ARNAB SAHA

34/2, Kaikhali Road, Kolkata – 700052

E-Mail: [email protected] Phone: +91-7619412473

A Brief Overview
✔ 3 years Hotel Management Graduate with 18 Years of experience in handling the Hospitality Operation.

✔ Proficient in managing the daily operations involving sales improvisation, staff training and branding.

✔ Energetic achiever skilled in managing multiple projects and performing under pressure in fast-paced
environments.
✔ Effective communicator with excellent negotiation skills, with strong analytical power & abilities in planning &
managing resources.

Organisational Experience :

March 2017 – Till Date Aami Bangali Restaurant (Kolkata, Purulia, Kharagpur, Jameshedpur,
Guwahati, as a Food and Beverage Consultant.

July 2023 – Till Date Indian Barbeque Nation, Bangkok, Thailand

Key Result Areas;

 Sales Improvisation
 Menu Planning
 Staff Management
 Recruitment
 Training
 Branding
 Co-ordinating with company partners.

March 2015 – Aug 2017 RIO THE HOTEL, Bangalore 3* Business Hotel as a General Manager

Key Result Areas;

● Creating an operating environment that assures consistent guest satisfaction.

● Monitoring the performance of the hotel through verification and analysis of guest satisfaction
systems and financial reports. Initiating the corrective action.
● Maintaining product and service quality standards by conducting ongoing evaluations and
investigating complaints. Initiating the corrective action.

● Preparing financial reports for management that clearly explain operational effectiveness, trends and
Variances.

● Establishing and maintains a pro-active human resource function to ensure employee motivation,
training and development, wage and benefits administration, and compliance with established labor
regulations.
● Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s
Business plan.

● Ensuring good safety practices of employees and guests, assisting in the maintenance of proper
emergency and security procedures
Planning and organizing the work of others.
● Implementing and maintaining effective open-door communication system that crosses departmental
lines in order to reach all employees.
● Accepting full responsibility for managing the activities for 45 rooms, 1 Multi-cuisine Restaurant, 2
banquet halls, 1 Lounge Bar, 1 Spa, and 24 hours In Room Dining.

Organisational Experience

July 2012 – May 2014 Parika Hospitality Services, Bangalore (Ramanashree Group of Hotels)
4* Boutique Hotel as a Manager Operations – Food & Beverage
Key Result Areas;

● Responsible for “Kudla”, 90 covers coastal cuisine restaurant.

● Responsible for “Legacy of Punjab”, an authentic 90 covers North-Indian restaurant.
● Responsible for “Parika Multi-cuisine & Costal Fine Dine”, a luxurious 120 covers Fine dine
restaurant.
● Responsible for “Athithi Bar & Dining” a 100 covers multi-cuisine restaurant.
● Responsible for Banquet sales (Green House – 300-person capacity & Cubbon Hall – 100
Person capacities.)
● Handling a team of 150 staff.
● Responsible for brand promotions, and sales improvisation.
● Responsible for setting up the service standard, and to train the staff.
● Reporting to the Managing Director.

Organisational Experience

July 2009 – April 2012 GOLDFINCH HOTELS, Bangalore 4* boutique Hotel – F&B Manager

Key Result Areas;

● Resolve guest complaints about food quality or service.

● Schedule staff work hour and activities.
● Maintaining relationship with the guest and the staff.
● Organize, plan and prioritize.
● Updating and using the job-related knowledge.
● Guide, direct and train staff.
● Co-ordinate the work and activities of the staff.
● Implement ideas and products.
● Inspect equipment and food delivery.
● Leading the team, and motivating others.
● Identify and estimate quantities of foods, beverages, and supplies to be ordered.
● Responsible for maintaining daily P&L account with the co-ordination of Finance Department.
● Responsible for the banqueting in absence of Banquet Manager.
● Building strong Public relations with the guest.
● Maintaining all records of the inventory including Bar, Dry Store, Liquor store, Glasswares,
Flatwares, Crockeries and Cutleries.
● Reporting to General Manager.

Major Accomplishments:

● Worked for Pre-Opening team member at Goldfinch Retreat, Devanahalli (a unit of Goldfinch
Hotel, Bangalore).
● Promoted to F&B Manager from the position of Restaurant Manager since October 2011.
● Got an opportunity to set-up “Kabab Studio” (100 Cover Fine Dining Restaurant) at Coral
Tree by Goldfinch (a unit of Goldfinch Hotel at R.T Nagar, Bangalore).
● Secured 2nd postion in Cocktail Competition 2010 for MRG Group- Goldfinch Hotel.
● Awarded for #1 Restaurant of Bangalore 2010 & 2011 (KABAB STUDIO) from both TRIP
ADVISOR and from the management.
● Awarded for “The Most Loved Kababs” of Bangalore 2010 (KABAB STUDIO) from BURRP.
Dec 2005 – Mar 2009 BARBEQUE NATION HOSPITALITY LIMITED - Business Manager (Unit Head)

Key Result Areas

● To drive restaurant usage and to build guest loyalty / repeat business.

● To take/ escalate in time, all decisions related to the restaurant operations to ensure that
operations run smoothly.
● Ensure hygiene is of utmost importance while cooking and serving food.
● To promote BBQN brand within the geography.
● To maximize employee engagement score.
● Support Commercial Unit Head in maintaining a healthy set of suppliers, vendors & relationship
with government officials.
● Delight Customer.
● Lead, Mentor & Motivate People.

Major Accomplishments:

● Worked as a Pre-opening Team Member for Barbeque Nation Hospitality Ltd (Mumbai;
Bangalore – Indira Nagar, Koramangala; Indore; Lucknow; and Kolkata.
● Got an opportunity to handle Training and Development – Food & Beverage Service in Indore –
Sayaji Hotel (A mother company of Barbeque Nation Hospitality Limited).

March 2003 – Oct 2004 THE STADEL (A BOUTIQUE 3 * HOTEL – KOLKATA) - JUNIOR F&B EXECUTIVE

Key Result Areas

● Oversees and supervises daily operations of the restaurant.

● Prioritizes, schedules, assigns, trains, reviews and evaluates assigned restaurant staff.
● Responsible for floor supervision.
● Responsible for smooth bar-operation.
● Intending and store (Dry and Liquor) pick-up.
● Allocating the staff duty.
● Responsible for the upkeepment of FLR records.
● Reporting to the bar manager.

Major Accomplishments:

● Worked as a Pre-opening Team Member for the Hotel “The Stadel”.

● Joined as Hotel Operation Trainee and got promoted to Junior F& B Assistant within 3
months.
● Promoted from Junior F & B Assistant to Junior F & B Executive (BAR) within 9 months.
● Learned the basic service and Knowledge of Bar & Excise.

Academic

● Passed 3-year Diploma in Hotel Management catering and applied nutrition from Durgapur
society of management science in the year 2002.
● Passed Higher Secondary from Calcutta University in the year 1999.
● Passed Secondary from Indira Gandhi memorial high school in the year 1997.

Software Skills

Well versed with

Operating Systems : Microsoft Excel, Microsoft Word, Microsoft Power point.

Academic Projects

1. Organization : Le Meridien – New Delhi 5 months

Title : Industrial Training.
Details : Completed training in all major departments of the Hotel (Front
Office, House-Keeping, Kitchen, Service, and especially in Bar),
And got an idea about all the basic about the hotel industry.

2. Organization : Mark Meadows – Shantiniketan, West Bengal 1 month

Title : Vocational Training.
Details : Completed training in F & B Service department of the Hotel.

Personal Vitae

Date of Birth : 18th May, 1980.

Father’s Name : Mr.Anu Krishna Saha.
Marital Status : Married
Address : 34/2, Kaikhali road, Kolkata – 700052, West Bengal
Linguistic Abilities : English, Hindi, & Bengali.

Reference

Name Designation Organisation Contact No

Mr.Prakash M.G Admin Manager Rio The Hotel 7088397031
Parika Hospitality Prabhat Rai Managing 9845218880
Services Director
Mr. Sumit Parthi Vice President Goldfnch Hotels 9886520423 /
Operations 08335049723

Prasenjit Roy CEO Barbeque 9301469001

Chowdhury Nation
Arnab Sen General Manager The Stadel 8334844472

I hereby declare that the above furnished information is true to the best of my knowledge & belief.

Date: (Arnab Saha)

Place: Kolkata