Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Emergencies
Loss of supply? Call 105

Smell gas? Call 0800 111 999

Other enquiries
Call our customer service on 0330 094 5800

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Account number 4169535
Mr Gheorghe Ungureanu
13 Ladysmith Avenue Bill number 102759799
LONDON Bill date 08 Jun 2022
E6 3AP Payment due 24 Jun 2022
Bill period 03 May 22 - 06 Jun 22
VAT registration number GB 867 2447 91
Supply address
13 Ladysmith Avenue
LONDON
E6 3AP
Hello Mr Ungureanu

Your Electricity and Gas Bill

Previous balance £128.18 Your payment of £48.11 will be
collected by Direct Debit on or after
Payments received £128.18
24 June 2022.

Previous outstanding balance £0.00

If you believe you won’t be able to
make an upcoming payment and have
been affected by COVID-19, please
Total charges this bill £48.11
contact our dedicated team at
[email protected].
Electricity £29.49
This bill is based on
Gas £18.62
actual readings.

TOTAL NOW DUE £48.11

Could you pay less?

Your Personal Projection is £552 per year for electricity and £389 per year for gas. This is your estimated energy spend for your
current tariff assuming you use the same amount of energy as you did last year. It includes any discounts and charges like VAT.

Congratulations! You are already on our cheapest tariff. We will let you know if this changes.

Tariffs may be withdrawn at any time. Switching tariffs may involve moving to different terms and conditions. Visit our website for
details. Remember - it might be worth thinking about switching your tariff or supplier. For more information on your tariff and
switching, see overleaf.
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The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 4169535

Bill date 08 Jun 2022

Page 2 of 6

About your tariff

Information about your current tariff*. You can use it to compare to others we have available.
*if you have recently changed tariff your bill may be based on your previous tariff rates

Electricity Gas

Tariff name: Energy August 2023 Direct Debit ebill Tariff name: Energy August 2023 Direct Debit ebill
Payment method: Direct Debit Payment method: Direct Debit
Tariff end date: 31 August 2023 Tariff end date: 31 August 2023
Exit fees*: £50 per fuel Exit fees*: £50 per fuel
* if you cancel more than 49 days before the tariff end date

Annual usage 2,473 kWh Annual usage 9,254 kWh

(may include estimates) (may include estimates)
Your tariff rates
Unit rate per kWh: 16.814p Unit rate per kWh: 3.039p
Standing charge: 37.32p per day Standing charge: 29.55p per day

Prices inclusive of VAT

About your usage

Electricity (kWh) Gas (kWh)

116 280 282

100

This period last year This period This period last year This period
These charts compare your recent energy usage with the same period last year. Estimates may have been used to calculate your
energy use.

Any questions? Visit shellenergy.co.uk, email [email protected], or call our customer service
team on 0330 094 5800.

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 4169535

Bill date 08 Jun 2022

Page 3 of 6

Your payments
TOTAL £128.18
Date Payment Type Amount

25 May 2022 Direct Debit - Payment £128.18

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 4169535

Bill date 08 Jun 2022

Page 4 of 6

Electricity statement
Your total new electricity charges £29.49 Electricity
supply number
Standing Charge Electricity 34 days x 35.54p per day £12.08
01 801 902
S
Usage charge single rate - electricity £16.01 12 0002 1225 343
Total supply charges £28.09
Loss of supply?
Plus VAT at 5% £1.40 Call 105 or
0800 028 0247
Electricity readings for meter K90A 02729
Read types:
Opening Read Opening Closing Read Closing
kWh rate (£) price C = Customer
read date type read read date type read
E = Estimate
03/05/22 C 104350.000 06/06/22 C 104450.000 100.000 0.16013 £16.01
D = Deemed
Usage charge £16.01 R = Routine
S = Smart
I = Initial
Having trouble F = Final
understanding your bill?

Click here for help

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 4169535

Bill date 08 Jun 2022

Page 5 of 6

Gas statement
Gas supply number
Your total new gas charges £18.62 3241547104
Standing Charge Gas 34 days x 28.14p per day £9.57
Usage charge - gas £8.16 Smell gas?
Call 0800 111 999
Total supply charges £17.73
Plus VAT at 5% £0.89 Read types:
C = Customer
Gas Readings for Meter G4K80376390501 E = Estimate
D = Deemed
Gas Meter Type - Metric
Units are measured in cubic meters (m3). R = Routine
S = Smart
Opening Read Opening Closing Read Closing I = Initial
read date type read read date type read Units m3
F = Final
03/05/22 C 16400.0 06/06/22 C 16425.0 25.0 25.0

Total m3 25 m3 Gas Safe Register

Gas Safe Register
replaced the CORGI gas
How we calculate your gas charges register in Great Britain
m3 to kWh conversion and Isle of Man. Always
Date m3 Correction factor Calorific value kWh Rate (£) Price use a Gas Safe registered
06/06/22 25.0 x 1.02264 x 39.7 ÷ 3.6 = 281.936 x 0.02894 = £8.16 engineer to install, repair
and service your gas
Total usage charges = £8.16
appliances. Always ask to
A correction factor of 1.02264 is applied to account for fluctuations in temperature and pressure of gas in the UK.
see their ID card. Be gas
The Calorific value is the amount of energy released when gas is burnt. The quality of gas varies slightly every day so safe. For more information
the average Calorific value for the bill period is used when calculating the number of kilowatt-hours used. and to find and check an
engineer go to
Having trouble www.GasSafe
understanding your bill? Register.co.uk
or call
0800 408 5500.
Click here for help

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 4169535

Bill date 08 Jun 2022

Page 6 of 6

How we estimate Gas calculation

If you have a smart meter or if you submit a meter We use the following example formula to calculate your gas charges:
reading every month then we will send you a bill based
Your units 2
on your actual energy usage.
Volume Correction Factor x1
If you don't have a smart meter or if you are unable Metric Units 2
submit a meter reading every month then your bill will be Volume Correction *1 x 1.02264
estimated. Calorific Value *2 x 39.3
Convert to kWh / 3.6
For more information on how we estimate your bills
kWh used 22
please visit the Help and Advice section of our website
shellenergy.co.uk * 1 The change in pressure of gas from sea level to your home
* 2 The amount of energy released when gas is burned

Paying your bill

The easiest way to pay is by Direct Debit, we will let you know if your payment needs to go up or down to make sure you always remain on track
based on any changes in the amount of energy that you use. You can also make a payment online using your My Account login or by phone using a
credit or debit card, to do this call us on 0330 094 5800. We also accept payment via a bank transfer or cheque, make sure you use your Shell
Energy Account number as the reference so we can quickly apply the payment to your account. To pay via bank transfer you'll need our bank details:
Bank Barclays Sort Code 20-00-00 Account Number 53764680 Payee Shell Energy Retail Limited
Please send cheques to: Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR.
If you are struggling to pay there is support and information on our website or you can call us on 0330 094 5800 and we can discuss your options.

Need assistance? Additional Services and our Priority Services Register

If you have a query about your energy bill or need help understanding it If your circumstances mean that you need extra support from us (for
then talk to our customer service team. example, you may be of pensionable age, disabled, suffer from
ill-health, or have young children) we have a range of additional free
Customer service: 0330 094 5800 services which may help.
[email protected]
We offer a range of services to assist you if you are having difficulty You can also ask to be added to our Priority Services Register (PSR).
paying your bill. Our obligations are set out in our statement "I’m For further information, take a look at our website. You can register
struggling to pay my bill – what should I do?" and in our policy "Paying online, download the application form, or call us on 0330 094
your bill – help for domestic customers". Both are available on our website. 5800 to find out more.
Contact our Credit Control team on 0330 094 5800

Complaints
Contact Citizens Advice if you need help with an energy problem – for example with your bills or meters, or if you’re struggling to pay for the energy
you use. They’re the official source of free and independent energy advice and support.

Go to: citizensadvice.org.uk/energy or call their consumer service on 0808 223 1133. Calls are free.

Our complaints handling procedure is available to view and download on our website, shellenergy.co.uk, where you can also find details of how
to make a complaint. If you need to obtain a copy of our complaints handling procedure, free of charge, you can contact our Customer First Team on
0330 094 5800.

You can now also use Resolver, an independent complaints service. Visit resolver.co.uk/companies/shell-energy-complaints to raise your
complaint via their simple online process, and we’ll work with them towards a swift resolution for you.

If you remain unhappy with our resolution of your complaint, or if your complaint has not been resolved within 8 weeks of the date you told us about
it, you may refer the matter to the Ombudsman Services: Energy on 0330 440 1624 or at ombudsman-services.org/sectors/energy. They
are free and independent, and we are bound by their decision.

Our fuel mix Moving home?

To see how we generate your electricity supply, and its Don’t forget to let us know! We need the date of your move, your final
environmental impact, visit meter readings and your forwarding address. Call us on 0330 094 5800
shellenergy.co.uk/info/energy/fuel-mix.
Alternatively, use our web service at the below address:
shellenergy.co.uk/moving

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.