.

An error has occurred

Please refer to Chapter 9 “Troubleshooting” to remedy the error.

This device SHALL NOT be disposed of as residential waste

Please go to Chapter 8 “Recycling and Disposal” for proper treatments.

Without Transformer
This inverter does not use transformer for the isolation function.

CE Mark
Equipment with the CE mark fulfills the basic requirements of the
Guideline Governing Low-Voltage and Electro-magnetic Compatibility.

CQC Mark
The inverter complies with the safety instructions from China's Quality Center.

No unauthorized operations or modifications

Any unauthorized operations or modifications are strictly forbidden, if
any defect or damage (device/person) occurs, SAJ shall not take any
responsibility for it.

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Chapter 3 Product Information

3.1 Application Scope of Products

Suntrio Plus series products are grid-tied three phase inverters without
transformers, and the inverters are important components of grid-tied solar
power systems.
The Suntrio Plus inverters change the DC generated by solar panels into AC
which is in accordance with the requirements of public grid, and send the AC
into the grid, Table 3.1 shows the structural diagram of the typical application
system of Suntrio Plus inverters.

Figure 3.1 Overview of photovoltaic system

Name Description Remarks

Monocrystalline or polycrystalline silicon, and thin-film PV
A Solar panels
modules with II protection and need no ground connection
Suntrio Plus
B Inverters
12K/15K/17K/20K/25K/30K/33K/40K/50K/60K
Metering Standard metering tool for measuring the output electric
C
equipment power of inverters
D Power grid TT，TN-C，TN-S，TN-C-S

Table 3.1 Systematic configuration diagram

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3.2 Specification for Product Model

Suntrio Plus XK
① ②
① Suntrio Plus represents for product name.
② XK represents rated power XkW of inverter, for example, 12K means
12kW.

3.3 Overview of products

Figure 3.2 Overview of Suntrio Plus 12K/15K/17K/20K

Figure 3.3 Overview of Suntrio Plus 25K/30K/33K

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Figure 3.4 Overview of Suntrio Plus 40K/50K/60K

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3.4 Datasheet
Suntrio Plus 12K/15K/17K/20K/25K
Suntrio Suntrio Suntrio Suntrio Suntrio
Type
Plus 12K Plus 15K Plus 17K Plus 20K Plus 25K
Input (DC)
Max. PV ArrayPower [Wp]@STC
1
18000 22500 25500 26000 37500

Max. DC Voltage [V] 1000

MPPT Voltage Range [V] 180-900
Nominal DC Voltage [V] 600
Start Voltage[V] 200
Min. DC Voltage[V] 180
Max. DC Input Current PV1 / PV2 22/11 22/22 22/22 22/22 22/22/22
[A]
Number of MPPT 2 3
Number of DC Connection Sets per 2/1 2/2 2/2 2/2 2/2/2
MPPT
DC Switch Integrated
Output (AC)
Rated AC Power [W] 250002/2500
12000 15000 17000 20000
(@230V,50Hz) 0

25000/2750
Max. AC Power [VA] 13200 16500 18700 22000
0

Rated AC Current[A] 17.4 21.7 25.8 29.0 37.9

Max. AC Current [A] 20.0 25.0 28.3 33.0 42.0
Nominal AC voltage/ range 3/N/PE, 220/380V,230/400V,240/415V;180V-280V/312V-485V
Grid frequency/ range 50Hz,60Hz /44Hz-55Hz,54Hz-65Hz
Power factor,adjustable 0.8 leading~0.8lagging
Total Harmonic Distortion (THDi) < 3% (at nominal power)
Feed-in Grid 3L+N+PE
Efficiency
Max. Efficiency 98.3% 98.4% 98.5% 98.5% 98.6%
Euro Efficiency (at 600Vdc) 98.0% 98.1% 98.2% 98.2% 98.4%
MPPT Accuracy >99.5%
Protection
Internal Over-voltage Protection Integrated
DC Insulation Monitoring Integrated
DCI Monitoring Integrated
GFCI Monitoring Integrated

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Grid Monitoring Integrated

AC Short Circuit Current Protection Integrated
Thermal Protection Integrated
Ⅱ
AC Surge Protection Ⅲ(Integrated)，Ⅱ(Optional)
(Integrated)
Low Voltage Ride Through Integrated
String Current Monitoring Integrated
Anti-PID Module Optional
DC Fuse Optional
Ⅱ
DC Surge Protection Ⅱ（Optional）
(Integrated)
Anti-island protection monitoring AFD
Interface
DC Connection MC4/H4
AC Connection Terminal Block
LCD Display 3.5 inch Graphic LCD Display
Display Language English
Communication Port 2*RS485+1*RS232
Communication Mode Wi-Fi/GPRS/Ethernet (Optional)
General Data
Topology Transformerless
Consumption at Night [W] <0.6
Consumption at Standby [W] <10
Operating Temperature Range -25°C to +60°C(45°C to 60°C with derating)
Cooling Method Intelligent Fan
Ambient Humidity 0 to 100% Non-condensing
Altitude 3000m (>2000m power derating)
Noise [dBA] <35
Ingress Protection IP65 (Indoor & Outdoor Installation)
Mounting Rear Panel
Dimensions (H*W*D) [mm] 640*450*232 700*530*260

Net Weight [kg] 29 33 48

Standard Warranty [Year] 5 (standard)/10/15/20/25 (Optional)
IEC/EN62109-1/2, EN61000-6-2/3, IEC61683, IEC60068-2,
IEC62116, IEC61727, VDE0126-1-1/A1, VDE-AR-N 4105, CQC
Certificates
NB/T 32004, G99,NBR 16149,
NBR16150,C10/11,EN50438,G59/3

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Suntrio Plus 30K/33K/40K/50K/60K

Suntrio Suntrio Suntrio Suntrio Suntrio
Type
Plus 30K Plus 33K Plus 40K Plus 50K Plus 60K
Input (DC)
Max. PV ArrayPower [Wp]@STC
1
40000 40000 60000 65000 78000

Max. DC Voltage [V] 1000

MPPT Voltage Range [V] 180-900 280-900
Nominal DC Voltage [V] 600
Start Voltage[V] 200 300
Min. DC Voltage[V] 180 250
Max. DC Input Current PV1 / PV2 22/22/22 44/33/33 44/44/44
[A]
Number of MPPT 3
Number of DC Connection Sets per 2/2/2 4/3/3 4/4/4
MPPT
DC Switch Integrated
Output (AC)
Rated AC Power [W] 30000 30000 40000 50000 60000
(@230V,50Hz)
Max. AC Power [VA] 30000 33000 44000 55000 60000
Rated AC Current[A] 43.5 45.5 58.0 72.5 87.0
Max. AC Current [A] 50.0 50.0 65.0 80.0 90.0
Nominal AC voltage/ range 3/N/PE, 220/380V,230/400V,240/415V;180V-280V/312V-485V
Grid frequency/ range 50Hz,60Hz /44Hz-55Hz,54Hz-65Hz
Power factor,adjustable 0.8 leading~0.8lagging
Total Harmonic Distortion (THDi) < 3% (at nominal power)
Feed-in Grid 3L+N+PE
Efficiency
Max. Efficiency 98.8% 98.8% 98.8% 98.8% 98.9%
Euro Efficiency (at 600Vdc) 98.5% 98.5% 98.5% 98.5% 98.6%
MPPT Accuracy >99.5%
Protection
Internal Over-voltage Protection Integrated
DC Insulation Monitoring Integrated
DCI Monitoring Integrated
GFCI Monitoring Integrated
Grid Monitoring Integrated
AC Short Circuit Current Protection Integrated
Thermal Protection Integrated
AC Surge Protection Ⅱ(Integrated)

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Low Voltage Ride Through Integrated

String Current Monitoring Integrated
Anti-PID Module Optional
DC Fuse Optional
DC Surge Protection Ⅱ(Integrated)
Anti-island protection monitoring AFD
Interface
DC Connection MC4/H4
AC Connection Terminal Block
LCD Display 3.5 inch Graphic LCD Display
Display Language English
Communication Port 2*RS485+1*RS232
Communication Mode Wi-Fi/GPRS/Ethernet (Optional)
General Data
Topology Transformerless
Consumption at Night [W] <0.6
Consumption at Standby [W] <10
Operating Temperature Range -25°C to +60°C(45°C to 60°C with derating)
Cooling Method Intelligent Fan
Ambient Humidity 0 to 100% Non-condensing
Altitude 3000m (>2000m power derating)
Noise [dBA] <35
Ingress Protection IP65 (Indoor & Outdoor Installation)
Mounting Rear Panel
Dimensions (H*W*D) [mm] 700*530*260 800*550*282
Net Weight [kg] 48 68
Standard Warranty [Year] 5 (standard)/10/15/20/25 (Optional)
IEC/EN62109-1/2, EN61000-6-2/3, IEC61683, IEC60068-2,
IEC62116, IEC61727, VDE0126-1-1/A1, VDE-AR-N 4105, CQC
Certificates
NB/T 32004, G99,NBR 16149, NBR 16150,C10/11,EN50438,
RD1669,UNE206006,UNE206007,G59/3
Note:

1.1000W/m2 25℃

2.Applicable to Belgian grid standard.

3.The above parameters might be slightly modified according to different grid

codes.

4.If you need more information about our product certifications, please contact our
sales.

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Chapter 4 Instructions for installation

4.1 Safety Instructions

DANGER
· Dangerous to life due to potential fire or electricity shock.
· Do not install the inverter near any inflammable or explosive items.
· This inverter will be directly connected with HIGH VOLTAGE power generation
device; the installation must be performed by qualified personnel only in compliance
with national and local standards and regulations.

NOTICE
· This equipment is suitable for the pollution degree II.
· Inappropriate or unharmonized installation environment may jeopardize the life
span of the inverter.
· Installation directly exposed under intensive sunlight is not recommended.
· The installation site must have good ventilation condition.

4.2 Pre-installation Check

4.2.1 Check the Package
Although SAJ’s inverters have surpassed stringent testing and are checked
before leaving factory, it is still possible that the inverters may suffer
damages during transportation. Please check the package for any obvious
signs of damage, and if such evidence is present, do not open the package
and contact your dealer as soon as possible.

4.2.2 Check the Assembly Parts

Please refer to the Packing List inside the package container.

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4.3 The Determination of the Installation Method and

Position
4.3.1 Mounting Method
Please mount the inverter correctly as shown in Figure4.1 below.

Figure 4.1 Mounting Method

① The equipment employs natural convection cooling, and it can be
installed indoor or outdoor.
② Please install the equipment under the guidance of Figure4.1. Vertical
installation on floor level is recommended. Mount vertically or tilted
backwards by max. 15°. Never install the inverter tilted forward, sideways,
horizontally or upside down.
③ Considering convenience for maintenance, please install the equipment
at a position in parallel with line of sight.
④ When mounting the inverter, please consider the solidity of wall for
inverter, including accessories. Please ensure the Rear Panel mount tightly.
Before installation, make sure that the wall has enough strength to hold the
screws and bear the weight of the equipment.Please make sure the
equipment is installed properly.

4.3.2 Installation Position

Do not expose the inverter to direct solar irradiation as this could cause
power derating due to overheating. The ambient temperature should be
between -25°C ～ +60°C(-13° F ～ 140° F)to ensure optimum operation.
Choose locations with sufficient air exchange. Ensure additional ventilation,

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if necessary.
To make sure the installation spot is suitably ventilated, if multiple SAJ
on-grid solar inverters are installed together, the following safety clearance
in Figure 4.2 shall be followed for proper ventilation conditions.

30CM

30CM 50CM 50CM

30CM

50CM 50CM 50CM 50CM

80CM 80CM 80CM 80CM

50CM 50CM 50CM

30CM 80CM 80CM 30CM

50CM 50CM 50CM

Figure 4.2 Minimum clearance

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4.4 Mounting Procedure

4.4.1 Mark the Positions of the Drill Holes of the Rear Panel
The mounting positions should be marked as shown in Figure 4.3, Figure 4.4
and Figure 4.5.
457

120

348
508.5

400

Figure 4.3 Dimensions of rear panel Suntrio Plus 12K/15K/17K/20K

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538
279.6
200.4
120

388
498

400
35

Figure 4.4 Dimensions of rear panel Suntrio Plus 25K/30K/33K

558

388
120 ∅8
324
261

Figure 4.5 Dimensions of rear panel Suntrio Plus 40K/50K/60K

4.4.2 Drill Holes and Place the Expansion Tubes

Follow the given guides, drill 3 holes in the wall (in conformity with position
marked in Figure 4.6, Figure 4.7 and Figure 4.8), and then place expansion
tubes in the holes using a rubber mallet.

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 Suntrio Plus Series

Figure 4.6 Drill holes (Suntrio Plus 12K/15K/17K/20K)

Figure 4.7 Drill holes (Suntrio Plus 25K/30K/33K)

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Figure 4.8 Drill holes (Suntrio Plus 40K/50K/60K)

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4.4.3 Mount the Screws and the Rear Panel

The panels should be mounted in the mounting position by screws as shown
in Figure 4.9.

Figure 4.9 Mount the rear panel

4.4.4 Mount the Inverter

Carefully mount the inverter to the rear panel. Make sure that the rear part of
the equipment is closely mounted to the rear panel.

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 Suntrio Plus Series

Figure 4.10 Mount the inverter

Chapter 5 Electrical Connection

5.1 Safety Instruction for Hot-line Job

Electrical connection must only be operated by professional technicians.
Please keep in mind that the inverter is a bi-power supply equipment. Before
connection, necessary protective equipment must be employed by
technicians, including insulating gloves, insulating shoes and safety helmet.

DANGER
· Dangerous to life due to potential fire or electricity shock.
· When power-on, the equipment should be in conformity with national rules and
regulations.
· The direct connection between the converter and high voltage power systems
must be operated by qualified technicians in accordance with local and national
power grid standards and regulations.

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WARNING
·When the photovoltaic array is exposed to light, it supplies a d.c voltage to the
inverter.

NOTICE

·Electrical connection should be in conformity with proper stipulations, such as

stipulations for cross-sectional area of conductors, fuse and ground protection.
·The overvoltage category on DC input port is II,and that on AC output port is III.

5.2 Specifications for Electrical Interface

Figure 5.1 Suntrio Plus-12/ 15/ 17/ 20K electrical interface

Code Name
A DC Input
B RS232/Wi-Fi Port
C Decompression valves
D AC output
E RS485 port
F Ground Connecting port

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G DC Switch
Table 5.1 Specifications for Suntrio Plus-12/ 15/ 17/ 20K interface

Figure 5.2 Suntrio Plus-25/ 33K electrical interface

Code Name
A DC Input
B RS232/Wi-Fi Port
C Decompression valves
D AC output
E RJ45 Port
F Ground Connecting port
G DC Switch
Table 5.2 Specifications for Suntrio Plus-25/ 33K interface

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Figure 5.3 Suntrio Plus-40/ 50/ 60K electrical interface

Code Name
A DC Input
B RS232/Wi-Fi Port
C Decompression valves
D AC output
E RJ45 Port
F Ground Connecting port
G DC Switch
Table 5.3 Specifications for Suntrio Plus-40/ 50/ 60K interface

5.3 AC Side Connection

Recommended copper cable
Type Cross sectional area
External diameter（mm）
（mm²）
Suntrio Plus 12K 4×6+1×4 15.6
Suntrio Plus 15K/17K/20K 4×10+1×6 18.1
Suntrio Plus 25K/30K/33K 4×16+1×10 20.8
Suntrio Plus 40K/50K/60K 4×35+1×16 27.1

Table 5.4 Recommended specifications of AC cables

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5.3.1 Open the lid of installation area.

Figure 5.4 Open cover

There are some optional functions available, such as AC surge protection

(Class 2), DC surge protection, Anti-PID, and DC fuses. These were
integrated in the inverters before leaving the factory.
5.3.2 Feed AC cable through the AC cable hole, and connect the cable
to terminals as the marks L1,L2,L3,N,PE shows.

Figure 5.5 Connect the cables

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5.3.3 Secure all parts of the AC waterproof connector tightly.

Figure 5.6 Screw the connector

5.3.4 Cover the lid and tighten the screws

Figure 5.7 Cover the lid

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5.4 DC Side Connection

Cross-sectional Area of Cables（mm²） Outside Diameter of the
Scope Recommended Value Cables（mm）
4.0-6.0 4.0 4.2~5.3
Table 5.5 Recommended specifications of DC cables

DC connector is made up of the positive connector and the negative connector

1. Insulated Enclosure 2. Lock Screw 3. Positive Connector

Figure 5.8 Positive connector

1. Insulated Enclosure 2. Lock Screw 3. Negative Connector

Figure 5.9 Negative connector

NOTICE
·Please place the connector separately after unpacking in order to avoid confusion for
connection of cables.
·Please connect the positive connector to the positive side of the solar panels, and
connect the negative connector to the negative side of the solar side. Be sure to connect
them in right position.
Connecting Procedures:
1. Tighten the lock screws on positive and negative connector.
2. Use specified strip tool to strip off the insulated enclosure of the positive
and negative cables with appropriate length.

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 Suntrio Plus Series

1.Positive Cable 2. Negative Cable

Figure 5.10 Connecting cables

3. Feed the positive and negative cables into corresponding lock screws.
4. Insert the positive and negative connectors into positive cable and
negative cable whose insulated enclosure has been stripped off, and crimp
them tightly with a wire crimper. Make sure that the withdrawal force of the
pressed cable is bigger than 400N.
5. Plug in the pressed positive and negative cables into relevant insulated
enclosure, a “click” sound should be heard when the contact cable assembly
is seated correctly.
6. Fasten the lock screws on positive and negative connectors into
respective insulated enclosure and make them tight.
7. Connect the positive and negative connectors into positive and negative
DC input terminals of the inverter, a “click” sound should be heard when the
contact cable assembly is seated correctly.

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 Suntrio Plus Series

1. Connection Port

Figure 5.11 Connect the inverter

NOTICE
·Before inserting the connector into the DC input terminal of the inverter, please
make sure that the DC switch of the inverter is OFF.

5.5 Communication Connection

Suntrio Plus 12K/20K/25K/30K/33K/40K/50K/60K are equipped with a RJ45
interface for communication module connection.
Each connection port should be attached to the connector as shown in
Figure 5.14 and Table 5.8. Make sure the connection is tight and secure.

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 Suntrio Plus Series

Figure 5.14 Ports connector

Pin Name Function

1 N.C /

2 GND_W Ground

3 N.C /

4 N.C /

5 N.C /

6 N.C /

7 RS485-A
Transmit RS485 signal
8 RS485-B

Table 5.8 Pins specification of RJ45

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Chapter 6 Debugging Instructions

6.1 Introduction of Human-Computer Interface

Figure 6.1 Human-Computer Interface

Object Description
Communication Yellow light blinking Sending data
A
status Blue light blinking Receiving data
The inverter has
Solid red
detected fault
The inverter is on-grid
Solid green
B Inverter status and running

The inverter is in
Off initializing state or count
downing for grid-tie
The power system of
C Power status Solid yellow inverter is operating
normally
D◀ Moves the cursor to the left

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 Suntrio Plus Series

E▶ Moves the cursor to the right

F(ENT) Enter into the menu, or confirm selection
G▲ Moves the cursor up or increases the setting value
H▼ Moves the cursor down or reduces the setting value

6.2 First Run Setup

6.2.1 Set the Country
When the solar inverter begins to run for the first time, please configure the
time of usage, and the inverter LCD will display as below:
Graph Setting Run-Info About

Power
Please Set Time & Date 0 W

E-Today
Date： 09/23/2015
0.00 kWh

Time： 13:23:56
E-Total
0.00 kWh

T-Today
0.0 h
Ok Return
T-Total
0.0 h

Init Set system Time 15-06-09 15：47

Figure 6.2 Set the Time

Users can press Up, Down, Left, Right and ENT buttons to set local time and
confirm the selection. Then the inverter will display the interface for country
selection as shown in Figure 6.3:
Graph Setting Run-Info About

Country 1 Power
Australia Please set 0 W
Australia grid country
Belgium E-Today
Barzil
Demmark
0.00 kWh
Finland
France E-Total
Luxembourg 0.00 kWh
Netherland
T-Today
0.0 h

T-Total
0.0 h

Init Grid Compliance 15-06-09 15：47

Figure 6.3 Set The Country

Please press the "ENT" button, LCD will show the countries for option.
Users can press " " or" " to select the correct country and press "ENT"

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button to confirm the selection.

Note: The configuration of the country of usage must be set before inverter
starts to run for its first time; otherwise, the inverter will not operate correctly.
If users cannot locate the corresponding country, please abort the setting
and contact the after sales for confirmation.
6.2.2 State
If the country has been set the LCD shows the machine type when the
inverter is started up, then it automatically displays the inverter operation
status: Initialization, Normal, Wait, Fault or Update.
Data name Explanation
Initialization Initialization of the system
Normal The inverter in normal (function) operation
Wait The inverter in stand-by state
Fault A fault occurs during operation
Update The state of updating firmware
Turn on the AC switch, the LCD begins to count seconds backwards, after
this, the inverter begins to connect the grid.

- 36 -
 Suntrio Plus Series

6.2.3 LCD Menu

Main Menu

Graph Setting Run-Info About

E-Today Communicate Set AC-Parameters

E-Month Language & Time DC-Parameters

E-Year Grid Compliance Error-Records

Exit Clear Errors Module Inform

Clear Energy Exit

Factory Reset

Change Password

PV Mode Setting

Exit

Figure 6.4 LCD Menu

6.2.4 Settings of General Parameters of the Inverter
LCD Display Operation Steps
1. Settings of figures
In the main LCD interface,
Graph Setting Run-Info About
E-Today
press “ENT” button to enter
Power
kWE-Month
E-Year
33.3
1230W into the selection of “Graph”,
29.6
E-Total E-Today press or to select. The
Graph Set

25.9
Exit 11.33 kWh
22.2
18.5 E-Total
LCD displays daily, monthly,
14.8 14.35 kWh
yearly and gross generating
11.1
T-Today
7.4 1.7 h capacity.
3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

2. Settings of System Parameter

- 37 -
 Suntrio Plus Series

Graph Setting Run-Info About

1. In the main LCD interface,
Communicate Set
Language & Time Power press “ENT” button, then
kW 1230W
33.3
29.6
Grid Compliance
Clear Errors
press ▶to enter into
E-Today
Clear Energy
25.9
22.2 LCD Setting
11.33 kWh “Setting”.
Factory Reset E-Total
18.5
Change Password 14.35 kWh
14.8 PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
Communicate Set

3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

2. Press ENT to enter into”

Graph Setting Run-Info About
Communication Settings”.
Power

RS232 address： 1
0 W Press ▼and▲to set the
RS232 Baud Rate： 115200 bit/s
E-Today communication address of
0.00 kWh

RS 485 address： 1 E-Total

Wi-Fi and RS485. The Fault
RS 485 address：9600 bit/s
0.00 kWh
address is 1.
T-Today
0.0 h
Ok Return
T-Total
0.0 h

Normal Communicate Set 15-06-09 15：47

Graph Setting Run-Info About

1. In the main LCD interface,
Communicate Set
Power press “ENT” button, then
kW
Language & Time
1230W
33.3
29.6
Grid Compliance
Clear Errors
press ▶to enter into
E-Today
Clear Energy
25.9
22.2
LCD Setting
11.33 kWh “Setting”.
Factory Reset E-Total
18.5
Change Password 14.35 kWh
14.8 PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
Language & Time

3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About

2. Press▼and then press
Power
ENT to enter into “Language
Language： English 0 W
& Time”. Press▲and ▼to set
E-Today
Date： 09/23/2015
0.00 kWh the language, date and time.
Time： 13:23:56
E-Total
0.00 kWh

T-Today
0.0 h
Ok Return
T-Total
0.0 h

Normal Language & Time 15-06-09 15：47

- 38 -
 Suntrio Plus Series

Graph Setting Run-Info About

1. In the main LCD interface,
Communicate Set Power press “ENT” button, then
kW Language &Time 1230W
33.3
29.6
Grid Compliance press to enter into “Setting”.
Clear Errors E-Today
25.9 Clear Energy 11.33 kWh
22.2 LCD Setting
18.5 Factory Reset E-Total
Change Password 14.35 kWh
14.8
PV Mode Setting
11.1
Exit T-Today
7.4 1.7 h
Grid Compliance

3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About 2. Press▼and then press

Verify
Power ENT to enter password and
1230W
enter into country setting.
Please enter E-Today
11.33 kWh Attention: Please contact SAJ
0 0 0 0 0 0
E-Total if you need password.
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal E-today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About

3. Press▲and▼to select
Country 1 Currently Power
country,
Grid Compliance

Germany 0 W
Australia
Australia Then click OK to save the
Belgium E-Today
Barzil
Demmark
0.00 kWh changes.
Finland
France E-Total
Luxembourg 0.00 kWh
Netherland
T-Today
0.0 h
Return
T-Total
0.0 h

Normal Grid Compliance 15-06-09 15：47

1. In the main LCD interface,

Graph Setting Run-Info About
press “ENT” button, then
Communicate Set
Power
kW Language & Time
1230W press
33.3 Grid Compliance
29.6 Clear Error ▶ to enter into “Setting”.
Clear Errors

E-Today
25.9 Clear Energy 11.33 kWh
22.2 LCD Setting
18.5
Factory Reset E-Total
Change Password 14.35 kWh
14.8
PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

- 39 -
 Suntrio Plus Series

2. Press▼and then press

Graph Setting Run-Info About

Power
ENT to enter into “Clear Fault
1230W
Records”, click OK or return
Attention : If you click the button “Ok”, all E-Today
the Error records saved in the inverter will be 11.33 kWh back.
deleted permanently!
E-Total
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Clear Errors 15-07-09 15：47

Graph Setting Run-Info About

1. In the main LCD interface,
Communicate Set
Power press “ENT” button, then
kW Language & Time
1230W
33.3
29.6
Grid Compliance press ▶ to enter into
Clear Error E-Today
Clear Energy
25.9
22.2 LCD Setting
11.33 kWh “Setting”.
18.5
Factory Reset E-Total
Change Password 14.35 kWh
14.8
PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About

2. Press▼and then press
Power ENT to enter into “Clear
1230W
Energy”, click OK or return
Clear Energy

Attention : If you click the button “Ok”, all E-Today

the generated energy data such E-Today,E-
Total,E-Month saved in the inverter will be
11.33 kWh back.
deleted permanently!
E-Total
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Clear Energy 15-07-09 15：47

Graph Setting Run-Info About 1. In the main LCD interface,

Communicate Set
Language & Time
Power press “ENT” button, then
kW 1230W
33.3 Grid Compliance
press ▶ to enter into
LCD Setting

29.6 Clear Error E-Today

25.9 Clear Energy
22.2 LCD Setting
11.33 kWh “Setting”.
18.5
Factory Reset E-Total
Change Password 14.35 kWh
14.8
PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

- 40 -
 Suntrio Plus Series

2. Press▼and then press

Graph Setting Run-Info About

Power
ENT to enter into “Display
1230W
Settings”, and then press
LCD Backlight Time-out :
E-Today
11.33 kWh ▲and▼to change the sleep
30 Seconds E-Total time of LCD, click OK or return
14.35 kWh
back.
T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal LCD Setting 15-07-09 15：47

About
1. In the main LCD interface,
Graph Setting Run-Info
Communicate Set
Power
press “ENT” button, then
kW Language & Time
33.3 Grid Compliance
1230W
press ▶ to enter into “Setting”.
Factory Reset

29.6 Clear Error E-Today

25.9 Clear Energy 11.33 kWh
22.2 LCD Setting
18.5
Factory Reset E-Total
Change Password 14.35 kWh
14.8
PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About 2. Press▼and then press

Verify
Power ENT to enter password, and
1230W
then enter into Factory
Please enter E-Today
11.33 kWh Settings.
0 0 0 0 0 0
E-Total Attention: Please contact SAJ
14.35 kWh

T-Today
if you need password.
1.7 h
Ok Cancel
T-Total
Factory Reset

4.6 h

Normal E-today 11.33 kWh 15-07-09 15：47

3. Click OK to save the

Graph Setting Run-Info About

Power
changes.
1230W
Attention ：If you click the button “Ok”,
all generated energy data and error records saved in E-Today
inverter will be deleted permanently! The password 11.33 kWh
and grid compliance etc. will be reset to factory
setting.
E-Total
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Factory Reset 15-07-09 15：47

- 41 -
 Suntrio Plus Series

Graph Setting Run-Info About

1. In the main LCD interface,
Communicate Set
Power press “ENT” button, then
kW Language & Time
1230W
33.3
29.6
Grid Compliance
Clear Error
press ▶ to enter into “Setting”.
E-Today
25.9 Clear Energy 11.33 kWh
22.2 LCD Setting
18.5
Factory Reset E-Total
Change Password 14.35 kWh
14.8
PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
Change Password

3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About

2. Press▼and then press
Power ENT to enter password, and
Verify
1230W
then enter into Reset
Please enter E-Today
11.33 kWh Password.
0 0 0 0 0 0
E-Total Attention: Please contact SAJ
14.35 kWh

T-Today
if you need password.
1.7 h
Ok Cancel
T-Total
4.6 h

Normal E-today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About 3. Enter the new password

Power and click OK to save the
Change Password

1230W

Please enter the new password : E-Today

change.
11.33 kWh

E-Total
0 0 0 0 0 0
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Chang Password 15-07-09 15：47

Graph Setting Run-Info About

1. In the main LCD interface,
Communicate Set
Power press “ENT” button, then
kW Language & Time
PV Mode Setting

1230W
33.3
29.6
Grid Compliance
Clear Error
press ▶ to enter into
E-Today
Clear Energy
25.9
22.2 LCD Setting
11.33 kWh “Setting”.
18.5
Factory Reset E-Total
Change Password 14.35 kWh
14.8
PV Mode Setting
11.1 Exit T-Today
7.4 1.7 h
3.7
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

- 42 -
 Suntrio Plus Series

2.Press▼and then press ENT

Graph Setting Run-Info About

Power
to enter into “PV Mode
1230W
Setting”. Press▲and ▼to
PV Mode Setting E-Today
11.33 kWh choose PV mode.then choose
1
E-Total
14.35 kWh
to confirm.
PV Independent

T-Today 1-- PV1,PV3,PV2

1.7 h
Ok Cancel
independent
T-Total
4.6 h 2--PV1//PV2; PV3
Normal Chang Password 15-07-09 15：47
independent
3--PV1//PV3; PV2
independent
4--PV2//PV3; PV1
independent
5-- PV1//PV2// PV3
Attention: This mode shall be
set before the inverter is
connected to the power grid,
and don’t set it when the
inverter is being connected to
the grid.

6.2.5 Inquiry of Parameters of Inverter

1. Inquiry of Operating Parameters
1. In the main LCD interface,
Graph Setting Run-Info About
AC-Parameter
Power
press “ENT” button, then press ▶
kW DC-Parameters
33.3 Error-Records
1230W
to enter into “Parameters”.
29.6 Module-Inform E-Today
25.9 Exit 11.33 kWh 2. Press ENT to enter into
“Run-Info”, then press ▼or▲to
22.2
18.5 E-Total
14.8 14.35 kWh
11.1
select the needed
T-Today
7.4 1.7 h parameters,press ENT to enter
3.7
0
3 5 7 9 11 13 15 17 19 21h
T-Total
4.6 h
and to check the parameters.
Normal E-Today 11.33 kWh 15-07-09 15：47

2. Inquiry of the Information of Inverter

- 43 -
 Suntrio Plus Series

1. In the main LCD interface,

Graph Setting Run-Info About
press “ENT” button, then press ▶
Power
kW
33.3
1230W to enter into “About”.
29.6
E-Today
25.9 11.33 kWh
22.2
18.5 E-Total 2. Press ENT to enter into
14.35 kWh
14.8
11.1
“About” to check the equipment
T-Today
7.4 1.7 h type, series number, machine
3.7
0
3 5 7 9 11 13 15 17 19 21h
T-Total
4.6 h
code, software version of display
Normal E-Today 11.33 kWh 15-07-09 15：47 panel, mainframe version of the
control panel and the settings of
country.

6.2.6 Self test of the Inverter

LCD Display Operation Steps
Self test

Graph Setting Run-Info About

Press “◄”and“ENT” at the
Ovp（59.S2）test Power
Ovp10（59.S1）test 1230W same time to enter Self
Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh
Test.
Ofp（81>.S1）test E-Total
14.35 kWh
Ofp2（81>.S2）test Note:1.This setting only
T-Today
Ufp（81<.S1）test 1.7 h
Self test

Ufp2（81<.S2）test
Return T-Total appears when the grid
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

compliance selects Italy.

2.This setting shall be

operated when the inverter

is under normal

grid-connected state.

- 44 -
 Suntrio Plus Series

1. Select “Ovp (59.S2) test”;

Graph Setting Run-Info About

Power
press “ENT” button to enter
<Ovp（59.S2）test>
1230W into setting.
E-Today
11.33 kWh
Start Test E-Total
14.35 kWh
View Results
T-Today
Return 1.7 h

T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

2.Select “Start Test”; press

Graph Setting Run-Info About
“ENT” button to start test.
Over-voltage protection test

Power
1230W
<Ovp（59.S2）test>
E-Today
11.33 kWh
Testting，please wait. . .
E-Total
14.35 kWh

T-Today
Return 1.7 h

T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Graph Setting Run-Info About 3.When Self-Test is

Power
<Ovp（59.S2）results> 1230W completed, results will pop up
Vt：264.5V E-Today
Vs：221.8V 11.33 kWh automatically. You can also
Vo：221.3V E-Total
It：200 ms 14.35 kWh select “View Results” and
To：188 ms
T-Today
18/11/09 15：23 Pass 1.7 h press “ENT” to see the results.
Next Return T-Total
4.6 h Note: Select “NEXT” and press
Normal E-Today 11.33 kWh 18-11-09 15：47
“ENT”, you can see the results

of other testing items.

- 45 -
 Suntrio Plus Series

Press “▼” button, select

Over-voltage protection test
Graph Setting Run-Info About

Ovp（59.S2）test Power
“Ovp10（59.S1）test” and
of average voltage

1230W
Ovp10（59.S1）test press “ENT” button to enter
Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
Ofp（81>.S1）test E-Total Note: Follow the operation
14.35 kWh
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Graph Setting Run-Info About

Press “▼” button, select
Under-voltage protection

Ovp（59.S2）test Power “Uvp（27.S1）test” and

Ovp10（59.S1）test 1230W
press “ENT” button to enter
Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
test

Ofp（81>.S1）test E-Total Note: Follow the operation

14.35 kWh
Ofp2（81>.S2）test
T-Today
steps in item 1 to start test
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Graph Setting Run-Info About

Press “▼” button, select
Secondary under-voltage

Ovp（59.S2）test Power “Uvp2（27.S2）test” and

Ovp10（59.S1）test 1230W
press “ENT” button to enter
protection test

Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
Ofp（81>.S1）test E-Total Note: Follow the operation
14.35 kWh
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Press “▼” button, select

Over-frequency protection

Graph Setting Run-Info About

Ovp（59.S2）test Power
“Ufp（81>.S1）test” and
1230W
Ovp10（59.S1）test press “ENT” button to enter
Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
test

Ofp（81>.S1）test E-Total Note: Follow the operation

14.35 kWh
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

- 46 -
 Suntrio Plus Series

Press “▼” button, select

Graph Setting Run-Info About
Secondary over-frequency

“Ufp2（81>.S2）test” and
Ovp（59.S2）test Power
Ovp10（59.S1）test 1230W press “ENT” button to enter
protection test

Uvp（27.S1）test E-Today
11.33 kWh
into setting.
Uvp2（27.S2）test
E-Total
Note: Follow the operation
Ofp（81>.S1）test
Ofp2（81>.S2）test
14.35 kWh
steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Press “▼” button, select

Graph Setting Run-Info About

Ovp（59.S2）test Power
“Ufp（81<.S1）test” and
Under-frequency

1230W
Ovp10（59.S1）test press “ENT” button to enter
protection test

Uvp（27.S1）test E-Today
11.33 kWh into setting.
Uvp2（27.S2）test
Ofp（81>.S1）test E-Total Note: Follow the operation
14.35 kWh
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Graph Setting Run-Info About

Press “▼” button, select
Ovp（59.S2）test Power “Ufp2（81<.S2）test” and
Ovp10（59.S1）test 1230W
under-frequency

press “ENT” button to enter

Uvp（27.S1）test E-Today
Secondary

11.33 kWh into setting.

t ti t t

Uvp2（27.S2）test
Ofp（81>.S1）test E-Total
14.35 kWh
Note: Follow the operation
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test
Ufp2（81<.S2）test
1.7 h
and view results.
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Press “▼” button, select

“ALL test” and press “ENT”

All test

Graph Setting Run-Info About

button to enter into setting.
Ovp（59.S2）test Power
Ovp10（59.S1）test 1230W Note:1. The detection
Uvp（27.S1）test E-Today
11.33 kWh operation is the same as
Uvp2（27.S2）test
Ofp（81>.S1）test E-Total the item 1.
14.35 kWh
Ofp2（81>.S2）test
T-Today 2.“All test” is starting from
Ufp（81<.S1）test 1.7 h
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh - 47 -15：47

18-11-09
 Suntrio Plus Series

the item 1 to item 8 of the

autotest.
3. When test is completed,
results will be viewed from
item 1.

Attention:
1. If any item is not tested, results will be as below:

Graph Setting Run-Info About

Power
1230W
<Ovp（59.S2）test>
E-Today
11.33 kWh
No Result！
E-Total
14.35 kWh

T-Today
1.7 h
Next Return
T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

2.If any item fails the test, results will be as below:

Graph Setting Run-Info About

Power
1230W
<Ovp（59.S2）test>
E-Today
11.33 kWh
Test failed！
E-Total
14.35 kWh

T-Today
1.7 h
Next Return
T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

- 48 -
 Suntrio Plus Series

6.3 Monitoring Operation

The equipment is equipped with a RS232 and a RS485 interface, and the
RS232 interface can be connected to Wi-Fi module, Ethernet module,
GPRS module which can be used in the monitoring of the operation status.
①By connecting the Internet through Wi-Fi module and uploading the
inverter data to the server, users can monitor the operational information of
the inverter by web version web portal or mobile APP (please download the
mobile APP from SAJ official website) remotely.
②By connecting the Internet through Ethernet module and uploading the
inverter data to the server, users can monitor the operational information of
the inverter by web version web portal or mobile APP (please download the
mobile APP from SAJ official website) remotely.
③By connecting the Internet through GPRS module and uploading inverter
data to the server, users can monitor the operational information of the
inverter by web version web portal or mobile APP (please download the
mobile APP from SAJ official website) remotely.
Users can apply a Modbus protocol through RS485 together with a SAJ
Logger to monitor the data of the inverter. For detailed operation please
refer to the SAJ Logger User Manual.

- 49 -
 Suntrio Plus Series

Chapter 7 Fault Code and Troubleshooting

LCD displays Fault codes as shown in the table below:

Error Code Explanation
01 Relay Error Master
02 Storer Error Master
03 High Temperature Master
04 Low Temperature Master
05 Lost Interior Communication Master
06 GFCI Devices Error Master
07 DCI Devices Error Master
08 Current Sensor Master
09/11/13 L1/L2/L3 Voltage High Master
10/12/14 L1/L2L3 Voltage Low Master
15/16/17 L1/L2/L3 Average Voltage of 10 minutes High Master
18/20/22 L1/L2/L3 Frequency High Master
19/21/23 L1/L2/L3 Frequency Low Master
24/25/26 L1/L2/L3 Grid Lost Error Master
27 GFCI Error Master
28/29/30 L1/L2/L3 DCI Error Master
31 Insulation Error Master
32 Bus Voltage Unbalance Master
33 Bus Voltage High Master
34 Bus Voltage Low Master
35/36/37 L1/L2/L3 Current High Master
38 Bus Voltage High Of Hardware Master
39/40 PV1/PV2,PV3 Current High of Hardware Master
41/42/43 L1/L2/L3 Current High of Hardware of Grid Master
45/46/47/48 Fan 1/2/3/4 Error Master
50 Lost interior communication Slave
51/52/53 L1/L2/L3 Data Consistency of Voltage Error Slave
54/55/56 L1/L2/L3 Data Consistency of Frequency Error Slave

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 Suntrio Plus Series

57 Data Consistency of GFCI Slave

58/59/60 L1/L2/L3 Data Consistency of DCI Slave
61/63/65 L1/L2/L3 Grid Voltage High Slave
62/64/66 L1/L2/L3 Grid Voltage Low Slave
67/69/71 L1/L2/L3 Frequency High Slave
68/70/72 L1/L2/L3 Frequency Low Slave
73/74/75 L1/L2/L3 No Grid Error Slave
76/77/80 PV1 /PV2/PV3 Voltage High Slave
78/79/82 PV1/PV2/PV3 Current High Slave
Lost Communication Between Display board & Control
81
board Master
83 Grounding detect Error Master
84 PV Input Error Master
Table7.1 Error Code

General troubleshooting methods for inverter are as follows:

Table 7.2 Troubleshooting
Error Troubleshooting
If this error occurs frequently, please contact your distributor or
Relay Error
phone SAJ.
If this error occurs frequently, please contact your distributor or
Storer Error
phone SAJ.
Check whether the radiator is blocked, whether the inverter is in
Temperature High
too high or too low temperature, if the above mentioned are in
Error
normal, please contact your distributor or phone SAJ.
If this error occurs frequently, please contact your distributor or
GFCI Device Error
phone SAJ.
If this error occurs frequently, please contact your distributor or
DCI Device Error
phone SAJ.
Current Sensor If this error occurs frequently, please contact your distributor or
Error phone SAJ.
·Check the connection between the inverter and the grid.
·Check the settings of the on-grid standards of the inverter.
·If the volt of the grid is higher than the volt regulated by local
AC Voltage Error
grid, please inquire the local grid workers whether they can
adjust the volt at the feed point or change the value of the
regulated volt.

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 Suntrio Plus Series

·If the voltage of the grid is in regulated range as allowed and

LCD still in this error, please contact your distributor or phone
SAJ.
Check the set of country and check the frequency of the local
Frequency Error grid, if the above mentioned is in normal, please contact your
distributor or phone SAJ.
Check the connection status between the AC side of the
No Grid Error inverter and the grid, if the above mentioned are in normal,
please contact your distributor or phone SAJ.
Check the insulation resistance of the positive side and
negative side of the solar panel; check whether the inverter is in
GFCI Error wet environment; check the grounding of the inverter. If the
above-mentioned are in normal, please contact your distributor
or phone SAJ.
If this error exists always, please contact your distributor or
DCI Error
phone SAJ.
Check the insulation resistance of the positive side and
negative side of the solar panel; check whether the inverter is in
wet environment; check whether the grounding of the inverter is
ISO Error
loose or not. If the above-mentioned are in normal, please
contact your distributor or phone SAJ.
Check the connection status between the inverter and the grid
and test whether the volt of the grid is stable or not, if the
Current High
above-mentioned are in normal, please contact your distributor
or phone SAJ.
Check the settings of the solar panel. SAJ’s system design
Bus Voltage High software can help you. If the above-mentioned are in normal,
please contact your distributor or phone SAJ.
If this error exists always, please contact your distributor or
PV Current High
phone SAJ.
Check the settings of the solar panel. SAJ’s system design
PV Voltage Fault software can help you. If the above-mentioned are in normal,
please contact your distributor or phone SAJ.
Check the connection of communication cables between
Lost
control board and display board. If the above mentioned are in
Communication
normal, please contact your distributor or phone SAJ.
Grounding detect Check Gird phase line connects to ground or not. If the
Error above-mentioned are in normal, please contact your distributor
or phone SAJ.

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 Suntrio Plus Series

PV Input Error Check PV mode setting is right or not. If the above-mentioned

are in normal, please contact your distributor or phone SAJ.

Chapter 8 Recycling and Disposal

This device should not be disposed as residential waste. An Inverter that

has reached the end of its life and is not required is to be returned to your
dealer or you must find an approved collection and recycling facility in your
area.

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 Suntrio Plus Series

Chapter 9 Guarantee Service

Please refer to the warranty card.

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 Suntrio Plus Series

Chapter 10 Contact SAJ

Guangzhou Sanjing Electric Co., Ltd.

SAJ Innovation Park, No.9, Lizhishan Road, Guangzhou Science City,
Guangdong, P.R.China.

Postcode: 510663

Web: http: //www.saj-electric.com

Technical Support & Service

Tel: +86 20 6660 8588

Fax: +86 20 6660 8589

E-mail: [email protected]

International Sales

Tel: +86 20 6660 8618/6660 8619/6660 8588/6660 0086

Fax:+86 020 6660 8589

E-mail: [email protected]

Domestic Sales

Tel: 020-66600058/66608588

Fax: 020-66608589

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 Suntrio Plus Series

SAJ Warranty Policy

Standard Warranty Period

Guangzhou Sanjing Electric, Co., Ltd (“SAJ”) grants a standard warranty
period of 66 months (5.5 years) for the Sununo-TL Series inverters &
Suntrio-TL Series inverters and Sununo Plus Series inverters & Suntrio Plus
Series inverters, starting from the date of shipment from SAJ factory or 60
months (5 years) starting from the date of purchased invoice marked
(whichever is longer).

Extension of Warranty
The purchaser of SAJ inverters (Sununo-TL Series inverters & Suntrio-TL
Series inverters and Sununo Plus Series inverters & Suntrio Plus Series
inverters) should extend the warranty period in 18 months from the date of
settlement or 30 months from the date of shipment from SAJ by providing the
serial number of the unit and purchased receipt (whichever is shorter). You
can purchase the warranty extension for 10 years, 15 years, 20 years or 25
years but do not apply the extension beyond the specified date, or else your
application will be unacceptable. Please refer to the Warranty Extension
Order Form for more details.
Once the purchase of the warranty extension goes into effect, SAJ will send
the warranty extension certificate to the customer for confirming the
extended warranty period.

Warranty Conditions
If your inverter gets fault and requires troubleshooting, please contact your
distributor or dealer directly. Alternatively, feedback briefly to SAJ service
hotline for logging and send your warranty card to our service department by

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 Suntrio Plus Series

fax/email to process the warranty claim.

During the Warranty Period, SAJ covers all costs for replacing any product or
parts of the product proved to be defective in design or manufacture. To
claim the warranty under the warranty policy of SAJ, you need to supply us
with the following information and documentation regarding the faulty
inverter:

1.Product Model No.(e.g. Suntrio Plus 20K) and serial number.

(e.g.22030G1825EN00001)

2. Copy of the invoice and warranty certificate of the inverter.

3. Copy of the installation report and installation date.

4.Error message on LCD screen (if available) or any information which would
be

helpful to determine the defect.

5.Detailed information about the entire system (modules, circuits, etc.).

6.Documentation of previous claims/exchanges (if applicable).

After receiving above information, SAJ will decide how to proceed the
service

1.Repaired by SAJ factory, or SAJ authorized service center overhaul.

2.Repaired on-site by SAJ Service Center.

3. Offer a replacement device of equivalent value according to model and
age.
In the case of an exchange, the remaining portion of the original warranty
period will be transferred to the replacement device. You will not receive a
new certificate, as your entitlement is documented at SAJ.
If the inverter needs to be replaced following assessment, SAJ will send a
replacement unit immediately. The defective inverter should be sent back to

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 Suntrio Plus Series

the closest SAJ Service Center by packing in its original package if possible.

Service after warranty expiration

If the inverters for maintenance are out of warranty, SAJ charges an on-site
service fee, parts, labor cost and logistic fee to end-user. Detailed standard
refers to the listed table.
Return Factory
Item On-site Maintenance
Maintenance

Without parts Labor + Logistic fee Labor + On-site

replacement (to & from SAJ) attendance fee

With parts Labor + Parts + logistic fee Labor + On-site

replacement (to & from SAJ) attendance fee + Parts

■ On-site attendance fee: Cost of travel and time for the technician in
attending on-site.
■ Parts: Cost of replacement parts (including any shipping/admin fee that
may apply).
■ Labor: Labor time fee charged for the technician, who is repairing,
maintaining, installing (hardware or software) and debugging the faulty
product.
■ Logistic fee: Cost of delivery, tariff and other derived expense when
defective products are sent from user to SAJ or/and repaired products are
sent from SAJ to user.

Exclusion of Liability

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 Suntrio Plus Series

Any defect caused by the following circumstances will not be covered by the
manufacturer’s warranty (the Dealers or Distributors are responsible and
authorized by SAJ for the following investigation):

◆ “Warranty Card” not being sent back to Distributor/Dealer or SAJ;

◆ Product modified, parts replaced or attempt to maintain;

◆ Changes, or attempted repairs and erasing of series number or seals by
non SAJ technician;

◆ Incorrect installation or commissioning;

◆ Failure to comply with the safety regulations (VDE standards, etc.);

◆ The inverter has been improperly stored and damaged while being stored
by the Dealer or the end user;
◆ Transport damage (including scratch caused by movement
inside packaging during shipping).A Claim should be made directly to
shipping company/insurance Company as soon as the container/packaging
is unloaded and such damage is identified;
◆ Failure to follow any / all of the user manual, the installation guide and the
maintenance regulations;

◆ Improper use or misuse of the inverter;

◆ Insufficient ventilation of the inverter;

◆ Influence of foreign objects and force majeure (lightning, grid overvoltage,
severe weather, fire, etc.)
◆ For further information on SAJ warranty regulation and reliability, please
visit our website: www.saj-electric.com.

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 Suntrio Plus Series

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 Suntrio Plus Series

Warranty Card

The installer should fill in the second form while installing the inverter. For
warranty claim, please complete the below forms and send this page to SAJ
attached with the Customer’s invoice.

For Customer to fill in

Name:

City: Country: Zip:

Tel: Fax: E-mail:

Information on Device
Device type: Serial No.(S/N):

Invoice No: Commissioning date::

Fault time:

Error message (Display reading):

Brief fault description & photo:

Signature: Date:

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 Suntrio Plus Series

For Installer to fill in

Modules Used:

Modules Per String: No. of String:

Installation Company: Contractor License Number:

Company:

City: Country: Zip:

Tel: Fax: E-mail:

Signature: Date:

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 Suntrio Plus Series

Guangzhou Sanjing Electric CO., LTD.

ADD: SAJ Innovation Park, No.9, Lizhishan Road, Science City,

Guangzhou High-tech Zone, Guangdong, P.R.China
Zip: 510663 Tel: +86 20 6660 8588 Fax: 020-6660 8589
Web: http: //www.saj-electric.com
*Due to the continuous improvement of products, technical parameters in this manual are
modified without prior notice.

ADD: SAJ Innovation Park, No.9, Lizhishan Road, Science City,

Guangzhou High-tech Zone, Guangdong, P.R.China
Zip: 510663 Tel: +86 20 6660 0082 Fax: 020-6660 8589
Web: http: //www.saj-electric.com

Edition No: V3.3

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Guangzhou Sanjing Electric CO., LTD.