Question 1:

Modern supply chain management requires demand management to be

efficient. Explain, in not more than 350 words, why an accurate point of
sales (customer) data is essential for effective demand management and
supply chain collaboration.

Is outsourcing always a good practice? Discuss your answer in not more

than 350 words.

Discuss, in not more than 350 words, the advantages and disadvantages
of a small supplier base.

Question 2:
The TH true MILK purchases an important component from one of its key
suppliers. The operations manager wants to determine the economic
order quantity, along with when to reorder, to ensure the annual inventory
cost is minimised. The following information was obtained from historical
data given below:
Total pallets 500
Units per pallet 20
Unit price 35
Inventory carry cost 10%
Cost to replenish inventory 2000
Lead time 5
Use the formula sheet below to calculate (to the nearest whole number)
the following:

Samsung’s flagship mobile phone product, S10 was just launched

recently. One component material that Samsung requires for the
manufacturing of its S10 mobile phones is the microprocessor chip. The
information for the annual use of the the microprocessor chips are given
below:
Total pallets 500
Units per pallet 60
Unit price 36
Inventory carry cost 10%
Cost to replenish inventory 2000
Lead time 44
Use the formula sheet below to calculate (to the nearest whole number)
the following:
Topic 1. Overview of SC
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1. Traditionally, information has been viewed as flowing in the opposite direction
of products, customers → suppliers
This is still true and has not changed.
Computerization greatly increased the flow of information from the source
None of these answers
The “Big Box” stores have developed their own sources.

2. What are the factors that are changing the modern supply chain
Technology
Terrorism
Globalisation
All are correct

3. Outsourcing involves
Obtaining materials, parts, and products from other companies.

4. The first decade of the twenty-first century was a period of rapid change for organizations,
especially business
True (from 2000s, Companies changes alot in slide 6/W1)

5. Complexity in the supply chain caused by

Transportation requirements.
Locations of customers and suppliers.
All are correct
The number of SKUs (this one related to technology).

6. Predictably, social networks will influence SCs as their impact on customers demand &
speed of information transfers
True

7. As the dollar value of a product decreases, its inventory value decreases

True

8. One of the major challenges of SCM is

Maintaining the visibility of inventory.

9. Most retailers are essentially supply chains companies since

They buy products produced by others.

10. A critical outcome of the supply chain is to deliver

The right product to the right place.
11. CEOs view SCM initiatives
Being primarily focused on cost reduction

12. Providing consumers with as selection of the same basic shirt is example of which force
shaping the economic landscape
the empowered consumer

13. Supply chains create value by

increasing profitability and return to shareholders

14. Economic deregulation sparked competition among carriers in areas. Which of these is
not an area of competition?
services

15. It is predicted that social networks such as Facebook and Twitter will influence supply
chains because of their impact on demand and the speed of information transfers. → True.

Topic 2. Demand management

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1. Select all relevant primary factors that impact consumer demands:

a. Seasonal patterns
b. Business cycles
c. All are correct
d. Disaster

2. Which of the following about customer relationship management is false

a. CRM is a new concept that is used by service industries.

3. What are the possible outcomes of stockout?

a. Buyer back-orders the product
b. Sellers loses all future revenue
c. Buyer waits until the product is available
d. All are correct

4. Select all applicable reason(s) that prevent business firms from managing demand
effectively→ tick hết trừ slow production pace due to outsourcing practices
a. Insufficient attention to collaborative efforts and strategic plans
b. Lack of coordination between business units or departments
c. Too much emphasis on operational forecasts
d. All are correct

5. As the level of demand for a product increases, its stockout costs to the manufacturer
a. Increase
 6. Which of the following about CPFR (Collaborative Planing Forecasting…) is FALSE
a. CPFR consists 8 major processes

7. Which one is not a measurement of customer service?

a. order filled inaccurately

8. Which of the following is LEAST likely to improve the accuracy of forecasting and
planning modes?
a. dynamic marketplace

9. Forecasting of demand generally involves the use of heuristics and quantitative

techniques.
a. True

10. Customer service can be perceived as (tick all that apply):

a. All are correct
b. Performance Measurement
c. Philosophy
d. Activity

11. What are the possible outcomes of stockout?

a. Buyer back-orders the product
b. Seller loses all future revenue
c. Buyer waits until the product is available
d. All are correct

12. As the level of substitutability for a product increases, its stockout costs to the…
a. Increase

13. Which fulfilment model works best for service levels?

a. Dedicated fulfilment model

14. Terms of scale establish

a. When ownership and title of the goods passes from seller to buyer

15. All of the following describe S&OP EXCEPT

a. Results in lower costs
16. Select all applicable reasons that prevent business firm from managing
demand effectively. → tick hết (Insufficient attention to collaborative efforts and
strategic plans, Lack of coordination between business units or departments, Too much
emphasis on operational forecasts) *********trừ slow production pace due to outsourcing
practices

Topic 3. Procurement
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1. The objective of the procurement process is to purchase goods and services at the
lowest price per unit at the vendor source.
a. False

2. Sustainable supply chain should be about: → tick hết trừ exploiting cheap labor
a. Risk management
b. Resource efficiencies
c. All are correct
d. Environmental responsibility

3. Strategic sourcing as a process is far more broad & comprehensive than

procurement. The process starts with the info of:
a. steering committee

4. When a firm “source strategically”, it is:

a. working together with customers & suppliers in a creative, positive way

5. _____ has allowed companies to connect the world’s “knowledge pools” to create
BIZ chance for collaboration in SC.
a. Technology

6. Traditional sourcing tends to rely on the cheapest cost and economies of scale.
a. True

7. What do you think may be the reasons for Western companies decision to source
from Asian countries? (Quality, Costs, Proximity (NOT Culture)
a. Costs
b. Quality & Proximity
c. None of above
d. All are correct

8. Criticals are high-risk, high-value items that give the final product a competitive
advantage in the marketplace.
a. True

9. List the countries known as BRIC:

a. China & India
b. Brazil
c. Russia
d. All are correct

10. Tick all relevant key drivers for strategic sourcing? ( tick hết trừ increase supplier
focus)
11.
a. Deliver more innovative products more frequently & cheaply than competitors
b. Reduce high costs of globalization & materials; increase global competitors
c. Increase number of global competitors
d. All are correct
 12. Which one is a unique aspect of strategic sourcing? → emphasis on value,
meaningful supplier relationships, consolidating purchasing power (k có
lowest quotations)
a. Consolidating purchasing power
b. All are correct
c. Emphasis on lowest quotations
d. Meaningful supplier relationships & Emphasis on value

13. Criticals are high-risk, high-value items that give the final product a competitive
advantage in the marketplace. True

Topic 4. Production & Operations

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1. A push-based strategy works well for supply chains that focus on

A. The immediate delivery of off-the-shelf, low-cost, standardized goods.

2. Capacity is The maximum amount of work that an organization is capable of completing in

a given period of time.
A. The maximum square footage available for inventory storage in a facility.

3. Packaging is not important in the manufacturing operation.

A. False

4. Manufacturing and production operations create form utility

A. True

5. Companies now use strategies that are lean, flexible or adaptive; they wait for customers to
push products to the market.
A. False

6. Lean production relies on

A. Pull-based systems.

7. In assemble-to-order production→ The finished product is generally a combination of

common components and a limited of options or accessories made available to the
customer.
A. Finished product is a combine of components & limited options/accessories

8. Which of these is NOT a production method?

A. Create-to-order
9. In an MRP system, this document identifies all of the components required to assemble an
independent demand item.
A. Bill of materials

10. Offshoring is a term that means relocating an activity to a contract manufacturer in

another country.
A. True

11. Asset utilisation is a very important aspect of

A. Private distribution facilities.

12. Manufacturing and production operations create form utility → true

Topic 5. Inventory management

1. Capital cost can focus on the cost of capital tied up in inventory and resulting lost
opportunity from investing elsewhere
2. Ordering cost is the expense of placing an order and → does not include
the price of the product
3. WIP inventories are → are associated with manufacturing
4. An inverse relationship exists between the cost of lost sales and inventory cost.
5. In the event of a “stockout” one of the things that could happen is →
extra freight cost may be incurred.
6. Inventory as an asset on the balance sheet and a variable expense on the
income statement.
7. For an extremely large inventory level that needs to be stored but only
happens for a small proportion of time then we should → Both B and C are
correct (rent outside warehouse space, build temporary warehouse

8. What does the right inventory mean in this chapter → a decision-making

framework to manage inventory cost and its positioning.
9. If (CLT) is much greater than sum of (SLT) + (CT) + (DTC) then it means: →
less immediacy and urgency.

Topic 6. Transportation & Distribution

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1. Transportation efficiency promotes ____ in the supply chain.
a. Competition
2. Seller prepares the goods & buyer will pickup, then handles all the other arrangements
& costs associated to shipment.
a. EXW

3. Railroads fall into a group called.

a. Natural monopolies.

4. Which mode of transportation is the one most often used in intermodal shipments?
a. Motor

5. Responsibility for transportation management is typically not assigned to any one

management discipline in an organization.
a. False

6. As a products’s susceptibility to loss and damage increases, its transportation costs:

a. Increases

7. The seller will conduct import duty when:

a. DAT

8. Which commercial term, the buyer has maximum liability for shipment & bears all
the costs of transportation, customs, …
a. EXW

9. Given the availability of information, transportation buying has become

comparatively easy.
a. False
10. Which management area in an organization does not normally have transportation
responsibility?
a. Manufacturing

11. Which Incoterms does the seller need to pay the insurance fee?
a. CIP

12. The distances in today’s global supply chains produce

a. All of the answers are correct
b. More disruptions
c. Longer transit times
d. Higher costs

13. Normally, which incoterms buyer will pay the most?

a. DDP

14. The growth of outsourcing has created transportation challenges.

 a. True

15. Import tax of PVC resin pellets from Thailand to Vietnam

a. 0%

16. Import tax of packed flims (Polyethylene) from Thailand to Vietnam

a. 0%

17. Which of these is not a freight document?

a. routing guide

18. Challenges for the trucking industry include

a. Competition

19. The key financial consideration in choosing between private and 3PL distribution
options is
a. volume of product being moved

20. Which is a major category of ocean shipping?

a. liner vessels

21. Distribution facilities can provide numerous services, depending on requirements of

SC, which is not typical services?
a. activity

Topic 7. Warehouses and distribution channel

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1. The roles of the distribution centre include…

A. Balance supply-demand, protect against uncertainty & promote transportation
economies

2. Contract warehousing is different than 3PL warehousing.

A. False

3. One of the advantages of distributing products through a Distribution Centre before it

is delivered to the store is:
A. Lower transportation costs

4. The drawback of centralised inventory is:

A. That it extends lead times and results in higher transportation costs.
 5. Drawback of centralized inventory is a long distance to customers, extends lead times
& results in higher transfer cost
A. True

6. Centralized inventory takes long distances to customers & extends lead times and
leading to higher transportation costs
A. True

7. A downside of direct shipping is

A. Can create higher transportation charges.

8. The primary tradeoffs and relationships between resources include the following
A. Space vs. equipment
B. People vs. space
C. Equipment vs. people
D. All of the answers are correct

9. Proper product slotting can improve labor productitvity & generate other advantages
for organization and its customers
A. True

10. One important interaction that must be considered is the tradeoff between distribution
and …
A. Transportation

11. Customers use distribution KPIs to objectively assess the speed of service provided by
the distribution operation.
A. True

12. The primary facility operations focus is..

A. On the movement and storage of product.

1. Additional Relevant Costs represent the sum of all costs associated with a
good or service. These include:
 Lifecycle costs
 Transaction costs.
 Quality costs.
 Technology costs

Topic 8. Supply chain technologies

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 1. The visibility of demand, customers orders, delivery status, inventory stock
levels, and production schedules provides managers with the knowledgeneeded to
make effective situational assessments and develop appropriate responses.

2. Supply chain software is now available over the internet. These

applications are collectively known as on-demand software → true

3. Additional relevant costs represents the sum of all costs associated

with a good or service. These include (tick all applicable) → tick hết (lifecycle,
transaction, quality, technology costs)

4. Supply chain software that provides a platform for manufacturers,

distributors, and retailers to aggregate and organize item-related data
such as item number, price, description, and weight is called → data
synchronization tools

5. All of the following are typical requirements when implementing

CRM and SRM EXCEPT → new technology platforms

6. Advancements in ERP shift the firm’s focus from internal

optimization to → external relationship management

7. IoT is UNCONNECTED technology with sensors, on/off switches, a nd

internet linkages that allow supply chain managers to intelligently link
people, processes, data and things → false

8. ERP systems → have information elements needed by SCIS

applications

9. All of the following are financial benefits of e-business EXCEPT →

reduced transportation costs

10. Technological capabilities ultimately determine the success or failure

of SCIS, rather than the technology users → false

11. “It has been said that information is the lifeline of a business, driving
effective decisions and action. Quality of information is less and less
important, given advances in technology” → false

12. Supply chain information technology can provide timely, cost efficient sharing of
information between suppliers, manufacturers, intermediaries, logistics, services
providers, and customers → true

13. Due to mergers and acquisitions in the software industry and ERP
vendors moving into the supply chain applications market space, it is
possible to purchase Supply chain software suites that combine planning,
execution, event management, and related capabilities
 14. The term supply chain information system (SCIS) is defined as
Information systems that automate the flow of information between a firm
and its suppliers.

15. People is/are a major barrier to the effective use of information

technology.

16. ERP systems are multimodal application software platforms

that help organizations manage the important parts of their
businesses. True

17. “It has been said that information is the lifeline of a business,
driving effective decisions and action. Quality of information is
less and less important, given advances in technology.” False

18. Info is a lifeline of a biz, driving true decisions & action. Quality
of info is less important, given advances in TECH True

19. SCIT can provide timely, cost efficient sharing info b/t suppliers,
MFG, mediators, logistics services providers & guest True

__________ is/are a major barrier to the effective use of information

technology. → effective applications.

Topic 9. Supply chain relationships

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1. The range of relationships with 3PLs ranges from being a vendor to
being a verical supplier → false

2. The first stage in the process model for forming and sustaining supply
chain relationships involves the process by which a manufacturer
becomes fully aware of its logistics and supply chain needs → true

3. A horizontal relationship refers to firms on the same level in the supply

chain → false

4. Long Cam is a producer… → Profit stability/ growth

5. Each of the following is a force leading to increased supply chain
integration EXCEPT → increased raw material cost

6. Costa, a famous global Italian-style…→ strategic alliance

7. Many organisations have directed significant attention toward working

more closely with supply chain partners, including not only customers
and suppliers but also various typesof logistics suppliers → true

8. Which is not part of dependability → Convenience

9. The least-frequently used IT-based services by customers of 3PLs are:

Warehouse/distribution management or Strategic and customer-related

10. Many organisations are working more closely with Customers, suppliers, and various
types of logistics suppliers.

11. Once a 3PL provider is chosen, it is not necessary for an organization to seek continuous
improvements as the 3PL will handle that function. False

12. A third-party logistics firm may be defined as An external supplier that performs or
manages all or part of a company’s logistics functions.

13. Collaboration is usually defined as a “business practice that encourages individual

organisations to share information and resources for the benefit of all”. True

14. Full collaboration is the dynamic combination of Both vertical and horizontal
collaboration

15. Whether the relationship may or may not be with a provider of logistics services, today’s
supply chain relationships are most effective when collaboration occurs among the
participants who are involved.

16. LC wants to work with suppliers of stainless steel bars on a regular basis & as economic
as possible. Which important? profit stability/growth
17. After a logistics audit, Costa VN wants to find a single-source local contract packager for
selling&delivery. It is Strategic Alliance

18. Collaboration is defined as "BIZ practise that encourages individual ORGs to share info
& resources for all benefits True

19. ORGs have directed significant attention toward working more closely with SC parners
(customers & all type of suppliers) True

20. Which is not part dependability?

convenience

21. Industry initatives attemped to create efficient & effective through integration of SC
activities & process. That is
 Quick response (QR)
Vendor-managed inventory (VMI)
Efficient consumer response (ECR)
All are correct

Difficult Question
1. Economic deregulation sparked competition among carriers in several areas.
Which of these is not an services area of competition?

2. When a firm “sources strategically”, it is → working together with customers

and suppliers in a creative, positive way

3. Terms of sale established → when ownership and title of the goods passes
from seller to buyer

4. Distribution facilities can provide numerous services, depending on the

requirements of the supply chain. Which of these is not a typical
service → activity

5. Supply chains create value by → increasing profitability and return to

shareholders

6. Customer service can be perceived as (tick all that apply) → philosophy,

performance measurement, activity

7. All of the following describes S&OP EXCEPT → definite near term plan

8. Asset utilization is a very important aspect of → private distribution

facilities

9. Providing consumers with a selection of many variation of the same

basic shirt is an example of which forcepresently shaping the economic
landscape → the empowered consumer

10. Many industry initiatives have attempted to create efficiency and

effectiveness through the integration of supply chain activities and
processes. Among the various initiatives is/ are → all of the answers (QR,
VMI, ECR)
Question 1:
Modern supply chain management requires demand management
to be efficient. Explain, in not more than 350 words, why an
accurate point of sales (customer) data is essential for effective
demand management and supply chain collaboration.

• Importance of accurate point of sales (consumer) data in effective demand

management

In modern day's dynamic consumer markets, supply chains need to be value-driven and
consumer-oriented. Demand planning allows supply chain members to focus on the
consumer and create optimal value. In demand planning, Point-of-Sale (POS) data are an
essential input to the process thereof; however, the literature suggests that POS-based
demand planning is often overlooked by demand planners in practice.

POS data plays a fundamental role is the demand planning process and should be
accurately collected and used with other qualitative and quantitative factors as an input
factor to the demand planning process. The role of POS data in demand planning is
expected to grow as customers are becoming increasingly demanding concerning customer
service levels.

If you ask any supply chain consultant, what benefits an organization can expect if they were
to implement point of sale systems, the first answer he/she would give you is better demand
forecasts. And without a shadow of doubt, he/she is right. This is because point of sale data
will give you a picture of 'True Demand' In the past few years, we have seen point of sale
systems becoming very common in modern trade outlets, retail stores, restaurants,
multiplexes, etc. Though the data these systems collect is generally used for purposes of
demand management, it is also extremely valuable for supply chain planning in the entire
network.

POS data can be leveraged not only to reflect true demand but also in making better supply
side decisions A proactive organization can make use of POS data to overcome problems
related to supply chain shortages. Thus an improved visibility in supply chain enabled by
POS data can also improve supply chain flexibility of the entire network.

Conclusion: POS data plays a fundamental role is the demand planning process and
should be accurately collected and used with other qualitative and quantitative factors as an
input factor to the demand planning process. The role of POS data in demand planning is
expected to grow as customers are becoming increasingly demanding concerning customer
service levels.
 Importance of accurate point of sales (consumer) data in supply chain
collaboration
Supply chain management involves the conduct of the movement of goods and
services. It involves all the procedures that metamorphose raw materials into
finished products. It entails the efficiency of a business's marketing activities to
maximize the value of customers. POS data improve supply chain management
by providing a free flow of communication at all levels during the production of
products - from manufacturers to end- users.
How is POS Data Important?
It is not news that nearly all retail business uses numerous channels for
marketing their goods and services. For this reason, it is crucial to create
pleasant experiences for your customers. And to bring this to light, you will
require data from all offline and online channels. A consolidated POS terminal
can function as either a countertop or mobile terminal. Like many advanced POS
systems these days, the terminal you choose for your business should be
sophisticated with facets programmed to gather data. Gathering more data will
increase more sales. Modern POS systems have made it easy to operate without
the need for ultra-modern technical knowledge. Principally, the data you get
from every purchase will benefit you in crucial decision- making.
7 Ways POS Data Enhances Supply Chain Management
1. It Can Help You Make Good Staffing Decisions
You can learn about your staff performance with the help of your POS data. With
this data, you can gain insight into:
* Who merits a promotion or recognition.
* Which of your employee is doing well.
* Which of your staff requires some extra couching or stimulation.
This staff-peculiar data can equally notify staffing verdicts. If you are anticipating
additional traffic for a future campaign or just a busy season, you will be able to
schedule your top performers. And you can only have access to this with your
POS data. Even better, with POS data, you can go beyond just sales. You can
observe the time-period when creating minimum or maximum sales and consider
your employees to sales ratio.
2. It Helps with Inventory Monitoring
Today, a lot of businesses still monitor and stock their inventory manually. Sadly,
errors will be prevalent if this process is not automated. An advanced system
should permit you to automate transactions, count the number of products,
transfer stock, and manage returns.When you optimize your stock, you will avoid
shrinkage in sales and capitalize on all sales opportunities.
3. By Helping You Make Crucial Business

Decisions POS data can help you manage staff performance. Small businesses are always
looking out for slackness within the work environment that needs fixing, and POS data can
conveniently fix this. Here, you can discover who exceeds and meets your expectations,
which is essential when promoting employees. POS data will also enable you to recognize
highs and lows in sales. This information is not only essential to staffing; it will also give you
better insight into what product to remove from the counters and what product to promote.

4. Gives You Better Perception about Products and Customers

With POS data, you will be able to have access to the peculiar perceptions of products. You
will also be able to have an awareness of consumer behavior.

5. Helps You to Determine ROI

When it comes to running a business, everything boils down to money. At the end of the day,
how much money you earn remains a crucial question. Naturally, you get profit when things
go as planned. How does POS data come in? POS data will give you details on the exact
numbers of each offer and product. It will tell you the amount sold in duration - in a week,
month, or even year. It will also give you insights on the amount of profit on each of the
products and answer your question about regularly used discounts.All of this information can
enable you to spot the product that sells the least and most. In the long run, this will improve
revenue for your business.

6. Convenience

As a business owner, POS data will make most of your activities ultra-easy for you. POS
data is easily understandable and comprehensive, so your company can make progress with
ease. Without such a system, it would not be possible to gain access to that much
information and speak less of understanding it. With few touches and clicks here and there,
you have months of sales data, all put together in numbers, for your ease and clarity. In a
business environment where there is ruthless competition, this advantage can be likened to
a blessing. For this reason, we recommend any smart business use POS data to adapt to
changes and grow revenue.

7. By Improving Supply Chain

POS data can remarkably increase supply chain management and enable you to monitor
inventory. It is damaging to have too much or too little for a sales business. When you
continuously track your business's POS, you will be better positioned to forecast how much
product you will need. You will also have insights on the duration of time it will take you to
sell them (source).

Conclusion
The importance of having a POS system that provides data cannot be
overemphasized. From the delivery of raw materials to the sales kid
finished products, there should be healthy communication with all levels.
And POS data can make this possible. Utilizing your POS data will improve
supply chain management and, in the long run, increase revenue. This is
because, among other benefits, consumers will effectively communicate
their concerns to the retailers and manufacturers.
Question 1:
Is outsourcing always a good practice? Discuss your answer in not
more than 350 words.

Question 1:
Discuss, in not more than 350 words, the advantages and
disadvantages of a small supplier base.

The movement of parts and active materials between managed local business sizes are a
bought network to deliver criteria at promotional business through channels and purchases
by local admins ie. Distributors and partners are valued. These together forms a supply
based as defined network with advantages or disadvantages. Further explained below:
a) Purchasing costs
- Advantage
To allocate funds and resources, the company operates in a lew distance that rationalizes
the production and facilities that creates price opportunity and handing duties which later
deliver chain of business allowing to reduce costs and fees promoting growth in the supply
base,
- Disadvantage:
The increase in risk opportunity by decreasing the flexibility in businesses through negative
trade remarks, and ignoring positive savings.
b) Delegate level:
- Advantage
To introduce reduced resources through planning and delegatory 10 promote the resourceful
of activities.
- Disadvantage:
The increase in regulatory framework specializes the change in occurrence to drive business
areas by complicated processes, increased time delays, largo implications for controlling and
etc.
c) Ventura component:
- Advantage
The source of operating business by generating values through ward procedures like
percentages, cents, spaces and metricals. These are grouped by the standard network
through regions and state areas.
- Dis-advantage:
The company operate the unit through party association which may cause difficulties in
smoothness in conducting. The products and services are controlled in a manner that may
not rely on the facts and true standard
eg: the better value of goods.
d) Monitoring:
- Advantage:
By encouraging growth and creating shelter for improvement areas that focuses on reducing
risk and securing the market of future business to allow significance in marketing
- Dis-advantage:
The transportation duties are high which concerns operating businesses in a smaller
environment, and increases the risk of growth through error receiving and increased
inventories for current businesses.
e) Schedule operations:
- Advantage
Business is conducted stably in a perceived manner, larger volumes are handled at a
smaller base. The supplier operations interlined between the businesses. Therefore it
creates a manufacturing opportunity through multiple base networking.
- Disadvantage
i) in case of the larger area of operations - there may be some postponements to coordinate,
and receive approvals for frequent inclusive's.
li) Time factor utilization is mismanaged by effectual service labels therefore dependency of
the labour is interrupted by chain operations,

Week 10:
From a business and supply chain perspective, ______________ are usually based
upon a recognition that industrial systems need to be in harmony with nature by not
depleting resources beyond their replacement or regeneration rate.
life cycle practices
ecological practices
=> sustainability practices
reverse logistics practices

Green procurement strategies usually require collaboration with _____________.

senior executives
=> suppliers or vendors
legal departments
green laws

The reverse direction of flow has often been regarded as a

cost center.
cost center and a waste stream.
necessary evil
cost center, a waste stream, but a necessary evil.

Information and __________ are important dimensions of reverse logistics and

closed-loop supply chains.
=> financials

Green laws have

=> had a major impact on firms.
The recent increased focus on reverse flows is attributable to
=> the significant increase in volume of reverse flows.

Retailers lose, on average _____ percent of gross sales due to returns.

=> 3-5

A closed loop system deals with

green laws.
=> both forward and reverse flows.
waste flow.
recycling.

A situation where a garage returns worn tires for retreading and receives them back
is called a
reverse logistics system.
=> closed-loop system.
waste stream.
value added system.

Recycling and environmental concerns

=> are often related to regulatory policy at the local, state, and federal levels.
have led to waste steams being managed by 3PLs.
require the review of the feasibility of the materials requirement plan.
have led to green laws.

Transportation may account for as much as ____ percent of the cost of reverse flow.
=> 25

A major challenge is ___________ of total cost of the return flow processes.

=> the estimation
the management
the tracking
the control

Total life cycle considerations (TLC)

mean the analysis of a waste stream.
are being considered by manufacturing.
can be critical to product differential.
=> are figuring more prominently into reverse logistics programs.

Which of these does NOT belong in the recommendations of the Reverse Logistics
Educational Council?
=> manufacturing
gatekeeping
zero returns
information systems

An analysis of the benefits of a reverse or return flows program is dependent upon

the development of the true costs associated with such a program and comparing
them to a realistic measure of the benefits.
=> TRUE

Which one of the choices below is NOT one of the various stages and levels of
sophistication and robustness that is associated with the supply chain analytics?
=> Indicative

Which one is not one of the four requirements for cognitive systems?
=> Conducive

Reverse flows in logistics have decreased

=> False

With all of the new technology and game changing ideas, the future of omni-channel
does not look like it will take off.
=> False

A successful approach in overcoming organizational resistance is to effectuate

collaboration in the supply chain.
=> True

Central to an understanding of supply chain analytics is to recognize that one of the

highest priorities at many organizations today is to take a giant leap from data to
information, and then from information to understanding.
=> True

Companies have discovered that there is no revenue opportunities to offset the costs
in sustainability practices.
=> False

The reason retailers are so successful with the Omni-channel is because the
channels provide so many different views of the customer.
=>False

For an omni-channel retailer, the critical issue is not where inventory is positioned
within the network but whether it is available to fill an order, regardless of its origin
=> True

Which is not one of the seven principles of supply chain management?

Source strategically
Customize the logistics network
Segment customers based on service needs
=> Standardize where feasible
None of the Above

The seven principles of supply chain management have stood for the test of time
very well.
=> True

The fourth principle of supply chain management is to differentiate products closer to

the customer.
=> True

Which of the following does not belong in the list of the even principles of supply
chain management?
Segment customers based on service needs
Differentiate Products Closer to the customer
=> Develop outsourcing Strategy to Maximize Asset Utilization
Adopt Channel-Spanning Performance Measures

Predictive analytics is the level that incorporates available data to answer questions
such as what, where, and when certain supply chain actives, processes, or events
are happening.
=> False

Shippers see more strategic and IT based processes such as supply chain planning
and network modeling and optimization, as great areas of opportunity to leverage big
date.
=> True

Corporate executives are already well aware of the impact supply chain
management can have on their businesses.
=> False

The first principle of supply chain management is to segment customers based on

profit.
=> False

Seamless order entry is not that important to the success of omni-channel retailing.
=> False

IBM Watson is a prescriptive analytics system that can help to understand data,
learn from it, and reason through it.
=> False

Some European countries have passed green laws, which means that companies
doing business in these countries must be cognizant of regulations and policies
regarding sustainability.
=> True

What is it called when consumers can place with Amazon for groceries?
=>Amazon Fresh

Nike uses active sensors in high-value merchandise that send out telemetry data,
tracking the package's traveling speed and conditions. Applying analytics to this data
has the potential to largely reduce supply chain reaction times to avoid delays in
shipments.
=> False

Which one of the various stages of sophistication and robustness associated with
supply chain analytics focuses on questions such as what likely to happen, what are
the likely trens, and what are the results if certain events occur?
Descriptive
=> Predictive
Prescriptive
Cognitive

There is a strong feeling among some supply chain experts that the mitigation of risk
is the best driver of sustainability initiatives.
=> True

Both reverse and closed-loop systems are important strategies that impact
sustainability in a positive manner.
=> True