EMC ® CLARiiON ™ SolVe Generator

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How to...: Recover boot image on a CX4/CX3/CX

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November 17, 2015
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Publication Date: November, 2015
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Contents
 Recover a boot image on a CX4 series storage system reimg040_R006..........3
Service Note 1 - The Utility Partition Fails to Boot................................................................................19

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 Recover a boot image on a CX4 series storage system reimg040_R006

1. This document describes the procedures to recover the boot image for a storage processor on a  Done
CX4- series storage system.

This procedure is necessary if it is determined that an SP is in an unbootable state, either rebooting
continuously or unable to boot the embedded operating system from the mirrored pair of boot drives
either in slots 0/2 or slots 1/3. CLARiiON TS2 should be involved in both the decision to use this
procedure and the execution of this procedure.

Note: Please reference emc290547 before starting the reimaging procedure. This primus
references the issue where in pool LUNs might go offline after single storage processor
reimage.

2. Definitions:

 Primary boot disk: The lesser numbered disk in the mirrored boot pair for a particular SP.
For SP A, disk 0_0_0, for SP B disk 0_0_1.

 Secondary boot disk: The greater numbered disk in the mirror pair for a particular SP. For
SP A, disk 0_0_2, for SP B disk 0_0_3.

 Utility Partition: Software loaded to previously unused, but reserved space on the first 4
drives of a CX series storage system that provides menus/utilities to perform recovery and
conversion.

The Utility Boot partition for SPA is on drives 1&3

The Utility Boot partition for SPB is on drives 0&2

 Image Repository: A previously reserved but un-used space on drive 0_4 (5th drive) in the
boot chassis that holds Recovery Images that are NDU’d to the storage system or added via
the FTP. A change has been made to CX3 and CX4 storage systems so that the Image
Repository is also mirrored on drives 0_0_0 and 0_0_1.

Locations of Core Boot Partitions, Utility Partitions, and Image Repository on CX3 series
storage systems:

0_0_0 0_0_1 0_0_2 0_0_3 0_0_4

Boot Partition Boot Partition Boot Partition Boot Partition
SPA Primary SPB Primary SPA Secondary SPB Secondary Image
Utility Partition Utility Partition Utility Partition Utility Partition Repository
SPB Primary SPA Primary SPB Secondary SPA Secondary
Image Image
Repository Repository

3. Recovery Procedure:

a. Connect a serial cable from a Windows server/desktop/laptop. The cable connects from a
Comm port on the computer to the serial port on SPA.

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The Comm Port on the computer should be set to:

 9600 baud
 8-bit
 No parity
 1 stop-bit
 No flow control

Set other properties as shown

b. Open a hyper-terminal session with the port characteristics described above.

4. Start HyperTerminal Logging (Mandatory)

£
Turn on HyperTerminal logging of the entire conversion process. This is done with the Transfer and
Capture Text… menus of HyperTerminal.

 This log will be needed for Triage if an issue occurs that requires escalation.

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5. Insert or reboot the Storage Processor requiring a reimage:

£
Insert or reboot the storage processor that needs to be re-imaged. If the SP is currently installed, use
Navisphere Manager and right-click on the icon of the SP that needs to be re-imaged and select
Reboot. The SP will begin a reboot. Be prepared to stop the reboot in the Hyperterm session.

6. Boot to POST and interrupt POST.

£
a) Monitor the boot sequence (BIOS and POST tests) and be prepared to INTERRUPT THIS
PROCESS by hitting the CTRL-C key sequence on your keyboard at anytime during the
printout of this string of alpha characters as noted in the figure below. POST prints “<<
Stopping after POST >>” when the interrupt key sequence is accepted, and then will
complete all self tests before stopping.

 WARNING: Any errors reported from POST at this point must be resolved prior to
continuing the conversion process.

 NOTE: Do not use ESC to interrupt POST because this terminates POST before the
self-tests are run, and some of these self-tests are critical for a successful boot.

Copyright (c) EMC Corporation , 2008

Disk Array Subsystem Controller
Model: Trident: Clariion
DiagName: Extended POST
DiagRev: Rev. 03.11
Build Date: Wed Aug 20 15:08:57 2008
StartTime: 09/19/2008 09:31:36
SaSerialNo: CF2ZR082600088

This product includes software developed by Viola Systems

(http://www.violasystems.com/).

ABab << Stopping after POST >> CabcdefgDEFabcdGabcdeHIJabcKabcLabcMNOPQRSab

TUVabWXYZabcAAabcBBabcCCabcDDabEEFFGGHHIIJJKKabcLLabcMMabcNNabcOOabPPQQabc
def
RRabcdefSSabTTabUUabVVabWWabcXXYYZZAAABBBCCCDDDEEE

EndTime: 09/19/2008 09:33:37

.... Storage System Failure - Contact your Service Representative ...

******

b) Following the printout of the text Contact your Service Representative, type the characters
“recover” (case-sensitive) followed by Enter on your keyboard. The Utility Partition will begin
to boot.

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7. Handle MiniSetup Reboots for the Utility Partition

£
Background: Utility Partition images for CX4 are distributed in a generic form usable by any CX4
platform. When the Utility Partition is booted for the first time on any SP, the generic image is
customized to the particular SP Model type in what is called a MiniSetup process. This results in a
customized image for that particular SP.

a) If the Utility Partition image needs this first-time processing, it will stop after the POST testing
is done to prepare for MiniSetup. It is not necessary to manually interrupt POST with
CTRL-C again.

Copyright (c) EMC Corporation , 2008

Disk Array Subsystem Controller
Model: WildcatS: Clariion
DiagName: Extended POST
DiagRev: Rev. 02.70
Build Date: Tue Jul 01 10:01:36 2008
StartTime: 10/16/2008 12:59:12
SaSerialNo: LKE00072301485

This product includes software developed by Viola Systems

(http://www.violasystems.com/).

ABabcdefghijklmnopqCDEFGabcdHabcdeIJabKabcLabcMabcNOPQRSabTabUVWabXYZAAabcBB
abcCCabcDD abcEEFFGGabHHabIIabcJJKKLLMMNNabOOPPQQabcRRSSTTUUVVWWXX

Initializing back end FIBRE...

b) When these MiniSetup reboots have already been done in this SP, the boot proceeds directly
to the banner for starting the Utility Partition. If this happens, skip down in the procedure
where the Utility Partition startup is shown. Typically, in the case of conversions, however, the
Utility Partition image has just been loaded and must have a MiniSetup reboot. An exception
to this is when the Utility Partition reboot is retried again for some reason.

8. Handle MiniSetup Reboots for the Utility Partition (Continued)

£
c) After the ABC banner and Initializing back end FIBRE, the boot will proceed until it stops in
POST as shown below.

 Look for the WARNING: POST has been instructed to stop the boot sequence
message.
 You may also see messages like INFORMATION: I/O Card 1 Power Up disabled. This
applies to any I/O Cards present slots other than slot 0. Power up is disabled on these
cards during this special MiniSetup process, but the slot 0 card remains powered.

************************************************************
* Extended POST Messages
************************************************************

INFORMATION: I/O Card 1 Power Up disabled

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INFORMATION: I/O Card 4 Power Up disabled

WARNING: Peer reset
WARNING: POST has been instructed to stop the boot sequence!
************************************************************

EndTime: 10/16/2008 13:00:43

.... Storage System Failure - Contact your Service Representative ...

d) At this point type the Key sequence “recover” to request a boot to the Utility Partition again.

(Note: the “recover” key sequence can be used any time after stopping in POST to request a
direct Utility Partition boot. It bypasses the Diagnostic Menu and the DDBS Service Sub-
Menu to go directly to a Utility Partition boot.
e)

.... Storage System Failure - Contact your Service Representative ...

*******

f) A second boot to the Utility Partition will be initiated at this time.

9. Utility Partition Boot (Second time)

£
a) The second boot will stop in POST and, again, the user does not have to break into POST.

Copyright (c) EMC Corporation , 2008

Disk Array Subsystem Controller
Model: WildcatS: Clariion
DiagName: Extended POST
DiagRev: Rev. 02.70
Build Date: Tue Jul 01 10:01:36 2008
StartTime: 10/16/2008 13:06:02
SaSerialNo: LKE00072301485

This product includes software developed by Viola Systems

(http://www.violasystems.com/).

ABabcdefghijklmnopqCDEFGabcdHabcdeIJabKabcLabcMabcNOPQRSabTabUVWabXYZAAabcBB
abcCCabcDDabcEEabFFGGHHIIJJKKLLabcMMabcNNabcOOabcPPabQQabRRabcSSTTUUabVVW
WabcdefXXabcdefYYabZZAAABBBabcCCCDDDEEEFFFGGGHHHIII

Initializing back end FIBRE...

b) The Extended POST Messages this time are slightly different. There will not be any
messages about I/O Module power up disabling.

************************************************************
* Extended POST Messages
************************************************************

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WARNING: POST has been instructed to stop the boot sequence!

************************************************************

EndTime: 10/16/2008 13:08:28

.... Storage System Failure - Contact your Service Representative ...

*******

c) Again the user types “recover” to initiate the final boot to the Utility Partition.

10. Utility Partition Boot (After MiniSetup)

£
When the Utility Partition boots, you will get to a screen similar to the following but possibly with
slightly different numbers.

NOTE: Be patient, there will be a pause of up to 15 minutes at this point. See Service Note 1, Utility
Partition Fails to Boot” if the Utility Partition does not boot successfully..

int13 - READ PARAMETERS (1427)

int13 - CHECK EXTENSIONS PRESENT (1428)
int13 - GET DRIVE PARAMETERS (Extended) (1429)
int13 - READ PARAMETERS (1627)
int13 - CHECK EXTENSIONS PRESENT (1628)
int13 - GET DRIVE PARAMETERS (Extended) (1629)
int13 - WRITE (1806)
int13 - ALTERNATE RESET (1807)
int13 - WRITE (1808)
int13 - ALTERNATE RESET (1809)
int13 - WRITE (1812)
int13 - ALTERNATE RESET (1813)
int13 - WRITE (1814)
int13 - ALTERNATE RESET (1815)

11. Utility Partition Startup

£
a) When the Utility Partition finally boots successfully, it will run the Utility Front End. The
following banner will appear. The DiagRev and SP Type reflect the revision of the Utility
Partition loaded and the TARGET SP.

ICA::UtilityFrontEnd
(c) EMC Corporation 2001-2004 All Rights Reserved
DiagName: ICA::UtilityFrontEnd
DiagRev: 04.28.000.5.5xx
StartTime: 10/16/08 13:12:43

OS Type............................Win03
SPID...............................Running
ASIDC..............................Running
ASIRAMDisk.........................Running
ICA................................Running
FileZilla Server...................Running

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Connecting to ICA..................Success
SP Type............................CX4-960
SP ID..............................A
SP Signature.......................0x08291953
Press any key in the next 5 seconds to enter safe mode.
Checking Image Repository..........

12. Utility Partition Startup (Continued)

£
b) In some cases the IRFS will be mirrored from Disk 4 to Disks 0 & 1. This rebuild takes some
time to complete and there will be disk activity on drives 0, 1, and 4.

ICA::IRFS Starting rebuild from disk(s) 4 to disk(s) 0, 1

ICS::IRFS Rebuild Completed Successfully

NOTE: If it is not seen during your reimage, there is no need for concern. This message may only be
seen during a conversion.

13. Utility Partition Startup (Continued Again)

£
c) In either case, the Utility Partition boot continues as shown below. The IP address, Subnet
Mask and Gateway for the SP are shown.

ICA::IRFS Checking Volume for consistency

Sizing Image Repository............5632 MB
Sizing RAM Disk....................2047 MB
Management Port Discovery..........Found
Discovering Management LAN Port....ManagementPort0
Checking LAN Port State............Configured
Checking LAN Port Config...........Found Configuration File
LAN Configuration Applied..........Network-A.cfg
IP Address........................10.6.95.80
Subnet Mask.......................255.255.255.0
Default Gateway...................10.6.95.1
Creating Parameter class...........Success
Creating CT Server class...........Success
Advertising to the Gateway.........Done
Loading Plugins....................Done

After the Advertising to the Gateway is done, the Utility Partition should respond to ping at this IP
address.

14. Now the Utility Partition should boot normally.


15. You should then see the CLARiiON Utility Toolkit Main Menu screen as shown below.


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16. On the CLARiiON Utility Toolkit Main Menu screen, perform the applicable step below:

You use the LAN Port to FTP a file from the Windows laptop or server to the array to re-image the
boot drives with a previous software version.

NOTE: Even though the Utility partition says you are enabling the LAN Service port, you are really
enabling the LAN Management port. Therefore you need connectivity to the customers LAN port.
There should already be a LAN cable plugged in most cases.

If the View LAN Service Port Settings option appears on the CLARiiON Utility Toolkit Main Menu
screen, then the LAN Service Port is already enabled. Select this option and press Enter.

========================================================
=======================
CLARiiON Utility Toolkit Main Menu
========================================================
=======================
1) About the Utility Toolkit
2) About this Array
3) Reset Storage Processor
4) Image Repository Sub-Menu
5) Plugin Sub-Menu
6) NVRAM Sub-Menu
7) View LAN Service Port Settings
8) Network Diagnostic Tools
9) Enable Engineering Mode
10) Install Images to Recover OS
11) Save Logs

Enter Option: 7

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The LAN Service Port Settings screen displays the existing settings for the LAN service port, as
shown below.

IMPORTANT: Write down the IP address for SP A. You will need this information in order to FTP the
recovery image file to the array.

Press Enter to continue.

========================================================
================
LAN Service Port Settings
========================================================
================

IP Address 10.14.18.10
Subnet Mask 255.255.255.0
Default Gateway 10.14.18.1

Press the Enter key to continue...

You now have all the information you need to FTP the recovery image file onto the array. Continue to
the next step below for the Base Software .mif file.

If the Enable LAN Service Port option appears, perform the following:

a. If the Enable LAN Service Port option appears on the CLARiiON Utility Toolkit Main
Menu screen, then you must enable the LAN Service Port in order to FTP the recovery
image onto the array. Select this option and press Enter.

========================================================
=========
CLARiiON Utility Toolkit Main Menu
========================================================
=========
1) About the Utility Toolkit
2) About this Array
3) Reset Storage Processor
4) Image Repository Sub-Menu
5) Plugin Sub-Menu
6) NVRAM Sub-Menu
7) Enable LAN Service Port Settings
8) Network Diagnostic Tools
9) Enable Engineering Mode
10) Install Images to Recover OS
11) Save Logs

Enter Option: 7

b. When prompted, type in the appropriate LAN Service Port settings for SP A. (These
settings use the current IP address properties already set for that SP. This information
can be found on the setup page and should have been written down from an earlier step.)

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Then type y and press Enter to confirm your choices.

Example:
========================================================
========
Confirm Network Settings
========================================================
========
IP Address 10.14.18.10
Subnet Mask 255.255.255.0
Default Gateway 10.14.18.1
Host Name: SPA-240
Domain Name: SVTDomain

Enable LAN Service Port with these settings? y/n [y]

IMPORTANT: Leave the HyperTerminal session active. (Do not close the HyperTerminal window.)

The LAN Service Port has been enabled

Automatically enable the LAN port with these settings in the future? y/n [n]

c. Answer N when prompted to save the LAN Port settings for future use. The IP address may
be changing. If you know it will remain the same, then you can answer y for yes.

17. From the main menu, select 10) Install Images to recover OS. The Select Images to Install screen
will appear. 

If the proper Recovery Image is listed, select it to be installed. This will bring you to the Confirm
Image Installation screen. Be sure to select an image appropriate for the current release of Base
Software on the working SP.

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NOTE: If the proper Recovery Image is listed, skip the next step.

If the proper Recovery Image is NOT listed, press the enter key to return to the Install Images to
Recover OS menu and proceed to the next step.

NOTE: If you happen to have incompatible images in your repository you may see the following
screenshot:

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The warning message screen warns you that you must install the proper Recovery Image or
Conversion Image for the Flare release version currently running on the storage system and storage
system model type e.g. CX4-120, CX4-240, CX4-480 or CX4-960.

18. Uploading the Recovery Image to the Storage System:


NOTE: Skip this step if the recovery image was listed.

a. Place the CLARiiON CX4 Base Software .mif file you are installing in a directory on the
server/desktop/laptop that has LAN connectivity to SPA.

b. Open a browser or an FTP client on the same server/desktop/laptop and connect to the
LAN Port of SPA, using the Management LAN Port IP Address.

The following example shows: ftp:// 10.14.1.74.

c. When the FTP connection is established, a login window appears. Enter the username
clariion and the password clariion! and click Login.

If the above login fails, enter the username clariion1992 and the password
clariion1992 and click Login.

NOTE: If you encounter an “ access denied” error when logging on to the SP FTP server,
Follow the emc122393 primus article.

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d. Locate the .mif version of Base Software you intend to install. Open a Windows Explorer
window and drag/drop the .mif image to the ftp window previously opened.

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When the file has been copied to this window, it is in a temporary memory called “RAM
disk”.

e. Leave the above FTP browser window open and return to the HyperTerminal window

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with the CLARiiON Utility Toolkit Main Menu.

f. From the main menu, select 10) Install Images to recover OS. The Select Images to
Install screen will appear to verify the image was uploaded successfully and select it to
be installed.

19. Enter y if the image selection is correct.


The Select Storage Processors to install images for screen will appear. An appropriate warning
will be issued by the software if this is the case.

IMPORTANT! If you choose to re-image both SPs, the other SP you are not currently connected to
via the serial cable MUST be removed from its slot before continuing.

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20. The image will begin to copy to the boot drives of the target SP.


21. Check to see that the operation has completed successfully:



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22. Press Enter to continue. This will bring you back to the CLARiiON Utility Toolkit Main Menu.


Select 3) Reset Storage Processor. The SP boots from the image just loaded. It will always reboot
at least one more time to retrieve the real code from the PSM. When the storage processor has
completed its reboot, the Fault LED on the air dam of the SP should be off and the storage processor
will be manageable via Navisphere.

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NOTE: If both SPs were re-imaged, when the first SP is completely booted and accessible through
Navisphere Manager it is then safe to insert the second SP. The second SP will go through the same
multiple reboot process as the first SP did.

23.
Service Note 1 - The Utility Partition Fails to Boot 
The Utility Partition may fail to boot with one of the following symptoms:

1. Errors from POST similar to the following:

ErrorCode: 0x00000187
ErrorDesc:
FRU: All System FRUs
Device: DIAG MENU
Description: Disk not logged in Error!
Rev: 01.27
Target ID: 0x03
Targets Found: 0x00
EndError:
ErrorTime: 08/12/2006 04:18:23

int13 - ALTERNATE RESET (712)

Resetting Storage Processor...

A second attempt to boot the Utility Partition usually succeeds. Simply break into POST when the
SP reboots and retry the steps to boot the Utility Partition a couple of times. If multiple attempts
fail, then escalate to CLARiiON Technical Support.

2. A series of messages are displayed on the screen as the Utility Partition boots which look
similar to int13 - GET DRIVE PARAMETERS (Extended) (xxxx). The xxxx value increases as
the boot progresses. The last message displayed is typically 13xx. That value varies
depending on timing and the platform type. If the messages stop and no output appears for
more than 15 minutes or if the SP resets and reruns POST, then do the following:

a. Completely power off the array (including all enclosures).

b. Verify that cabling is correct and properly seated.
c. Attempt to boot the Utility Partition on the same SP again (continue logging the HyperTerminal
session).
d. If that fails, attempt to boot the Utility Partition on the other SP (be sure to attach the serial
cable to this SP and log this HyperTerminal session to a NEW/DIFFERENT logfile).
e. If that fails, collect the following support material and escalate to CLARiiON Technical
Support:
SPCollects from the source array (obtained after installing the conversion packages)
HyperTerminal logs from all boot attempts of each SP
Hard and/or soft copies of the BOM included in the conversion kit
Serial numbers and revisions of the items in the Conversion Kit (for example, LCCs, SPs,
Midplane, cables, if they aren’t already included in the BOM)

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Table of Contents

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