Test 3

Explanation:

Principles of Good Communication are as noted below:

Q 1. Identify the correct option from below which can be related to Stimuli. 1. A prominent
hoarding of advertisement 2. A shining colourful toy for a baby 3. A prominent sign 1. Clarity of thought
board on the road 2. Clarity of language
Only 1 3. Amount of communication
1 and 2 4. Appropriate media or channel
1 and 3 5. Avoid mismatches in communication
2 and 3 6. Make communication a two-way process
7. Be sensitive to receiver?s response
1,2 and 3
8. Communicate directly

UnAttempted

CORRECT ANSWER:
Q 3. What is the correct option showing an example of on-the-job indiscipline?
1,2 and 3 Nonpayment of loan
Dereliction of duty
Domestic violence
Only ‘a’ and ‘b’
Explanation:
All of the above
Stimuli include shapes, movements, colours, sounds, touch, smell, etc which our
senses come in contact with. We do not often see what there is to be seen. We UnAttempted
do not react to all the stimuli that we receive from the outside.
CORRECT ANSWER:

Dereliction of duty

Q 2. Select from below, an attribute of good communication.

Use of complex vocabulary
Use of multilingual phrases Explanation:
Clarity of thought
Long vague sentences Examples of job indiscipline are:
Catering to stereotypes
• quarrelsome behaviour,
• disobeying instructions,
UnAttempted • non-cooperation,
• neglect of essential procedures,
CORRECT ANSWER: • dereliction of duty,
• gambling and
Clarity of thought • drug abuse
Q 4. Identify the correct option from below with regards to the following statement: “A
Within organization
company is conducting a survey among the employees to find out their reaction for a
new policy introduced by them.”
Primary research
Secondary research Explanation:
Scientific research
Pure research The first source for availability of people is the organisation itself. For this
Applied research purpose, the HR department should have what is known as an HR Inventory or
Manpower Inventory.
UnAttempted

CORRECT ANSWER:
Q 6. Whose role has traditionally been one of integrating top management policy with
Primary research
activities of their subordinates.
Middle manager’s
Labour union’s
Explanation: CEO’s
Employee’s
Primary research is research you conduct yourself (or hire someone to do for Line manager’s
you.) It involves going directly to a source – usually customers and prospective
customers in your target market – to ask questions and gather information. UnAttempted
Examples of primary research are:
CORRECT ANSWER:
• Interviews (telephone or face-to-face)
• Surveys (online or mail)
• Questionnaires (online or mail) Middle manager’s
• Focus groups
• Visits to competitors' locations

Explanation:

The middle manager’s role has traditionally been one of integrating top
Q 5. The first source of availability of people is _______________. management policy with activities of their subordinates.
Colleges
Training centers
Referrals
Industry
Q 7. Perceptual errors (meaning the difference between reality or fact and perception) may
Within organization
happen due to a number of factors such as: 1. Body language 2. Disciplinary issues 3.
Infrastructure issues
UnAttempted
1 and 2
CORRECT ANSWER: 2 and 3
Only 1
 Only 2 They will contribute only in the manner that they are utilised by the people
Only 3 handling them. It is also the most difficult resource to manage.

UnAttempted

CORRECT ANSWER:
Q 9. What is the likely remedial action to be initiated by organization, in case of an
employee is often found to be indulging in criminal activities like fraud and theft?
Only 1
Warning
Censure
Dismissal
Explanation: Decrement
With holding of promotion
Perceptual errors may happen due to a number of factors. Some of them are:
UnAttempted
Role or status of other person, Occupation, Physical features, Body language,
Non-verbal symbols, Incomplete reception of and inadequate attention, Limited CORRECT ANSWER:
capacity of mind, Stereotyping, Halo effect etc.
Dismissal

Q 8. Choose from below, the resource which is considered as the most critical resource in
Explanation:
an organization.
Material Managers come across problem people. They have to be helped to improve. Or
Time else they have to be removed from the organisation. Normally, removal or
Manpower dismissal is resorted to:
Money
Technology • if the problem is seen to be beyond correction like alcoholism or
persistent misbehaviour or
• if the problem is of a criminal nature like committing a fraud or theft or
UnAttempted • if it is a case of unacceptable indiscipline

CORRECT ANSWER:

Manpower
Q 10. Control of a large number of subordinates by the manager depends upon which of the
following factor/s?
Unskilled labour
Explanation:
Qualified labour
Distant work locations
The expression ‘human resource’ refers to People. It is the most critical resource
in an organisation. The utilisation of all other resources depends on this
All of the above
resource. None of the other resources can achieve anything by themselves. None of the above
 • Extortion
UnAttempted • Kickbacks
• Illegal political payments
CORRECT ANSWER: • Use of inside information
• Violation of any law
Qualified labour • Bribery
• Falsification of accounts
• Moonlighting
• Revealing company secrets
Explanation:
Q 12. Identify the factors which are considered as real motivators as per job enrichment
If the sub-ordinates are qualified, capable and committed to the tasks assigned
to them, a manager may be able to manage a relatively large number of sub- related to Herzberg’s theory of motivation.
ordinates. Relocation
Restructuring
The experience and abilities of the manager also determine the span. Recognition
All of these
None of these

UnAttempted
Q 11. Which of the following option/s is considered non-ethical? 1. Consulting fees 2.
Kickbacks 3. Commission on non-business transactions CORRECT ANSWER:
Only 1
1 and 2 Recognition
1 and 3
2 and 3
1,2 and 3
Explanation:
UnAttempted
One of the ways of making jobs help in development is known as “job
CORRECT ANSWER: enrichment.” Job enrichment implies adding elements to the existing job which
makes it more complete or more responsible.
2 and 3 Job enrichment is related to Herzberg’s theory of motivation in which factors
such as challenge, achievement, recognition and responsibility are seen as real
motivators.

Explanation:

The norms of behaviour (values) sanctioned by society distinguish between a

business deal and a non-business transaction. Profit is proper only in business
otherwise it is unethical.
Q 13. Refer to the following questions and identify which of them will reflect an ethical
Following are some of the items included in the code of ethics of some firms as
strictly prohibited. action if answered in the negative.
Will I be held accountable?
• Non-adherence to safety and quality standards
 Will I be excused?
Will the company protect me? Top level managers are involved in policy making for the company as a whole.
Will I feel bad to admit it in public? Executive directors, board members and presidents are examples of top level
managers.
Will it ever come to light?
They require conceptual skills, to understand abstract or general ideas and apply
UnAttempted them to specific situations.

CORRECT ANSWER:

Will I feel bad to admit it in public?

Q 15. What does perception mean? 1. Perception is what makes people not be objective
about observations and judgments 2. Perception is what makes people not see facts /
data the same way 3. Perception is what makes people prejudiced or biased
Explanation: Only 1
Only 2
Ethics deals with issues of right and wrong. The principles of right conduct are Only 3
not always explicitly stated. They are implicitly known.
1,2 and 3
Individuals find different ways to resolve ethical dilemmas. No choice is fully 1 and 2
justifiable. What is done is to justify the choice to oneself with a statement of
rationalisation. It is disturbing if one is forced to do “wrong”. The rationalised UnAttempted
statements may help to reduce the disturbance.
CORRECT ANSWER:

1,2 and 3
Q 14. What is the ability to understand abstract/general ideas to apply to specific situations
in organization is known as?
Human skills Explanation:
Design skills
Conceptual skills Perception is what makes people:
Motivational skills
Technical skills • Not see facts / data the same way
• Not be objective about observations and judgments
• Argue
UnAttempted • Prejudiced or biased

CORRECT ANSWER:

Conceptual skills
Q 16. Name the most important skill which HR managers need to develop.
Participative/counseling skills
Motivational skills
Explanation:
Organizing skills
 Human skills mission statement. Strategic planning gives only broad indications and not
Leadership skills specific details, while tactical decisions will specify operational details.

UnAttempted

CORRECT ANSWER:
Q 18. Identify from the below options, the areas which are generally a part of behavioral
science. 1. Communication 2. Personality 3. Leadership 4. Motivation
Human skills
2,3 and 4
1,2 and 3
1 and 3
Explanation: 3 and 4
1,2,3 and 4
Human skills are the skills for understanding and motivating people and getting
along with them. Activities included in these skills are communication, UnAttempted
leadership and motivation.
CORRECT ANSWER:

1,2,3 and 4
Q 17. Identify the correct option/s from the following, with respect to strategies and tactics.
Extend of all details and specifics are much more in strategy than in tactics
Top management generally defines the strategy Explanation:
Strategy generally deals with matters referred in the mission statement
All of the above Organisation Development is defined as a systematic, integrated, organisation-
Option ‘b’ and ‘c’ wide effort, planned and managed from the top, aimed to increase organisational
effectiveness and health using knowledge of behavioural science.
UnAttempted
Developments in behavioural sciences, which contributed a great deal to the
understanding of complex issues like personality, motivation, leadership,
CORRECT ANSWER: communication and so on.

Option ‘b’ and ‘c’

Q 19. One of the methods of formal communication in organizations from top downwards is
Explanation: _____________.
Requests
While discussing planning, one would come across the expression “Strategic
Grievances
Planning”. Strategies differ from tactics, mainly in the extent of details and
specifics and time frames. Reports
Complaints
In businesses; top managements may discuss strategies to attain dominance in Notices
the market place. Corporate strategy will deal with matters referred to in the
 Q 21. Identify from the following, the primary function of the management.
UnAttempted
Creating promotion policy of the organization
CORRECT ANSWER: Planning
Executing
Selection
Notices
Budgeting

UnAttempted
Explanation:
CORRECT ANSWER:
Formal communications in organisations from the top downwards takes place
through letters, emails, memos, notices, departmental meetings, internal Planning
bulletins and house magazines meant for internal circulation.

Explanation:

Q 20. According to Max Weber’s ideal bureaucracy Theory, the term ‘Hierarchy of positions’ In management, the first step would be to identify the purpose to be achieved.
is explained as_________________. This is the first step in planning.
At every level and position, the tasks to be performed are to be clearly determined and
defined In short, planning is deciding in advance what to do, how to do it, when to do it
Chain of command is clearly defined and who is to do it, etc. Planning is the most basic of all managerial functions,
which will give direction to the activities for the future, through the determination
There is no chain of command of mission, objectives, goals, strategies, policies, procedures, rules,
Discipline is not enforced programmes, schedules and budgets.
Rules of Conduct are laid down

UnAttempted Q 22. Identify from below, the hindering factor in the smooth functioning of the group.
Leadership
CORRECT ANSWER: Cohesiveness
Synergy
Chain of command is clearly defined Dominance
Climate

UnAttempted
Explanation:
CORRECT ANSWER:
As per Max Weber’s ideal bureaucracy Theory, Hierarchy of positions, meaning
that the chain of command is clearly defined and understood along with
Responsibility and Accountability at every level. Dominance

Q 23. Several rights are offered to the consumers through _______________Act/Rules.

Industrial Disputes
Trade Unions
 IRDAI Policy Holders Protection Q 25. What are the factors which contribute to the performance of an employee at work? 1.
Consumer Protection Salary 2. Skill of the employee 3. Designation 4. Support received
Redressal of Public Grievances 2 and 4
1,2 and 3
UnAttempted 2,3 and 4
1 and 3
CORRECT ANSWER: 1,2,3 and 4

Consumer Protection UnAttempted

CORRECT ANSWER:

Explanation: 2 and 4
The Consumer Protection Laws provide relief to consumers if there is deficiency
of service. The relief granted can be heavy if the deficiency is proved to be as a
result of neglect.
Explanation:

Performance at work is a function of:

Skill: Skill relates to ability to do the job.

Q 24. What points at how much people feeling close to or distant from each other?
Psychological distance Will: Will relates to the willingness to do the job. This would be high to start with
State of mind but can reduce in course of time. This can also happen because the employee
Perception does not find the job challenging enough or does not suit his temperament.
Noise
Filtering Support: Support relates to the support from the rest of the office and will include
clarity on the tasks, clear direction from the superiors and help in case of
difficulty, acceptance by the rest of the team and so on.
UnAttempted

CORRECT ANSWER:

Psychological distance Q 26. Complete the sentence: Every human activity is ___________________. 1. Self-
centered 2. Goal oriented 3. Benevolent
1 and 2
2 and 3
Explanation:
Only 1
Only 2
Psychological distance refers to how much people feel close to or distant from
each other. This is determined by positions in organisational set up, or social Only 3
factors like background, caste, life styles, living standards, etc. The lesser
the psychological distance, the better the chances of effective communication. UnAttempted

CORRECT ANSWER:
 Classical approach
Only 2
Behavioral approach
Systems approach
Human relationship approach
Explanation:
UnAttempted
Every human activity is goal-oriented. No one really does anything without a
purpose. Even involuntary activities, like a sudden twitch of the face, indicate CORRECT ANSWER:
something. The activity is expected to lead to the accomplishment of something.
Human relationship approach
No one does anything unless there was a need to be satisfied.

Explanation:

Q 27. ________________is the factor by which one single negative or positive factor The Human Relations approach made the following important contributions to
forcefully eclipses other traits in a person. management thought:
Introspection
Halo effect • Organisations are social entities in addition to being technical entities.
Hollow effect • Rational economic assumptions about human behaviour were
Reflection inadequate to explain behaviour at work.
• Informal work groups exist in organisations, with affiliations different
Perception from the formal work groups.
• The understanding of informal work group culture is crucial to
UnAttempted understanding behaviour of workers at work.
• Productivity is intimately related to workers? satisfaction.
CORRECT ANSWER: • Workers? motivation is not based merely on economic considerations,
but sentiment and need for social affiliation also play important roles.
• Workers? participation is important especially in communication and
Halo effect decision – making.

Explanation:
Q 29. Which of the following statements describes role of middle managers? 1. Determine
Halo effect is the factor by which one single positive or negative factor forcefully how the contact is to be managed 2. Take decision regarding company vision
eclipses other characteristics. The polished behaviour of a person may make us
blind to his attempts to cheat. management 3. Take decision regarding business expansion strategy
Only 3
Only 1
2 and 3
1 and 2
Q 28. Which of the following approach does not emphasize on the importance of formal Only 3
structure, hierarchy of management, technical requirements and assumption of
rational behaviour? UnAttempted
Contingency approach
 CORRECT ANSWER:
• A good counsellor should be non-judgmental. He should be willing to
Only 1 accept the fact that, given help and encouragement, most people have
the inherent capacity to understand and solve their own problems. Such
a counsellor would convey to the client his genuineness, understanding
and acceptance of the client as a unique individual.
• A good counsellor knows the importance of completely avoiding
Explanation: judgmental statements because they put the client in a defensive
position.
The middle manager’s role has traditionally been one of integrating top • He also meticulously avoids arguing because arguments will not solve
management policy with activities of their subordinates. The focus therefore, had the client’s problem.
been to supervise activities of subordinates, control results, solve problems and • The counsellor has to be “other-centred”. He will have to see the
so on. problems from the point of view of the client.

It would be the role of middle managers to:

• identify the contact points with the customer

• determine how the contact is to be managed Q 31. Identify the incorrect statement from the following with respect to Weber's concept of
• determine what standards of (quantity and quality) have to be
Bureaucracy.
maintained
• analyse operations and processes It is still relevant concept in today's organization
• visualise the possible errors, what may go wrong It has acquired a negative reputation for inefficiency and rigidity
• find ways of avoiding errors It rejects rational approaches to managing organizations
• find ways of compensating for the errors, if they occur It is based on rules and procedures rather than personal preference and judgement
• find ways to enhance quality standards Only options ‘a’ and ‘d’ are correct

Q 30. From the following, which statement/s show qualities of a good counsellor?
UnAttempted
Counsellor should avoid judgmental statements
CORRECT ANSWER:
Argument is the best approach to deal with an argumentative client in the process of
counselling.
Only options ‘a’ and ‘d’ are correct
Counsellor should be self-centred and should demonstrate his proficiency in the subject
Counsellor should be firm in his ideas and ensured that the client accepts his views
irrespective of objections of the clients
All of the above Explanation:

UnAttempted Weber described a formal organisation as a “Legal – Rational” system based on

precisely defined and organised “across-the-board” competencies of various
CORRECT ANSWER: offices and individuals. He called such a system a Bureaucracy.

The need for ensuring that uniform treatment is provided to all customers makes
Counsellor should avoid judgmental statements
bureaucracy, with clear rules and procedures, authority and centralisation,
inevitable.

Explanation:
 The same considerations apply to treatment of employees also. Specialisation management asks Viren, the assistant manager of operations, to receive and dispose the
in tasks helps speedy and accurate performance of tasks as well as development complaints during his absence.
of expertise.
Himesh is a driver of the company. He was asked by the manager of the admin
department to collect parcel which contains an expensive laptop from the Courier office.
All of the above are examples of delegation of authority.
Only A and B are examples of delegation of authority

UnAttempted
Q 32. Complete the following statement: ‘Strategic management allows an organization to
be more ______________.’ CORRECT ANSWER:
Reactive
Coherent Nitin is a customer relationship manager of a company who is authorised to receive
Complacent and dispose the complaints from the customers. He is proceeding on 10 days leave
Authoritarian and the management asks Viren, the assistant manager of operations, to receive and
dispose the complaints during his absence.
Proactive

UnAttempted
Explanation:
CORRECT ANSWER:
Delegation is the process by which a manager passes on to his sub-ordinate, the
Proactive authority to make decisions and the responsibility to achieve certain results.
Instruction to perform a certain task is not delegation.

Explanation:

Strategic management allows an organization to be more proactive than reactive Q 34. Study and Identify the correct statements from the following. 1. Policy lays down the
in shaping its own future; it allows an organization to initiate and influence general guideline 2. Rules lay down what is permissible and what is not permissible 3.
(rather than just respond to) activities and thus to exert control over its own Procedure lays down step by step details of actions
destiny.
Only statements 1 and 3 are correct
Only statements 1 and 2 are correct
Only statements 2 and 3 are correct
All of the statements are correct
None of the statements are correct

Q 33. After studying the following scenarios carefully, select the option which can be UnAttempted
considered as the correct example of “delegation of authority”.
Jayant and Yasim are data entry operators. Jayant has to go for a function and leave the CORRECT ANSWER:
office early. Their supervisor asks Yasim to complete the pending data entry work of
Jayant. All of the statements are correct
Nitin is a customer relationship manager of a company who is authorised to receive and
dispose the complaints from the customers. He is proceeding on 10 days leave and the
 Explanation: 1 and 4
1 and 2
A procedure lays down step-by-step details of actions while a policy lays down 2 and 3
a general guideline. Rules lay down what is permissible and what is not 1, 2 and 3
permissible. In a sense, a rule is law for the company.

UnAttempted

CORRECT ANSWER:

1 and 2
Q 35. Identify from the following one of the method to carry out job evaluation.
Assessment method
Ranking method
Explanation:
Difficulty level method
Rating method Participative group-centered programmes for learning include: Conference,
Knowledge and skill method Seminar, Workshops etc.

UnAttempted

CORRECT ANSWER:

Ranking method
Q 37. The type of leader who is likely to resort to an increasing level of participation is
______________________________.
a leader operating on Theory Y assumptions
Explanation: a leader who is not willing to take responsibility
a leader operating on Theory X assumptions
The theoretical background to fixing wages lies in what is known as the process All of the above
of job evaluation.
Option b and c
Methods of job evaluation:
UnAttempted
a. Ranking method
b. Classification method CORRECT ANSWER:
c. Factor comparison method
d. Point method a leader operating on Theory Y assumptions

Explanation:
Q 36. Identify from the following the correct option which is/are considered as participative
group -centered learning program. 1. Workshop 2. Seminar 3. Lecture 4. On the job
training
3 and 4
 Identify people who can take higher responsibility at senior level
Theory Y assumptions will make a leader resort to increasing participation. A
leader who does not practice participation may be operating on Theory X
assumptions, resorting to detailed instructions and close supervision.

Explanation:

The idea of succession planning is that the vacancies that arise due to
retirements, transfers and / or promotions at important middle and senior levels
Q 38. What is the focus of Hawthorne studies of management?
are filled up without delay.
Ethics in the workplace
Morality in the workplace The succession plan will identify people from within the organisation, who will
Interpersonal dynamics be ready to take over when the vacancy arises and prepare them to do so. The
Group norms purpose is to ensure that there should not be a vacuum at those important levels.
Behaviour in the workplace

UnAttempted

CORRECT ANSWER: Q 40. The term/s which refers to the aspects of good and evil, rights and wrongs is/are
_____________. a. Values b. Ethics c. Morality
Behaviour in the workplace Only 1
2 and 3
1 and 3
1 and 2
Explanation: 1, 2 and 3

The Hawthorne Studies of Mayo and his colleagues gave rise to the Human UnAttempted
Relations Approach to Management.
CORRECT ANSWER:

1, 2 and 3
Q 39. Choose the correct option with regards to the purpose of succession planning in an
organization.
Identify people who can take higher responsibility at senior level Explanation:
To ensure rehabilitation of retiring employees
To plan in advance the timely payment of retirement benefits The words “ethics” and “morality” would seem to be synonymous. Both refer to
All of the above the aspects of good and evil, rights and wrongs. What is moral, is apparently also
None of the above virtuous. What is immoral is wrong and improper.

Ethics is related to values. Values are standards of right and wrong. Individuals
UnAttempted have values.

CORRECT ANSWER:
Q 41. In the initial stages, when the new organisation is being created as a viable unit, what Q 43. Which dimension of an individual's personality relates to the use of physical strengths,
will be the style of management? stamina and co-ordination?
Ad hoc Physiological dimension
Strategic Psychological dimension
Hierarchical Social dimension
Formal Economic dimension
None of the above None of the Above

UnAttempted UnAttempted

CORRECT ANSWER: CORRECT ANSWER:

Ad hoc Physiological dimension

Explanation: Explanation:
In the initial stages, when the new organisation is being created as a viable Physiological dimention relates to the use of physical strengths,
unit, the style of management will be adhoc and entrepreneurial, procedures stamina, coordination (of senses, mind and muscle), alertness, speed of
yet to get into place, without any formal system of communication and response, patterns of rhythm, stress, sharpness of observation, etc.
control, and everybody being in personal contact with everybody else.

Q 44. _____________ attempts to make a job more varied thus removing the dullness
Q 42. Marketer in USA refers to those born between 1977 and 1999 as ______________. associated with performing repetitive operations for long.
Generation X Reinforcement
Generation Y Rewards
Generation Z Empowerment
Generation A Job enlargement
None of the above None of the above

UnAttempted UnAttempted

CORRECT ANSWER: CORRECT ANSWER:

Generation Y Job enlargement

Explanation: Explanation:
Marketers in the USA have distinguished between those born in the decade Job enlargement attempts to make a job more varied thus removing
1966 to 1976 calling them Generation X and those born between 1977 and the dullness associated with performing repetitive operations for long.
1999 calling them Generation Y. Those born after 1999 are not grown up
enough to show distinct characteristics in behaviour. Adding tasks to existing tasks is one way of enriching. Adding tasks
that require use of discretion is another way.
 It is one-way and hence provides little feedback
Tasks that require interaction with customers and helping to solve their
problems may add to one?s importance and self-esteem.

Explanation:
Q 45. 'Drones' can be used for: Oral communication has the following merits:
Delivery of pizzas
Surveillance • It is two-way, provides immediate feedback.
Attack • It is direct, simple and least expensive.
All of the above • It provides an opportunity to ask questions and seek clarity.
None of the above • It provides an opportunity to check understanding.
• It is possible to modify the coding of the message to improve clarity
and understanding.
UnAttempted • It enables personal contact and can generate friendly relationships.

CORRECT ANSWER:
Q 47. In the acronym JAM, what does "M? stands for?
All of the above Money
Market
Mobile phones
Mandate
Explanation: None of the above
Robots, drones and other intelligent forms are already doing
several manufacturing and service jobs.
UnAttempted
Drones have the potential to become "delivery boys". They can be fitted with
high definition cameras and used for surveillance jobs in border areas. CORRECT ANSWER:
At the same time they may be also used for surveillance, and even attacks, by
criminals and terrorists. Mobile phones

Explanation:
Q 46. Given below are some merits of oral communication. Identify the incorrect option. The developments in the rural areas will be reflected in the acronym
"JAM" which stands for the three pillars:
It is direct, simple and least expensive
It is one-way and hence provides little feedback
• Jan Dhan (bank accounts for everybody),
It provides an opportunity to ask questions and seek clarity • Aadhar card which will be the identity for persons to receive benefits
It provides an opportunity to check understanding and
None of the above • Mobile phones which provide for communication.

UnAttempted
Q 48. ________________ refers to the ways in which, members of a group experience the
CORRECT ANSWER: working environment.
Values
Climate
 Culture Q 50. _________________ means that the chain of command should be clearly defined and
Organisation development understood along with responsibility and accountability at every level.
None of the above Division of labour
Hiearchy of positions
UnAttempted Uniformity of rules
Primacy of merit
CORRECT ANSWER: None of the above

Climate UnAttempted

CORRECT ANSWER:

Explanation: Hiearchy of positions

The expression “climate” is used to refer to the ways in which members of a
group experience the working environment. This will have an effect on
the commitment of members to the group and therefore affect attitudes at work.
Explanation:
Q 49. "Tonal variations? will be classified under which of the following? Hierarchy of positions, meaning that the chain of command is clearly defined
Words and understood along with Responsibility and Accountability at
Histrionics every level.
Illustrations
Symbols
None of the above

UnAttempted

CORRECT ANSWER:

Histrionics
Out of 50 questions 50 are un attempted.

Explanation:
Ideas are abstract thoughts or concepts, which cannot be seen or
contacted except by telepathy experts and mind readers - unless it is suitably
clothed or coded and conveyed. Such clothing or coding may be in:

• words (oral or written, using language),

• illustrations (as in pictures, graphs or cartoons),
• histrionics (tonal variations, facial expressions),
• symbols or gestures (as in dance or mime)