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Huntingdonshire
DIS T R I C T COUNC I L

Job Description
Service: ICT Shared Service

Job title: IT Analyst / Associate Technical Architect

Grade: G

Hours of work: 37

Responsible to: Technical Architect

Responsible for

Direct reports: None

Indirect reports: None

Budget: None

Purpose of Post:
To support the Technical Architect. Provide key input and analysis to help create
and maintain a cohesive, dynamic and successful ICT Shared Service.
To document, analyse and improve business processes and information needs of
the Council and advise on “optimal” solutions.
To author, contribute to and manage the Council's IT led strategies and other
strategies as appropriate.
To provide Programme & Project Management services, leading and undertaking
IT and change project activities and supplying expertise to the Council on ICT and
business areas as required.
To contribute to corporate initiatives such as corporate performance assessments.
To work closely with our key partners in Local and Central Government (such as
other Districts) and other organisations on joint developments and strategies as
required.

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DIS T R I C T COUNC I L

Key Deliverables:

• Author, contribute to and lead strategy based work as required.

• Manage, facilitate and undertake the analysis and documentation of
business processes in the Shared Service and in the Councils:
o Lead business process improvement programmes, projects and work
as required.
o Business cases and benefits.
o Improve process efficiency and effectiveness (including wholesale
re-engineering where appropriate).
o Identify opportunities to improve business processes through the
application of relevant ICT.
o Identify the information needs necessary to implement planned
changes.
o Determine whether existing systems require enhancement or
replacement in line with the ICT and corporate strategies and to
satisfy the user departments.
o Contribute to a corporate approach to information provision is
adopted (As directed by the Information Governance Manager) e.g.
there is minimal duplication in the electronic collection, storage and
dissemination of data / information / knowledge.
• Work with other members of the Shared Service to investigate the
applicability of new technologies.
• To manage relevant Programmes and activities. (Programmes being a
collection / group of projects that all contribute towards a common strategy,
outcome or area of activity.)
o Plan, manage and control projects to ensure they are delivered on
time, to standard, within budget and that expected business benefits
are delivered. Often this involves managing and influencing multi-
disciplinary teams.
o Manage project risks and issues ensuring they are dealt with in an
appropriate manner.
o Manage and contribute to budgetary and resource planning
requirements for programmes, projects and the team.
• Contribute to the Information standards / Knowledge Management
requirements of the Shared Service and the Councils.
• Contribute to work with key partners as required.
• Undertake any other duties of a similar level and responsibility as may be
required from time to time.

The service will be delivered from a central hub supporting a number of sites.
Flexibility will be required in location dependent upon service needs and the
requirement to provide cover at all sites.

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Essential:
Knowledge and Qualifications
• Degree or equivalent, plus appropriate
The minimum knowledge required to professional qualification
undertake this role and any • Evidence of continuous professional
qualifications or training essential for and personal learning and development
the role • Knowledge of methodologies for:
o Business / systems analysis
(E) Essential o System development
(D) Desirable o Project management.
Desirable:
• Knowledge of PRINCE2 and/or
programme management techniques.
• Knowledge of IT market place public
and/or private sector
• Familiarisation with knowledge
management and information standards
requirements.

Essential:
Experience
• 2 years experience of business analysis
Experience the person would need to and project based work within a
do the job commercial environment or the Public
Sector.
(E) Essential • Proven experience of managing several
(D) Desirable major systems / project
implementations.
• Experience of formal Project
Management Methodologies. (Prince,
APM, Agile)
• Experience of change management.
• Experience of Process improvement
techniques.
• Experience of using facilitation skills,
especially in defining business
processes and requirements.
• Experience of managing project / team
budgets.
• Experience of producing statements of
requirements and system specifications
• experience of developing and making
key contributions to strategies.
• Experience of management and
leadership skills.
• Broad experience of IT technologies
and Windows-based packages,
including MS Office and email
packages.
Desirable:
• Experience and/or knowledge of Local
Government Services and processes.
• Experience of corporate communication
techniques

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• Knowledge and/or experience of CRM,

telephone and any contact
centre/customer facing technologies.
• Experience of procurement processes
and contract documentation /
processes.
Essential:
Skills and Abilities
• The ICT Shared Service is a
Specific skills the applicant would need complex organisation with extensive
to do the job and diverse information needs; the
post-holder must be able to match
(E) Essential up similar information needs in
(D) Desirable different departments in order to
minimise duplication and
inconsistent information storage.
• The post-holder will at times need to
be able to challenge and test
traditionally held views about the
ownership and need for both
information and existing processes,
in order to provide corporate
solutions.
• Ideally the post holder will be
innovative in the way they approach
and communicate when undertaking
tasks in order to deliver the desired
business outcomes.
• Design or the re-design of effective
and efficient business processes,
including migration to “Digital First”
service delivery.
• Excellent communication and inter-
personal skills.
• Attention to detail whilst also
demonstrating the ability to see the
wider picture.
• Well developed decision making
skills.
• Ability to think strategically
• Able to actively contribute to the
vision, goals and management of
the ICT Shared Service
• Demonstrate understanding of
benefits realisation.
• Familiarity with software packages
such as MS Visio, MS Project and
Outlook.
• Good understanding of the
application of Internet / Intranet
based technologies.
• Ability and desire to pass on
knowledge to others.

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• Appreciation of the technical issues

involved in the collection, storage,
manipulation and dissemination of
large data sets
• Sound, logical approach to the
analysis of complex organisations.
Commercial Awareness
• Monitors the flow of money through
the business, or through their own
function
• Actively manages their budget,
including forecasting
• Identifies opportunities to make the
organisation more competitive,
efficient and profitable
• Shows an understanding of the
markets the organisation wishes to
target (both customer expectations
and commercial factors of service
provision)
• Demonstrates an understanding of
the organisation’s products and
services, and how the supply chain
affects the way these are acquired
• Shows an awareness of best
practice, the organisation’s
competitors and their products and
services
Management of others
• Sets clear direction for others, e.g.
staff, customers, volunteers,
contractors etc.
• Demonstrates an understanding of
the ambitions and concerns of
others
• Delegates work appropriately and
fairly
• Supports and motivates others,
encouraging them to achieve their
goals, in alignment with
organisational goals
• Encourages staff to think and act
independently where appropriate
• Seeks opportunities to provide
people with new challenges and
opportunities to develop
Influencing
• Presents their case persuasively:
upwards, downwards and externally
• Demonstrates confidence in their
position

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• Is credible and confident when

presenting and communicating
• Makes use of personal and
professional networks to gain
support, learn from others and
increase their opportunities to
influence
• Adapts approach to engage others
by appealing to those things that
enthuse them
• Influences by highlighting and
promoting the mutual gains to be
made by following suggested
courses of action
• Is aware of own emotions and
manages them for maximum
influence during negotiations
• Balances the need for immediate
wins with the requirement for long-
term successful relationships
• Demonstrates awareness of how
things shape events within business:
is politically astute
Innovation
• Challenges the status quo: suggests
new approaches to old problems
• Promotes and demonstrates
continual improvement
• Generates new ideas and creative
solutions
• Applies existing methods in new
ways or new situations
• Encourages a safe environment that
will facilitate creativity in others and
where people are willing to
challenge
• Seeks new ideas
• Finds ways to turn their own or
others’ ideas into action
• Shares innovative practice with
others
Planning and organising
• Explains and clarifies the objectives
• Establishes clear actions and
timeframes with deadlines and
milestones
• Ensures the effective and efficient
use of time and resources
• Creates contingency plans to enable
them to deal with factors that might
interfere significantly with their plan

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• Identifies what is required before

each task can be begun or
completed
• Monitors progress against the plan
and acts accordingly
• Allocates work based on an
understanding of own and others’
strengths and weaknesses
Desirable:
• Ability to critically assess business
information needs and processes.
• Ability to evaluate the impact of
decisions on stakeholders and
include this in the decision making
process.
• Ability to determine the practical
limits of information gathering in
relation to sound management
decision making.
• Ability to make fully evaluated and
firm recommendation and proposals
to Senior Management.
• Innovative and flexible approach to
achieving outcomes.
Essential:
Decision Making and Impact on
• Makes and communicates clear
Others decisions
What impact the reasons made by the • Makes effective decisions under
post holder would have on others time pressure
across the Council • Balances risks and benefits of
various options and decisions
• Includes financial factors in their
analysis and decision-making
• Makes unpopular decisions where
necessary
• Takes responsibility for the
outcomes and impact of their
decisions and those they delegate
• Incorporates a range of views when
making their decisions
• Considers all relevant data when
making decisions
• Delegates decision making
appropriately
• Considers diversity issues when
making decisions
• Revisits their decisions when
presented with new information
• Re-prioritises appropriately when
faced with a change in requirements

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Essential:
Communication with Internal and
• Develops and maintains productive
External Customers relationships with internal and
What customers the applicant would be external customers
in contact with in the job • Explores the customer’s situation
with them to develop a fuller
understanding of the underlying
need
• Delivers what they have agreed with
the customer
• Takes action to exceed customer
expectations
• Advocates customer satisfaction as
a key value for themselves, the
Shared Service and the council
• Deals effectively with dissatisfied
customers

Key Contacts:
Directors, Elected Members, staff, trade
unions, consultants, contractors, other local
authorities, partner organisations,
government offices and departments, press,
third sector representatives, national,
regional and local organisations associated
with technical innovation and the provision
of ICT services.
Internal customer contact 80%
External customer contact 20%
Essential:
Personal Attributes and Other
• Ability to travel, locally, regionally
Requirements and nationally as required
In this section please list any other • Is prepared to adapt their approach
qualities you are looking for from the to overcome obstacles
applicant • Responds constructively to a
change in agenda or priorities
(E) Essential • Is prepared to adjust their
(D) Desirable interpersonal style to respond to the
needs or preferences of others and
the situation

Be a good team worker demonstrating

loyalty and commitment to the
organisation and team members

HDC values The values outlined below reflect our

collective positive attitude and how all
staff are expected to work together as
one team.

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Inspiring: We have genuine pride and

passion for public service; doing the best
we can for customers matters to us all.
Collaborative: We achieve much more
by working together, and this allows us to
icare provide the best service for customers.
Accountable: We take personal
responsibility for our work and our
decisions, and we deliver on our
commitments to customers.
Respectful: We respect people’s
differences and are considerate to their
needs.
Enterprising: We use drive and energy
to challenge the norm and adapt to
changing circumstances. We are always
ready for challenges and opportunities,
and we embrace them.

Safeguarding and promoting the welfare of children and young

people/vulnerable adults
Huntingdonshire District Council is committed to safeguarding and promoting the
welfare of children and vulnerable adults and expects all staff and volunteers to
share this commitment.

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