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Assignment 1

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18 views

Assignment 1

Uploaded by

piyushagarwal6100
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Assignment 1

Wednesday, December 7, 2022 4:04 PM

Assignment

Q. Report submission on your research on Now platform regarding complex


application being developed on Now Platform and which org are using Now

Platform

1. Connecting the workplace


The one that we are just that little bit prouder of than any of the apps we’ve built, is 4Facility, which
now goes under the name of Workplace Service Delivery Suite.

What we saw when we first stuck our teeth into building 4Facility were loads of frustrated employees
and facility managers.

With facility managers trying to manage and track services with manual processes (like pen and
paper) and applications (like Outlook and Excel), workplace management was an extremely inefficient
process. The lack of clarity on how and where to request services was a cause of constant frustration
for employees.

So, we built a service management app and we developed a 3D interactive floor plan, the likes of
which had never been seen before. It won us the 2014 Innovation Award and the app took off from
there.

Since then, the app has become the go-to app to manage and track everything in a central facility
management system. The app’s core Space and Case Management functionalities have transformed
the lives of employees and facility managers. Above all, it’s made booking desks, rooms, cars, parking
spaces and much more so incredibly easy to do.

2. Team Zone application


At one of the largest global pharmaceutical companies, different teams were using different systems
and processes to provide services to fellow workers within the organization.

This was resulting in a poor employee experience and reduced operational efficiency. An app was
needed to support rapid deployment of new department-specific case management apps (Team
Zones).

We built a ServiceNow business app that automated most of the technical stuff needed for different
teams and departments to onboard to ServiceNow. In this way, we lowered the migration costs and
threshold for teams to opt-in.

ServiceNow is now easy to adopt for any team that wants to mature its service processes. The Team
Zone app can readily deploy a Case Management solution on ServiceNow, including portals and
catalogs.

3. Supporting finance and procurement workflows integrated to SAP


At a large chemical company, managing the master data in SAP was a slow, labor-intensive
operation. When we were called in, the process was handled through email, making the required full
traceability and clear responsibility of data validation not only a long but also fault-sensitive process.

The ServiceNow business app we built was a pro-code solution for IT as an extension to the ERP,
handling request management for all kinds of MDM requests (Customer, Vendor, Material, Cost
Centers) that needed to be processed. We designed the app so that it uploads Excels following a
certain template.

This template is automatically transformed to data in ServiceNow. Then, an approval flow is triggered
to ensure additional validation and ownership of the data. Finally, the validated data is sent to SAP to
be processed by BAPI.

The lead time of processing new data was reduced from days to hours and the required effort per
request from hours to seconds. The compliance team was left with a clear, real-time audit trail with
approvals for all data changes.

4. Fleet management – ‘Hacking’ an app for Tesla

Going Green with Technology was the theme of one of our annual ServiceNow hackathons (which by
the way are the biggest ServiceNow hackathons in the world!). During this 3-day event, we took a
new view at what technology can do to contribute to a greener world.

For us, there’s no better iconic symbol of green + tech than a Tesla car. During the hackathon, we
worked in teams to build innovative new features on the ServiceNow platform, and we managed to
achieve some astonishing results.

In just two days, we built a ServiceNow solution for fully automated fleet management of connected
pool cars, including cool features like locating, unlocking and starting a Tesla from your mobile
device.

5. Much-needed factory digitization solution

ServiceNow business app that connects workers

Last, but not least, on our list of most innovative apps is an app that started as something very small.
And that turned into something very big.

It started with the need to enhance workflow intelligence and ended up as powerful app that extends
an organization’s ERP.

Working for a major Dutch beer brewer, we were convinced we could somehow improve production
efficiencies on the shopfloor. How? By building a ServiceNow business app that would optimize
factory workflows and increase uptime, with operator-enablement in mind. And we succeeded!

Once this app had proved its worth, we moved on to build 4Industry, a digital manufacturing
operating system (DMOS) aimed at increasing Operational Equipment Effectiveness (OEE). This
mobile-enabled platform connects your IoT sensors, systems, operators and plant assets, pairing
these with the tools to manage them all for optimal performance.

Now, our Factory Digitization Solution combines our consultancy services for manufacturing business
process optimization with the capabilities of 4Industry.

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