GUJARAT UNIVERSITY

Syllabus for B. A., B. Com. and B. Sc. Programmes

Based on National Education Policy-2020

SEMESTER – III
Skill Enhancement Courses
SEC-CES-236: Common Employability Skills
(With Effect from Academic Year 2024-2025)
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Andragogy: Classroom Lectures, In-Class Activities and Group Discussions,
Role-Plays, Skill-based Practical Exercises, etc.
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Learning Objectives: This syllabus is designed:
• To help students in developing various employability skills that are
necessary in all major economic sectors.
• To attain the basic business-defined employability skills for their careers
and for further education and training.
• To allow students to be prepared for the ever-changing needs of today’s
workforce.
• To equip students with the necessary skills to gain sustainable
employment and make them confident to prevail in the ever-challenging
global markets.
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Learning Outcomes: On successful completion of the syllabus, the students
will be able:
• To understand the importance of common employability skills in Diverse
and Inclusive Environments.
• To acquire some basic employability skills required in employees.
• To learn and confidently prove their skills in the field of business.
• To comprehend the various employability skills that will take them
through the path of building career, practicing communication skills,
negotiating in real-life situations and learning the intricacies of
entrepreneurship.
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 UNIT- I
Employability Skills (Personal Level)
1. Personal Skills:
(a) Initiative
(b) Planning
(c) Decision-taking
(d) Problem-solving
(e) Negotiating
(f) Adaptability
(g) Digital Literacy

2. Behavioural Skills:
(a) Acting independently
(b) Social etiquette
(c) Patience
(d) Assertiveness
(e) Building relationships
(f) Conflict resolution
(g) Work-life balance

3. Language Skills:
(a) Listening
(b) Speaking
(c) Reading
(d) Writing

4. Self-Management Skills:
(a) Self-confidence
(b) Self-grooming
(c) Self-motivation
(d) Stress Management
(e) Goal Setting and Time Management
(f) Prioritizing tasks
(g) SWOT Analysis (Strengths, Weaknesses, Opportunities and Threats)

5. Emotional Intelligence Skills:

(a) Perceiving emotions
(b) Managing emotions
(c) Empathy
(d) Self-awareness
(e) Self-regulation
(f) Social awareness
(g) Handling relationships

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6. Professional Skills:
(a) Managing oneself professionally
(b) Maintaining professional work ethics
(c) Communicating effectively
(d) Developing interpersonal skills
(e) Perusing training opportunities
(f) Thinking critically
(g) Managing office politics

UNIT-II:
Employability Skills (Workplace Level)

1. Workplace Skills:
(a) Planning and Organizing
(b) Work Ethics
(c) Decision Making
(d) Problem Solving
(e) Working with Tools and Technology
(f) Resource Management
(g) Diversity at Work

2. Teamwork Skills:
(a) Understanding the role of a team
(b) Selecting team members
(c) Clarifying team objectives
(d) Establishing team rules
(e) Assigning the task to the team members
(f) Leading the team and dealing with a difficult team member
(g) Ensuring team success

3. Problem-Solving Skills
(a) Defining a problem
(b) Analyzing the problem neutrally
(c) Identifying root cause of the problem
(d) Brainstorming for the potential solutions
(e) Evaluating alternatives for a solution
(f) Developing action plan
(g) Executing action plan

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4. Customer Service Skills:
(a) Know Your Customer (KYC)
(b) Greeting customers
(c) Customer focus
(d) Resourcefulness
(e) Handling grievances
(f) Calmness
(g) Relationship building with customers

5. Essential Digital Skills:

(a) Working smart with Electronic Devices
(b) Handling Information and Content
(c) Using Social Media for Professional Development
(d) Using Mobile Apps professionally
(e) Using Online tools for meeting
(f) Using Artificial Intelligence (AI)
(g) Understanding Cyber Security

6. Green Skills:
(a) Society and Environment
(b) Importance of Green Economy
(c) Factors causing an imbalance in environment
(d) Environment protection
(e) Conservation of Natural Resources
(f) Learning the 3 R of environment (Reduce, Reuse, Recycle)
(g) Our Role in Sustainable Development

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 Modes of Evaluation
1. Continuous and Comprehensive Evaluation (CCE) - (25Marks)
(A) Attendance: 05 Marks
(B) Assignment: 05 Marks
(C) Mid-Term Evaluation: 15 Marks
After completion of the syllabus, the faculty member will conduct mid-term
evaluation. The concerned faculty member will decide the mode of mid-term
evaluation from the following:

❖ MCQ Based Examination (Online/Offline)

(15 MCQs of one mark each, Time Duration: 15 Minutes)
(OR)
❖ Any one from the following:
• Open Book Exam • Case Studies
• Practical Exam • Report Writing
• Essay/Article Writing • Interviews
• Quizzes (On/Offline) • Poster Presentation
• Objective Test • Seminar
• Class Assignment • Paper Presentation
• Research/Dissertation • Viva Voce/Oral

(OR)
❖ Descriptive Examination (Time Duration: 45 Minutes)

Note: Structure of the Question Paper for Descriptive Examination

(Time Duration: 45 Minutes, Marks: 15)

Q –1. Briefly discuss any ONE of the following: (From Unit-I) 10

(A) General Question
(B) General Question
(C) General Question
Q – 2. Write a short note on any ONE of the following: (From Unit-II) 05
(Out of three)

2. Semester End Evaluation (SEE) – (25Marks)

********
Modes of Evaluation Maximum Marks Minimum Passing Marks

CCE 25 09
SEE 25 09

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Total No. of Teaching Hours: 30 Hours
Unit – I: 15 Hours
Unit – II: 15 Hours

Credit Distribution:
Total Credits: 02 Credits
Lecture: 1 Credit
Practical: 1 Credit

Notes:
• One Hour of Lecture is equal to 1 Credit per week.
• Two Hours of Practical is equal to 1 Credit per week.
• Practical Classes may be conducted in the Classroom/Language Lab/
Business Lab/Computer Lab depending on the requirement.
• For Practical Classes, one batch size of students (per teacher) will be as
per the rules of Gujarat University.

Acronyms Expanded:
• L+P: Lecture + Practical
• SEC: Skill Enhancement Courses
• CCE: Continuous and Comprehensive Evaluation
• SEE: Semester End Evaluation

➢ Recommended Reading:
1. Soft Skills – Ajay R. Tengse, Orient BlackSwan
2. Soft Skills for Everyone – Jeff Butterfield, Cengage
3. Employability Skills and Attributes Framework – Andrew Bryant
4. Employability Skills Development – Dave Turner
5. Understanding and Managing Employability in Changing Career
Contexts – Clarke, M

➢ Recommended E-Content:
English GUETA Website/English GUETA App/ English GUETA
YouTube channel
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 GUJARAT UNIVERSITY
Paper Style for Semester End Evaluation
B. A., B. Com. and B. Sc., Semester – III (NEP)
Skill Enhancement Courses
SEC-CES-236: Common Employability Skills
(With Effect from Academic Year 2024-2025)
Time: 1 Hour Marks: 25
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Q –1. Briefly discuss any ONE of the following: (out of three) 10

(A) General Question
(B) General Question
(C) General Question
(From Unit-I)

Q – 2. Briefly discuss any ONE of the following: (out of three) 10

(A) General Question
(B) General Question
(C) General Question
(From Unit-II)

Q – 3.Choose the correct options: 05

Notes: (1) Any 5 MCQs out of 8 from Unit - I & II)
(2) 4 MCQs to be asked from each unit

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 GUJARAT UNIVERSITY
Model Question Paper for Semester End Evaluation
B. A., B. Com. and B. Sc., Semester – III (NEP)
Skill Enhancement Courses
SEC-CES-236: Common Employability Skills
(With Effect from Academic Year 2024-2025)
Time: 1 Hour Marks: 25
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પ્રશ્ન – 1. નીચેનામાાંથી કોઈપણ એક પર ટાં કમાાં ચચાા કરો: 10
(A) વ્યક્તિગિ કૌશલ્યો
(B) વિતણ ૂક કૌશલ્યો
(C) સ્વ-વ્યવસ્થાપન કૌશલ્યો

પ્રશ્ન – 2. નીચેનામાાંથી કોઈપણ એક પર ટાં કમાાં ચચાા કરો: 10

(A) ટીમવકત કૌશલ્યો
(B) ગ્રાહક સેવા કૌશલ્યો
(C) આવશ્યક ડિજિટલ કૌશલ્યો

પ્રશ્ન – 3. સાચો વિકલ્પ પસાંદ કરો: (કોઈપણ પાાંચ) 05

(1) સ્વ-વ્યવસ્થાપન કૌશલ્ય _______ ને રોકવામાાં મદદ કરે છે .
(a) મનોવૈજ્ઞાનનક નવકૃનિઓ
ાં ી નવકૃનિઓ
(b) વિતણ ૂક સાંબધ
(c) ચ િંિા નવકૃનિઓ
(d) ઉપરોતિ િમામ

(2) નીચેનામાાંથી કય ાં રોજગારી કૌશલ્ય નથી?

(a) ટીમ નનમાાણ કૌશલ્ય
(b) વ્યવસ્થાપન કૌશલ્યો
(c) નનણાય લેવાની કશળતા
(d) સમસ્યા ઊભી કરવાન ાં કૌશલ્ય

(3) _______એ માનવ વિતનનો અભ્યાસ કરતુ નવજ્ઞાન છે .

(a) સમાિશાસ્ત્ર (c) િત્વજ્ઞાન
(b) મનોનવજ્ઞાન (d) ઉપરોતિમાાંથી કોઈ નહીં

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(4) ની ેનામાાંથી કયો રોજગારી માટે ધ્યેય-નનધાતરણ નસદ્ાાંિ સાંબનાં ધિ મહત્વનો મુદ્દો
નથી?
(a) ધ્યેયની નવનશષ્ટિા
(b) કામદારો વચ્ ે સમાનિા
(c) પ્રનિસાદ
(d) ધ્યેયની વ્યાખ્યા કરવી

(5) આનથિક નવકાસ સાથે ______નો વધારો થયો છે .

(a) િળ પ્રદૂ ષણ
(b) વાયુ પ્રદૂ ષણ
(c) ધ્વનન પ્રદૂ ષણ
(d) ઉપરોતિ િમામ

(6) ની ેનામાાંથી કયુાં નવધાન સાચુ ાં છે ?

(a) આનથિક વ ૃદ્ધદ્ એ નવકાસ માટેનો આધુનનક ખ્યાલ છે .
(b) રાિકીય નવકાસ એ નવકાસ માટેનો આધુનનક ખ્યાલ છે .
(c) ટકાઉ વ ૃદ્ધદ્ એ નવકાસ માટેનો આધુનનક ખ્યાલ છે .
(d) સામાજિક વ ૃદ્ધદ્ એ નવકાસ માટેનો આધુનનક ખ્યાલ છે .

(7) ગ્રાહક સેવાનો પ્રાથનમક ધ્યેય શુાં છે ?

(a) નફો વધારો
(b) ગ્રાહકની ફડરયાદોનુાં નનરાકરણ
(c) ઉત્પાદનની ગુણવત્તામાાં સુધારો
(d) અસાધારણ સેવા અને સમથતન પ્રદાન

(8) ગ્રાહક સેવાના સાંદર્તમાાં CRM નો અથત શુાં છે ?

(a) ગ્રાહક સાંબધ
ાં ી વ્યવસ્થાપન
(b) ગ્રાહક જાળવણી પદ્નિ
(c) ગ્રાહક પ્રનિર્ાવ મોિલ
(d) ગ્રાહકો ર્ાગ્યે િ મહત્વ ધરાવે છે

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 GUJARAT UNIVERSITY
Model Question Paper for Semester End Evaluation
B. A., B. Com. and B. Sc., Semester – III (NEP)
Skill Enhancement Courses
SEC-CES-236: Common Employability Skills
(With Effect from Academic Year 2024-2025)
Time: 1 Hour Marks: 25
------------------------------------------------------------------------------------------------

Q – 1. Briefly discuss any ONE of the following: 10

(A) Personal Skills
(B) Behavioural Skills
(C) Self-Management Skills

Q – 2. Briefly discuss any ONE of the following: 10

(A) Teamwork Skills
(B) Customer Service Skills
(C) Essential Digital Skills

Q – 3. Choose the correct option: (Any five) 05

(1) Self-Management skills help us in preventing _______ .

(a) Psychological disorders
(b) Behavioural disorders
(c) Anxiety disorders
(d) All of the above

(2) Which of the following is not an employability skill?

(a) Team building skills
(b) Managerial skills
(c) Decision making skills
(d) Problem creating skills

(3) The science of studying human behaviour is _____ .

(a) Sociology
(b) Psychology
(c) Philosophy
(d) None of the above

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(4) Which of the following is not an important issue relating to goal-setting
theory for employability?
(a) Goal specificity
(b) Equity among workers
(c) Feedback
(d) Defining the goal

(5) With economic development, there has been an increase in_____ .

(a) Water Pollution
(b) Air Pollution
(c) Noise Pollution
(d) All of the above

(6) Which of the following statements is true?

(a) Economic growth is the modern concept for development.
(b) Political development is the modern concept for development.
(c) Sustainable growth is the modern concept for development.
(d) Social growth is the modern concept for development.

(7) What is the primary goal of customer service?

(a) Increase profits
(b) Resolve customer complaints
(c) Improve product quality
(d) Provide exceptional service and support

(8) What does CRM stand for in the context of customer service?
(a) Customer Relationship Management
(b) Customer Retention Method
(c) Customer Response Model
(d) Customers Rarely Matter

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