•

• ‫الرسائل‬1

• ‫عبدالرحمن الفقيه‬
o 2008

o :‫المشاركات‬5212
o
o
‫مشاركة‬

#1
Project Quality Management PMP Exam
01-31-2009, 12:23 AM

. When a product or service completely meets

a customer’s requirements:
A. Quality is achieve
B. The cost of quality is high
C. The cost of quality is low
D. The customer pays the minimum price
Answer: A
Explanation: As a general rule, one cannot say that quality (as
defined in the question) is either of high or low cost (choices B
and C) or that it provides the minimum price (choice D): It does
give the customer what the customer wanted, which may not be
the lowest or highest cost. Therefore, the best answer is A.
2. To what does the following sentence refer? “The concept of
optimal quality level is reached at the point where the
incremental revenue from product improvement equals the
incremental cost to secure it.”
A. Quality control analysis
B. Marginal analysis
C. Standard quality analysis
D. Conformance analysis
Answer: B
Explanation: Know the term so you will be able to answer
questions that deals with this concept. Choices A, C and D may
sound good, but they are made-up-terms.
3. Who is ultimately responsible for quality management in the
project?
A. Project engineer
B. Project manager
C. Quality manager
D. Team member
Answer: B
Explanation: Though each person working on the project should
check their own work as part of any project, the project manager
ultimately has the responsibility for quality on the project as a
whole.

4. A project manager has been overwhelmed with problems on

his project. He would like to identify the root cause of the
problem in order to determine where to focus his attention.
Which of the following tools would be BEST for the project
manager to use?
A. Pareto chart
B. Conflict resolution techniques
C. Fishbone diagram
D. Trend analysis
Answer: C
Explanation: Trend analysis (choice D) does not deal with root
causes, it deals more with predicting the future. Though the
project manager is troubled, there is nothing to used conflict
resolution techniques with (choice B) because the real problem
has not been identified. A Pareto chart (choice A) might help the
project manager decide which problems to focus on, but does
little to find the root cause of a problem. The best choice is C.
5. A team is using a fishbone diagram to help determine what
quality standards will be used on the project. What part of the
quality management process are they in?
A. Control
B. Assurance
C. Planning
D. Variable analysis
Answer: C
Explanation: The key phrase here is “will be used.” The team is
looking to the future of what quality will be on the project and
therefore must be in quality planning, choice C.

Which of the following BEST describes the results of an increase

in quality?
A. Increased productivity, increased cost effectiveness,
decreased cost risk
B. Increased productivity, decreased cost effectiveness and
increased cost risk
C. Increased productivity, increased cost effectiveness and
increased cost risk
D. Increased productivity, decreased cost effectiveness and
decreased cost risk
Answer: A
Explanation: Quality should produce a decrease rather than an
increase in cost risk as a result of less rework, so choices B and C
can be eliminated. Quality should also provide increased cost
effectiveness due to less rework. This eliminates Choice D and
make the best answer A.

7. From the project perspective, quality attributes:

A. Determine how effectively the performing organization
supports the project
B. Provide the basis for judging the project’s success or failure
C. Are specific characteristics for which a product is designed
and tested
D. Are objective criteria that must be met
Answer: C
Explanation: Quality attributes are the measurements that
determine if the product is acceptable. They are based on the
characteristics of the product for which it was designed.
8. Quality is:
A. Meeting and exceeding the customer’s expectations
B. Adding extras to make the customer happy
C. Conformance to requirements and fitness of use
D. Conformance to management’s requirements
Answer: C
Explanation: The common definition in use today is “meeting
and exceeding expectations.” However, PMP states that C is the
correct answer. Be sure to wear your PMP hat for the test..
9. All the following are not examples of quality, assurance
EXCEPT?
A. Inspection
B. Team training
C. Pareto diagram
D. Fishbone diagram
Answer: B
Explanation: Choice A is done as part of quality control. Choices
C and D are done as part of quality planning or control
(depending on how they are used). This leaves only choice B,
which must be the best answer, as team training could be taken
to mean that all parties are trained on the quality requirements
for the project. Watch out for “double-negative” questions like
this on the exam!
10. Pareto diagrams help the project manager:
A. Focus on the most critical issues to improve quality
B. Focus on stimulating thinking
C. Explore a desired future outcome
D. Determine if a process is out of control
Answer: A
Explanation: Choice D relates to control charts. Choices B and C
relate to fishbone diagram. Only choice A relates to Pareto
diagrams.

11. A control chart helps the project manager:

A. Focus on the most critical issues to improve quality
B. Focus on stimulating thinking
C. Explore a desired future outcome
D. Determine if a process is functioning within set limits
Answer: D
Explanation: Choice D relates to control charts. Choices B and C
relate to fishbone diagrams. Choice A relates to Pareto diagrams.
12. Testing the entire population would:
A. Take too long
B. Provide more information than wanted
C. Be mutually exclusive
D. Show many defects
Answer: A
Explanation: The length of time it takes to test a whole
population is one of the reasons to take a sample
13. All of the following are examples of the cost of
nonconformance EXCEPT?
A. Rework
B. Quality training
C. Scrap
D. Warranty costs
Answer: B
Explanation: All the other choices are costs of nonconformance
to quality.
14. Standard deviation is a measure of how:
A. Far the estimate is from the highest estimate
B. Far the measurement is from the mean
C. Correct the sample is
D. Much time remains in the project
Answer: B
Explanation: Standard deviation is the measurement of a range
around the mean. Choice B must therefore be the best answer.

15. What percentage of the total distribution are 3 sigma from

the mean equal to?
A. 68.26%
B. 99.9%
C. 95.4%
D. 99.7%

Answer: D
Explanation: Memorize the numbers for 1–, 2–, 3- and 6-sigma.
16. All of the following are examples of a variable EXCEPT?
A. Size
B. Shape
C. Pounds
D. Weight
Answer: C
Explanation: A variable is something that will be measured.
Choice C is an attribute; what unit the variable will be measured
in.
17. A control chart shows seven data points in a row on side of
the mean. What should be done?
A. A design of experiments
B. Adjust the chart to reflect the new mean
C. Find an assignable cause
D. This is the rule of seven and can be ignored
Answer: C
Explanation: The rule of seven applies here. If you have seven
data points in a row on the same side of the mean, statistically,
the mean has shifted, calling for action to correct the problem.
18. You are managing a project in a just in time environment.
This will require more attention, because the amount of
inventory in such an environment is generally?
A. 45%
B. 10%
C. 12%
D. 0%
Answer: D
Explanation: With just in time, supplies are delivered when you
need them and not before. Therefore, you have little or no
inventory.
19. An Ishikawa diagram helps to:
A. Put information in its order of priority
B. Explore past outcomes
C. Show team responsibilities
D. Show functional responsibilities
Answer: B
Explanation: Notice that the choices for this question include the
definitions for many of the control tools. Such questions can
easily confuse you if you do not remember why you use each of
the tools. Choices C and D refer to the many responsibility charts
and therefore cannot be the best answer. Choice A refers to the
function of a Pareto chart.
20. In planning your project, which would generally have the
highest priority; quality, cost or schedule?
A. Cost is most important, quality next, and then schedule
B. Quality is more important than cost and schedule
C. Schedule is most important, quality next, and then cost
D. It is situational and must be decided by the project objectives
Answer: D
Explanation: This question is asking about overall importance of
quality. The triple constraint may be prioritized on each project
but they are generally of equal importance. In other words, do
not dismiss quality.
21. A project manager is using a cause-and-effect diagram with
the team to determine how various factors might be linked to
potential problems. In which step of the quality management
process is the project manager involved?
A. Quality analysis
B. Quality assurance
C. Quality control
D. Quality planning
Answer: D
Explanation: The key words here are “potential problems.” They
are looking into the future and, therefore, must be in quality
planning.

22. A project manager and team from a firm that designs railroad
equipment are tasked to design a machine to load stone onto
railroad cars. The design allows for 2% spillage, amounting to
over two tons of spilled rock per day. In which of the following
does the project manager document quality control, quality
assurance and quality improvements for this project?

A. Quality management plan

B. Quality policy
C. Control charts
D. Project plan
Quality Management Questions Only for the PMP Exams
Answer: A
Explanation: Choices B and C are components of a quality
management plan. The quality management plan is part of the
project plan. The best answer is the quality management plan.

23. During a team meeting, the team adds a specific area of extra
work to the project because they have determined it would
benefit the customer. What is wrong in this situation?
A. The team is gold plating
B. These efforts shouldn’t be done in meetings
C. Nothing. This is how to meet or exceed customer expectations
D. Nothing. The project manager is in control of the situation.
Answer: A
Explanation: This is an example of gold plating. You should
provide ONLY what the customer asked for in the scope
statement. The team does not know if their change will provide
benefit to the customer. Focus efforts on conforming to
requirement.

24. The project team has created a pain describing how they will
implement the quality policy. It addresses the organizational
structure, responsibilities, procedures and other information
about plans for quality. If this changes during the project,
WHICH of the following plans will also change?
A. Quality assurance
B. Quality management
C. Project
D. Quality control
Answer: C
Explanation: The plan described is the quality management plan.
Since this plan is include in the project plan, changing the quality
management plan will also change the project plan.
25. You are a project manager for a major information systems
project when someone from the quality department comes to
see you about it beginning a quality audit of your project. The
team, already under pressure to complete the project as soon as
possible, objects to the audit. You should explain to the team that
the purpose of a quality audit is.
A. Part of an ISO 9000 investigation
B. To check if the customer is following its quality process
C. To identify lessons learned that can improve performance on
the project
D. To check the accuracy of costs submitted by the team
Answer: C
Explanation: PMP’s definition of an audit is different from what
we are used to. An audit is a structured review of quality
activities to identify lessons learned. These lessons are used for
process improvement.

26. You are in the middle of a major new facility construction

project. The structural steel is in place and the heating conduits
are going into place when senior management informs you that
he is worried that the project will not meet the quality
standards. What should you do in this situation?
A. Assure senior management that during quality planning it was
determined the project would meet the quality standards
B. Analogously estimate future results
C. Form a quality assurance team
D. Check the results from the last quality management plan
Answer: C
Explanation: The quality management plan (choice D) does not
provide results. Choice A is not productive since it does not solve
the problem. An analogous estimate (choice B) looks at past
history of other projects. This would not be appropriate to
determine how the current project is going. Quality assurance
(choice C) helps to determine if the project will satisfy the
relevant quality standards.
27. You are asked to select tools and techniques to implement a
quality assurance program to supplement existing quality
control activities. Which of the following would you choose?
A. Quality audits
B. Statistical sampling
C. Pareto diagrams
D. Trend analysis
Answer: A
Explanation: Choice A is a structured review of quality
management activities performed to identify lessons learned
that can be applied to this and other projects. The other choices
are tools and techniques that apply to quality control rather than
quality assurance.

28. The new software installation project is in progress. The

project manager is working with the quality assurance
department to improve everyone’s confidence that the project
will satisfy the quality standards. Which of the following MUST
they have before they start this process?
A. Quality problems
B. Quality improvement
C. Quality control measurements
D. Rework
Answer: A
Explanation: This question is similar to others in this book, but
not exactly the same. You may also see this occur on your exam.
Carefully read the questions. Though quality problem (choice A)
MAY lead to quality assurance efforts, they are not a MUST.
Choice B is an output of quality assurance, not an input. Choice D
is an output of quality control. That leads only choice C which is
an input to quality assurance.

29. The project you are working on has an increase in cost

effectiveness, increased productivity and increased morale.
What might be the reason for these changes?
A. Project goals are in line with those of the company
B. Increased quality
C. Management’s focus on cost containment
D. Rewards presented for individual efforts
Answer: B
Explanation: As you increase quality there will be associated
benefits for the project. Some of these benefits are increased
productivity, increased cost effectiveness, decreased cost risk
and improved morale.

30. A project manager has just taken over the project from
another project manager during the executing phase. The
previous project manager created a project budget, determined
communications requirements and when on to complete work
packages. What should the new project manager do NEXT?
A. Coordinate performance of work packages
B. Identify quality standards
C. Begin risk identification
D. Execute the project plan
Answer: B
Explanation: Since the previous project manager did not finish
planning, choice D should not be the next activity. Risk
identification (choice C) sounds like a good choice, however,
choice B occurs before choice C. Performance of work packages
(choice A) is done after planning. The best answer is B.
31. A project is facing a major change to its project deliverables.
If the project manager is involved in determining which quality
standards are relevant to the change, the project manager must
be involved in:
A. Quality management
B. Quality assurance
C. Quality planning
D. Quality control
Answer: C
Explanation: Although quality planning usually occurs during
planning, it can occur during executing when there is a change.

32. A project team member comes to the project manager during

project execution to tell him that they feel the project cannot
meet its quality standards. The project manager calls a meeting
of the affected stakeholders to work through the problem. Which
step of the quality management process is the project manager
in?
A. Quality assurance
B. Quality analysis
C. Quality control
D. Quality planning
33. At the end of a project, a project manager determines that
the project has added four areas of functionality and three areas
of performance. The customer has expressed satisfaction with
the project. What does this mean in terms of success of the
project?
 A. The project was an unqualified success
B. The project was unsuccessful because it was gold plated
C. The project was unsuccessful because the customer being
happy means they would have paid more for the work
D. The project was successful because the team had a chance to
learn new areas of functionality and the customer was satisfied
Answer: B
Explanation: gold plating a project wastes time and probably
cost. It makes the project unsuccessful.

( ‫الكلمات الداللية‬Tags): exam, management, project, quality

‫ خيارات أكثر‬+

o ‫معجب‬0
•
•
•
•
•

‫الصلة‬
‫تقليص‬

AM.