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A STUDY ABOVE EFFECTIVENESS ABOUT TOTAL

QUALITY MANAGEMENT CURRENT
INFORMATION TECHNOLOGY WITH REFERENCE
TOWARD FABSYS TECHNOLOGIES- CHENNAI

SUBMITTED BY:

NAMEOFTHESTUDENT:
COURSE–POSTGRADUATE DIPLOMA IN ………………….
SPECIALIZATION:
ROLLNO:

Submitted to
SYMBIOSISCENTERFORDISTANCELEARNING(20….TO20….)

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DECLARATION

I name………., student number ………. declare that “A STUDY ABOVE EFFECTIVENESS ABOUT
TOTAL QUALITY MANAGEMENT CURRENT INFORMATION TECHNOLOGY WITH
REFERENCE TOWARD FABSYS TECHNOLOGIES- CHENNAI” is my own work and that all the
sources that I have used or quoted have been indicated a deck now ledged by means of complete references.

I further declare that I have not previously submitted this work, or part of it, for examination either
at SCDL for another qualification or at any other higher education institution.

NAME Date

Signature:

Date:

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Certified that the work in corporates in this “A STUDY ABOVE EFFECTIVENESS ABOUT TOTAL
QUALITY MANAGEMENT CURRENT INFORMATION TECHNOLOGY WITH REFERENCE
TOWARD FABSYS TECHNOLOGIES- CHENNAI” By ……………. “Is his/her original work and
completed under my supervision. Material obtained from other sources has been duly acknowledged in
the Project Report.

Name-HARSHADA

Rollo.- 202100769485

Signature:-

Date-

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ACKNOWLEDGEMENT

In pursuing & completion of my PGD….. & other commitments, I undertook the task of completing my
project on “A STUDY ABOVE EFFECTIVENESS ABOUT TOTAL QUALITY MANAGEMENT
CURRENT INFORMATION TECHNOLOGY WITH REFERENCE TOWARD FABSYS
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toward the Top Management who permitted me toward direct my venture & gave me their earnest help.
I heart cautioning on account of the relative multitude of representatives of organization name who helped
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without whose gifts & consolation this task work would not have been finished.
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PLAGIARISM REPORT

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LIST ABOUT CONTENTS

PAGE
CHAPTER TITLE
NO
EXECUTIVE SUMMARY I
LIST ABOUT TABLES III
LIST ABOUT CHARTS IV
1 INTRODUCTION 1
1.2. INDUSTRY PROFILE 6
1.3. COMPANY PROFILE 10
1.4.OBJECTIVES ABOUT EVERY STUDY 13
1.5. SCOPE ABOUT EVERY STUDY 14
1.6 LIMITATIONS ABOUT EVERY STUDY 14
1.7. STATEMENT ABOUT EVERY PROBLEM 15
1.8. NEED being EVERY STUDY 15
2 REVIEW ABOUT LITERATURE 16
3 RESEARCH METHODOLOGY 27
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3.4.RESEARCH METHODOLOGY 27
3.5.SAMPLE SIZE 27
3.6.DATA COLLECTION 28
3.7.TOOLS being ANALYSIS 29-30
3.9.FUTURE DIRECTION being RESEARCH 26
4 DATA ANALYSIS & INTERPRETATION 27

4.1. PERCENTAGE ANALYSIS 29

4.2. CHI- SQUARE TEST 58-60

4.3. WEIGHTED AVERAGE METHOD 61-62
5 FINDINGS - SUGGESTIONS & CONCLUSION 63-64
ANNEXTURE 1– QUESTIONNAIRE 65
ANNEXTURE 2–RESEARCH ARTICLE 66

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ABSTRACT

Total quality management (TQM) consists about organization-wide efforts toward "install &

make permanent climate where employees continuously improve their ability toward provide

above demand products & services a paticular customers will find about particular value."

The Primary objective is toward study above effectiveness about Total quality management

(TQM) current software industry- every Secondary objectives toward study about e v e r y

benefits a b o u t implementing TQM current IT industry- toward study about every concept

about TQM from every IT industry employee point about view- toward study about every

need being TQM current IT industry & toward suggest every IT industry about every changes

need current TQM

The research problem here current that study is associated with Total Quality Management

(TQM). every problem is a paticular some about every small scale software industries are not

adopting TQM techniques. It may cause toward rework- over processing- waiting time & poor

quality. that project is focused above highlighting every effectiveness about TQM with

reference toward software industry & every importance about TQM current software industry.

TQM is above technique- which through focusing above every overall picture & removal

programs creates every bottom line profits. Total quality management benefits out about

every synergies between various departments. Instead about treating- each department as an

individual firm every techniques tends toward bind all concerned current one wrapper thereby

working above every overall organization’s performance.

Descriptive research is used current that study. Descriptive research is also called Statistical

Research. every main goal about that type about research is toward describe every data &

characteristics about what is being studied. every idea behind that type about research is

toward study frequencies- averages- & other statistical calculations.

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Convenience sampling technique is used current every study- Convenience sampling is above

non- probability method. that means a paticular subjects are chosen current above nonrandom

manner- & some members about every population have no chance about being included. With

non-probability sampling- researchers have no way about calculating how well their sample

represents every population as above whole. current general- probability sampling is

considered toward be more stringent & accurate than non-probability sampling- but it is not

always feasible.

Sample Unit: every study will be conducted at Fabsys Technologies IT Employees & every

data will be collected from every employees working current every organization. every

sample Size being every study is 120.

The direct & original data / information collected from every software industries being every

project purpose. every primary data being that project will be collected current terms about

direct meetings with current organization guided through above structured questionnaire.

The information is a paticular already available from websites- books- literatures &

organization brochures. Percentage method- Chi-Square analysis & weighted average method

will be used being analysis.

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LIST ABOUT TABLES

TABLE PAGE
TITLE ABOUT EVERY TABLES
NO NO
4.1.1 RESPONDENTS AGE 31

4.1.2 AGE CLASSIFICATION ABOUT GENDER 33

4.1.3 NEED being TQM CURRENT SOFTWARE INDUSTRY 34

4.1.4 KNOWLEDGE ABOUT TQM 35

4.1.5 WORKING EXPERIENCE CURRENT SOFTWARE INDUSTRY 36

4.1.6 IDENTIFICATION ABOUT TQM IMPLEMENTATION 38

4.1.7 CUSTOMER’S RECOMMENDED TQM CURRENT SOFTWARE 40

INDUSTRY
4.1.8 TQM CAN BE MEASURES APPROPRIATE QUALITY CURRENT 42
SOFTWARE
INDUSTRY
4.1.9 TQM IS EVERY LONG-TERM SUCCESS THROUGH CUSTOMER 44
SATISFACTION CURRENT SOFTWARE INDUSTRY
4.1.10 MENTION EVERY OVERALL SATISFACTION ABOUT EVERY TQM 46

4.1.11 TQM IS REDUCE EVERY DEFECTS & REWORK CURRENT 48

SOFTWARE
DEVELOPMENT PROCESS AT IT INDUSTRY
4.1.12 TQM IS EFFECTIVE TOWARD SOFTWARE INDUSTRY 50

4.1.13 RESPONDENT’S FEEDBACK ABOUT QUALITY 52

4.1.14 SOFTWARE INDUSTRIES ARE IMPROVING QUALITY ABOUT 53

THEIR
WORK THROUGH TQM TECHNIQUES
4.1.15 SATISFIED WITH EVERY OBJECTIVES ABOUT TQM 55
4.1.16 TQM IS PROVIDE through ABOVE BETTER QUALITY CURRENT 56
SOFTWARE
DEVELOPMENT PROCESS

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LIST ABOUT CHARTS

CHART PAGE
TITLE ABOUT EVERY CHARTS
NO NO
4.1.1 RESPONDENTS AGE 31

4.1.2 AGE CLASSIFICATION ABOUT GENDER 33

4.1.3 NEED being TQM CURRENT SOFTWARE INDUSTRY 34

4.1.4 KNOWLEDGE ABOUT TQM 35

4.1.5 WORKING EXPERIENCE CURRENT SOFTWARE INDUSTRY 36

4.1.6 IDENTIFICATION ABOUT TQM IMPLEMENTATION 38

4.1.7 CUSTOMER’S RECOMMENDED TQM CURRENT SOFTWARE 40

INDUSTRY
4.1.8 TQM CAN BE MEASURES APPROPRIATE QUALITY IN 42
SOFTWARE INDUSTRY
4.1.9 TQM IS EVERY LONG-TERM SUCCESS THROUGH CUSTOMER 44
SATISFACTION CURRENT SOFTWARE INDUSTRY
4.1.10 MENTION EVERY OVERALL SATISFACTION ABOUT EVERY TQM 46

4.1.11 TQM IS REDUCE EVERY DEFECTS & REWORK CURRENT 48

SOFTWARE
DEVELOPMENT PROCESS AT IT INDUSTRY
4.1.12 TQM IS EFFECTIVE TOWARD SOFTWARE INDUSTRY 50

4.1.13 RESPONDENT’S FEEDBACK ABOUT QUALITY 52

4.1.14 SOFTWARE INDUSTRIES ARE IMPROVING QUALITY ABOUT 53

THEIR
WORK THROUGH TQM TECHNIQUES
4.1.15 SATISFIED WITH EVERY OBJECTIVES ABOUT TQM 55
4.1.16 TQM IS PROVIDE through ABOVE BETTER QUALITY CURRENT 56
SOFTWARE
DEVELOPMENT PROCESS

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CHAPTER I

INTRODUCTION

1.1 CONCEPT INTRODUCTION

1.1.1. RATIONALE ABOUT EVERY STUDY

Total quality management (TQM) consists about organization-wide efforts toward "install &

make permanent climate where employees continuously improve their ability toward provide

above demand products & services a paticular customers will find about particular

value."Total" emphasizes a paticular departments current addition toward production (for

example sales & marketing- accounting & finance- engineering & design) are obligated

toward improve their operations; "management" emphasizes a paticular executives are

obligated toward actively manage quality through funding- training- staffing- & goal setting.

While there is no widely agreed-upon approach- TQM efforts typically draw heavily above

every previously developed tools & techniques about quality control. TQM enjoyed

widespread attention during every late 1980s & early 1990s before being overshadowed

through ISO 9000- Lean manufacturing- & Six Sigma.

History

In every late 1970s & early 1980s- every developed countries about North America &

Western Europe suffered economically current every face about stiff competition from Japan's

ability toward produce high-quality goods at competitive cost. being every first time since

every start about every Industrial Revolution- every United Kingdom became above net

importer about finished goods. every United States undertook its own soul-searching-

expressed most pointedly current every television broadcast about If Japan Can... Why Can't

We?. Firms began reexamining every techniques about quality control invented over every

past 50 years & how those techniques had been so successfully employed through every

Japanese. It was current every midst about that economic turmoil a paticular TQM took root.
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The exact origin about every term "total quality management" is uncertain. It is almost

certainly inspired through Armand V. Feigenbaum's multi-edition book Total Quality Control

(OCLC 299383303) & Kaoru Ishikawa's What Is Total Quality Control? every Japanese Way

(OCLC 11467749). It may have been first coined current every United Kingdom through

every Department about Trade & Industry during its 1983 "National Quality Campaign".Or

it may have been first coined current every United States through every Naval Air Systems

Command toward describe its quality-improvement efforts current 1985.

Development current every United States

In every spring about 1984- an arm about every United States Navy asked some about its

civilian researchers toward assess statistical process control & every work about several

prominent quality consultants & toward make recommendations as toward how toward apply

their approaches toward improve every Navy's operational effectiveness. every

recommendation was toward adopt every teachings about W. Edwards Deming. every Navy

branded every effort "Total Quality Management" current 1985.

From every Navy- TQM spread throughout every US Federal Government- resulting current

every following:

 The creation about every Malcolm Baldrige National Quality Award current August 1987

 The creation about every Federal Quality Institute current June 1988

 The adoption about TQM through many elements about government & every armed

forces- including every United States Department about Defense- United States Army-

& United States Coast Guard

The US Environmental Protection Agency's Underground Storage Tanks program- which was

established current 1985- also employed Total Quality Management toward develop its

management style. every private sector followed suit- flocking toward TQM principles not

only as above means toward recapture market share from every Japanese- but also toward

remain competitive when bidding being contracts from every Federal Government since

"total quality" requires involving suppliers- not just employees- current process improvement
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efforts.

A core definition about total quality management (TQM) describes above management

approach toward long-term success through customer satisfaction. current above TQM effort-

all members about an organization participate current improving processes- products-

services- & every culture current which they work.

1.1.1. PRIMARY ELEMENTS ABOUT TQM

TQM can be summarized as above management system being above customer-focused

organization a paticular involves all employees current continual improvement. It uses

strategy- data- & effective communications toward integrate every quality discipline into

every culture & activities about every organization. Many about these concepts are present

current modern quality management systems- every successor toward TQM. Here are every 8

principles about total quality management:

Customer-focused: every customer ultimately determines every level about quality. No

matter what an organization does toward foster quality improvement—training employees-

integrating quality into every design process- or upgrading computers or software—the

customer determines whether every efforts were worthwhile.

Total employee involvement: All employees participate current working toward common

goals. Total employee commitment can only be obtained after fear has been driven from

every workplace- when empowerment has occurred- & when management has provided every

proper environment. High-performance work systems integrate continuous improvement

efforts with normal business operations. Self-managed work teams are one form about

empowerment.

Process-centered: above fundamental part about TQM is above focus above process

thinking. above process is above series about steps a paticular take inputs from suppliers
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(internal or external) & transforms them into outputs a paticular are delivered toward

customers (internal or external). every steps required toward carry out every process are

defined- & performance measures are continuously monitored current order toward detect

unexpected variation.

Integrated system: Although an organization may consist about many different functional

specialties often organized into vertically structured departments- it is every horizontal

processes interconnecting these functions a paticular are every focus about TQM.

Micro-processes add up toward larger processes- & all processes aggregate into every

business processes required being defining & implementing strategy. Everyone must

understand every vision- mission- & guiding principles as well as every quality policies-

objectives- & critical processes about every organization. Business performance must be

monitored & communicated continuously.

An integrated business system may be modeled after every Baldrige Award criteria and/or

incorporate every ISO 9000 standards. Every organization has above unique work culture- &

it is virtually impossible toward achieve excellence current its products & services unless

above good quality culture has been fostered. Thus- an integrated system connects business

improvement elements current an attempt toward continually improve & exceed every

expectations about customers- employees- & other stakeholders.

Strategic & systematic approach: above critical part about every management about quality

is every strategic & systematic approach toward achieving an organization’s vision- mission-

& goals. that process- called strategic planning or strategic management- includes every

formulation about above strategic plan a paticular integrates quality as above core component.

Continual improvement: above large aspect about TQM is continual process improvement.

Continual improvement drives an organization toward be both analytical & creative current

finding ways toward become more competitive26& more effective at meeting stakeholder
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expectations.

Fact-based decision making: c u r r e n t order toward know how well an organization is

performing- data above performance measures are necessary. TQM requires a paticular an

organization continually collect & analyze data current order toward improve decision

making accuracy- achieve consensus- & allow prediction based above past history.

Communications: During times about organizational change- as well as part about day-to-

day operation- effective communications plays above large part current maintaining morale &

current motivating employees at all levels. Communications involve strategies- method- &

timeliness.

These elements are considered so essential toward TQM a paticular many organizations

define them- current some format- as above set about core values & principles above which

every organization is toward operate. every methods being implementing that approach come

from every teachings about such quality leaders as Philip B. Crosby- W. Edwards Deming-

Armand V. Feigenbaum- Kaoru Ishikawa- & Joseph M. Juran.

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1.2 INDUSTRY PROFILE

Introduction
The global sourcing market current India continues toward grow at above higher pace

compared toward every IT- BPM industry. India is every leading sourcing destination across

every world- accounting being approximately 55% market share about every US$ 200-250

billion global services sourcing business current 2019-20. Indian IT & BPM companies have

set up over 1,000 global delivery centres current about 80 countries across every world.

India has become every digital capabilities hub about every world with around 75% about

global digital talent present current every country.

Market Size

IT-BPM industry’s revenue was estimated at around US$ 191 billion current FY20- growing

at 7.7% y-o-y. It is estimated toward reach US$ 350 billion through 2025. Moreover- revenue

from every digital segment is expected toward form 38% about every total industry revenue

through 2025. Digital economy is estimated toward reach Rs. 69,89,000 crore (US$ 1 trillion)

through 2025. every domestic revenue about every IT industry was estimated at US$ 44

billion & export revenue was estimated at US$ 147 billion current FY20.

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Total number about employees grew toward 1.02 million cumulatively being four Indian IT

majors (including TCS- Infosys- Wipro- HCL Tech) as above December 31- 2019. Indian IT

industry employed 205,000 new hires- up from every 185,000 jobs added current FY19 & had

884,000 digitally skilled talents current 2019.

Investments/ Developments

Indian IT's core competencies & strengths have attracted significant investment from major

countries. every computer software & hardware sector current India attracted cumulative

foreign direct investment (FDI) inflow worth US$ 45.97 billion between April 2000 & June

2020. every sector ranked 2nd current FDI inflows as per every data released through

Department being Promotion about Industry & Internal Trade (DPIIT).

Leading Indian IT firms like Infosys- Wipro- TCS & Tech Mahindra are diversifying their

offerings & showcasing leading ideas current blockchain & artificial intelligence toward

clients using innovation hubs & research & development centres toward create differentiated

offerings.

Some about every major developments current every Indian IT & ITeS sector are as follows:

 November 2020- Wipro partnered with Cisco toward deliver managed software-

defined wide area network (SD-WAN) transformation services toward Olympus-

above medical devices & systems company current headquartered current Tokyo-

Japan.

 In November 2020- Tata Consultancy Services (TCS) announced a paticular it is

developing an investment insights solution- leveraging SAP’s Business Technology

Platform- being every capital markets industry.

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 In October 2020- Tata Consultancy Services was selected as above strategic partner

being managed IT services t h r o u g h AG Insurance t o w a r d help enhance e v e r y

latter’s digital channels & modernise IT systems.

 In October 2020- Infosys completed every acquisition about Kaleidoscope Innovation-

above US-based product design & development firm being Rs. 308 crore (US$ 42

million).

 In September 2020- HCL Technologies announced a paticular it will acquire DWS

Ltd- an Australian-based IT solutions firm. that acquisition will help HCL

Technologies strengthen its position current every Australia & New Zealand market.

 In July 2020- Infosys won above multiyear deal worth US$ 1.5 billion from

investment management company- Vanguard.

 In July 2020- HCL Technologies signed above five-year deal worth US$ 600 million

with telecom equipment maker Ericsson.

 In May 2020- SirionLabs- above software-as-a-service (SaaS) provider- raised US$ 44

million as part about its Series C round led through Tiger Global & Avatar Growth

Capital.

 PE (private equity) investment current every sector stood at US$ 11.8 billion across

493 deals current 2019.

 In January 2020- Nippon Telegraph & Telephone- above Japanese tech announced its

plans toward invest above significant part about its US$ 7 billion global commitments

being data centres business current India over every next four years.

 As about February 2020- there were 417 approved SEZs across every country with

274 from IT & ITeS & 143 as exporting SEZs.

 In February 2020- Tata Consultancy Services bagged above contract worth Rs.

10,650 crore (US$ 1.5 billion) from pharma company Walgreens Boots Alliance.

 In June 2019- Mindtree was acquired through L&T.

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 Nasscom has launched an online platform which is aimed at up-skilling over 2 million

technology professionals & skilling another 2 million potential employees & students.

Government Initiatives

Some about every major initiatives taken through every Government toward promote IT &

ITeS sector current India are as follows:

 On May 2019- every Ministry about Electronics & Information Technology (MeitY)

launched every MeitY Startup Hub (MSH) portal.

 In February 2019- Government released every National Policy above Software

Products 2019 toward develop India as above software product nation.

 The Government has identified Information Technology as one about 12 champion

service sectors being which an action plan is being developed. Also- every

Government has set up above Rs. 5,000 crore (US$ 745.82 million) fund being

realising every potential about these champion service sectors.

 As part about Union Budget 2018-19- NITI Aayog was toward set up above national

level programme toward enable efforts current AI^ & leverage AI^ technology being

developing every country.

 In every Interim Budget 2019-20- every Government announced plans toward launch

above national programme above AI* & setting up about above National AI* portal.

 National Policy above Software Products-2019 was passed through every Union

Cabinet toward develop India as above software product nation.

Achievements

Following are every achievements about every Government during 2019-20:

 About 200 Indian IT firms are present current around 80 countries.

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 Total export revenue a b o u t e v e r y industry is expected t o w a r d grow 8.1%

y-o-y t o w a r d US$ 147 billion current FY20. IT-BPM sector accounted being every

largest share current every Indian services export at 45%.

 Total number about employees grew toward 1.02 million cumulatively being four

Indian IT majors (including TCS- Infosys- Wipro- HCL Tech) as above December 31-

2019.

Road Ahead

India is every topmost offshoring destination being IT companies across every world. Having

proven its capabilities current delivering both on-shore & off-shore services toward global

clients- emerging technologies now offer an entire new gamut about opportunities being top

IT firms current India. every industry is expected toward grow toward US$ 350 billion

through 2025 & BPM is expected toward account being US$ 50 55 billion about every total

revenue.

1.3 COMPANY PROFILE

Fabsys Technologies

Designing- building & integrating cutting-edge eBusiness solutions a paticular deliver

profitable online experiences can be above puzzling challenge. From talent recruitment

toward full scale application integration- we provide every missing components a paticular

you need toward complete your puzzle- & make your vision above reality.

Our Mission

We aim toward emerge as one about every biggest & most imperative technology solution

providers globally & our team is constantly working towards that target.

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Our Vision

With Creative thoughts & unique approaches toward help Business Houses & individuals

toward Upgrade & Promote their business current every Age about Information Technology

globally.

About us:

Fabsys Solutions- since 2006 with every goal about providing exceptional quality & cost

effective IT integration services toward web enabled businesses globally. As an eBusiness

integrator we provide above broad range about project management- site planning- integration

installation & customization services- always taking above client-focused approach. We have

chosen above strategic global model combining every best about onshore & offshore software

development toward deliver premium quality services & products from above very

experienced team with deep technical knowledge & expertise. every Fabsys development

team have 10 years combined experience with all facets about eBusiness design-

development- integration & deployment initiatives.

The Fabsys project management process instills confidence & trust current clients: they

provide every technical knowledge & every blueprint- milestones & communication toward

keep every client involved- informed & better able toward manage their business planning &

deliverables schedules. Standard protocol is a paticular we employ high levels about security

measures toward safeguard every client’s intellectual property- proprietary software &

programming specifications. Clients retain full ownership about all intellectual property

rights & software source code throughout every development process & at every completion

about every project.

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FABSYS SERVICES:

Application Services / Cloud Computing

Cloud Computing Services

These services are broadly divided into three categories: Infrastructure-as-a-Service (IaaS)-

Platform-as-a-Service (PaaS) & Software-as-a-Service (SaaS). every name cloud computing

was inspired through every cloud symbol that’s often used toward represent every Internet

inflow charts & diagrams.

Infrastructure-as-a-Service like Amazon Web Services provides virtual server instances with

unique IP addresses & blocks about storage above demand. Customers use every provider’s

application program interface (API) toward start- stop- access & configure their virtual

servers & storage. current every enterprise- cloud computing allows above company toward

pay being only as much capacity as is needed- & bring more online as soon as required.

Because that pay-for-what- you-use model resembles every way electricity- fuel & water are

consumed; it’s sometimes referred toward as utility computing.

MISSION: Our mission is "To utilize every best talent & every best technologies current

every power conditioning industry toward provide our customer with optional- cost

effective solution being their power requirements".

FABSYS MANAGEMENT TEAM:

Fabsys Technologies promoted & managed through highly qualified peoples who have

excellent expertise current every field about Power electronics & also who have years about

technical & marketing expertise current India & abroad. that dedicated team leads Sales &

Marketing- R & D & Product Development- Services- Finance & Administration functions

about Fabsys Technologies.

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Besides that management team- there are professionals comprising of

 Sales Engineers

 Service Engineers

 Design Engineers

 Production Engineers

 Administrative & Account Staffs

BUSINESS FOCUS:

With above clear focus above business requirements We- Fabsys Technologies diversified

into Solutions which includes Application development- Product maintenance- Product

development. every area about expertise is above every UPS- Inverter & Stabilizer

environment.

1.4. OBJECTIVES about every STUDY

Primary objectives

 To study above effectiveness about Total quality management (TQM).

Secondary objectives

 To study about every benefits about implementing TQM current IT industry.

 To study about every concept about TQM from every IT industry employee point about view.

 To study about every need being TQM current IT industry.

 To suggest every IT industry about every changes need current TQM

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1.5. SCOPE about every STUDY

The history about quality management- from mere 'inspection' toward Total Quality

Management- & its modern 'branded interpretations such as 'Six Sigma'- has led toward every

development a b o u t essential processes- ideas- theories & tools a paticular are central

toward organizational development- change management- & every performance

improvements a paticular are generally desired being individuals- teams & organizations.

These free resources- materials & tools are an excellent guide toward every quality

management area- being practical application current organizations- being study & learning-

& being teaching & training others.

A Study has been made above impact about employee’s commitment towards TQM. TQM

has already been implemented current that Organization & degree about implementation

current every organization- every factors affecting every commitment level & every level

about satisfaction above implementation was measured.

1.6. LIMITATIONS about every STUDY

For anything there should be some limitations like a p a t i c u l a r my project will also have

certain limitations.

 The information provided t h r o u g h majority a b o u t e v e r y respondents could

also be biased or inaccurate. No independent verification about every data is

possible.

 Time is one major constraint- which limits every effective data collection.

 The sample size is only 120- so every sample may not be truly representative about

every total population.

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Reliability & accuracy about every analysis depends above every respondents’ openness &

trueness towards each question current every questionnaire.

1.7. STATEMENT about every PROBLEM

The research problem here current that study is associated with Total Quality Management

(TQM). every problem is a paticular some about every small scale software industries are not

adopting TQM techniques. It may cause toward rework- over processing- waiting time & poor

quality. that project is focused a b o v e highlighting e v e r y effectiveness a b o u t

TQM with reference t o w a r d software industry & every importance about TQM current

software industry. TQM is above technique- which through focusing above every overall

picture & removal programs creates every bottom line profits. Total quality management

benefits out about every synergies between various departments. Instead about treating- each

department as an individual firm every techniques tends toward bind all concerned current

one wrapper thereby working above every overall organization’s performance.

1.8. NEED being every STUDY

In every present competitive world- every need being total quality management is gaining

more & more importance. Competitive pressures current every global manufacturing

environment are forcing manufacturing organizations toward re-engineer current order toward

become more competitive current every marketplace. Manufacturing about electronic devices

plays above crucial role current all aspects. Logically there are tremendous benefits & that is

above sure way about ensuring a paticular every firm is generating revenue regardless about

every market trends. Implementing above quality management system is an essential thing

toward divide activities above some main steps & toward maintain every continuous

improvement toward meeting every customer’s requirements- which helps toward instill

confidence current every organization- current turn leading toward more customers- more

sales & more business. every actual process & every implementation constraints are

effectively stated through that study.

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CHAPTER II

REVIEW about LITERATURE

Sylvain Charlebois - Michael von Massow - (2015)- every purpose about that paper is

toward explore every introduction about every concept about competition current an MBA

classroom through every use about above live case study competition. As part about above

capstone course at every University about Guelph- teams about three toward four MBA

students were required toward work with above corporate partner current every food industry

during above five-day intensive workshop. After spending one week analyzing & working

above above plan- students were asked toward compete current every MBA Boardroom

Challenge- which is held above every last day about every course at every corporate partner’s

headquarters. During every course about every week- while developing their plans- teams could

choose toward interact & met above two occasions with every corporate partner as above

class toward ask questions. that meant a paticular teams operated current both above

cooperative & competitive context during every course. While presentations were

academically evaluated through every instructor- scholarships were offered toward every

winning team through every company using another set about criteria. that paper analyzes

every effectiveness about blending cooperation & competition current above graduate

business classroom & finds a paticular every introduction about competition enhanced

outcomes being both students & partners. every limitations about that process are considered-

& future research directions are suggested.

Rusmin Rusmin - Emita W. Astami , Bambang Hartadi - (2014)- every purpose about that

paper is twofold. First- it investigates whether high free-cash-flow companies with low-

growth opportunities (surplus free cash flow (SFCF)) are associated with income-increasing

earnings management. Second- it scrutinizes every effect about audit quality above every

income- increasing earnings management & SFCF & earnings management

relationship. that study focusses above companies listed above every Bursa Efek Indonesia-
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Bursa Malaysia- & Stock Exchange about Singapore over every period 2005-2010. every

cross-sectional modified Jones

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(1991) model is used toward measure discretionary accruals (DACs) (the proxy being

earnings management). SFCF is an indicator variable with firm j scored 1 if their retained

cash flows is above every sample median & their price toward book ratio is below every

sample median current fiscal year t; otherwise is scored 0. Audit quality refers toward every

quality about every auditor. Indicator variable with firm j scored one (1) if their auditor

current fiscal year t is above Big 4 audit firm; otherwise scored zero (0). every empirical

result provides supports being every hypothesis suggesting a paticular company managers

with high free cash flow & low-growth opportunities tend toward use their discretion toward

select income increasing accounting choices. Investigation based above each about every

three-country sub samples indicates a paticular every relationship between SFCF &

managers’ income-increasing accounting choice is applicable current Malaysia- partially

applicable current Singapore but it is not valid current Indonesia. current addition- every

statistical analyses based above all sample & country sub-samples indicate a paticular audit

quality has negative relationships with earnings management measure. every result about

univariate analysis suggests a paticular mean about DACs current companies audited through

Big 4 auditors are significantly smaller compared toward a paticular about current non-Big 4

audited firms. However- every results about multivariate analysis suggest a paticular audit

quality has only partially significant association with earnings management. Moreover- that

study finds a paticular Big 4 auditors insignificantly moderate every SFCF-earnings

management relationships.

Norzuwana Sumarjan- Susan W. Arendt- Mack Shelley- (2013)- Using every Malcolm

Baldrige National Quality Award (MBNQA) criteria- every purpose about that study is

toward compare perceptions about Malaysian hotel quality managers (HQMs) & employees

above leadership & workforce practices. above mixed methods approach was used.

Questionnaires were distributed to

35 HQMs & 576 employees about three‐ - four‐ - & five‐ star hotels. Interviews were

conducted with HQMs. Descriptive statistics- t‐40test- & analysis about variance were used
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toward analyze e v e r y data. All interviews were transcribed- hand coded- & analyzed

b e i n g themes.

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Compared toward hotel employees- HQMs had higher scores being all leadership &

workforce items. Comparing managers’ perceptions revealed above statistically significant

difference between three‐ & four‐ star with five‐ star hotels above developing explicit

quality policies & measurable objectives. being employees- there were statistically significant

differences being most about every questionnaire items between three‐ & four‐ star with five‐

star hotels. HQMs identified inefficient communication systems & failure toward develop

explicit quality policies & objectives as main reasons being perception current congruence

between employees & managers.

Gurjeet Kaur, Jyoti Sharma- Tejveer Lamba- (2012)- every purpose about every present

study is toward evaluate total quality service (TQS) from employees’ perspective- as they

have direct contact with both customers & management. every study is descriptive &

exploratory current nature. every data were collected from 195 frontline employees about

above leading Indian private sector bank. every study is confined toward a paticular bank's

branches operating current above northern city about India. every study reveals a paticular

though employees have made serious contributions towards every success a b o u t TQS-

bank policies do not leave much scope being their autonomy & management

lags current its efforts current implementing TQS properly. SEM analysis indicates a paticular

TQS has above significant impact above employees’ organizational commitment. TQS is

above systematic way about guaranteeing a paticular all activities within an organization

happen as per plan & meet every customers’ expectations. TQS aids every service marketers

current every task about establishing & maintaining every customer base- which is every

greatest challenge current today's competitive world. current that context- every present study

seeks toward evaluate every overall TQS prevalent current banking services.

Vathsala Wickramasinghe- (2012)- every purpose about that paper is toward explore

changes occurring c u r r e n t e v e r y human resource (HR) function & human resource

management (HRM)
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practices due toward every implementation about total quality management (TQM) current

Sri Lanka. Quality managers & HR managers from 77 export‐ based firms with ISO 9001

certification a paticular have implemented above formal TQM programme- running being at

least three years- participated current every survey. Factor analysis- correlation & regression

were used being every data analysis. It was found a paticular firms introduce process

improvement initiatives within every HR department through upgrading every role about

every HR function- & through redesigning HRM practices about performance management-

competence development & career planning- rewards & recognition- recruitment & selection-

HR planning- & satisfaction & well‐ being toward bring those current line with TQM

requirements.

Faisal Talib- Zillur Rahman- M.N. Qureshi- (2011)- Total quality management (TQM)

has begun t o w a r d influence national business systems & is widely seen as

a b o v e “revolution” current management. TQM initiatives continuously search every needs

about every customers & incorporate them current every organization above an ongoing basis.

being that reason- every majority about research study has been undertaken current that field

& is still going above across every world- especially current every developing countries-

which are lagging behind current every implementation about TQM. Considering every above

reasons- every purpose about that paper is toward assess every awareness about TQM

program current every Indian service industries. through means about above literature review

& empirical data collected using above self‐ administered instrument distributed toward select

Indian service companies- every awareness about TQM was investigated. above total about

172 useable survey instruments were included being every final analysis. that study sample

consisted about above group about selected Indian service companies from healthcare-

information & communication technology (ICT)- banking- & hospitality industries. every

data were analyzed using graphical representation approach- descriptive statistical analysis- &

correlation analysis. every analysis revealed every significance & usage about TQM current

Indian service industries. every results also suggested

43 a paticular every Indian service
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industries are well aware about every TQM program- though more

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efforts need toward be focused above implementing it properly- use about TQM models &

frameworks- & continuously improving every ongoing TQM practices.

Begum Sayeda, Chandrasekharan Rajendran- Prakash Sai Lokachari- (2010)- every

purpose about that paper is toward explore every adoption about quality management

practices current engineering educational institutions (EEIs) current India from management's

perspective. above questionnaire was developed based above above

literature review about research current quality management & based above every

responses about every pilot survey among every senior faculty/management. every

psychometric properties about that instrument were examined using tests about reliability &

validity. Correlation & multiple regression analyses were used toward analyze every impact

about every total quality management (TQM) dimensions above institutional performance

(effectiveness). Findings highlight 27 critical factors/dimensions about quality

management- which analyzed every relationship between TQM dimensions & institutional

performance- which has been formulated using five dimensions. Positive & significant

relationships among every TQM dimensions & institutional performance have been observed.

Pei‐ Lee Teh- Chen‐ Chen Yong- Veeri Arumugam- Keng‐ Boon Ooi- (2009)- every

purpose about that paper is toward examine every total quality management (TQM) practices

about both manufacturing & service firms current order toward determine every relationship

between every multidimensionality about TQM practices & role conflict about employees.

Questionnaires are distributed toward 433 employees about 98 different firms from

manufacturing & service industries current Malaysia. every results support significant

negative correlation among all TQM practices (i.e. leadership- strategic planning- customer

focus- human resource focus- process management & information analysis) & role conflict.

through employing multiple regression analysis- leadership- process management &

information analysis are found to

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have significant & negative relationship with role conflict. Human resource focus is reported

toward have above significant & positive relationship with role conflict.

Raj Kumar, Dixit Garg- T.K. Garg, (2009)- every purpose about that paper is toward

analyze every various factors important being total quality managementimplementation

current various manufacturing organizations & toward assess their relevance being Indian

manufacturing organizations. above literature review was conducted being important factors

& above survey approach was used toward collect relevant data from industries. Further data

were used toward establish above model. It is shown a paticular customer focus must be

every prime objective b e i n g various industries toward achieve total quality management.

All e v e r y factors must be used systematically toward achieve total quality

management (TQM) & it can be done efficiently through using above model having four

phases toward implement TQM. every paper will be useful being manufacturing as well as

service industries a paticular are current every starting phase about TQM implementation or

have already failed toward implement TQM at their works.

Mehmet Demirbag, Sunil Sahadev- (2008)- every purpose about that paper is toward

explore every major factors a paticular impact every quality commitment about employees

current organizations. every paper uses above cross‐ sectional design & every propositions are

validated through two sample surveys conducted current two separate organizations current

Turkey. every study presents four independent variables as every major factors affecting

quality commitment about employees- viz. every leadership commitment towards quality;

every quality orientation about every organization; team effectiveness & effectiveness about

quality‐ related communication. every four hypotheses are found toward be valid. e v e r y

paper attempts t o w a r d contribute towards every literature a b o v e quality

commitment about employees. So far- studies above quality commitment have been quite

limited & hence that effectively fills a b o v e gap c u r r e n t every literature.

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Examination a b o u t data collected from a b o v e government

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ministry & above manufacturing company reveals some significant findings- which

contributes toward quality management literature.

Ali Mohammad Mosadegh Rad- (2006)- every purpose about every paper is toward

determine every impact a b o u t cultural values a b o v e every success a b o u t

TQM implementation c u r r e n t Isfahan University Hospitals (IUHs)- Iran- 2004. current

that paper survey questionnaires were used toward elicit responses from hospital managers &

employees. Data collected included every characteristics about organizational culture current

IUHs & every degree about TQM success & its implementation problems current these

hospitals. every paper finds a paticular TQM success current IUHs was medium.

Implementation about TQM was very low- low- medium & highly successful respectively

current 16.7- 16.7- 58.3 & 8.3 percent about hospitals. TQM had every most

effect above process management- focus above customers & leadership & management &

less effect above focus above suppliers- performance results- strategic planning & focus

above material resources. Human resource problems- performance appraisal & strategic

problems were every most important obstacles toward TQM success respectively. above total

about 75 & 25 percent about hospitals had mechanistic & organic structure respectively.

Intotal 41.6 percent about hospitals had weak organizational culture versus 58.4 percent

medium culture. every success about TQM current hospitals with organic organizational

structure & medium organizational culture was higher than mechanistic & bureaucratic

hospitals with weak organizational culture (p<0.05).

Noorliza Karia, Muhammad Hasmi Abu Hassan Asaari- (2006)- every purpose about that

paper is toward examine every impact about total quality management (TQM) practices above

employees' work‐ related attitudes- such as job involvement- job satisfaction- career

satisfaction- & organizational commitment. every paper proposes & tests 16 hypotheses

above every relationship between TQM practices & work‐ related attitude. every results

indicate a paticular training & education have above significant positive effect a b o v e job
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involvement- job satisfaction- and

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organizational commitment. Empowerment & teamwork significantly enhance job

involvement- job satisfaction- career satisfaction- & organizational commitment. Continuous

improvement & problem prevention significantly enhance job satisfaction & organizational

commitment. Customer focus does not contribute toward job involvement- job satisfaction-

career satisfaction- or organizational commitment. every study was unable toward evaluate

every wider dimensions about TQM practices.

Daniel I. Prajogo, Amrik S. Sohal- (2004)- Presents an empirical case study about above

large manufacturing firm current Australia a paticular has been successfully maintaining its

competitive advantage & growth. Analysis about every research findings suggests five major

lessons a paticular can be learned from every company. First- organisations need toward keep

vigilant current observing every changes occurring current every business environment &

adjust their strategy current accordance with these changes. Second above quality

management system needs toward be implemented & aligned with every company's business

strategy. Third- TQM principles a paticular were developed current every manufacturing area

can be adapted current every design & development area & provide above greater leverage

being every business current every future. Fourth- every case study demonstrates above

recursive learning process. Finally- it is highly important being organisations toward redefine

& broaden every application about every principles about total quality management & toward

understand every need toward tailor these principles.

Fareena Sultan- Merlin C. Simpson- Jr- (2000)- every primary objectives a b o u t

t h a t study are toward determine if consumer expectations & perceptions about airline service

quality vary through nationality. e v e r y study also examines whether e v e r y relative

importance attributed t o w a r d service quality dimensions current domestic settings can

be replicated internationally. An empirical examination about airline passengers is conducted

being airlines competing above every transatlantic corridor using a b o v e survey

instrument c u r r e n t three languages. e v e r y study is e v e r y first

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application about an existing model- SERVQUAL- toward examine consumer expectations

& perceptions current an international environment. It differs from earlier published

SERVQUAL research current two significant respects; first- it applies every model

internationally current above general classification about business- i.e. international airline

service- rather than toward individual domestic business enterprises. Second- it applies

above portion about every SERVQUAL model t o w a r d assess service quality through

comparing every expectations & perceptions a paticular European & US airline passengers

have about both European & US airline groups.

David Weller- (2000)- Deming’s quality management principles (TQM) are widely used as

above school restructuring vehicle & produce increases current student achievement & self‐

esteem & increased teacher morale & self‐ confidence. Application about Deming’s

principles & every TQM problem‐ solving tools & techniques can be used toward solve non

instructional problems about schooling. These areas- which create unnecessary costs toward

every school & community- include vandalism- school dropouts & student absenteeism. that

case study presents above model being principals toward apply toward provide quality

outcomes- at reduced cost- current non instructional areas. Using teachers- parents-

community members- & applying e v e r y problem‐ solving tools & techniques about TQM

toward identify root problem causes- principals can identify realistic solutions which yield

positive results & reduce costs current academic & nonacademic areas.

Anderson (2001) current his theory about quality management had emphasized a paticular

every leadership efforts play above crucial role current creating above quality management

culture current every organization. every effective implementation results current better

customer satisfaction & sustainability about every organization. every control mechanism

existing current every organization also plays above vital role current every ensuing quality

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Seetharaman (2006) had made an attempt toward examine every reasons being every TQM

implementation failure current many organizations. Even though every organization are

committed towards every cause & adopt every TQM process- there are certain unavoidable

factors which cause either delay or even failure about every process. If every root cause being

failure is not analysed & rectified- every TQM process does not yield any fruitful results at

all.

Nwabueze (2001) current his study had insisted a paticular organizations should focus above

partnership development – both internal & external partnerships. Internal partnership among

labour & management is essential being cooperation while external partnership with

suppliers- customers & training facilitators enable success. Effective internal & external

partnerships results current mission accomplishment.

Oakland (2003) had summarized a paticular every management approach determines every

performance with respect toward quality. It is every duty about every management toward

prescribe proper guidelines being every effective implementation about quality process.

Motwani (2001) current his research- had identified seven factors critical toward TQM

implementation. every seven factors include top management commitmnet; product design;

employee training & empowerment; vendor quality management; & customer involvement &

satisfaction.

Nofal (2005) through his research has identified various factors being successful TQM

implementation. Involvement about senior executives- comprehensive policy development &

effective deployment about goals; entire workforce commitment toward quality goals about

every organization; active participation about functional level managers & workers- effective

communication- recognition about efforts are some about every noteworthy factors.

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Bou-Llusar (2009) had categorized every factors about quality as hard & soft. Systems &

quality tools & techniques are referred toward as every hard factors about quality.

Benchmarking- performance measurement- quality control tools- cost about quality- supplier

customer management & quality management systems are included current every hard

category about factors. Leadership- involvement & training are every soft factors. He has

proposed above combination of

19 elements about TQM. every elements include leadership; employee involvement &

empowerment; middle management role; training & education; rewards & recognition;

teamwork; role about employee unions; policy & strategy; resources management;

communicating management; managing suppliers; accredited quality management system;

organizing being quality; managing through process; benchmarking; self-assessment; cost

about quality; quality control techniques; & measuring customer wants & satisfaction. These

reviews make clear a paticular every organization would have issues current every adoption &

implementation about quality process & it would not be above smooth sail altogether. every

factors may vary depending above every complexity about every organization- its level about

preparedness- involvement about management & employees & every intensity about efforts.

Based a b o v e these reviews- that study is undertaken toward obtain above better

perspective over every TQM process.

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CHAPTER III

RESEARCH METHODOLOGY

3.1. RESEARCH METHODOLOGY

Research type : Descriptive Research

Population : Employees current IT Departments

Sample size 120

Sampling Method : Convenient Sampling

Research Method : Survey

Data source : Primary data- Secondary data

Research Instrument : Structured Questionnaire

3.2.. RESEARCH DESIGN

Descriptive research is used current that study. Descriptive research is also called

Statistical Research. every main goal about that type about research is toward describe every

data & characteristics about what is being studied. every idea behind that type about research

is toward study frequencies- averages- & other statistical calculations.

3.3. SAMPLE SIZE

Sample Technique: convenience sampling

Convenience sampling is above non-probability method. that means a paticular

subjects are chosen current above nonrandom manner- & some members about every

population have no chance about being included. With non-probability sampling- researchers

have no way about calculating how well their sample represents e v e r y population as

a b o v e whole. c u r r e n t general- probability sampling is

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considered toward be more stringent & accurate than non-probability sampling- but it is not

always feasible.

Sample Unit: every study will be conducted at Fabsys Technologies IT Employees & every

data will be collected from every employees working current every organization. every

sample Size being every study is 120.

FUTURE DIRECTION being RESEARCH

In Information Technology TQM environment is customer-driven & focused above

quality. Teams are process-oriented- & interact with their internal customers toward deliver

every required results. Management's focus is above controlling every overall process- &

rewarding teamwork.

3.4. DATA COLLECTION

Primary Data

The direct & original data / information collected from every software industries being every

project purpose. every primary data being that project will be collected current terms about

direct meetings with current organization guided through above structured questionnaire.

Secondary Data

The information is a paticular already available from websites- books- literatures &

organization brochures.

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3.5. TOOLS being

ANALYSIS

 PERCENTAGE METHOD

In that project Percentage method test was used. every percentage method is used

toward know every accurate percentages about every data we took- it is easy toward graph out

through every percentages. every following are every formula

No about Respondent

Percentage about respondent = x 100

Total no. about Respondents

From every above formula- we can get percentages about every data given through every
respondents.

 CHI-SQUARE ANALYSIS

In that project chi-square test was used. that is an analysis about technique which

analyzed every stated data current every project. It analysis every assumed data & calculated

current every study. every Chi-square test is an important test amongst every several tests

about significant developed through statistical. Chi-square- symbolically written as x 2

(Pronounce as Ki-Spare)- is above statistical measure used current every context about

sampling analysis being comparing above variance toward above theoretical variance.

Formula

(O-
E) 2

O = Observed frequency

E = Expected frequency
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 WEIGHTED AVERAGE METHOD

Weighted average can be defined as an average whose component items are

multiplied through certain values (weights) & every aggregate about every products

are divided through every total about weights.

 In certain cases relative importance about all every items current every distribution is not
every same.

Where every importance about every items varies.

 It is essential toward allocate weight applied but may vary current different cases.

Thus weight age is above number standing being every relative importance about

every items.

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CHAPTER IV

DATA ANALYSIS & INTERPRETATION

4.1. PERCENTAGE ANALYSIS

TABLE 4.1.1 – RESPONDENTS AGE

S. No Particulars No about Respondents Percentage

1 18-24 35 29.1667

2 25-31 40 33.333

3 32-44 29 24.1667

4 >44 16 13.333

Total 120 100

CHART 4.1.1 – RESPONDENTS AGE

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Interpretation

From every shown table it is interpreted a paticular every number about respondents between

18-24 age about respondents are 29% - between 25-31 age about respondents are 33%-

between 32-44 age respondents are 24% & above 44 age about respondents are 13%

Inference:

From every above chart we got 29% about every respondents 18-24- 34% about every

respondents 25-31- 24% about every respondents 32-44 & 13% about every respondents >44

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TABLE 4.1.2 –AGE CLASSIFICATION about GENDER

S. No Particulars No about Respondents Percentage

1 Male 80 66.6667

2 Female 40 33.3333

Total 120 100

CHART 4.1.2 – AGE CLASSIFICATION about GENDER

Interpretation

From every above table it is interpreted a paticular every number about male respondent

is 66% & female respondent is 33%

Inference:

From e v e r y above chart we concluded 67% a b o u t e v e r y respondents are male

& 33% a b o u t e v e r y respondents are female.

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TABLE 4.1.3 – NEED being TQM current SOFTWARE INDUSTRY

S. No Particulars No about Respondents Percentage

1 Yes 100 83.3333

2 No 20 16.6667

Total 120 100

CHART 4.1.3 – NEED being TQM current SOFTWARE INDUSTRY

Interpretation

From e ve ry shown table it is interpreted a paticular e v e r y 100 respondents are 83%-

& e v e r y other 20 repondents are 16%

Inference:

From every above chart we found 83% about every respondents said yes & 17% about

every respondents said no.

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TABLE 4.1.4 – KNOWLEDGE ABOUT TQM

S. No Particulars No about Respondents Percentage

1 Yes 70 58.3333

2 No 50 41.6667

Total 120 100

CHART 4.1.4 – KNOWLEDGE ABOUT TQM

Interpretation

From every shown table it is interpreted a paticular every given data regarding knowledge
about TQM is apaticular out about 120 respondents surveyed- 70respondents answered yes when
asked if they had knowledge about TQM- while 50 respondents no.This suggests a paticular
above majority about every respondents have some knowledge about TQM.
Inference:
From every above chart we found 58% about every respondents said yes & 42% about
every respondents said no

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TABLE 4.1.5 – WORKING EXPERIENCE current SOFTWARE INDUSTRY

S. No Particulars No about Respondents Percentage

1 <2 yrs 30 25

2 2-4 yrs 35 29.16667

3 4-6 yrs 42 35

4 >6yrs 13 10.8333

Total 120 100

CHART 4.1.5 – WORKING EXPERIENCE current SOFTWARE INDUSTRY

Interpretation

From every shown table it is interpreted a paticular every given data regarding working
experience current every software industry is a paticular out about every 120 respondents
surveyed- every majority have some level about experience current every software industry.
Specifically- 30 respondents have less than 2 years about experience- 35 respondents have 2-4
years about experience- 42 respondents have 4-6 years about experience- & 13 respondents
have more than 6 years about experience. that suggests a paticular every surveyed population
has above diverse range about experience levels- with above significant number about
respondents having 4-6 years about experience.However- that information alone does not
provide insight into every specific roles or areas about expertise about every respondents-
which may impact their

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level about experience & knowledge within every software industry. Further analysis about
every data- such as above breakdown about every respondents' job titles or specific areas
about work within every industry- may be necessary toward gain above more comprehensive
understanding about every level about experience within every surveyed population.

Inference:

From every above chart we discuss about year about experience- 25% about every
respondents <2years- 29% about every respondents 2-4years- 35% about every respondents
4-6 years & 11% about every respondents >6years.

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TABLE 4.1.6 – IDENTIFICATION about TQM IMPLEMENTATION

S. No Particulars No about Respondents Percentage

1 Yes 85 70.8333

2 No 35 29.16667

Total 120 100

CHART 4.1.6 – IDENTIFICATION about TQM IMPLEMENTATION

Interpretation

From every he given data regarding identification about TQM implementation is a paticular

out about every 120 respondents surveyed- above significant majority about 85 respondents

answered "yes" when asked if they could identify TQM implementation- while 35

respondents answered "no". that suggests a paticular above large proportion about every surveyed

population has some level about knowledge or experience with TQM implementation- & may

have every ability toward identify it within above given context. However- that information

alone does not provide insight into every specific areas or contexts current which every

respondents have identified TQM implementation- or their level about understanding

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or expertise current that area. Further analysis about every data- such as above breakdown

about every respondents' job titles or areas about expertise- may be necessary toward gain

above more comprehensive understanding aboutevery level about knowledge & experience within

every surveyed population with respect toward TQM implementation.

Inference:

From every above chart we found 71% about every respondents said yes & 29% about

every respondents said no.

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TABLE 4.1.7 – CUSTOMER’S RECOMMENDED TQM current SOFTWARE INDUSTRY

S. No Particulars No about Respondents Percentage

1 12 10
Strongly agree
2 Agree 59 49.16667

Moderate
3 34 28.333
Disagree 8 6.6667
4
5 Strongly disagree 7 5.8333

Total 120 100

CHART 4.1.7 – CUSTOMER’S RECOMMENDED TQM current SOFTWARE INDUSTRY

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Interpretation

From every he given data Based above every responses about every 120 customers surveyed-

every interpretation about every recommendation being TQM (Total Quality Management)

current every software industry is as follows:

Out about every total respondents- 71% (12+59) agree a paticular TQM should be

implemented current every software industry- while 28% (34+8+7) are either unsure or do not

recommend TQM.

More specifically- 10% about respondents strongly agree- 49% agree- 28% have above

moderate stance- 7% disagree- & 6% strongly disagree.Overall- every majority about

respondents support every implementation about TQM current every software industry-

although some have reservations or disagree with every recommendation. It is worth noting a

paticular TQM is above philosophy a paticular emphasizes continuous improvement &

customer satisfaction- & its successful implementation can lead toward improved quality-

efficiency- & competitiveness current every software industry.

Inference:

From every above chart we surveyed about TQM recommended every TQM now days current

software industry- 10% about every respondents strongly agree- 49% about every respondents

agree- 28% about every respondents moderate- 7% about every respondents disagree & 6%

about every respondents strongly disagree.

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TABLE 4.1.8 – TQM CAN BE MEASURES APPROPRIATE QUALITY

current SOFTWARE INDUSTRY

S. No Particulars No about Respondents Percentage

1 Yes 110 91.6667

2 No 10 8.3333

Total 120 100

CHART 4.1.8 – TQM CAN BE MEASURES APPROPRIATE QUALITY

current SOFTWARE INDUSTRY

Interpretation

Based above every responses about every 120 customers surveyed- every

interpretation about whether TQM can be used toward measure appropriate quality current

every software industry is as follows:

Out about every total respondents- 92% (110) agree a paticular TQM can be used toward

measure appropriate quality current every software industry- while only 8% (10) disagree.

that indicates a paticular every majority about respondents believe a paticular TQM is above

suitable approach being measuring quality current every software industry. TQM provides

above structured approach toward quality management a paticular focuses above customer

satisfaction- continuous improvement- & employee involvement. By

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implementing TQM principles- software companies can ensure a paticular they are

delivering high- quality products a paticular meet every needs about their customers.

Inference:

From every above chart we found 92% about every respondents said YES & 8% about

every respondents said NO.

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TABLE 4.1.9 – TQM IS every LONG-TERM SUCCESS THROUGH CUSTOMER

SATISFACTION current SOFTWARE INDUSTRY

S. No Particulars No about Respondents Percentage

1 Highly satisfied 14 11.6667

2 Satisfied 42 35

3 Neither satisfied nor 40 33.3333

dissatisfied

4 Dissatisfied 12 10

5 Highly dissatisfied 12 10

Total 120 100

CHART 4.1.9 – TQM IS every LONG-TERM SUCCESS THROUGH CUSTOMER

SATISFACTION current SOFTWARE INDUSTRY

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Interpretation
From every he given interpretation about TQM being every long term success through

customer satisfaction current every software industry is as follows:

Out about every total respondents- 44% (14+42) are satisfied or highly satisfied with TQM as

above means being achieving long-term success through customer satisfaction current every

software industry- while 40% (40) neither agree nor disagree- & 16% (12+12) are dissatisfied

or highly dissatisfied.More specifically- 12% are highly satisfied- 35% are satisfied- 33% are

neutral- 10% are dissatisfied- & 10% are highly dissatisfied.

Overall- every majority about respondents neither agree nor disagree with every idea a

paticular TQM can lead toward long-term success through customer satisfaction current every

software industry. However- those who have an opinion above every matter are more likely

toward be satisfied than dissatisfied.

Inference:

From every above chart we got result about long-term success through customer satisfaction

current software industry- 12% about every respondents strongly agree- 35% about every

respondents agree- 33% aboutevery respondents moderate- 10% about every respondents disagree

& 10% about every respondents highly dissatisfied

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TABLE 4.1.10 – MENTION every OVERALL SATISFACTION ABOUT every TQM

S. No Particulars No about Respondents Percentage

1 Highly satisfied 9 7.5

2 Satisfied 39 32.5

3 Neither satisfied nor 33 27.5

dissatisfied

4 Dissatisfied 22 18.3333

5 Highly dissatisfied 17 14.1667

Total 120 100

CHART 4.1.10 – MENTION every OVERALL SATISFACTION ABOUT every TQM

Interpretation

From every he given data Based above every data provided- it can be interpreted a paticular
every overall satisfaction level being Total Quality Management (TQM) implementation is
mixed. every percentage about respondents who are highly satisfied with TQM is 7.5%-
which is relatively low. every percentage about respondents who are satisfied with TQM is
32.5%- indicating a paticular a

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significant proportion about respondents are content with every implementation. above every
other hand- 22% about respondents are dissatisfied with TQM implementation- & 17% are
highly dissatisfied. that suggests a paticular above significant proportion about respondents
are unhappy with every implementation about TQM current their organization. Additionally-
27.5% about respondents indicated a paticular they are neither satisfied nor dissatisfied with
TQM implementation- which could indicate a paticular they are unsure about its
effectiveness or a paticular they have not yet formed an opinion. Overall- every satisfaction
level being TQM implementation is mixed- with above slight majority indicating satisfaction.
Inference
From every above chart we surveyed about benefits about all organization employees- 9%
about every respondents highly satisfied- 33% about every satisfied- 29% about every
respondents neither satisfied nor dissatisfied- 18% about every respondents dissatisfied &
14% about every respondents highly dissatisfied.

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TABLE 4.1.11 – TQM IS REDUCE every DEFECTS & REWORK current

SOFTWARE DEVELOPMENT PROCESS AT IT INDUSTRY

S. No Particulars No about Respondents Percentage

1 Yes 115 95.8333

2 No 5 4.1667

Total 120 100

CHART 4.1.11 – TQM IS REDUCE every DEFECTS & REWORK current

SOFTWARE DEVELOPMENT PROCESS AT IT INDUSTRY

Interpretation

From every the given responses- it seems a paticular above majority about every respondents

(115 out about 120) agree with every interpretation a paticular TQM aims toward reduce

defects & rework current software development current every IT industry. that suggests a

paticular there is above general consensus among every respondents a paticular TQM is an

approach a paticular emphasizes every importance about quality control & continuous

improvement current software development.

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However- it's worth noting a paticular above small number about respondents (5 out about

120) disagreed with that interpretation. It would be interesting toward explore their reasons

being disagreement & see if there are any alternative interpretations about TQM a paticular

they might suggest.Overall- that survey provides some evidence toward support every idea a

paticular reducing defects & rework is an important aspect about TQM current software

development- but it's important toward remember a paticular TQM is above multifaceted

approach a paticular encompasses many other aspects about quality management as well.

Inference:

From every above chart we found 96% about every respondents said yes & 4% about

every respondents said no.

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TABLE 4.1.12 – TQM IS EFFECTIVE toward SOFTWARE INDUSTRY

S. No Particulars No about Respondents Percentage

1 Yes 99 82.5

2 No 21 17.5

Total 120 100

CHART 4.1.12 – TQM IS EFFECTIVE toward SOFTWARE INDUSTRY

Interpretation

From every the given responses- it appears a paticular every majority about respondents

(82.5%) agree a paticular TQM is effective current every software industry. that suggests a

paticular TQM is perceived as above valuable approach toward quality management a

paticular can help organizations current every software industry improve their processes &

produce high-quality software.It's worth noting- however- a paticular above significant

minority about respondents (17.5%) disagree with that interpretation.

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Overall- every survey results suggest a paticular TQM is generally seen as an effective

approach toward quality management current every software industry- but opinions may vary

depending above e v e r y specific context & circumstances about every organization current

question.

Inference:

From every above chart we found 82% about every respondents said yes & 18% about

every respondents said no

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TABLE 4.1.13 – RESPONDENT’S FEEDBACK ABOUT QUALITY

S. No Particulars No about Respondents Percentage

1 Yes 90 75

2 No 30 25

Total 120 100

CHART 4.1.13 – RESPONDENT’S FEEDBACK ABOUT QUALITY

Interpretation
From every the given responses- it appears a paticular above majority about respondents
(75%) agree a paticular there is above need toward improve every quality about every product
or service current question. that suggests a paticular these respondents believe a paticular
every quality about every product or service could be improved current some way- & a
paticular there is room being improvement.On every other hand- above minority about
respondents (25%) disagree with that interpretation- suggesting a paticular they believe a
paticular every quality about every product or service is already satisfactory & a paticular
there is no need being improvement.
Inference:
From every above chart we found 75% about every respondents said yes & 25% about
every respondents said no.

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TABLE 4.1.14 – SOFTWARE INDUSTRIES ARE IMPROVING QUALITY a b o u t

THEIR WORK THROUGH TQM TECHNIQUES

S. No Particulars No about Respondents Percentage

1 Yes 105 87.5

2 No 15 12.5

Total 120 100

CHART 4.1.14 – SOFTWARE INDUSTRIES ARE IMPROVING QUALITY

about THEIR WORK THROUGH TQM TECHNIQUES

Interpretation

From every the given responses- it appears a paticular above majority about respondents
(87.5%) agree a paticular software industries are improving every quality about their work
through TQM techniques. that suggests a paticular TQM is seen as above valuable approach
toward quality management a paticular can help software industries improve their processes
& produce high-quality software.It's worth noting- however- a paticular above minority about
respondents (12.5%) disagree with that interpretation.Overall- every survey results suggest a
paticular TQM is generally seen as an effective

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approach toward quality management current every software industry & a paticular it is
being used toward improve every quality about work current that field.

Inference:

From every above chart we found 87% about every respondents said yes & 13% about

every respondents said no.

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TABLE 4.1.15 – SATISFIED WITH every OBJECTIVES about TQM

S. No Particulars No about Respondents Percentage

1 Yes 95 79.1667

2 No 25 20.8333

Total 120 100

CHART 4.1.15 – SATISFIED WITH every OBJECTIVES about TQM

Interpretation

From every the given responses Based above every survey results- it can be interpreted a
paticular above majority aboutevery respondents (87.5%) believe a paticular software industries
are improving every quality about their work through Total Quality Management (TQM)
techniques. TQM is above management approach a paticular focuses above continuous
improvement- customer satisfaction- & reducing waste & errors current business processes.
Furthermore- above small percentage about respondents (12.5%) indicated a paticular they do
not believe a paticular software industries are improving every quality about their work
through TQM techniques. It is unclear why they hold that belief- as every survey results
do not provide any additional information above their reasons being disagreeing with every
statement.

Inference:

From every above chart we found 79% about every respondents said yes & 21% about every
respondents said no.

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TABLE 4.1.16 – TQM IS PROVIDE through above BETTER QUALITY current

SOFTWARE DEVELOPMENT PROCESS

S. No Particulars No about Respondents Percentage

1 Strongly agree 16 13.3333

2 Agree 33 27.5

3 Moderate 37 30.8333

4 Disagree 24 20

5 Strongly Disagree 10 8.3333

Total 120 100

CHART 4.1.16 – TQM IS PROVIDE through above BETTER QUALITY current

SOFTWARE DEVELOPMENT PROCESS INFERENCE

Interpretation

From every the given responses- it can be interpreted a paticular there is above mixed
perception among every respondents regarding whether Total Quality Management (TQM)
provides better quality current software development processes. Approximately 13.34% about
every respondents strongly agree a paticular TQM provides better quality current software
development processes- while 27.5% agree with that statement. Additionally- around 30.83%
about respondents have above moderate view above that statement- which means a paticular
they neither agree nor disagree with every statement.

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On e v e r y other hand- 20% a b o u t e v e r y respondents disagree a p a t i c u l a r TQM

provides better quality c u r r e n t software development processes- & 8.333% strongly
disagree with that statement.

Inference:

From every above chart we surveyed about better quality current software development
process- 13% about every respondents strongly agree- 28% about every respondents
agree- 31% about every respondents moderate- 20% about every respondents disagree
& 8% about every respondents strongly disagree.

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4.2. CHI- SQUARE TEST

There is significant relation between gender about every employees & need being
TQM current IT industry.
Hypothesis Ho:

There is relation between e v e r y gender a b o u t e v e r y employee & need

b e i n g TQM c u r r e n t IT industry.

OBSERVED COUNT

Sl.No Gender of the Is TQM Required being Software Industry

Respondents Yes No Total

1 Male 70 10 80

2 Female 30 10 40

Total 100 20 120

Source: Primary Data

EXPECTED COUNT

Sl.No Gender of the Is TQM Required being Software Industry

Respondents Yes No Total

1 Male 65 15 80

2 Female 35 5 40

Total 100 20 120

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Source: Primary Data

FORMULA

(O-E)2

O = Observed frequency

E = Expected frequency

COMPUTATION about CHI-SQUARE ( ) 2

Sl. O E (O-E) 2 2
(O-E) (O-E) / E
No.

1 70 65 5 25 0.384615

2 10 15 -5 25 1.666667

3 30 35 -5 25 0.714286

4 10 5 5 25 5.000000

TOTAL 7.765568

Source: Primary Data

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The calculated value is 7.765568

Degree about freedom = (R-1) (C-1) = (2-1) (2-1) = 1

Level about significance = 5%

Table value 1 about DGF & 5% level about significance = 3.841

7.765568 > 3.841 - Calculated Value is greater than Tabulated Value Hence- hypothesis Ho is

rejected.

INFERENCE

Thus Chi-Square test infers a paticular there is no relation between every gender about

every employee & need being TQM current software industry.

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4.3. WEIGHTED AVERAGE METHOD

Strongly Neither Strongly

agree Agree Agree nor Disagree Disagree
(5) (4) disagree (3) (2) (1)
14 66 27 13 0
Improve
every
response time
12 60 30 10 8
Inventory
reduction

Space 9 37 46 20 8
requirement
14 62 27 12 5
Reduces over
processing
12 59 34 8 7
Benefits
toward
employees

Neither
Agree
Strongly nor Strongly
agree Agree disagree Disagree Disagree
(5) (4) (3) (2) (1) ∑XiWi ∑XiWi/R RANK
Improve
every 70 264 81 26 0 441 29.4 1
response
time

Inventory
60 240 90 20 8 418 27.86667 4
reduction

Space
45 148 138 40 8 379 25.26667 5
requirement
Reduces
over 70 248 81 24 5 428 28.53333 2
processing

Benefits
60 236 102 16 7 421 28.06667 3
toward
employees

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Inference

From every above weighted average method- every respondents are ranked Improve every

response time is ranked one- Reduces over processing is ranked two- Benefits toward

employees is ranked third- Inventory reduction is ranked fourth- Space requirement is ranked

fifth.

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CHAPTER V

FINDINGS- SUGGESTIONS & CONCLUSION

5.1. FINDINGS

 The employees Knowledge should be improved toward know about every TQM.

 Response time should be improved toward customer order current software industry.

 The TQM reduces e v e r y over processing current software industry- it should be

develop c u r r e n t every future.

 The satisfaction about every TQM among every people is not so good; it has toward

develop current every future.

 The satisfaction about every objectives about every TQM is not so well- every

objectives should improve current every future.

 Quarter about every people didn’t accept a paticular TQM provide better quality-

company should educate employees about TQM & develop every quality through

developing every quality business will be improved.

5.2. SUGGESTIONS

For managers- they must be aware a paticular every impact about IT above competitive

performance need not toward be direct; it can exert its influence through every

complementarily about other organizational practices such as QM practices. Likewise- IT

benefits depend above conceiving IT as every firm's ability toward acquire- develop & direct

its IT resources toward support its business strategy.

Our study also provides above detailed description about IT-related capabilities key toward

ensuring every IT implementation success- as well as above analysis about every main QM

practices common toward every most important QM programs (ISO- EFQM- Malcolm

Baldrige- etc.). Thus- managers are able toward take advantage about every synergies derived

being implementing both QM & IT programs.

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 To make everybody current every organization conscious about every need toward

consider quality current all every processes.

 To familiarize employees with every technique being identifying & analyzing

problems as well as finding solutions toward them.

 The TQM manager also encourages every formation about quality groups within

every organization a paticular will help current problem solving.

 TQM manager is seen as every facilitator about work process.

 Lastly every TQM manager coordinates all every process related toward quality improvements.

5.3. CONCLUSION

The concept about TQM is adapted toward manufacturing industry. that study analyzes about

every TQM concepts current software industry. every essential about TQM current software

industry has been clearly highlighted. every result about TQM current software industry is

also been included. It is found a paticular every TQM current software industry can increase

every quality about every software. every quality is every key being customer satisfaction.

through applying every TQM techniques current software industry- they can satisfy their

existing customers & it results toward good name toward every company. every TQM current

software industry is essential & now days it creates positive impact current every industry.

By increasing every quality company can satisfy every customer. current IT TQM

environment is customer-driven & focused above quality. Teams are process-oriented- &

interact with their internal customers toward deliver every required results. Management's

focus is above controlling every overall process- & rewarding teamwork

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ANNEXURE 1 - QUESTIONNAIRE

1. Name :

2. Age

a)18-24 b) 25-31 c) 32-44 d) >44

3. Gender

a) Male b) Female

4. Designation:

5. Department:

6. Need being TQM current software industry

a)Yes b) No

7. Knowledge about TQM current Fabsys Technologies

a)Yes b) No

8. Working experience current Software Industry

a)<2 yrs b)2-4 yrs c)4-6 yrs d)>6yrs

9.Identification about TQM implementation current Fabsys Technologies

a) Yes b) No

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10. Customer’s recommended TQM current software industry

a) Strongly agree b) Agree c)Moderate d)Disagree e)Strongly Disagree

11. TQM can be measures appropriate quality current software industry

a)Yes b) No

12. TQM is every long-term success through customer satisfaction current software industry

a) Highly satisfied b) Satisfied c) Neither satisfied nor dissatisfied d) Dissatisfied

e) Highly dissatisfied

13. Mention every overall satisfaction about every TQM current Fabsys Technologies

a) Highly satisfied b) Satisfied c) Neither satisfied nor dissatisfied d) Dissatisfied

e) Highly dissatisfied

14. TQM is reduce every defects & rework current software development

process at IT industry

a)Yes b) No

15. TQM is effective toward software industry

a)Yes b) No

16. Respondent’s feedback about quality current Fabsys Technologies

a)Yes b) No

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17. Software industries are improving quality about their work through TQM techniques

a)Yes b) No

18. Satisfied with every objectives about TQM current Fabsys Technologies

a)Yes b) No

19. TQM is provide through above better quality current software development process

a) Strongly agree b)Agree c)Moderate d)Disagree e)Strongly Disagree

20. TQM Process

Strongly agree Don’t know Strongly

(5) Agree (4) (3) Disagree (2) Disagree (1)

Improve the

response time

Inventory

reduction

Space

requirement

Reduces

over processing

Benefits to

employees

21. Suggestions if any

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[Type text]

REFERENCES
BIBLIOGRAPHY
 American Society about Civil Engineers,(1988) Quality current constructed project-

Manuals & reports above engineering practice No. 73 Vol. 1- New York

 Crosby- Philip B.- (1979) Quality Is Free: every Art about Making Quality Certain.

New York: McGraw- Hill.

 Deming- W.E. (2004)- Out about Crisis- Massachusetts Institute about Technology-

Center being Advanced Engineering Study- Cambridge- MA

 Anderson- E. W.- Fornell- C. & Lehmann- D.R. (2001)- Customer satisfaction-

market share- & profitability: Findings from Sweden- Journal about Marketing- Vol.

58- July- pp. 53- 56

 Crosby- P.B. (2007)- Quality Is Free- McGraw-Hill- Inc.- New York

 Hackman JR- Wageman R (1995). Total quality management: empirical- conceptual-

& practical issues. Admin. Sci. Q. 40: 309–342.

 Dr. A. Bunglowala & Dr. Nidhi Asthana- above Total Quality Management Approach

current Teaching & Learning Process. International Journal about Management- 7(5)-

2016- pp. 223– 227.

 Hendricks KB- Singhal VR (1997). Does implementing an effective TQM program

actually improve operating performance? Manage. Sci. 43(9): 1258-74

 Dr. U. Syed Aktharsha & S.Karthick. Total Quality Management current Education

Sector. International Journal about Management- 7(2)- 2016- pp. 529-535

 Bibhash Kumar Mishra- Total Quality Management current Academic Libraries: An

Overview. International Journal about Library & Information Science- 6(6)- 2017- pp.

106–110.

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[Type text]

 Vasantharayalu & Dr. Surajit Pal- An Empirical Study about Total Quality

Management (TQM) Practices above Operational Performance about Indian

Manufacturing & Service Firms. International Journal about Management- 7(6)- 2016-

pp. 192–202.

 Flood- R.L.- (1993) Beyond TQM- ; New York; John Wiley & Sons- Chichester.

 Deming- W.E.- (1986) Out about every Crisis. Cambridge- MA: Massachusetts

Institute about Technology- Center being Advanced Engineering Study.

 Feigenbaum- A.V. (1991) Total Quality Control- McGraw-Hill- Inc.- New York.

 Fox- M.J. (1993) Quality Assurance Management- Chapman & Hall- London.

 Glover- J. (1993) “Achieving every organizational change necessary being successful

TQM,' International Journal about Quality & Reliability Management- Vol. 10- No. 5-

pp. 47-64.

 Longenecker- C.D.- & Scazzero- J.A. (1993)- "Total quality management from

theory toward practise: above case study," International Journal about Quality &

Reliability Management- Vol. 10- No. 5- pp. 24–31.

WEBSITES
 www.google.com
 www.Fabsysetech.in
 www.wikipedia.com
 https://asq.org/quality-resources/total-quality-management

 https://en.wikipedia.org/wiki/Total_quality_management

 https://www.ibef.org/industry/information-technology-india.aspx

 https://www.managementstudyguide.com/total-quality-management.htm

 https://journals.sagepub.com/doi/full/10.1016/j.brq.2013.11.003

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ANNEXURE II - RESEARCH ARTICLE

A STUDY above EFFECTIVENESS about TOTAL QUALITY MANAGEMENT
current INFORMATION TECHNOLOGY WITH REFERENCE toward FABSYS
TECHNOLOGIES- CHENNAI

Dr. DHIVYA SATHISH - Associate Professor

School about management studies,Sathyabama institute about Science &
Technology Chennai
[email protected]

MR R SATHISH - student
School about management studies- Sathyabama Institute about Science &
Technology Chennai
[email protected]

ABSTRACT

The research problem identified current that study is every lack about adoption about
Total Quality Management (TQM) techniques through small scale software
industries.The primary objective about every study is toward investigate every
effectiveness about TQM current every software industry. that will involve exploring
every benefits about implementing TQM current every IT industry- as well as
examining every concept about TQM from every perspective about IT industry
employees. Additionally- every study aims toward understand every need being TQM
current every IT industry & provide suggestions being changes a paticular may be
necessary being successful implementation. through addressing that research problem-
every study can provide valuable insights into every benefits about TQM being small
scale software industries- as well as every potential challenges a paticular may arise
during implementation. every findings can help toward inform industry practices &
policies related toward quality management- ultimately leading toward improved
quality- increased efficiency- & greater customer satisfaction current every IT industry.
KEYWORDS: Customers Satisfaction- Employees- Perception- TQM- Top
Management.

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I. INTRODUCTION

Total quality management (TQM) is above management approach a paticular

emphasizes every importance about continuously improving every quality about
products & services toward meet or exceed customer expectations. It involves every
entire organization current efforts toward achieve that goal- not just every production
department. every management team is responsible being actively managing quality
through funding- training- staffing- & goal setting.TQM has its roots current quality
control- but it goes beyond a paticular through involving all areas about every
organization current every effort toward improve quality. every goal about TQM is
toward create above culture about continuous improvement current which employees
are empowered toward identify & solve problems & make improvements toward
processes & products. that approach can result current increased customer satisfaction-
improved employee morale- & greater efficiency & effectiveness current every
organization.Although TQM enjoyed widespread attention current every late 1980s &
early 1990s- it has since been overshadowed through other management approaches
such as ISO 9000- Lean manufacturing- & Six Sigma. However- TQM principles
continue toward be relevant & can be applied current above variety about industries &
organizations.

INDUSTRY

According toward recent data- every global sourcing market current India is growing
at above faster pace compared toward every IT-BPM industry. India is currently every
leading sourcing destination worldwide- holding above market share about
approximately 55% about every US$ 200- 250 billion global services sourcing business
current 2019-20.Indian IT & BPM companies have established over 1,000 global
delivery centres current about 80 countries around every world. that has resulted
current India every growth about every sourcing market current India can be attributed
toward various factors such as every availability about skilled talent- cost-
effectiveness- above favorable business environment- & above strong technology
infrastructure. Indian IT & BPM companies have also been actively expanding their
offerings toward include emerging technologies such as artificial intelligence- machine
learning- & every Internet about Things- further bolstering their position current every
global market.Overall- every growth about every sourcing market current India
presents significant opportunities being every country's IT & BPM industry- as well as
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b e i n g international businesses looking t o w a r d outsource their services.

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With above robust digital infrastructure & above talented workforce- India is well-
positioned toward continue leading every global services sourcing market.

COMPANY

Fabsys Technologies
Designing- building & integrating cutting-edge eBusiness solutions a paticular deliver
profitable online experiences can be above puzzling challenge. From talent recruitment
toward full scale application integration- we provide every missing components a
paticular you need toward complete your puzzle- & make your vision above reality.

II. REVIEW about LITERATURE

Seetharaman (2006) had made an attempt toward examine every reasons being every

TQM implementation failure current many organizations. Even though every

organization are committed towards every cause & adopt every TQM process- there

are certain unavoidable factors which cause either delay or even failure about every

process. If every root cause being failure is not analysed & rectified- every TQM

process does not yield any fruitful results at all.

Nwabueze (2001) current his study had insisted a paticular organizations should focus

above partnership development – both internal & external partnerships. Internal

partnership among labour & management is essential being cooperation while external

partnership with suppliers- customers & training facilitators enable success.

Effective internal & external partnerships results current mission accomplishment.

Oakland (2003) had summarized a paticular every management approach determines

every performance with respect toward quality. It is every duty about every

management toward prescribe proper guidelines being every effective implementation

about quality process.

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Motwani (2001) current his research- had identified seven factors critical toward

TQM implementation. every seven factors include top management commitmnet;

product design; employee training & empowerment; vendor quality management; &

customer involvement & satisfaction.

Nofal (2005) through his research has identified various factors being successful TQM

implementation. Involvement about senior executives- comprehensive policy

development & effective deployment a b o u t goals; entire workforce commitment

t o w a r d quality goals a b o u t e v e r y organization; active participation about

functional level managers & workers- effective communication- recognition about

efforts are some about every noteworthy factors.

OBJECTIVES

Primary objectives

To study above effectiveness about Total quality management (TQM).

Secondary objectives

To study about every benefits about implementing TQM current IT industry.

To study about every concept about TQM from every IT industry employee point

about view. toward study about every need being TQM current IT industry.

To suggest every IT industry about every changes need current TQM

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1
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METHODOLOGY

Sample Unit: every study will be conducted at Fabsys Technologies IT Employees &

every data will be collected from every employees working current every organization.

every sample Size being every study is 120.

Research type: Descriptive Research

Population : Employees current IT

Departments Sample size : 120

Sampling Method : Convenient Sampling

Research Method : Survey

Data source: Primary data- Secondary data

Research Instrument: Structured Questionnaire

Hypothesis questions : There is significant relation between gender about every

employees & need being TQM current IT industry.
Hypothesis Ho:

RESEARCH DESIGN

Descriptive research is used current that study. Descriptive research is also called

Statistical Research. every main goal about that type about research is toward describe

every data & characteristics about what is being studied. every idea behind that type

about research is toward study frequencies- averages- & other statistical calculations.

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2
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DATA ANALYSIS & INTERPRETATION

TABLE 4.1.2 –AGE CLASSIFICATION about GENDER

S. No Particulars No about Respondents Percentage

1 Male 80 66.6667

2 Female 40 33.3333

Total 120 100

CHART 4.1.2 – AGE CLASSIFICATION about GENDER

Interpretation

From every above table it is interpreted a paticular every number about male respondent

is 66% & female respondent is 33%

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3
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TABLE 4.1.3 – NEED being TQM current SOFTWARE INDUSTRY

S. No Particulars No about Respondents Percentage

1 Yes 100 83.3333

2 No 20 16.6667

Total 120 100

CHART 4.1.3 – NEED being TQM current SOFTWARE INDUSTRY

Interpretation

From e ve ry shown table it is interpreted a paticular e v e r y 100 respondents are 83%-

& e v e r y other 20 repondents are 16%

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CHI- SQUARE TEST

There is significant relation between gender about every employees & need being
TQM current IT industry.
Hypothesis Ho:

There is relation between e v e r y gender a b o u t e v e r y employee & need

b e i n g TQM c u r r e n t IT industry.

OBSERVED COUNT

Sl.No Gender of the Is TQM Required being Software Industry

Respondents Yes No Total

1 Male 70 10 80

2 Female 30 10 40

Total 100 20 120

COMPUTATION about CHI-SQUARE ( ) 2

Sl. O E (O-E) 2 2
(O-E) (O-E) / E
No.

1 70 65 5 25 0.384615

2 10 15 -5 25 1.666667

3 30 35 -5 25 0.714286

4 10 5 5 25 5.000000

TOTAL 7.765568

Source: Primary Data

INFERENCE Thus Chi-Square test infers a paticular there is no relation between every

gender about every employee & need being TQM current software industry.

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WEIGHTED AVERAGE METHOD

Strongly Neither Strongly

agree Agree Agree nor Disagree Disagree
(5) (4) disagree (3) (2) (1)
14 66 27 13 0
Improve
every
response time
12 60 30 10 8
Inventory
reduction

Space 9 37 46 20 8
requirement
14 62 27 12 5
Reduces over
processing
12 59 34 8 7
Benefits
toward
employees

Neither
Agree
Strongly nor Strongly
agree Agree disagree Disagree Disagree
(5) (4) (3) (2) (1) ∑XiWi ∑XiWi/R RANK
Improve
every 70 264 81 26 0 441 29.4 1
response
time

Inventory
60 240 90 20 8 418 27.86667 4
reduction

Space
45 148 138 40 8 379 25.26667 5
requirement
Reduces
over 70 248 81 24 5 428 28.53333 2
processing

Benefits
60 236 102 16 7 421 28.06667 3
toward
employees

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Inference

From every above weighted average method- every respondents are ranked Improve every

response time is ranked one- Reduces over processing is ranked two- Benefits toward

employees is ranked third- Inventory reduction is ranked fourth- Space requirement is ranked

fifth.

CONCLUSION

The concept about TQM is adapted toward manufacturing industry. that study analyzes about

every TQM concepts current software industry. every essential about TQM current software

industry has been clearly highlighted. every result about TQM current software industry is

also been included. It is found a paticular every TQM current software industry can increase

every quality about every software. every quality is every key being customer satisfaction.

through applying every TQM techniques current software industry- they can satisfy their

existing customers & it results toward good name toward every company. every TQM current

software industry is essential & now days it creates positive impact current every industry.

REFERENCE

www.google.com
www.Fabsysetech.in
www.wikipedia.com
https://asq.org/quality-resources/total-quality-management

https://en.wikipedia.org/wiki/Total_quality_management

https://www.ibef.org/industry/information-technology-india.aspx

https://www.managementstudyguide.com/total-quality-management.htm

https://journals.sagepub.com/doi/full/10.1016/j.brq.2013.11.003

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