ACKNOWLEDGEMENT

It is a great satisfaction to prepare this internship report, which is an impartial requirement for
Bachelors Degree of Information Management. Being a BIM student of Asian School of
Management & Technology (ASMT), I have chosen Siddhartha Bank Limited, one of the
successful “A” grade commercial bank of Nepal for the accomplishment of my internship.
The period of internship was very productive to me. I got an opportunity to learn the process
about the Information Technology of the Bank. Further, I got familiarize to deal with the IT
related issues and how to solve them in any institution. It has made me more responsible,
sincere, cooperative, disciplined and hard-working.
I am deeply obliged to Mr. Bikash Balami, for providing his valuable knowledge and ideas to
make my report more sensible, informational and on the format. Besides I am thankful to all
my teachers and friends for their precious help and support.
Lastly, I also express my gratitude towards Mr. Pradhumna Neupane, for taking me as intern
in the bank. I would like to thank all the department staffs of SBL as well as interns for their
kind support and guidance without which the internship report would not have been completed.
I am also thankful to my family who gave me their valuable time and suggestion and helped in
making this intern a success.
 ABSTRACT
As partial fulfilment of BIM under Tribhuvan University I have chosen Siddhartha Bank Ltd.
to do my internship. The main objective of this internship was to know about the banking
system and use my theoretical knowledge into practical field and also to gain practical
knowledge of the workplace. The internship was for the period of 12 weeks starting from Jan
24 to April 24 2021.
I have chosen Information Technology (IT) departments for my internship through which I can
get the knowledge as well as working procedure of the departments. Where I got lot of
opportunities to understand several concepts related with the operation done by this department
and bank. To understand the way how banking system is done in real practice was the main
objective of my internship, which I successfully learnt during the period of 12 weeks.
After having an experience of successful 12 weeks internship, I learnt that there is some
difference between academic knowledge and the practical work experience. However, it is also
true that the theoretical knowledge we gained from the Schools and Colleges were very useful
in the real work place environment. This internship provided to use my theoretical knowledge
into practical knowledge.
Therefore, the overall experience of working in SBL, was very pleasant and I learnt how
various activities are conducted in the field of banking. This internship also helped me to
implement the theoretical facts that I have acquired in schools and colleges and gain practical
knowledge in real work place environment.
Contents
ACKNOWLEDGEMENT ......................................................................................................... 1
ABSTRACT ............................................................................................................................... 2
LIST OF FIGURES ................................................................................................................... 5
ABBREVIATIONS ................................................................................................................... 6
CHAPTER ONE: INTRODUCTION ........................................................................................ 7
1.1 Background of the study .................................................................................................. 7
1.2 Objectives of the Study .................................................................................................... 7
1.3 Methodology .................................................................................................................... 7
1.3.1 Organization Selection .............................................................................................. 7
1.3.2 Placement .................................................................................................................. 8
1.3.3 Duration .................................................................................................................... 8
1.3.4 Activities Performed in Organization ....................................................................... 8
CHAPTER TWO: INTRODUCTION TO THE INDUSTRY................................................... 9
2.1 Introduction to IT industry ............................................................................................... 9
2.2 History of IT in Nepal .................................................................................................... 10
2.3 Importance of IT ............................................................................................................ 11
2.4 Scope of IT ..................................................................................................................... 11
2.5 Opportunities and Challenges ........................................................................................ 12
2.5.1 Opportunities........................................................................................................... 12
2.5.2 Challenges ............................................................................................................... 12
CHAPTER THREE: INTRODUCTION TO THE ORGANIZATION................................... 13
3.1 Introduction .................................................................................................................... 13
3.2 Organization Structure ................................................................................................... 13
3.3 Services of Siddhartha Bank Limited ............................................................................ 14
3.3.1 Deposit Facilities .................................................................................................... 14
3.3.2 Credit Facilities ....................................................................................................... 14
3.3.3 Remittances and Payments ..................................................................................... 14
3.3.4 Foreign Exchange Facilities .................................................................................... 14
3.3.5 Investment Banking and Wealth Management ....................................................... 14
3.3.6 Other Services ......................................................................................................... 14
3.4 Mission........................................................................................................................... 14
3.5 Vision ............................................................................................................................. 15
3.6 Contact Details ............................................................................................................... 15
CHAPTER FOUR: ANALYSIS OF ACTIVITIES ................................................................. 16
4.1 Brief Description of Activities Done ............................................................................. 16
4.1.1 Installing and Configuring Banking Applications .................................................. 16
4.1.2 Installing and updating software ............................................................................. 17
4.1.3 Setting Up Peripherals ............................................................................................ 19
4.1.4 Monitoring and maintaining computer systems and networks. .............................. 19
4.1.5 Providing technical support across the company. ................................................... 20
4.1.6 Computer Name and Window Domain Setting ...................................................... 20
4.1.7 Mail Setup using POP3 ........................................................................................... 21
4.1.8 Sharing the PC ........................................................................................................ 23
4.1.9 Setup IP Address ..................................................................................................... 24
4.1.10 Enable Remote Assistance .................................................................................... 25
4.1.11 Enable Administrator ............................................................................................ 26
CHAPTER FIVE: CONCLUSION.......................................................................................... 28
5.1 Conclusion ..................................................................................................................... 28
5.2 Lesson Learnt ................................................................................................................. 28
 LIST OF FIGURES

Figure 3.1 Organization structure of SBL................................................................................ 13

Figure 4.12Flexcube Work Space ............................................................................................ 16
Figure 4.23Window Setup Page .............................................................................................. 17
Figure 4.3 Anydesk Workspace ............................................................................................... 18
Figure 4.45Tight VNC Homepage ........................................................................................... 19
Figure 4.56Computer Name/Domain Change ......................................................................... 21
Figure 4.67Outlook Mail Server Setting.................................................................................. 22
Figure 4.78Outlook E-mail Setting .......................................................................................... 23
Figure 4.89Folder Sharing Properties ...................................................................................... 24
Figure 4.910TCP/IPv4 Properties ............................................................................................ 25
Figure 4.1011Remote Desktop Properties ............................................................................... 26
Figure 4.1112Administrator Properties ................................................................................... 27
 ABBREVIATIONS
BIM Bachelor of Information Management
IT Information Technology
NTA Nepal Telecommunication Authority
SBL Siddhartha Bank Limited
VNC Virtual Network Computing
 CHAPTER ONE: INTRODUCTION
1.1 Background of the study
An internship is a directed, practical learning experience, outside of the normal classroom
setting, in which students sharpen skills, gain experience, apply classroom learning to
professional settings or projects, and learn first-hand how professional companies or
organizations operate. It is a training given to the students to get familiarize with the corporate
culture. The main point with internship is that it sets us in a situation that allows us to observe
and become acquainted with industry in a more specific way. The internship exposes the
students’ interpersonal relationships that a job requires. The report is the requirement for the
fulfilment of the degree of BIM under the Faculty of Management (FOM) of Tribhuvan
University.
An internship is a directed, practical learning experience, outside of the normal classroom
setting, in which students sharpen skills, gain experience through work on advance productions,
apply classroom learning to professional settings or projects, and learn first-hand how
professional companies or organizations operate. The internship exposes the students'
interpersonal relationships that a job requires.
This report is based on the Three month internship experience and knowledge gained on the
internship time duration. It mainly focuses on the job done by the intern and experienced
gained. It also includes the things which intern has seen during the period.

1.2 Objectives of the Study

On the basis of the three months experience in Siddhartha Bank Limited (SBL), this report has
been prepared. The general objective of this study is to fulfil the requirements of the degree of
BIM. The main objective of this study is to use theoretical knowledge learned during the BIM
program into the real life working situation. The other specific reasons are as follows:
 To fulfill the requirements of the degree of BIM.
 To learn the entire activities performed at IT department of bank.
 To become familiar with organizational culture and work ethics of the bank.
 To know about the institution where the internship is done.
 To get the knowledge about the process of different work.
 To analyze different departments of the bank.
 To implement theoretical knowledge into practical use.

1.3 Methodology
Methodology is the description of the procedure followed while collecting the necessary data
and information needed for research work and report preparation. Different data needed for the
report were collected by observation, different websites, and through the instructor or advisor.
1.3.1 Organization Selection
Selection of organization for the internship program is always a crucial task. As internship
program provides an opportunity to learn about the organization and get better understanding
and a more balanced view of organization it must be selected in personal interest and related
field of specialization.
Among the many field of IT sectors, banking is also one of the major field of IT sectors. Being
the student of BIM specialization in at the present scenario, among different fields related with
the BIM, I had selected the Siddhartha Bank Limited as it has been one of the successful
commercial bank in Nepal. I was sure of getting the proper knowledge about the banking
knowledge, trends and modern banking practices in SBL. SBL provided the internship during
the interval of Jan 24 to April 24 2021.
1.3.2 Placement
Intern had been placed in IT departments of SBL during the duration of the internship. Intern
had worked for the time interval of three months and spent different time periods in
departments. During my internship period, I was placed in IT department for four weeks at
Handigaun for three months where IT related issues are identified and find effective way to
solve them.
1.3.3 Duration
Under the BIM program of TU, internship of 8 weeks is compulsory for BIM students, but I
got the golden opportunity to work for 12 weeks in Siddhartha Bank and got the chance to face
the real workload. I did my internship from 24th Jan 2021 to 24th April 2021 at IT department,
Handigaun of Siddhartha Bank.
1.3.4 Activities Performed in Organization
In short, following activities were carried out under the twelve weeks time span:
 Learn the organization process.
 Learn to use the software of the organization.
 Learn the network of the organization.
 Learn to solve identified issues.
 Visit branch with senior staffs.
 Installing and Configuring banking applications.
 Installing and updating software such as MS Office, antivirus, and operating systems.
 Troubleshooting and diagnosing technical issues.
 Setting Up Peripherals.
 Monitoring and maintaining computer systems and networks.
 Providing technical support across the company.
 CHAPTER TWO: INTRODUCTION TO THE INDUSTRY
2.1 Introduction to IT industry
IT refers to anything related to computing technology, such as networking, hardware, software,
the Internet, or the people that work with these technologies. Information technology is the
study, design, development, implement, support or management of computer based
information system particularly software's application and computer hardware. It also details
technology based workflow processes that expand the capacity of an organization to deliver
goods and services that generate revenue. These days we are living in the information age
where IT becomes part daily life.
Information Technology (IT) is the application of computer and telecommunication equipment
to store, retrieve, transmit and manipulate data, often in the context of a business or other
enterprise. The term is commonly used as a synonym for computers and computer networks,
but it also encompasses other information distribution technologies such as televisions and
telephones. Several industries are associated with Information Technology (IT), including
computer hardware, software, electronics, semiconductors, internet and e-commerce. IT
industry is the collection of firms providing the different products and services digitally. It
workers can specialize in fields like software development, application management, hardware
or desktop support, server or storage administrator and network architectures etc. common type
so of IT careers are: Chief information Office, Chief Technology Officers , IT Directors,
System Administrator, Application Manager, Development etc.
Based on the storage and processing technologies employed, it is possible to distinguish four
distinct phase of IT development: pre-mechanical, mechanical, electromechanical and
electronic. This article focuses on the most recent period (electronic), which began in about
1940.
2.2 History of IT in Nepal
The history of IT and computers in Nepal dates back to not more than a couple of decades.
However, the growth of Information Technology here has been rapid. The major leap towards
the advancement in this field started when the first computer IBM 1401, a second-generation
mainframe computer was used in the 1971 census, although an electronic calculator called
“Facid” was used before in the 1961 census. Again, another second-generation mainframe
computer ICL 2950/10 was used for the 1981 census. The credit for introducing internet among
the people mainly goes to the private sector. Although the internet was initially limited only to
email services, in 1995, a company Mercantile Communications finally started the internet
services in the country. In 1998, Nepal Telecommunications Authority (NTA), a
telecommunications regulatory body, was formed as per the Telecommunications Act 1997.
NTA holds the power to issue license to the Internet Service Providers (ISPs) in Nepal.
Nepal indeed had come a long way in IT. There are several Nepali IT professionals working
across the globe. IT has become an inevitable need in all spheres of life in this land. Meanwhile,
the number of internet users has increased by considerable amount. While it was just about
0.2% of the total population in the year 2000 who had access to internet, it increased to about
82.79% by the year 2020 according to NTA. As a developing country, Nepal has availed of the
opportunities rapidly developed various sectors such as education, health, agriculture, tourism,
trade, among others, using information technology. Also for the development, are to be
maintaining by government by also involvement and investment on this field has to be
increased. Currently there are many companies established during past decades but due to lack
of effective regulating body from government and the political instability, of the country most
of the companies are on the stage of collapse. Also there are some companies that became
success to establish their renowned name in Nepal IT market.
Small market like Nepal it becomes a challenges job for IT Company to exist in the competitive
and unsecure market like Nepal. Thus, for the betterment of the Nepali IT industry government
has to think about creating new opportunities and controlling, monitoring of the IT companies
for the better achievement in the market like Nepal.
2.3 Importance of IT
With the introduction of computers, the business world was changed forever. Using computers
and software, businesses use information technology to ensure that their departments run
smoothly. They use information technology in a number of different departments including
human resources, finance, manufacturing, and security. Using information technology,
businesses have the ability to view changes in the global markets far faster than they usually
do.
Information technology has allowed businesses to keep up with the supply and demand as
consumers grow more anxious to have their items instantly.
The world of education is changing as the modern world continues to grow. With so much it's
important that progress happening, education be able to reach students in new ways.
With all the online purchases going on, it's important that banks and security keep tabs on
everything to keep everyone safe
Improvement in information technology have allowed for great reform in healthcare. Most
medical offices can now send and receive digital medical information from doctors you have
had in the past.

2.4 Scope of IT
Modern society is becoming more and more reliant on the use of technology and this has indeed
created the demand of experts in the field of Information and Technology. Thus, IT has become
one of the most popular subjects of choice for the students.
Moreover, the ever-dynamic world of Information technology and Communication (ICT)
requires subtle and comprehensive expertise in Computer Technology, Telecommunications
and multimedia as well as in the knowledge of networks. Modern world has witnessed the IT
revolution due to the advancement of knowledge in these disciplines and these disciplines are
closely aligned to one another. IT professionals who can make a difference are keenly sought
after by different types of leading organizations throughout the world. So, the prospect of
careers in IT is reasonably good.
IT graduates can work in different industry like software industry, financial institutions, Health,
corporate organizations etc. The following are the list of most common career paths for IT
graduates.
 System Analyst
 Project Manager
 Software Developer
 Web Developer
 Web Designer
 Database Developer
 Network Administrator
 QA (Quality Assurance) Officer
 Technical Writer
 IT Assistant
2.5 Opportunities and Challenges
IT also provide opportunity to make your and other's life easy innovative ideas and techniques.
Information Technology (IT) has now became a core aspect of almost all business in Nepal
which adds more stars on the IT qualifications and increased the scope of IT professionals in
Nepal.
2.5.1 Opportunities
Some of the opportunities are:
 Generate high growth, investment and significant profits.
 Providers focuses on the local market, export-oriented providers (eg. offshore center),
and hybrid providers.
 Potential Rewards can be determined easily.
 Leadership opportunities.
2.5.2 Challenges
Some of the challenges are:
 Network Security is by far the greater concern for many companies.
 Insufficient allocation of budget.
 Not sufficient manpower for developing IT industry.
 Skilled manpower is outsourcing to other countries.
 Technological advances had in dramatically lowering costs of electronics.
 Borderless world as a result of globalization.
 New application has given rise to new ways of entertainment (i.e. online gaming) and
socialization (i.e. chat rooms).
 CHAPTER THREE: INTRODUCTION TO THE
ORGANIZATION
3.1 Introduction
SIDDHARTHA BANK – Relationship Forever, Established in the year 2002, Siddhartha Bank
Limited (SBL) is recognized as one of the most efficient and professional banks in Nepal. A
core philosophy of the bank lies in nurturing relationships with customers and clients.
To ensure convenient access to services, SBL integrates digital banking in most operations.
Using online banking or Siddhartha BankSmart App, SBL services can be accessed by
customers from anywhere in the world. The technology used is continuously improved for
enhanced customer experience. Earning confidence of its customers through these facilities and
prompt services, SBL is one of the most trusted commercial banks in Nepal.
SBL follows all rules, processes and laws, ensuring due diligence in its operations, as directed
by the governing body.
In addition to benefiting its clients, customers and stakeholders, SBL contributes to developing
Nepal. As a responsible corporate, SBL supports innumerable CSR activities throughout the
country.

3.2 Organization Structure

Organization structure describes about the levels of organization employees, their work
breakdown and size and nature of organization. Inside SBL following is the organization
structure.

Figure 3.1 Organization structure of SBL

3.3 Services of Siddhartha Bank Limited
3.3.1 Deposit Facilities
Current, savings and term deposit accounts would involve account opening, issue of cheques,
nomination facilities, death claims, stop payment instructions, payment of periodical interest,
introduction formalities and so on.
3.3.2 Credit Facilities
SBL provides variety of credit facilities such as term loans, cash credit, bills discounting,
vehicles loans, agriculture loans, corporate credit, retail loans, guarantees and letters of credit,
and a host of such other need-based facilities.
These would involve credit requests, services and sureties, regulation of rates of interest,
services charges and other terms and conditions, request for enhancements, waiver of penalties,
one-time settlements and so on.
3.3.3 Remittances and Payments
These would relate to transfer of funds from one account to the other, from one city to the other,
payment of bills, collection of cheques and bills, an ailment of modem payments systems such
as Real-Time Gross Settlement, Electronic Clearing Service, National Electronic Funds
Transfer, and Society for Worldwide Interbank Financial Transfers and so on.
3.3.4 Foreign Exchange Facilities
Banks provide not only various domestic banking facilities, but also international banking
services. Currency exchange, remittance from abroad and such other services are provided to
individuals as well as business entities.
3.3.5 Investment Banking and Wealth Management
These include providing personal banking, asset management, executor and trusteeship
arrangements and such other services.
3.3.6 Other Services
 Siddhartha i-connect
 VISA debit card
 Locker Facility
 Anywhere Branch Banking System (ABBS)
 Holiday Banking
 Evening Counter
 365 Days Banking
 E-Banking

3.4 Mission
The Bank desires to be one of the leading banks of the industry by fulfilling the interest of the
stakeholders and also aims to provide total customer satisfaction by way of offering innovative
products and by developing and retaining highly motivated and committed human resource.
The following mission statements guide SBL functioning to meet the Vision of the Bank:
 Be one of the leading banks in terms of innovation, productivity and profitability.
 Aim at total customer satisfaction by rendering efficient and diversified financial
services through improved technology.
  Build a highly motivated and committed team of staff by nurturing a good work culture
to achieve superior individual performance aiming to enhance organizational
effectiveness.
 Be the place of pride to all its stakeholders.

3.5 Vision
Siddhartha Bank runs with a vision to be financially sound, operationally efficient and keep
abreast with technological developments.
3.6 Contact Details
Siddhartha Bank Ltd
Head Office
130/23, HATTISAR, KAMALADI
Contact Number: 01-4442919, 01-4442920
Fax Number: +977-01-4442921
Email: [email protected]
P.O. Box: 13806
Contact Center
Contact Number: +97715970020
Toll Free: 1660-01-24024
Email: [email protected]
 CHAPTER FOUR: ANALYSIS OF ACTIVITIES
4.1 Brief Description of Activities Done
During the internship period I was assigned to do various task. Some of the task can be
described as below:
4.1.1 Installing and Configuring Banking Applications
Initially, I was assigned for installing banking software that were used by different branches of
SBL. Banking software is enterprise software that is used by the SBL to provide and manage
the financial products they provide. Within SBL, Flexcube software typically refers to core
banking software and all its interfaces that allows them to connect to other modular software
and to the interbank networks. During the internship period I was visited in different branches
of SBL to install the banking applications on branch PCs. Different software were install on
branch PCs such as Oracle Flexcube, Connect IPS, Meroshare, Mbanking etc.
Once installation was done, different configuration should done to effectively run the software
to serve the customer and banking functions by branch staff. Configuration is necessary for
compatible system.
For configuration banking software different task need to be done such as network
configuration, browser configuration, domain setup, IP address verify.

Figure 4.12Flexcube Work Space

4.1.2 Installing and updating software
Rather than banking software, several others software also use in bank. They are MS Office,
antivirus, adobe acrobat, remote control software and operating systems etc. Branch staff does
not have authority to install, update and uninstall the software on the bank PCs. So it is also the
responsibility of IT department to install and update all the software that are used by branches.
To gain the productivity it is necessary to timely update the system and software.
4.1.2.1 Installation of Operating System
An operating system is the most important software that runs on a computer. It manages the
computer's memory and processes, as well as all of its software and hardware. It also allows
you to communicate with the computer without knowing how to speak the computer's
language. As a IT intern in SBL, I had install operating system (i.e window 10) on multiple
computer using bootable USB drive. Steps during installation are:
 Connect the USB flash drive to a new PC.
 Turn on the PC and press the key that opens the boot-device selection menu for the
computer, such as the Esc/F10/F12 keys. Select the option that boots the PC from the
USB flash drive.

Figure 4.23Window Setup Page

 Windows Setup starts. Follow the instructions to install Windows.
 Remove the USB flash drive.
4.1.2.2 Install Antivirus
Antivirus installation is another important aspect. Currently “KASPERSKY” antivirus is being
installed in every computer within the network and the updates to the software are downloaded
from one of the main servers of the IT department.
4.1.1.3 Remote Control Software
Remote-control software is programming in a central or server computer that is used to control
other computers (or their users) at a distance, either under the control of an administrator or at
the request of the user. In bank these software are used to remotely access the PCs to solve
specific problems occurring in different branch. Some of the remote control software that are
used at bank are :
4.1.1.3.1 AnyDesk
Connect to a computer remotely, be it from the other end of the office or halfway around the
world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals
and on-the-go individuals alike.

Figure 4.3 Anydesk Workspace

4.1.1.3.2 Tight VNC viewer
VNC is a great client/server software package allowing remote network access to graphical
desktops. With VNC, you can access PCs from everywhere provided that PCs is connected to
the Internet.
 Figure 4.45Tight VNC Homepage
4.1.3 Setting Up Peripherals
In bank intra networks there are hundreds of computer are used for providing banking services.
Many peripherals have to be set up in order to complement the computer within the bank
network. There are devices which are connected to the computer and it helps the computer
function. These devices contain both the input devices, which are used to give command to the
computer and the output devices, which help computer showing the result to the banking staff.
Some peripherals devices need to be configure in order to work properly as bank requirement.
Devices that need to be configure in bank are:
 Mouse
 Keyboard
 Printers
 Scanner
 Display devices
4.1.4 Monitoring and maintaining computer systems and networks.
Install, configure, and support an organization's local area network (LAN), wide area network
(WAN), and Internet systems or a segment of a network system. Monitor network to ensure
network availability to all system users and may perform necessary maintenance to support
network availability. Maintenance include several task. Some of them are:
 Backup data and information.
 Run antivirus and spyware and scans regularly.
 Clean up your software.
4.1.5 Providing technical support across the company.
The primary focus of technical support is to resolve a technical incident or problem in the bank.
These incidents are either perceived or actual deficiencies with the PCs, banking software,
Peripherals devices and Computer networks, that bank staff is seeking support for. The support
is required for following task:
 Determine what is not functioning properly
 Resolve the issue as quickly
 Maintain a friendly and supportive vibe
4.1.6 Computer Name and Window Domain Setting
Assigning computer name and domain in bank is highly recommended, because it allows other
computers to access your computer to access shared file or printer easily by using computer
name with in the bank. Window Domain is used to connect all the PCS with bank sever.
A Windows domain is a form of a computer network in which all user accounts, computers,
printers and other security principals, are registered with a central database located on one or
more clusters of central computers known as domain controllers. Authentication takes place on
domain controllers. Banking staff who uses computers within a bank domain (i.e sbl.com)
receives a unique user account that can then be assigned access to resources within the SBL
domain. The concept of Windows domain is in contrast with that of a workgroup in which each
computer maintains its own database of security principals. Steps use for setup computer name
and domain setting are as follows:
 Go to Start, right click Computer and click on Properties.
 System Properties window will appear, and you can see the configured computer name
and also workgroup. Just click Change settings to change those settings.
 System Properties window will appear. Select Computer Name tab and then click
Change
 Enter computer name and domain name (i.e sbl.com) in Computer Name/Domain
Changes window. Finally click OK.
 Figure 4.56Computer Name/Domain Change
4.1.7 Mail Setup using POP3
Electronic mail (email or e-mail) is a method of exchanging mail between people using
electronic devices. There are multiple mail services such as Google Gmail, Microsoft Outlook.
SBL use Microsoft Outlook to access emails of banking staff, stakeholders of the bank.
Microsoft Outlook is a personal information manager software system from Microsoft,
available as a part of the Microsoft Office suite. SBL use business version of Microsoft outlook.
During internship I have learn to manually setup Microsoft Outlook using POP3 (Post Office
Protocol). Step for manually outlook setup are:
 Open Microsoft outlook.
 After welcome window appear, Click next.
 Click manually configure server settings. Click Next.
 Then click on POP or IMAP
 Then enter name, email, username, password, Incoming mail server , Outgoing mail
server
 Figure 4.67Outlook Mail Server Setting
 Click the More Settings button.
 On the General tab, all settings are arbitrary.
 Click the Advanced tab, and change your settings accordingly. Then Click OK.
 Figure 4.78Outlook E-mail Setting
 You should be returned to the Internet E-mail Settings window.
 Click the Next button. Click the Finish button.
4.1.8 Sharing the PC
Sometimes it is necessary to share files inside the bank or branches. Transferring files between
machines requires just a few changes to computer’s settings. So to do following step are
required:
 Right-click on the folder you want to share.
 Select Give Access to > Specific people.
 From there, you can choose specific users and their permission level (whether they can
read-only or read/write). After making your selection, click Share.
 If a user doesn’t appear on the list, type their name into the taskbar and hit Add. You
can also share with everyone.
 Click Share.
 Figure 4.89Folder Sharing Properties
4.1.9 Setup IP Address
IP (Internet Protocol) address is the 4 octets (32 bit) address used to identify your desktop
computer, network, router, switch or other network devices in your network or internet. It's
also called as IPv4 (Internet Protocol Version 4). IP address is assigned to network card on
every computer or notebook to communicate with other network devices within the SBL.
Several rules exist for ensuring IP address are valid. Examples are 192.168.10.97,
192.168.10.98 etc.
The step by step instructions showing how to set IP address and network information:
 Go to Start and click on Control Panel.
 Control Panel window will appear. Double click on Network Connection.
 Network Connections window will appear, Right click correct Local Area Connection
by identifying correct network card and click Properties.
 Then click on Internet Protocol Version 4 (TCP/IPv4).
 Now click Use the following IP address manually set IP address, Subnet mask, Default
gateway.
 Now click Use the following DNS server address and manually set Preferred DNS
server, Alternate DNS server then click Ok.
 Figure 4.910TCP/IPv4 Properties
4.1.10 Enable Remote Assistance
Windows Remote Assistance allows IT staff to temporarily take control of branch PC over the
Internet in order to fix a problem. Step to enable remote assistance in window are:
 Right-click on the “This PC” ( or “My Computer”) icon on your desktop and then click
Properties.
 On the left side of the System window, click Remote settings.
 In the “System Properties” window, go to the Remote tab and make sure the “Allow
Remote Assistance connections to this computer” check box is checked. Next, click
Advanced.
 If you clear the “Allow this computer to be controlled remotely” checkbox, the helpers
can see your screen, but not take control of your PC.
 Click OK to save your changes.
 Figure 4.1011Remote Desktop Properties

4.1.11 Enable Administrator

An administrator is someone who can make changes on a computer that will affect other users
of the computer. Administrators can change security settings, install software and hardware,
access all files on the computer, and make changes to other user accounts. Enable administrator
using administrative tool:
 Open Administrative Tools, either through the Start menu or through Control Panel.
 Select the entry for Computer Management, and open the folder for Local Users and
Groups.
 Open the folder for Users, and double-click the Administrator account.
 Uncheck the option for Account Is Disabled, and click OK or Apply.
 Figure 4.1112Administrator Properties
 Close the User Management window.
 With the account enabled, log out.
 Go past the Lock screen, and sign in using the Administrator account. No password is
required. You can then perform whatever management or troubleshooting you need to
accomplish.
 CHAPTER FIVE: CONCLUSION
5.1 Conclusion
At the end, the internship period was very fruitful and provides the practical experience and
implementation of the theoretical knowledge that was during the class time and had opportunity
to develop the professional skills and self-confidence on the related interest field. I also had the
knowledge on installation and configuration of the banking software as well as installation of
various networking related devices. And also developed the self-motivation as well as self
confidence. The main achievement from the internship period is the confidence inside before
starting the profession on related field. Along with technical gain, I also had the knowledge on
handling the banking issues in a systematic and easy way. It was a wonderful experience to
work in Siddhartha Bank Limited with highly professional group of people. It was a great
opportunity to learn about the professional environment and develop a professional attitude.
The way one person helped the other and the whole department functioned together showed
how a group of professional work together to meet a desired goal. The importance of good
leadership among managers and discipline among the staffs is most for smooth functioning of
any organization or any department within it. Similarly, communication skill among all the
staffs is also a necessity for the growth of any organization. It will certainly go as a confidence
boosting factor in coming days.

5.2 Lesson Learnt

Coming to an organization and experiencing in-job atmosphere exposed me to real organization
which was way different than theoretical organization with which I was familiar with.
Everything, it be principles, guiding procedures, organizational culture, motivation, stress
handling, all were so different
 BIBLIOGRAPHY
https://www.siddharthabank.com/
https://www.assignmentpoint.com/business/management/internship-report-it-support-and-
office-management.html
https://myrepublica.nagariknetwork.com/news/83-percent-population-has-internet-access/
https://en.wikipedia.org/wiki/Windows_domain