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SN Assist Overview

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93 views3 pages

SN Assist Overview

Uploaded by

gabini1264
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ServiceNow Assist Overview

Effective September 29, 2023


Table of Contents
1. Now Assist ................................................................................................................................................ 3
1.1 Assist .............................................................................................................................................. 3
1.2 Assist Actions and Defined Ratios .................................................................................................... 3

2
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective
companies with which they are associated.
1. Now Assist
1.1 Assist
“Assist” is a unit used to measure usage of Now Assist capabilities. Assists are counted based on
the number of Now Assist Actions performed the prior 365 days using defined ratios that
correlate to the number of Assists consumed. A list of Assist Actions and the number of Assists
consumed are set forth in section 1.2.

1.2 Now Assist Actions and Assists Consumed

Assist Action Description Assists Consumed

Flow Recommendation One positive recommendation 1

Text to Code Request One code generation request triggered by 1


user (Generated from comment, or function
completion)

Case / Incident Summarization One summarization request invoked via 1


workflow button

Chat Summarization One summarization request invoked via 1


workflow button

Resolution Note Generation One resolution note generation request 1


invoked via workflow button

Search Q&A One answer card produced in Search results 1


(Global Search or Portal Search)

Custom Capability One call to an external LLM from a custom 1


feature using Gen AI Controller

Now Assist Panel Conversation One conversation in Now Assist Panel. 5


Conversation ends on the earlier of change in
intent or 1 hour of inactivity

Virtual Agent Conversation One end-to-end Virtual Agent conversation. 10


Conversation ends on the earlier of change
of intent or 1 hour of inactivity

3
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective
companies with which they are associated.

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