10

Health
Quarter 1 – Module 6:
The Consumer Protection
Program
Health – Grade 10
Alternative Delivery Mode
Quarter 1 – Module 6: The Consumer Protection Program
First Edition, 2020

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wherein the work is created shall be necessary for exploitation of such work for profit. Such
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Every effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writers: Melchien C. Garcia
Editors: Ramil Cubelo, PhD
Reviewers: Eleonor D. Limbo, Juvy S. Tiongson, EdD, Jonna P. Correlo
Illustrator: Jay Reeve P. Guerrero, James Joel L. Masi
Layout Artist: Junrel Sumandang
Management Team: Reynaldo M. Guillena
Emma A. Camporedondo
Basilio P. Mana-ay Jr.
Alma C. Cifra
Aris B. Juanillo
Wenefredo E. Cagape
Evelyn E. Magno
Margarita L. Laborte

Printed in the Philippines by _______________________________________

Department of Education – Davao City Division, Region XI

Office Address: Elpidio Quirino Ave., Poblacion District, Davao City, 8000 Davao del Sur

Telefax: (082) 224-3274; (082) 222-1672

E-mail Address: davao0 [email protected]

 10
Health
Quarter 1 – Module 6:
The Consumer Protection
Program

1
Introductory Message
For the facilitator:

Welcome to the Health 10 Alternative Delivery Mode (ADM) Module on The Consumer
Protection Program!

This module was collaboratively designed, developed and reviewed by educators both
from public and private institutions to assist you, the teacher or facilitator in helping
the learners meet the standards set by the K to 12 Curriculum while overcoming
their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration their
needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their own learning. Furthermore, you are expected to encourage and assist the
learners as they do the tasks included in the module.

2
For the learner:

Welcome to the Health 10 Alternative Delivery Mode (ADM) Module on The Consumer
Protection Program.

This module is intended for the Health Grade 10 Learners for the First Quarter of the
School Year 2020-2021. It discusses the implementation of Consumer Protection of
Program of the different national and international government agency, and private
organizations.

To the Grade 10 students, this module will help you achieve an understanding on
how the government agencies implement programs for consumer protection.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of the

lesson. This aims to help you discover and
understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or skill
into real life situations or concerns.

3
 Assessment This is a task which aims to evaluate your
level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of the
lesson learned. This also tends retention of
learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in developing

this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.

If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it.

4
 What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the consumer protection program. The scope of this module permits it to be
used in many different learning situations. The language used recognizes the diverse
vocabulary level of students. The lessons are arranged to follow the standard
sequence of the course. But the order in which you read them can be changed to
correspond with the textbook you are now using.

The module has the lesson on:

• National and international government agencies and private organization

that implement programs for consumer protection
• Programs for consumer protection

After going through this module, you are expected to:

1. Point out the national and international government agencies and private
organization that implement programs for consumer protection;
2. Determine the implemented programs for consumer protection; and
3. Justify the importance of programs implemented for consumer protection.

What I Know

It’s a wonderful day learners! Today, you will learn how consumers are
protected by government programs, non-government organizations, and
international agencies against violations in consumerism.

In this phase, your prior knowledge of the different implemented programs

related to consumer protection will be assessed. Let’s begin!

5
Activity: True or False

Directions: Read the following statements carefully and find out which agencies or
programs have been consistently serving the public. Identify which statement is true
or false. Write T if the underlined word(s) is TRUE and F if it is NOT. Write your
answers in the space provided.

_______1. The Consumer Protection Online program of the DTI entertains and gives
actions to the complaints from different regions.

_______2. The Digital PH is one of the programs of the Department of Health that
focuses on the prevention and control of food safety problems.

_______3. The Department of Public Works and Highway has a program that ensures
the prices of the staple rice and corn are reasonable and affordable prices
to the consuming public.

_______4. The Department of Information and Communication Technology is helping

countries enhancing consumer protection programs.

_______5. The Humanitarian Partnership Platform of CARE Philippines is committed

to developing and supporting responsible initiatives that build stronger
communities in the developing countries.

_______6. The Nationwide Association of Consumers Inc. is a non-government

organization that advocates for consumer protection and economic
empowerment.

_______7. The Water for the People Network is the program of IBON Foundation that
opposes moves of government, multilateral-funding institutions, and local
and multinational corporations to the privatization of water resources, and
utilities at the expense of people.
_______8. The Food Defense Program of the Nationwide Association of Consumers
Inc. helps developing countries enhance their consumer protection
programs.

_______9. One of the programs of CHOICE is to give advice and assistance to

consumers affecting their interests, and in handling and investigating
consumer complaints.

______10. The program of Consumer NZ focuses on comparative surveys of consumer

goods and services, conducts research, and advices on financial, food,
health, safety, welfare, and environmental matters.

6
 Lesson
The Consumer Protection
1 Programs

Our government is determined to improve our economy globally. Despite

economic problems, our government, together with some private and international
groups, protects consumer rights. Thus, this lesson helps you identify some
implemented consumer protection programs.

What’s In

The emphasis in today’s lesson is on the programs implemented for consumer

protection to strengthen your knowledge.

As you begin exploring, let us have an activity that determines your capability
to connect your previous learning to our latest lesson

Activity: Write your thoughts.

Directions: You are tasked to write your thoughts on the given picture in 2 to3
sentences.

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

Source:https://www.google.com/search?q=poster+consumer+protection&oq=poster+for+con
sumer&aqs=chrome.3.0j69i57j0l3.12820j0j8&sourceid=chrome&ie=UTF-8

7
 What’s New

Very good! You have articulated your thoughts impressively.

Activity: Read me.

Direction: Read a situation and answer the following questions according to your
understanding.

Asserting Our Consumer Rights

By: Cielito F. Habito

Forty-five years ago, the last week of October was declared Consumer Protection
Week, as a period for planning and enforcement of government action toward
controlling fraudulent trade practices and unreasonable price increases. It has since
been expanded to cover the whole month of October as Consumer Welfare Month,
and the focus broadened to include consumer education and awareness as well.

Consumer protection is a constitutional mandate. Article XVI, Section 9 declares:

“The State shall protect consumers from trade malpractices and substandard or
hazardous products.” It was in this light that the Consumer Act of the Philippines
(Republic Act. No. 7394) was passed in 1992.

Consumers have eight basic rights under the law, namely, the rights to (1) basic
needs, (2) safety, (3) information, (4) choice, (5) representation, (6) redress, (7)
consumer education, and (8) healthy environment. These have stemmed other laws
and orders, such as the Toy and Game Safety Labeling Act, Cheaper Medicines Act,
Air Passenger Bill of Rights, Anti-Lemon Law, and Pre-need Code. While ample
policies appear to be in place to ensure our welfare as consumers, most of us feel
that we remain at the mercy of producers, service providers, and sellers.

There are many reasons why consumers get poor treatment. Laws are often not
faithfully enforced. All too often, consumers simply don’t bother to assert their rights
enough. The story of a young couple who bought a home in Cavite from a real estate
developer is illustrative. Their new house had defects, including ones that would
compromise their safety, so they refused to accept the house outright.

They conducted several inspections, each time incurring costs for travel and
effort until the defects were fixed to their satisfaction. Even as friends recommended
contractors to fix the house’s defects, they were adamant that the developer should
handle the problems. It would have been less costly to them, and they could have

8
moved in much sooner had they chosen to have the problems fixed themselves, but
they stood their ground as a matter of principle.

Often, the most practical course of action would be to just let things pass,
especially as offending companies often put up stiff resistance. The above case is
relatively mild compared to well-known consumer vs. company stories. The Pepsi
349 scandal in 1992, wherein thousands of consumers, who—feeling duped over
the soft drink company’s bungled promotional campaign—pursued legal action,
obtained a Supreme Court decision only in 2006. The aggrieved in the pre-need
industry meltdown at the turn of the century are finally being compensated only
now, at far below the amounts they lost.

Source: http://www.inquirerdotnet

1. What are the issues presented in the article on Assessing Our Consumer
Rights?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

2. As a consumer, will you assert your rights on some consumer protection

issues? Why?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

3. As a grade 10 student, what advice can you give to people with issues on
consumer rights?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

9
 What is It

Good job! This time, you will learn connecting with other agencies that
implement programs for consumer protection. This will help you ask for guidance
when confronted with issues against consumer rights. Let’s begin!

Based on Article XVI, section 9, “The State shall protect consumers from trade
malpractices, and substandard or hazardous products.” Without fears, the
consumers could file complaints in poor services.

Agencies Programs
1. Department of Trade and Industry Consumer Protection Online Program
(DTI) where complaints from different regions
to dispute resolutions in the online
process.

2. Department of Health (DOH) Assuring Food Safety in the BFAD

Strengthening Program is a program for
the prevention and control of food safety
problems.

3. National Food Authority (NFA) NFA Consumer Protection ensures that

prices of staple rice and corn are
reasonable and affordable to the
consuming public.

4. Department of Information and DIGITAL PH promotes digital

Communication Technology (DICT) opportunities in the countryside
through the Information Technology –
Business Process Management (IT-BPM)
industry.

With the help of some international government agencies, the developing

countries are protected and provided with business opportunities.

10
 Here are some international government agencies and their programs in
protecting consumer rights:

International Government Agencies Programs

1. Federal Trade Commission (FTC) Helps countries around the world to

develop and enhance their own
competition and consumer protection
work through the International Technical
Assistance Program

2. Consumer Financial Protection Allows the public to access information on

Bureau (CFPB) submitted complaints. The database
includes all basic information about a
complaint, as well as any action taken and
how the involved company responded
through the Consumer Complaint
Database.

3. Consumer Product Safety Ensures the safety of imported consumer

Commission (CPSC) products used in the United States. Its
goal is to work with international partners
to improve manufacturing and regulatory
coordination and to encourage alignment
of U.S. product safety requirements at a
high level of safety.

4. Food and Drug Administration Protects the nation’s food supply from
(FDA) deliberate acts of contamination though
the Food Defense Program.

Here are some International and National Non-Government Organizations and

their programs in support for consumer protection:

National NGOs Programs

1. CARE Philippines Humanitarian Partnership Platform-
committed to developing and supporting
socially responsible initiatives that build
stronger communities in the developing
world, while enhancing business and
development goals.

2. Nationwide Association of Advocate for consumer protection and

Consumer’s Inc. (NACI) economic empowerment of consumers

11
 3. IBON Foundation Water for the People Network –
Campaign involving research,
education, people's action, legislation
and legal struggles, local and
international networking, aimed at
opposing moves by the government,
multilateral-funding institutions and
large local and multinational
corporations to privatize water
resources, systems, and utilities,
making profits at the expense of people.

International NGO Program

The International Consumer Protection International Internet Sweeps - an
and Enforcement Network (ICPEN) initiative dedicated to combating cyber
scam and aimed to increase consumer
confidence in e-commerce.

CHOICE- the Australian Consumers' Australian consumer magazine-

Association researches and campaigns on behalf of
Australian consumers

Consumer Council of Fiji Advising and assisting consumers on

matters affecting their interests and,
receiving, handling, and investigating
consumer complaints
Consumer NZ Its work includes comparative tests and
surveys of consumer goods and services,
research into and advice on financial,
food, health, safety, welfare, and
environmental matters, representation
at parliamentary committees and public
inquiries and interest in consumer
education, and complaints advisory
work.

The Republic Act. No. 7394, also known as The Consumer Act of the
Philippines, upholds our rights against the poor treatment because the creation of
this law was the result of our grievances against the unfair treatment of some
producers, service providers, and sellers.

12
 What’s More

Wonderful! In the previous learning tasks, you have pointed out some agencies
and their programs for consumer protection. This time, let us try to check your
understanding. Here we go!

Activity 1: Letter of Complaint

Direction: Read the situation in the box and write the missing words in the
space provided to complete the letter.

Mr. Jay Reeve M. Sang-an, the father of the four-year-old boy, bought a toy-car
product last December 3, 2019, for his son at Toy Store in Wonder Mall, and asked
for an official receipt. When they got home at Blk 1 Lot 25 Dalisay Village, Toril,
Davao City, he assembled the toy car and charged it for 1 hour as instructed, but
unfortunately, the chargeable toy car did not function. So, the father had a
complaint to change the item or return the money.

December 8, 2019

________________
(Name of the store)
Buhangin, Davao City
Philippines

Sir/Madam:

Last _______________ (date of purchase), I bought a ___________ (product) for my son

with an Official Receipt No. 644577. I purchased the product at your Toy Store.

Unfortunately, your ____________________________________ (reason/s of complain)

when we tried it at home. Even if we charged it for 2 hours as instructed by your
saleslady but still it didn’t work.

I would appreciate your action if you replace the item or return the money. I am
looking forward to hearing from you to resolve this problem. Please contact me at
my home address: _________________, or though this mobile phone no.
09472255777.

Truly yours,

__________________ (name and signature of the complainant)

Complainant

13
Activity 2: Matching Type

Directions: Match Column A, which are agencies that promote consumer protection
to Column B, which are programs of these agencies. Read carefully and write the
correct answer in the space provided.

Column A Column B

_______1. DTI a. Australian consumer magazine

_______2. FTC b. Consumer Protection Online

_______3. CHOICE c. Water for the People Network

_______4. IBON Foundation d. Humanitarian Partnership Platform

_______5. CARE Philippines e. International Technical Assistance

Program

Great job! You have matched the agencies and their programs excellently.

Activity 3: Matching Type.

Directions: Identify the agency that promotes consumer protection. Spell out the
acronym in each item. Read the consumer protection program in Column B to know
the correct answer in Column A. Write your answer in the space provided.

Column A Column B

1. DTI - Consumer Protection Online

Answer: _____________________________
________________________________

2. FDA - Food Defense Program

Answer: _____________________________
_______________________________

3. DICT - Digital PH
Answer: ________________________________
________________________________

4. NFA - NFA-Consumer Protection

Answer: _______________________________
_______________________________

5. ICPEN - International Internet Sweeps

Answer: _______________________________
________________________________
________________________________

14
 What I Have Learned

Good job learner! You have just shared your points in today’s lesson
excellently. Let’s proceed to our next activity.

Activity: Functions of the Different Agencies.

Directions: Write the functions of the following agencies in promoting consumer

protection in the second column.

Agency Program
1. Department of Trade and
Industry (DTI)

2. The International Consumer

Protection and Enforcement
Network (ICPEN)

3. IBON Foundation

4. CHOICE- the Australian

Consumers' Association

5. CARE Philippines

6. Department of Information and

Communication Technology
(DICT)

7. Consumer Financial Protection

Bureau (CFPB)

8. Nationwide Association of
Consumer’s Inc. (NACI)

9. Consumer Council of Fiji

10. National Food Authority

15
 What I Can Do

Very good learner! In this activity, you will apply your learning today.
Activity: Write a Letter.
Directions: Read the situation carefully and write a letter of complaint as part of
consumer protection. Your written output will be evaluated based on this modified
rubric:
Activity 5

Criteria Excellent Satisfactory Fair Poor

5 points 3 points 2 points 1 point

Extremely Satisfactorily Fairly

Poorly
well- organized, and organized, and
organized, and
organized, and the structure the structure
Organization there’s no
the structure of information of information
clear sense of
of information is somewhat is compelling.
direction.
is compelling. compelling.

Exhibits Displays Illustrates Shows

excellence in satisfactory in fairness in ambiguities in
writing a writing a writing a writing a
Content complaint complaint complaint complaint
letter about letter about letter about letter about
consumer consumer consumer consumer
protection protection protection protection

Situation:
Gen M. Ganda lives at Blk.3 Lot 24 Somosot Village, Toril, Davao City.
Her friends can contact her on mobile phone number 09992626777. Last May 20,
2020, she went to Q Mall- Department Store in Toril, Davao City, and bought an
electric fan at P1200.00 with an Official Number of 546677 last January 10, 2020.
Unfortunately, when she got home, the electric fan did not function. She tried it
many times, but it didn’t work. She wanted to write a complaint to the
management.

16
 Assessment

Incredible! You have reached this part already! It’s time to see if you still
remember the lesson today. Goodluck learners!

Activity: Multiple Choice

Directions: Read each item carefully and encircle the letter of the correct answer.

1. What program of the DTI receives different complaints through the online
process?
a. Assuring Food Safety in the BFAD Strengthening Program
b. Consumer Protection Online
c. Digital PH
d. NFA-Consumer Protection

2. Which of these international non-government organizations gives advice

and assists consumers on matters affecting consumer protection rights?
a. CHOICE – the Australian Consumer Association
b. Consumer Council of Fiji
c. Consumer NZ
d. The International Consumer Protection and Enforcement Network

17
3. What program of the Department of Health focuses on food safety
prevention and control?
a. Assuring Food Safety in the BFAD Strengthening Program
b. Consumer Protection Online
c. Digital PH
d. NFA-Consumer Protection

4. Which of these international government agencies helps the developing

countries enhance their consumer protection program through the
International Technical Assistance Program?
a. CHOICE
b. Consumer Council of Fiji
c. Federal Trade Commission
d. The International Consumer Protection and Enforcement Network

5. What government agency ensures the prices of staple rice and corn are
reasonable and affordable to the consuming public?
a. Department of Trade and Industry
b. Department of Health
c. National Food Authority
d. Department of Information and Communication Technology

6. What non-government organization advocates for consumer protection and

economic empowerment of consumers?
a. CARE Philippines
b. IBON Foundation
c. Nationwide Association of Consumer’s Inc.
d. The International Consumer Protection and Enforcement Network

7. Which International government agency protects the nation’s food supply

from deliberate acts of contamination through the Food Defense Program?
a. Department of Trade and Industry
b. Department of Health
c. Food and Drugs Authority
d. Department of Information and Communication Technology

8. Which program of IBON Foundation opposes the moves of the government,

multilateral-funding institutions, and local and multinational corporations
towards privatization on water resources at the expense of people?
a. Australian Consumer Magazine
b. Food Defense Program
a. Humanitarian Partnership Platform
b. Water for the People Network

18
 9. Which of these non-government organizations is committed to developing
and supporting responsible initiatives that build stronger communities in
the developing countries?
a. CARE Philippines
b. IBON Foundation
c. Nationwide Association of Consumer’s Inc.
d. The International Consumer Protection and Enforcement Network

10. Which of these international organizations focuses on comparative tests

and surveys of consumer goods and services, research into and advice on
financial, food, health, safety, welfare, and environmental matters?
a. CHOICE
b. Consumer Council of Fiji
c. Consumer NZ
d. The International Consumer Protection and Enforcement Network

Additional Activities

Great job learner! You have answered the assessment test successfully.

Activity: Answer me.

Directions: Read each statement carefully and choose the letter in the box
that corresponds to the correct answer. Write your answers in the space provided.

a. Advocate for consumer protection and economic empowerment

of consumers
b. Assuring Food Safety in the BFAD Strengthening Program
c. NFA- Consumer Protection
d. Consumer Complaint Database
e. Consumer Protection Online
f. Digital PH
g. Food Defense Program
h. Humanitarian Partnership Platform
i. International Internet Sweeps
j. International Technical Assistance Program

_______1. Every food industry in the Philippines went through a process of inspection
to prevent and control food safety problems.

_______2. This program of the government gives opportunities to the developing

countries build stronger communities through business orientations.

19
_______3. This program helps in combating fraudulent and deceptive internet and
other forms of electronic communication.
_______4. During meetings or conferences, the food supply used for food production
must undergo deliberation and inspection to avoid food contamination.

_______5. This aim of the This aim of the government promotes digital opportunities
for the consumers in the countryside to improve their connection to other
business opportunities.

_______6. This program helps and assists the small businesses to be part of global
competitions while grasping ideas for consumer protection.

_______7. This government program empowers people on consumer protection rights.

_______8. This program allows the public to access information about the complaints
and how the involved company responded.

_______9. This program ensures reasonable and affordable prices of staple rice and
corn.
_______10. This program of the government checks consumers' problems through the
online process.

20
 21
What’s More What’s More What’s More
Activity 3 Activity 2 Activity 1
Department of Trade and 1. b Name of the store- Toy
Industry Store
2. e
Food and Drugs Authority Date of Purchase-
3. a
December 3, 2019
Department of Information
4. c
and Communication Reason/s of complain-
Technology 5. d chargeable toy car did not
function
National Food Authority
Address of complainant-
The International Blk 1 Lot 25 Dalisay
Consumer Protection and Village, Toril, Davao City
Enforcement Network
Name of Complainant- Mr.
Jay Reeve M. Sang-an
What’s New What's In What I Know
- The answer may vary. - answers may vary. Pre-Assessment:
1. T 6. T
2. F 7. T
3. F 8. F
4. F 9. F
5. T 10. T
Answer Key
 22
Additional Activities Assessment
1. b 6. j 1. b 6. c
2. h 7. a 2. b 7. c
3. I 8. d 3. a 8. b
4. g 9. c 4. c 9. a
5. f 10. e 5. c 10. c
What I Can Do
December 8, 2019
Q Mall
Toril, Davao City
Philippines
Sir/Madam:
What’s I Have Learned
Last January 10, 2020, I bought an electric fan for my Consumer Protection Online
son with an Official Receipt No. 546677. I purchased Program
the product at your Department Store.
International Internet Sweep
Unfortunately, your electric fan did not function when Water for the People Network
we tried it at home. Even if I tried many times but still
it didn’t work. Humanitarian Partnership Platform
Australian Consumer Magazine
I would appreciate your action to replace the item or
return the money. I am looking forward to hearing from Digital PH
you resolving this problem. Please contact me at my
home address at Blk 3 Lot 24 Somosot Village, Toril, Consumer Complaint Database
Davao City, or though this mobile phone Consumer Protection and Economic
)09992626777. Empowerment of Consumer
Truly yours, Advising and assisting consumer
matters
Gen M. Ganda NFA- Consumer Protection
Complainant
References

Assuring Food Safety in the BFAD Strengthening Program: A Collective Will.

Retrieved on July 20, 2020 at
https://www.doh.gov.ph/sites/default/files/publications/Vol3Issue4Nov
ember2008.pdf

CARE Foundation (1945). Retrieved on July 24, 2020 at https://care-

philippines.org/about-us/

CHOICE-Australian Consumer Organization. Retrieved on July 21, 2020 at

https://en.wikipedia.org/wiki/Choice_(Australian_consumer_organisation
)
Consumer Council of Fiji. Retrieved on July 21, 2020 at
https://en.wikipedia.org/wiki/ Consumer_Council_of_Fiji

Consumer Finance Protection Bureau. Retrieved on July 21, 2020 at

https://www.debt.org/credit/your-consumer-rights/financial-protection-
bureau/

Consumer Product Safety Commission. Retrieved on July 21, 2020 at

https://www.cpsc.gov/Business--Manufacturing/International

Consumer NZ. Retrieved on July 21, 2020 at

https://en.wikipedia.org/wiki/Consumer_NZ

Consumer protection online program. Retrieved on July 20, 2020 at

https://www.dti.gov.ph/negosyo/e-commerce/consumer-protection-
online/

Consumer protection poster. Retrieved on July 21, 2020 at

https://www.google.com/search?q=poster+consumer+protection&oq=post
er+for+consume aqs=chrome.
3.0j69i57j0l3.12820j0j8&sourceid=chrome&ie=UTF-8

Enhancing Food Safety: The Role of the Food and Drug Administration. Washington
(DC): National Academies Press (US); 2010. ISBN-13: 978-0-309-
152730ISBN-13:978-0-309-15274. Retrieved on July 22, 2020 at
https://www.ncbi.nlm.nih. gov/books/NBK220402/

Federal Trade Commission. Retrieved on July 21, 2020 at

https://www.ftc.gov/policy/international/international-technical-
assistance-program

Habito, Cielito F. (2016, October 25). Asserting Our Consumer Rights. Retrieved on
August 19, 2020 at http://www.inquirerdotnet

IBON Foundation. Wikipedia. Retrieved on July 21,2020 at https://en.wikipedia.

org/wiki/IBON_Foundation#Programs_and_centers

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ICPEN. Retrieved on July 21, 2020 at https://dig.watch/actors/international-
consumer-protection-and-enforcement-network

NFA Consumer Protection. Retrieved on July 20, 2020 at

http://www.nfa.gov.ph/programs-projects/consumer-protection

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For inquiries or feedback, please write or call:

Davao City Division Learning Resources Management

Development System (LRMDS)

Elpidio Quirino Ave., Poblacion District, Davao City, 8000 Davao del Sur

Telefax: (082) 224-3274, (082) 222-1672

Email Address: [email protected]

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