TECHNICAL

::: NOTE
VILINK® for BioFire® FilmArray® 2.0 and
BioFire® FilmArray® Torch Systems
1. Introduction
VILINK is bioMérieux’s remote service solution for in vitro diagnostic devices. VILINK for BioFire® FilmArray®
Systems collects software configuration and instrument information. Installation of VILINK on BioFire Systems
enables an option to create and send Data Bundles to a support representative through the Internet. VILINK allows
remote desktop sessions through Axeda Remote Desktop or TeamViewer. VILINK is compatible with the following
systems: BioFire 2.0 System and BioFire Torch System.

Note: BioFire 2.0 Systems must have Microsoft® Windows® 10 Operating System and BioFire® FilmArray®
Software version 2.2 or higher before installing VILINK.

Note: BioFire Torch Systems must have Microsoft® Windows® 10 Operating System and IVD BioFire®
FilmArray® Software version 3.2 or higher before installing VILINK.

Note: Both BioFire 2.0 and BioFire Torch Systems utilize an Ethernet connection to the network, Wi-Fi is
not supported.

VILINK must be installed and activated prior to use. Please contact a BioFire customer support representative to
activate VILINK for the FilmArray System.

2. Remote Access Sessions

When receiving remote support for your BioFire 2.0 or BioFire Torch Systems, a remote access session may be
requested by a BioFire representative. It is recommended to switch to a Windows® administrator account for the
remote session, however we can remote into a non-admin account. See BioFire® FilmArray® Torch Operator’s
Manual IVD (HTFA-PRT-0001) or BioFire® FilmArray® 2.0 Operator’s Manual IVD (FLM2-PRT-0002) for
instructions on how to switch to an administrator account for your respective system.

Note: It is recommended that the BioFire 2.0 or BioFire Torch Systems not be running any tests during a
remote access session. Remote access sessions are initiated by a BioFire support representative.

1. Remote access sessions are initiated by BioFire support personnel from the VILINK server and must be
accepted at the BioFire System by the operator.

Technical Note
BioFire Diagnostics, LLC
www.biofiredx.com
BFR0001-2825-01
1
QS-339B-03
 TECHNICAL
::: NOTE
An Axeda® remote session request will be displayed on the BioFire System as follows:

A TeamViewer® remote session request will be displayed on the BioFire System as follows:

Note: TeamViewer and Axeda Remote Desktop run in the background by default with icons visible
in the system tray when a remote session is not in progress. The Axeda Remote Desktop taskbar
icon will be turquoise when there is no remote access session.

Note: The Axeda Remote Desktop taskbar Icon will be yellow while a remote access session is
active.

Technical Note
BioFire Diagnostics, LLC
www.biofiredx.com
BFR0001-2825-01
2
QS-339B-03
 TECHNICAL
::: NOTE

Note: TeamViewer has a persistent window that cannot be fully minimized during an active remote
session.

2. It is recommended that the operator reboot the system after a remote access session has ended.

3. Sending Data Bundles to Support

On the BioFire Torch System, select a run in Browse Runs, then select View Report and then select
Actions. Look for and select the new Send Data Bundle to Support option.

Technical Note
BioFire Diagnostics, LLC
www.biofiredx.com
BFR0001-2825-01
3
QS-339B-03
 TECHNICAL
::: NOTE
On the BioFire 2.0 System, select a run in the Browse Runs tab, right click and select the new Send Data
Bundle to Support option.

Technical Note
BioFire Diagnostics, LLC
www.biofiredx.com
BFR0001-2825-01
4
QS-339B-03
 TECHNICAL
::: NOTE
Technical Support Contact Information
BioFire is dedicated to providing the best customer support available. If you have any questions or concerns about
this process, please contact the BioFire Technical Support team for assistance.

BioFire Technical Support

Email: [email protected]
Phone: +1-801-736-6354, select Option 5

All product names, trademarks and registered trademarks are property of their respective owners.

Technical Note
BioFire Diagnostics, LLC
www.biofiredx.com
BFR0001-2825-01
5
QS-339B-03